The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 197 206 201
Rank change year-on-year
+9 -5
Permanent jobs requiring a 1st Line Support 31 7 18
As % of all permanent IT jobs located in the West Midlands 0.54% 0.13% 0.32%
As % of the Job Titles category 0.58% 0.14% 0.34%
Number of salaries quoted 26 7 18
Average salary £19,000 £19,000 £19,500
Average salary % change year-on-year
- -2.56%
90% offered a salary of more than £18,000 £17,500 £17,500
10% offered a salary of more than £22,750 £21,470 £25,300
UK excluding London average salary £20,500 £20,000 £19,500
% change year-on-year
+2.50% +2.56%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5383 5107 5281
As % of all permanent IT jobs located in the West Midlands 93.13% 94.89% 94.85%
Number of salaries quoted 4437 4274 4435
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +6 9 £18,000 +2.85%
Birmingham - 6 £21,000 - 1
Warwickshire - 5 £18,000 -
Staffordshire +1 2 £20,750 -3.48% 2
Walsall - 2 £23,250 -
Coventry -11 1 - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 35 (62.50%) Microsoft
2 33 (58.93%) Active Directory
3 31 (55.36%) Windows
4 24 (42.86%) MS Office
5 19 (33.93%) ITIL
6 18 (32.14%) Citrix
7 17 (30.36%) MS Exchange
8 15 (26.79%) MS Excel
9 13 (23.21%) TCP/IP
9 13 (23.21%) Incident Management
9 13 (23.21%) Windows Server 2008
10 12 (21.43%) Windows 7
11 11 (19.64%) SLA
12 10 (17.86%) Windows Server 2012
13 9 (16.07%) Cisco
14 8 (14.29%) Windows XP
14 8 (14.29%) DNS
14 8 (14.29%) Problem Management
15 7 (12.50%) Exchange Server 2010
15 7 (12.50%) Server Building
15 7 (12.50%) LAN
15 7 (12.50%) WAN
15 7 (12.50%) DHCP
15 7 (12.50%) Windows Server 2003
16 6 (10.71%) Service Management
17 5 (8.93%) Internet
17 5 (8.93%) SQL Server
17 5 (8.93%) HP
17 5 (8.93%) Microsoft Certification
17 5 (8.93%) Exchange Server 2007

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 August 2015, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (30.36%) MS Exchange
2 7 (12.50%) Exchange Server 2010
3 5 (8.93%) Exchange Server 2007
4 2 (3.57%) Exchange Server 2013
5 1 (1.79%) nginx
5 1 (1.79%) Apache
5 1 (1.79%) SharePoint
5 1 (1.79%) Blackberry Enterprise Server
5 1 (1.79%) Exchange Server 2003
5 1 (1.79%) SharePoint Server
Applications
1 24 (42.86%) MS Office
2 15 (26.79%) MS Excel
3 1 (1.79%) MS PowerPoint
Business Applications
1 4 (7.14%) Remedy ITSM
2 1 (1.79%) Magento
2 1 (1.79%) Teamcenter
Communications & Networking
1 13 (23.21%) TCP/IP
2 8 (14.29%) DNS
3 7 (12.50%) LAN
3 7 (12.50%) WAN
3 7 (12.50%) DHCP
4 5 (8.93%) Internet
5 4 (7.14%) VPN
6 2 (3.57%) Firewall
7 1 (1.79%) Wireless
7 1 (1.79%) IP Telephony
7 1 (1.79%) SSH
7 1 (1.79%) Ethernet
7 1 (1.79%) VoIP
Database & Business Intelligence
1 5 (8.93%) SQL Server
2 3 (5.36%) SQL Server 2000
2 3 (5.36%) SQL Server 2008
3 2 (3.57%) SQL Server 2005
4 1 (1.79%) MySQL
General
1 4 (7.14%) Military
2 3 (5.36%) Telecoms
2 3 (5.36%) Legal
3 1 (1.79%) Manufacturing
3 1 (1.79%) Retail
3 1 (1.79%) Pharmaceutical
Miscellaneous
1 4 (7.14%) Management Information System
1 4 (7.14%) Statistics
2 3 (5.36%) Mobile Computing
2 3 (5.36%) Data Centre
3 1 (1.79%) Blackberry
Operating Systems
1 31 (55.36%) Windows
2 13 (23.21%) Windows Server 2008
3 12 (21.43%) Windows 7
4 10 (17.86%) Windows Server 2012
5 8 (14.29%) Windows XP
6 7 (12.50%) Windows Server 2003
7 3 (5.36%) Windows Vista
7 3 (5.36%) Linux
7 3 (5.36%) Windows 8
8 2 (3.57%) Apple iOS
9 1 (1.79%) CentOS
9 1 (1.79%) Android
Processes & Methodologies
1 19 (33.93%) ITIL
2 13 (23.21%) Incident Management
3 8 (14.29%) Problem Management
4 7 (12.50%) Server Building
5 6 (10.71%) Service Management
6 4 (7.14%) Change Management
6 4 (7.14%) ITSM
6 4 (7.14%) Infrastructure Management
7 3 (5.36%) Software Asset Management
7 3 (5.36%) Asset Management
7 3 (5.36%) Service Delivery
8 1 (1.79%) CRM
8 1 (1.79%) Logistics
Programming Languages
1 2 (3.57%) SQL
2 1 (1.79%) PHP
Qualifications
1 5 (8.93%) Microsoft Certification
2 4 (7.14%) ITIL Certification
3 3 (5.36%) MCSE
3 3 (5.36%) Degree
3 3 (5.36%) ITIL Foundation Certificate
4 2 (3.57%) MCP
4 2 (3.57%) MCSA
4 2 (3.57%) CCNA
4 2 (3.57%) Cisco Certification
4 2 (3.57%) MCTS
4 2 (3.57%) MCITP
5 1 (1.79%) A+ Certification
5 1 (1.79%) Security Cleared
Quality Assurance & Compliance
1 11 (19.64%) SLA
System Software
1 33 (58.93%) Active Directory
2 5 (8.93%) Citrix Presentation Server
2 5 (8.93%) XenApp
3 2 (3.57%) Terminal Services
4 1 (1.79%) VMware Infrastructure
4 1 (1.79%) vSphere
Systems Management
1 1 (1.79%) LiteSpeed
1 1 (1.79%) SCCM
1 1 (1.79%) cPanel
Vendors
1 35 (62.50%) Microsoft
2 18 (32.14%) Citrix
3 9 (16.07%) Cisco
4 5 (8.93%) HP
5 4 (7.14%) Remedy
5 4 (7.14%) BMC
6 3 (5.36%) VMware
7 2 (3.57%) Avaya
8 1 (1.79%) Mitel
8 1 (1.79%) Huawei
8 1 (1.79%) Apple
Tamworth, Staffordshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £19000.00 per annum
Posted: 1 hour ago
Birmingham, West Midlands (County)
Rizz Search & Selection
Salary: From £16,000 to £18,000 per annum
Posted: 5 days ago
Sutton Coldfield, West Midlands (County)
Senitor Associates
Salary: £17000 - £20000 per annum + Great Company
Posted: 6 days ago
Coventry
Hays IT - Uk Posting account
Salary: £12.00 - £14.00 per hour
Posted: 8 days ago
Lichfield
Hays IT - Uk Posting account
Salary: £17000.00 - £18000.00 per annum
Posted: 11 days ago
West Bromwich
Hays IT - Uk Posting account
Salary: £21000.00 per annum + Benefits
Posted: 13 days ago