The statistics below represent IT jobs advertised across the Somerset region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
South West / Somerset
Rank 63 68 65
Rank change year-on-year
+5 -3
Permanent jobs requiring a Service Desk Analyst 7 7 3
As % of all permanent IT jobs located in Somerset 1.17% 1.15% 0.61%
As % of the Job Titles category 1.20% 1.16% 0.62%
Number of salaries quoted 7 2 0
Median salary £19,500 £21,000 -
Median salary % change year-on-year
-7.14% -
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Somerset region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Somerset
Permanent IT job ads with a match in the
Job Titles category
585 601 484
As % of all permanent IT jobs located in Somerset 97.99% 98.69% 98.57%
Number of salaries quoted 499 508 428
Median salary £40,000 £35,000 £35,000
Median salary % change year-on-year
+14.28% -
90% offered a salary of more than £22,500 £22,000 £22,500
10% offered a salary of more than £50,000 £45,000 £55,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in Somerset

The demand trend of job ads across the Somerset region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Somerset

Service Desk Analyst
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Somerset region.

Service Desk Analyst Salary Trend in Somerset

Service Desk Analyst
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Somerset region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath +6 7 £19,500 -7.14%
Service Desk Analyst
South West

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Somerset

For the 6 months to 19 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Somerset region featuring Service Desk Analyst in the job title.

1 8 (53.33%) Incident Management
1 8 (53.33%) Windows
2 6 (40.00%) ITIL
2 6 (40.00%) Windows 7
3 5 (33.33%) Windows Server 2008
3 5 (33.33%) Office 365
3 5 (33.33%) Windows Server 2012
3 5 (33.33%) Unix
3 5 (33.33%) Linux
3 5 (33.33%) Adobe
3 5 (33.33%) Windows Server 2003
4 4 (26.67%) Active Directory
4 4 (26.67%) MS Office
4 4 (26.67%) Microsoft
4 4 (26.67%) Windows Server
5 3 (20.00%) Network Monitoring
5 3 (20.00%) Windows 10
5 3 (20.00%) Exchange Server 2010
5 3 (20.00%) MS Project
5 3 (20.00%) MS Visio
5 3 (20.00%) MS Exchange
5 3 (20.00%) VoIP
5 3 (20.00%) VPN
5 3 (20.00%) Nagios
5 3 (20.00%) ITIL Certification
5 3 (20.00%) Sage
5 3 (20.00%) SCOM
5 3 (20.00%) VMware
5 3 (20.00%) Service Management
5 3 (20.00%) Service Delivery

Service Desk Analyst Skill Set
Top Related IT Skills in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) Exchange Server 2010
1 3 (20.00%) MS Exchange
Applications
1 4 (26.67%) MS Office
2 3 (20.00%) MS Project
2 3 (20.00%) MS Visio
3 1 (6.67%) MS Excel
Cloud Services
1 5 (33.33%) Office 365
Communications & Networking
1 3 (20.00%) VoIP
1 3 (20.00%) VPN
2 1 (6.67%) Firewall
General
1 1 (6.67%) Legal
Operating Systems
1 8 (53.33%) Windows
2 6 (40.00%) Windows 7
3 5 (33.33%) Linux
3 5 (33.33%) Unix
3 5 (33.33%) Windows Server 2003
3 5 (33.33%) Windows Server 2008
3 5 (33.33%) Windows Server 2012
4 4 (26.67%) Windows Server
5 3 (20.00%) Windows 10
6 1 (6.67%) Mac OS
Processes & Methodologies
1 8 (53.33%) Incident Management
2 6 (40.00%) ITIL
3 3 (20.00%) Network Monitoring
3 3 (20.00%) Service Delivery
3 3 (20.00%) Service Management
4 2 (13.33%) Web Development
Qualifications
1 3 (20.00%) ITIL Certification
2 1 (6.67%) Degree
System Software
1 4 (26.67%) Active Directory
2 1 (6.67%) VMware Infrastructure
Systems Management
1 3 (20.00%) Nagios
1 3 (20.00%) SCOM
Vendors
1 5 (33.33%) Adobe
2 4 (26.67%) Microsoft
3 3 (20.00%) Sage
3 3 (20.00%) VMware
4 1 (6.67%) Citrix