The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 208 202 208
Rank change year-on-year
-6 +6
Permanent jobs requiring a 1st Line Support 17 31 18
As % of all permanent IT jobs located in Berkshire 0.30% 0.54% 0.33%
As % of the Job Titles category 0.31% 0.57% 0.36%
Number of salaries quoted 13 29 12
Average salary £21,500 £21,500 £19,250
Average salary % change year-on-year
- +11.68%
90% offered a salary of more than £19,250 £20,000 £18,000
10% offered a salary of more than £22,500 £22,700 £23,750
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5412 5407 5057
As % of all permanent IT jobs located in Berkshire 94.06% 93.50% 93.94%
Number of salaries quoted 3817 3971 4211
Average salary £45,500 £45,000 £45,000
Average salary % change year-on-year
+1.11% -
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £67,350 £62,500 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Berkshire

1st Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Berkshire region.

1st Line Support Salary Trend in Berkshire

1st Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +5 15 £21,500 -2.27% 3
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 24 December 2014, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 39 (60.00%) Windows
2 27 (41.54%) TCP/IP
3 23 (35.38%) MS Excel
3 23 (35.38%) Microsoft
3 23 (35.38%) Windows 7
4 20 (30.77%) ITIL
4 20 (30.77%) Active Directory
5 18 (27.69%) Linux
6 17 (26.15%) VMware
7 16 (24.62%) VMware Infrastructure
8 13 (20.00%) MS Office
9 10 (15.38%) Red Hat
9 10 (15.38%) Red Hat Enterprise Linux
10 9 (13.85%) SLA
10 9 (13.85%) SUSE
10 9 (13.85%) Debian
10 9 (13.85%) Ubuntu
10 9 (13.85%) CentOS
11 8 (12.31%) SQL
11 8 (12.31%) HP
12 6 (9.23%) Microsoft Certification
12 6 (9.23%) Finance
12 6 (9.23%) Security Cleared
13 4 (6.15%) SQL Server
13 4 (6.15%) MCP
13 4 (6.15%) MCSE
13 4 (6.15%) CRM
13 4 (6.15%) Windows XP
13 4 (6.15%) A+ Certification
13 4 (6.15%) Telecoms

1st Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 24 December 2014, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.54%) IIS
1 1 (1.54%) IBM Notes
Applications
1 23 (35.38%) MS Excel
2 13 (20.00%) MS Office
3 1 (1.54%) MS PowerPoint
Business Applications
1 3 (4.62%) Agresso
Cloud Services
1 1 (1.54%) Cloud Computing
1 1 (1.54%) Office 365
Communications & Networking
1 27 (41.54%) TCP/IP
2 3 (4.62%) ISDN
3 2 (3.08%) HTTP
3 2 (3.08%) DNS
4 1 (1.54%) HTTPS
4 1 (1.54%) SSL
4 1 (1.54%) SMTP
4 1 (1.54%) FTP
Database & Business Intelligence
1 4 (6.15%) SQL Server
2 1 (1.54%) Oracle Database
General
1 6 (9.23%) Finance
2 4 (6.15%) Telecoms
3 3 (4.62%) Multimedia
4 1 (1.54%) German Language
Miscellaneous
1 3 (4.62%) Video Conferencing
2 2 (3.08%) iPhone
2 2 (3.08%) iPad
2 2 (3.08%) Blackberry
2 2 (3.08%) Management Information System
2 2 (3.08%) Smartphone
2 2 (3.08%) Computer Science
3 1 (1.54%) Mathematics
3 1 (1.54%) Handset
3 1 (1.54%) Analytical Skills
3 1 (1.54%) Social Media
Operating Systems
1 39 (60.00%) Windows
2 23 (35.38%) Windows 7
3 18 (27.69%) Linux
4 10 (15.38%) Red Hat Enterprise Linux
5 9 (13.85%) CentOS
5 9 (13.85%) SUSE
5 9 (13.85%) Debian
5 9 (13.85%) Ubuntu
6 4 (6.15%) Windows XP
7 3 (4.62%) Windows 2000
8 1 (1.54%) Windows Server 2003
8 1 (1.54%) Windows Server 2008
8 1 (1.54%) UNIX
8 1 (1.54%) Windows 8
Processes & Methodologies
1 20 (30.77%) ITIL
2 4 (6.15%) CRM
3 3 (4.62%) Service Management
3 3 (4.62%) Service Delivery
3 3 (4.62%) ITSM
3 3 (4.62%) Incident Management
4 1 (1.54%) Problem Management
4 1 (1.54%) Time Management
4 1 (1.54%) Functional Testing
4 1 (1.54%) Software Asset Management
4 1 (1.54%) Asset Management
Programming Languages
1 8 (12.31%) SQL
Qualifications
1 6 (9.23%) Microsoft Certification
1 6 (9.23%) Security Cleared
2 4 (6.15%) MCP
2 4 (6.15%) MCSE
2 4 (6.15%) A+ Certification
3 3 (4.62%) DV Cleared
4 2 (3.08%) MCSA
4 2 (3.08%) Security+ Certification
5 1 (1.54%) Network+ Certification
5 1 (1.54%) SC Cleared
Quality Assurance & Compliance
1 9 (13.85%) SLA
2 3 (4.62%) ISO/IEC 27001
3 1 (1.54%) QA
System Software
1 20 (30.77%) Active Directory
2 16 (24.62%) VMware Infrastructure
Systems Management
1 1 (1.54%) DameWare
Vendors
1 23 (35.38%) Microsoft
2 17 (26.15%) VMware
3 10 (15.38%) Red Hat
4 8 (12.31%) HP
5 2 (3.08%) Citrix
6 1 (1.54%) Lotus
6 1 (1.54%) Apple
6 1 (1.54%) Oracle
Reading, Berkshire
Austin Fraser
Salary: £20000 - £25000 per annum + benefits
Posted: 5 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum + ben+training
Posted: 5 days ago
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Salary: £20k - 22.5k per year + Great benefits
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Salary: £30000 - £35000 per annum + Benefits
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