The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
First Line Support
Rank 209 200 185
Rank change year-on-year
-9 -15
Permanent jobs requiring a 1st Line Support 30 20 27
As % of all permanent IT jobs located in the West Midlands 0.48% 0.37% 0.55%
As % of the Job Titles category 0.50% 0.39% 0.57%
Number of salaries quoted 27 20 27
Average salary £20,500 £19,250 £18,500
Average salary % change year-on-year
+6.49% +4.05%
90% offered a salary of more than £17,150 £17,500 £16,400
10% offered a salary of more than £23,600 £22,500 £26,900
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
6012 5178 4748
As % of all permanent IT jobs located in the West Midlands 96.33% 96.84% 96.74%
Number of salaries quoted 4781 4388 3971
Average salary £40,000 £40,000 £39,000
Average salary % change year-on-year
- +2.56%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the West Midlands region.

1st Line Support Salary Trend in the West Midlands

1st Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 1st Line Support across the West Midlands region over the 3 months to 29 April 2016.

1st Line Support Salary Histogram in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -4 14 £20,700 -0.24% 2
Warwickshire -3 6 £17,500 -7.89%
Solihull +17 5 £23,000 +4.54%
Dudley - 3 £20,500 -
Staffordshire +8 1 - - 1
Worcestershire -6 1 £19,000 -14.60% 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 April 2016, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 23 (38.33%) Active Directory
2 19 (31.67%) Windows
3 18 (30.00%) ITIL
4 17 (28.33%) Microsoft
5 15 (25.00%) MS Excel
6 12 (20.00%) MS Office
7 8 (13.33%) Windows 7
7 8 (13.33%) Blackberry
8 7 (11.67%) Citrix
9 6 (10.00%) Telecoms
9 6 (10.00%) Apple
9 6 (10.00%) SLA
9 6 (10.00%) Cisco
10 5 (8.33%) Degree
10 5 (8.33%) Windows Server
11 4 (6.67%) LANDesk
11 4 (6.67%) Android
11 4 (6.67%) Windows Server 2008
11 4 (6.67%) Incident Management
11 4 (6.67%) Lotus
11 4 (6.67%) IBM Notes
11 4 (6.67%) Windows XP
12 3 (5.00%) SQL
12 3 (5.00%) SQL Server
12 3 (5.00%) VoIP
12 3 (5.00%) TCP/IP
12 3 (5.00%) Dell
12 3 (5.00%) ITIL Certification
12 3 (5.00%) Avaya
12 3 (5.00%) Service Management

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 April 2016, IT jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.67%) IBM Notes
2 2 (3.33%) Skype for Business
3 1 (1.67%) Blackberry Enterprise Server
3 1 (1.67%) Exchange Server 2010
3 1 (1.67%) MS Exchange
Applications
1 15 (25.00%) MS Excel
2 12 (20.00%) MS Office
3 1 (1.67%) MS Project
3 1 (1.67%) MS Visio
3 1 (1.67%) Spreadsheet
Cloud Services
1 1 (1.67%) Google Apps
1 1 (1.67%) Office 365
Communications & Networking
1 3 (5.00%) TCP/IP
1 3 (5.00%) VoIP
2 2 (3.33%) DHCP
2 2 (3.33%) Unified Communications
3 1 (1.67%) DNS
3 1 (1.67%) Firewall
Database & Business Intelligence
1 3 (5.00%) SQL Server
2 1 (1.67%) MS Access
General
1 6 (10.00%) Telecoms
2 3 (5.00%) Finance
2 3 (5.00%) Law
3 1 (1.67%) Financial Institution
3 1 (1.67%) Manufacturing
3 1 (1.67%) Pharmaceutical
3 1 (1.67%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.33%) XMPP
2 1 (1.67%) .NET
2 1 (1.67%) HTML
Miscellaneous
1 8 (13.33%) Blackberry
2 2 (3.33%) EPoS
3 1 (1.67%) Analytical Skills
3 1 (1.67%) Handset
3 1 (1.67%) iPad
3 1 (1.67%) Life Science
Operating Systems
1 19 (31.67%) Windows
2 8 (13.33%) Windows 7
3 5 (8.33%) Windows Server
4 4 (6.67%) Android
4 4 (6.67%) Windows Server 2008
4 4 (6.67%) Windows XP
5 2 (3.33%) Unix
6 1 (1.67%) Linux
6 1 (1.67%) Windows Server 2003
6 1 (1.67%) Windows Vista
Processes & Methodologies
1 18 (30.00%) ITIL
2 4 (6.67%) Incident Management
3 3 (5.00%) Service Management
3 3 (5.00%) Time Management
3 3 (5.00%) Trend Analysis
4 2 (3.33%) Continuous Improvement
5 1 (1.67%) Asset Management
5 1 (1.67%) Change Management
5 1 (1.67%) CRM
5 1 (1.67%) Disaster Recovery
5 1 (1.67%) Document Management
5 1 (1.67%) ERP
5 1 (1.67%) Facilities Management
5 1 (1.67%) IT Asset Management
Programming Languages
1 3 (5.00%) SQL
2 1 (1.67%) VBA
Qualifications
1 5 (8.33%) Degree
2 3 (5.00%) ITIL Certification
3 2 (3.33%) CCNA
3 2 (3.33%) Cisco Certification
3 2 (3.33%) MCSE
3 2 (3.33%) Microsoft Certification
4 1 (1.67%) Avaya Certification
4 1 (1.67%) CCNP
4 1 (1.67%) HND
4 1 (1.67%) MCDST
4 1 (1.67%) MCP
4 1 (1.67%) MCSA
Quality Assurance & Compliance
1 6 (10.00%) SLA
2 1 (1.67%) Data Quality
System Software
1 23 (38.33%) Active Directory
Systems Management
1 3 (5.00%) SCCM
2 2 (3.33%) Cisco CUCM
Vendors
1 17 (28.33%) Microsoft
2 7 (11.67%) Citrix
3 6 (10.00%) Apple
3 6 (10.00%) Cisco
4 4 (6.67%) LANDesk
4 4 (6.67%) Lotus
5 3 (5.00%) Avaya
5 3 (5.00%) BT
5 3 (5.00%) Dell
5 3 (5.00%) Draytek
5 3 (5.00%) Mitel
5 3 (5.00%) NEC
5 3 (5.00%) Panasonic
6 2 (3.33%) Adobe
6 2 (3.33%) Remedy
7 1 (1.67%) Google
Telford, Shropshire
Searchability
Salary: £15000 - £18000 per annum
Posted: Yesterday
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
Integrity IT Solutions
Salary: From £15,000 to £17,500 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £16000 - £22000 per annum + Healthcare
Posted: 3 days ago
Coventry, West Midlands (County)
Spencer Knight Recruitment
Salary: Up to £18,000 per annum + excellent benefits
Posted: 3 days ago
Bromsgrove, Worcestershire
Big Red Recruitment
Salary: £18000 - £20000 per annum
Posted: 3 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £14000.00 per annum
Posted: 24 days ago