The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Telford region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Telford region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 23 23 -
Rank change year-on-year
0 -
Permanent jobs requiring a 1st Line Support 4 5 0
As % of all permanent IT jobs located in Telford 4.26% 3.97% -
As % of the Job Titles category 4.49% 4.07% -
Number of salaries quoted 4 5 0
Average salary £19,500 £18,500 -
Average salary % change year-on-year
+5.40% -
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Telford
Permanent IT job ads with a match in the
Job Titles category
89 123 89
As % of all permanent IT jobs located in Telford 94.68% 97.62% 97.80%
Number of salaries quoted 73 58 49
Average salary £37,500 £30,000 £30,000
Average salary % change year-on-year
+25.00% -
90% offered a salary of more than £20,000 £18,000 £20,000
10% offered a salary of more than £50,000 £39,500 £59,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
1st Line Support
Shropshire

1st Line Support
Jobs Demand Trend in Telford

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Telford region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Telford

1st Line Support
Salary Trend in Telford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Telford region.

1st Line Support Salary Trend in Telford

1st Line Support
Top 28 Related IT Skills in Telford

For the 6 months to 18 April 2014, IT jobs across the Telford region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 6 (85.71%) Windows
1 6 (85.71%) Windows Server 2003
2 5 (71.43%) Microsoft
2 5 (71.43%) Windows Server 2008
2 5 (71.43%) Windows 2000 Server
3 4 (57.14%) MS Office
4 3 (42.86%) ITIL
4 3 (42.86%) Windows XP
4 3 (42.86%) Active Directory
4 3 (42.86%) SLA
4 3 (42.86%) Computer Science
4 3 (42.86%) Windows 7
4 3 (42.86%) Service Desk Management
5 2 (28.57%) Degree
5 2 (28.57%) Citrix
5 2 (28.57%) MS Exchange
5 2 (28.57%) MS Excel
6 1 (14.29%) Windows NT
6 1 (14.29%) DNS
6 1 (14.29%) Apache
6 1 (14.29%) Terminal Services
6 1 (14.29%) Cisco
6 1 (14.29%) DDNS
6 1 (14.29%) Exchange Server 2010
6 1 (14.29%) Windows Server 2012
6 1 (14.29%) SQL Server
6 1 (14.29%) Firewall
6 1 (14.29%) Finance

1st Line Support
Top Related IT Skills in Telford by Category

For the 6 months to 18 April 2014, IT jobs across the Telford region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (28.57%) MS Exchange
2 1 (14.29%) Apache
2 1 (14.29%) Exchange Server 2010
Applications
1 4 (57.14%) MS Office
2 2 (28.57%) MS Excel
Communications & Networking
1 1 (14.29%) DNS
1 1 (14.29%) DDNS
1 1 (14.29%) Firewall
Database & Business Intelligence
1 1 (14.29%) SQL Server
General
1 1 (14.29%) Finance
Miscellaneous
1 3 (42.86%) Computer Science
Operating Systems
1 6 (85.71%) Windows
1 6 (85.71%) Windows Server 2003
2 5 (71.43%) Windows Server 2008
2 5 (71.43%) Windows 2000 Server
3 3 (42.86%) Windows XP
3 3 (42.86%) Windows 7
4 1 (14.29%) Windows NT
4 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 3 (42.86%) ITIL
1 3 (42.86%) Service Desk Management
Qualifications
1 2 (28.57%) Degree
Quality Assurance & Compliance
1 3 (42.86%) SLA
System Software
1 3 (42.86%) Active Directory
2 1 (14.29%) Terminal Services
Vendors
1 5 (71.43%) Microsoft
2 2 (28.57%) Citrix
3 1 (14.29%) Cisco