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This section looks at the demand for Services Delivery skills within the North West region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 25 July 2008 with a comparison to the same period last year.

 Services Delivery
Location
3 months to 25 Jul 2008Same period last year
Rank6874
Rank change on same period last yearUp+6
Matching permanent IT job ads332330
As % of all UK permanent IT job ads sampled0.175 %0.135 %
As % of the category below4.756 %4.197 %
Salaries quoted270287
Average minimum salary£34,272£37,829
Average salary£37,466£39,930
% change on same period last year-6.17 %
Average maximum salary£40,661£42,031
UK excluding London average salary£44,105£45,016
% change on same period last year-2.02 %
North West IT Job Market, Processes & MethodologiesProcesses & Methodologies
North West
Matching permanent IT job ads69807863
As % of all UK permanent IT job ads sampled3.685 %3.220 %
Salaries quoted59466575
Average minimum salary£35,992£39,961
Average salary£39,934£44,032
% change on same period last year-9.30 %
Average maximum salary£43,875£48,104
UK excluding London average salary£42,567£44,524
% change on same period last year-4.39 %
Service Delivery EnglandService Delivery
England

Service Delivery
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

North West Service Delivery Demand Trend

Service Delivery
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North West region.

North West Service Delivery Salary Trend

Service Delivery
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Delivery across the North West region over the 3 months to 25 July 2008.

North West Service Delivery Salary Histogram

Service Delivery
Job Locations

This section looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
ManchesterUp+29149£37,561-11.04 %
CheshireDown-2896£38,234+3.96 %
MerseysideUp+2635£40,621+13.62 %
LancashireDown-724£28,086-37.90 %
CumbriaNew entry-6£31,833-
Service Delivery EnglandService Delivery
England

Service Delivery
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1266 (41.11 %)ITIL
2144 (22.26 %)Service Management
3142 (21.95 %)Finance
4126 (19.47 %)SLA
585 (13.14 %)Microsoft
677 (11.90 %)Project Management
677 (11.90 %)MS Excel
773 (11.28 %)Degree
869 (10.66 %)Windows
968 (10.51 %)SQL
1055 (8.501 %)Change Management
1151 (7.883 %)Telecoms
1249 (7.573 %)Banking
1348 (7.419 %)Pensions
1447 (7.264 %)Oracle
1447 (7.264 %)UNIX
1447 (7.264 %)ITIL Certification
1545 (6.955 %)PRINCE2
1640 (6.182 %)Project Planning
1738 (5.873 %)SQL Server
1834 (5.255 %)MS Visio
1933 (5.100 %)Business Analysis
2032 (4.946 %)SAP
2032 (4.946 %)HP
2129 (4.482 %)Government
2129 (4.482 %)Data Mining
2228 (4.328 %)OpenVMS
2228 (4.328 %)Resource Management
2326 (4.019 %)Statistical Analysis
2326 (4.019 %)Health

Service Delivery
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

North West IT Job Market, Application DevelopmentApplication Development
115 (2.318 %).NET
211 (1.700 %)WebSphere
39 (1.391 %)EDIFACT
39 (1.391 %)XML
39 (1.391 %)EDI
45 (0.773 %)WSH
45 (0.773 %)Middleware
53 (0.464 %)J2EE
62 (0.309 %)ASP
62 (0.309 %)WebServices
71 (0.155 %)JBoss Seam
North West IT Job Market, Application PlatformsApplication Platforms
120 (3.091 %)SAS
214 (2.164 %)MS Exchange
39 (1.391 %)WebSphere MQ
46 (0.927 %)Exchange Server 2003
53 (0.464 %)CMS
53 (0.464 %)Lotus Notes
62 (0.309 %)Lotus Domino
62 (0.309 %)IIS
71 (0.155 %)SharePoint
71 (0.155 %)Exchange Server 2000
71 (0.155 %)Exchange Server 2007
North West IT Job Market, ApplicationsApplications
177 (11.90 %)MS Excel
234 (5.255 %)MS Visio
312 (1.855 %)MS Office
411 (1.700 %)MS Project
52 (0.309 %)MS PowerPoint
North West IT Job Market, Business ApplicationsBusiness Applications
122 (3.400 %)SAP R/3
28 (1.236 %)Dynamics NAV
34 (0.618 %)Oracle Applications
34 (0.618 %)Navision
43 (0.464 %)SoftGrid
43 (0.464 %)Oracle EBS
43 (0.464 %)Oracle 11i
52 (0.309 %)Axapta
52 (0.309 %)Dynamics AX
61 (0.155 %)Remedy ITSM
61 (0.155 %)assyst
North West IT Job Market, Communications & NetworkingCommunications & Networking
117 (2.628 %)LLU
216 (2.473 %)SAN
39 (1.391 %)Internet
39 (1.391 %)FTP
39 (1.391 %)TCP/IP
47 (1.082 %)Firewall
55 (0.773 %)DNS
55 (0.773 %)WAN
55 (0.773 %)DHCP
64 (0.618 %)LAN
64 (0.618 %)SMS
64 (0.618 %)VoIP
73 (0.464 %)NetScreen
82 (0.309 %)Wireless
82 (0.309 %)Ethernet
82 (0.309 %)Broadband
91 (0.155 %)VPN
91 (0.155 %)MPLS
91 (0.155 %)Network Security
North West IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
138 (5.873 %)SQL Server
229 (4.482 %)Data Mining
322 (3.400 %)Ingres
417 (2.628 %)SQL Server 2000
516 (2.473 %)SAP BW
611 (1.700 %)Crystal Reports
710 (1.546 %)SAP BI
88 (1.236 %)BusinessObjects
94 (0.618 %)SQL Server 2005
103 (0.464 %)SQL Server Integration Services
103 (0.464 %)SQL Server 7
103 (0.464 %)ETL
103 (0.464 %)Oracle Reports
103 (0.464 %)Oracle 8/8i
103 (0.464 %)MS Access
103 (0.464 %)Datawarehouse
103 (0.464 %)DTS
112 (0.309 %)RDBMS
112 (0.309 %)GIS
North West IT Job Market, Development ApplicationsDevelopment Applications
14 (0.618 %)VSS/SourceSafe
23 (0.464 %)Eclipse
23 (0.464 %)MSI
23 (0.464 %)InstallShield
North West IT Job Market, GeneralGeneral
1142 (21.95 %)Finance
251 (7.883 %)Telecoms
349 (7.573 %)Banking
448 (7.419 %)Pensions
529 (4.482 %)Government
626 (4.019 %)Health
714 (2.164 %)Education
714 (2.164 %)Insurance
88 (1.236 %)Retail
88 (1.236 %)FMCG
97 (1.082 %)Manufacturing
106 (0.927 %)Back Office
115 (0.773 %)Pharmaceutical
115 (0.773 %)Marketing
124 (0.618 %)Billing
133 (0.464 %)Legal
142 (0.309 %)Construction
151 (0.155 %)Retail Banking
North West IT Job Market, Job TitlesJob Titles
1195 (30.14 %)Service Manager
2128 (19.78 %)Delivery Manager
3115 (17.77 %)Services Delivery Manager
483 (12.83 %)Analyst
570 (10.82 %)Consultant
652 (8.037 %)Project Manager
740 (6.182 %)Business Analyst
740 (6.182 %)Team Leader
830 (4.637 %)Technical Manager
926 (4.019 %)Financial Business Analyst
926 (4.019 %)Financial Analyst
1025 (3.864 %)IT Manager
1124 (3.709 %)Coordinator
1223 (3.555 %)Management Consultant
1223 (3.555 %)Senior Manager
1223 (3.555 %)Service Management Consultant
1321 (3.246 %)Server Specialist
1321 (3.246 %)Support Manager
1321 (3.246 %)ITIL Consultant
1417 (2.628 %)Technical Support
North West IT Job Market, MiscellaneousMiscellaneous
114 (2.164 %)Management Information System
212 (1.855 %)Statistics
37 (1.082 %)IVR
45 (0.773 %)VAX
54 (0.618 %)Blackberry
54 (0.618 %)Mainframe
62 (0.309 %)AS400
62 (0.309 %)Replication
62 (0.309 %)Clustering
62 (0.309 %)Dutch Language
62 (0.309 %)French Language
71 (0.155 %)CMDB
71 (0.155 %)PDA
71 (0.155 %)PMI
71 (0.155 %)NHS
North West IT Job Market, Operating SystemsOperating Systems
169 (10.66 %)Windows
247 (7.264 %)UNIX
328 (4.328 %)OpenVMS
49 (1.391 %)MVS
56 (0.927 %)Windows 2000
65 (0.773 %)Linux
65 (0.773 %)Windows Server 2003
65 (0.773 %)VMS
74 (0.618 %)AIX
83 (0.464 %)Solaris
83 (0.464 %)Windows NT
92 (0.309 %)Windows XP
92 (0.309 %)OS/400
North West IT Job Market, Processes & MethodologiesProcesses & Methodologies
1266 (41.11 %)ITIL
2144 (22.26 %)Service Management
377 (11.90 %)Project Management
455 (8.501 %)Change Management
545 (6.955 %)PRINCE2
640 (6.182 %)Project Planning
733 (5.100 %)Business Analysis
828 (4.328 %)Resource Management
926 (4.019 %)Statistical Analysis
926 (4.019 %)Risk Management
1025 (3.864 %)Stakeholder Management
1123 (3.555 %)Business Intelligence
1219 (2.937 %)Problem Management
1317 (2.628 %)Data Management
1416 (2.473 %)Programme Management
1514 (2.164 %)Performance Management
1613 (2.009 %)Configuration Management
1710 (1.546 %)ITSM
1710 (1.546 %)Business Development
1710 (1.546 %)Supplier Management
North West IT Job Market, Programming LanguagesProgramming Languages
168 (10.51 %)SQL
223 (3.555 %)C
38 (1.236 %)VB
47 (1.082 %)VB.NET
56 (0.927 %)Java
56 (0.927 %)Shell Script
65 (0.773 %)Transact-SQL
65 (0.773 %)VBScript
74 (0.618 %)VB6
83 (0.464 %)ABAP
92 (0.309 %)VBA
92 (0.309 %)PL/SQL
92 (0.309 %)C#
North West IT Job Market, QualificationsQualifications
173 (11.28 %)Degree
247 (7.264 %)ITIL Certification
323 (3.555 %)Microsoft Certification
419 (2.937 %)MCSE
512 (1.855 %)PRINCE2 Certification
67 (1.082 %)Cisco Certification
67 (1.082 %)CCNA
76 (0.927 %)MCP
85 (0.773 %)ISEB
85 (0.773 %)PRINCE2 Practitioner
94 (0.618 %)NVQ Level 4
103 (0.464 %)PMP
103 (0.464 %)PMI Certification
112 (0.309 %)MCSA
121 (0.155 %)MCDBA
121 (0.155 %)ISEB Practitioner
121 (0.155 %)MCITP
121 (0.155 %)MBCS
North West IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
1126 (19.47 %)SLA
25 (0.773 %)COBIT
31 (0.155 %)QA
31 (0.155 %)ISO9000
North West IT Job Market, System SoftwareSystem Software
117 (2.628 %)Active Directory
212 (1.855 %)VMware Infrastructure
38 (1.236 %)Tivoli Workload Scheduler
43 (0.464 %)NetBackup
51 (0.155 %)Backup Exec
51 (0.155 %)Citrix Presentation Server
51 (0.155 %)VMware ESX
51 (0.155 %)Terminal Server
51 (0.155 %)Terminal Services
North West IT Job Market, Systems ManagementSystems Management
120 (3.091 %)OpenView
29 (1.391 %)Tivoli
38 (1.236 %)Systems Management Server (SMS)
43 (0.464 %)OpenView Configuration Management
43 (0.464 %)Oracle Enterprise Manager
52 (0.309 %)ServiceCenter
North West IT Job Market, VendorsVendors
185 (13.14 %)Microsoft
247 (7.264 %)Oracle
332 (4.946 %)SAP
332 (4.946 %)HP
425 (3.864 %)Sybase
516 (2.473 %)Compuware
613 (2.009 %)VMware
712 (1.855 %)NetApp
811 (1.700 %)Citrix
811 (1.700 %)Cisco
811 (1.700 %)IBM
910 (1.546 %)Novell
108 (1.236 %)Business Objects
116 (0.927 %)Dell
116 (0.927 %)Remedy
124 (0.618 %)Cognos
124 (0.618 %)VERITAS
133 (0.464 %)Lotus
133 (0.464 %)CheckPoint
133 (0.464 %)Avaya
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