The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 181 182 211
Rank change year-on-year
+1 +29
Permanent jobs requiring a 1st Line Support 43 37 14
As % of all permanent IT jobs located in Berkshire 0.72% 0.67% 0.25%
As % of the Job Titles category 0.78% 0.72% 0.27%
Number of salaries quoted 43 37 13
Average salary £21,000 £19,000 £19,000
Average salary % change year-on-year
+10.52% -
90% offered a salary of more than £17,800 £16,500 £17,600
10% offered a salary of more than £24,000 £22,900 £21,000
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5479 5157 5251
As % of all permanent IT jobs located in Berkshire 92.29% 92.94% 94.02%
Number of salaries quoted 3815 4031 4375
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,250 £25,913 £27,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Berkshire

1st Line Support
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Berkshire region.

1st Line Support Salary Trend in Berkshire

1st Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Berkshire region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -9 21 £21,000 +10.52%
Bracknell +1 7 £17,500 -21.34%
Newbury - 5 £24,000 -
Slough +2 1 £20,500 +7.89%
Windsor - 1 £27,500 - 1
Maidenhead - 1 £22,000 -
1st Line Support
South East

1st Line Support
Top 30 Related IT Skills in Berkshire

For the 6 months to 1 September 2014, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 50 (69.44%) Windows
2 36 (50.00%) TCP/IP
3 31 (43.06%) Microsoft
4 30 (41.67%) VMware
5 28 (38.89%) Windows 7
6 27 (37.50%) MS Excel
6 27 (37.50%) Linux
7 26 (36.11%) Active Directory
8 22 (30.56%) VMware Infrastructure
9 20 (27.78%) ITIL
10 14 (19.44%) SLA
11 12 (16.67%) Red Hat
11 12 (16.67%) Red Hat Enterprise Linux
12 11 (15.28%) CentOS
12 11 (15.28%) Ubuntu
12 11 (15.28%) SUSE
12 11 (15.28%) Debian
12 11 (15.28%) MS Office
13 8 (11.11%) MS Exchange
14 7 (9.72%) A+ Certification
14 7 (9.72%) HP
15 6 (8.33%) Windows Server 2008
16 5 (6.94%) Windows Server 2003
16 5 (6.94%) SQL
16 5 (6.94%) SQL Server
17 4 (5.56%) Finance
17 4 (5.56%) Windows Server 2012
18 3 (4.17%) Windows Mobile
18 3 (4.17%) Smartphone
18 3 (4.17%) Computer Science

1st Line Support
Top Related IT Skills in Berkshire by Category

For the 6 months to 1 September 2014, IT jobs across the Berkshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.11%) MS Exchange
2 3 (4.17%) IIS
3 1 (1.39%) IBM Notes
3 1 (1.39%) Exchange Server 2007
Applications
1 27 (37.50%) MS Excel
2 11 (15.28%) MS Office
3 1 (1.39%) MS PowerPoint
Cloud Services
1 1 (1.39%) Cloud Computing
Communications & Networking
1 36 (50.00%) TCP/IP
2 1 (1.39%) DNS
2 1 (1.39%) SSL
2 1 (1.39%) SAN
2 1 (1.39%) Firewall
2 1 (1.39%) IP Telephony
2 1 (1.39%) Cisco IPT
2 1 (1.39%) ISDN
2 1 (1.39%) SMTP
2 1 (1.39%) HTTP
Database & Business Intelligence
1 5 (6.94%) SQL Server
General
1 4 (5.56%) Finance
2 3 (4.17%) Telecoms
3 1 (1.39%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (1.39%) .NET
Miscellaneous
1 3 (4.17%) Blackberry
1 3 (4.17%) Smartphone
1 3 (4.17%) Computer Science
1 3 (4.17%) iPhone
2 2 (2.78%) Management Information System
3 1 (1.39%) Handset
3 1 (1.39%) Mathematics
3 1 (1.39%) Social Media
3 1 (1.39%) Video Conferencing
Operating Systems
1 50 (69.44%) Windows
2 28 (38.89%) Windows 7
3 27 (37.50%) Linux
4 12 (16.67%) Red Hat Enterprise Linux
5 11 (15.28%) CentOS
5 11 (15.28%) SUSE
5 11 (15.28%) Debian
5 11 (15.28%) Ubuntu
6 6 (8.33%) Windows Server 2008
7 5 (6.94%) Windows Server 2003
8 4 (5.56%) Windows Server 2012
9 3 (4.17%) Windows XP
9 3 (4.17%) Windows Mobile
10 2 (2.78%) Windows 8
11 1 (1.39%) Windows 2000
Processes & Methodologies
1 20 (27.78%) ITIL
2 3 (4.17%) CRM
3 2 (2.78%) Problem Management
3 2 (2.78%) Time Management
4 1 (1.39%) Data Entry
4 1 (1.39%) Functional Testing
4 1 (1.39%) Service Delivery
4 1 (1.39%) ITSM
Programming Languages
1 5 (6.94%) SQL
2 3 (4.17%) T-SQL
3 1 (1.39%) VB
3 1 (1.39%) PowerShell
3 1 (1.39%) C#
3 1 (1.39%) C++
3 1 (1.39%) Java
Qualifications
1 7 (9.72%) A+ Certification
2 3 (4.17%) Security+ Certification
2 3 (4.17%) MCSA
2 3 (4.17%) Microsoft Certification
3 2 (2.78%) Security Cleared
4 1 (1.39%) MCP
4 1 (1.39%) Network+ Certification
4 1 (1.39%) Degree
4 1 (1.39%) SC Cleared
4 1 (1.39%) DV Cleared
Quality Assurance & Compliance
1 14 (19.44%) SLA
2 1 (1.39%) ISO/IEC 27001
2 1 (1.39%) QA
System Software
1 26 (36.11%) Active Directory
2 22 (30.56%) VMware Infrastructure
3 1 (1.39%) Hyper-V
3 1 (1.39%) XenApp
3 1 (1.39%) XenDesktop
Systems Management
1 2 (2.78%) DameWare
Vendors
1 31 (43.06%) Microsoft
2 30 (41.67%) VMware
3 12 (16.67%) Red Hat
4 7 (9.72%) HP
5 3 (4.17%) Citrix
6 1 (1.39%) Lotus
6 1 (1.39%) Apple
6 1 (1.39%) Cisco
Wokingham, Berkshire
EXCELerate
Salary: Up to £35,000 per annum £35k & Corporate Benefits Package
Posted: 3 days ago
Windsor, Berkshire
Asset Resourcing
Salary: £25000 - £30000 per annum + Benefits Package
Posted: 10 days ago
Berkshire
Interquest - IQ ESM
Salary: £34000 per annum
Posted: 11 days ago