The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 67 75 132
Rank change year-on-year
+8 +57
Permanent jobs citing Service Delivery 252 219 147
As % of all permanent IT jobs located in the North West 3.62% 3.38% 1.88%
As % of the Processes & Methodologies category 4.39% 4.11% 2.33%
Number of salaries quoted 203 176 125
Average salary £45,000 £35,000 £40,000
Average salary % change year-on-year
+28.57% -12.50%
90% offered a salary of more than £27,500 £24,500 £27,500
10% offered a salary of more than £65,000 £57,750 £65,000
UK excluding London average salary £45,000 £42,000 £42,000
% change year-on-year
+7.14% -
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5743 5334 6320
As % of all permanent IT jobs located in the North West 82.56% 82.23% 80.65%
Number of salaries quoted 4924 4457 5446
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Delivery
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North West region.

Service Delivery Salary Trend in the North West

Service Delivery
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Delivery across the North West region over the 3 months to 30 January 2015.

Service Delivery Salary Histogram in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 121 £44,000 +25.71% 19
Cheshire +30 84 £46,000 +8.23% 15
Lancashire -7 19 £42,500 +54.54% 1
Merseyside +15 18 £47,000 -1.05% 14
Cumbria -1 8 £57,500 +98.27%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 30 January 2015, IT jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 270 (48.30%) Finance
2 264 (47.23%) ITIL
3 106 (18.96%) Service Management
3 106 (18.96%) SLA
4 95 (16.99%) Degree
5 94 (16.82%) Project Management
6 89 (15.92%) Stakeholder Management
6 89 (15.92%) Microsoft
7 74 (13.24%) Change Management
8 73 (13.06%) Windows
9 66 (11.81%) Supplier Management
10 63 (11.27%) SQL
10 63 (11.27%) Oracle
11 59 (10.55%) MS Excel
12 57 (10.20%) Problem Management
13 48 (8.59%) PRINCE2
14 47 (8.41%) VMware
14 47 (8.41%) Telecoms
15 45 (8.05%) Cisco
16 44 (7.87%) ITIL Certification
16 44 (7.87%) Analytical Skills
17 43 (7.69%) Agile Software Development
18 42 (7.51%) Incident Management
18 42 (7.51%) Oracle RMAN
18 42 (7.51%) Oracle Database
19 41 (7.33%) Performance Tuning
19 41 (7.33%) Foglight
19 41 (7.33%) Citrix
19 41 (7.33%) Imperva
20 40 (7.16%) VMware Infrastructure

Service Delivery
Top Related IT Skills in the North West by Category

For the 6 months to 30 January 2015, IT jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 26 (4.65%) MS Exchange
2 22 (3.94%) SharePoint
3 16 (2.86%) Apache
4 13 (2.33%) Exchange Server 2013
5 11 (1.97%) Exchange Server 2010
6 9 (1.61%) CICS
7 7 (1.25%) Tomcat
8 6 (1.07%) IIS
9 5 (0.89%) IBM Notes
10 4 (0.72%) Elasticsearch
10 4 (0.72%) Exchange Server 2007
10 4 (0.72%) Exchange Server 2003
11 2 (0.36%) Lync
11 2 (0.36%) WebLogic
11 2 (0.36%) IBM HTTP Server
11 2 (0.36%) Oracle Application Server
11 2 (0.36%) WebSphere
12 1 (0.18%) Blackberry Enterprise Server
12 1 (0.18%) CMS
12 1 (0.18%) Oracle 9iAS
Applications
1 59 (10.55%) MS Excel
2 40 (7.16%) MS Office
3 13 (2.33%) MS Project
4 5 (0.89%) MS PowerPoint
5 1 (0.18%) MS Visio
Business Applications
1 8 (1.43%) Google Analytics
2 7 (1.25%) Dynamics CRM
3 3 (0.54%) Dynamics AX
4 2 (0.36%) Fredhopper
4 2 (0.36%) Oracle EBS
4 2 (0.36%) Magento
5 1 (0.18%) Oracle Applications
5 1 (0.18%) Oracle 11i
5 1 (0.18%) SAP BPC
Cloud Services
1 28 (5.01%) Office 365
2 10 (1.79%) Microsoft Azure
3 5 (0.89%) Yammer
4 2 (0.36%) SaaS
5 1 (0.18%) Force.com
Communications & Networking
1 24 (4.29%) DNS
2 20 (3.58%) Firewall
3 19 (3.40%) DHCP
3 19 (3.40%) Internet
4 17 (3.04%) TCP/IP
4 17 (3.04%) LAN
5 16 (2.86%) WAN
6 14 (2.50%) VoIP
6 14 (2.50%) iSCSI
7 13 (2.33%) VPN
8 12 (2.15%) Ethernet
9 11 (1.97%) NAS
9 11 (1.97%) DECT
10 6 (1.07%) HTTP
10 6 (1.07%) SAN
11 4 (0.72%) HSRP
11 4 (0.72%) SSL
11 4 (0.72%) OSPF
11 4 (0.72%) BGP
12 3 (0.54%) Wireless
Database & Business Intelligence
1 42 (7.51%) Oracle Database
2 40 (7.16%) SQL Server
3 36 (6.44%) Oracle Database 11g
3 36 (6.44%) Oracle9i Database
3 36 (6.44%) Oracle Database 10g
4 35 (6.26%) Oracle Database 12c
5 18 (3.22%) Data Warehouse
6 11 (1.97%) SQL Server Reporting Services
6 11 (1.97%) SQL Server 2008
7 8 (1.43%) Relational Database
7 8 (1.43%) DB2
8 7 (1.25%) SQL Server Integration Services
8 7 (1.25%) SQL Server 2005
8 7 (1.25%) MySQL
9 5 (0.89%) Easytrieve
9 5 (0.89%) NoSQL
10 3 (0.54%) Big Data
11 2 (0.36%) BusinessObjects
11 2 (0.36%) Data Mining
11 2 (0.36%) Crystal Reports
Development Applications
1 9 (1.61%) Selenium
1 9 (1.61%) WebDriver
2 5 (0.89%) Subversion
3 3 (0.54%) SpecFlow
4 2 (0.36%) JIRA
5 1 (0.18%) Team Foundation Server
5 1 (0.18%) Visual Studio
5 1 (0.18%) Jasmine
General
1 270 (48.30%) Finance
2 47 (8.41%) Telecoms
3 31 (5.55%) Retail
4 29 (5.19%) Banking
5 22 (3.94%) Financial Institution
6 21 (3.76%) Marketing
7 14 (2.50%) Publishing
8 11 (1.97%) Legal
9 6 (1.07%) Manufacturing
10 4 (0.72%) Advertising
10 4 (0.72%) Billing
11 2 (0.36%) Back Office
11 2 (0.36%) German Language
12 1 (0.18%) Retail Banking
12 1 (0.18%) Local Government
12 1 (0.18%) Arabic Language
12 1 (0.18%) Aerospace
12 1 (0.18%) Automotive
12 1 (0.18%) Law
Job Titles
1 155 (27.73%) Service Manager
2 78 (13.95%) Analyst
3 74 (13.24%) Delivery Manager
4 65 (11.63%) Services Delivery Manager
5 44 (7.87%) DBA
6 39 (6.98%) Oracle DBA
7 37 (6.62%) IT Services Manager
8 29 (5.19%) Support Analyst
9 26 (4.65%) Project Manager
10 23 (4.11%) Applications Support
10 23 (4.11%) Support Engineer
10 23 (4.11%) Citrix Support
11 22 (3.94%) Consultant
12 20 (3.58%) Applications Support Analyst
13 19 (3.40%) Citrix Engineer
13 19 (3.40%) Citrix Support Engineer
14 18 (3.22%) Operations Manager
15 16 (2.86%) Architect
15 16 (2.86%) Services Delivery Consultant
16 15 (2.68%) Technical Manager
Libraries, Frameworks & Software Standards
1 15 (2.68%) .NET
2 9 (1.61%) HTML
3 8 (1.43%) CSS
4 6 (1.07%) AngularJS
5 5 (0.89%) Ajax
5 5 (0.89%) Symfony
5 5 (0.89%) CodeIgniter
5 5 (0.89%) LAMP
5 5 (0.89%) ASP.NET
5 5 (0.89%) EDI
5 5 (0.89%) Yii
5 5 (0.89%) PhoneGap
6 4 (0.72%) Middleware
6 4 (0.72%) Web Services
6 4 (0.72%) XML
6 4 (0.72%) RESTful
7 3 (0.54%) X-Windows
8 2 (0.36%) ASP.NET MVC 4
8 2 (0.36%) ASP.NET MVC
8 2 (0.36%) jQuery
Miscellaneous
1 44 (7.87%) Analytical Skills
2 20 (3.58%) User Experience
3 18 (3.22%) Management Information System
4 15 (2.68%) Computer Science
5 14 (2.50%) Life Science
6 13 (2.33%) Statistics
7 12 (2.15%) Enterprise Software
8 11 (1.97%) Mainframe
9 10 (1.79%) Mathematics
10 9 (1.61%) VSAM
10 9 (1.61%) FMCG
11 8 (1.43%) Mobile App
11 8 (1.43%) PMI
12 5 (0.89%) Cryptography
12 5 (0.89%) PKI
12 5 (0.89%) Visualisation
12 5 (0.89%) Algorithms
13 4 (0.72%) Thin Client
13 4 (0.72%) Copywriting
13 4 (0.72%) Fat Client
Operating Systems
1 73 (13.06%) Windows
2 32 (5.72%) Windows Server 2008
3 23 (4.11%) Linux
4 19 (3.40%) Windows 7
4 19 (3.40%) Windows Server 2012
5 15 (2.68%) UNIX
6 14 (2.50%) Windows 8
6 14 (2.50%) Windows XP
7 11 (1.97%) Windows Vista
7 11 (1.97%) Windows Server 2003
8 10 (1.79%) Apple iOS
8 10 (1.79%) Android
9 5 (0.89%) Windows Phone 8
9 5 (0.89%) Windows Phone
10 2 (0.36%) Red Hat Enterprise Linux
10 2 (0.36%) Windows Mobile
11 1 (0.18%) Solaris
Processes & Methodologies
1 264 (47.23%) ITIL
2 106 (18.96%) Service Management
3 94 (16.82%) Project Management
4 89 (15.92%) Stakeholder Management
5 74 (13.24%) Change Management
6 66 (11.81%) Supplier Management
7 57 (10.20%) Problem Management
8 48 (8.59%) PRINCE2
9 43 (7.69%) Agile Software Development
10 42 (7.51%) Incident Management
11 41 (7.33%) Performance Tuning
12 40 (7.16%) Database Tuning
12 40 (7.16%) Risk Management
13 38 (6.80%) Change Control
14 35 (6.26%) Capacity Management
15 32 (5.72%) Risk Analysis
16 28 (5.01%) Wealth Management
16 28 (5.01%) Mentoring
17 27 (4.83%) Continuous Improvement
18 25 (4.47%) Performance Management
Programming Languages
1 63 (11.27%) SQL
2 18 (3.22%) Java
3 11 (1.97%) JavaScript
3 11 (1.97%) C#
4 10 (1.79%) C
5 9 (1.61%) COBOL
5 9 (1.61%) JCL
6 7 (1.25%) PHP
7 6 (1.07%) T-SQL
8 5 (0.89%) PHP5
8 5 (0.89%) PowerShell
8 5 (0.89%) VBA
8 5 (0.89%) Perl
8 5 (0.89%) Bash Shell
9 3 (0.54%) PL/SQL
Qualifications
1 95 (16.99%) Degree
2 44 (7.87%) ITIL Certification
3 26 (4.65%) Security Cleared
4 18 (3.22%) PMI Certification
5 15 (2.68%) SC Cleared
5 15 (2.68%) Microsoft Certification
6 12 (2.15%) PRINCE2 Certification
6 12 (2.15%) MCSE
7 10 (1.79%) PMP
8 9 (1.61%) Cisco Certification
9 7 (1.25%) ISEB
10 5 (0.89%) CCNP
11 4 (0.72%) CCNA
12 3 (0.54%) ISTQB
12 3 (0.54%) MCITP
12 3 (0.54%) Citrix Certification
12 3 (0.54%) ISTQB Foundation Certification
13 2 (0.36%) CCAA
13 2 (0.36%) Postgraduate
13 2 (0.36%) MCSA
Quality Assurance & Compliance
1 106 (18.96%) SLA
2 16 (2.86%) QA
3 4 (0.72%) ISO 9001
3 4 (0.72%) Sarbanes-Oxley
4 2 (0.36%) ISO 9000
4 2 (0.36%) ISO 14001
4 2 (0.36%) ISO/IEC 27001
4 2 (0.36%) COBIT
System Software
1 42 (7.51%) Oracle RMAN
2 40 (7.16%) VMware Infrastructure
3 34 (6.08%) Active Directory
4 27 (4.83%) XenApp
5 20 (3.58%) XenDesktop
6 4 (0.72%) Hyper-V
7 3 (0.54%) Citrix Presentation Server
8 2 (0.36%) VMware ESXi
8 2 (0.36%) MetaFrame
8 2 (0.36%) Terminal Services
8 2 (0.36%) VMware ESX
9 1 (0.18%) VMware Server
9 1 (0.18%) Oracle RAC
9 1 (0.18%) Microsoft App-V
Systems Management
1 41 (7.33%) Foglight
2 37 (6.62%) Data Guard
3 6 (1.07%) SCCM
4 2 (0.36%) Norton AntiVirus
4 2 (0.36%) Backup Exec
4 2 (0.36%) MAILsweeper
4 2 (0.36%) SCOM
5 1 (0.18%) WSUS
5 1 (0.18%) Oracle Enterprise Manager
5 1 (0.18%) Forefront Identity Manager
Vendors
1 89 (15.92%) Microsoft
2 63 (11.27%) Oracle
3 47 (8.41%) VMware
4 45 (8.05%) Cisco
5 41 (7.33%) Citrix
5 41 (7.33%) Imperva
6 31 (5.55%) NetApp
7 27 (4.83%) HP
8 21 (3.76%) EMC
9 13 (2.33%) Dell
9 13 (2.33%) IBM
10 10 (1.79%) Teradata
11 9 (1.61%) Symantec
12 8 (1.43%) Google
13 7 (1.25%) Sun
14 6 (1.07%) Juniper
15 5 (0.89%) Zend
15 5 (0.89%) SAP
15 5 (0.89%) Lotus
16 4 (0.72%) Leostream
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Salary: £50000 - £59000 per annum + Excellent Benefits
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Warrington, Cheshire
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Salary: From £54,990 to £67,440 per annum basic salary & pension
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DWP
Salary: From £54,990 to £67,440 per annum basic salary & pension
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