The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 203 184 198
Rank change year-on-year
-19 +14
Permanent jobs requiring a 1st Line Support 8 26 3
As % of all permanent IT jobs located in the West Midlands 0.15% 0.47% 0.062%
As % of the Job Titles category 0.16% 0.50% 0.065%
Number of salaries quoted 8 25 3
Average salary £19,000 £19,380 £17,000
Average salary % change year-on-year
-1.96% +14.00%
90% offered a salary of more than £17,500 £17,500 £16,200
10% offered a salary of more than £22,850 £24,000 £19,800
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5126 5229 4617
As % of all permanent IT jobs located in the West Midlands 95.40% 94.73% 94.88%
Number of salaries quoted 4249 4442 3951
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -7 3 £17,500 -
Coventry - 2 £20,225 - 1
Warwickshire +11 1 £26,000 +26.82% 1
Birmingham -6 1 £19,000 -10.58% 1
Staffordshire -11 1 £21,500 +10.93%
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 August 2014, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 24 (77.42%) Windows
2 16 (51.61%) Active Directory
3 13 (41.94%) Microsoft
4 12 (38.71%) MS Office
5 11 (35.48%) Citrix
5 11 (35.48%) Windows 7
6 9 (29.03%) Blackberry
6 9 (29.03%) Windows XP
7 8 (25.81%) Windows Server 2003
7 8 (25.81%) Microsoft Certification
8 7 (22.58%) SLA
9 6 (19.35%) Telecoms
10 4 (12.90%) Windows Server 2008
10 4 (12.90%) Mathematics
10 4 (12.90%) ADSL
10 4 (12.90%) LAN
10 4 (12.90%) WAN
10 4 (12.90%) MS Excel
10 4 (12.90%) Blackberry Enterprise Server
10 4 (12.90%) McAfee
11 3 (9.68%) ITIL
11 3 (9.68%) MCSE
12 2 (6.45%) Backup Exec
12 2 (6.45%) Disaster Recovery
12 2 (6.45%) Time Management
12 2 (6.45%) Degree
12 2 (6.45%) MS Exchange
12 2 (6.45%) Sage
12 2 (6.45%) ITIL Certification
12 2 (6.45%) Exchange Server 2010

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 August 2014, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (12.90%) Blackberry Enterprise Server
2 2 (6.45%) Exchange Server 2010
2 2 (6.45%) MS Exchange
3 1 (3.23%) GroupWise
3 1 (3.23%) Exchange Server 2013
Applications
1 12 (38.71%) MS Office
2 4 (12.90%) MS Excel
Cloud Services
1 1 (3.23%) Cloud Computing
Communications & Networking
1 4 (12.90%) ADSL
1 4 (12.90%) LAN
1 4 (12.90%) WAN
2 1 (3.23%) DHCP
2 1 (3.23%) DNS
Database & Business Intelligence
1 1 (3.23%) SQL Server
General
1 6 (19.35%) Telecoms
2 1 (3.23%) Finance
2 1 (3.23%) Legal
Miscellaneous
1 9 (29.03%) Blackberry
2 4 (12.90%) Mathematics
Operating Systems
1 24 (77.42%) Windows
2 11 (35.48%) Windows 7
3 9 (29.03%) Windows XP
4 8 (25.81%) Windows Server 2003
5 4 (12.90%) Windows Server 2008
6 2 (6.45%) Windows Server 2012
7 1 (3.23%) Windows 2000 Server
7 1 (3.23%) Windows 8
7 1 (3.23%) Linux
7 1 (3.23%) Windows NT
Processes & Methodologies
1 3 (9.68%) ITIL
2 2 (6.45%) Disaster Recovery
2 2 (6.45%) Time Management
3 1 (3.23%) Network Monitoring
3 1 (3.23%) CRM
Programming Languages
1 1 (3.23%) SQL
Qualifications
1 8 (25.81%) Microsoft Certification
2 3 (9.68%) MCSE
3 2 (6.45%) ITIL Certification
3 2 (6.45%) Degree
4 1 (3.23%) CCENT
4 1 (3.23%) Security Cleared
4 1 (3.23%) MCP
4 1 (3.23%) Network+ Certification
4 1 (3.23%) MCDST
4 1 (3.23%) MCITP
4 1 (3.23%) CCA
4 1 (3.23%) Citrix Certification
4 1 (3.23%) A+ Certification
Quality Assurance & Compliance
1 7 (22.58%) SLA
System Software
1 16 (51.61%) Active Directory
2 1 (3.23%) Terminal Services
2 1 (3.23%) XenApp
2 1 (3.23%) vSphere
Systems Management
1 2 (6.45%) Backup Exec
Vendors
1 13 (41.94%) Microsoft
2 11 (35.48%) Citrix
3 4 (12.90%) McAfee
4 2 (6.45%) Sage
5 1 (3.23%) VMware
5 1 (3.23%) Altiris
5 1 (3.23%) Novell
Birmingham
Applause IT Innovation
Salary: £18000 - £20000 per annum
Posted: 14 days ago