The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 114 142 123
Rank change year-on-year
+28 -19
Permanent jobs requiring a Service Desk Analyst 14 4 31
As % of all permanent IT jobs located in Cambridgeshire 0.66% 0.16% 1.11%
As % of the Job Titles category 0.68% 0.17% 1.16%
Number of salaries quoted 7 2 27
Average salary £20,500 £18,750 £22,000
Average salary % change year-on-year
+9.33% -14.77%
90% offered a salary of more than £19,500 £18,750 £18,000
10% offered a salary of more than £25,800 £18,750 £25,400
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2069 2403 2670
As % of all permanent IT jobs located in Cambridgeshire 97.23% 95.21% 95.84%
Number of salaries quoted 1707 2018 2352
Average salary £43,500 £40,000 £38,500
Average salary % change year-on-year
+8.75% +3.89%
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cambridgeshire

Service Desk Analyst
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cambridgeshire region.

Service Desk Analyst Salary Trend in Cambridgeshire

Service Desk Analyst
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Cambridgeshire region over the 3 months to 21 April 2015.

Service Desk Analyst Salary Histogram in Cambridgeshire

Service Desk Analyst
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +17 8 £20,500 -
Peterborough +7 6 £22,500 +20.00% 1
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 21 April 2015, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 32 (76.19%) Windows
2 26 (61.90%) ITIL
3 24 (57.14%) Microsoft
3 24 (57.14%) Active Directory
4 20 (47.62%) MS Excel
5 16 (38.10%) Windows XP
6 14 (33.33%) MS Office
7 11 (26.19%) Windows 7
8 9 (21.43%) Service Delivery
9 7 (16.67%) SLA
10 6 (14.29%) Citrix
10 6 (14.29%) Telecoms
11 5 (11.90%) Analytical Skills
12 4 (9.52%) Time Management
12 4 (9.52%) Android
12 4 (9.52%) MS PowerPoint
12 4 (9.52%) MS Exchange
13 3 (7.14%) LAN
13 3 (7.14%) WAN
13 3 (7.14%) Linux
13 3 (7.14%) HP
13 3 (7.14%) Dell
13 3 (7.14%) Apple
13 3 (7.14%) Agile Software Development
13 3 (7.14%) Asset Management
13 3 (7.14%) VMware
13 3 (7.14%) Wi-Fi
13 3 (7.14%) Windows Server 2008
13 3 (7.14%) VMware Infrastructure
13 3 (7.14%) Open Source

Service Desk Analyst
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 21 April 2015, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (9.52%) MS Exchange
2 1 (2.38%) Blackberry Enterprise Server
Applications
1 20 (47.62%) MS Excel
2 14 (33.33%) MS Office
3 4 (9.52%) MS PowerPoint
Cloud Services
1 3 (7.14%) SaaS
1 3 (7.14%) PaaS
1 3 (7.14%) IaaS
Communications & Networking
1 3 (7.14%) LAN
1 3 (7.14%) WAN
1 3 (7.14%) Wi-Fi
2 2 (4.76%) Internet
3 1 (2.38%) VPN
General
1 6 (14.29%) Telecoms
Miscellaneous
1 5 (11.90%) Analytical Skills
2 3 (7.14%) Open Source
3 1 (2.38%) iPad
3 1 (2.38%) Blackberry
3 1 (2.38%) PDA
3 1 (2.38%) iPhone
Operating Systems
1 32 (76.19%) Windows
2 16 (38.10%) Windows XP
3 11 (26.19%) Windows 7
4 4 (9.52%) Android
5 3 (7.14%) Windows Server 2008
5 3 (7.14%) Linux
5 3 (7.14%) Apple iOS
5 3 (7.14%) Windows Server 2012
5 3 (7.14%) Windows Phone
6 1 (2.38%) Windows 8
Processes & Methodologies
1 26 (61.90%) ITIL
2 9 (21.43%) Service Delivery
3 4 (9.52%) Time Management
4 3 (7.14%) Line Management
4 3 (7.14%) Agile Software Development
4 3 (7.14%) Asset Management
5 1 (2.38%) Document Management
Qualifications
1 2 (4.76%) Degree
2 1 (2.38%) Microsoft Certification
2 1 (2.38%) ITIL Certification
Quality Assurance & Compliance
1 7 (16.67%) SLA
System Software
1 24 (57.14%) Active Directory
2 3 (7.14%) VMware Infrastructure
2 3 (7.14%) Hyper-V
Systems Management
1 3 (7.14%) SCCM
2 1 (2.38%) DameWare
Vendors
1 24 (57.14%) Microsoft
2 6 (14.29%) Citrix
3 3 (7.14%) Apple
3 3 (7.14%) VMware
3 3 (7.14%) Red Gate
3 3 (7.14%) HP
3 3 (7.14%) Dell