The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
First Line Support
England / West Midlands
Rank 184 203 188
Rank change year-on-year
+19 -15
Permanent jobs requiring a 1st Line Support 24 26 26
As % of all permanent IT jobs located in the West Midlands 0.51% 0.44% 0.52%
As % of the Job Titles category 0.52% 0.46% 0.54%
Number of salaries quoted 24 24 26
Median salary £19,750 £21,000 £19,250
Median salary % change year-on-year
-5.95% +9.09%
90% offered a salary of more than £17,650 £19,350 £17,500
10% offered a salary of more than £24,000 £26,150 £23,750
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year
+2.43% +2.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4593 5695 4835
As % of all permanent IT jobs located in the West Midlands 97.29% 96.48% 96.95%
Number of salaries quoted 3737 4718 4172
Median salary £40,000 £41,500 £39,000
Median salary % change year-on-year
-3.61% +6.41%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

1st Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +4 5 £23,000 -3.15%
Coventry +16 4 £19,000 -7.31%
Birmingham +4 4 £22,500 +7.14% 2
Worcestershire - 4 £20,000 - 1
Solihull -4 2 £22,250 +5.95%
Shropshire - 2 £19,000 -
Walsall - 1 £19,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 February 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support in the job title.

1 23 (48.94%) Microsoft
2 22 (46.81%) Windows
3 17 (36.17%) MS Office
4 16 (34.04%) Active Directory
5 11 (23.40%) Windows 7
6 8 (17.02%) MS Exchange
7 7 (14.89%) MS Excel
7 7 (14.89%) SQL
7 7 (14.89%) Law
7 7 (14.89%) Windows Server
8 5 (10.64%) Degree
8 5 (10.64%) Microsoft Certification
8 5 (10.64%) ITIL
9 4 (8.51%) LAN
9 4 (8.51%) TCP/IP
9 4 (8.51%) Citrix
9 4 (8.51%) Legal
9 4 (8.51%) Service Management
9 4 (8.51%) Windows Server 2012
9 4 (8.51%) Analytical Skills
9 4 (8.51%) Windows Server 2008
9 4 (8.51%) iPad
10 3 (6.38%) Office 365
10 3 (6.38%) Windows 8
10 3 (6.38%) Incident Management
10 3 (6.38%) Firewall
10 3 (6.38%) Stakeholder Management
10 3 (6.38%) SLA
10 3 (6.38%) Windows Server 2003
10 3 (6.38%) Windows XP

1st Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (17.02%) MS Exchange
2 2 (4.26%) Exchange Server 2003
3 1 (2.13%) CMS
3 1 (2.13%) Exchange Server 2010
3 1 (2.13%) Sitecore CMS
3 1 (2.13%) Umbraco
3 1 (2.13%) WordPress
Applications
1 17 (36.17%) MS Office
2 7 (14.89%) MS Excel
3 2 (4.26%) MS PowerPoint
3 2 (4.26%) MS Project
3 2 (4.26%) MS Visio
Cloud Services
1 3 (6.38%) Office 365
2 1 (2.13%) Microsoft Azure
Communications & Networking
1 4 (8.51%) LAN
1 4 (8.51%) TCP/IP
2 3 (6.38%) Firewall
3 2 (4.26%) DHCP
3 2 (4.26%) DNS
3 2 (4.26%) VPN
3 2 (4.26%) WAN
Database & Business Intelligence
1 3 (6.38%) SQL Server
2 2 (4.26%) MS Access
2 2 (4.26%) SQL Server 2000
2 2 (4.26%) SQL Server 2005
2 2 (4.26%) SQL Server 2008
3 1 (2.13%) DB2
Development Applications
1 1 (2.13%) JIRA
General
1 7 (14.89%) Law
2 4 (8.51%) Legal
3 1 (2.13%) Advertising
3 1 (2.13%) French Language
3 1 (2.13%) German Language
3 1 (2.13%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (2.13%) .NET
Miscellaneous
1 4 (8.51%) Analytical Skills
1 4 (8.51%) iPad
2 1 (2.13%) Blackberry
2 1 (2.13%) Computer Science
2 1 (2.13%) Mobile Computing
Operating Systems
1 22 (46.81%) Windows
2 11 (23.40%) Windows 7
3 7 (14.89%) Windows Server
4 4 (8.51%) Windows Server 2008
4 4 (8.51%) Windows Server 2012
5 3 (6.38%) Linux
5 3 (6.38%) Windows 8
5 3 (6.38%) Windows Server 2003
5 3 (6.38%) Windows XP
6 2 (4.26%) Windows 10
7 1 (2.13%) Android
7 1 (2.13%) Apple iOS
7 1 (2.13%) Windows Mobile
Processes & Methodologies
1 5 (10.64%) ITIL
2 4 (8.51%) Service Management
3 3 (6.38%) Incident Management
3 3 (6.38%) Stakeholder Management
4 2 (4.26%) CRM
4 2 (4.26%) Document Management
4 2 (4.26%) ERP
4 2 (4.26%) Mathematics
5 1 (2.13%) Asset Management
5 1 (2.13%) Change Management
5 1 (2.13%) Content Management
5 1 (2.13%) Mobile Device Management
5 1 (2.13%) Problem Management
5 1 (2.13%) Service Delivery
Programming Languages
1 7 (14.89%) SQL
2 1 (2.13%) C
2 1 (2.13%) Java
2 1 (2.13%) T-SQL
Qualifications
1 5 (10.64%) Degree
1 5 (10.64%) Microsoft Certification
2 3 (6.38%) MCSE
3 2 (4.26%) CCA
3 2 (4.26%) Citrix Certification
3 2 (4.26%) MCITP
3 2 (4.26%) MCTS
4 1 (2.13%) CCNA
4 1 (2.13%) CCNP
4 1 (2.13%) Cisco Certification
4 1 (2.13%) HND
4 1 (2.13%) ITIL Certification
4 1 (2.13%) MCSA
4 1 (2.13%) SC Cleared
4 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 3 (6.38%) SLA
System Software
1 16 (34.04%) Active Directory
2 2 (4.26%) Terminal Server
2 2 (4.26%) XenApp
2 2 (4.26%) XenDesktop
3 1 (2.13%) Hyper-V
3 1 (2.13%) VMware Infrastructure
Systems Management
1 2 (4.26%) SCCM
Vendors
1 23 (48.94%) Microsoft
2 4 (8.51%) Citrix
3 2 (4.26%) Adobe
3 2 (4.26%) Apple
3 2 (4.26%) PayPal
3 2 (4.26%) Salesforce.com
3 2 (4.26%) VMware
3 2 (4.26%) WorldPay
4 1 (2.13%) LexisNexis
4 1 (2.13%) Mitel
4 1 (2.13%) Oracle
4 1 (2.13%) PeopleSoft
4 1 (2.13%) Remedy
4 1 (2.13%) Sitecore
4 1 (2.13%) Spiceworks
Birmingham, West Midlands (County)
Spring Technology
Posted: 3 hours ago
Birmingham
Bluetown Online LTD
Posted: 7 days ago
Bromsgrove
Recruitment Genius Ltd
Salary: £15000 - £22000 per annum
Posted: 26 days ago