The statistics below represent IT jobs advertised across the South Wales region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
First Line Support
Rank 78 89 95
Rank change year-on-year
+11 +6
Permanent jobs requiring a 1st Line Support 13 10 2
As % of all permanent IT jobs located in South Wales 1.15% 0.82% 0.18%
As % of the Job Titles category 1.17% 0.84% 0.18%
Number of salaries quoted 11 10 2
Median salary £26,000 £27,500 £19,500
Median salary % change year-on-year
-5.45% +41.02%
90% offered a salary of more than £16,000 £18,000 £18,700
10% offered a salary of more than £26,500 £27,500 £20,300
UK excluding London median salary £20,000 £20,500 £20,000
% change year-on-year
-2.43% +2.50%
1st Line Support
Wales

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South Wales
Permanent IT job ads with a match in the
Job Titles category
1110 1190 1092
As % of all permanent IT jobs located in South Wales 97.97% 97.94% 98.03%
Number of salaries quoted 986 996 970
Median salary £36,428 £35,000 £35,000
Median salary % change year-on-year
+4.07% -
90% offered a salary of more than £24,000 £25,000 £22,500
10% offered a salary of more than £50,000 £50,000 £52,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

1st Line Support
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in South Wales

1st Line Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the South Wales region.

1st Line Support Salary Trend in South Wales

1st Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South Wales region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +17 11 £26,250 +5.00% 3
Bridgend - 2 £18,000 - 1
1st Line Support
Wales

1st Line Support Skill Set
Top 30 Related IT Skills in South Wales

For the 6 months to 23 July 2016, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring 1st Line Support in the job title.

1 16 (66.67%) Incident Management
1 16 (66.67%) Cisco
1 16 (66.67%) Microsoft
2 15 (62.50%) CCNA
2 15 (62.50%) ITIL
2 15 (62.50%) Internet
2 15 (62.50%) Cisco Certification
2 15 (62.50%) Firewall
3 14 (58.33%) SLA
3 14 (58.33%) MS Excel
4 13 (54.17%) Linux
4 13 (54.17%) Citrix
4 13 (54.17%) VMware
4 13 (54.17%) ITIL Foundation Certificate
5 12 (50.00%) Logistics
6 11 (45.83%) Tivoli
6 11 (45.83%) Tivoli Storage Manager
6 11 (45.83%) HP
6 11 (45.83%) AIX
6 11 (45.83%) HP Data Protector
7 6 (25.00%) Analytical Skills
8 5 (20.83%) Service Management
9 4 (16.67%) Telecoms
9 4 (16.67%) Resource Management
10 3 (12.50%) Windows Server
10 3 (12.50%) DNS
10 3 (12.50%) Windows
10 3 (12.50%) SQL
10 3 (12.50%) MS Office
10 3 (12.50%) Active Directory

1st Line Support Skill Set
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) MS Exchange
Applications
1 14 (58.33%) MS Excel
2 3 (12.50%) MS Office
Cloud Services
1 2 (8.33%) Office 365
1 2 (8.33%) SaaS
Communications & Networking
1 15 (62.50%) Firewall
1 15 (62.50%) Internet
2 3 (12.50%) DNS
3 2 (8.33%) FTP
3 2 (8.33%) NAS
4 1 (4.17%) DHCP
4 1 (4.17%) TCP/IP
4 1 (4.17%) VoIP
4 1 (4.17%) VPN
General
1 4 (16.67%) Telecoms
2 3 (12.50%) Back Office
3 2 (8.33%) Banking
3 2 (8.33%) Finance
3 2 (8.33%) Manufacturing
Miscellaneous
1 6 (25.00%) Analytical Skills
2 2 (8.33%) Smartphone
Operating Systems
1 13 (54.17%) Linux
2 11 (45.83%) AIX
3 3 (12.50%) Windows
3 3 (12.50%) Windows Server
4 2 (8.33%) Mac OS X
5 1 (4.17%) Windows 7
5 1 (4.17%) Windows 8
5 1 (4.17%) Windows Server 2003
5 1 (4.17%) Windows Server 2008
5 1 (4.17%) Windows Server 2012
5 1 (4.17%) Windows XP
Processes & Methodologies
1 16 (66.67%) Incident Management
2 15 (62.50%) ITIL
3 12 (50.00%) Logistics
4 5 (20.83%) Service Management
5 4 (16.67%) Resource Management
6 2 (8.33%) ERP
Programming Languages
1 3 (12.50%) SQL
Qualifications
1 15 (62.50%) CCNA
1 15 (62.50%) Cisco Certification
2 13 (54.17%) ITIL Foundation Certificate
3 1 (4.17%) Degree
Quality Assurance & Compliance
1 14 (58.33%) SLA
System Software
1 3 (12.50%) Active Directory
Systems Management
1 11 (45.83%) HP Data Protector
1 11 (45.83%) Tivoli
1 11 (45.83%) Tivoli Storage Manager
2 1 (4.17%) ServiceCenter
Vendors
1 16 (66.67%) Cisco
1 16 (66.67%) Microsoft
2 13 (54.17%) Citrix
2 13 (54.17%) VMware
3 11 (45.83%) HP
4 2 (8.33%) Sage
Cardiff, South Glamorgan
Networking People
Salary: £19000 - £20000 per annum + Out of hours allowance + Benefits
Posted: Yesterday
Cardiff, South Glamorgan
The People Network
Salary: £17000 - £20000 per annum + Pension, Healthcare
Posted: 4 days ago
Bridgend, Mid Glamorgan
Jonothan Bosworth
Salary: £16000 - £20000 Per Annum
Posted: 4 days ago