The statistics below represent IT jobs advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 July 2016 with a comparison to same period over 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 721 776 706
Rank change year-on-year
+55 -70
Permanent jobs requiring a Help Desk Support Analyst 175 169 257
As % of all permanent IT jobs located in England 0.19% 0.16% 0.24%
As % of the Job Titles category 0.20% 0.17% 0.25%
Number of salaries quoted 157 151 249
Median salary £23,000 £22,500 £23,500
Median salary % change year-on-year
+2.22% -4.25%
90% offered a salary of more than £19,000 £17,775 £19,000
10% offered a salary of more than £30,000 £28,450 £32,000
UK excluding London median salary £21,500 £22,000 £22,500
% change year-on-year
-2.27% -2.22%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88497 99146 103949
As % of all permanent IT jobs located in England 96.41% 96.34% 96.47%
Number of salaries quoted 75343 82658 85497
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 24 July 2016.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +83 89 £23,000 -13.20% 4
South East +21 50 £22,500 - 5
East of England +31 13 £20,000 -9.09% 2
Yorkshire +35 7 £20,500 +6.49%
North West +19 6 £23,000 +4.54%
East Midlands +2 5 £21,500 +19.44%
South West +11 2 £23,500 +6.81% 1
West Midlands -9 2 £21,500 -6.52% 1
North East - 1 £27,500 -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 24 July 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Analyst in the job title.

1 233 (69.76%) Windows
2 189 (56.59%) Active Directory
3 138 (41.32%) Microsoft
4 134 (40.12%) Windows 7
5 120 (35.93%) MS Office
6 110 (32.93%) MS Excel
7 80 (23.95%) ITIL
8 67 (20.06%) Windows XP
9 63 (18.86%) Windows Server
10 54 (16.17%) iManage
11 49 (14.67%) MS Exchange
12 41 (12.28%) Finance
13 40 (11.98%) SLA
13 40 (11.98%) Office 365
14 35 (10.48%) Citrix
15 33 (9.88%) TCP/IP
16 31 (9.28%) Windows Server 2008
16 31 (9.28%) SQL
17 29 (8.68%) Windows 8
18 28 (8.38%) DNS
18 28 (8.38%) Microsoft Certification
18 28 (8.38%) ITIL Certification
19 27 (8.08%) Degree
20 23 (6.89%) MS PowerPoint
20 23 (6.89%) DHCP
21 22 (6.59%) SharePoint
21 22 (6.59%) Windows Server 2012
22 21 (6.29%) Blackberry
22 21 (6.29%) Legal
23 20 (5.99%) Service Management

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (14.67%) MS Exchange
2 22 (6.59%) SharePoint
3 15 (4.49%) Skype for Business
4 13 (3.89%) Exchange Server 2010
5 8 (2.40%) Exchange Server 2013
6 7 (2.10%) Exchange Server 2000
7 6 (1.80%) Exchange Server 2007
8 4 (1.20%) Blackberry Enterprise Server
8 4 (1.20%) IBM Notes
9 2 (0.60%) IIS
Applications
1 120 (35.93%) MS Office
2 110 (32.93%) MS Excel
3 23 (6.89%) MS PowerPoint
4 3 (0.90%) Adobe Creative Suite
5 2 (0.60%) Photoshop
Business Applications
1 3 (0.90%) SAP Oil and Gas
2 2 (0.60%) Eikon
3 1 (0.30%) Dynamics CRM
Cloud Services
1 40 (11.98%) Office 365
2 7 (2.10%) Amazon AWS
2 7 (2.10%) Cloud Computing
3 4 (1.20%) Microsoft Azure
4 2 (0.60%) Mimecast
Communications & Networking
1 33 (9.88%) TCP/IP
2 28 (8.38%) DNS
3 23 (6.89%) DHCP
4 20 (5.99%) VoIP
5 17 (5.09%) LAN
6 15 (4.49%) Firewall
7 13 (3.89%) WAN
8 10 (2.99%) Extranet
9 7 (2.10%) VPN
10 6 (1.80%) Internet
11 5 (1.50%) Remote Desktop
11 5 (1.50%) WebEx
12 4 (1.20%) Intranet
12 4 (1.20%) Wi-Fi
13 3 (0.90%) Unified Communications
14 2 (0.60%) ADSL
14 2 (0.60%) Cisco IPT
14 2 (0.60%) SAN
14 2 (0.60%) Skype
14 2 (0.60%) SMTP
Database & Business Intelligence
1 6 (1.80%) SQL Server
2 5 (1.50%) SQL Server 2000
2 5 (1.50%) SQL Server 2005
2 5 (1.50%) SQL Server 2008
2 5 (1.50%) SQL Server 2012
3 1 (0.30%) Data Mining
3 1 (0.30%) Oracle Database
3 1 (0.30%) Oracle Reports
Development Applications
1 4 (1.20%) JIRA
General
1 41 (12.28%) Finance
2 21 (6.29%) Legal
3 15 (4.49%) Law
4 9 (2.69%) Retail
5 6 (1.80%) Telecoms
6 4 (1.20%) Automotive
7 3 (0.90%) Electronics
7 3 (0.90%) Manufacturing
7 3 (0.90%) Marketing
8 2 (0.60%) Banking
8 2 (0.60%) Billing
8 2 (0.60%) Financial Institution
8 2 (0.60%) German Language
9 1 (0.30%) French Language
Libraries, Frameworks & Software Standards
1 7 (2.10%) Web Services
2 2 (0.60%) .NET
3 1 (0.30%) HTML
Miscellaneous
1 21 (6.29%) Blackberry
2 15 (4.49%) Analytical Skills
3 11 (3.29%) Smartphone
4 8 (2.40%) Computer Science
4 8 (2.40%) iPad
5 6 (1.80%) Video Conferencing
6 5 (1.50%) EPoS
6 5 (1.50%) Replication
7 4 (1.20%) Data Centre
7 4 (1.20%) Fat Client
7 4 (1.20%) iPhone
7 4 (1.20%) Thin Client
8 2 (0.60%) Driving Licence
8 2 (0.60%) Fintech
8 2 (0.60%) Handset
8 2 (0.60%) Management Information System
8 2 (0.60%) User Experience
9 1 (0.30%) BYOD
9 1 (0.30%) Hedge funds
Operating Systems
1 233 (69.76%) Windows
2 134 (40.12%) Windows 7
3 67 (20.06%) Windows XP
4 63 (18.86%) Windows Server
5 31 (9.28%) Windows Server 2008
6 29 (8.68%) Windows 8
7 22 (6.59%) Windows Server 2012
8 20 (5.99%) Windows 10
9 16 (4.79%) Windows Server 2003
10 12 (3.59%) Android
10 12 (3.59%) Apple iOS
11 9 (2.69%) Linux
12 7 (2.10%) Mac OS X
12 7 (2.10%) Windows 2000 Server
13 4 (1.20%) Unix
13 4 (1.20%) Windows Phone
14 3 (0.90%) Windows Vista
15 1 (0.30%) BlackBerry OS
Processes & Methodologies
1 80 (23.95%) ITIL
2 20 (5.99%) Service Management
3 17 (5.09%) Wealth Management
4 13 (3.89%) Problem Management
5 12 (3.59%) Coaching
5 12 (3.59%) Incident Management
6 10 (2.99%) Time Management
7 7 (2.10%) ITSM
8 6 (1.80%) Project Management
8 6 (1.80%) Project Planning
9 5 (1.50%) Asset Management
9 5 (1.50%) ERP
9 5 (1.50%) ITIL V3
10 4 (1.20%) Change Management
10 4 (1.20%) Continuous Improvement
10 4 (1.20%) Validation
10 4 (1.20%) Workflow
11 3 (0.90%) Disaster Recovery
11 3 (0.90%) Programme Management
11 3 (0.90%) Service Delivery
Programming Languages
1 31 (9.28%) SQL
2 3 (0.90%) Java
2 3 (0.90%) VB
3 2 (0.60%) C#
3 2 (0.60%) JavaScript
4 1 (0.30%) PowerShell
Qualifications
1 28 (8.38%) ITIL Certification
1 28 (8.38%) Microsoft Certification
2 27 (8.08%) Degree
3 19 (5.69%) MCP
4 17 (5.09%) MCSE
5 14 (4.19%) CCNA
5 14 (4.19%) Cisco Certification
6 13 (3.89%) MCSA
7 8 (2.40%) MCITP
8 6 (1.80%) MCDST
9 5 (1.50%) Security Cleared
10 4 (1.20%) ITIL Foundation Certificate
10 4 (1.20%) MOS
11 2 (0.60%) HND
12 1 (0.30%) SC Cleared
Quality Assurance & Compliance
1 40 (11.98%) SLA
2 16 (4.79%) QA
3 1 (0.30%) Data Quality
3 1 (0.30%) ISO/IEC 20000
System Software
1 189 (56.59%) Active Directory
2 14 (4.19%) XenApp
3 12 (3.59%) Hyper-V
4 7 (2.10%) XenDesktop
5 6 (1.80%) Citrix Presentation Server
6 4 (1.20%) VMware Infrastructure
7 2 (0.60%) VMware ESXi
7 2 (0.60%) vSphere
8 1 (0.30%) Terminal Server
8 1 (0.30%) Terminal Services
8 1 (0.30%) Virtual Servers
Systems Management
1 13 (3.89%) SCCM
2 5 (1.50%) DameWare
2 5 (1.50%) Nagios
2 5 (1.50%) Perfmon
3 4 (1.20%) Backup Exec
3 4 (1.20%) Microsoft Intune
3 4 (1.20%) Norton AntiVirus
4 1 (0.30%) Casper Suite
Vendors
1 138 (41.32%) Microsoft
2 54 (16.17%) iManage
3 35 (10.48%) Citrix
4 12 (3.59%) VMware
5 9 (2.69%) Cisco
6 8 (2.40%) Apple
7 5 (1.50%) Remedy
7 5 (1.50%) Sophos
7 5 (1.50%) Veeam
7 5 (1.50%) WatchGuard
8 4 (1.20%) Adobe
8 4 (1.20%) Symantec
9 3 (0.90%) IBM
9 3 (0.90%) SAP
10 2 (0.60%) Avaya
10 2 (0.60%) Bloomberg
10 2 (0.60%) Dell
10 2 (0.60%) FactSet
10 2 (0.60%) Google
10 2 (0.60%) Mitel
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Salary: £21k - 25k per year
Posted: 4 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 3 days ago
Gloucester, Gloucestershire
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Salary: £16000 - £22000 per annum + Pension
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + bonuses + benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
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Salary: £22000 per annum
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London
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Salary: £21000 per annum
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Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
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