The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cambridgeshire region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 120 136 141
Rank change year-on-year
+16 +5
Permanent jobs requiring a Service Desk Analyst 23 16 6
As % of all permanent IT jobs located in Cambridgeshire 0.883% 0.549% 0.203%
As % of the Job Titles category 0.926% 0.571% 0.213%
Number of salaries quoted 19 16 6
Average salary £22,000 £20,500 £17,000
Average salary % change year-on-year
+7.31% +20.58%
90% offered a salary of more than £18,000 £18,500 £16,750
10% offered a salary of more than £25,000 £25,375 £18,250
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2483 2801 2815
As % of all permanent IT jobs located in Cambridgeshire 95.28% 96.06% 95.39%
Number of salaries quoted 2219 2367 2507
Average salary £38,500 £39,000 £35,000
Average salary % change year-on-year
-1.28% +11.42%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £55,000 £48,900 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
East of England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Cambridgeshire Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cambridgeshire region.

Cambridgeshire Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Peterborough -6 11 £19,875 -3.04%
Cambridge +14 7 £24,500 -1.01%
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 27 (64.29%) Microsoft
2 23 (54.76%) ITIL
3 18 (42.86%) Windows
4 15 (35.71%) SLA
5 14 (33.33%) MS Office
5 14 (33.33%) Incident Management
6 12 (28.57%) MS Excel
6 12 (28.57%) Active Directory
7 8 (19.05%) ITIL Certification
8 6 (14.29%) MS Visio
8 6 (14.29%) MS Project
8 6 (14.29%) Service Management
8 6 (14.29%) Service Delivery
8 6 (14.29%) Degree
9 5 (11.90%) SQL
9 5 (11.90%) Citrix
10 4 (9.524%) Windows XP
10 4 (9.524%) Microsoft Certification
10 4 (9.524%) Apple
10 4 (9.524%) .NET
10 4 (9.524%) Release Management
10 4 (9.524%) Marketing
11 3 (7.143%) Windows Server 2008
11 3 (7.143%) ISO 9001
11 3 (7.143%) NetApp
12 2 (4.762%) Windows Server 2003
12 2 (4.762%) TCP/IP
12 2 (4.762%) MS Exchange
12 2 (4.762%) Linux
12 2 (4.762%) MCP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (9.524%) .NET
Application Platforms
1 2 (4.762%) MS Exchange
2 1 (2.381%) Exchange Server 2007
2 1 (2.381%) Exchange Server 2010
2 1 (2.381%) Lotus Notes
2 1 (2.381%) SharePoint
2 1 (2.381%) Blackberry Enterprise Server
Applications
1 14 (33.33%) MS Office
2 12 (28.57%) MS Excel
3 6 (14.29%) MS Visio
3 6 (14.29%) MS Project
4 1 (2.381%) MS PowerPoint
Communications & Networking
1 2 (4.762%) TCP/IP
2 1 (2.381%) Internet
Database & Business Intelligence
1 1 (2.381%) SQL Server
General
1 4 (9.524%) Marketing
2 1 (2.381%) Retail
Operating Systems
1 18 (42.86%) Windows
2 4 (9.524%) Windows XP
3 3 (7.143%) Windows Server 2008
4 2 (4.762%) Windows Server 2003
4 2 (4.762%) Linux
4 2 (4.762%) Windows Vista
5 1 (2.381%) Windows 7
5 1 (2.381%) Mac OS
Processes & Methodologies
1 23 (54.76%) ITIL
2 14 (33.33%) Incident Management
3 6 (14.29%) Service Management
3 6 (14.29%) Service Delivery
4 4 (9.524%) Release Management
5 1 (2.381%) Root Cause Analysis
Programming Languages
1 5 (11.90%) SQL
Qualifications
1 8 (19.05%) ITIL Certification
2 6 (14.29%) Degree
3 4 (9.524%) Microsoft Certification
4 2 (4.762%) MCP
5 1 (2.381%) Cisco Certification
5 1 (2.381%) CCNA
Quality Assurance & Compliance
1 15 (35.71%) SLA
2 3 (7.143%) ISO 9001
System Software
1 12 (28.57%) Active Directory
2 2 (4.762%) XenApp
3 1 (2.381%) VMware Infrastructure
3 1 (2.381%) XenDesktop
3 1 (2.381%) Terminal Server
Systems Management
1 1 (2.381%) Backup Exec
1 1 (2.381%) ServiceCenter
1 1 (2.381%) SCCM
Vendors
1 27 (64.29%) Microsoft
2 5 (11.90%) Citrix
3 4 (9.524%) Apple
4 3 (7.143%) NetApp
5 1 (2.381%) VMware
5 1 (2.381%) Cisco
5 1 (2.381%) Symantec
5 1 (2.381%) McAfee
5 1 (2.381%) Lotus
5 1 (2.381%) HP
5 1 (2.381%) Adobe
Cambridge, Cambridgeshire
We are keen to hear from any applicants who have proven experience of providing 1 st /2 nd line technical support in a large windows 7/XP environment...
Cambridge Assessment
Salary: From £23,700 to £26,700 per annum
Posted: 7 May 2013