The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Peterborough region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 33 45 44
Rank change year-on-year
+12 -1
Permanent jobs requiring a Service Desk Analyst 11 4 10
As % of all permanent IT jobs located in Peterborough 3.40% 1.28% 2.59%
As % of the Job Titles category 3.64% 1.30% 2.80%
Number of salaries quoted 4 4 10
Average salary £22,205 £19,000 £25,500
Average salary % change year-on-year
+16.86% -25.49%
90% offered a salary of more than £21,273 £19,000 £18,200
10% offered a salary of more than £22,500 £19,000 £25,650
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Peterborough region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Peterborough
Permanent IT job ads with a match in the
Job Titles category
302 307 357
As % of all permanent IT jobs located in Peterborough 93.21% 98.40% 92.49%
Number of salaries quoted 236 265 305
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £25,000 £28,235 £25,500
10% offered a salary of more than £95,000 £60,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Peterborough

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Peterborough region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Peterborough

Service Desk Analyst
Salary Trend in Peterborough

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Peterborough region.

Service Desk Analyst Salary Trend in Peterborough

Service Desk Analyst
Top 23 Related IT Skills in Peterborough

For the 6 months to 29 January 2015, IT jobs across the Peterborough region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 29 (96.67%) Windows
2 26 (86.67%) ITIL
3 21 (70.00%) MS Excel
4 20 (66.67%) Windows XP
4 20 (66.67%) Microsoft
5 6 (20.00%) MS Office
5 6 (20.00%) Windows 7
6 5 (16.67%) Active Directory
7 3 (10.00%) Internet
8 2 (6.67%) Time Management
9 1 (3.33%) iPhone
9 1 (3.33%) iPad
9 1 (3.33%) Analytical Skills
9 1 (3.33%) Service Management
9 1 (3.33%) ITSM
9 1 (3.33%) Stakeholder Management
9 1 (3.33%) Remedy ITSM
9 1 (3.33%) Remedy
9 1 (3.33%) Blackberry
9 1 (3.33%) Blackberry Enterprise Server
9 1 (3.33%) BMC
9 1 (3.33%) SQL
9 1 (3.33%) MS Exchange

Service Desk Analyst
Top Related IT Skills in Peterborough by Category

For the 6 months to 29 January 2015, IT jobs across the Peterborough region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.33%) Blackberry Enterprise Server
1 1 (3.33%) MS Exchange
Applications
1 21 (70.00%) MS Excel
2 6 (20.00%) MS Office
Business Applications
1 1 (3.33%) Remedy ITSM
Communications & Networking
1 3 (10.00%) Internet
Miscellaneous
1 1 (3.33%) iPhone
1 1 (3.33%) iPad
1 1 (3.33%) Analytical Skills
1 1 (3.33%) Blackberry
Operating Systems
1 29 (96.67%) Windows
2 20 (66.67%) Windows XP
3 6 (20.00%) Windows 7
Processes & Methodologies
1 26 (86.67%) ITIL
2 2 (6.67%) Time Management
3 1 (3.33%) Service Management
3 1 (3.33%) ITSM
3 1 (3.33%) Stakeholder Management
Programming Languages
1 1 (3.33%) SQL
System Software
1 5 (16.67%) Active Directory
Vendors
1 20 (66.67%) Microsoft
2 1 (3.33%) Remedy
2 1 (3.33%) BMC