The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Peterborough region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Peterborough region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 36 32 52
Rank change year-on-year
-4 +20
Permanent jobs requiring a Service Desk Analyst 11 13 1
As % of all permanent IT jobs located in Peterborough 3.081% 4.180% 0.325%
As % of the Job Titles category 3.226% 4.452% 0.331%
Number of salaries quoted 8 13 1
Average salary £19,875 £20,500 £19,500
Average salary % change year-on-year
-3.04% +5.12%
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Peterborough
Permanent IT job ads with a match in the
Job Titles category
341 292 302
As % of all permanent IT jobs located in Peterborough 95.52% 93.89% 98.05%
Number of salaries quoted 299 253 247
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £24,000 £20,000 £25,000
10% offered a salary of more than £55,000 £41,500 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
Cambridgeshire

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Peterborough region as a proportion of the total demand within the Job Titles category.

Peterborough Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Peterborough region.

Peterborough Service Desk Analyst Salary Trend

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Peterborough region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 10 (66.67%) Incident Management
1 10 (66.67%) SLA
2 9 (60.00%) Microsoft
2 9 (60.00%) ITIL
2 9 (60.00%) MS Excel
3 8 (53.33%) ITIL Certification
4 7 (46.67%) MS Office
5 6 (40.00%) Service Management
5 6 (40.00%) MS Project
5 6 (40.00%) Windows
5 6 (40.00%) MS Visio
6 3 (20.00%) Active Directory
7 2 (13.33%) Apple
7 2 (13.33%) Windows Vista
7 2 (13.33%) Windows Server 2008
7 2 (13.33%) Windows XP
8 1 (6.667%) MS Exchange
8 1 (6.667%) Mac OS
8 1 (6.667%) XenApp
8 1 (6.667%) XenDesktop
8 1 (6.667%) Exchange Server 2010
8 1 (6.667%) Root Cause Analysis
8 1 (6.667%) ServiceCenter
8 1 (6.667%) SCCM
8 1 (6.667%) MS PowerPoint
8 1 (6.667%) Terminal Server
8 1 (6.667%) Windows Server 2003
8 1 (6.667%) Internet
8 1 (6.667%) Blackberry Enterprise Server
8 1 (6.667%) HP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Peterborough region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.667%) MS Exchange
1 1 (6.667%) Exchange Server 2010
1 1 (6.667%) Blackberry Enterprise Server
1 1 (6.667%) SharePoint
Applications
1 9 (60.00%) MS Excel
2 7 (46.67%) MS Office
3 6 (40.00%) MS Project
3 6 (40.00%) MS Visio
4 1 (6.667%) MS PowerPoint
Communications & Networking
1 1 (6.667%) Internet
Database & Business Intelligence
1 1 (6.667%) SQL Server
Operating Systems
1 6 (40.00%) Windows
2 2 (13.33%) Windows Vista
2 2 (13.33%) Windows Server 2008
2 2 (13.33%) Windows XP
3 1 (6.667%) Mac OS
3 1 (6.667%) Windows Server 2003
Processes & Methodologies
1 10 (66.67%) Incident Management
2 9 (60.00%) ITIL
3 6 (40.00%) Service Management
4 1 (6.667%) Root Cause Analysis
Programming Languages
1 1 (6.667%) SQL
Qualifications
1 8 (53.33%) ITIL Certification
Quality Assurance & Compliance
1 10 (66.67%) SLA
System Software
1 3 (20.00%) Active Directory
2 1 (6.667%) XenApp
2 1 (6.667%) XenDesktop
2 1 (6.667%) Terminal Server
Systems Management
1 1 (6.667%) ServiceCenter
1 1 (6.667%) SCCM
Vendors
1 9 (60.00%) Microsoft
2 2 (13.33%) Apple
3 1 (6.667%) HP
3 1 (6.667%) Citrix