The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 196 176 182
Rank change year-on-year
-20 +6
Permanent jobs requiring a 1st Line Support 18 23 23
As % of all permanent IT jobs located in the West Midlands 0.34% 0.47% 0.45%
As % of the Job Titles category 0.36% 0.49% 0.47%
Number of salaries quoted 18 23 23
Average salary £19,000 £18,500 £19,000
Average salary % change year-on-year
+2.70% -2.63%
90% offered a salary of more than £17,500 £17,000 £18,000
10% offered a salary of more than £23,250 £26,500 £21,900
UK excluding London average salary £20,000 £20,000 £20,000
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5008 4676 4843
As % of all permanent IT jobs located in the West Midlands 95.25% 95.45% 95.15%
Number of salaries quoted 4270 3907 4065
Average salary £38,750 £40,000 £36,500
Average salary % change year-on-year
-3.12% +9.58%
90% offered a salary of more than £25,000 £24,800 £22,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire -6 4 £22,000 -20.00%
Solihull +3 3 £22,000 +15.78%
Birmingham -2 3 £19,000 +10.14% 3
Shropshire -10 3 £19,000 -2.56%
Worcestershire 0 2 £22,250 +30.88%
Staffordshire - 2 £18,500 -
Walsall - 1 £17,500 - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 17 April 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 28 (68.29%) Active Directory
2 25 (60.98%) Windows
3 22 (53.66%) Microsoft
4 19 (46.34%) MS Office
5 12 (29.27%) MS Excel
6 9 (21.95%) ITIL
6 9 (21.95%) Microsoft Certification
7 8 (19.51%) Citrix
7 8 (19.51%) MS Exchange
7 8 (19.51%) TCP/IP
7 8 (19.51%) SLA
7 8 (19.51%) Cisco
7 8 (19.51%) Windows Server 2008
8 7 (17.07%) Windows 7
8 7 (17.07%) Windows XP
9 6 (14.63%) VMware
9 6 (14.63%) Windows Server 2012
10 5 (12.20%) Cisco Certification
10 5 (12.20%) VPN
11 4 (9.76%) DNS
11 4 (9.76%) LAN
11 4 (9.76%) WAN
11 4 (9.76%) DHCP
11 4 (9.76%) CCNA
11 4 (9.76%) MCP
11 4 (9.76%) MCSE
11 4 (9.76%) Windows Server 2003
11 4 (9.76%) Internet
11 4 (9.76%) Exchange Server 2010
11 4 (9.76%) MCTS

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 April 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (19.51%) MS Exchange
2 4 (9.76%) Exchange Server 2010
3 3 (7.32%) Exchange Server 2003
4 2 (4.88%) Exchange Server 2013
4 2 (4.88%) Blackberry Enterprise Server
5 1 (2.44%) Apache
5 1 (2.44%) SharePoint
5 1 (2.44%) Exchange Server 2007
5 1 (2.44%) nginx
Applications
1 19 (46.34%) MS Office
2 12 (29.27%) MS Excel
3 1 (2.44%) MS PowerPoint
Business Applications
1 2 (4.88%) Teamcenter
2 1 (2.44%) Magento
Communications & Networking
1 8 (19.51%) TCP/IP
2 5 (12.20%) VPN
3 4 (9.76%) DNS
3 4 (9.76%) Internet
3 4 (9.76%) LAN
3 4 (9.76%) WAN
3 4 (9.76%) DHCP
4 3 (7.32%) Wireless
5 1 (2.44%) IP Telephony
5 1 (2.44%) SSH
5 1 (2.44%) VoIP
Database & Business Intelligence
1 3 (7.32%) SQL Server
2 1 (2.44%) MS Access
2 1 (2.44%) SQL Server 2008
2 1 (2.44%) MySQL
General
1 2 (4.88%) Manufacturing
2 1 (2.44%) Telecoms
2 1 (2.44%) Finance
2 1 (2.44%) Legal
Libraries, Frameworks & Software Standards
1 1 (2.44%) .NET
Miscellaneous
1 2 (4.88%) Blackberry
2 1 (2.44%) Analytical Skills
Operating Systems
1 25 (60.98%) Windows
2 8 (19.51%) Windows Server 2008
3 7 (17.07%) Windows 7
3 7 (17.07%) Windows XP
4 6 (14.63%) Windows Server 2012
5 4 (9.76%) Windows Server 2003
6 2 (4.88%) Linux
6 2 (4.88%) Windows 8
7 1 (2.44%) CentOS
Processes & Methodologies
1 9 (21.95%) ITIL
2 2 (4.88%) Logistics
2 2 (4.88%) Incident Management
3 1 (2.44%) Problem Management
3 1 (2.44%) Time Management
3 1 (2.44%) Network Architecture
3 1 (2.44%) Cyber Security
3 1 (2.44%) Change Management
Programming Languages
1 3 (7.32%) SQL
2 1 (2.44%) VB
2 1 (2.44%) PHP
Qualifications
1 9 (21.95%) Microsoft Certification
2 5 (12.20%) Cisco Certification
3 4 (9.76%) CCNA
3 4 (9.76%) MCP
3 4 (9.76%) MCSE
3 4 (9.76%) MCTS
3 4 (9.76%) MCITP
3 4 (9.76%) Degree
4 2 (4.88%) MCSA
4 2 (4.88%) ITIL Certification
4 2 (4.88%) Security Cleared
5 1 (2.44%) A+ Certification
5 1 (2.44%) CCENT
Quality Assurance & Compliance
1 8 (19.51%) SLA
System Software
1 28 (68.29%) Active Directory
2 3 (7.32%) VMware Infrastructure
3 2 (4.88%) Terminal Services
4 1 (2.44%) LiteSpeed
4 1 (2.44%) Hyper-V
4 1 (2.44%) vSphere
Systems Management
1 1 (2.44%) cPanel
Vendors
1 22 (53.66%) Microsoft
2 8 (19.51%) Cisco
2 8 (19.51%) Citrix
3 6 (14.63%) VMware
4 2 (4.88%) Mitel
4 2 (4.88%) Huawei
4 2 (4.88%) HP
4 2 (4.88%) Avaya
5 1 (2.44%) Apple
5 1 (2.44%) Salesforce.com
5 1 (2.44%) Symantec
5 1 (2.44%) McAfee
5 1 (2.44%) 3Com
5 1 (2.44%) PeopleSoft
5 1 (2.44%) Adobe
5 1 (2.44%) Nortel
Walsall, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £18000.00 per annum
Posted: 6 days ago
Birmingham
Netcom Resourcing
Posted: 10 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 24 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 24 days ago
Wolverhampton
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 26 days ago