The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 117 111 121
Rank change year-on-year
-6 +10
Permanent jobs requiring a 1st Line Support 20 27 6
As % of all permanent IT jobs located in Reading 0.79% 1.16% 0.29%
As % of the Job Titles category 0.87% 1.23% 0.31%
Number of salaries quoted 20 27 5
Average salary £21,000 £19,000 £20,000
Average salary % change year-on-year
+10.52% -5.00%
90% offered a salary of more than £20,800 £16,500 £18,700
10% offered a salary of more than £22,000 £22,000 £21,500
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2305 2189 1933
As % of all permanent IT jobs located in Reading 91.61% 94.11% 92.93%
Number of salaries quoted 1635 1741 1631
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £72,500 £62,500 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Reading

1st Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Reading region.

1st Line Support Salary Trend in Reading

1st Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 22 August 2014, IT jobs across the Reading region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 29 (78.38%) Windows
2 23 (62.16%) Linux
3 16 (43.24%) TCP/IP
4 12 (32.43%) Windows 7
5 11 (29.73%) Red Hat Enterprise Linux
5 11 (29.73%) Red Hat
6 10 (27.03%) Microsoft
6 10 (27.03%) SUSE
6 10 (27.03%) Debian
6 10 (27.03%) VMware
6 10 (27.03%) Ubuntu
6 10 (27.03%) CentOS
7 9 (24.32%) Active Directory
7 9 (24.32%) MS Office
8 7 (18.92%) HP
8 7 (18.92%) SLA
8 7 (18.92%) ITIL
8 7 (18.92%) A+ Certification
9 6 (16.22%) MS Excel
10 5 (13.51%) VMware Infrastructure
11 4 (10.81%) Windows XP
11 4 (10.81%) MS Exchange
12 3 (8.11%) Windows Server 2003
12 3 (8.11%) Computer Science
12 3 (8.11%) Problem Management
12 3 (8.11%) DameWare
12 3 (8.11%) Windows Server 2008
12 3 (8.11%) Windows 8
13 2 (5.41%) Windows Server 2012
13 2 (5.41%) iPhone

1st Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 22 August 2014, IT jobs across the Reading region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.81%) MS Exchange
Applications
1 9 (24.32%) MS Office
2 6 (16.22%) MS Excel
Communications & Networking
1 16 (43.24%) TCP/IP
2 1 (2.70%) SMTP
2 1 (2.70%) HTTP
2 1 (2.70%) DNS
2 1 (2.70%) SSL
Database & Business Intelligence
1 1 (2.70%) SQL Server
General
1 2 (5.41%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.70%) .NET
Miscellaneous
1 3 (8.11%) Computer Science
2 2 (5.41%) iPhone
2 2 (5.41%) Smartphone
2 2 (5.41%) Blackberry
3 1 (2.70%) Management Information System
Operating Systems
1 29 (78.38%) Windows
2 23 (62.16%) Linux
3 12 (32.43%) Windows 7
4 11 (29.73%) Red Hat Enterprise Linux
5 10 (27.03%) SUSE
5 10 (27.03%) Debian
5 10 (27.03%) Ubuntu
5 10 (27.03%) CentOS
6 4 (10.81%) Windows XP
7 3 (8.11%) Windows Server 2003
7 3 (8.11%) Windows Server 2008
7 3 (8.11%) Windows 8
8 2 (5.41%) Windows Server 2012
9 1 (2.70%) Windows 2000
Processes & Methodologies
1 7 (18.92%) ITIL
2 3 (8.11%) Problem Management
3 2 (5.41%) Time Management
4 1 (2.70%) CRM
4 1 (2.70%) Data Entry
Programming Languages
1 1 (2.70%) C#
1 1 (2.70%) C++
1 1 (2.70%) Java
1 1 (2.70%) VB
Qualifications
1 7 (18.92%) A+ Certification
2 2 (5.41%) Security+ Certification
2 2 (5.41%) Network+ Certification
2 2 (5.41%) MCSA
2 2 (5.41%) Microsoft Certification
2 2 (5.41%) MCP
3 1 (2.70%) Degree
3 1 (2.70%) SC Cleared
3 1 (2.70%) DV Cleared
3 1 (2.70%) Security Cleared
Quality Assurance & Compliance
1 7 (18.92%) SLA
System Software
1 9 (24.32%) Active Directory
2 5 (13.51%) VMware Infrastructure
Systems Management
1 3 (8.11%) DameWare
Vendors
1 11 (29.73%) Red Hat
2 10 (27.03%) Microsoft
2 10 (27.03%) VMware
3 7 (18.92%) HP
4 2 (5.41%) Citrix