The table below looks at the statistics for Service Delivery skills in IT jobs advertised for the Norwich region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Services Delivery
Rank 44 42 48
Rank change year-on-year
-2 +6
Permanent jobs citing Service Delivery 2 4 3
As % of all permanent IT jobs located in Norwich 0.96% 1.54% 0.94%
As % of the Processes & Methodologies category 1.15% 2.02% 1.29%
Number of salaries quoted 2 4 3
Average salary £35,000 £55,000 £42,500
Average salary % change year-on-year
-36.36% +29.41%
UK excluding London average salary £45,000 £45,000 £45,000
Service Delivery
Norfolk

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norwich region.

Processes & Methodologies Category
Norwich
Permanent IT job ads with a match in the
Processes & Methodologies category
174 198 232
As % of all permanent IT jobs located in Norwich 83.25% 76.15% 72.50%
Number of salaries quoted 148 174 217
Average salary £40,000 £36,000 £32,500
Average salary % change year-on-year
+11.11% +10.76%
90% offered a salary of more than £25,500 £27,500 £26,500
10% offered a salary of more than £45,000 £43,000 £47,500
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Delivery
Jobs Demand Trend in Norwich

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norwich region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norwich

Service Delivery
Salary Trend in Norwich

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norwich region.

Service Delivery Salary Trend in Norwich

Service Delivery
Top 22 Related IT Skills in Norwich

For the 6 months to 22 May 2015, IT jobs across the Norwich region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 3 (60.00%) MS Office
1 3 (60.00%) ITIL
1 3 (60.00%) Windows
1 3 (60.00%) MS Excel
1 3 (60.00%) Windows XP
1 3 (60.00%) MS Exchange
1 3 (60.00%) Microsoft
1 3 (60.00%) Active Directory
1 3 (60.00%) Citrix
1 3 (60.00%) Blackberry
1 3 (60.00%) Wireless
1 3 (60.00%) Exchange Server 2007
1 3 (60.00%) Video Conferencing
1 3 (60.00%) Windows 7
1 3 (60.00%) Exchange Server 2010
1 3 (60.00%) Analytical Skills
2 1 (20.00%) Continuous Improvement
2 1 (20.00%) Coaching
2 1 (20.00%) Problem Management
2 1 (20.00%) Workflow
2 1 (20.00%) Service Management
2 1 (20.00%) SLA

Service Delivery
Top Related IT Skills in Norwich by Category

For the 6 months to 22 May 2015, IT jobs across the Norwich region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 3 (60.00%) MS Exchange
1 3 (60.00%) Exchange Server 2007
1 3 (60.00%) Exchange Server 2010
Applications
1 3 (60.00%) MS Office
1 3 (60.00%) MS Excel
Communications & Networking
1 3 (60.00%) Wireless
Job Titles
1 3 (60.00%) Desktop Support
1 3 (60.00%) Support Engineer
1 3 (60.00%) 2nd Line Support
1 3 (60.00%) Desktop Support Engineer
1 3 (60.00%) Desktop Engineer
1 3 (60.00%) 2nd Line Support Engineer
2 1 (20.00%) Delivery Manager
2 1 (20.00%) Incident Manager
2 1 (20.00%) Services Delivery Manager
2 1 (20.00%) Service Manager
2 1 (20.00%) Operations Manager
2 1 (20.00%) Trainer
Miscellaneous
1 3 (60.00%) Blackberry
1 3 (60.00%) Video Conferencing
1 3 (60.00%) Analytical Skills
Operating Systems
1 3 (60.00%) Windows
1 3 (60.00%) Windows XP
1 3 (60.00%) Windows 7
Processes & Methodologies
1 3 (60.00%) ITIL
2 1 (20.00%) Continuous Improvement
2 1 (20.00%) Coaching
2 1 (20.00%) Problem Management
2 1 (20.00%) Workflow
2 1 (20.00%) Service Management
Quality Assurance & Compliance
1 1 (20.00%) SLA
System Software
1 3 (60.00%) Active Directory
Vendors
1 3 (60.00%) Microsoft
1 3 (60.00%) Citrix