The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Reading region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 124 114 116
Rank change year-on-year
-10 +2
Permanent jobs requiring a 2nd Line Support 20 22 22
As % of all permanent IT jobs located in Reading 0.83% 1.02% 0.93%
As % of the Job Titles category 0.89% 1.08% 0.98%
Number of salaries quoted 15 22 21
Average salary £24,500 £29,500 £27,000
Average salary % change year-on-year
-16.94% +9.25%
90% offered a salary of more than £22,000 £25,000 £21,500
10% offered a salary of more than £30,800 £40,000 £32,500
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2251 2030 2238
As % of all permanent IT jobs located in Reading 93.33% 94.51% 95.07%
Number of salaries quoted 1675 1632 1939
Average salary £45,000 £41,500 £40,000
Average salary % change year-on-year
+8.43% +3.75%
90% offered a salary of more than £27,500 £27,500 £25,550
10% offered a salary of more than £67,500 £60,000 £64,100
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -
2nd Line Support
Berkshire

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 24 April 2014, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 42 (80.77%) Windows
2 27 (51.92%) Microsoft
3 26 (50.00%) MS Excel
4 25 (48.08%) Windows Server 2008
5 22 (42.31%) Windows Server 2003
5 22 (42.31%) Active Directory
6 21 (40.38%) MS Exchange
7 20 (38.46%) MCP
8 17 (32.69%) LAN
8 17 (32.69%) WAN
9 16 (30.77%) Microsoft Certification
9 16 (30.77%) Firewall
10 14 (26.92%) Windows 7
11 12 (23.08%) MCTS
11 12 (23.08%) MCSA
12 11 (21.15%) ITIL
13 10 (19.23%) DNS
13 10 (19.23%) DHCP
14 9 (17.31%) Windows XP
14 9 (17.31%) SQL Server
15 8 (15.38%) Citrix
16 7 (13.46%) VPN
16 7 (13.46%) Finance
17 6 (11.54%) VMware
17 6 (11.54%) Billing
17 6 (11.54%) SC Cleared
17 6 (11.54%) Security Cleared
17 6 (11.54%) MS Office
17 6 (11.54%) TCP/IP
18 5 (9.62%) HP

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 24 April 2014, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (40.38%) MS Exchange
2 5 (9.62%) IBM Notes
3 4 (7.69%) Exchange Server 2007
3 4 (7.69%) Lync
3 4 (7.69%) Exchange Server 2010
3 4 (7.69%) SharePoint 2010
3 4 (7.69%) SharePoint
4 2 (3.85%) IIS
5 1 (1.92%) Exchange Server 2003
Applications
1 26 (50.00%) MS Excel
2 6 (11.54%) MS Office
3 2 (3.85%) MS Visio
Business Applications
1 4 (7.69%) Sage 200
Cloud Services
1 2 (3.85%) Office 365
Communications & Networking
1 17 (32.69%) LAN
1 17 (32.69%) WAN
2 16 (30.77%) Firewall
3 10 (19.23%) DNS
3 10 (19.23%) DHCP
4 7 (13.46%) VPN
5 6 (11.54%) TCP/IP
6 5 (9.62%) MPLS
7 4 (7.69%) Cisco ASA
7 4 (7.69%) SAN
7 4 (7.69%) Wireless
8 2 (3.85%) WLAN
9 1 (1.92%) HTTP
9 1 (1.92%) Internet
9 1 (1.92%) Unified Communications
Database & Business Intelligence
1 9 (17.31%) SQL Server
General
1 7 (13.46%) Finance
2 6 (11.54%) Billing
3 1 (1.92%) Telecoms
3 1 (1.92%) Multimedia
3 1 (1.92%) Advertising
Libraries, Frameworks & Software Standards
1 1 (1.92%) .NET
1 1 (1.92%) RSS
Miscellaneous
1 3 (5.77%) Enterprise Software
2 2 (3.85%) PDA
2 2 (3.85%) Blackberry
3 1 (1.92%) Thin Client
3 1 (1.92%) Fat Client
Operating Systems
1 42 (80.77%) Windows
2 25 (48.08%) Windows Server 2008
3 22 (42.31%) Windows Server 2003
4 14 (26.92%) Windows 7
5 9 (17.31%) Windows XP
6 4 (7.69%) Windows Vista
6 4 (7.69%) Windows Server 2012
7 2 (3.85%) Windows 2000 Server
7 2 (3.85%) Linux
7 2 (3.85%) UNIX
8 1 (1.92%) Windows 2000
8 1 (1.92%) Mac OS X
8 1 (1.92%) Windows 8
8 1 (1.92%) Apple iOS
8 1 (1.92%) Android
Processes & Methodologies
1 11 (21.15%) ITIL
2 5 (9.62%) Project Management
3 4 (7.69%) Disaster Recovery
3 4 (7.69%) Stakeholder Management
3 4 (7.69%) Project Planning
3 4 (7.69%) Security Management
4 3 (5.77%) Configuration Management
4 3 (5.77%) Network Design
5 1 (1.92%) Infrastructure Management
5 1 (1.92%) CRM
5 1 (1.92%) Service Delivery
5 1 (1.92%) Change Management
5 1 (1.92%) Network Management
5 1 (1.92%) Software Testing
Programming Languages
1 1 (1.92%) C#
Qualifications
1 20 (38.46%) MCP
2 16 (30.77%) Microsoft Certification
3 12 (23.08%) MCTS
3 12 (23.08%) MCSA
4 6 (11.54%) SC Cleared
4 6 (11.54%) Security Cleared
5 4 (7.69%) DV Cleared
5 4 (7.69%) MCSE
6 1 (1.92%) OCA
6 1 (1.92%) Oracle Certification
6 1 (1.92%) Degree
6 1 (1.92%) JNCIA
6 1 (1.92%) JNCIS
6 1 (1.92%) JNCIP
Quality Assurance & Compliance
1 4 (7.69%) ISO/IEC 27001
1 4 (7.69%) SLA
2 1 (1.92%) QA
System Software
1 22 (42.31%) Active Directory
2 5 (9.62%) VMware Infrastructure
3 1 (1.92%) Hyper-V
3 1 (1.92%) XenApp
3 1 (1.92%) XenDesktop
Systems Management
1 2 (3.85%) Norton AntiVirus
2 1 (1.92%) Systems Management Server (SMS)
2 1 (1.92%) SCCM
2 1 (1.92%) WSUS
2 1 (1.92%) Backup Exec
Vendors
1 27 (51.92%) Microsoft
2 8 (15.38%) Citrix
3 6 (11.54%) VMware
4 5 (9.62%) HP
4 5 (9.62%) Lotus
4 5 (9.62%) Apple
5 4 (7.69%) Aruba
5 4 (7.69%) Symantec
5 4 (7.69%) Sage
5 4 (7.69%) Cisco
6 2 (3.85%) Siemens
7 1 (1.92%) Oracle
7 1 (1.92%) Juniper
7 1 (1.92%) Toshiba
7 1 (1.92%) Veritas
7 1 (1.92%) Riverbed
7 1 (1.92%) Altiris
7 1 (1.92%) FrontRange
Reading, Berkshire
Latcom Ltd
Salary: From £28,000 to £31,000 per annum + Benefits
Posted: 12 hours ago
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum
Posted: Yesterday
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum
Posted: Yesterday
Reading, Berkshire
Yoh Company
Salary: £25 - £30 per hour
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22000 - £23000 per annum + £1,200 DV allowance
Posted: 2 days ago