2nd Line Support Jobs in Reading

Second Line Support
Berkshire > Reading

The median Second Line Support salary in Reading is £27,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 117 107 115
Rank change year-on-year -10 +8 -15
Permanent jobs requiring a 2nd Line Support 4 24 17
As % of all permanent jobs advertised in Reading 0.24% 1.49% 0.96%
As % of the Job Titles category 0.25% 1.59% 0.99%
Number of salaries quoted 4 24 17
10th Percentile - £23,500 £22,600
25th Percentile £26,250 £25,000 £25,250
Median annual salary (50th Percentile) £27,500 £26,000 £28,000
Median % change year-on-year +5.77% -7.14% +1.82%
75th Percentile £31,563 £27,000 £30,000
90th Percentile £36,625 £30,938 £30,050
Berkshire median annual salary £30,000 £26,000 £30,000
% change year-on-year +15.38% -13.33% -7.69%

All Permanent IT Job Vacancies
Reading

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Reading. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Reading with a recognized job title 1,607 1,511 1,723
% of permanent jobs with a recognized job title 94.70% 93.73% 97.45%
Number of salaries quoted 1,023 804 1,025
10th Percentile £30,000 £31,250 £27,500
25th Percentile £38,000 £41,250 £41,250
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +4.35%
75th Percentile £68,750 £76,250 £75,000
90th Percentile £80,000 £92,500 £82,500
Berkshire median annual salary £52,500 £57,500 £57,500
% change year-on-year -8.70% - +4.55%

2nd Line Support
Job Vacancy Trend in Reading

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Reading.

Job vacancy trend for 2nd Line Support in Reading

2nd Line Support
Salary Trend in Reading

3-month moving average salary quoted in jobs citing 2nd Line Support in Reading.

Salary trend for 2nd Line Support in Reading

2nd Line Support
Salary Histogram in Reading

Salary distribution for jobs citing 2nd Line Support in Reading over the 6 months to 4 May 2024.

Salary histogram for 2nd Line Support in Reading

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Reading

For the 6 months to 4 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Reading region featuring 2nd Line Support in the job title.

1 4 (100.00%) Microsoft
1 4 (100.00%) Active Directory
1 4 (100.00%) ITIL
1 4 (100.00%) SLA
1 4 (100.00%) ServiceNow
1 4 (100.00%) Social Skills
1 4 (100.00%) Customer Service
2 3 (75.00%) Microsoft Office
2 3 (75.00%) Documentation Skills
2 3 (75.00%) Windows
2 3 (75.00%) Degree
2 3 (75.00%) WSUS
2 3 (75.00%) DV Cleared
2 3 (75.00%) Security Cleared
2 3 (75.00%) HP
2 3 (75.00%) A+ Certification
2 3 (75.00%) Network+ Certification
3 1 (25.00%) Asset Management
3 1 (25.00%) Knowledge Management
3 1 (25.00%) iPhone
3 1 (25.00%) Problem Management
3 1 (25.00%) Cisco
3 1 (25.00%) Azure
3 1 (25.00%) iPad
3 1 (25.00%) Trend Analysis
3 1 (25.00%) Bomgar
3 1 (25.00%) Microsoft 365
3 1 (25.00%) Microsoft Intune
3 1 (25.00%) Performance Monitoring
3 1 (25.00%) Mentoring

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (75.00%) Microsoft Office
Cloud Services
1 1 (25.00%) Azure
1 1 (25.00%) Microsoft 365
Communications & Networking
1 1 (25.00%) Remote Desktop
General
1 4 (100.00%) Social Skills
2 3 (75.00%) Documentation Skills
3 1 (25.00%) Presentation Skills
Miscellaneous
1 1 (25.00%) iPad
1 1 (25.00%) iPhone
Operating Systems
1 3 (75.00%) Windows
Processes & Methodologies
1 4 (100.00%) Customer Service
1 4 (100.00%) ITIL
2 1 (25.00%) Asset Management
2 1 (25.00%) Conflict Management
2 1 (25.00%) Knowledge Management
2 1 (25.00%) Mentoring
2 1 (25.00%) Performance Monitoring
2 1 (25.00%) Problem Management
2 1 (25.00%) Ticket Management
2 1 (25.00%) Trend Analysis
Qualifications
1 3 (75.00%) A+ Certification
1 3 (75.00%) Degree
1 3 (75.00%) DV Cleared
1 3 (75.00%) Network+ Certification
1 3 (75.00%) Security Cleared
Quality Assurance & Compliance
1 4 (100.00%) SLA
System Software
1 4 (100.00%) Active Directory
Systems Management
1 3 (75.00%) WSUS
2 1 (25.00%) Microsoft Intune
Vendors
1 4 (100.00%) Microsoft
1 4 (100.00%) ServiceNow
2 3 (75.00%) HP
3 1 (25.00%) Bomgar
3 1 (25.00%) Cisco