The statistics below represent IT jobs advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
UK / England
Rank 717 778 682
Rank change year-on-year
+61 -96
Permanent jobs requiring a Help Desk Support Analyst 123 136 235
As % of all permanent IT jobs located in England 0.16% 0.14% 0.24%
As % of the Job Titles category 0.16% 0.15% 0.25%
Number of salaries quoted 116 126 227
Median salary £23,000 £22,500 £23,000
Median salary % change year-on-year
+2.22% -2.17%
90% offered a salary of more than £19,000 £18,500 £19,000
10% offered a salary of more than £31,000 £28,500 £31,400
UK excluding London median salary £21,250 £21,250 £21,000
% change year-on-year
- +1.19%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
75770 92206 94914
As % of all permanent IT jobs located in England 96.32% 96.48% 96.72%
Number of salaries quoted 63335 78206 79140
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 22 February 2017.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +52 39 £25,500 +4.08% 4
South East +56 29 £21,250 +1.19% 2
East of England +24 19 £23,250 +5.68%
Yorkshire +39 10 £22,000 -10.20%
South West +28 10 £19,000 +15.15%
North West -21 9 £19,500 -18.75% 1
East Midlands +16 3 £21,000 -16.00% 2
West Midlands +20 2 £22,000 +4.76%
North East +6 2 £27,500 -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 February 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Analyst in the job title.

1 170 (64.64%) Windows
2 149 (56.65%) Active Directory
3 125 (47.53%) Microsoft
4 113 (42.97%) MS Office
5 102 (38.78%) Windows 7
6 86 (32.70%) MS Excel
7 84 (31.94%) ITIL
8 58 (22.05%) SLA
9 47 (17.87%) Windows Server
10 44 (16.73%) Windows XP
11 33 (12.55%) Windows 8
11 33 (12.55%) MS Exchange
12 30 (11.41%) Office 365
13 28 (10.65%) Law
14 27 (10.27%) Windows Server 2008
15 26 (9.89%) Degree
16 25 (9.51%) Citrix
17 24 (9.13%) Time Management
18 23 (8.75%) Legal
18 23 (8.75%) iManage
19 21 (7.98%) SQL
19 21 (7.98%) Windows 10
20 20 (7.60%) LAN
20 20 (7.60%) WAN
20 20 (7.60%) TCP/IP
21 19 (7.22%) Windows Server 2003
21 19 (7.22%) MOS
22 18 (6.84%) C
23 17 (6.46%) Cisco
23 17 (6.46%) Finance

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (12.55%) MS Exchange
2 12 (4.56%) Skype for Business
3 9 (3.42%) SharePoint
4 3 (1.14%) Blackberry Enterprise Server
4 3 (1.14%) Exchange Server 2010
4 3 (1.14%) Exchange Server 2013
5 1 (0.38%) BizTalk Server
5 1 (0.38%) Exchange Server 2007
5 1 (0.38%) WordPress
Applications
1 113 (42.97%) MS Office
2 86 (32.70%) MS Excel
3 6 (2.28%) MS PowerPoint
4 1 (0.38%) Acrobat
4 1 (0.38%) MS Visio
Business Applications
1 6 (2.28%) Eikon
2 1 (0.38%) Dynamics AX
2 1 (0.38%) Dynamics CRM
Cloud Services
1 30 (11.41%) Office 365
2 4 (1.52%) SaaS
3 3 (1.14%) Amazon AWS
3 3 (1.14%) Cloud Computing
4 2 (0.76%) Microsoft Azure
Communications & Networking
1 20 (7.60%) LAN
1 20 (7.60%) TCP/IP
1 20 (7.60%) WAN
2 13 (4.94%) DNS
3 12 (4.56%) Firewall
3 12 (4.56%) VoIP
4 10 (3.80%) DHCP
5 9 (3.42%) Wireless
6 5 (1.90%) Internet
6 5 (1.90%) Remote Desktop
6 5 (1.90%) Skype
6 5 (1.90%) Wi-Fi
7 3 (1.14%) SMTP
8 2 (0.76%) Cisco Nexus
8 2 (0.76%) Ethernet
8 2 (0.76%) VPN
9 1 (0.38%) ADSL
9 1 (0.38%) Cisco IOS
9 1 (0.38%) Unified Communications
9 1 (0.38%) WLAN
Database & Business Intelligence
1 5 (1.90%) SQL Server
2 2 (0.76%) Oracle Database
2 2 (0.76%) Oracle Database 11g
3 1 (0.38%) SQL Server 2005
3 1 (0.38%) SQL Server 2008
Development Applications
1 1 (0.38%) JIRA
General
1 28 (10.65%) Law
2 23 (8.75%) Legal
3 17 (6.46%) Finance
4 10 (3.80%) Banking
5 4 (1.52%) German Language
6 3 (1.14%) Telecoms
7 2 (0.76%) Manufacturing
7 2 (0.76%) Retail
8 1 (0.38%) Advertising
8 1 (0.38%) Back Office
8 1 (0.38%) Electronics
8 1 (0.38%) French Language
8 1 (0.38%) Games
8 1 (0.38%) International Banking
8 1 (0.38%) Investment Banking
8 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.14%) .NET
1 3 (1.14%) Web Services
2 1 (0.38%) Ruby on Rails
Miscellaneous
1 13 (4.94%) Blackberry
2 12 (4.56%) Analytical Skills
3 11 (4.18%) Computer Science
4 8 (3.04%) Chip and PIN
4 8 (3.04%) iPad
5 6 (2.28%) Enterprise Software
6 5 (1.90%) Fat Client
6 5 (1.90%) Thin Client
7 3 (1.14%) Data Centre
7 3 (1.14%) Linux Command Line
7 3 (1.14%) Management Information System
7 3 (1.14%) Video Conferencing
8 2 (0.76%) Virtual Team
9 1 (0.38%) AS400
9 1 (0.38%) iPhone
9 1 (0.38%) Smartphone
9 1 (0.38%) User Experience
Operating Systems
1 170 (64.64%) Windows
2 102 (38.78%) Windows 7
3 47 (17.87%) Windows Server
4 44 (16.73%) Windows XP
5 33 (12.55%) Windows 8
6 27 (10.27%) Windows Server 2008
7 21 (7.98%) Windows 10
8 19 (7.22%) Windows Server 2003
9 9 (3.42%) Windows Server 2012
10 8 (3.04%) Mac OS X
11 6 (2.28%) Windows Vista
12 5 (1.90%) Apple iOS
13 4 (1.52%) Linux
14 2 (0.76%) Android
15 1 (0.38%) Windows Phone
Processes & Methodologies
1 84 (31.94%) ITIL
2 24 (9.13%) Time Management
3 12 (4.56%) ITSM
3 12 (4.56%) Problem Management
4 10 (3.80%) CRM
5 8 (3.04%) CAD
5 8 (3.04%) Incident Management
5 8 (3.04%) Process Improvement
6 6 (2.28%) Root Cause Analysis
6 6 (2.28%) Service Management
7 5 (1.90%) Service Delivery
8 4 (1.52%) Change Management
8 4 (1.52%) Data Security
8 4 (1.52%) Mobile Device Management
9 3 (1.14%) Document Management
9 3 (1.14%) Line Management
9 3 (1.14%) Stakeholder Management
10 2 (0.76%) Asset Management
10 2 (0.76%) ITIL V3
10 2 (0.76%) Software Testing
Programming Languages
1 21 (7.98%) SQL
2 18 (6.84%) C
3 6 (2.28%) PL/SQL
4 2 (0.76%) C#
5 1 (0.38%) Java
5 1 (0.38%) PowerShell
5 1 (0.38%) Ruby
Qualifications
1 26 (9.89%) Degree
2 19 (7.22%) MOS
3 10 (3.80%) HND
4 9 (3.42%) Microsoft Certification
5 7 (2.66%) MCP
6 5 (1.90%) GNVQ
6 5 (1.90%) ITIL Certification
7 4 (1.52%) MCSA
8 2 (0.76%) MCITP
8 2 (0.76%) SC Cleared
8 2 (0.76%) Security Cleared
9 1 (0.38%) CCNA
9 1 (0.38%) Cisco Certification
9 1 (0.38%) HNC
9 1 (0.38%) MCDST
9 1 (0.38%) MCSE
9 1 (0.38%) MCTS
Quality Assurance & Compliance
1 58 (22.05%) SLA
2 2 (0.76%) QA
System Software
1 149 (56.65%) Active Directory
2 8 (3.04%) Terminal Services
2 8 (3.04%) VMware Infrastructure
3 5 (1.90%) Hyper-V
4 4 (1.52%) VMware ESXi
4 4 (1.52%) vSphere
5 3 (1.14%) IMail Server
6 1 (0.38%) XenApp
6 1 (0.38%) XenDesktop
Systems Management
1 3 (1.14%) Backup Exec
2 2 (0.76%) Norton AntiVirus
2 2 (0.76%) SCCM
3 1 (0.38%) CA Spectrum
3 1 (0.38%) McAfee ePO
3 1 (0.38%) Nagios
3 1 (0.38%) NetBackup
3 1 (0.38%) SCOM
3 1 (0.38%) WSUS
Vendors
1 125 (47.53%) Microsoft
2 25 (9.51%) Citrix
3 23 (8.75%) iManage
4 17 (6.46%) Cisco
5 16 (6.08%) VMware
6 9 (3.42%) Polycom
7 8 (3.04%) Dell
7 8 (3.04%) RedPrairie
7 8 (3.04%) SAP
8 7 (2.66%) Intel Security
9 6 (2.28%) Bloomberg
9 6 (2.28%) FactSet
10 5 (1.90%) Splunk
11 4 (1.52%) Apple
11 4 (1.52%) HP
11 4 (1.52%) LANDesk
11 4 (1.52%) Remedy
11 4 (1.52%) ServiceNow
12 3 (1.14%) Mitel
12 3 (1.14%) Symantec
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