The statistics below represent IT jobs advertised across the West Midlands region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
First Line Support
Rank 194 191 195
Rank change year-on-year
-3 +4
Permanent jobs requiring a 1st Line Support 40 36 26
As % of all permanent IT jobs located in the West Midlands 0.65% 0.68% 0.49%
As % of the Job Titles category 0.68% 0.70% 0.51%
Number of salaries quoted 37 30 26
Median salary £20,500 £19,000 £18,500
Median salary % change year-on-year
+7.89% +2.70%
90% offered a salary of more than £17,500 £17,500 £16,500
10% offered a salary of more than £23,000 £22,500 £27,000
UK excluding London median salary £20,500 £20,125 £20,000
% change year-on-year
+1.86% +0.62%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5921 5170 5143
As % of all permanent IT jobs located in the West Midlands 96.37% 97.07% 96.33%
Number of salaries quoted 4656 4320 4343
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,500 £24,500 £22,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 15 £21,000 -6.66% 2
Solihull +16 6 £23,000 +2.22%
Warwickshire -7 6 £17,500 -5.40%
Worcestershire - 5 £19,000 -
Dudley - 4 £20,500 -
Staffordshire -5 2 - - 1
Coventry -5 1 £17,500 -
Bilston - 1 £20,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 May 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support in the job title.

1 25 (38.46%) Microsoft
2 24 (36.92%) Active Directory
3 20 (30.77%) Windows
4 17 (26.15%) MS Excel
4 17 (26.15%) MS Office
5 15 (23.08%) ITIL
6 8 (12.31%) Windows 7
7 7 (10.77%) Telecoms
7 7 (10.77%) Blackberry
7 7 (10.77%) Cisco
7 7 (10.77%) SQL
8 6 (9.23%) Windows Server 2008
9 5 (7.69%) Windows Server
9 5 (7.69%) Apple
9 5 (7.69%) DHCP
9 5 (7.69%) Degree
10 4 (6.15%) Incident Management
10 4 (6.15%) Draytek
10 4 (6.15%) SCCM
10 4 (6.15%) LANDesk
10 4 (6.15%) Mitel
10 4 (6.15%) Trend Analysis
10 4 (6.15%) Panasonic
10 4 (6.15%) DNS
10 4 (6.15%) Dell
10 4 (6.15%) Citrix
10 4 (6.15%) ITIL Certification
10 4 (6.15%) SQL Server
10 4 (6.15%) IBM Notes
10 4 (6.15%) Lotus

1st Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.15%) IBM Notes
2 2 (3.08%) Exchange Server 2010
2 2 (3.08%) MS Exchange
2 2 (3.08%) Skype for Business
3 1 (1.54%) Exchange Server 2007
3 1 (1.54%) Exchange Server 2013
Applications
1 17 (26.15%) MS Excel
1 17 (26.15%) MS Office
2 2 (3.08%) Spreadsheet
3 1 (1.54%) MS Project
3 1 (1.54%) MS Visio
Cloud Services
1 1 (1.54%) Google Apps
1 1 (1.54%) Office 365
Communications & Networking
1 5 (7.69%) DHCP
2 4 (6.15%) DNS
3 3 (4.62%) ADSL
3 3 (4.62%) Firewall
3 3 (4.62%) LAN
3 3 (4.62%) TCP/IP
3 3 (4.62%) WAN
4 2 (3.08%) Unified Communications
4 2 (3.08%) VoIP
Database & Business Intelligence
1 4 (6.15%) SQL Server
2 1 (1.54%) MS Access
General
1 7 (10.77%) Telecoms
2 3 (4.62%) Finance
2 3 (4.62%) German Language
2 3 (4.62%) Law
3 2 (3.08%) French Language
4 1 (1.54%) Financial Institution
4 1 (1.54%) Manufacturing
4 1 (1.54%) Pharmaceutical
4 1 (1.54%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.08%) XMPP
2 1 (1.54%) .NET
2 1 (1.54%) HTML
Miscellaneous
1 7 (10.77%) Blackberry
2 3 (4.62%) Driving Licence
3 2 (3.08%) Computer Science
3 2 (3.08%) EPoS
3 2 (3.08%) Mobile Computing
4 1 (1.54%) Analytical Skills
4 1 (1.54%) Handset
4 1 (1.54%) iPad
4 1 (1.54%) Life Science
4 1 (1.54%) Mathematics
4 1 (1.54%) Smartphone
Operating Systems
1 20 (30.77%) Windows
2 8 (12.31%) Windows 7
3 6 (9.23%) Windows Server 2008
4 5 (7.69%) Windows Server
5 3 (4.62%) Android
6 2 (3.08%) Apple iOS
6 2 (3.08%) Windows Mobile
6 2 (3.08%) Windows XP
7 1 (1.54%) Windows 8
7 1 (1.54%) Windows Server 2012
Processes & Methodologies
1 15 (23.08%) ITIL
2 4 (6.15%) Incident Management
2 4 (6.15%) Trend Analysis
3 3 (4.62%) Service Management
3 3 (4.62%) Time Management
4 2 (3.08%) Change Management
4 2 (3.08%) Continuous Improvement
4 2 (3.08%) Mobile Device Management
5 1 (1.54%) Asset Management
5 1 (1.54%) CRM
5 1 (1.54%) Disaster Recovery
5 1 (1.54%) Document Management
5 1 (1.54%) IT Asset Management
Programming Languages
1 7 (10.77%) SQL
2 1 (1.54%) C
2 1 (1.54%) VBA
Qualifications
1 5 (7.69%) Degree
2 4 (6.15%) ITIL Certification
3 1 (1.54%) CCNA
3 1 (1.54%) Cisco Certification
3 1 (1.54%) HND
3 1 (1.54%) MCDST
3 1 (1.54%) MCP
3 1 (1.54%) MCSE
3 1 (1.54%) Microsoft Certification
Quality Assurance & Compliance
1 3 (4.62%) Data Quality
2 2 (3.08%) SLA
System Software
1 24 (36.92%) Active Directory
Systems Management
1 4 (6.15%) SCCM
2 2 (3.08%) Cisco CUCM
Vendors
1 25 (38.46%) Microsoft
2 7 (10.77%) Cisco
3 5 (7.69%) Apple
4 4 (6.15%) BT
4 4 (6.15%) Citrix
4 4 (6.15%) Dell
4 4 (6.15%) Draytek
4 4 (6.15%) LANDesk
4 4 (6.15%) Lotus
4 4 (6.15%) Mitel
4 4 (6.15%) NEC
4 4 (6.15%) Panasonic
5 2 (3.08%) Adobe
5 2 (3.08%) Avaya
6 1 (1.54%) Google
6 1 (1.54%) Remedy
Birmingham
Consult Solutions
Posted: 8 hours ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + Benefits
Posted: 4 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £22000.00 per annum
Posted: 10 days ago
Sutton Coldfield, West Midlands (County)
Hot Rec
Salary: £18k per year
Posted: 3 days ago