The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
First Line Support
Rank 198 208 180
Rank change year-on-year
+10 -28
Permanent jobs requiring a 1st Line Support 23 8 24
As % of all permanent IT jobs located in the West Midlands 0.40% 0.15% 0.44%
As % of the Job Titles category 0.43% 0.15% 0.46%
Number of salaries quoted 23 8 23
Average salary £19,000 £19,000 £19,380
Average salary % change year-on-year
- -1.96%
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £22,800 £22,850 £24,500
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5367 5205 5172
As % of all permanent IT jobs located in the West Midlands 93.99% 95.43% 94.78%
Number of salaries quoted 4474 4311 4391
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +11 5 £21,000 +10.52% 2
Shropshire -5 5 £18,000 +2.85%
Staffordshire +13 4 £18,750 -12.79% 2
Warwickshire -5 3 £19,000 -26.92% 2
Coventry -9 3 £17,000 -15.94% 2
Worcestershire - 1 £22,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 1 September 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 34 (60.71%) Microsoft
2 31 (55.36%) Active Directory
3 29 (51.79%) Windows
4 22 (39.29%) MS Office
5 19 (33.93%) ITIL
6 17 (30.36%) Citrix
7 15 (26.79%) MS Exchange
8 14 (25.00%) MS Excel
9 13 (23.21%) Incident Management
10 12 (21.43%) TCP/IP
11 11 (19.64%) Windows 7
11 11 (19.64%) Windows Server 2008
12 10 (17.86%) SLA
13 8 (14.29%) Cisco
13 8 (14.29%) DNS
13 8 (14.29%) Problem Management
14 7 (12.50%) Windows Server 2012
14 7 (12.50%) Server Building
14 7 (12.50%) Windows XP
14 7 (12.50%) LAN
14 7 (12.50%) WAN
14 7 (12.50%) DHCP
14 7 (12.50%) Windows Server 2003
14 7 (12.50%) Service Management
15 5 (8.93%) ITSM
15 5 (8.93%) HP
15 5 (8.93%) SQL Server
15 5 (8.93%) XenApp
15 5 (8.93%) Exchange Server 2010
15 5 (8.93%) Citrix Presentation Server

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 1 September 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (26.79%) MS Exchange
2 5 (8.93%) Exchange Server 2010
3 4 (7.14%) Exchange Server 2007
4 1 (1.79%) SharePoint
4 1 (1.79%) Exchange Server 2013
4 1 (1.79%) Blackberry Enterprise Server
4 1 (1.79%) Exchange Server 2003
4 1 (1.79%) SharePoint Server
Applications
1 22 (39.29%) MS Office
2 14 (25.00%) MS Excel
Business Applications
1 4 (7.14%) Remedy ITSM
Communications & Networking
1 12 (21.43%) TCP/IP
2 8 (14.29%) DNS
3 7 (12.50%) LAN
3 7 (12.50%) WAN
3 7 (12.50%) DHCP
4 4 (7.14%) Internet
5 3 (5.36%) VPN
6 2 (3.57%) Firewall
7 1 (1.79%) Wireless
7 1 (1.79%) IP Telephony
7 1 (1.79%) Ethernet
7 1 (1.79%) VoIP
Database & Business Intelligence
1 5 (8.93%) SQL Server
2 3 (5.36%) SQL Server 2000
2 3 (5.36%) SQL Server 2008
3 2 (3.57%) SQL Server 2005
General
1 4 (7.14%) Military
2 3 (5.36%) Retail
2 3 (5.36%) Legal
3 2 (3.57%) Pharmaceutical
3 2 (3.57%) Telecoms
Miscellaneous
1 4 (7.14%) Management Information System
1 4 (7.14%) Statistics
2 3 (5.36%) Mobile Computing
3 1 (1.79%) Data Centre
3 1 (1.79%) Computer Science
3 1 (1.79%) Blackberry
Operating Systems
1 29 (51.79%) Windows
2 11 (19.64%) Windows Server 2008
2 11 (19.64%) Windows 7
3 7 (12.50%) Windows XP
3 7 (12.50%) Windows Server 2003
3 7 (12.50%) Windows Server 2012
4 4 (7.14%) Windows 8
5 3 (5.36%) Windows Vista
6 2 (3.57%) Apple iOS
6 2 (3.57%) Linux
7 1 (1.79%) Android
Processes & Methodologies
1 19 (33.93%) ITIL
2 13 (23.21%) Incident Management
3 8 (14.29%) Problem Management
4 7 (12.50%) Service Management
4 7 (12.50%) Server Building
5 5 (8.93%) ITSM
6 4 (7.14%) Change Management
6 4 (7.14%) Infrastructure Management
7 3 (5.36%) Software Asset Management
7 3 (5.36%) Service Delivery
7 3 (5.36%) CRM
7 3 (5.36%) Asset Management
8 1 (1.79%) Logistics
Programming Languages
1 2 (3.57%) SQL
Qualifications
1 4 (7.14%) ITIL Certification
2 3 (5.36%) ITIL Foundation Certificate
3 2 (3.57%) MCSE
3 2 (3.57%) CCNA
3 2 (3.57%) Cisco Certification
3 2 (3.57%) Microsoft Certification
4 1 (1.79%) MCTS
4 1 (1.79%) MCITP
4 1 (1.79%) Degree
4 1 (1.79%) Security Cleared
Quality Assurance & Compliance
1 10 (17.86%) SLA
System Software
1 31 (55.36%) Active Directory
2 5 (8.93%) Citrix Presentation Server
2 5 (8.93%) XenApp
3 1 (1.79%) vSphere
3 1 (1.79%) Terminal Services
Systems Management
1 1 (1.79%) SCCM
Vendors
1 34 (60.71%) Microsoft
2 17 (30.36%) Citrix
3 8 (14.29%) Cisco
4 5 (8.93%) HP
5 4 (7.14%) BMC
5 4 (7.14%) Remedy
6 2 (3.57%) Avaya
6 2 (3.57%) VMware
7 1 (1.79%) Mitel
7 1 (1.79%) Huawei
7 1 (1.79%) Nortel
7 1 (1.79%) 3Com
7 1 (1.79%) Apple
Tamworth, Staffordshire
Big Red Recruitment
Salary: £24050 per annum + excellent benefits
Posted: 3 days ago
Stratford-upon-Avon
Pearson Whiffin
Salary: £18000 - £21000 per annum
Posted: 5 days ago
Lichfield, Staffordshire
ReThink Recruitment
Salary: £16000 - £20000 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £17000 - £19000 per annum
Posted: 6 days ago
Warwick
Erin Associates
Salary: £20000 - £22000 per annum + Training & Benefits
Posted: 7 days ago
Coventry
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 21 days ago