The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 102 119 136
Rank change year-on-year
+17 +17
Permanent jobs requiring a Service Desk Analyst 27 10 15
As % of all permanent IT jobs located in Cambridgeshire 1.18% 0.48% 0.57%
As % of the Job Titles category 1.24% 0.50% 0.61%
Number of salaries quoted 20 8 15
Average salary £25,500 £20,500 £22,000
Average salary % change year-on-year
+24.39% -6.81%
90% offered a salary of more than £21,991 £19,000 £18,700
10% offered a salary of more than £30,000 £25,500 £26,400
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2186 1991 2478
As % of all permanent IT jobs located in Cambridgeshire 95.25% 96.32% 94.72%
Number of salaries quoted 1769 1656 2155
Average salary £42,000 £40,000 £37,500
Average salary % change year-on-year
+5.00% +6.66%
90% offered a salary of more than £25,000 £27,500 £25,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cambridgeshire

Service Desk Analyst
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cambridgeshire region.

Service Desk Analyst Salary Trend in Cambridgeshire

Service Desk Analyst
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +8 15 £25,500 +15.90%
Peterborough +12 11 £22,205 +16.86%
Huntingdon - 1 £23,500 -
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 30 January 2015, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 53 (85.48%) ITIL
2 47 (75.81%) Windows
3 42 (67.74%) Microsoft
4 31 (50.00%) MS Excel
4 31 (50.00%) Windows XP
5 29 (46.77%) Active Directory
6 22 (35.48%) MS Office
7 18 (29.03%) SLA
8 16 (25.81%) Windows 7
9 15 (24.19%) Service Delivery
10 8 (12.90%) Time Management
11 6 (9.68%) ITIL Certification
12 5 (8.06%) Microsoft Certification
13 4 (6.45%) Android
13 4 (6.45%) Analytical Skills
13 4 (6.45%) MS Exchange
14 3 (4.84%) Apple
14 3 (4.84%) Internet
14 3 (4.84%) Change Management
14 3 (4.84%) Wi-Fi
14 3 (4.84%) LAN
14 3 (4.84%) WAN
14 3 (4.84%) Linux
14 3 (4.84%) HP
14 3 (4.84%) Dell
14 3 (4.84%) Open Source
14 3 (4.84%) SaaS
14 3 (4.84%) PaaS
14 3 (4.84%) Apple iOS
14 3 (4.84%) Red Gate

Service Desk Analyst
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 30 January 2015, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.45%) MS Exchange
2 1 (1.61%) Blackberry Enterprise Server
Applications
1 31 (50.00%) MS Excel
2 22 (35.48%) MS Office
Business Applications
1 1 (1.61%) Remedy ITSM
Cloud Services
1 3 (4.84%) SaaS
1 3 (4.84%) PaaS
1 3 (4.84%) IaaS
Communications & Networking
1 3 (4.84%) Internet
1 3 (4.84%) Wi-Fi
1 3 (4.84%) LAN
1 3 (4.84%) WAN
2 1 (1.61%) VPN
Miscellaneous
1 4 (6.45%) Analytical Skills
2 3 (4.84%) Open Source
3 1 (1.61%) Management Information System
3 1 (1.61%) Blackberry
3 1 (1.61%) iPad
3 1 (1.61%) PDA
3 1 (1.61%) iPhone
Operating Systems
1 47 (75.81%) Windows
2 31 (50.00%) Windows XP
3 16 (25.81%) Windows 7
4 4 (6.45%) Android
5 3 (4.84%) Linux
5 3 (4.84%) Apple iOS
5 3 (4.84%) Windows Server 2012
5 3 (4.84%) Windows Phone
5 3 (4.84%) Windows Server 2008
Processes & Methodologies
1 53 (85.48%) ITIL
2 15 (24.19%) Service Delivery
3 8 (12.90%) Time Management
4 3 (4.84%) Change Management
4 3 (4.84%) Line Management
4 3 (4.84%) Agile Software Development
4 3 (4.84%) Asset Management
5 1 (1.61%) Service Management
5 1 (1.61%) Stakeholder Management
5 1 (1.61%) ITSM
5 1 (1.61%) Product Management
Programming Languages
1 1 (1.61%) SQL
Qualifications
1 6 (9.68%) ITIL Certification
2 5 (8.06%) Microsoft Certification
Quality Assurance & Compliance
1 18 (29.03%) SLA
System Software
1 29 (46.77%) Active Directory
2 3 (4.84%) VMware Infrastructure
2 3 (4.84%) Hyper-V
Systems Management
1 3 (4.84%) SCCM
2 1 (1.61%) DameWare
Vendors
1 42 (67.74%) Microsoft
2 3 (4.84%) Apple
2 3 (4.84%) HP
2 3 (4.84%) Dell
2 3 (4.84%) Red Gate
2 3 (4.84%) VMware
3 1 (1.61%) Remedy
3 1 (1.61%) Citrix
3 1 (1.61%) BMC
3 1 (1.61%) Oracle