The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 190 187 207
Rank change year-on-year
-3 +20
Permanent jobs requiring a 1st Line Support 42 43 10
As % of all permanent IT jobs located in the West Midlands 0.69% 0.73% 0.19%
As % of the Job Titles category 0.72% 0.76% 0.20%
Number of salaries quoted 40 37 10
Median salary £21,000 £19,000 £20,500
Median salary % change year-on-year
+10.52% -7.31%
90% offered a salary of more than £19,000 £18,000 £18,300
10% offered a salary of more than £22,500 £27,500 £22,100
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5800 5639 5117
As % of all permanent IT jobs located in the West Midlands 95.92% 95.82% 96.11%
Number of salaries quoted 4581 4624 4273
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £24,500 £24,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 1st Line Support across the West Midlands region over the 3 months to 27 July 2016.

1st Line Support Salary Histogram in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 18 £21,000 - 2
Worcestershire - 7 £19,500 -
Solihull +14 5 £21,000 -8.69%
Staffordshire +1 3 £20,000 -8.04% 2
Warwickshire 0 3 £19,000 -
Coventry +3 2 £17,500 -36.36%
Bilston - 1 £20,000 -
Dudley - 1 £20,500 -
West Bromwich - 1 £22,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support in the job title.

1 34 (47.22%) Microsoft
2 32 (44.44%) Windows
3 23 (31.94%) Active Directory
4 21 (29.17%) MS Office
5 14 (19.44%) Windows 7
6 13 (18.06%) ITIL
7 11 (15.28%) SQL
7 11 (15.28%) MS Excel
7 11 (15.28%) German Language
8 10 (13.89%) Blackberry
8 10 (13.89%) Firewall
9 9 (12.50%) Cisco
9 9 (12.50%) Degree
9 9 (12.50%) French Language
10 8 (11.11%) Apple iOS
11 7 (9.72%) Telecoms
11 7 (9.72%) SQL Server
11 7 (9.72%) Computer Science
11 7 (9.72%) Android
11 7 (9.72%) Windows Mobile
11 7 (9.72%) Mobile Computing
11 7 (9.72%) Mobile Device Management
12 6 (8.33%) Driving Licence
12 6 (8.33%) LAN
12 6 (8.33%) WAN
12 6 (8.33%) Citrix
12 6 (8.33%) ITIL Certification
13 5 (6.94%) DHCP
13 5 (6.94%) DNS
13 5 (6.94%) MS Exchange

1st Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.94%) MS Exchange
2 4 (5.56%) Exchange Server 2010
2 4 (5.56%) Exchange Server 2013
3 2 (2.78%) Skype for Business
4 1 (1.39%) Exchange Server 2007
Applications
1 21 (29.17%) MS Office
2 11 (15.28%) MS Excel
3 2 (2.78%) Spreadsheet
4 1 (1.39%) MS Project
4 1 (1.39%) MS Visio
Cloud Services
1 1 (1.39%) Google Apps
Communications & Networking
1 10 (13.89%) Firewall
2 6 (8.33%) LAN
2 6 (8.33%) WAN
3 5 (6.94%) ADSL
3 5 (6.94%) DHCP
3 5 (6.94%) DNS
4 3 (4.17%) BGP
4 3 (4.17%) MPLS
4 3 (4.17%) OSPF
5 2 (2.78%) TCP/IP
5 2 (2.78%) Unified Communications
5 2 (2.78%) VoIP
6 1 (1.39%) Wi-Fi
Database & Business Intelligence
1 7 (9.72%) SQL Server
2 1 (1.39%) MS Access
General
1 11 (15.28%) German Language
2 9 (12.50%) French Language
3 7 (9.72%) Telecoms
4 3 (4.17%) Law
4 3 (4.17%) Swedish Language
5 2 (2.78%) Finance
6 1 (1.39%) Pharmaceutical
6 1 (1.39%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.78%) XMPP
2 1 (1.39%) Web Services
Miscellaneous
1 10 (13.89%) Blackberry
2 7 (9.72%) Computer Science
2 7 (9.72%) Mobile Computing
3 6 (8.33%) Driving Licence
4 1 (1.39%) Analytical Skills
4 1 (1.39%) Data Centre
4 1 (1.39%) iPad
4 1 (1.39%) Mathematics
4 1 (1.39%) Smartphone
4 1 (1.39%) User Experience
Operating Systems
1 32 (44.44%) Windows
2 14 (19.44%) Windows 7
3 8 (11.11%) Apple iOS
4 7 (9.72%) Android
4 7 (9.72%) Windows Mobile
5 4 (5.56%) Windows Server 2008
6 3 (4.17%) Windows Server
7 2 (2.78%) Windows 8
8 1 (1.39%) Linux
8 1 (1.39%) Mac OS
8 1 (1.39%) Windows 10
8 1 (1.39%) Windows Server 2003
8 1 (1.39%) Windows Server 2012
8 1 (1.39%) Windows XP
Processes & Methodologies
1 13 (18.06%) ITIL
2 7 (9.72%) Mobile Device Management
3 4 (5.56%) Service Management
4 3 (4.17%) Trend Analysis
5 2 (2.78%) Change Management
6 1 (1.39%) Document Management
6 1 (1.39%) Incident Management
6 1 (1.39%) ITSM
6 1 (1.39%) Time Management
Programming Languages
1 11 (15.28%) SQL
2 1 (1.39%) C
Qualifications
1 9 (12.50%) Degree
2 6 (8.33%) ITIL Certification
3 3 (4.17%) CCNA
3 3 (4.17%) Cisco Certification
4 1 (1.39%) MCDST
4 1 (1.39%) MCP
4 1 (1.39%) MCSE
4 1 (1.39%) Microsoft Certification
Quality Assurance & Compliance
1 3 (4.17%) Data Quality
2 1 (1.39%) SLA
System Software
1 23 (31.94%) Active Directory
2 1 (1.39%) Hyper-V
2 1 (1.39%) VMware Infrastructure
Systems Management
1 5 (6.94%) Cisco CUCM
2 3 (4.17%) SCCM
Vendors
1 34 (47.22%) Microsoft
2 9 (12.50%) Cisco
3 6 (8.33%) Citrix
4 4 (5.56%) BT
4 4 (5.56%) Dell
4 4 (5.56%) Draytek
4 4 (5.56%) Mitel
4 4 (5.56%) NEC
4 4 (5.56%) Panasonic
5 3 (4.17%) Apple
5 3 (4.17%) LANDesk
5 3 (4.17%) ServiceNow
6 2 (2.78%) Adobe
6 2 (2.78%) Avaya
7 1 (1.39%) Google
7 1 (1.39%) Remedy
7 1 (1.39%) VMware
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22000.00 per annum
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability
Salary: £18000 - £23000 per annum + Pension,
Posted: Yesterday
Telford, Shropshire
Colossus Associates
Salary: £15000 - £19000 per annum, Benefits 0
Posted: 6 days ago
Tamworth, Staffordshire
euro car parts
Salary: Up to £20,000 per annum Additional £1000 after 6month probation
Posted: 9 days ago
Telford, Shropshire
onezeero.
Salary: £17000 - £19000 per annum + bonus / benefits
Posted: 6 days ago
Birmingham
Bluetown Online LTD
Posted: 21 days ago