The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 113 109 99
Rank change year-on-year
-4 -10
Permanent jobs requiring a 2nd Line Support 30 29 33
As % of all permanent IT jobs located in Reading 1.35% 1.23% 1.49%
As % of the Job Titles category 1.43% 1.34% 1.56%
Number of salaries quoted 27 20 32
Average salary £23,579 £27,500 £26,500
Average salary % change year-on-year
-14.25% +3.77%
90% offered a salary of more than £22,500 £23,000 £22,500
10% offered a salary of more than £34,400 £30,550 £40,000
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2101 2172 2109
As % of all permanent IT jobs located in Reading 94.22% 92.46% 95.21%
Number of salaries quoted 1535 1572 1717
Average salary £47,500 £45,000 £42,500
Average salary % change year-on-year
+5.55% +5.88%
90% offered a salary of more than £23,579 £29,500 £26,500
10% offered a salary of more than £67,500 £67,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Reading region over the 3 months to 29 May 2015.

2nd Line Support Salary Histogram in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 29 May 2015, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 40 (81.63%) Windows
2 35 (71.43%) Microsoft
3 31 (63.27%) Active Directory
4 24 (48.98%) Windows 7
5 23 (46.94%) ITIL
6 19 (38.78%) Microsoft Certification
7 18 (36.73%) MCP
7 18 (36.73%) HP
8 17 (34.69%) SLA
8 17 (34.69%) MS Excel
9 15 (30.61%) MCSE
9 15 (30.61%) Security Cleared
10 14 (28.57%) SC Cleared
10 14 (28.57%) DV Cleared
10 14 (28.57%) MS Visio
10 14 (28.57%) MS Office
10 14 (28.57%) Symantec
10 14 (28.57%) Configuration Management
11 12 (24.49%) Windows Server 2012
12 11 (22.45%) Windows Server 2008
13 10 (20.41%) TCP/IP
14 9 (18.37%) Windows 8
15 8 (16.33%) MS Exchange
16 7 (14.29%) Linux
17 6 (12.24%) CCNA
17 6 (12.24%) Cisco Certification
17 6 (12.24%) Red Hat
17 6 (12.24%) Red Hat Enterprise Linux
18 5 (10.20%) Windows Server 2003
18 5 (10.20%) VMware

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 29 May 2015, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (16.33%) MS Exchange
2 4 (8.16%) Exchange Server 2010
3 3 (6.12%) Exchange Server 2007
3 3 (6.12%) IIS
4 2 (4.08%) Exchange Server 2003
5 1 (2.04%) Exchange Server 2013
5 1 (2.04%) SharePoint Server
5 1 (2.04%) SharePoint
5 1 (2.04%) Site Server
Applications
1 17 (34.69%) MS Excel
2 14 (28.57%) MS Visio
2 14 (28.57%) MS Office
Cloud Services
1 2 (4.08%) Office 365
2 1 (2.04%) SaaS
Communications & Networking
1 10 (20.41%) TCP/IP
2 4 (8.16%) DNS
3 3 (6.12%) WAN
3 3 (6.12%) DHCP
3 3 (6.12%) LAN
3 3 (6.12%) Firewall
3 3 (6.12%) Internet
4 2 (4.08%) PBX
4 2 (4.08%) VPN
4 2 (4.08%) Cisco IOS
5 1 (2.04%) IP Telephony
5 1 (2.04%) Intranet
Database & Business Intelligence
1 1 (2.04%) SQL Server Reporting Services
1 1 (2.04%) SQL Server Integration Services
1 1 (2.04%) SQL Server 2008
1 1 (2.04%) MySQL
1 1 (2.04%) SQL Server
Development Applications
1 2 (4.08%) Team Foundation Server
General
1 2 (4.08%) Telecoms
1 2 (4.08%) Finance
1 2 (4.08%) Manufacturing
Miscellaneous
1 3 (6.12%) Blackberry
2 2 (4.08%) Analytical Skills
3 1 (2.04%) PDA
Operating Systems
1 40 (81.63%) Windows
2 24 (48.98%) Windows 7
3 12 (24.49%) Windows Server 2012
4 11 (22.45%) Windows Server 2008
5 9 (18.37%) Windows 8
6 7 (14.29%) Linux
7 6 (12.24%) Red Hat Enterprise Linux
8 5 (10.20%) Windows Server 2003
9 4 (8.16%) Android
10 2 (4.08%) Windows XP
10 2 (4.08%) Windows Mobile
10 2 (4.08%) Apple iOS
11 1 (2.04%) Windows Vista
11 1 (2.04%) Windows 2000
11 1 (2.04%) UNIX
11 1 (2.04%) Mac OS X
Processes & Methodologies
1 23 (46.94%) ITIL
2 14 (28.57%) Configuration Management
3 4 (8.16%) ITIL V2
3 4 (8.16%) DevOps
4 3 (6.12%) Service Management
4 3 (6.12%) Business Continuity
5 2 (4.08%) Asset Management
5 2 (4.08%) Root Cause Analysis
5 2 (4.08%) Software Deployment
6 1 (2.04%) Mobile Device Management
6 1 (2.04%) Coaching
6 1 (2.04%) Problem Management
6 1 (2.04%) Time Management
6 1 (2.04%) Business Intelligence
6 1 (2.04%) Service Delivery
6 1 (2.04%) Change Management
Programming Languages
1 3 (6.12%) SQL
2 1 (2.04%) T-SQL
Qualifications
1 19 (38.78%) Microsoft Certification
2 18 (36.73%) MCP
3 15 (30.61%) MCSE
3 15 (30.61%) Security Cleared
4 14 (28.57%) SC Cleared
4 14 (28.57%) DV Cleared
5 6 (12.24%) CCNA
5 6 (12.24%) Cisco Certification
6 2 (4.08%) MCSA
6 2 (4.08%) Degree
6 2 (4.08%) MCITP
7 1 (2.04%) ITIL Foundation Certificate
7 1 (2.04%) MOS
7 1 (2.04%) MCTS
7 1 (2.04%) ITIL Certification
Quality Assurance & Compliance
1 17 (34.69%) SLA
System Software
1 31 (63.27%) Active Directory
2 2 (4.08%) Hyper-V
3 1 (2.04%) vSphere
3 1 (2.04%) VMware ESXi
3 1 (2.04%) VMware Infrastructure
Systems Management
1 2 (4.08%) SCCM
1 2 (4.08%) FortiGate
2 1 (2.04%) Netcool
Vendors
1 35 (71.43%) Microsoft
2 18 (36.73%) HP
3 14 (28.57%) Symantec
4 6 (12.24%) Red Hat
5 5 (10.20%) VMware
6 3 (6.12%) LANDesk
6 3 (6.12%) Cisco
6 3 (6.12%) Dell
7 2 (4.08%) Citrix
8 1 (2.04%) Altiris
8 1 (2.04%) Avaya
Reading, Berkshire
Coal IT Services
Salary: From £21,000 to £26,000 per annum + Bonus & Excellent Benefits Package
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £22979 - £24179 per annum
Posted: 3 days ago