The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 173 181 190
Rank change year-on-year
+8 +9
Permanent jobs requiring a 1st Line Support 45 32 35
As % of all permanent IT jobs located in Berkshire 0.89% 0.58% 0.65%
As % of the Job Titles category 0.95% 0.63% 0.70%
Number of salaries quoted 45 32 34
Average salary £22,500 £22,000 £19,000
Average salary % change year-on-year
+2.27% +15.78%
90% offered a salary of more than £18,500 £20,550 £16,950
10% offered a salary of more than £27,500 £24,000 £22,000
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4733 5108 5030
As % of all permanent IT jobs located in Berkshire 93.50% 93.18% 93.70%
Number of salaries quoted 3583 3687 4026
Average salary £47,500 £45,000 £42,500
Average salary % change year-on-year
+5.55% +5.88%
90% offered a salary of more than £27,500 £27,000 £25,000
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Berkshire

1st Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Berkshire region.

1st Line Support Salary Trend in Berkshire

1st Line Support
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Berkshire region over the 3 months to 3 July 2015.

1st Line Support Salary Histogram in Berkshire

1st Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +1 25 £23,341 +6.09%
Bracknell +18 7 £20,500 -
Newbury +1 3 £21,500 -10.41%
Thatcham - 2 £18,500 -
Slough -10 1 £27,500 +22.22% 2
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 3 July 2015, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 55 (56.70%) Windows
2 38 (39.18%) Microsoft
3 33 (34.02%) MS Excel
4 27 (27.84%) ITIL
5 26 (26.80%) TCP/IP
6 25 (25.77%) MS Office
6 25 (25.77%) Linux
6 25 (25.77%) Windows 7
7 21 (21.65%) Active Directory
8 19 (19.59%) SLA
9 14 (14.43%) Red Hat
9 14 (14.43%) Degree
10 12 (12.37%) VMware
11 11 (11.34%) Ubuntu
11 11 (11.34%) CentOS
12 10 (10.31%) DNS
13 9 (9.28%) Incident Management
13 9 (9.28%) VMware Infrastructure
14 8 (8.25%) Security Cleared
14 8 (8.25%) Microsoft Certification
14 8 (8.25%) VPN
15 7 (7.22%) SSL
15 7 (7.22%) HP
15 7 (7.22%) Migration
15 7 (7.22%) CMS
15 7 (7.22%) WordPress
15 7 (7.22%) Drupal
15 7 (7.22%) Alfresco
15 7 (7.22%) Plesk
15 7 (7.22%) Red Hat Enterprise Linux

1st Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 3 July 2015, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (7.22%) CMS
1 7 (7.22%) Drupal
1 7 (7.22%) Alfresco
1 7 (7.22%) WordPress
2 3 (3.09%) MS Exchange
3 1 (1.03%) Apache
Applications
1 33 (34.02%) MS Excel
2 25 (25.77%) MS Office
3 1 (1.03%) MS PowerPoint
Business Applications
1 3 (3.09%) Agresso
Cloud Services
1 4 (4.12%) Office 365
Communications & Networking
1 26 (26.80%) TCP/IP
2 10 (10.31%) DNS
3 8 (8.25%) VPN
4 7 (7.22%) SSL
5 6 (6.19%) FTP
6 3 (3.09%) LAN
6 3 (3.09%) WAN
7 2 (2.06%) Internet
8 1 (1.03%) Firewall
8 1 (1.03%) Ethernet
Database & Business Intelligence
1 5 (5.15%) SQL Server
Development Applications
1 5 (5.15%) HP UFT
General
1 4 (4.12%) Finance
2 3 (3.09%) Telecoms
3 1 (1.03%) Games
3 1 (1.03%) French Language
3 1 (1.03%) Norwegian Language
3 1 (1.03%) Swedish Language
Libraries, Frameworks & Software Standards
1 5 (5.15%) Application Packaging
Miscellaneous
1 7 (7.22%) Data Centre
2 6 (6.19%) Analytical Skills
2 6 (6.19%) NHS
3 4 (4.12%) Management Information System
4 3 (3.09%) User Experience
5 1 (1.03%) e-Health
5 1 (1.03%) PDA
5 1 (1.03%) Mathematics
5 1 (1.03%) iPad
Operating Systems
1 55 (56.70%) Windows
2 25 (25.77%) Linux
2 25 (25.77%) Windows 7
3 11 (11.34%) CentOS
3 11 (11.34%) Ubuntu
4 7 (7.22%) Red Hat Enterprise Linux
5 6 (6.19%) Windows XP
6 5 (5.15%) Windows 2000
7 4 (4.12%) SUSE
7 4 (4.12%) Debian
8 3 (3.09%) Windows 8
8 3 (3.09%) Windows Server 2012
9 2 (2.06%) Windows Server 2003
10 1 (1.03%) Android
10 1 (1.03%) Windows Server 2008
10 1 (1.03%) Apple iOS
Processes & Methodologies
1 27 (27.84%) ITIL
2 9 (9.28%) Incident Management
3 7 (7.22%) Migration
4 6 (6.19%) Service Management
5 5 (5.15%) Service Delivery
5 5 (5.15%) Test Scripting
6 4 (4.12%) Time Management
6 4 (4.12%) CRM
7 3 (3.09%) ITSM
7 3 (3.09%) People Management
8 2 (2.06%) DevOps
9 1 (1.03%) Line Management
9 1 (1.03%) Asset Management
9 1 (1.03%) Network Management
Programming Languages
1 5 (5.15%) VB
2 4 (4.12%) SQL
3 1 (1.03%) Python
Qualifications
1 14 (14.43%) Degree
2 8 (8.25%) Security Cleared
2 8 (8.25%) Microsoft Certification
3 6 (6.19%) MCSE
4 5 (5.15%) DV Cleared
5 4 (4.12%) MCSA
5 4 (4.12%) CCNA
5 4 (4.12%) Cisco Certification
5 4 (4.12%) MCP
6 3 (3.09%) SC Cleared
7 2 (2.06%) HND
7 2 (2.06%) A+ Certification
8 1 (1.03%) MCTS
Quality Assurance & Compliance
1 19 (19.59%) SLA
2 5 (5.15%) QA
System Software
1 21 (21.65%) Active Directory
2 9 (9.28%) VMware Infrastructure
Systems Management
1 7 (7.22%) Plesk
1 7 (7.22%) cPanel
2 1 (1.03%) SCCM
Vendors
1 38 (39.18%) Microsoft
2 14 (14.43%) Red Hat
3 12 (12.37%) VMware
4 7 (7.22%) HP
5 4 (4.12%) Cisco
6 3 (3.09%) CA
7 1 (1.03%) Adobe
7 1 (1.03%) SolarWinds