The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 191 182 189
Rank change year-on-year
-9 +7
Permanent jobs requiring a 1st Line Support 21 25 9
As % of all permanent IT jobs located in the West Midlands 0.38% 0.46% 0.18%
As % of the Job Titles category 0.40% 0.48% 0.19%
Number of salaries quoted 21 23 8
Average salary £20,000 £19,380 £20,000
Average salary % change year-on-year
+3.19% -3.10%
90% offered a salary of more than £17,500 £17,500 £16,700
10% offered a salary of more than £22,500 £25,800 £23,200
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5234 5199 4650
As % of all permanent IT jobs located in the West Midlands 95.46% 95.06% 94.94%
Number of salaries quoted 4363 4432 3970
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,175 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +17 6 £22,500 -3.22%
Shropshire -3 5 £19,000 +5.55%
Coventry - 4 £20,000 -
Birmingham -5 3 £19,000 -15.55% 1
Solihull -1 2 £21,375 +6.87%
Staffordshire -14 1 £21,500 +10.93%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 17 September 2014, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 32 (80.00%) Windows
2 19 (47.50%) Active Directory
3 18 (45.00%) Microsoft
4 14 (35.00%) MS Office
4 14 (35.00%) Citrix
5 11 (27.50%) Windows 7
6 10 (25.00%) Microsoft Certification
7 9 (22.50%) Windows XP
7 9 (22.50%) Windows Server 2003
8 8 (20.00%) SLA
8 8 (20.00%) Blackberry
9 7 (17.50%) SQL
9 7 (17.50%) MS Excel
9 7 (17.50%) Telecoms
9 7 (17.50%) Degree
10 6 (15.00%) ITIL
10 6 (15.00%) Analytical Skills
11 5 (12.50%) Linux
11 5 (12.50%) Time Management
11 5 (12.50%) Windows Server 2008
12 4 (10.00%) MCSE
12 4 (10.00%) Network Architecture
12 4 (10.00%) Cyber Security
13 3 (7.50%) ADSL
13 3 (7.50%) LAN
13 3 (7.50%) WAN
13 3 (7.50%) Sage
13 3 (7.50%) McAfee
13 3 (7.50%) Blackberry Enterprise Server
13 3 (7.50%) Mathematics

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 17 September 2014, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.50%) Blackberry Enterprise Server
2 2 (5.00%) Exchange Server 2010
2 2 (5.00%) MS Exchange
3 1 (2.50%) GroupWise
3 1 (2.50%) Exchange Server 2013
3 1 (2.50%) IBM Notes
Applications
1 14 (35.00%) MS Office
2 7 (17.50%) MS Excel
Cloud Services
1 1 (2.50%) Cloud Computing
Communications & Networking
1 3 (7.50%) ADSL
1 3 (7.50%) LAN
1 3 (7.50%) WAN
2 1 (2.50%) DHCP
2 1 (2.50%) TCP/IP
2 1 (2.50%) VPN
2 1 (2.50%) DNS
Database & Business Intelligence
1 2 (5.00%) SQL Server
General
1 7 (17.50%) Telecoms
2 2 (5.00%) Finance
3 1 (2.50%) Legal
3 1 (2.50%) Games
Miscellaneous
1 8 (20.00%) Blackberry
2 6 (15.00%) Analytical Skills
3 3 (7.50%) Mathematics
Operating Systems
1 32 (80.00%) Windows
2 11 (27.50%) Windows 7
3 9 (22.50%) Windows XP
3 9 (22.50%) Windows Server 2003
4 5 (12.50%) Windows Server 2008
4 5 (12.50%) Linux
5 3 (7.50%) Windows Server 2012
6 1 (2.50%) Windows 8
6 1 (2.50%) Windows 2000
6 1 (2.50%) Windows NT
6 1 (2.50%) Windows 2000 Server
Processes & Methodologies
1 6 (15.00%) ITIL
2 5 (12.50%) Time Management
3 4 (10.00%) Network Architecture
3 4 (10.00%) Cyber Security
4 2 (5.00%) CRM
4 2 (5.00%) Disaster Recovery
4 2 (5.00%) People Management
5 1 (2.50%) Network Monitoring
Programming Languages
1 7 (17.50%) SQL
Qualifications
1 10 (25.00%) Microsoft Certification
2 7 (17.50%) Degree
3 4 (10.00%) MCSE
4 2 (5.00%) CCENT
4 2 (5.00%) A+ Certification
4 2 (5.00%) ITIL Certification
4 2 (5.00%) Network+ Certification
4 2 (5.00%) MCDST
4 2 (5.00%) MCITP
4 2 (5.00%) MCP
5 1 (2.50%) Security Cleared
5 1 (2.50%) CCA
5 1 (2.50%) Citrix Certification
Quality Assurance & Compliance
1 8 (20.00%) SLA
System Software
1 19 (47.50%) Active Directory
2 1 (2.50%) Terminal Services
2 1 (2.50%) XenApp
2 1 (2.50%) vSphere
Systems Management
1 2 (5.00%) Backup Exec
Vendors
1 18 (45.00%) Microsoft
2 14 (35.00%) Citrix
3 3 (7.50%) Sage
3 3 (7.50%) McAfee
4 1 (2.50%) VMware
4 1 (2.50%) Altiris
4 1 (2.50%) Novell
4 1 (2.50%) Lotus
Birmingham
Applause IT Innovation
Salary: £18000 - £20000 per annum
Posted: 19 days ago