The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 186 168 182
Rank change year-on-year
-18 +14
Permanent jobs requiring a 1st Line Support 23 19 18
As % of all permanent IT jobs located in the West Midlands 0.46% 0.42% 0.38%
As % of the Job Titles category 0.48% 0.45% 0.40%
Number of salaries quoted 22 19 14
Average salary £19,125 £20,000 £18,250
Average salary % change year-on-year
-4.37% +9.58%
90% offered a salary of more than £17,550 £17,000 £17,300
10% offered a salary of more than £21,950 £20,100 £24,000
UK excluding London average salary £19,500 £20,000 £20,000
% change year-on-year
-2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4825 4232 4507
As % of all permanent IT jobs located in the West Midlands 95.79% 94.42% 96.37%
Number of salaries quoted 4254 3537 3931
Average salary £38,000 £37,500 £35,500
Average salary % change year-on-year
+1.33% +5.63%
90% offered a salary of more than £22,500 £23,500 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -3 5 £19,250 +13.23% 4
Shropshire -10 4 £18,000 -10.00%
Warwickshire - 4 £20,000 - 2
Staffordshire +6 3 £18,500 +2.77% 1
Wolverhampton -6 2 £19,500 -13.33%
Solihull -7 1 £17,500 -12.50% 1
Walsall - 1 £18,500 -
Coventry - 1 £20,500 -
Herefordshire - 1 £22,000 -
Worcestershire - 1 £22,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 January 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 36 (73.47%) Windows
2 30 (61.22%) Active Directory
3 26 (53.06%) Microsoft
4 22 (44.90%) MS Office
5 16 (32.65%) Citrix
6 13 (26.53%) ITIL
6 13 (26.53%) MS Excel
7 11 (22.45%) SQL
8 10 (20.41%) SLA
8 10 (20.41%) Microsoft Certification
8 10 (20.41%) Windows 7
9 9 (18.37%) Degree
10 7 (14.29%) TCP/IP
10 7 (14.29%) Windows XP
11 6 (12.24%) Windows Server 2008
11 6 (12.24%) Network Architecture
11 6 (12.24%) Cyber Security
11 6 (12.24%) Analytical Skills
11 6 (12.24%) Linux
11 6 (12.24%) DHCP
11 6 (12.24%) DNS
12 5 (10.20%) Windows Server 2003
12 5 (10.20%) MCSE
12 5 (10.20%) Time Management
13 4 (8.16%) MCITP
13 4 (8.16%) Windows Server 2012
13 4 (8.16%) VPN
13 4 (8.16%) MS Exchange
13 4 (8.16%) SQL Server
13 4 (8.16%) ITIL Certification

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 January 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.16%) MS Exchange
2 3 (6.12%) Blackberry Enterprise Server
2 3 (6.12%) SharePoint
3 2 (4.08%) Exchange Server 2003
3 2 (4.08%) SharePoint Server
3 2 (4.08%) IBM Notes
4 1 (2.04%) Exchange Server 2010
4 1 (2.04%) Exchange Server 2013
Applications
1 22 (44.90%) MS Office
2 13 (26.53%) MS Excel
Cloud Services
1 1 (2.04%) Cloud Computing
Communications & Networking
1 7 (14.29%) TCP/IP
2 6 (12.24%) DHCP
2 6 (12.24%) DNS
3 4 (8.16%) VPN
4 3 (6.12%) Internet
5 2 (4.08%) WAN
5 2 (4.08%) LAN
5 2 (4.08%) Wireless
6 1 (2.04%) VoIP
Database & Business Intelligence
1 4 (8.16%) SQL Server
2 1 (2.04%) MS Access
2 1 (2.04%) SQL Server 2008
General
1 3 (6.12%) Telecoms
1 3 (6.12%) Finance
2 2 (4.08%) Legal
3 1 (2.04%) Games
Libraries, Frameworks & Software Standards
1 1 (2.04%) .NET
Miscellaneous
1 6 (12.24%) Analytical Skills
2 3 (6.12%) Blackberry
Operating Systems
1 36 (73.47%) Windows
2 10 (20.41%) Windows 7
3 7 (14.29%) Windows XP
4 6 (12.24%) Windows Server 2008
4 6 (12.24%) Linux
5 5 (10.20%) Windows Server 2003
6 4 (8.16%) Windows Server 2012
7 3 (6.12%) Windows 8
8 1 (2.04%) Windows 2000
Processes & Methodologies
1 13 (26.53%) ITIL
2 6 (12.24%) Network Architecture
2 6 (12.24%) Cyber Security
3 5 (10.20%) Time Management
4 2 (4.08%) Incident Management
4 2 (4.08%) CRM
5 1 (2.04%) Change Management
5 1 (2.04%) Logistics
5 1 (2.04%) Problem Management
Programming Languages
1 11 (22.45%) SQL
2 1 (2.04%) VB
Qualifications
1 10 (20.41%) Microsoft Certification
2 9 (18.37%) Degree
3 5 (10.20%) MCSE
4 4 (8.16%) MCITP
4 4 (8.16%) ITIL Certification
5 3 (6.12%) Cisco Certification
5 3 (6.12%) MCP
5 3 (6.12%) CCENT
6 2 (4.08%) MCDST
6 2 (4.08%) MCTS
6 2 (4.08%) CCNA
6 2 (4.08%) A+ Certification
6 2 (4.08%) Network+ Certification
7 1 (2.04%) CCA
7 1 (2.04%) Citrix Certification
7 1 (2.04%) Security Cleared
Quality Assurance & Compliance
1 10 (20.41%) SLA
System Software
1 30 (61.22%) Active Directory
2 2 (4.08%) vSphere
2 2 (4.08%) Terminal Services
3 1 (2.04%) Hyper-V
3 1 (2.04%) XenApp
3 1 (2.04%) VMware Infrastructure
Systems Management
1 1 (2.04%) SCCM
Vendors
1 26 (53.06%) Microsoft
2 16 (32.65%) Citrix
3 4 (8.16%) VMware
4 3 (6.12%) Sage
4 3 (6.12%) Cisco
5 2 (4.08%) Lotus
5 2 (4.08%) McAfee
6 1 (2.04%) 3Com
6 1 (2.04%) Apple
6 1 (2.04%) Avaya
6 1 (2.04%) Salesforce.com
6 1 (2.04%) Symantec
6 1 (2.04%) PeopleSoft
6 1 (2.04%) Adobe
6 1 (2.04%) HP
6 1 (2.04%) Nortel
6 1 (2.04%) Huawei
6 1 (2.04%) Mitel
Solihull, West Midlands (County)
TEKsystems
Salary: £16000 - £19000 per annum + Shift Allowance
Posted: 2 days ago
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £15000 - £20000 per annum + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Circle Recruitment
Salary: £18000 - £22000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
networx
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
Searchability.co.uk
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £17500.00 - £21000.00 per annum
Posted: 16 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £17500.00 - £21000.00 per annum
Posted: 17 days ago