The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Telford region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 28 22 13
Rank change year-on-year
-6 -9
Permanent jobs requiring a 1st Line Support 3 5 1
As % of all permanent IT jobs located in Telford 2.73% 5.75% 2.17%
As % of the Job Titles category 2.86% 7.14% 2.27%
Number of salaries quoted 3 5 1
Average salary £18,000 £20,000 £18,500
Average salary % change year-on-year
-10.00% +8.10%
UK excluding London average salary £19,750 £20,000 £20,000
% change year-on-year
-1.25% -
1st Line Support
Shropshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Telford region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Telford
Permanent IT job ads with a match in the
Job Titles category
105 70 44
As % of all permanent IT jobs located in Telford 95.45% 80.46% 95.65%
Number of salaries quoted 74 43 31
Average salary £31,000 £32,250 £30,000
Average salary % change year-on-year
-3.87% +7.50%
90% offered a salary of more than £23,500 £20,000 £25,500
10% offered a salary of more than £51,500 £43,750 £47,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Telford

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Telford region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Telford

1st Line Support
Salary Trend in Telford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Telford region.

1st Line Support Salary Trend in Telford

1st Line Support
Top 30 Related IT Skills in Telford

For the 6 months to 28 January 2015, IT jobs across the Telford region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 8 (100.00%) Windows
2 7 (87.50%) Microsoft
2 7 (87.50%) Citrix
3 6 (75.00%) MS Office
4 5 (62.50%) Active Directory
5 3 (37.50%) ITIL Certification
5 3 (37.50%) ITIL
5 3 (37.50%) MS Excel
5 3 (37.50%) Time Management
6 2 (25.00%) Windows Server 2008
6 2 (25.00%) Windows 8
6 2 (25.00%) Windows Server 2012
6 2 (25.00%) Telecoms
6 2 (25.00%) Legal
6 2 (25.00%) Windows Server 2003
6 2 (25.00%) Microsoft Certification
6 2 (25.00%) Degree
6 2 (25.00%) MS Exchange
6 2 (25.00%) DHCP
6 2 (25.00%) DNS
6 2 (25.00%) MCSE
6 2 (25.00%) Terminal Services
7 1 (12.50%) Salesforce.com
7 1 (12.50%) Apple
7 1 (12.50%) CCA
7 1 (12.50%) Citrix Certification
7 1 (12.50%) Cisco
7 1 (12.50%) VoIP
7 1 (12.50%) Internet
7 1 (12.50%) VMware

1st Line Support
Top Related IT Skills in Telford by Category

For the 6 months to 28 January 2015, IT jobs across the Telford region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (25.00%) MS Exchange
2 1 (12.50%) Exchange Server 2010
2 1 (12.50%) Exchange Server 2013
Applications
1 6 (75.00%) MS Office
2 3 (37.50%) MS Excel
Communications & Networking
1 2 (25.00%) DHCP
1 2 (25.00%) DNS
2 1 (12.50%) Internet
2 1 (12.50%) VoIP
General
1 2 (25.00%) Telecoms
1 2 (25.00%) Legal
Operating Systems
1 8 (100.00%) Windows
2 2 (25.00%) Windows Server 2003
2 2 (25.00%) Windows Server 2008
2 2 (25.00%) Windows 8
2 2 (25.00%) Windows Server 2012
3 1 (12.50%) Windows 7
Processes & Methodologies
1 3 (37.50%) ITIL
1 3 (37.50%) Time Management
Qualifications
1 3 (37.50%) ITIL Certification
2 2 (25.00%) Degree
2 2 (25.00%) MCSE
2 2 (25.00%) Microsoft Certification
3 1 (12.50%) CCA
3 1 (12.50%) Citrix Certification
System Software
1 5 (62.50%) Active Directory
2 2 (25.00%) Terminal Services
3 1 (12.50%) XenApp
3 1 (12.50%) vSphere
Vendors
1 7 (87.50%) Microsoft
1 7 (87.50%) Citrix
2 1 (12.50%) Apple
2 1 (12.50%) Salesforce.com
2 1 (12.50%) VMware
2 1 (12.50%) Cisco