The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
First Line Support
Rank 199 170 197
Rank change year-on-year
-29 +27
Permanent jobs requiring a 1st Line Support 26 42 27
As % of all permanent IT jobs located in the West Midlands 0.48% 0.83% 0.48%
As % of the Job Titles category 0.49% 0.85% 0.49%
Number of salaries quoted 24 36 26
Median salary £20,750 £21,000 £19,250
Median salary % change year-on-year
-1.19% +9.09%
90% offered a salary of more than £19,000 £18,300 £17,750
10% offered a salary of more than £25,000 £32,000 £22,500
UK excluding London median salary £21,000 £20,750 £19,500
% change year-on-year
+1.20% +6.41%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5282 4941 5523
As % of all permanent IT jobs located in the West Midlands 96.86% 97.15% 97.42%
Number of salaries quoted 4201 4153 4876
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,000 £24,000 £23,500
10% offered a salary of more than £59,500 £60,000 £55,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

1st Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 13 £21,500 +2.38% 2
Coventry +3 4 £25,000 +47.05% 1
Solihull -6 3 £19,500 -7.14% 1
Warwickshire +6 2 £20,000 -4.76%
Sutton Coldfield -1 2 £20,000 -16.66%
Staffordshire -11 2 £19,250 -19.79%
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 10 December 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support in the job title.

1 35 (59.32%) Windows
2 32 (54.24%) Microsoft
3 22 (37.29%) Active Directory
4 17 (28.81%) MS Office
5 16 (27.12%) Windows 7
6 14 (23.73%) SQL
7 11 (18.64%) Degree
7 11 (18.64%) Firewall
8 10 (16.95%) ITIL
8 10 (16.95%) MS Exchange
9 9 (15.25%) MS Excel
9 9 (15.25%) SQL Server
10 8 (13.56%) French Language
10 8 (13.56%) German Language
10 8 (13.56%) Windows Server
10 8 (13.56%) Apple iOS
11 7 (11.86%) Windows Server 2008
11 7 (11.86%) LAN
12 6 (10.17%) Blackberry
12 6 (10.17%) Citrix
12 6 (10.17%) Computer Science
12 6 (10.17%) Windows Mobile
12 6 (10.17%) Mobile Computing
12 6 (10.17%) Mobile Device Management
12 6 (10.17%) Android
13 5 (8.47%) Windows 8
13 5 (8.47%) Swedish Language
13 5 (8.47%) Law
13 5 (8.47%) Microsoft Certification
13 5 (8.47%) TCP/IP

1st Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (16.95%) MS Exchange
2 3 (5.08%) Exchange Server 2010
2 3 (5.08%) Exchange Server 2013
3 2 (3.39%) Exchange Server 2003
4 1 (1.69%) CMS
4 1 (1.69%) Sitecore CMS
4 1 (1.69%) Umbraco
4 1 (1.69%) WordPress
Applications
1 17 (28.81%) MS Office
2 9 (15.25%) MS Excel
3 2 (3.39%) MS PowerPoint
3 2 (3.39%) MS Project
3 2 (3.39%) MS Visio
4 1 (1.69%) Spreadsheet
Cloud Services
1 1 (1.69%) Office 365
Communications & Networking
1 11 (18.64%) Firewall
2 7 (11.86%) LAN
3 5 (8.47%) TCP/IP
3 5 (8.47%) WAN
4 4 (6.78%) DHCP
4 4 (6.78%) DNS
5 3 (5.08%) BGP
5 3 (5.08%) MPLS
5 3 (5.08%) OSPF
6 2 (3.39%) ADSL
6 2 (3.39%) VPN
6 2 (3.39%) Wi-Fi
7 1 (1.69%) Broadband
7 1 (1.69%) VoIP
Database & Business Intelligence
1 9 (15.25%) SQL Server
2 2 (3.39%) MS Access
2 2 (3.39%) SQL Server 2000
2 2 (3.39%) SQL Server 2005
2 2 (3.39%) SQL Server 2008
3 1 (1.69%) Data Mining
3 1 (1.69%) DB2
3 1 (1.69%) Relational Database
Development Applications
1 1 (1.69%) JIRA
1 1 (1.69%) ProC
General
1 8 (13.56%) French Language
1 8 (13.56%) German Language
2 5 (8.47%) Law
2 5 (8.47%) Swedish Language
3 2 (3.39%) Legal
3 2 (3.39%) Pharmaceutical
3 2 (3.39%) Retail
4 1 (1.69%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.69%) .NET
1 1 (1.69%) CSS
1 1 (1.69%) HTML
1 1 (1.69%) Web Services
Miscellaneous
1 6 (10.17%) Blackberry
1 6 (10.17%) Computer Science
1 6 (10.17%) Mobile Computing
2 4 (6.78%) Driving Licence
3 3 (5.08%) Mathematics
4 2 (3.39%) Analytical Skills
5 1 (1.69%) Data Centre
5 1 (1.69%) Handset
5 1 (1.69%) iPad
5 1 (1.69%) Management Information System
5 1 (1.69%) User Experience
Operating Systems
1 35 (59.32%) Windows
2 16 (27.12%) Windows 7
3 8 (13.56%) Apple iOS
3 8 (13.56%) Windows Server
4 7 (11.86%) Windows Server 2008
5 6 (10.17%) Android
5 6 (10.17%) Windows Mobile
6 5 (8.47%) Linux
6 5 (8.47%) Windows 8
6 5 (8.47%) Windows Server 2003
7 3 (5.08%) Windows Server 2012
8 2 (3.39%) Windows XP
9 1 (1.69%) FreeBSD
9 1 (1.69%) Mac OS
9 1 (1.69%) Mac OS X
9 1 (1.69%) Unix
9 1 (1.69%) Windows Vista
Processes & Methodologies
1 10 (16.95%) ITIL
2 6 (10.17%) Mobile Device Management
3 4 (6.78%) Incident Management
4 3 (5.08%) Stakeholder Management
5 2 (3.39%) Document Management
5 2 (3.39%) ERP
5 2 (3.39%) Service Management
6 1 (1.69%) Asset Management
6 1 (1.69%) Content Management
6 1 (1.69%) Data Entry
6 1 (1.69%) Logistics
6 1 (1.69%) Service Delivery
Programming Languages
1 14 (23.73%) SQL
2 1 (1.69%) C
2 1 (1.69%) Java
2 1 (1.69%) JavaScript
2 1 (1.69%) Tcl
2 1 (1.69%) T-SQL
2 1 (1.69%) VB
2 1 (1.69%) VBA
Qualifications
1 11 (18.64%) Degree
2 5 (8.47%) Microsoft Certification
3 4 (6.78%) CCNA
3 4 (6.78%) Cisco Certification
3 4 (6.78%) ITIL Certification
4 3 (5.08%) MCSE
5 2 (3.39%) CCA
5 2 (3.39%) Citrix Certification
5 2 (3.39%) MCITP
5 2 (3.39%) MCTS
6 1 (1.69%) CCNP
6 1 (1.69%) MCSA
6 1 (1.69%) SC Cleared
6 1 (1.69%) Security Cleared
Quality Assurance & Compliance
1 4 (6.78%) SLA
2 1 (1.69%) Data Quality
System Software
1 22 (37.29%) Active Directory
2 2 (3.39%) Terminal Server
2 2 (3.39%) XenApp
2 2 (3.39%) XenDesktop
3 1 (1.69%) VMware Infrastructure
Systems Management
1 3 (5.08%) Cisco CUCM
Vendors
1 32 (54.24%) Microsoft
2 6 (10.17%) Citrix
3 4 (6.78%) Cisco
4 3 (5.08%) Apple
4 3 (5.08%) ServiceNow
5 2 (3.39%) Adobe
6 1 (1.69%) BT
6 1 (1.69%) Draytek
6 1 (1.69%) LexisNexis
6 1 (1.69%) Mitel
6 1 (1.69%) NETGEAR
6 1 (1.69%) Oracle
6 1 (1.69%) PeopleSoft
6 1 (1.69%) Remedy
6 1 (1.69%) Sitecore
6 1 (1.69%) Spiceworks
6 1 (1.69%) TP-LINK
6 1 (1.69%) VMware
6 1 (1.69%) Yealink
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £23,100 per annum Up to £23,100 +benefits
Posted: Yesterday
Telford, Shropshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 2 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £16000.00 per annum
Posted: 18 days ago