The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 104 117 127
Rank change year-on-year
+13 +10
Permanent jobs requiring a 2nd Line Support 29 28 9
As % of all permanent IT jobs located in Reading 1.35% 1.13% 0.40%
As % of the Job Titles category 1.44% 1.23% 0.42%
Number of salaries quoted 29 28 9
Average salary £25,000 £27,500 £27,500
Average salary % change year-on-year
-9.09% -
90% offered a salary of more than £24,000 £24,000 £21,500
10% offered a salary of more than £28,500 £32,500 £31,500
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2008 2281 2125
As % of all permanent IT jobs located in Reading 93.79% 91.94% 93.82%
Number of salaries quoted 1613 1613 1688
Average salary £45,000 £47,500 £42,500
Average salary % change year-on-year
-5.26% +11.76%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £65,000 £65,000 £75,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Reading region over the 3 months to 3 September 2015.

2nd Line Support Salary Histogram in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 3 September 2015, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 55 (91.67%) Windows
2 50 (83.33%) Active Directory
3 37 (61.67%) Microsoft
4 29 (48.33%) Windows 7
5 25 (41.67%) TCP/IP
6 20 (33.33%) Windows Server 2012
7 19 (31.67%) ITIL
8 18 (30.00%) Linux
9 17 (28.33%) MS Excel
9 17 (28.33%) Red Hat
9 17 (28.33%) VMware
9 17 (28.33%) Red Hat Enterprise Linux
9 17 (28.33%) Windows Server 2008
10 15 (25.00%) MS Office
11 14 (23.33%) MS Exchange
11 14 (23.33%) SLA
12 13 (21.67%) HP
12 13 (21.67%) MCP
13 12 (20.00%) Cisco
13 12 (20.00%) Microsoft Certification
14 11 (18.33%) VPN
14 11 (18.33%) MCSE
14 11 (18.33%) Security Cleared
14 11 (18.33%) Exchange Server 2010
15 10 (16.67%) DV Cleared
15 10 (16.67%) MS Visio
15 10 (16.67%) DNS
15 10 (16.67%) Configuration Management
15 10 (16.67%) Symantec
16 9 (15.00%) SC Cleared

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 3 September 2015, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (23.33%) MS Exchange
2 11 (18.33%) Exchange Server 2010
3 5 (8.33%) SharePoint
4 4 (6.67%) Blackberry Enterprise Server
5 3 (5.00%) IIS
6 2 (3.33%) Exchange Server 2003
6 2 (3.33%) Exchange Server 2007
6 2 (3.33%) Lync
7 1 (1.67%) SharePoint Server
7 1 (1.67%) Site Server
Applications
1 17 (28.33%) MS Excel
2 15 (25.00%) MS Office
3 10 (16.67%) MS Visio
Business Applications
1 2 (3.33%) Dynamics GP
Cloud Services
1 2 (3.33%) Office 365
2 1 (1.67%) SaaS
Communications & Networking
1 25 (41.67%) TCP/IP
2 11 (18.33%) VPN
3 10 (16.67%) DNS
4 8 (13.33%) DHCP
5 6 (10.00%) LAN
5 6 (10.00%) WAN
5 6 (10.00%) Firewall
6 4 (6.67%) Cisco IOS
6 4 (6.67%) VoIP
7 2 (3.33%) Internet
8 1 (1.67%) Wireless
8 1 (1.67%) IP Telephony
8 1 (1.67%) Cisco ASA
8 1 (1.67%) FTP
8 1 (1.67%) Intranet
Database & Business Intelligence
1 1 (1.67%) MySQL
1 1 (1.67%) SQL Server
1 1 (1.67%) SQL Server Reporting Services
1 1 (1.67%) SQL Server Integration Services
1 1 (1.67%) SQL Server 2008
General
1 4 (6.67%) Manufacturing
2 2 (3.33%) Finance
3 1 (1.67%) Advertising
Miscellaneous
1 7 (11.67%) Blackberry
2 2 (3.33%) PDA
2 2 (3.33%) Analytical Skills
Operating Systems
1 55 (91.67%) Windows
2 29 (48.33%) Windows 7
3 20 (33.33%) Windows Server 2012
4 18 (30.00%) Linux
5 17 (28.33%) Red Hat Enterprise Linux
5 17 (28.33%) Windows Server 2008
6 9 (15.00%) CentOS
6 9 (15.00%) Windows 8
7 6 (10.00%) Windows Server 2003
8 4 (6.67%) Apple iOS
8 4 (6.67%) Android
9 2 (3.33%) Windows Mobile
10 1 (1.67%) Windows Vista
10 1 (1.67%) Debian
10 1 (1.67%) Ubuntu
10 1 (1.67%) Windows 2000
10 1 (1.67%) Windows XP
10 1 (1.67%) UNIX
Processes & Methodologies
1 19 (31.67%) ITIL
2 10 (16.67%) Configuration Management
3 3 (5.00%) Service Management
3 3 (5.00%) Business Continuity
3 3 (5.00%) ITIL V2
3 3 (5.00%) DevOps
4 2 (3.33%) Software Deployment
5 1 (1.67%) Coaching
5 1 (1.67%) Root Cause Analysis
5 1 (1.67%) Time Management
5 1 (1.67%) Data Protection
5 1 (1.67%) Business Intelligence
5 1 (1.67%) Process Management
5 1 (1.67%) Change Management
Programming Languages
1 3 (5.00%) SQL
2 1 (1.67%) T-SQL
Qualifications
1 13 (21.67%) MCP
2 12 (20.00%) Microsoft Certification
3 11 (18.33%) MCSE
3 11 (18.33%) Security Cleared
4 10 (16.67%) DV Cleared
5 9 (15.00%) SC Cleared
6 3 (5.00%) CCNA
6 3 (5.00%) Cisco Certification
7 1 (1.67%) HND
7 1 (1.67%) ITIL Certification
7 1 (1.67%) MOS
7 1 (1.67%) MCTS
7 1 (1.67%) MCITP
Quality Assurance & Compliance
1 14 (23.33%) SLA
2 1 (1.67%) QA
System Software
1 50 (83.33%) Active Directory
2 4 (6.67%) Hyper-V
3 3 (5.00%) VMware Infrastructure
4 2 (3.33%) vSphere
4 2 (3.33%) VMware ESXi
4 2 (3.33%) Terminal Services
Systems Management
1 4 (6.67%) FortiGate
2 1 (1.67%) Netcool
2 1 (1.67%) SCCM
Vendors
1 37 (61.67%) Microsoft
2 17 (28.33%) Red Hat
2 17 (28.33%) VMware
3 13 (21.67%) HP
4 12 (20.00%) Cisco
5 10 (16.67%) Symantec
6 6 (10.00%) Dell
7 4 (6.67%) CheckPoint
7 4 (6.67%) Dell KACE
8 3 (5.00%) LANDesk
8 3 (5.00%) Citrix
9 1 (1.67%) Avaya
9 1 (1.67%) Sage
Reading, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum
Posted: 9 hours ago