The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 183 199 191
Rank change year-on-year
+16 -8
Permanent jobs requiring a 1st Line Support 39 13 17
As % of all permanent IT jobs located in the West Midlands 0.67% 0.24% 0.32%
As % of the Job Titles category 0.71% 0.25% 0.33%
Number of salaries quoted 33 13 17
Average salary £18,500 £19,000 £19,000
Average salary % change year-on-year
-2.63% -
90% offered a salary of more than £17,600 £17,300 £17,020
10% offered a salary of more than £22,200 £26,400 £21,600
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5484 5105 5135
As % of all permanent IT jobs located in the West Midlands 94.28% 94.48% 95.27%
Number of salaries quoted 4570 4308 4311
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +3 13 £18,000 -5.26%
Warwickshire -10 7 £19,000 -30.90%
Birmingham -3 6 £21,000 +13.51% 2
Walsall - 4 £18,500 -
Staffordshire +6 2 £21,750 +1.16%
Coventry - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 3 July 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 39 (59.09%) Active Directory
2 37 (56.06%) Microsoft
3 36 (54.55%) Windows
4 29 (43.94%) MS Office
5 21 (31.82%) MS Excel
6 20 (30.30%) ITIL
6 20 (30.30%) Citrix
7 18 (27.27%) MS Exchange
8 17 (25.76%) Windows Server 2008
9 15 (22.73%) SLA
9 15 (22.73%) TCP/IP
10 14 (21.21%) Incident Management
11 13 (19.70%) Cisco
12 12 (18.18%) Windows Server 2012
13 11 (16.67%) Windows 7
14 9 (13.64%) Problem Management
14 9 (13.64%) DNS
14 9 (13.64%) Windows XP
15 8 (12.12%) LAN
15 8 (12.12%) WAN
15 8 (12.12%) DHCP
15 8 (12.12%) Windows Server 2003
15 8 (12.12%) Exchange Server 2010
16 7 (10.61%) Microsoft Certification
16 7 (10.61%) SQL Server
17 6 (9.09%) HP
17 6 (9.09%) VPN
17 6 (9.09%) VMware
17 6 (9.09%) Internet
17 6 (9.09%) Server Building

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 3 July 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (27.27%) MS Exchange
2 8 (12.12%) Exchange Server 2010
3 5 (7.58%) Exchange Server 2007
4 3 (4.55%) Exchange Server 2013
5 2 (3.03%) SharePoint
5 2 (3.03%) Blackberry Enterprise Server
5 2 (3.03%) Exchange Server 2003
6 1 (1.52%) SharePoint Server
6 1 (1.52%) Apache
6 1 (1.52%) nginx
Applications
1 29 (43.94%) MS Office
2 21 (31.82%) MS Excel
3 1 (1.52%) MS PowerPoint
Business Applications
1 4 (6.06%) Remedy ITSM
2 2 (3.03%) Teamcenter
3 1 (1.52%) Magento
Communications & Networking
1 15 (22.73%) TCP/IP
2 9 (13.64%) DNS
3 8 (12.12%) LAN
3 8 (12.12%) WAN
3 8 (12.12%) DHCP
4 6 (9.09%) Internet
4 6 (9.09%) VPN
5 2 (3.03%) Firewall
5 2 (3.03%) Wireless
5 2 (3.03%) VoIP
6 1 (1.52%) Ethernet
6 1 (1.52%) IP Telephony
6 1 (1.52%) SSH
Database & Business Intelligence
1 7 (10.61%) SQL Server
2 4 (6.06%) SQL Server 2008
3 3 (4.55%) SQL Server 2000
4 2 (3.03%) SQL Server 2005
5 1 (1.52%) MySQL
General
1 4 (6.06%) Military
2 3 (4.55%) Legal
3 2 (3.03%) Manufacturing
3 2 (3.03%) Telecoms
4 1 (1.52%) Finance
4 1 (1.52%) Retail
4 1 (1.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.52%) .NET
Miscellaneous
1 5 (7.58%) Data Centre
2 4 (6.06%) Management Information System
2 4 (6.06%) Statistics
3 3 (4.55%) Mobile Computing
4 2 (3.03%) Blackberry
Operating Systems
1 36 (54.55%) Windows
2 17 (25.76%) Windows Server 2008
3 12 (18.18%) Windows Server 2012
4 11 (16.67%) Windows 7
5 9 (13.64%) Windows XP
6 8 (12.12%) Windows Server 2003
7 4 (6.06%) Windows 8
8 3 (4.55%) Linux
9 2 (3.03%) Windows Vista
9 2 (3.03%) Apple iOS
10 1 (1.52%) Android
10 1 (1.52%) CentOS
Processes & Methodologies
1 20 (30.30%) ITIL
2 14 (21.21%) Incident Management
3 9 (13.64%) Problem Management
4 6 (9.09%) Server Building
5 5 (7.58%) Service Management
5 5 (7.58%) Change Management
6 4 (6.06%) ITSM
6 4 (6.06%) Infrastructure Management
7 3 (4.55%) Software Asset Management
7 3 (4.55%) Asset Management
7 3 (4.55%) Service Delivery
8 2 (3.03%) Logistics
9 1 (1.52%) CRM
9 1 (1.52%) Time Management
Programming Languages
1 3 (4.55%) SQL
2 1 (1.52%) PHP
Qualifications
1 7 (10.61%) Microsoft Certification
2 5 (7.58%) ITIL Certification
3 4 (6.06%) MCSE
3 4 (6.06%) Degree
4 3 (4.55%) MCP
4 3 (4.55%) ITIL Foundation Certificate
4 3 (4.55%) CCNA
4 3 (4.55%) Cisco Certification
4 3 (4.55%) MCTS
4 3 (4.55%) MCITP
5 2 (3.03%) MCSA
5 2 (3.03%) Security Cleared
6 1 (1.52%) A+ Certification
Quality Assurance & Compliance
1 15 (22.73%) SLA
System Software
1 39 (59.09%) Active Directory
2 5 (7.58%) Citrix Presentation Server
2 5 (7.58%) XenApp
3 3 (4.55%) VMware Infrastructure
3 3 (4.55%) Terminal Services
4 2 (3.03%) vSphere
5 1 (1.52%) Hyper-V
Systems Management
1 1 (1.52%) LiteSpeed
1 1 (1.52%) cPanel
Vendors
1 37 (56.06%) Microsoft
2 20 (30.30%) Citrix
3 13 (19.70%) Cisco
4 6 (9.09%) VMware
4 6 (9.09%) HP
5 4 (6.06%) BMC
5 4 (6.06%) Remedy
6 3 (4.55%) Avaya
7 2 (3.03%) Mitel
7 2 (3.03%) Huawei
7 2 (3.03%) Apple
8 1 (1.52%) Salesforce.com
8 1 (1.52%) Symantec
8 1 (1.52%) Nortel
8 1 (1.52%) Adobe
8 1 (1.52%) 3Com
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £12 per day
Posted: 2 days ago
Birmingham, West Midlands (County)
EasyWebRecruitment.com
Salary: Competitive
Posted: 5 days ago
West Midlands
Jumar Solutions
Posted: 5 days ago