The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 107 127 104
Rank change year-on-year
+20 -23
Permanent jobs requiring a 2nd Line Support 33 12 28
As % of all permanent IT jobs located in Reading 1.34% 0.51% 1.31%
As % of the Job Titles category 1.46% 0.55% 1.41%
Number of salaries quoted 32 12 27
Average salary £27,500 £27,500 £24,000
Average salary % change year-on-year
- +14.58%
90% offered a salary of more than £24,000 £21,500 £20,000
10% offered a salary of more than £32,500 £30,000 £32,500
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
Berkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Reading region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Reading
Permanent IT job ads with a match in the
Job Titles category
2256 2198 1985
As % of all permanent IT jobs located in Reading 91.63% 94.25% 92.97%
Number of salaries quoted 1606 1736 1675
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £70,000 £62,500 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Reading

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Reading region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Reading

2nd Line Support
Salary Trend in Reading

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

2nd Line Support Salary Trend in Reading

2nd Line Support
Salary Histogram in Reading

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Reading region over the 3 months to 20 August 2014.

2nd Line Support Salary Histogram in Reading

2nd Line Support
Top 30 Related IT Skills in Reading

For the 6 months to 20 August 2014, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 50 (83.33%) Windows
2 39 (65.00%) Microsoft
3 30 (50.00%) Active Directory
4 27 (45.00%) Windows 7
5 25 (41.67%) Windows Server 2008
5 25 (41.67%) Microsoft Certification
6 21 (35.00%) MS Exchange
6 21 (35.00%) MCP
7 15 (25.00%) Windows Server 2012
8 14 (23.33%) Windows Server 2003
9 13 (21.67%) ITIL
9 13 (21.67%) VMware
10 12 (20.00%) SC Cleared
10 12 (20.00%) Security Cleared
10 12 (20.00%) MS Excel
11 11 (18.33%) SQL Server
12 10 (16.67%) HP
12 10 (16.67%) MCTS
13 9 (15.00%) MCSA
14 8 (13.33%) MCSE
14 8 (13.33%) SQL
14 8 (13.33%) SLA
14 8 (13.33%) MCITP
14 8 (13.33%) DV Cleared
14 8 (13.33%) Exchange Server 2007
14 8 (13.33%) Exchange Server 2010
14 8 (13.33%) Windows 8
15 7 (11.67%) Android
15 7 (11.67%) VMware Infrastructure
15 7 (11.67%) Symantec

2nd Line Support
Top Related IT Skills in Reading by Category

For the 6 months to 20 August 2014, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (35.00%) MS Exchange
2 8 (13.33%) Exchange Server 2007
2 8 (13.33%) Exchange Server 2010
3 7 (11.67%) SharePoint
4 6 (10.00%) IBM Notes
5 5 (8.33%) Lync
6 4 (6.67%) SharePoint 2010
Applications
1 12 (20.00%) MS Excel
2 7 (11.67%) MS Visio
3 3 (5.00%) MS Office
Business Applications
1 4 (6.67%) Sage 200
Cloud Services
1 2 (3.33%) Office 365
Communications & Networking
1 6 (10.00%) LAN
1 6 (10.00%) DHCP
1 6 (10.00%) DNS
1 6 (10.00%) Firewall
2 5 (8.33%) WAN
2 5 (8.33%) VPN
3 4 (6.67%) Wireless
3 4 (6.67%) Cisco ASA
3 4 (6.67%) SAN
3 4 (6.67%) MPLS
4 1 (1.67%) TCP/IP
Database & Business Intelligence
1 11 (18.33%) SQL Server
General
1 5 (8.33%) Finance
1 5 (8.33%) Billing
2 1 (1.67%) German Language
2 1 (1.67%) Manufacturing
2 1 (1.67%) Telecoms
Miscellaneous
1 4 (6.67%) PDA
Operating Systems
1 50 (83.33%) Windows
2 27 (45.00%) Windows 7
3 25 (41.67%) Windows Server 2008
4 15 (25.00%) Windows Server 2012
5 14 (23.33%) Windows Server 2003
6 8 (13.33%) Windows 8
7 7 (11.67%) Android
8 4 (6.67%) Windows Vista
8 4 (6.67%) Windows XP
9 3 (5.00%) Linux
10 2 (3.33%) UNIX
11 1 (1.67%) Mac OS X
11 1 (1.67%) AIX
11 1 (1.67%) HPUX
11 1 (1.67%) Solaris
11 1 (1.67%) IRIX
Processes & Methodologies
1 13 (21.67%) ITIL
2 7 (11.67%) Configuration Management
3 4 (6.67%) Project Management
3 4 (6.67%) Disaster Recovery
3 4 (6.67%) Security Management
4 3 (5.00%) Network Design
5 1 (1.67%) Systems Analysis
5 1 (1.67%) Network Management
5 1 (1.67%) Infrastructure Management
5 1 (1.67%) CRM
Programming Languages
1 8 (13.33%) SQL
2 1 (1.67%) PowerShell
Qualifications
1 25 (41.67%) Microsoft Certification
2 21 (35.00%) MCP
3 12 (20.00%) SC Cleared
3 12 (20.00%) Security Cleared
4 10 (16.67%) MCTS
5 9 (15.00%) MCSA
6 8 (13.33%) MCITP
6 8 (13.33%) DV Cleared
6 8 (13.33%) MCSE
7 1 (1.67%) OCA
7 1 (1.67%) Oracle Certification
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 4 (6.67%) ISO/IEC 27001
System Software
1 30 (50.00%) Active Directory
2 7 (11.67%) VMware Infrastructure
3 2 (3.33%) Hyper-V
Vendors
1 39 (65.00%) Microsoft
2 13 (21.67%) VMware
3 10 (16.67%) HP
4 7 (11.67%) Salesforce.com
4 7 (11.67%) Symantec
5 6 (10.00%) Lotus
5 6 (10.00%) SAP
6 4 (6.67%) Cisco
6 4 (6.67%) Sage
6 4 (6.67%) Aruba
7 1 (1.67%) Oracle
7 1 (1.67%) Sun
Reading, Berkshire
Interact Consulting
Salary: 25-27k
Posted: 5 days ago