The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 221 212 212
Rank change year-on-year
-9 0
Permanent jobs requiring a Help Desk Support Analyst 16 2 10
As % of all permanent IT jobs located in the South West 0.26% 0.039% 0.17%
As % of the Job Titles category 0.28% 0.041% 0.18%
Number of salaries quoted 16 2 3
Average salary £24,000 £21,336 £20,000
Average salary % change year-on-year
+12.48% +6.68%
UK excluding London average salary £24,000 £18,500 £18,500
% change year-on-year
+29.72% -
Help Desk Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
5790 4876 5498
As % of all permanent IT jobs located in the South West 95.07% 95.31% 96.09%
Number of salaries quoted 4855 4209 4869
Average salary £36,500 £36,000 £35,000
Average salary % change year-on-year
+1.38% +2.85%
90% offered a salary of more than £23,000 £24,000 £22,750
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in the South West

Help Desk Support Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the South West region.

Help Desk Support Analyst Salary Trend in the South West

Help Desk Support Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the South West region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset - 12 £24,000 -
Gloucestershire +1 2 £21,000 +4.10%
Dorset -2 1 £30,000 +33.33%
Bristol - 1 £22,000 -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 30 September 2014, IT jobs across the South West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 24 (75.00%) Microsoft
2 23 (71.88%) MS Excel
3 20 (62.50%) Degree
4 18 (56.25%) MS Exchange
5 17 (53.13%) Disaster Recovery
5 17 (53.13%) VMware
5 17 (53.13%) SQL Server
5 17 (53.13%) Mathematics
6 12 (37.50%) Windows
7 7 (21.88%) MS Office
8 5 (15.63%) SQL
9 4 (12.50%) Active Directory
9 4 (12.50%) Windows XP
10 3 (9.38%) SLA
10 3 (9.38%) Windows Server 2003
10 3 (9.38%) Windows Server 2008
11 2 (6.25%) Windows Vista
11 2 (6.25%) MS PowerPoint
11 2 (6.25%) Structured Cabling
11 2 (6.25%) Change Control
11 2 (6.25%) Data Structures
11 2 (6.25%) Remedy
11 2 (6.25%) Risk Management
11 2 (6.25%) Finance
11 2 (6.25%) LAN
11 2 (6.25%) Service Management
11 2 (6.25%) Service Delivery
11 2 (6.25%) HTML
11 2 (6.25%) WAN
11 2 (6.25%) DHCP

Help Desk Support Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 30 September 2014, IT jobs across the South West region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (56.25%) MS Exchange
2 2 (6.25%) IIS
3 1 (3.13%) SharePoint
Applications
1 23 (71.88%) MS Excel
2 7 (21.88%) MS Office
3 2 (6.25%) MS PowerPoint
Communications & Networking
1 2 (6.25%) WAN
1 2 (6.25%) DHCP
1 2 (6.25%) TCP/IP
1 2 (6.25%) DNS
1 2 (6.25%) Structured Cabling
1 2 (6.25%) LAN
2 1 (3.13%) VoIP
Database & Business Intelligence
1 17 (53.13%) SQL Server
General
1 2 (6.25%) Finance
2 1 (3.13%) Advertising
Libraries, Frameworks & Software Standards
1 2 (6.25%) HTML
Miscellaneous
1 17 (53.13%) Mathematics
2 2 (6.25%) Data Structures
3 1 (3.13%) Analytical Skills
Operating Systems
1 12 (37.50%) Windows
2 4 (12.50%) Windows XP
3 3 (9.38%) Windows Server 2003
3 3 (9.38%) Windows Server 2008
4 2 (6.25%) Windows Vista
5 1 (3.13%) Windows 7
5 1 (3.13%) Windows 8
5 1 (3.13%) Windows Server 2012
Processes & Methodologies
1 17 (53.13%) Disaster Recovery
2 2 (6.25%) Risk Management
2 2 (6.25%) ITIL
2 2 (6.25%) Service Management
2 2 (6.25%) Service Delivery
2 2 (6.25%) Change Control
3 1 (3.13%) Network Monitoring
3 1 (3.13%) Configuration Management
3 1 (3.13%) Incident Management
3 1 (3.13%) ITIL V2
Programming Languages
1 5 (15.63%) SQL
Qualifications
1 20 (62.50%) Degree
2 1 (3.13%) MCP
2 1 (3.13%) MCSE
2 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 3 (9.38%) SLA
System Software
1 4 (12.50%) Active Directory
Vendors
1 24 (75.00%) Microsoft
2 17 (53.13%) VMware
3 2 (6.25%) Oracle
3 2 (6.25%) Remedy
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £15000 - £18000 per annum + Good Benefits Package
Posted: Yesterday