Customer Service Jobs in North Yorkshire

Customer Service
Yorkshire > North Yorkshire

The following table provides summary statistics for permanent job vacancies advertised in North Yorkshire with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 10 29 26
Rank change year-on-year +19 -3 -4
Permanent jobs citing Customer Service 77 92 72
As % of all permanent jobs advertised in North Yorkshire 11.79% 8.42% 8.42%
As % of the Processes & Methodologies category 14.69% 8.67% 9.16%
Number of salaries quoted 62 60 58
10th Percentile £20,750 £26,250 £20,500
25th Percentile £25,219 £30,500 £28,189
Median annual salary (50th Percentile) £29,750 £45,000 £45,000
Median % change year-on-year -33.89% - +50.00%
75th Percentile £33,750 £48,438 £55,000
90th Percentile £47,500 £64,000 £75,000
Yorkshire median annual salary £31,000 £32,000 £37,500
% change year-on-year -3.13% -14.67% +15.38%

All Process and Methodology Skills
North Yorkshire

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in North Yorkshire with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 524 1,061 786
As % of all permanent jobs advertised in North Yorkshire 80.25% 97.07% 91.93%
Number of salaries quoted 451 480 547
10th Percentile £25,500 £31,250 £28,189
25th Percentile £30,000 £38,320 £35,750
Median annual salary (50th Percentile) £41,500 £51,573 £49,000
Median % change year-on-year -19.53% +5.25% +15.29%
75th Percentile £55,000 £67,500 £57,500
90th Percentile £66,250 £73,750 £70,000
Yorkshire median annual salary £50,000 £55,000 £52,000
% change year-on-year -9.09% +5.77% +9.47%

Customer Service
Job Vacancy Trend in North Yorkshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in North Yorkshire.

Job vacancy trend for Customer Service in North Yorkshire

Customer Service
Salary Trend in North Yorkshire

3-month moving average salary quoted in jobs citing Customer Service in North Yorkshire.

Salary trend for Customer Service in North Yorkshire

Customer Service
Salary Histogram in North Yorkshire

Salary distribution for jobs citing Customer Service in North Yorkshire over the 6 months to 28 April 2024.

Salary histogram for Customer Service in North Yorkshire

Customer Service
Job Locations in North Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the North Yorkshire region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
York +21 44 £29,000 -35.56% 14
Harrogate +25 18 £30,000 +11.11% 3
Knaresborough - 9 £45,000 -
Middlesbrough -3 3 £28,000 -46.67% 5
Customer Service
Yorkshire

Customer Service
Co-occurring Skills and Capabilities in North Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (10.39%) SharePoint
2 6 (7.79%) Microsoft Exchange
Applications
1 22 (28.57%) Microsoft Office
2 5 (6.49%) Microsoft Excel
3 3 (3.90%) Microsoft PowerPoint
3 3 (3.90%) Spreadsheet
Business Applications
1 5 (6.49%) NetSuite
2 2 (2.60%) Remedy ITSM
Cloud Services
1 15 (19.48%) Microsoft 365
2 12 (15.58%) Azure
3 5 (6.49%) Dynamics 365
4 4 (5.19%) Entra ID
5 3 (3.90%) OneDrive
5 3 (3.90%) Power Platform
6 2 (2.60%) AWS
6 2 (2.60%) Google Workspace
Communications & Networking
1 16 (20.78%) TCP/IP
2 14 (18.18%) DHCP
2 14 (18.18%) DNS
2 14 (18.18%) WAN
3 13 (16.88%) Firewall
4 12 (15.58%) LAN
5 11 (14.29%) WLAN
6 5 (6.49%) VPN
7 3 (3.90%) Wireless
8 2 (2.60%) BGP
8 2 (2.60%) MPLS
8 2 (2.60%) OSPF
8 2 (2.60%) SD-WAN
Database & Business Intelligence
1 3 (3.90%) Power BI
1 3 (3.90%) SQL Server
1 3 (3.90%) SQL Server Analysis Services
1 3 (3.90%) SQL Server Integration Services
1 3 (3.90%) SQL Server Reporting Services
2 1 (1.30%) MS Access
General
1 37 (48.05%) Social Skills
2 6 (7.79%) Finance
3 5 (6.49%) Analytical Skills
3 5 (6.49%) Organisational Skills
4 4 (5.19%) Agriculture
4 4 (5.19%) Legal
5 3 (3.90%) Inclusion and Diversity
5 3 (3.90%) Pharmaceutical
5 3 (3.90%) Retail
6 1 (1.30%) Law
6 1 (1.30%) Tech for Good
Job Titles
1 25 (32.47%) Analyst
2 19 (24.68%) IT Support
3 14 (18.18%) IT Analyst
4 12 (15.58%) Support Analyst
5 11 (14.29%) IT Support Analyst
6 8 (10.39%) 2nd Line Support
7 7 (9.09%) 2nd Line Support Analyst
7 7 (9.09%) Infrastructure Engineer
7 7 (9.09%) Service Analyst
7 7 (9.09%) Service Desk Analyst
8 6 (7.79%) Administrator
9 5 (6.49%) IT Manager
9 5 (6.49%) Support Engineer
9 5 (6.49%) Systems Engineer
10 4 (5.19%) 1st Line Support
10 4 (5.19%) Consultant
10 4 (5.19%) Governance Analyst
10 4 (5.19%) Microsoft Engineer
10 4 (5.19%) Software Consultant
10 4 (5.19%) Support Consultant
Libraries, Frameworks & Software Standards
1 2 (2.60%) .NET
Miscellaneous
1 7 (9.09%) Self-Motivation
2 5 (6.49%) Management Information System
3 4 (5.19%) Driving Licence
3 4 (5.19%) Reinsurance
4 2 (2.60%) Clustering
4 2 (2.60%) Enterprise Software
4 2 (2.60%) Private Cloud
4 2 (2.60%) Public Cloud
5 1 (1.30%) EPoS
Operating Systems
1 22 (28.57%) Windows
2 17 (22.08%) Windows 10
3 11 (14.29%) Android
3 11 (14.29%) Apple iOS
3 11 (14.29%) Windows Server
4 7 (9.09%) Windows 7
5 2 (2.60%) Linux
Processes & Methodologies
1 26 (33.77%) ITIL
2 22 (28.57%) Problem-Solving
3 15 (19.48%) Service Management
4 14 (18.18%) ITSM
5 8 (10.39%) Application Packaging
5 8 (10.39%) Service Desk Management
6 7 (9.09%) Infrastructure Engineering
7 6 (7.79%) Time Management
8 5 (6.49%) Computer Science
8 5 (6.49%) Contract Negotiation
8 5 (6.49%) Cybersecurity
8 5 (6.49%) Data Security
8 5 (6.49%) Document Management
8 5 (6.49%) ERP
8 5 (6.49%) Mentoring
8 5 (6.49%) Process Improvement
8 5 (6.49%) Project Management
9 4 (5.19%) Electronic Trading
9 4 (5.19%) Migration
9 4 (5.19%) Problem Management
Programming Languages
1 5 (6.49%) PowerShell
2 3 (3.90%) SQL
3 2 (2.60%) C#
3 2 (2.60%) PHP
3 2 (2.60%) Python
Qualifications
1 11 (14.29%) Degree
2 9 (11.69%) Security Cleared
3 5 (6.49%) Computer Science Degree
3 5 (6.49%) PMI Certification
3 5 (6.49%) PMP
4 3 (3.90%) DBS Check
4 3 (3.90%) HNC
4 3 (3.90%) HND
4 3 (3.90%) Microsoft Certification
Quality Assurance & Compliance
1 11 (14.29%) SLA
2 3 (3.90%) QA
3 1 (1.30%) ISO 9001
3 1 (1.30%) ISO/IEC 27001
System Software
1 22 (28.57%) Active Directory
2 10 (12.99%) VMware Infrastructure
3 8 (10.39%) Hyper-V
Systems Management
1 19 (24.68%) SCCM
2 11 (14.29%) Microsoft Intune
3 3 (3.90%) FortiGate
4 2 (2.60%) Failover Clustering
4 2 (2.60%) Kubernetes
4 2 (2.60%) SmoothWall
4 2 (2.60%) WSUS
Vendors
1 34 (44.16%) Microsoft
2 20 (25.97%) VMware
3 7 (9.09%) Citrix
4 5 (6.49%) Cisco
5 4 (5.19%) SAP
5 4 (5.19%) SolarWinds
6 2 (2.60%) Google
6 2 (2.60%) Remedy
7 1 (1.30%) Dell
7 1 (1.30%) HP
7 1 (1.30%) IBM
7 1 (1.30%) ServiceNow