The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 123 115 113
Rank change year-on-year
-8 -2
Permanent jobs requiring a 2nd Line Support 18 24 24
As % of all permanent IT jobs located in Reading 0.76% 1.07% 1.22%
As % of the Job Titles category 0.82% 1.15% 1.28%
Number of salaries quoted 13 21 24
Average salary £24,500 £22,000 £36,250
Average salary % change year-on-year
+11.36% -39.31%
90% offered a salary of more than £23,000 £22,000 £23,500
10% offered a salary of more than £27,400 £36,500 £40,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2205 2083 1869
As % of all permanent IT jobs located in Reading 93.20% 92.62% 94.63%
Number of salaries quoted 1555 1587 1579
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £27,500 £27,000 £28,000
10% offered a salary of more than £70,000 £62,750 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 2 March 2015, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 36 (87.80%) Windows
2 19 (46.34%) Microsoft
3 18 (43.90%) Active Directory
3 18 (43.90%) Windows 7
4 16 (39.02%) Microsoft Certification
4 16 (39.02%) ITIL
5 13 (31.71%) SLA
6 11 (26.83%) MCSE
6 11 (26.83%) MS Office
7 10 (24.39%) HP
8 9 (21.95%) MS Visio
8 9 (21.95%) MCP
8 9 (21.95%) Symantec
8 9 (21.95%) Configuration Management
8 9 (21.95%) DV Cleared
8 9 (21.95%) Security Cleared
9 8 (19.51%) Windows Server 2008
10 7 (17.07%) MS Excel
11 6 (14.63%) SC Cleared
12 5 (12.20%) Android
12 5 (12.20%) Windows Server 2012
12 5 (12.20%) MS Exchange
13 4 (9.76%) Citrix
13 4 (9.76%) Cisco
13 4 (9.76%) PBX
13 4 (9.76%) Office 365
13 4 (9.76%) Asset Management
13 4 (9.76%) Degree
14 3 (7.32%) PDA
14 3 (7.32%) SCCM

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 2 March 2015, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.20%) MS Exchange
2 2 (4.88%) Exchange Server 2003
2 2 (4.88%) Exchange Server 2007
2 2 (4.88%) Exchange Server 2010
3 1 (2.44%) Exchange Server 2013
3 1 (2.44%) SharePoint
Applications
1 11 (26.83%) MS Office
2 9 (21.95%) MS Visio
3 7 (17.07%) MS Excel
Business Applications
1 1 (2.44%) Dynamics NAV
Cloud Services
1 4 (9.76%) Office 365
2 2 (4.88%) SaaS
3 1 (2.44%) Cloud Computing
Communications & Networking
1 4 (9.76%) PBX
2 2 (4.88%) TCP/IP
2 2 (4.88%) Internet
3 1 (2.44%) Firewall
3 1 (2.44%) Cisco ASA
3 1 (2.44%) LAN
3 1 (2.44%) DNS
3 1 (2.44%) SAN
3 1 (2.44%) WAN
3 1 (2.44%) DHCP
Database & Business Intelligence
1 3 (7.32%) SQL Server
2 1 (2.44%) SQL Server 2000
2 1 (2.44%) SQL Server 2005
2 1 (2.44%) QlikView
Development Applications
1 2 (4.88%) Team Foundation Server
General
1 2 (4.88%) Telecoms
2 1 (2.44%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.44%) .NET
Miscellaneous
1 3 (7.32%) PDA
2 2 (4.88%) Fat Client
2 2 (4.88%) Mobile App
2 2 (4.88%) Thin Client
3 1 (2.44%) User Experience
3 1 (2.44%) Analytical Skills
Operating Systems
1 36 (87.80%) Windows
2 18 (43.90%) Windows 7
3 8 (19.51%) Windows Server 2008
4 5 (12.20%) Android
4 5 (12.20%) Windows Server 2012
5 3 (7.32%) Windows 8
5 3 (7.32%) Windows Server 2003
5 3 (7.32%) Linux
5 3 (7.32%) Windows XP
6 1 (2.44%) Mac OS X
6 1 (2.44%) Windows Vista
Processes & Methodologies
1 16 (39.02%) ITIL
2 9 (21.95%) Configuration Management
3 4 (9.76%) Asset Management
4 3 (7.32%) Service Delivery
5 2 (4.88%) Incident Management
5 2 (4.88%) ERP
6 1 (2.44%) BCP
6 1 (2.44%) CRM
6 1 (2.44%) Problem Management
6 1 (2.44%) Time Management
6 1 (2.44%) Network Management
6 1 (2.44%) Software Distribution
6 1 (2.44%) Mobile Device Management
6 1 (2.44%) Change Management
Programming Languages
1 2 (4.88%) SQL
2 1 (2.44%) C#
Qualifications
1 16 (39.02%) Microsoft Certification
2 11 (26.83%) MCSE
3 9 (21.95%) MCP
3 9 (21.95%) DV Cleared
3 9 (21.95%) Security Cleared
4 6 (14.63%) SC Cleared
5 4 (9.76%) Degree
6 2 (4.88%) MCITP
6 2 (4.88%) MCSA
6 2 (4.88%) CCNA
6 2 (4.88%) Cisco Certification
7 1 (2.44%) MCTS
7 1 (2.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (31.71%) SLA
System Software
1 18 (43.90%) Active Directory
2 2 (4.88%) VMware Infrastructure
3 1 (2.44%) Hyper-V
3 1 (2.44%) XenApp
3 1 (2.44%) vSphere
3 1 (2.44%) VMware ESXi
Systems Management
1 3 (7.32%) SCCM
Vendors
1 19 (46.34%) Microsoft
2 10 (24.39%) HP
3 9 (21.95%) Symantec
4 4 (9.76%) Citrix
4 4 (9.76%) Cisco
5 3 (7.32%) VMware
6 2 (4.88%) Avaya
7 1 (2.44%) Salesforce.com
7 1 (2.44%) Dell
7 1 (2.44%) Altiris
7 1 (2.44%) Riverbed
7 1 (2.44%) Marketo
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: 4 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18500 - £23000 per annum + £1,200 DV Clearance allowance
Posted: 6 days ago