The first table below looks at the demand for the 2nd Line Support Technician role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Technician in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support Technician
Rank 234 244 232
Rank change year-on-year
+10 -12
Permanent jobs requiring a 2nd Line Support Technician 9 3 2
As % of all permanent IT jobs located in the North West 0.125% 0.042% 0.029%
As % of the Job Titles category 0.131% 0.044% 0.030%
Number of salaries quoted 9 3 2
Average salary £22,000 £22,500 £18,000
Average salary % change year-on-year
-2.22% +25.00%
UK excluding London average salary £22,500 £22,500 £22,500
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category
6864 6805 6559
As % of all permanent IT jobs located in the North West 95.53% 95.87% 95.51%
Number of salaries quoted 5816 6001 5810
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £22,807 £22,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support Technician
England

2nd Line Support Technician
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Technician across the North West region as a proportion of the total demand within the Job Titles category.

North West 2nd Line Support Technician Jobs Demand Trend

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician across the North West region.

North West 2nd Line Support Technician Salary Trend

2nd Line Support Technician
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Technician within the North West region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Merseyside - 5 £20,000 -
Cheshire - 4 £22,000 -
2nd Line Support Technician
England

2nd Line Support Technician
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the North West region that cited 2nd Line Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title.

1 15 (100.00%) Windows
2 14 (93.33%) Microsoft
2 14 (93.33%) ITIL
3 8 (53.33%) Linux
4 7 (46.67%) UNIX
4 7 (46.67%) ITIL Certification
4 7 (46.67%) Back Office
4 7 (46.67%) VMware
4 7 (46.67%) Data Management
5 6 (40.00%) Citrix
5 6 (40.00%) MS Excel
5 6 (40.00%) TCP/IP
6 4 (26.67%) MS Exchange
6 4 (26.67%) Active Directory
6 4 (26.67%) VMware Infrastructure
6 4 (26.67%) Windows Server 2003
7 3 (20.00%) Windows Vista
7 3 (20.00%) Hyper-V
7 3 (20.00%) Microsoft Certification
7 3 (20.00%) A+ Certification
7 3 (20.00%) Avaya
7 3 (20.00%) Incident Management
7 3 (20.00%) Telecoms
7 3 (20.00%) Service Delivery
7 3 (20.00%) LAN
7 3 (20.00%) WAN
7 3 (20.00%) SLA
7 3 (20.00%) Cisco
7 3 (20.00%) Windows XP
7 3 (20.00%) MCSE

2nd Line Support Technician
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the North West region that cited 2nd Line Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (26.67%) MS Exchange
2 1 (6.667%) Exchange Server 2010
Applications
1 6 (40.00%) MS Excel
2 3 (20.00%) MS Office
Communications & Networking
1 6 (40.00%) TCP/IP
2 3 (20.00%) LAN
2 3 (20.00%) WAN
3 1 (6.667%) VPN
3 1 (6.667%) ADSL
3 1 (6.667%) Firewall
General
1 7 (46.67%) Back Office
2 3 (20.00%) Telecoms
Miscellaneous
1 1 (6.667%) Thin Client
1 1 (6.667%) Fat Client
Operating Systems
1 15 (100.00%) Windows
2 8 (53.33%) Linux
3 7 (46.67%) UNIX
4 4 (26.67%) Windows Server 2003
5 3 (20.00%) Windows Vista
5 3 (20.00%) Windows XP
6 1 (6.667%) Windows 7
6 1 (6.667%) Windows Server 2008
Processes & Methodologies
1 14 (93.33%) ITIL
2 7 (46.67%) Data Management
3 3 (20.00%) Incident Management
3 3 (20.00%) Service Delivery
4 1 (6.667%) Problem Management
Qualifications
1 7 (46.67%) ITIL Certification
2 3 (20.00%) Microsoft Certification
2 3 (20.00%) A+ Certification
2 3 (20.00%) MCSE
2 3 (20.00%) MCP
3 1 (6.667%) Degree
Quality Assurance & Compliance
1 3 (20.00%) SLA
System Software
1 4 (26.67%) Active Directory
1 4 (26.67%) VMware Infrastructure
2 3 (20.00%) Hyper-V
3 1 (6.667%) XenApp
3 1 (6.667%) vSphere
Vendors
1 14 (93.33%) Microsoft
2 7 (46.67%) VMware
3 6 (40.00%) Citrix
4 3 (20.00%) Avaya
4 3 (20.00%) Cisco
Salford, North West
Below is a list of the current technologies and skills they are looking for in this position, there is an option to develop and work with Cisco technologies...
Mint
Salary: £18000 - £22000 per annum + Negotiable on Experience
Posted: 21 May 2013