The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 128 128 123
Rank change year-on-year
0 -5
Permanent jobs requiring a 2nd Line Support 11 17 25
As % of all permanent IT jobs located in Reading 0.52% 0.71% 1.10%
As % of the Job Titles category 0.55% 0.74% 1.16%
Number of salaries quoted 11 14 22
Average salary £26,000 £25,750 £22,250
Average salary % change year-on-year
+0.97% +15.73%
90% offered a salary of more than £23,000 £23,000 £22,000
10% offered a salary of more than £37,500 £29,000 £36,350
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
1983 2302 2155
As % of all permanent IT jobs located in Reading 94.34% 95.76% 94.77%
Number of salaries quoted 1539 1603 1616
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,500 £25,000 £25,000
10% offered a salary of more than £65,000 £65,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Reading region over the 3 months to 10 February 2016.

2nd Line Support Salary Histogram in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 10 February 2016, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 33 (91.67%) Windows
2 26 (72.22%) Active Directory
3 16 (44.44%) TCP/IP
4 15 (41.67%) Linux
4 15 (41.67%) Windows Server
5 14 (38.89%) Microsoft
5 14 (38.89%) VMware
6 13 (36.11%) Windows Server 2008
6 13 (36.11%) Red Hat
7 12 (33.33%) CentOS
7 12 (33.33%) Red Hat Enterprise Linux
8 11 (30.56%) MS Exchange
9 10 (27.78%) Cisco
9 10 (27.78%) Debian
9 10 (27.78%) Ubuntu
9 10 (27.78%) Windows Server 2012
10 8 (22.22%) Exchange Server 2010
11 7 (19.44%) DNS
11 7 (19.44%) DHCP
12 6 (16.67%) SQL
12 6 (16.67%) CheckPoint
12 6 (16.67%) Windows Server 2003
12 6 (16.67%) Windows 7
13 5 (13.89%) Wireless
13 5 (13.89%) VPN
14 4 (11.11%) VoIP
14 4 (11.11%) ITIL
15 3 (8.33%) Windows Vista
15 3 (8.33%) Dell KACE
15 3 (8.33%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 10 February 2016, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (30.56%) MS Exchange
2 8 (22.22%) Exchange Server 2010
3 3 (8.33%) Blackberry Enterprise Server
3 3 (8.33%) SharePoint
4 2 (5.56%) Apache
5 1 (2.78%) IIS
5 1 (2.78%) Tomcat
Applications
1 2 (5.56%) MS Excel
1 2 (5.56%) MS Office
Business Applications
1 1 (2.78%) Dynamics GP
Cloud Services
1 1 (2.78%) Mimecast
Communications & Networking
1 16 (44.44%) TCP/IP
2 7 (19.44%) DHCP
2 7 (19.44%) DNS
3 5 (13.89%) VPN
3 5 (13.89%) Wireless
4 4 (11.11%) VoIP
5 3 (8.33%) Firewall
6 2 (5.56%) LAN
6 2 (5.56%) Network Security
6 2 (5.56%) SAN
6 2 (5.56%) WAN
7 1 (2.78%) Cisco ASA
7 1 (2.78%) Cisco Nexus
7 1 (2.78%) Ethernet
7 1 (2.78%) FCoE
7 1 (2.78%) Fibre Channel
7 1 (2.78%) LDAP
7 1 (2.78%) MPLS
7 1 (2.78%) WLAN
Database & Business Intelligence
1 1 (2.78%) SQL Server
General
1 2 (5.56%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.78%) HTML
Miscellaneous
1 3 (8.33%) Blackberry
2 2 (5.56%) Data Centre
3 1 (2.78%) Driving Licence
3 1 (2.78%) e-Health
3 1 (2.78%) Enterprise Cloud
3 1 (2.78%) FlexPod
3 1 (2.78%) PACS
Operating Systems
1 33 (91.67%) Windows
2 15 (41.67%) Linux
2 15 (41.67%) Windows Server
3 13 (36.11%) Windows Server 2008
4 12 (33.33%) CentOS
4 12 (33.33%) Red Hat Enterprise Linux
5 10 (27.78%) Debian
5 10 (27.78%) Ubuntu
5 10 (27.78%) Windows Server 2012
6 6 (16.67%) Windows 7
6 6 (16.67%) Windows Server 2003
7 3 (8.33%) Windows Vista
7 3 (8.33%) Windows XP
8 2 (5.56%) Windows 8
9 1 (2.78%) Data ONTAP
9 1 (2.78%) Solaris
9 1 (2.78%) Unix
9 1 (2.78%) Windows 2000
Processes & Methodologies
1 4 (11.11%) ITIL
2 1 (2.78%) Coaching
2 1 (2.78%) High Availability
2 1 (2.78%) Incident Management
2 1 (2.78%) Infrastructure Management
2 1 (2.78%) Mentoring
2 1 (2.78%) Problem Management
2 1 (2.78%) Risk Analysis
2 1 (2.78%) Root Cause Analysis
2 1 (2.78%) Server Building
2 1 (2.78%) Software Deployment
Programming Languages
1 6 (16.67%) SQL
2 2 (5.56%) Perl
3 1 (2.78%) C#
3 1 (2.78%) C++
3 1 (2.78%) Java
3 1 (2.78%) PHP
3 1 (2.78%) Python
Qualifications
1 1 (2.78%) ITIL Foundation Certificate
1 1 (2.78%) MCP
1 1 (2.78%) Security Cleared
Quality Assurance & Compliance
1 2 (5.56%) SLA
2 1 (2.78%) DICOM
2 1 (2.78%) PCI DSS
System Software
1 26 (72.22%) Active Directory
2 3 (8.33%) VMware Infrastructure
3 2 (5.56%) Terminal Services
4 1 (2.78%) Firmware
4 1 (2.78%) vSphere
Systems Management
1 1 (2.78%) NetBackup
Vendors
1 14 (38.89%) Microsoft
1 14 (38.89%) VMware
2 13 (36.11%) Red Hat
3 10 (27.78%) Cisco
4 6 (16.67%) CheckPoint
5 3 (8.33%) Dell
5 3 (8.33%) Dell KACE
6 1 (2.78%) Acronis
6 1 (2.78%) Aruba
6 1 (2.78%) CA
6 1 (2.78%) Citrix
6 1 (2.78%) HP
6 1 (2.78%) IBM
6 1 (2.78%) NetApp
6 1 (2.78%) Remedy
6 1 (2.78%) Sophos
6 1 (2.78%) Trend Micro