The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 177 186 187
Rank change year-on-year
+9 +1
Permanent jobs requiring a 1st Line Support 33 23 19
As % of all permanent IT jobs located in the West Midlands 0.63% 0.44% 0.37%
As % of the Job Titles category 0.66% 0.46% 0.39%
Number of salaries quoted 27 23 19
Average salary £18,500 £18,500 £19,000
Average salary % change year-on-year
- -2.63%
90% offered a salary of more than £17,500 £17,000 £17,850
10% offered a salary of more than £22,500 £27,300 £20,650
UK excluding London average salary £20,000 £20,000 £19,500
% change year-on-year
- +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5009 5016 4877
As % of all permanent IT jobs located in the West Midlands 94.96% 95.04% 95.95%
Number of salaries quoted 4198 4246 4050
Average salary £39,500 £39,000 £37,500
Average salary % change year-on-year
+1.28% +4.00%
90% offered a salary of more than £25,000 £24,962 £23,500
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +3 10 £18,000 +1.40% 1
Warwickshire -8 6 £18,500 -32.72% 1
Birmingham -19 4 £20,750 +12.16%
Walsall - 4 £18,500 - 1
Staffordshire +11 3 £21,000 +9.09%
Coventry - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 May 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 33 (60.00%) Active Directory
2 30 (54.55%) Windows
3 28 (50.91%) Microsoft
4 23 (41.82%) MS Office
5 17 (30.91%) MS Excel
6 15 (27.27%) Citrix
7 14 (25.45%) Windows Server 2008
8 13 (23.64%) SLA
8 13 (23.64%) MS Exchange
9 11 (20.00%) ITIL
9 11 (20.00%) Cisco
9 11 (20.00%) TCP/IP
10 10 (18.18%) Incident Management
11 9 (16.36%) Windows 7
11 9 (16.36%) Windows Server 2012
11 9 (16.36%) Windows XP
12 6 (10.91%) Exchange Server 2010
12 6 (10.91%) Windows Server 2003
12 6 (10.91%) LAN
12 6 (10.91%) WAN
12 6 (10.91%) Microsoft Certification
12 6 (10.91%) DNS
13 5 (9.09%) DHCP
13 5 (9.09%) VPN
13 5 (9.09%) SQL Server
13 5 (9.09%) VMware
13 5 (9.09%) Data Centre
13 5 (9.09%) Problem Management
14 4 (7.27%) Statistics
14 4 (7.27%) Degree

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 May 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (23.64%) MS Exchange
2 6 (10.91%) Exchange Server 2010
3 3 (5.45%) Exchange Server 2007
4 2 (3.64%) Exchange Server 2003
4 2 (3.64%) Exchange Server 2013
4 2 (3.64%) Blackberry Enterprise Server
4 2 (3.64%) SharePoint
5 1 (1.82%) Apache
5 1 (1.82%) SharePoint Server
5 1 (1.82%) nginx
Applications
1 23 (41.82%) MS Office
2 17 (30.91%) MS Excel
3 1 (1.82%) MS PowerPoint
Business Applications
1 2 (3.64%) Teamcenter
2 1 (1.82%) Magento
Communications & Networking
1 11 (20.00%) TCP/IP
2 6 (10.91%) LAN
2 6 (10.91%) WAN
2 6 (10.91%) DNS
3 5 (9.09%) DHCP
3 5 (9.09%) VPN
4 4 (7.27%) Internet
5 2 (3.64%) Wireless
5 2 (3.64%) VoIP
6 1 (1.82%) Ethernet
6 1 (1.82%) Firewall
6 1 (1.82%) IP Telephony
6 1 (1.82%) SSH
Database & Business Intelligence
1 5 (9.09%) SQL Server
2 3 (5.45%) SQL Server 2008
3 2 (3.64%) SQL Server 2000
4 1 (1.82%) MySQL
4 1 (1.82%) SQL Server 2005
General
1 4 (7.27%) Military
2 2 (3.64%) Telecoms
2 2 (3.64%) Legal
2 2 (3.64%) Manufacturing
3 1 (1.82%) Pharmaceutical
3 1 (1.82%) Finance
3 1 (1.82%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.82%) .NET
Miscellaneous
1 5 (9.09%) Data Centre
2 4 (7.27%) Statistics
2 4 (7.27%) Management Information System
3 2 (3.64%) Mobile Computing
3 2 (3.64%) Blackberry
Operating Systems
1 30 (54.55%) Windows
2 14 (25.45%) Windows Server 2008
3 9 (16.36%) Windows 7
3 9 (16.36%) Windows Server 2012
3 9 (16.36%) Windows XP
4 6 (10.91%) Windows Server 2003
5 4 (7.27%) Windows 8
6 2 (3.64%) Apple iOS
6 2 (3.64%) Linux
7 1 (1.82%) CentOS
7 1 (1.82%) Android
7 1 (1.82%) Windows Vista
Processes & Methodologies
1 11 (20.00%) ITIL
2 10 (18.18%) Incident Management
3 5 (9.09%) Problem Management
4 4 (7.27%) Server Building
4 4 (7.27%) Infrastructure Management
5 3 (5.45%) Service Management
6 2 (3.64%) Asset Management
6 2 (3.64%) Logistics
6 2 (3.64%) Software Asset Management
6 2 (3.64%) Service Delivery
7 1 (1.82%) CRM
7 1 (1.82%) Change Management
7 1 (1.82%) Time Management
Programming Languages
1 2 (3.64%) SQL
2 1 (1.82%) PHP
Qualifications
1 6 (10.91%) Microsoft Certification
2 4 (7.27%) Degree
3 3 (5.45%) CCNA
3 3 (5.45%) Cisco Certification
3 3 (5.45%) MCP
3 3 (5.45%) MCSE
3 3 (5.45%) ITIL Certification
3 3 (5.45%) MCITP
3 3 (5.45%) MCTS
4 2 (3.64%) Security Cleared
4 2 (3.64%) ITIL Foundation Certificate
4 2 (3.64%) MCSA
5 1 (1.82%) A+ Certification
Quality Assurance & Compliance
1 13 (23.64%) SLA
System Software
1 33 (60.00%) Active Directory
2 3 (5.45%) Terminal Services
2 3 (5.45%) VMware Infrastructure
2 3 (5.45%) Citrix Presentation Server
2 3 (5.45%) XenApp
3 1 (1.82%) vSphere
3 1 (1.82%) LiteSpeed
3 1 (1.82%) Hyper-V
Systems Management
1 1 (1.82%) cPanel
Vendors
1 28 (50.91%) Microsoft
2 15 (27.27%) Citrix
3 11 (20.00%) Cisco
4 5 (9.09%) VMware
5 4 (7.27%) HP
6 3 (5.45%) Avaya
7 2 (3.64%) Huawei
7 2 (3.64%) Mitel
7 2 (3.64%) Apple
8 1 (1.82%) Nortel
8 1 (1.82%) Adobe
8 1 (1.82%) Symantec
8 1 (1.82%) Salesforce.com
8 1 (1.82%) 3Com
Leamington Spa, Warwickshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum
Posted: Yesterday
Shropshire
ReThink Recruitment
Salary: £16000 - £19000.00 per annum + Bonus + Benefits
Posted: 4 days ago
Walsall
Hays IT - Uk Posting account
Salary: £22000.00 - £24500.00 per annum
Posted: 12 days ago