The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 66 114 66
Rank change year-on-year
+48 -48
Permanent jobs citing Service Delivery 285 143 286
As % of all permanent IT jobs located in the North West 3.85% 2.09% 3.92%
As % of the Processes & Methodologies category 4.59% 2.63% 4.96%
Number of salaries quoted 214 116 213
Average salary £49,500 £49,000 £42,000
Average salary % change year-on-year
+1.02% +16.66%
90% offered a salary of more than £27,720 £29,000 £25,500
10% offered a salary of more than £75,000 £100,000 £65,000
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6211 5443 5765
As % of all permanent IT jobs located in the North West 83.83% 79.39% 79.02%
Number of salaries quoted 5049 4615 4953
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £27,000
10% offered a salary of more than £58,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Delivery
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the North West

Service Delivery
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the North West region.

Service Delivery Salary Trend in the North West

Service Delivery
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Delivery across the North West region over the 3 months to 19 September 2014.

Service Delivery Salary Histogram in the North West

Service Delivery
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +40 172 £45,000 -4.76% 15
Cheshire +40 75 £53,750 +0.46% 15
Merseyside +5 15 £47,500 -5.00% 2
Cumbria +15 11 £47,500 - 1
Lancashire -10 3 £42,750 -38.92% 3
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT jobs across the North West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 221 (43.33%) ITIL
2 200 (39.22%) Finance
3 126 (24.71%) Microsoft
4 102 (20.00%) Project Management
5 81 (15.88%) Service Management
6 79 (15.49%) SLA
7 76 (14.90%) Windows
8 69 (13.53%) MS Excel
9 65 (12.75%) Stakeholder Management
9 65 (12.75%) Degree
10 55 (10.78%) Oracle
11 53 (10.39%) Supplier Management
12 48 (9.41%) Office 365
13 44 (8.63%) Change Management
14 43 (8.43%) SQL
14 43 (8.43%) Analytical Skills
15 39 (7.65%) SharePoint
16 38 (7.45%) MS Office
16 38 (7.45%) Problem Management
16 38 (7.45%) Agile Software Development
17 37 (7.25%) ITIL Certification
18 36 (7.06%) Citrix
18 36 (7.06%) Security Cleared
19 35 (6.86%) PRINCE2
19 35 (6.86%) Linux
19 35 (6.86%) Quality Management
20 33 (6.47%) Incident Management
20 33 (6.47%) Banking
21 32 (6.27%) Release Management
21 32 (6.27%) Telecoms

Service Delivery
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT jobs across the North West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 39 (7.65%) SharePoint
2 12 (2.35%) MS Exchange
3 9 (1.76%) LiveLink
3 9 (1.76%) Lync
4 8 (1.57%) Exchange Server 2010
5 6 (1.18%) CICS
6 4 (0.78%) Apache
7 3 (0.59%) Tomcat
7 3 (0.59%) IIS
7 3 (0.59%) Exchange Server 2007
8 2 (0.39%) Exchange Server 2003
8 2 (0.39%) WebLogic
8 2 (0.39%) Elasticsearch
9 1 (0.20%) CMS
9 1 (0.20%) SAS
9 1 (0.20%) Exchange Server 2013
9 1 (0.20%) Office Communications Server
9 1 (0.20%) Oracle Service Bus
9 1 (0.20%) SharePoint 2010
Applications
1 69 (13.53%) MS Excel
2 38 (7.45%) MS Office
3 9 (1.76%) MS Project
4 2 (0.39%) MS Visio
4 2 (0.39%) Spreadsheet
4 2 (0.39%) MS PowerPoint
5 1 (0.20%) InfoPath
5 1 (0.20%) Adobe Illustrator
5 1 (0.20%) Photoshop
Business Applications
1 12 (2.35%) Dynamics CRM
2 10 (1.96%) Google Analytics
3 5 (0.98%) Dynamics AX
4 4 (0.78%) SAP Business One
5 2 (0.39%) Dynamics NAV
5 2 (0.39%) Dynamics GP
6 1 (0.20%) Oracle 11i
6 1 (0.20%) Oracle EBS
6 1 (0.20%) Oracle Applications
Cloud Services
1 48 (9.41%) Office 365
2 31 (6.08%) Microsoft Azure
3 4 (0.78%) SaaS
4 1 (0.20%) PaaS
4 1 (0.20%) IaaS
Communications & Networking
1 27 (5.29%) WAN
2 23 (4.51%) LAN
3 20 (3.92%) SAN
4 17 (3.33%) VPN
5 13 (2.55%) DNS
6 12 (2.35%) Firewall
7 11 (2.16%) TCP/IP
8 8 (1.57%) Internet
9 7 (1.37%) Wireless
10 6 (1.18%) Ethernet
11 5 (0.98%) PSTN
11 5 (0.98%) VoIP
12 4 (0.78%) DECT
12 4 (0.78%) LDAP
12 4 (0.78%) ADSL
12 4 (0.78%) SNMP
12 4 (0.78%) VLAN
12 4 (0.78%) SHDSL
12 4 (0.78%) Cisco ASA
12 4 (0.78%) OSPF
Database & Business Intelligence
1 29 (5.69%) SQL Server
2 26 (5.10%) Oracle Database
3 23 (4.51%) Data Warehouse
4 18 (3.53%) Oracle Database 11g
5 17 (3.33%) Oracle Database 10g
5 17 (3.33%) Oracle9i Database
5 17 (3.33%) Oracle Database 12c
6 7 (1.37%) DB2
6 7 (1.37%) Oracle Reports
7 5 (0.98%) Easytrieve
7 5 (0.98%) SQL Server Integration Services
8 4 (0.78%) Relational Database
8 4 (0.78%) DTS
9 3 (0.59%) Star Schema
9 3 (0.59%) SAP Data Services
9 3 (0.59%) SQL Server 2008
10 2 (0.39%) SQL Server 2005
11 1 (0.20%) Hadoop
11 1 (0.20%) MS Access
11 1 (0.20%) MySQL
Development Applications
1 5 (0.98%) Selenium
1 5 (0.98%) WebDriver
2 1 (0.20%) Moq
2 1 (0.20%) SpecFlow
2 1 (0.20%) Octopus Deploy
2 1 (0.20%) TeamCity
2 1 (0.20%) Team Foundation Server
2 1 (0.20%) Mercurial
2 1 (0.20%) Visual Studio
2 1 (0.20%) Dreamweaver
2 1 (0.20%) NUnit
2 1 (0.20%) Subversion
2 1 (0.20%) ReSharper
General
1 200 (39.22%) Finance
2 33 (6.47%) Banking
3 32 (6.27%) Telecoms
4 25 (4.90%) Retail
5 23 (4.51%) Marketing
6 18 (3.53%) Legal
7 11 (2.16%) Billing
8 10 (1.96%) Financial Institution
9 7 (1.37%) Publishing
10 6 (1.18%) Greek Language
10 6 (1.18%) Polish Language
11 5 (0.98%) Manufacturing
12 4 (0.78%) Advertising
12 4 (0.78%) Aerospace
13 2 (0.39%) Back Office
13 2 (0.39%) Local Government
14 1 (0.20%) Corporate Banking
14 1 (0.20%) Automotive
Job Titles
1 103 (20.20%) Service Manager
2 85 (16.67%) Analyst
3 59 (11.57%) Delivery Manager
4 53 (10.39%) Services Delivery Manager
5 27 (5.29%) Applications Support
6 26 (5.10%) Service Analyst
7 23 (4.51%) Support Analyst
8 22 (4.31%) Account Manager
8 22 (4.31%) Developer
9 21 (4.12%) Technical Manager
10 20 (3.92%) DBA
11 19 (3.73%) Project Manager
11 19 (3.73%) Oracle DBA
11 19 (3.73%) Applications Support Analyst
12 18 (3.53%) Senior Manager
13 17 (3.33%) Consultant
13 17 (3.33%) Head of IT
14 15 (2.94%) Technical Account Manager
14 15 (2.94%) Support Engineer
14 15 (2.94%) IT Services Manager
Libraries, Frameworks & Software Standards
1 24 (4.71%) .NET
2 7 (1.37%) COM
3 6 (1.18%) CSS
3 6 (1.18%) HTML
3 6 (1.18%) XML
4 5 (0.98%) ASP.NET
5 4 (0.78%) Memcached
6 3 (0.59%) CSS3
6 3 (0.59%) HTML5
6 3 (0.59%) Web Services
7 2 (0.39%) J2EE
7 2 (0.39%) Middleware
7 2 (0.39%) AngularJS
7 2 (0.39%) XSLT
7 2 (0.39%) RESTful
8 1 (0.20%) ASP.NET MVC
8 1 (0.20%) XHTML
8 1 (0.20%) PhoneGap
8 1 (0.20%) Yii
8 1 (0.20%) Castle Windsor
Miscellaneous
1 43 (8.43%) Analytical Skills
2 32 (6.27%) User Experience
3 23 (4.51%) Management Information System
3 23 (4.51%) Enterprise Software
4 18 (3.53%) PMI
5 10 (1.96%) Statistics
6 9 (1.76%) Computer Science
7 7 (1.37%) Mathematics
7 7 (1.37%) Blackberry
7 7 (1.37%) Mainframe
8 6 (1.18%) VSAM
9 5 (0.98%) CLARiiON
9 5 (0.98%) Thin Client
9 5 (0.98%) Fat Client
10 4 (0.78%) RMADS
11 3 (0.59%) Mobile App
11 3 (0.59%) NHS
12 2 (0.39%) N-Tier
12 2 (0.39%) Symmetrix
12 2 (0.39%) Clustering
Operating Systems
1 76 (14.90%) Windows
2 35 (6.86%) Linux
3 25 (4.90%) UNIX
3 25 (4.90%) Windows Server 2008
4 24 (4.71%) Windows 7
5 17 (3.33%) Windows Server 2003
6 16 (3.14%) Windows Server 2012
7 15 (2.94%) Windows Phone 8
7 15 (2.94%) Windows Phone
8 9 (1.76%) Solaris
9 8 (1.57%) Red Hat Enterprise Linux
10 6 (1.18%) Apple iOS
10 6 (1.18%) Android
11 5 (0.98%) Windows 8
12 3 (0.59%) Windows XP
12 3 (0.59%) Windows 2000 Server
13 2 (0.39%) Windows 2000
13 2 (0.39%) AIX
Processes & Methodologies
1 221 (43.33%) ITIL
2 102 (20.00%) Project Management
3 81 (15.88%) Service Management
4 65 (12.75%) Stakeholder Management
5 53 (10.39%) Supplier Management
6 44 (8.63%) Change Management
7 38 (7.45%) Agile Software Development
7 38 (7.45%) Problem Management
8 35 (6.86%) Quality Management
8 35 (6.86%) PRINCE2
9 33 (6.47%) Incident Management
10 32 (6.27%) Release Management
11 30 (5.88%) Risk Analysis
11 30 (5.88%) Mentoring
12 27 (5.29%) Change Control
12 27 (5.29%) Capacity Management
13 25 (4.90%) Risk Management
14 22 (4.31%) Performance Tuning
15 21 (4.12%) Coaching
15 21 (4.12%) CRM
Programming Languages
1 43 (8.43%) SQL
2 28 (5.49%) C
3 13 (2.55%) C#
4 12 (2.35%) VB
5 10 (1.96%) Java
5 10 (1.96%) JavaScript
6 8 (1.57%) VB6
7 7 (1.37%) PHP
7 7 (1.37%) PowerShell
8 6 (1.18%) COBOL
8 6 (1.18%) JCL
9 5 (0.98%) Perl
9 5 (0.98%) Bash Shell
10 4 (0.78%) T-SQL
11 3 (0.59%) Objective-C
12 2 (0.39%) Ruby
12 2 (0.39%) PowerHouse
12 2 (0.39%) PL/SQL
12 2 (0.39%) C++
13 1 (0.20%) VBScript
Qualifications
1 65 (12.75%) Degree
2 37 (7.25%) ITIL Certification
3 36 (7.06%) Security Cleared
4 28 (5.49%) SC Cleared
4 28 (5.49%) PMI Certification
5 18 (3.53%) Cisco Certification
6 12 (2.35%) CCNA
7 10 (1.96%) PMP
7 10 (1.96%) Citrix Certification
8 9 (1.76%) Microsoft Certification
9 7 (1.37%) CCDP
9 7 (1.37%) MCSE
10 6 (1.18%) MCP
10 6 (1.18%) MCITP
11 5 (0.98%) MCTS
11 5 (0.98%) CISSP
12 4 (0.78%) PRINCE2 Certification
12 4 (0.78%) CCA
12 4 (0.78%) MCSA
12 4 (0.78%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 79 (15.49%) SLA
2 16 (3.14%) QA
3 7 (1.37%) ISO/IEC 27001
System Software
1 30 (5.88%) Active Directory
2 24 (4.71%) Oracle RMAN
3 17 (3.33%) VMware Infrastructure
4 11 (2.16%) MetaFrame
5 8 (1.57%) Hyper-V
5 8 (1.57%) XenApp
5 8 (1.57%) Citrix Presentation Server
6 4 (0.78%) Varnish
6 4 (0.78%) Postfix
6 4 (0.78%) Squid
7 3 (0.59%) VMware ESX
7 3 (0.59%) vSphere
8 2 (0.39%) VMware ESXi
8 2 (0.39%) Oracle RAC
9 1 (0.20%) Microsoft App-V
Systems Management
1 23 (4.51%) Foglight
2 20 (3.92%) Data Guard
3 15 (2.94%) SCCM
4 10 (1.96%) SCOM
5 9 (1.76%) SolarWinds Orion
6 4 (0.78%) Puppet
6 4 (0.78%) Opscode Chef
6 4 (0.78%) Icinga
6 4 (0.78%) Backup Exec
6 4 (0.78%) Nagios
7 2 (0.39%) Norton AntiVirus
7 2 (0.39%) OpenView
7 2 (0.39%) CiscoWorks
8 1 (0.20%) Legato
8 1 (0.20%) EMC NetWorker
8 1 (0.20%) Oracle Enterprise Manager
Vendors
1 126 (24.71%) Microsoft
2 55 (10.78%) Oracle
3 36 (7.06%) Citrix
4 24 (4.71%) Cisco
4 24 (4.71%) VMware
5 23 (4.51%) Imperva
6 15 (2.94%) SolarWinds
7 14 (2.75%) EMC
8 12 (2.35%) SAP
9 11 (2.16%) HP
10 10 (1.96%) Google
11 8 (1.57%) AppSense
11 8 (1.57%) NetApp
11 8 (1.57%) Red Hat
11 8 (1.57%) CheckPoint
11 8 (1.57%) NEC
12 7 (1.37%) IBM
13 6 (1.18%) Symantec
13 6 (1.18%) Fujitsu
14 5 (0.98%) Sage
Warrington, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £36000.00 per annum
Posted: 9 hours ago
Manchester, Lancashire
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 14 hours ago
Cheshire
Rullion IT Plus
Salary: £40000 - £45000 per annum + excellent package
Posted: Yesterday
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £35000 - £45000 per annum + bens
Posted: Yesterday
Wirral
Reed Technology - UK Posting Account
Salary: £45000 - £50000 per annum + great package inc bonus
Posted: Yesterday
Manchester
Nigel Frank International Limited - Newcastle
Salary: £60000 - £80000 per annum + Gold Partner
Posted: Yesterday
Warrington, Cheshire
X4 Group
Salary: Market related
Posted: 2 days ago
Greater Manchester
Opus Recruitment Solutions Ltd
Salary: £25000
Posted: 2 days ago
Manchester, Lancashire
Manchester City Council
Salary: From £35,784 to £39,351 per annum Salary: Grade 9 £35,784 to £39,351 (
Posted: 2 days ago
Skelmersdale, Lancashire
Ping IT Recruitment ltd
Salary: Up to £45,000 per annum 5% cash/benefits package
Posted: 2 days ago
Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £32000.00 per annum
Posted: 2 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £45000 - £55000 per annum + Benefits
Posted: 2 days ago
Knutsford, Cheshire
Proprius Recruitment
Salary: Up to £50,000 per annum Plus Excellent Banking Benefits & Bonus
Posted: 2 days ago
Carnforth
Interquest - IQ ESM
Salary: £30000 - £40000 per annum
Posted: 2 days ago
Burnley, Lancashire
NES Global Talent
Salary: £35000 to £45000 per annum
Posted: 2 days ago
Manchester, Lancashire
Polar Recruitment
Salary: £65000 - £75000 per annum + Benefits + Bonuses (115K ote)
Posted: 2 days ago
Knutsford, Cheshire
TEKsystems
Salary: £55000 - £75000 per annum + Bonus + Pension + Car Allowance
Posted: 3 days ago
Cheshire
TEKsystems
Posted: 3 days ago
Manchester, Lancashire
Greater Manchester Fire and Rescue
Salary: From £21,067 to £23,945 per annum
Posted: 3 days ago
Manchester, Lancashire
Coal IT Services
Salary: From £30,000 to £35,000 per annum + benefits
Posted: 3 days ago