The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Reading region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Reading region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 100 116 100
Rank change year-on-year
+16 -16
Permanent jobs requiring a 2nd Line Support 30 20 12
As % of all permanent IT jobs located in Reading 1.412% 0.883% 0.653%
As % of the Job Titles category 1.487% 0.927% 0.698%
Number of salaries quoted 29 19 12
Average salary £26,500 £31,000 £36,250
Average salary % change year-on-year
-14.51% -14.48%
90% offered a salary of more than £22,500 £21,500 £26,400
10% offered a salary of more than £40,000 £36,000 £41,500
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
Reading
Permanent IT job ads with a match in the
Job Titles category
2017 2157 1719
As % of all permanent IT jobs located in Reading 94.92% 95.19% 93.53%
Number of salaries quoted 1650 1853 1380
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £26,000 £25,000
10% offered a salary of more than £65,000 £65,000 £60,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
Berkshire

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Reading region as a proportion of the total demand within the Job Titles category.

Reading 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Reading region.

Reading 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Reading region over the 3 months to 20 May 2013.

Reading 2nd Line Support Salary Histogram

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 24 (43.64%) Windows
2 22 (40.00%) MPLS
2 22 (40.00%) Unified Communications
3 20 (36.36%) Cisco
4 16 (29.09%) Microsoft
4 16 (29.09%) CCIE
4 16 (29.09%) CCSP
4 16 (29.09%) CCNP
4 16 (29.09%) CCIP
4 16 (29.09%) CCNA
4 16 (29.09%) Active Directory
4 16 (29.09%) Cisco Certification
5 15 (27.27%) MS Excel
6 11 (20.00%) Windows Server 2008
7 10 (18.18%) Windows Vista
7 10 (18.18%) MS Exchange
8 8 (14.55%) LAN
8 8 (14.55%) WAN
8 8 (14.55%) Windows Server 2003
9 7 (12.73%) TCP/IP
9 7 (12.73%) Windows XP
9 7 (12.73%) MS Office
10 6 (10.91%) VMware
10 6 (10.91%) Juniper
10 6 (10.91%) Exchange Server 2007
10 6 (10.91%) JNCIA
10 6 (10.91%) JNCIS
10 6 (10.91%) JNCIP
10 6 (10.91%) Exchange Server 2003
11 5 (9.091%) Law

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Reading region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (1.818%) HTML
1 1 (1.818%) .NET
1 1 (1.818%) COM
1 1 (1.818%) LAMP
Application Platforms
1 10 (18.18%) MS Exchange
2 6 (10.91%) Exchange Server 2003
2 6 (10.91%) Exchange Server 2007
3 3 (5.455%) Exchange Server 2010
Applications
1 15 (27.27%) MS Excel
2 7 (12.73%) MS Office
Communications & Networking
1 22 (40.00%) MPLS
1 22 (40.00%) Unified Communications
2 8 (14.55%) LAN
2 8 (14.55%) WAN
3 7 (12.73%) TCP/IP
4 4 (7.273%) DNS
5 3 (5.455%) DHCP
5 3 (5.455%) ADSL
6 1 (1.818%) H.323
6 1 (1.818%) Firewall
6 1 (1.818%) IMAP
6 1 (1.818%) FTP
6 1 (1.818%) SAN
6 1 (1.818%) POP3
6 1 (1.818%) SMTP
6 1 (1.818%) VoIP
Database & Business Intelligence
1 4 (7.273%) SQL Server
General
1 5 (9.091%) Law
2 3 (5.455%) Finance
3 2 (3.636%) Telecoms
4 1 (1.818%) Manufacturing
Miscellaneous
1 3 (5.455%) Blackberry
1 3 (5.455%) PDA
1 3 (5.455%) iPad
2 2 (3.636%) Thin Client
2 2 (3.636%) Fat Client
3 1 (1.818%) IVR
Operating Systems
1 24 (43.64%) Windows
2 11 (20.00%) Windows Server 2008
3 10 (18.18%) Windows Vista
4 8 (14.55%) Windows Server 2003
5 7 (12.73%) Windows XP
6 5 (9.091%) Linux
7 4 (7.273%) Windows 7
8 3 (5.455%) Mac OS
8 3 (5.455%) Windows NT
9 2 (3.636%) Windows 2000 Server
9 2 (3.636%) Windows 8
9 2 (3.636%) Windows Server 2012
10 1 (1.818%) UNIX
Processes & Methodologies
1 3 (5.455%) ITIL
1 3 (5.455%) CRM
Programming Languages
1 3 (5.455%) SQL
2 1 (1.818%) VBScript
2 1 (1.818%) VB
2 1 (1.818%) COBOL
2 1 (1.818%) Java
2 1 (1.818%) JavaScript
Qualifications
1 16 (29.09%) CCIE
1 16 (29.09%) CCSP
1 16 (29.09%) CCNP
1 16 (29.09%) CCIP
1 16 (29.09%) CCNA
1 16 (29.09%) Cisco Certification
2 6 (10.91%) JNCIA
2 6 (10.91%) JNCIS
2 6 (10.91%) JNCIP
3 3 (5.455%) SC Cleared
3 3 (5.455%) Security Cleared
3 3 (5.455%) Microsoft Certification
4 2 (3.636%) HND
4 2 (3.636%) MCSE
Quality Assurance & Compliance
1 4 (7.273%) SLA
System Software
1 16 (29.09%) Active Directory
2 3 (5.455%) VMware Infrastructure
3 2 (3.636%) Terminal Services
4 1 (1.818%) Hyper-V
Systems Management
1 1 (1.818%) Plesk
Vendors
1 20 (36.36%) Cisco
2 16 (29.09%) Microsoft
3 6 (10.91%) Juniper
3 6 (10.91%) VMware
4 2 (3.636%) Citrix
4 2 (3.636%) Avaya
5 1 (1.818%) Twitter
5 1 (1.818%) Genesys