The first table below looks at the demand for the Help Desk Support role in IT jobs advertised for the Northamptonshire region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Northamptonshire region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Help Desk Support
Rank 68 71 68
Rank change year-on-year
+3 -3
Permanent jobs requiring a Help Desk Support 2 1 9
As % of all permanent IT jobs located in Northamptonshire 0.303% 0.130% 1.125%
As % of the Job Titles category 0.321% 0.133% 1.151%
Number of salaries quoted 2 1 8
Average salary £22,250 £23,500 £22,500
Average salary % change year-on-year
-5.31% +4.44%
90% offered a salary of more than £20,050 £23,500 £22,050
10% offered a salary of more than £24,450 £23,500 £23,500
UK excluding London average salary £21,500 £20,250 £20,000
% change year-on-year
+6.17% +1.25%
All Job Titles
Northamptonshire
Permanent IT job ads with a match in the
Job Titles category
623 752 782
As % of all permanent IT jobs located in Northamptonshire 94.39% 97.79% 97.75%
Number of salaries quoted 527 689 719
Average salary £37,500 £35,000 £34,000
Average salary % change year-on-year
+7.14% +2.94%
90% offered a salary of more than £22,500 £22,400 £24,000
10% offered a salary of more than £57,500 £48,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Help Desk Support
East Midlands

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support across the Northamptonshire region as a proportion of the total demand within the Job Titles category.

Northamptonshire Help Desk Support Jobs Demand Trend

Help Desk Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support across the Northamptonshire region.

Northamptonshire Help Desk Support Salary Trend

Help Desk Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support within the Northamptonshire region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Northampton -1 2 £22,250 -5.31%
Help Desk Support
East Midlands

Help Desk Support
Top 27 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Northamptonshire region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title.

1 6 (66.67%) SLA
2 4 (44.44%) Active Directory
2 4 (44.44%) Security Cleared
3 3 (33.33%) Root Cause Analysis
3 3 (33.33%) Microsoft
3 3 (33.33%) Microsoft Certification
3 3 (33.33%) EPoS
3 3 (33.33%) Retail
3 3 (33.33%) SQL Server
3 3 (33.33%) MS Office
3 3 (33.33%) ITIL
3 3 (33.33%) MCP
3 3 (33.33%) MS Excel
3 3 (33.33%) MS Exchange
3 3 (33.33%) LAN
3 3 (33.33%) WAN
4 2 (22.22%) Windows
4 2 (22.22%) Citrix
4 2 (22.22%) Cisco
4 2 (22.22%) IP Telephony
4 2 (22.22%) Windows Server 2003
4 2 (22.22%) SC Cleared
4 2 (22.22%) VMware
4 2 (22.22%) Windows Server 2008
5 1 (11.11%) Telecoms
5 1 (11.11%) Law
5 1 (11.11%) MOS

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Northamptonshire region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (33.33%) MS Exchange
Applications
1 3 (33.33%) MS Office
1 3 (33.33%) MS Excel
Communications & Networking
1 3 (33.33%) LAN
1 3 (33.33%) WAN
2 2 (22.22%) IP Telephony
Database & Business Intelligence
1 3 (33.33%) SQL Server
General
1 3 (33.33%) Retail
2 1 (11.11%) Telecoms
2 1 (11.11%) Law
Miscellaneous
1 3 (33.33%) EPoS
Operating Systems
1 2 (22.22%) Windows
1 2 (22.22%) Windows Server 2003
1 2 (22.22%) Windows Server 2008
Processes & Methodologies
1 3 (33.33%) Root Cause Analysis
1 3 (33.33%) ITIL
Qualifications
1 4 (44.44%) Security Cleared
2 3 (33.33%) Microsoft Certification
2 3 (33.33%) MCP
3 2 (22.22%) SC Cleared
4 1 (11.11%) MOS
Quality Assurance & Compliance
1 6 (66.67%) SLA
System Software
1 4 (44.44%) Active Directory
Vendors
1 3 (33.33%) Microsoft
2 2 (22.22%) Citrix
2 2 (22.22%) Cisco
2 2 (22.22%) VMware
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 16 May 2013
Northamptonshire
Technical Helpdesk experience - 3 years * Customer Service experience - 2 years * A thorough working knowledge of Windows XP Professional/Vista, Windows 7, Server 2003, Server 2008, Exchange 2003, Exchange...
Global Technology Solutions Ltd
Salary: £21000 - £23000 per annum + ben+training
Posted: 20 May 2013