The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 173 178 171
Rank change year-on-year
+5 -7
Permanent jobs requiring a 1st Line Support 24 24 22
As % of all permanent IT jobs located in the West Midlands 0.49% 0.48% 0.47%
As % of the Job Titles category 0.51% 0.50% 0.49%
Number of salaries quoted 24 24 20
Average salary £18,750 £19,000 £17,000
Average salary % change year-on-year
-1.31% +11.76%
90% offered a salary of more than £17,000 £17,200 £16,000
10% offered a salary of more than £27,200 £20,900 £24,550
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4722 4767 4494
As % of all permanent IT jobs located in the West Midlands 95.49% 95.17% 95.98%
Number of salaries quoted 3941 3993 3869
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
1st Line Support
England

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +5 5 £17,250 -21.59%
Warwickshire +9 4 £27,500 +44.73%
Worcestershire +6 4 £17,000 +6.25%
Shropshire +1 4 £19,500 +5.40%
West Bromwich - 3 £18,500 -
Coventry +7 1 £26,500 +39.47% 1
Staffordshire -2 1 £22,000 +29.41%
Wolverhampton -13 1 £20,000 +5.26%
Solihull - 1 £19,000 -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 26 (63.41%) Windows
2 19 (46.34%) Microsoft
3 14 (34.15%) Windows 7
3 14 (34.15%) MS Office
4 12 (29.27%) Active Directory
5 11 (26.83%) Windows XP
6 9 (21.95%) ITIL
6 9 (21.95%) Windows Server 2003
7 8 (19.51%) SLA
8 7 (17.07%) MS Excel
9 6 (14.63%) Citrix
9 6 (14.63%) Linux
9 6 (14.63%) Blackberry
9 6 (14.63%) Windows Server 2008
9 6 (14.63%) Windows 2000 Server
10 4 (9.76%) Mathematics
10 4 (9.76%) Computer Science
10 4 (9.76%) Service Desk Management
10 4 (9.76%) Telecoms
10 4 (9.76%) Degree
10 4 (9.76%) Microsoft Certification
10 4 (9.76%) ADSL
10 4 (9.76%) LAN
10 4 (9.76%) WAN
11 3 (7.32%) VPN
11 3 (7.32%) SQL
11 3 (7.32%) Blackberry Enterprise Server
11 3 (7.32%) McAfee
12 2 (4.88%) UNIX
12 2 (4.88%) MS Exchange

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.32%) Blackberry Enterprise Server
2 2 (4.88%) MS Exchange
3 1 (2.44%) Exchange Server 2010
3 1 (2.44%) Apache
3 1 (2.44%) GroupWise
Applications
1 14 (34.15%) MS Office
2 7 (17.07%) MS Excel
Cloud Services
1 1 (2.44%) Google Apps
Communications & Networking
1 4 (9.76%) ADSL
1 4 (9.76%) LAN
1 4 (9.76%) WAN
2 3 (7.32%) VPN
3 1 (2.44%) DNS
3 1 (2.44%) DDNS
3 1 (2.44%) Firewall
Database & Business Intelligence
1 1 (2.44%) Relational Database
1 1 (2.44%) RDBMS
1 1 (2.44%) MySQL
1 1 (2.44%) SQL Server
General
1 4 (9.76%) Telecoms
2 1 (2.44%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.44%) CSS
1 1 (2.44%) HTML
Miscellaneous
1 6 (14.63%) Blackberry
2 4 (9.76%) Mathematics
2 4 (9.76%) Computer Science
Operating Systems
1 26 (63.41%) Windows
2 14 (34.15%) Windows 7
3 11 (26.83%) Windows XP
4 9 (21.95%) Windows Server 2003
5 6 (14.63%) Linux
5 6 (14.63%) Windows Server 2008
5 6 (14.63%) Windows 2000 Server
6 2 (4.88%) UNIX
7 1 (2.44%) Oracle Linux
7 1 (2.44%) Windows 8
7 1 (2.44%) Windows Server 2012
7 1 (2.44%) Windows NT
7 1 (2.44%) Solaris
7 1 (2.44%) Windows Vista
Processes & Methodologies
1 9 (21.95%) ITIL
2 4 (9.76%) Service Desk Management
3 1 (2.44%) CRM
3 1 (2.44%) Project Management
3 1 (2.44%) Stakeholder Management
3 1 (2.44%) Data Management
Programming Languages
1 3 (7.32%) SQL
2 1 (2.44%) C
2 1 (2.44%) C++
2 1 (2.44%) Java
2 1 (2.44%) Perl
2 1 (2.44%) PHP
2 1 (2.44%) Shell Script
Qualifications
1 4 (9.76%) Degree
1 4 (9.76%) Microsoft Certification
2 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 8 (19.51%) SLA
System Software
1 12 (29.27%) Active Directory
2 1 (2.44%) Terminal Services
Vendors
1 19 (46.34%) Microsoft
2 6 (14.63%) Citrix
3 3 (7.32%) McAfee
4 1 (2.44%) Progress
4 1 (2.44%) Novell
4 1 (2.44%) Sage
4 1 (2.44%) Salesforce.com
4 1 (2.44%) Oracle
4 1 (2.44%) Sybase
4 1 (2.44%) Cisco
4 1 (2.44%) Google
4 1 (2.44%) Altiris