The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Peterborough region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 26 38 53
Rank change year-on-year
+12 +15
Permanent jobs requiring a Service Desk Analyst 18 7 4
As % of all permanent IT jobs located in Peterborough 5.47% 2.40% 1.13%
As % of the Job Titles category 5.68% 2.48% 1.20%
Number of salaries quoted 6 7 4
Average salary £20,955 £24,500 £19,000
Average salary % change year-on-year
-14.46% +28.94%
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Peterborough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Peterborough
Permanent IT job ads with a match in the
Job Titles category
317 282 334
As % of all permanent IT jobs located in Peterborough 96.35% 96.58% 94.35%
Number of salaries quoted 256 256 287
Average salary £40,000 £37,500 £40,000
Average salary % change year-on-year
+6.66% -6.25%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £52,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Peterborough

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Peterborough region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Peterborough

Service Desk Analyst
Salary Trend in Peterborough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Peterborough region.

Service Desk Analyst Salary Trend in Peterborough

Service Desk Analyst
Top 30 Related IT Skills in Peterborough

For the 6 months to 24 October 2014, IT jobs across the Peterborough region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 23 (88.46%) ITIL
2 20 (76.92%) Windows
3 15 (57.69%) MS Excel
4 14 (53.85%) Windows XP
5 13 (50.00%) Microsoft
6 6 (23.08%) MS Office
6 6 (23.08%) Windows 7
7 4 (15.38%) MS Exchange
8 3 (11.54%) Service Management
8 3 (11.54%) Microsoft Certification
8 3 (11.54%) MCITP
8 3 (11.54%) Exchange Server 2003
8 3 (11.54%) Windows Vista
8 3 (11.54%) Exchange Server 2007
8 3 (11.54%) TCP/IP
8 3 (11.54%) MCP
8 3 (11.54%) MCSE
8 3 (11.54%) MCSA
8 3 (11.54%) Windows Server 2003
8 3 (11.54%) SC Cleared
8 3 (11.54%) Security Cleared
8 3 (11.54%) Windows Server 2008
8 3 (11.54%) Analytical Skills
9 2 (7.69%) Continuous Improvement
9 2 (7.69%) Internet
9 2 (7.69%) Active Directory
9 2 (7.69%) SLA
9 2 (7.69%) Incident Management
9 2 (7.69%) ITIL Certification
10 1 (3.85%) BMC

Service Desk Analyst
Top Related IT Skills in Peterborough by Category

For the 6 months to 24 October 2014, IT jobs across the Peterborough region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (15.38%) MS Exchange
2 3 (11.54%) Exchange Server 2003
2 3 (11.54%) Exchange Server 2007
3 1 (3.85%) Blackberry Enterprise Server
Applications
1 15 (57.69%) MS Excel
2 6 (23.08%) MS Office
Business Applications
1 1 (3.85%) Remedy ITSM
Communications & Networking
1 3 (11.54%) TCP/IP
2 2 (7.69%) Internet
Miscellaneous
1 3 (11.54%) Analytical Skills
2 1 (3.85%) Blackberry
2 1 (3.85%) iPhone
2 1 (3.85%) iPad
Operating Systems
1 20 (76.92%) Windows
2 14 (53.85%) Windows XP
3 6 (23.08%) Windows 7
4 3 (11.54%) Windows Server 2003
4 3 (11.54%) Windows Vista
4 3 (11.54%) Windows Server 2008
Processes & Methodologies
1 23 (88.46%) ITIL
2 3 (11.54%) Service Management
3 2 (7.69%) Incident Management
3 2 (7.69%) Continuous Improvement
4 1 (3.85%) ITSM
4 1 (3.85%) Stakeholder Management
Programming Languages
1 1 (3.85%) SQL
Qualifications
1 3 (11.54%) MCP
1 3 (11.54%) MCSE
1 3 (11.54%) MCSA
1 3 (11.54%) Microsoft Certification
1 3 (11.54%) MCITP
1 3 (11.54%) SC Cleared
1 3 (11.54%) Security Cleared
2 2 (7.69%) ITIL Certification
Quality Assurance & Compliance
1 2 (7.69%) SLA
System Software
1 2 (7.69%) Active Directory
Vendors
1 13 (50.00%) Microsoft
2 1 (3.85%) BMC
2 1 (3.85%) Remedy
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 2 hours ago
Peterborough, Cambridgeshire
Yorkshire Building Society
Posted: 5 days ago