Customer Service Jobs in Middlesbrough

Customer Service
North Yorkshire > Middlesbrough

The following table provides summary statistics for permanent job vacancies advertised in Middlesbrough with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 17 14 19
Rank change year-on-year -3 +5 +8
Permanent jobs citing Customer Service 3 31 11
As % of all permanent jobs advertised in Middlesbrough 3.03% 17.71% 7.38%
As % of the Processes & Methodologies category 5.00% 18.02% 8.03%
Number of salaries quoted 3 9 7
10th Percentile £22,000 - £18,500
25th Percentile £24,063 £46,250 £23,344
Median annual salary (50th Percentile) £28,000 £52,500 £29,261
Median % change year-on-year -46.67% +79.42% -9.97%
75th Percentile £29,750 £58,750 £30,334
90th Percentile £30,500 £59,750 -
North Yorkshire median annual salary £29,750 £45,000 £45,000
% change year-on-year -33.89% - +50.00%

All Process and Methodology Skills
Middlesbrough

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Middlesbrough with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 60 172 137
As % of all permanent jobs advertised in Middlesbrough 60.61% 98.29% 91.95%
Number of salaries quoted 58 81 109
10th Percentile £24,850 £31,250 -
25th Percentile £28,625 £33,750 £28,189
Median annual salary (50th Percentile) £37,064 £45,000 £37,500
Median % change year-on-year -17.64% +20.00% -21.05%
75th Percentile £47,938 £54,500 £53,750
90th Percentile £67,500 £58,750 £57,500
North Yorkshire median annual salary £41,500 £51,573 £49,000
% change year-on-year -19.53% +5.25% +15.29%

Customer Service
Job Vacancy Trend in Middlesbrough

Job postings citing Customer Service as a proportion of all IT jobs advertised in Middlesbrough.

Job vacancy trend for Customer Service in Middlesbrough

Customer Service
Salary Trend in Middlesbrough

3-month moving average salary quoted in jobs citing Customer Service in Middlesbrough.

Salary trend for Customer Service in Middlesbrough

Customer Service
Co-occurring Skills and Capabilities in Middlesbrough by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (33.33%) Microsoft Exchange
Applications
1 1 (33.33%) Microsoft Office
Cloud Services
1 1 (33.33%) Microsoft 365
Communications & Networking
1 1 (33.33%) LAN
1 1 (33.33%) TCP/IP
1 1 (33.33%) WAN
1 1 (33.33%) Wireless
Database & Business Intelligence
1 1 (33.33%) MS Access
General
1 1 (33.33%) Analytical Skills
1 1 (33.33%) Law
1 1 (33.33%) Organisational Skills
1 1 (33.33%) Retail
1 1 (33.33%) Social Skills
Job Titles
1 1 (33.33%) 1st Line Support
1 1 (33.33%) 1st Line Support Analyst
1 1 (33.33%) Analyst
1 1 (33.33%) Field Engineer
1 1 (33.33%) Field Hardware Engineer
1 1 (33.33%) Field Service Engineer
1 1 (33.33%) Field Service Hardware Engineer
1 1 (33.33%) Hardware Engineer
1 1 (33.33%) Infrastructure Engineer
1 1 (33.33%) Senior
1 1 (33.33%) Senior Field Engineer
1 1 (33.33%) Senior Field Service Engineer
1 1 (33.33%) Senior Hardware Engineer
1 1 (33.33%) Server Engineer
1 1 (33.33%) Support Analyst
Miscellaneous
1 1 (33.33%) Driving Licence
1 1 (33.33%) EPoS
1 1 (33.33%) Self-Motivation
Operating Systems
1 2 (66.67%) Windows
2 1 (33.33%) Windows 10
Processes & Methodologies
1 1 (33.33%) Break/Fix
1 1 (33.33%) Infrastructure Engineering
1 1 (33.33%) Innovative Thinking
1 1 (33.33%) ITIL
1 1 (33.33%) Migration
1 1 (33.33%) Problem-Solving
1 1 (33.33%) Service Management
1 1 (33.33%) Time Management
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 1 (33.33%) Active Directory
Systems Management
1 1 (33.33%) Microsoft Intune
Vendors
1 1 (33.33%) Dell
1 1 (33.33%) HP
1 1 (33.33%) IBM
1 1 (33.33%) Microsoft