The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the South Wales region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 4 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 96 96 -
Rank change year-on-year
0 -
Permanent jobs citing Customer Engagement 2 4 0
As % of all permanent IT jobs located in South Wales 0.17% 0.34% -
As % of the Processes & Methodologies category 0.20% 0.40% -
Number of salaries quoted 2 3 0
Median salary £46,250 £55,000 -
Median salary % change year-on-year
-15.90% -
UK excluding London median salary £50,000 £50,000 £55,000
% change year-on-year
- -9.09%
Customer Engagement
Wales

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the South Wales region.

Processes & Methodologies Category
South Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
986 993 853
As % of all permanent IT jobs located in South Wales 83.14% 83.38% 84.54%
Number of salaries quoted 845 859 724
Median salary £40,000 £40,000 £35,000
Median salary % change year-on-year
- +14.28%
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Customer Engagement
Jobs Demand Trend in South Wales

The demand trend of job ads across the South Wales region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in South Wales

Customer Engagement
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the South Wales region.

Customer Engagement Salary Trend in South Wales

Customer Engagement
Salary Histogram in South Wales

This chart provides a salary histogram for IT jobs citing Customer Engagement across the South Wales region over the 3 months to 4 May 2016.

Customer Engagement Salary Histogram in South Wales

Customer Engagement
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the South Wales region over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +3 1 £60,000 -
Neath Port Talbot - 1 £32,500 -
Customer Engagement
Wales

Customer Engagement
Top 30 Related IT Skills in South Wales

For the 6 months to 4 May 2016, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for Customer Engagement.

1 3 (37.50%) PRINCE2
1 3 (37.50%) PRINCE2 Certification
1 3 (37.50%) Agile Software Development
2 2 (25.00%) Software Engineering
2 2 (25.00%) Advertising
2 2 (25.00%) Service Management
2 2 (25.00%) Service Delivery
2 2 (25.00%) SAN
2 2 (25.00%) Internet
2 2 (25.00%) C++
2 2 (25.00%) MS Office
2 2 (25.00%) Windows
2 2 (25.00%) Linux
2 2 (25.00%) Apache
2 2 (25.00%) MS Excel
2 2 (25.00%) CRM
2 2 (25.00%) SOA
2 2 (25.00%) NFS
2 2 (25.00%) TCP/IP
2 2 (25.00%) SLA
2 2 (25.00%) IBM
2 2 (25.00%) Microsoft
2 2 (25.00%) EMC
2 2 (25.00%) Dynamics CRM
2 2 (25.00%) Incident Management
2 2 (25.00%) Marketing
2 2 (25.00%) Business Development
2 2 (25.00%) Resource Management
2 2 (25.00%) Apache Flex
2 2 (25.00%) Problem Management

Customer Engagement
Top Related IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (25.00%) Apache
Applications
1 2 (25.00%) MS Excel
1 2 (25.00%) MS Office
Business Applications
1 2 (25.00%) Dynamics CRM
Cloud Services
1 2 (25.00%) PaaS
Communications & Networking
1 2 (25.00%) Internet
1 2 (25.00%) iSCSI
1 2 (25.00%) NAS
1 2 (25.00%) SAN
1 2 (25.00%) TCP/IP
General
1 2 (25.00%) Advertising
1 2 (25.00%) Marketing
2 1 (12.50%) Banking
2 1 (12.50%) Finance
2 1 (12.50%) Telecoms
Job Titles
1 2 (25.00%) Analyst
1 2 (25.00%) Architect
1 2 (25.00%) Customer Services Manager
1 2 (25.00%) Help Desk Analyst
1 2 (25.00%) Operations Manager
1 2 (25.00%) Service Manager
1 2 (25.00%) Service Operations Manager
1 2 (25.00%) Solutions Architect
2 1 (12.50%) IT Trainer
2 1 (12.50%) Portfolio Manager
2 1 (12.50%) Trainer
Libraries, Frameworks & Software Standards
1 2 (25.00%) Apache Flex
Operating Systems
1 2 (25.00%) Linux
1 2 (25.00%) Windows
Processes & Methodologies
1 3 (37.50%) Agile Software Development
1 3 (37.50%) PRINCE2
2 2 (25.00%) Business Development
2 2 (25.00%) CRM
2 2 (25.00%) Incident Management
2 2 (25.00%) Low Latency
2 2 (25.00%) Presales
2 2 (25.00%) Problem Management
2 2 (25.00%) Resource Management
2 2 (25.00%) Service Delivery
2 2 (25.00%) Service Management
2 2 (25.00%) SOA
2 2 (25.00%) Software Engineering
3 1 (12.50%) Continuous Improvement
3 1 (12.50%) Project Management
3 1 (12.50%) SDLC
3 1 (12.50%) Stakeholder Management
Programming Languages
1 2 (25.00%) C++
Qualifications
1 3 (37.50%) PRINCE2 Certification
Quality Assurance & Compliance
1 2 (25.00%) SLA
System Software
1 2 (25.00%) NFS
Vendors
1 2 (25.00%) EMC
1 2 (25.00%) IBM
1 2 (25.00%) Microsoft