The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 106 128 140
Rank change year-on-year
+22 +12
Permanent jobs requiring a Service Desk Analyst 34 7 16
As % of all permanent IT jobs located in Cambridgeshire 1.36% 0.32% 0.53%
As % of the Job Titles category 1.42% 0.33% 0.55%
Number of salaries quoted 16 7 16
Average salary £25,500 £24,500 £18,250
Average salary % change year-on-year
+4.08% +34.24%
90% offered a salary of more than £19,705 £23,400 £17,000
10% offered a salary of more than £30,000 £24,500 £19,000
UK excluding London average salary £21,250 £20,500 £21,250
% change year-on-year
+3.65% -3.52%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cambridgeshire
Permanent IT job ads with a match in the
Job Titles category
2390 2117 2921
As % of all permanent IT jobs located in Cambridgeshire 95.41% 96.05% 96.09%
Number of salaries quoted 1859 1797 2536
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,000 £26,500
10% offered a salary of more than £56,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cambridgeshire

Service Desk Analyst
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cambridgeshire region.

Service Desk Analyst Salary Trend in Cambridgeshire

Service Desk Analyst
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Cambridgeshire region over the 3 months to 20 October 2014.

Service Desk Analyst Salary Histogram in Cambridgeshire

Service Desk Analyst
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough +12 16 £19,705 -19.57% 3
Cambridge - 15 £25,500 - 3
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 20 October 2014, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 42 (87.50%) ITIL
2 32 (66.67%) Windows
3 29 (60.42%) Microsoft
4 25 (52.08%) MS Excel
5 19 (39.58%) Active Directory
6 18 (37.50%) Windows XP
6 18 (37.50%) MS Office
7 13 (27.08%) SLA
8 11 (22.92%) Windows 7
9 10 (20.83%) Analytical Skills
9 10 (20.83%) Windows Server 2008
9 10 (20.83%) MS Exchange
10 7 (14.58%) LAN
10 7 (14.58%) WAN
10 7 (14.58%) HP
10 7 (14.58%) Dell
10 7 (14.58%) Linux
10 7 (14.58%) Service Delivery
10 7 (14.58%) Microsoft Certification
10 7 (14.58%) ITIL Certification
10 7 (14.58%) Apple
10 7 (14.58%) Hyper-V
10 7 (14.58%) VMware Infrastructure
10 7 (14.58%) Android
10 7 (14.58%) Open Source
10 7 (14.58%) SaaS
10 7 (14.58%) PaaS
10 7 (14.58%) Apple iOS
10 7 (14.58%) Red Gate
10 7 (14.58%) Windows Server 2012

Service Desk Analyst
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 20 October 2014, IT jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (20.83%) MS Exchange
2 3 (6.25%) Exchange Server 2003
2 3 (6.25%) Exchange Server 2007
Applications
1 25 (52.08%) MS Excel
2 18 (37.50%) MS Office
Business Applications
1 1 (2.08%) Remedy ITSM
Cloud Services
1 7 (14.58%) SaaS
1 7 (14.58%) PaaS
1 7 (14.58%) IaaS
Communications & Networking
1 7 (14.58%) LAN
1 7 (14.58%) WAN
2 3 (6.25%) TCP/IP
3 1 (2.08%) Internet
Miscellaneous
1 10 (20.83%) Analytical Skills
2 7 (14.58%) Open Source
3 1 (2.08%) Management Information System
Operating Systems
1 32 (66.67%) Windows
2 18 (37.50%) Windows XP
3 11 (22.92%) Windows 7
4 10 (20.83%) Windows Server 2008
5 7 (14.58%) Android
5 7 (14.58%) Apple iOS
5 7 (14.58%) Linux
5 7 (14.58%) Windows Server 2012
5 7 (14.58%) Windows Phone
6 3 (6.25%) Windows Server 2003
6 3 (6.25%) Windows Vista
7 1 (2.08%) Windows 8
Processes & Methodologies
1 42 (87.50%) ITIL
2 7 (14.58%) Agile Software Development
2 7 (14.58%) Asset Management
2 7 (14.58%) Service Delivery
2 7 (14.58%) Line Management
3 4 (8.33%) Time Management
4 3 (6.25%) Change Management
4 3 (6.25%) Service Management
5 2 (4.17%) Incident Management
5 2 (4.17%) Continuous Improvement
6 1 (2.08%) Product Management
6 1 (2.08%) ITSM
6 1 (2.08%) Stakeholder Management
Programming Languages
1 1 (2.08%) SQL
Qualifications
1 7 (14.58%) Microsoft Certification
1 7 (14.58%) ITIL Certification
2 3 (6.25%) MCITP
2 3 (6.25%) SC Cleared
2 3 (6.25%) Security Cleared
2 3 (6.25%) MCP
2 3 (6.25%) MCSE
2 3 (6.25%) MCSA
Quality Assurance & Compliance
1 13 (27.08%) SLA
System Software
1 19 (39.58%) Active Directory
2 7 (14.58%) VMware Infrastructure
2 7 (14.58%) Hyper-V
Systems Management
1 7 (14.58%) SCCM
Vendors
1 29 (60.42%) Microsoft
2 7 (14.58%) HP
2 7 (14.58%) Dell
2 7 (14.58%) Apple
2 7 (14.58%) VMware
2 7 (14.58%) Red Gate
3 1 (2.08%) Remedy
3 1 (2.08%) Citrix
3 1 (2.08%) BMC
3 1 (2.08%) Oracle
Peterborough, Cambridgeshire
Yorkshire Building Society
Posted: Yesterday
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 5 days ago
Cambridge, Cambridgeshire
Red Gate Software
Salary: From £26,000 to £34,000 per annum
Posted: 5 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 14 days ago