The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 199 199 198
Rank change year-on-year
0 -1
Permanent jobs requiring a 1st Line Support 31 23 24
As % of all permanent IT jobs located in Berkshire 0.57% 0.43% 0.46%
As % of the Job Titles category 0.61% 0.46% 0.49%
Number of salaries quoted 31 22 19
Average salary £21,000 £22,000 £20,207
Average salary % change year-on-year
-4.54% +8.87%
90% offered a salary of more than £19,000 £20,000 £18,450
10% offered a salary of more than £22,500 £23,950 £24,500
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5114 5044 4871
As % of all permanent IT jobs located in Berkshire 94.20% 93.63% 93.53%
Number of salaries quoted 3777 3733 4043
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £28,500
10% offered a salary of more than £67,500 £61,400 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Berkshire

1st Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Berkshire region.

1st Line Support Salary Trend in Berkshire

1st Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Berkshire region over the 3 months to 28 January 2015.

1st Line Support Salary Histogram in Berkshire

1st Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +5 23 £21,000 -4.54% 3
Slough -2 4 £20,250 -3.57% 1
Maidenhead +6 2 £32,000 +6.66%
Wokingham - 1 £18,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 28 January 2015, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 36 (52.17%) Windows
2 25 (36.23%) TCP/IP
3 22 (31.88%) Windows 7
4 21 (30.43%) Linux
5 20 (28.99%) Microsoft
6 19 (27.54%) ITIL
7 16 (23.19%) MS Excel
8 13 (18.84%) Red Hat
8 13 (18.84%) Active Directory
8 13 (18.84%) SUSE
8 13 (18.84%) Debian
8 13 (18.84%) CentOS
8 13 (18.84%) Red Hat Enterprise Linux
8 13 (18.84%) Ubuntu
9 11 (15.94%) VMware
9 11 (15.94%) MS Office
10 10 (14.49%) SQL
10 10 (14.49%) VMware Infrastructure
11 9 (13.04%) Incident Management
11 9 (13.04%) Service Management
12 8 (11.59%) CRM
13 7 (10.14%) Agresso
13 7 (10.14%) ITSM
13 7 (10.14%) Finance
14 6 (8.70%) Telecoms
14 6 (8.70%) HP
14 6 (8.70%) Security Cleared
15 5 (7.25%) Office 365
15 5 (7.25%) Microsoft Certification
16 4 (5.80%) SLA

1st Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 28 January 2015, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.45%) IIS
1 1 (1.45%) MS Exchange
Applications
1 16 (23.19%) MS Excel
2 11 (15.94%) MS Office
Business Applications
1 7 (10.14%) Agresso
Cloud Services
1 5 (7.25%) Office 365
2 1 (1.45%) Cloud Computing
Communications & Networking
1 25 (36.23%) TCP/IP
2 3 (4.35%) DNS
2 3 (4.35%) ISDN
3 1 (1.45%) FTP
3 1 (1.45%) HTTP
3 1 (1.45%) HTTPS
Database & Business Intelligence
1 3 (4.35%) SQL Server
2 1 (1.45%) Oracle Database
General
1 7 (10.14%) Finance
2 6 (8.70%) Telecoms
3 3 (4.35%) Multimedia
4 2 (2.90%) French Language
5 1 (1.45%) German Language
Miscellaneous
1 3 (4.35%) Video Conferencing
1 3 (4.35%) iPad
1 3 (4.35%) Analytical Skills
2 2 (2.90%) User Experience
2 2 (2.90%) Management Information System
3 1 (1.45%) Handset
3 1 (1.45%) Smartphone
3 1 (1.45%) Mathematics
3 1 (1.45%) iPhone
3 1 (1.45%) Social Media
3 1 (1.45%) Blackberry
Operating Systems
1 36 (52.17%) Windows
2 22 (31.88%) Windows 7
3 21 (30.43%) Linux
4 13 (18.84%) SUSE
4 13 (18.84%) Debian
4 13 (18.84%) Ubuntu
4 13 (18.84%) CentOS
4 13 (18.84%) Red Hat Enterprise Linux
5 3 (4.35%) Windows 2000
5 3 (4.35%) Windows XP
6 1 (1.45%) UNIX
Processes & Methodologies
1 19 (27.54%) ITIL
2 9 (13.04%) Service Management
2 9 (13.04%) Incident Management
3 8 (11.59%) CRM
4 7 (10.14%) ITSM
5 3 (4.35%) Service Delivery
6 1 (1.45%) Time Management
6 1 (1.45%) Functional Testing
6 1 (1.45%) Software Asset Management
6 1 (1.45%) Asset Management
Programming Languages
1 10 (14.49%) SQL
Qualifications
1 6 (8.70%) Security Cleared
2 5 (7.25%) Microsoft Certification
3 4 (5.80%) MCP
3 4 (5.80%) MCSE
3 4 (5.80%) Degree
4 3 (4.35%) A+ Certification
4 3 (4.35%) DV Cleared
5 1 (1.45%) Security+ Certification
5 1 (1.45%) Network+ Certification
5 1 (1.45%) SC Cleared
5 1 (1.45%) MCSA
Quality Assurance & Compliance
1 4 (5.80%) SLA
2 3 (4.35%) ISO/IEC 27001
3 1 (1.45%) QA
System Software
1 13 (18.84%) Active Directory
2 10 (14.49%) VMware Infrastructure
Vendors
1 20 (28.99%) Microsoft
2 13 (18.84%) Red Hat
3 11 (15.94%) VMware
4 6 (8.70%) HP
5 1 (1.45%) Citrix
5 1 (1.45%) Adobe
5 1 (1.45%) Oracle
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum + ben+training
Posted: 5 days ago
Slough, Berkshire
Opus Recruitment Solutions Ltd
Salary: £18000 - £22500 per annum
Posted: 6 days ago
Reading, Berkshire
Charlotte James Associates
Salary: £22700 per annum
Posted: 6 days ago
Reading
Nigel Frank International Limited - Newcastle
Salary: £30000 - £35000 per annum + Benefits
Posted: 8 days ago