The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 204 184 170
Rank change year-on-year
-20 -14
Permanent jobs requiring a 1st Line Support 28 26 25
As % of all permanent IT jobs located in the West Midlands 0.49% 0.52% 0.59%
As % of the Job Titles category 0.52% 0.54% 0.61%
Number of salaries quoted 26 25 25
Average salary £21,000 £19,250 £20,000
Average salary % change year-on-year
+9.09% -3.75%
90% offered a salary of more than £18,375 £17,500 £17,000
10% offered a salary of more than £24,600 £22,300 £24,300
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5435 4807 4112
As % of all permanent IT jobs located in the West Midlands 96.02% 96.72% 96.25%
Number of salaries quoted 4524 4181 3382
Average salary £42,500 £39,000 £37,905
Average salary % change year-on-year
+8.97% +2.88%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 1st Line Support across the West Midlands region over the 3 months to 13 February 2016.

1st Line Support Salary Histogram in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 15 £21,000 +9.09% 1
Solihull +13 4 £21,000 +6.32%
Staffordshire 0 4 £23,750 +28.37% 1
Warwickshire -16 4 £19,500 -2.50% 3
Coventry - 4 £17,000 -
West Bromwich - 1 £18,500 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 13 February 2016, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 35 (50.00%) Windows
2 30 (42.86%) Active Directory
3 27 (38.57%) MS Excel
4 24 (34.29%) Microsoft
5 23 (32.86%) MS Office
6 22 (31.43%) ITIL
7 20 (28.57%) Windows 7
8 12 (17.14%) Citrix
9 10 (14.29%) Windows XP
10 9 (12.86%) Degree
11 8 (11.43%) SLA
11 8 (11.43%) IBM Notes
11 8 (11.43%) Service Management
11 8 (11.43%) Lotus
11 8 (11.43%) Windows Server
12 7 (10.00%) Blackberry
12 7 (10.00%) Windows Server 2008
13 6 (8.57%) Windows Server 2003
13 6 (8.57%) SQL Server
14 5 (7.14%) SQL
14 5 (7.14%) Apple
14 5 (7.14%) Android
14 5 (7.14%) Logistics
15 4 (5.71%) Incident Management
15 4 (5.71%) Windows Vista
15 4 (5.71%) Windows 8
15 4 (5.71%) Security Cleared
15 4 (5.71%) Firewall
15 4 (5.71%) ITSM
15 4 (5.71%) Crystal Reports

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 13 February 2016, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.43%) IBM Notes
2 3 (4.29%) MS Exchange
3 2 (2.86%) Exchange Server 2003
4 1 (1.43%) Blackberry Enterprise Server
4 1 (1.43%) Exchange Server 2010
4 1 (1.43%) Skype for Business
Applications
1 27 (38.57%) MS Excel
2 23 (32.86%) MS Office
Cloud Services
1 1 (1.43%) Office 365
Communications & Networking
1 4 (5.71%) Firewall
1 4 (5.71%) TCP/IP
2 3 (4.29%) VoIP
3 2 (2.86%) DHCP
4 1 (1.43%) DNS
4 1 (1.43%) Unified Communications
Database & Business Intelligence
1 6 (8.57%) SQL Server
2 4 (5.71%) Crystal Reports
3 1 (1.43%) SQL Server 2000
General
1 3 (4.29%) Retail
1 3 (4.29%) Telecoms
2 2 (2.86%) Billing
2 2 (2.86%) Pharmaceutical
3 1 (1.43%) Finance
3 1 (1.43%) Financial Institution
3 1 (1.43%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.43%) .NET
1 1 (1.43%) HTML
1 1 (1.43%) XMPP
Miscellaneous
1 7 (10.00%) Blackberry
2 3 (4.29%) Analytical Skills
3 2 (2.86%) Computer Science
3 2 (2.86%) EPoS
4 1 (1.43%) Handset
4 1 (1.43%) Life Science
4 1 (1.43%) Mobile Computing
Operating Systems
1 35 (50.00%) Windows
2 20 (28.57%) Windows 7
3 10 (14.29%) Windows XP
4 8 (11.43%) Windows Server
5 7 (10.00%) Windows Server 2008
6 6 (8.57%) Windows Server 2003
7 5 (7.14%) Android
8 4 (5.71%) Windows 8
8 4 (5.71%) Windows Vista
9 3 (4.29%) Unix
10 1 (1.43%) Apple iOS
10 1 (1.43%) Linux
10 1 (1.43%) Windows Mobile
Processes & Methodologies
1 22 (31.43%) ITIL
2 8 (11.43%) Service Management
3 5 (7.14%) Logistics
4 4 (5.71%) Incident Management
4 4 (5.71%) ITSM
5 3 (4.29%) CRM
6 2 (2.86%) Continuous Improvement
6 2 (2.86%) Service Delivery
6 2 (2.86%) Time Management
6 2 (2.86%) Trend Analysis
7 1 (1.43%) Asset Management
7 1 (1.43%) B2B
7 1 (1.43%) Disaster Recovery
7 1 (1.43%) ERP
7 1 (1.43%) Facilities Management
7 1 (1.43%) IT Asset Management
Programming Languages
1 5 (7.14%) SQL
2 1 (1.43%) VBA
Qualifications
1 9 (12.86%) Degree
2 4 (5.71%) Security Cleared
3 3 (4.29%) CCNA
3 3 (4.29%) Cisco Certification
3 3 (4.29%) ITIL Certification
3 3 (4.29%) ITIL Foundation Certificate
3 3 (4.29%) SC Cleared
4 1 (1.43%) Avaya Certification
4 1 (1.43%) CCNP
4 1 (1.43%) HND
4 1 (1.43%) MCSA
4 1 (1.43%) MCSE
4 1 (1.43%) Microsoft Certification
Quality Assurance & Compliance
1 8 (11.43%) SLA
System Software
1 30 (42.86%) Active Directory
Systems Management
1 2 (2.86%) SCCM
2 1 (1.43%) Cisco CUCM
Vendors
1 24 (34.29%) Microsoft
2 12 (17.14%) Citrix
3 8 (11.43%) Lotus
4 5 (7.14%) Apple
5 3 (4.29%) Avaya
5 3 (4.29%) Cisco
5 3 (4.29%) LANDesk
6 2 (2.86%) BT
6 2 (2.86%) Remedy
7 1 (1.43%) 3Com
7 1 (1.43%) HP
7 1 (1.43%) Huawei
7 1 (1.43%) Mitel
7 1 (1.43%) Nortel
Staffordshire
Greywood Associates Limited
Salary: £17000 - £19000 per annum + Benefits
Posted: 5 days ago
Warwick
Erin Associates Ltd
Salary: £20000 - £22000 per annum + Training & Benefits
Posted: 14 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £22000.00 per annum
Posted: 15 days ago
Warwickshire
Hays Specialist Recruitment Ltd
Salary: £10.00 per annum
Posted: 17 days ago