Berkshire 1st Line Support Jobs

The table below looks at the demand for the 1st Line Support role in IT jobs within the Berkshire region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 4 December 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Abingdon Aldershot Ascot Atherstone Aylesbury Barnet Basildon Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Bexhill-On-Sea Billericay Birmingham Blackburn Bolton Bradford Braintree Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Cambridge Cambridgeshire Canary Wharf Cardiff Cheshire Chessington Chester Chesterfield City of London County Antrim Coventry Cranleigh Crawley Crewe Croydon Cwmbran Derby Derbyshire Devon Docklands, London Dudley Dunstable East Midlands East of England East Sussex Eastleigh Edinburgh Egham Ely Enfield England Epsom Essex Exeter Farnborough Farnham Feltham Frome Gloucester Gloucestershire Godalming Guildford Halifax Hampshire Harrogate Hastings Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Hoddesdon Huddersfield Huntingdon Inverness Kent Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool Livingston London Loughborough Lytham St Annes Macclesfield Manchester Marlow Merseyside Middlesbrough Middlesex Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Portsmouth Potters Bar Prescot Preston Reading Redhill Reigate Romford Rugby Salford Scotland Scunthorpe Sheffield Shropshire Slough Solihull Somerset South East South Wales South West South Yorkshire Southampton Southwark Spalding Stafford Staffordshire Staines Stockport Stoke-on-Trent Stourbridge Stratford-upon-Avon Suffolk Sunbury-on-Thames Surrey Swindon Telford Tonbridge Torfaen Tyne and Wear UK Uxbridge Wales Ware Warrington Warwick Warwickshire Watford West Bromwich West Lothian West Malling West Midlands West Sussex West Yorkshire Wigan Wilmslow Wiltshire Wimbledon Windsor Woking Yeovil Yorkshire	3 months to 4 Dec 2008	Same period last year
Rank	189	184
Rank change on same period last year	-5
Matching permanent IT job ads	41	95
As % of all UK permanent IT job ads sampled	0.028 %	0.043 %
As % of the category below	0.571 %	0.846 %
Salaries quoted	36	94
Average minimum salary	£20,792	£19,102
Average salary	£21,660	£20,765
% change on same period last year	+4.30 %
Average maximum salary	£22,528	£22,428
UK excluding London average salary	£20,543	£19,539
% change on same period last year	+5.14 %
Job Titles Berkshire
Matching permanent IT job ads	7179	11233
As % of all UK permanent IT job ads sampled	4.860 %	5.105 %
Salaries quoted	5977	9197
Average minimum salary	£38,762	£38,242
Average salary	£42,139	£41,904
% change on same period last year	+0.56 %
Average maximum salary	£45,516	£45,566
UK excluding London average salary	£38,498	£39,065
% change on same period last year	-1.44 %
1st Line Support South East

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 1st Line Support across the Berkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Berkshire region.

1st Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 1st Line Support across the Berkshire region over the 3 months to 4 December 2008.

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 3 months to 4 December 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Permanent IT Job Ads	Average Salary Last 3 Months	Average Salary % Change on Same Period Last Year
Reading	+14	18	£20,172	-6.10 %
Slough	-6	5	£22,700	+1.11 %
Newbury	+1	3	£21,667	+15.55 %
Ascot	-	1	£17,000	-
Windsor	-	1	£20,000	-

1st Line Support South East

1st Line Support
Top 30 Related IT Skills

For the 6 months to 4 December 2008, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 49 (33.33 %) Windows 2 32 (21.77 %) Windows XP 3 26 (17.69 %) MS Office 4 25 (17.01 %) MS Excel 5 24 (16.33 %) Microsoft 6 21 (14.29 %) Active Directory 6 21 (14.29 %) Windows 2000 7 17 (11.56 %) Oracle 8 16 (10.88 %) Windows Server 2003 8 16 (10.88 %) SLA 9 14 (9.524 %) Telecoms 10 13 (8.844 %) SQL 10 13 (8.844 %) ITIL 10 13 (8.844 %) French Language 10 13 (8.844 %) German Language

10 13 (8.844 %) Security Cleared 11 12 (8.163 %) Integration Testing 11 12 (8.163 %) Oracle iRecruitment 11 12 (8.163 %) Oracle Discoverer 11 12 (8.163 %) Oracle HRMS 11 12 (8.163 %) Oracle Applications 12 11 (7.483 %) Government 12 11 (7.483 %) SC Cleared 13 10 (6.803 %) SQL Server 14 8 (5.442 %) Service Management 14 8 (5.442 %) Degree 15 7 (4.762 %) Internet 15 7 (4.762 %) Health 15 7 (4.762 %) Citrix 16 6 (4.082 %) Cisco

1st Line Support
Top Related IT Skills by Category

For the 6 months to 4 December 2008, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 5 (3.401 %) HTML 2 4 (2.721 %) ASP 3 3 (2.041 %) JSP 3 3 (2.041 %) XML 3 3 (2.041 %) Hibernate 3 3 (2.041 %) Spring 3 3 (2.041 %) WebSphere 3 3 (2.041 %) J2EE 4 1 (0.680 %) EDI 4 1 (0.680 %) ASP.NET 4 1 (0.680 %) .NET	Application Platforms 1 3 (2.041 %) Lotus Notes 1 3 (2.041 %) SharePoint 2 1 (0.680 %) GroupWise
Applications 1 26 (17.69 %) MS Office 2 25 (17.01 %) MS Excel 3 1 (0.680 %) Photoshop	Business Applications 1 12 (8.163 %) Oracle HRMS 1 12 (8.163 %) Oracle Applications 1 12 (8.163 %) Oracle iRecruitment 2 2 (1.361 %) GoldMine
Communications & Networking 1 7 (4.762 %) Internet 2 5 (3.401 %) VoIP 2 5 (3.401 %) Firewall 3 4 (2.721 %) LAN 3 4 (2.721 %) WAN 3 4 (2.721 %) TCP/IP 4 3 (2.041 %) ATM 4 3 (2.041 %) Frame Relay 5 1 (0.680 %) 2G 5 1 (0.680 %) Broadband 5 1 (0.680 %) GPRS 5 1 (0.680 %) 3G 5 1 (0.680 %) VPN 5 1 (0.680 %) Intranet	Database & Business Intelligence 1 12 (8.163 %) Oracle Discoverer 2 10 (6.803 %) SQL Server 3 3 (2.041 %) Informix 3 3 (2.041 %) MySQL 4 2 (1.361 %) DB2 4 2 (1.361 %) Crystal Reports 4 2 (1.361 %) Oracle 10g 4 2 (1.361 %) Oracle 9i 5 1 (0.680 %) Datawarehouse 5 1 (0.680 %) SQLPlus 5 1 (0.680 %) Oracle Reports
Development Applications 1 1 (0.680 %) Dreamweaver	General 1 14 (9.524 %) Telecoms 2 11 (7.483 %) Government 3 7 (4.762 %) Health 4 4 (2.721 %) Education 4 4 (2.721 %) Pensions 5 2 (1.361 %) Billing 6 1 (0.680 %) Pharmaceutical 6 1 (0.680 %) Retail
Miscellaneous 1 13 (8.844 %) French Language 1 13 (8.844 %) German Language 2 5 (3.401 %) Statistics 3 2 (1.361 %) Italian Language 3 2 (1.361 %) Japanese Language 3 2 (1.361 %) Polish Language 3 2 (1.361 %) Russian Language 3 2 (1.361 %) Spanish Language 3 2 (1.361 %) Blackberry 4 1 (0.680 %) Management Information System 4 1 (0.680 %) Handset 4 1 (0.680 %) Client/Server 4 1 (0.680 %) PMI 4 1 (0.680 %) NHS 4 1 (0.680 %) Computer Science 4 1 (0.680 %) Dutch Language	Operating Systems 1 49 (33.33 %) Windows 2 32 (21.77 %) Windows XP 3 21 (14.29 %) Windows 2000 4 16 (10.88 %) Windows Server 2003 5 6 (4.082 %) Linux 6 5 (3.401 %) UNIX 7 4 (2.721 %) Windows Vista 8 3 (2.041 %) Fedora 8 3 (2.041 %) Windows NT 8 3 (2.041 %) NetWare 9 2 (1.361 %) Ubuntu 9 2 (1.361 %) Windows 2000 Server 9 2 (1.361 %) CentOS 9 2 (1.361 %) Red Hat Linux 10 1 (0.680 %) SUSE
Processes & Methodologies 1 13 (8.844 %) ITIL 1 13 (8.844 %) Security Cleared 2 12 (8.163 %) Integration Testing 3 11 (7.483 %) SC Cleared 4 8 (5.442 %) Service Management 5 6 (4.082 %) Service Delivery 5 6 (4.082 %) Incident Management 6 4 (2.721 %) CRM 7 3 (2.041 %) Configuration Management 7 3 (2.041 %) Fault Management 8 2 (1.361 %) Asset Management 9 1 (0.680 %) User Acceptance Testing 9 1 (0.680 %) Project Management 9 1 (0.680 %) Business Intelligence 9 1 (0.680 %) Problem Management 9 1 (0.680 %) ITSM	Programming Languages 1 13 (8.844 %) SQL 2 6 (4.082 %) JavaScript 3 5 (3.401 %) Java 4 4 (2.721 %) C 5 2 (1.361 %) VBScript 6 1 (0.680 %) COBOL
Qualifications 1 8 (5.442 %) Degree 2 5 (3.401 %) Microsoft Certification 2 5 (3.401 %) MCP 3 3 (2.041 %) MCSE 3 3 (2.041 %) MCSA 4 2 (1.361 %) MCDST 5 1 (0.680 %) CCNA 5 1 (0.680 %) Cisco Certification	Quality Assurance & Compliance 1 16 (10.88 %) SLA 2 1 (0.680 %) QA
System Software 1 21 (14.29 %) Active Directory 2 2 (1.361 %) VMware Infrastructure 3 1 (0.680 %) MetaFrame 3 1 (0.680 %) Citrix Presentation Server	Systems Management 1 2 (1.361 %) ZENworks
Vendors 1 24 (16.33 %) Microsoft 2 17 (11.56 %) Oracle 3 7 (4.762 %) Citrix 4 6 (4.082 %) Cisco 5 5 (3.401 %) Avaya 6 4 (2.721 %) Remedy 7 3 (2.041 %) Lotus 7 3 (2.041 %) IBM 8 2 (1.361 %) Red Hat 8 2 (1.361 %) BT 8 2 (1.361 %) VMware 8 2 (1.361 %) Novell 9 1 (0.680 %) LANDesk 9 1 (0.680 %) Micro Focus 9 1 (0.680 %) Sony 9 1 (0.680 %) Sun 9 1 (0.680 %) HP 9 1 (0.680 %) SAP 9 1 (0.680 %) Chordiant 9 1 (0.680 %) Ericsson