The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Norwich region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Norwich region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 38 57 41
Rank change year-on-year
+19 -16
Permanent jobs citing Service Delivery 6 1 10
As % of all permanent IT jobs located in Norwich 2.40% 0.28% 2.97%
As % of the Processes & Methodologies category 2.86% 0.39% 4.39%
Number of salaries quoted 5 1 1
Average salary £55,000 £42,500 £44,000
Average salary % change year-on-year
+29.41% -3.40%
UK excluding London average salary £45,000 £43,375 £43,000
% change year-on-year
+3.74% +0.87%
Processes & Methodologies Category
Norwich
Permanent IT job ads with a match in the
Processes & Methodologies category
210 257 228
As % of all permanent IT jobs located in Norwich 84.00% 71.79% 67.66%
Number of salaries quoted 188 241 180
Average salary £38,500 £33,000 £35,000
Average salary % change year-on-year
+16.66% -5.71%
90% offered a salary of more than £28,500 £27,500 £25,000
10% offered a salary of more than £83,250 £60,000 £50,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Delivery
Norfolk

Service Delivery
Jobs Demand Trend in Norwich

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Norwich region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in Norwich

Service Delivery
Salary Trend in Norwich

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Norwich region.

Service Delivery Salary Trend in Norwich

Service Delivery
Salary Histogram in Norwich

This chart provides a salary histogram for IT jobs citing Service Delivery across the Norwich region over the 3 months to 23 July 2014.

Service Delivery Salary Histogram in Norwich

Service Delivery
Top 30 Related IT Skills in Norwich

For the 6 months to 23 July 2014, IT jobs across the Norwich region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 10 (76.92%) ITIL
2 6 (46.15%) ITIL Certification
3 5 (38.46%) MS Office
3 5 (38.46%) Microsoft
3 5 (38.46%) Change Management
4 4 (30.77%) Incident Management
4 4 (30.77%) ISO/IEC 27001
4 4 (30.77%) Problem Management
4 4 (30.77%) Information Management
4 4 (30.77%) Service Management
4 4 (30.77%) ISO 9001
4 4 (30.77%) Active Directory
4 4 (30.77%) ISEB
4 4 (30.77%) Project Management
4 4 (30.77%) Publishing
4 4 (30.77%) VMware
5 3 (23.08%) Mainframe
5 3 (23.08%) A+ Certification
5 3 (23.08%) MS Excel
5 3 (23.08%) MS PowerPoint
5 3 (23.08%) Enterprise Architecture
6 2 (15.38%) Management Information System
6 2 (15.38%) Exchange Server 2007
6 2 (15.38%) Altiris
6 2 (15.38%) SQL Server 2005
6 2 (15.38%) Change Control
6 2 (15.38%) SCCM
6 2 (15.38%) Office Communications Server
6 2 (15.38%) VMware Infrastructure
6 2 (15.38%) Windows Server 2008

Service Delivery
Top Related IT Skills in Norwich by Category

For the 6 months to 23 July 2014, IT jobs across the Norwich region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 2 (15.38%) IIS
1 2 (15.38%) SharePoint
1 2 (15.38%) MS Exchange
1 2 (15.38%) Exchange Server 2007
1 2 (15.38%) Office Communications Server
Applications
1 5 (38.46%) MS Office
2 3 (23.08%) MS Excel
2 3 (23.08%) MS PowerPoint
Communications & Networking
1 2 (15.38%) SAN
1 2 (15.38%) Internet
1 2 (15.38%) NAS
Database & Business Intelligence
1 2 (15.38%) SQL Server
1 2 (15.38%) SQL Server 2005
1 2 (15.38%) SQL Server 2008
General
1 4 (30.77%) Publishing
Job Titles
1 7 (53.85%) Services Delivery Manager
1 7 (53.85%) Service Manager
1 7 (53.85%) Delivery Manager
2 3 (23.08%) Technical Services Manager
2 3 (23.08%) IT Services Delivery Manager
2 3 (23.08%) IT Services Manager
2 3 (23.08%) Team Leader
2 3 (23.08%) Technical Manager
2 3 (23.08%) Technical Delivery Manager
3 2 (15.38%) Infrastructure Engineer
4 1 (7.69%) Service Desk Team Leader
Miscellaneous
1 3 (23.08%) Mainframe
2 2 (15.38%) Management Information System
2 2 (15.38%) Clustering
3 1 (7.69%) NHS
Operating Systems
1 2 (15.38%) Windows
1 2 (15.38%) Windows Server 2003
1 2 (15.38%) Windows Server 2008
Processes & Methodologies
1 10 (76.92%) ITIL
2 5 (38.46%) Change Management
3 4 (30.77%) Information Management
3 4 (30.77%) Incident Management
3 4 (30.77%) Project Management
3 4 (30.77%) Service Management
3 4 (30.77%) Problem Management
4 3 (23.08%) Enterprise Architecture
5 2 (15.38%) Change Control
6 1 (7.69%) CRM
Qualifications
1 6 (46.15%) ITIL Certification
2 4 (30.77%) ISEB
3 3 (23.08%) A+ Certification
4 2 (15.38%) Cisco Certification
4 2 (15.38%) Microsoft Certification
4 2 (15.38%) MCP
4 2 (15.38%) CCNA
5 1 (7.69%) Degree
Quality Assurance & Compliance
1 4 (30.77%) ISO 9001
1 4 (30.77%) ISO/IEC 27001
2 2 (15.38%) SLA
System Software
1 4 (30.77%) Active Directory
2 2 (15.38%) VMware ESX
2 2 (15.38%) VMware Infrastructure
2 2 (15.38%) vSphere
Systems Management
1 2 (15.38%) SCCM
Vendors
1 5 (38.46%) Microsoft
2 4 (30.77%) VMware
3 2 (15.38%) Altiris
3 2 (15.38%) Citrix
3 2 (15.38%) Cisco