The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 104 101 98
Rank change year-on-year
-3 -3
Permanent jobs citing Customer Engagement 4 3 1
As % of all permanent IT jobs located in Wales 0.29% 0.23% 0.077%
As % of the Processes & Methodologies category 0.35% 0.30% 0.099%
Number of salaries quoted 3 3 1
Average salary £26,500 £45,500 £31,000
Average salary % change year-on-year
-41.75% +46.77%
UK excluding London average salary £45,000 £45,500 £44,000
% change year-on-year
-1.09% +3.40%
Customer Engagement
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1151 998 1012
As % of all permanent IT jobs located in Wales 82.81% 76.65% 78.33%
Number of salaries quoted 971 867 901
Average salary £37,000 £35,400 £35,000
Average salary % change year-on-year
+4.51% +1.14%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Engagement
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Wales

Customer Engagement
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Wales region.

Customer Engagement Salary Trend in Wales

Customer Engagement
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Wales region over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -13 4 £26,500 -41.75%
Customer Engagement
UK

Customer Engagement
Top 17 Related IT Skills in Wales

For the 6 months to 3 September 2015, IT jobs across the Wales region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 3 (60.00%) User Acceptance Testing
1 3 (60.00%) Performance Monitoring
1 3 (60.00%) Analytical Skills
2 1 (20.00%) Mentoring
2 1 (20.00%) Coaching
2 1 (20.00%) User Experience
2 1 (20.00%) SAP
2 1 (20.00%) MS Excel
2 1 (20.00%) Business Intelligence
2 1 (20.00%) Six Sigma
2 1 (20.00%) Finance
2 1 (20.00%) MBA
2 1 (20.00%) Agile Software Development
2 1 (20.00%) Asset Management
2 1 (20.00%) Business Analysis
2 1 (20.00%) Degree
2 1 (20.00%) Lean Six Sigma

Customer Engagement
Top Related IT Skills in Wales by Category

For the 6 months to 3 September 2015, IT jobs across the Wales region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 1 (20.00%) MS Excel
General
1 1 (20.00%) Finance
Job Titles
1 1 (20.00%) Coordinator
1 1 (20.00%) Architect
1 1 (20.00%) Project Coordinator
1 1 (20.00%) Business Architect
Miscellaneous
1 3 (60.00%) Analytical Skills
2 1 (20.00%) User Experience
Processes & Methodologies
1 3 (60.00%) User Acceptance Testing
1 3 (60.00%) Performance Monitoring
2 1 (20.00%) Mentoring
2 1 (20.00%) Coaching
2 1 (20.00%) Business Intelligence
2 1 (20.00%) Six Sigma
2 1 (20.00%) Agile Software Development
2 1 (20.00%) Asset Management
2 1 (20.00%) Business Analysis
2 1 (20.00%) Lean Six Sigma
Qualifications
1 1 (20.00%) MBA
1 1 (20.00%) Degree
Vendors
1 1 (20.00%) SAP