The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Shropshire region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 22 28 27
Rank change year-on-year
+6 -1
Permanent jobs requiring a 1st Line Support 13 1 4
As % of all permanent IT jobs located in Shropshire 6.25% 0.89% 2.52%
As % of the Job Titles category 6.57% 0.90% 2.52%
Number of salaries quoted 13 1 4
Average salary £18,000 £19,000 £15,100
Average salary % change year-on-year
-5.26% +25.82%
90% offered a salary of more than £17,000 £19,000 £12,700
10% offered a salary of more than £18,500 £19,000 £18,550
UK excluding London average salary £20,000 £20,250 £19,500
% change year-on-year
-1.23% +3.84%
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Shropshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Shropshire
Permanent IT job ads with a match in the
Job Titles category
198 111 159
As % of all permanent IT jobs located in Shropshire 95.19% 99.11% 100.00%
Number of salaries quoted 164 91 75
Average salary £35,000 £35,000 £34,000
Average salary % change year-on-year
- +2.94%
90% offered a salary of more than £21,000 £20,500 £18,000
10% offered a salary of more than £60,000 £50,000 £42,500
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

1st Line Support
Jobs Demand Trend in Shropshire

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Shropshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Shropshire

1st Line Support
Salary Trend in Shropshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Shropshire region.

1st Line Support Salary Trend in Shropshire

1st Line Support
Job Locations in Shropshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Shropshire region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Telford +8 11 £18,000 -5.26% 1
1st Line Support
West Midlands

1st Line Support
Top 30 Related IT Skills in Shropshire

For the 6 months to 6 July 2015, IT jobs across the Shropshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 16 (88.89%) Active Directory
2 14 (77.78%) Microsoft
3 12 (66.67%) Windows
4 11 (61.11%) Citrix
5 9 (50.00%) Windows Server 2008
5 9 (50.00%) Windows Server 2012
6 8 (44.44%) MS Exchange
7 7 (38.89%) MS Office
8 6 (33.33%) DHCP
8 6 (33.33%) DNS
8 6 (33.33%) Server Building
9 5 (27.78%) Exchange Server 2010
9 5 (27.78%) Windows Server 2003
9 5 (27.78%) ITIL
10 4 (22.22%) ITIL Certification
10 4 (22.22%) Exchange Server 2007
10 4 (22.22%) Citrix Presentation Server
10 4 (22.22%) XenApp
11 3 (16.67%) Data Centre
11 3 (16.67%) Degree
11 3 (16.67%) Legal
11 3 (16.67%) Terminal Services
12 2 (11.11%) SQL Server 2000
12 2 (11.11%) Firewall
12 2 (11.11%) SQL Server 2005
12 2 (11.11%) Linux
12 2 (11.11%) MS Excel
12 2 (11.11%) Windows XP
12 2 (11.11%) TCP/IP
12 2 (11.11%) VPN

1st Line Support
Top Related IT Skills in Shropshire by Category

For the 6 months to 6 July 2015, IT jobs across the Shropshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (44.44%) MS Exchange
2 5 (27.78%) Exchange Server 2010
3 4 (22.22%) Exchange Server 2007
4 1 (5.56%) Exchange Server 2013
Applications
1 7 (38.89%) MS Office
2 2 (11.11%) MS Excel
Communications & Networking
1 6 (33.33%) DHCP
1 6 (33.33%) DNS
2 2 (11.11%) TCP/IP
2 2 (11.11%) VPN
2 2 (11.11%) Firewall
3 1 (5.56%) VoIP
3 1 (5.56%) Internet
Database & Business Intelligence
1 2 (11.11%) SQL Server
1 2 (11.11%) SQL Server 2000
1 2 (11.11%) SQL Server 2005
1 2 (11.11%) SQL Server 2008
General
1 3 (16.67%) Legal
Miscellaneous
1 3 (16.67%) Data Centre
Operating Systems
1 12 (66.67%) Windows
2 9 (50.00%) Windows Server 2008
2 9 (50.00%) Windows Server 2012
3 5 (27.78%) Windows Server 2003
4 2 (11.11%) Linux
4 2 (11.11%) Windows XP
5 1 (5.56%) Windows 8
Processes & Methodologies
1 6 (33.33%) Server Building
2 5 (27.78%) ITIL
3 1 (5.56%) Time Management
Qualifications
1 4 (22.22%) ITIL Certification
2 3 (16.67%) Degree
3 1 (5.56%) MCSE
3 1 (5.56%) Microsoft Certification
System Software
1 16 (88.89%) Active Directory
2 4 (22.22%) Citrix Presentation Server
2 4 (22.22%) XenApp
3 3 (16.67%) Terminal Services
4 1 (5.56%) vSphere
Vendors
1 14 (77.78%) Microsoft
2 11 (61.11%) Citrix
3 1 (5.56%) Apple
3 1 (5.56%) Salesforce.com
3 1 (5.56%) VMware
3 1 (5.56%) Cisco
Telford, Shropshire
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £19000.00 per annum
Posted: 7 hours ago