The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 116 123 112
Rank change year-on-year
+7 -11
Permanent jobs requiring a 2nd Line Support 25 14 21
As % of all permanent IT jobs located in Reading 0.99% 0.61% 1.06%
As % of the Job Titles category 1.09% 0.66% 1.13%
Number of salaries quoted 25 14 21
Average salary £27,500 £30,000 £24,000
Average salary % change year-on-year
-8.33% +25.00%
90% offered a salary of more than £22,200 £22,950 £20,500
10% offered a salary of more than £32,500 £35,000 £32,500
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2295 2135 1866
As % of all permanent IT jobs located in Reading 91.25% 93.15% 94.15%
Number of salaries quoted 1594 1694 1561
Average salary £46,000 £45,000 £40,000
Average salary % change year-on-year
+2.22% +12.50%
90% offered a salary of more than £27,000 £27,500 £26,000
10% offered a salary of more than £72,500 £60,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Reading region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 19 September 2014, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 53 (84.13%) Windows
2 37 (58.73%) Microsoft
3 31 (49.21%) Windows 7
4 28 (44.44%) Active Directory
5 25 (39.68%) Windows Server 2008
6 24 (38.10%) Microsoft Certification
7 19 (30.16%) MS Exchange
8 18 (28.57%) MCP
9 16 (25.40%) Windows Server 2012
10 13 (20.63%) VMware
11 12 (19.05%) Windows Server 2003
12 11 (17.46%) SQL Server
12 11 (17.46%) ITIL
12 11 (17.46%) SC Cleared
12 11 (17.46%) Security Cleared
13 9 (14.29%) MCTS
13 9 (14.29%) MCITP
13 9 (14.29%) SQL
13 9 (14.29%) MS Excel
13 9 (14.29%) SLA
13 9 (14.29%) HP
14 8 (12.70%) MCSA
14 8 (12.70%) Exchange Server 2007
14 8 (12.70%) Android
14 8 (12.70%) Exchange Server 2010
14 8 (12.70%) Windows 8
15 7 (11.11%) DV Cleared
15 7 (11.11%) MS Visio
15 7 (11.11%) MCSE
15 7 (11.11%) Salesforce.com

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 19 September 2014, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (30.16%) MS Exchange
2 8 (12.70%) Exchange Server 2007
2 8 (12.70%) Exchange Server 2010
3 6 (9.52%) IBM Notes
3 6 (9.52%) SharePoint
4 4 (6.35%) Lync
5 3 (4.76%) SharePoint 2010
Applications
1 9 (14.29%) MS Excel
2 7 (11.11%) MS Visio
3 3 (4.76%) MS Office
Business Applications
1 3 (4.76%) Sage 200
Cloud Services
1 3 (4.76%) Office 365
2 1 (1.59%) SaaS
Communications & Networking
1 5 (7.94%) DHCP
1 5 (7.94%) DNS
2 4 (6.35%) Firewall
2 4 (6.35%) LAN
2 4 (6.35%) VPN
3 3 (4.76%) WAN
3 3 (4.76%) Wireless
3 3 (4.76%) Cisco ASA
3 3 (4.76%) SAN
3 3 (4.76%) MPLS
4 1 (1.59%) TCP/IP
Database & Business Intelligence
1 11 (17.46%) SQL Server
General
1 4 (6.35%) Finance
1 4 (6.35%) Billing
2 1 (1.59%) German Language
2 1 (1.59%) Manufacturing
2 1 (1.59%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.59%) .NET
Miscellaneous
1 4 (6.35%) PDA
2 1 (1.59%) Mobile App
2 1 (1.59%) Analytical Skills
Operating Systems
1 53 (84.13%) Windows
2 31 (49.21%) Windows 7
3 25 (39.68%) Windows Server 2008
4 16 (25.40%) Windows Server 2012
5 12 (19.05%) Windows Server 2003
6 8 (12.70%) Windows 8
6 8 (12.70%) Android
7 4 (6.35%) Linux
8 3 (4.76%) Windows XP
8 3 (4.76%) Windows Vista
9 2 (3.17%) UNIX
10 1 (1.59%) Mac OS X
10 1 (1.59%) IRIX
10 1 (1.59%) AIX
10 1 (1.59%) HPUX
10 1 (1.59%) Solaris
Processes & Methodologies
1 11 (17.46%) ITIL
2 7 (11.11%) Configuration Management
3 3 (4.76%) Project Management
3 3 (4.76%) Network Design
3 3 (4.76%) Disaster Recovery
3 3 (4.76%) Security Management
4 1 (1.59%) Asset Management
4 1 (1.59%) Systems Analysis
4 1 (1.59%) Network Management
4 1 (1.59%) Software Distribution
4 1 (1.59%) Infrastructure Management
4 1 (1.59%) Change Management
4 1 (1.59%) CRM
4 1 (1.59%) ERP
Programming Languages
1 9 (14.29%) SQL
2 1 (1.59%) PowerShell
2 1 (1.59%) C#
Qualifications
1 24 (38.10%) Microsoft Certification
2 18 (28.57%) MCP
3 11 (17.46%) SC Cleared
3 11 (17.46%) Security Cleared
4 9 (14.29%) MCTS
4 9 (14.29%) MCITP
5 8 (12.70%) MCSA
6 7 (11.11%) DV Cleared
6 7 (11.11%) MCSE
7 1 (1.59%) OCA
7 1 (1.59%) Oracle Certification
7 1 (1.59%) Degree
Quality Assurance & Compliance
1 9 (14.29%) SLA
2 3 (4.76%) ISO/IEC 27001
System Software
1 28 (44.44%) Active Directory
2 6 (9.52%) VMware Infrastructure
3 2 (3.17%) Hyper-V
Systems Management
1 1 (1.59%) SCCM
Vendors
1 37 (58.73%) Microsoft
2 13 (20.63%) VMware
3 9 (14.29%) HP
4 7 (11.11%) Salesforce.com
4 7 (11.11%) Symantec
5 6 (9.52%) Lotus
5 6 (9.52%) SAP
6 4 (6.35%) Cisco
7 3 (4.76%) Sage
7 3 (4.76%) Aruba
8 1 (1.59%) Oracle
8 1 (1.59%) Riverbed
8 1 (1.59%) Sun
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum + Benefits
Posted: Yesterday
Reading, Oxfordshire
Swan It Recruitment Ltd
Salary: £23700 - £27100 per annum + pension, insurance and enc.
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18300 - £23300 per annum + £1,200 DV allowance
Posted: 2 days ago
Reading, Berkshire
CEM
Salary: From £24,000 to £29,000 per annum plus benefits
Posted: 3 days ago
Reading, Berkshire
Oscar Associates (UK) Ltd
Salary: £28000 - £30000 per annum + Excellent Benefits
Posted: 3 days ago