The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 765 704 728
Rank change year-on-year
-61 +24
Permanent jobs requiring a Help Desk Support Analyst 144 228 189
As % of all permanent IT jobs located in England 0.15% 0.23% 0.19%
As % of the Job Titles category 0.16% 0.24% 0.20%
Number of salaries quoted 135 218 180
Average salary £22,500 £22,500 £21,500
Average salary % change year-on-year
- +4.65%
90% offered a salary of more than £18,500 £19,000 £18,000
10% offered a salary of more than £28,500 £31,150 £32,500
UK excluding London average salary £21,000 £21,000 £21,000
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
90816 95785 94380
As % of all permanent IT jobs located in England 96.15% 96.49% 96.28%
Number of salaries quoted 77032 80058 76663
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 12 February 2016.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 57 £25,000 -6.54% 4
South East +7 46 £21,000 -2.32% 8
East of England -9 17 £22,000 +29.41% 4
North West +29 10 £20,000 +2.56%
East Midlands +1 4 £20,000 -6.97%
West Midlands -13 4 £22,000 +2.32%
Yorkshire -3 3 £24,500 +22.50%
South West -38 2 £16,500 -26.66%
North East - 1 £27,500 -
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 12 February 2016, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 228 (69.51%) Windows
2 165 (50.30%) Microsoft
3 160 (48.78%) Active Directory
4 127 (38.72%) Windows 7
5 107 (32.62%) MS Office
6 103 (31.40%) MS Excel
7 79 (24.09%) ITIL
8 77 (23.48%) Windows Server
9 69 (21.04%) Windows XP
10 54 (16.46%) Law
11 49 (14.94%) Windows Server 2008
12 46 (14.02%) Citrix
13 45 (13.72%) Windows Server 2003
13 45 (13.72%) iManage
14 42 (12.80%) SLA
14 42 (12.80%) Degree
15 40 (12.20%) Office 365
15 40 (12.20%) MS Exchange
15 40 (12.20%) SQL
16 34 (10.37%) Windows 8
17 31 (9.45%) TCP/IP
18 30 (9.15%) Microsoft Certification
19 29 (8.84%) VMware
20 26 (7.93%) SQL Server
21 25 (7.62%) Analytical Skills
22 22 (6.71%) VMware Infrastructure
22 22 (6.71%) ITIL Certification
23 21 (6.40%) Legal
23 21 (6.40%) Service Management
24 20 (6.10%) Blackberry

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 12 February 2016, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (12.20%) MS Exchange
2 13 (3.96%) Exchange Server 2010
2 13 (3.96%) SharePoint
3 9 (2.74%) Blackberry Enterprise Server
3 9 (2.74%) Exchange Server 2007
4 6 (1.83%) CMS
4 6 (1.83%) Exchange Server 2003
4 6 (1.83%) IIS
4 6 (1.83%) Skype for Business
5 5 (1.52%) Exchange Server 2013
6 4 (1.22%) Exchange Server 2000
6 4 (1.22%) IBM Notes
7 3 (0.91%) SharePoint 2010
Applications
1 107 (32.62%) MS Office
2 103 (31.40%) MS Excel
3 9 (2.74%) MS PowerPoint
4 6 (1.83%) Spreadsheet
5 2 (0.61%) MS Visio
6 1 (0.30%) MS Project
Business Applications
1 2 (0.61%) Dynamics CRM
1 2 (0.61%) SAP Oil and Gas
Cloud Services
1 40 (12.20%) Office 365
2 3 (0.91%) Dropbox
Communications & Networking
1 31 (9.45%) TCP/IP
2 17 (5.18%) VPN
3 15 (4.57%) DNS
4 14 (4.27%) Internet
4 14 (4.27%) LAN
4 14 (4.27%) WAN
5 12 (3.66%) Firewall
6 9 (2.74%) Extranet
6 9 (2.74%) VoIP
7 8 (2.44%) Wireless
8 7 (2.13%) HTTPS
9 6 (1.83%) IP Telephony
9 6 (1.83%) SNMP
9 6 (1.83%) Unified Communications
10 5 (1.52%) DHCP
10 5 (1.52%) Remote Desktop
11 4 (1.22%) ADSL
11 4 (1.22%) Broadband
11 4 (1.22%) Intranet
12 3 (0.91%) VDSL
Database & Business Intelligence
1 26 (7.93%) SQL Server
2 3 (0.91%) SQL Server Integration Services
3 1 (0.30%) Oracle Database
3 1 (0.30%) Oracle Reports
3 1 (0.30%) SQL Server 2005
3 1 (0.30%) SQL Server 2008
Development Applications
1 2 (0.61%) JIRA
General
1 54 (16.46%) Law
2 21 (6.40%) Legal
3 18 (5.49%) Finance
4 10 (3.05%) Retail
5 9 (2.74%) Banking
6 8 (2.44%) Electronics
7 6 (1.83%) Billing
8 5 (1.52%) Telecoms
9 4 (1.22%) German Language
10 3 (0.91%) Pharmaceutical
11 2 (0.61%) Advertising
11 2 (0.61%) Manufacturing
11 2 (0.61%) Marketing
12 1 (0.30%) Investment Banking
Libraries, Frameworks & Software Standards
1 7 (2.13%) .NET
1 7 (2.13%) ASP.NET
1 7 (2.13%) jQuery
2 1 (0.30%) COM
2 1 (0.30%) CSS
2 1 (0.30%) HTML
2 1 (0.30%) Web Services
Miscellaneous
1 25 (7.62%) Analytical Skills
2 20 (6.10%) Blackberry
3 16 (4.88%) Computer Science
4 14 (4.27%) Driving Licence
5 6 (1.83%) Video Conferencing
6 5 (1.52%) Data Structures
7 4 (1.22%) iPhone
8 3 (0.91%) EPoS
8 3 (0.91%) iPad
8 3 (0.91%) Management Information System
8 3 (0.91%) Smartphone
8 3 (0.91%) Visualisation
9 2 (0.61%) Fat Client
9 2 (0.61%) Mobile App
9 2 (0.61%) Statistics
9 2 (0.61%) Thin Client
10 1 (0.30%) CMDB
10 1 (0.30%) Enterprise Software
10 1 (0.30%) FMCG
10 1 (0.30%) Handset
Operating Systems
1 228 (69.51%) Windows
2 127 (38.72%) Windows 7
3 77 (23.48%) Windows Server
4 69 (21.04%) Windows XP
5 49 (14.94%) Windows Server 2008
6 45 (13.72%) Windows Server 2003
7 34 (10.37%) Windows 8
8 20 (6.10%) Windows Server 2012
9 18 (5.49%) Android
10 15 (4.57%) Apple iOS
11 8 (2.44%) Linux
11 8 (2.44%) Windows Vista
12 5 (1.52%) Windows 10
13 4 (1.22%) Windows 2000 Server
14 3 (0.91%) Unix
15 2 (0.61%) Mac OS
15 2 (0.61%) Windows 2000
16 1 (0.30%) Mac OS X
Processes & Methodologies
1 79 (24.09%) ITIL
2 21 (6.40%) Service Management
3 15 (4.57%) Incident Management
4 13 (3.96%) Disaster Recovery
5 12 (3.66%) CRM
5 12 (3.66%) Problem Management
6 11 (3.35%) Service Delivery
7 10 (3.05%) Project Management
8 9 (2.74%) Coaching
8 9 (2.74%) ITSM
8 9 (2.74%) Root Cause Analysis
8 9 (2.74%) Time Management
8 9 (2.74%) Validation
9 7 (2.13%) Logistics
9 7 (2.13%) MVC
9 7 (2.13%) Web Development
10 6 (1.83%) System Testing
11 5 (1.52%) Ticket Management
12 4 (1.22%) Mentoring
12 4 (1.22%) Process Improvement
Programming Languages
1 40 (12.20%) SQL
2 9 (2.74%) C
3 7 (2.13%) C#
4 6 (1.83%) PowerShell
4 6 (1.83%) T-SQL
4 6 (1.83%) VB
5 4 (1.22%) PL/SQL
6 2 (0.61%) VBA
Qualifications
1 42 (12.80%) Degree
2 30 (9.15%) Microsoft Certification
3 22 (6.71%) ITIL Certification
4 15 (4.57%) MCSE
5 12 (3.66%) MCP
6 11 (3.35%) CCNA
6 11 (3.35%) Cisco Certification
7 10 (3.05%) MCITP
8 8 (2.44%) MCSA
9 6 (1.83%) MOS
9 6 (1.83%) Security Cleared
10 5 (1.52%) HND
10 5 (1.52%) ITIL Foundation Certificate
11 4 (1.22%) A+ Certification
12 3 (0.91%) SC Cleared
13 2 (0.61%) MCTS
14 1 (0.30%) HNC
14 1 (0.30%) MCDST
14 1 (0.30%) NVQ Level 3
14 1 (0.30%) NVQ Level 4
Quality Assurance & Compliance
1 42 (12.80%) SLA
2 1 (0.30%) QA
System Software
1 160 (48.78%) Active Directory
2 22 (6.71%) VMware Infrastructure
3 12 (3.66%) Terminal Services
4 7 (2.13%) Hyper-V
5 4 (1.22%) vSphere
6 3 (0.91%) XenServer
7 1 (0.30%) Terminal Server
7 1 (0.30%) XenApp
Systems Management
1 4 (1.22%) SCCM
2 1 (0.30%) Microsoft Data Protection Manager
2 1 (0.30%) Nagios
2 1 (0.30%) SCOM
Vendors
1 165 (50.30%) Microsoft
2 46 (14.02%) Citrix
3 45 (13.72%) iManage
4 29 (8.84%) VMware
5 9 (2.74%) Apple
6 6 (1.83%) Oracle
6 6 (1.83%) Red Hat
7 5 (1.52%) Cisco
7 5 (1.52%) Sage
8 4 (1.22%) Interwoven
8 4 (1.22%) Lotus
8 4 (1.22%) Progress
8 4 (1.22%) ServiceNow
8 4 (1.22%) Sophos
9 3 (0.91%) AVG
9 3 (0.91%) Draytek
9 3 (0.91%) Google
9 3 (0.91%) Remedy
9 3 (0.91%) ThinPrint
10 2 (0.61%) Adobe
West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 2 hours ago
London
Briswin
Salary: From £25,000 to £28,000 per annum
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
Posted: Yesterday
Cambridge, Cambridgeshire
CV Screen Ltd
Salary: to £24k + Benefits
Posted: Yesterday
West Sussex
ARC IT Recruitment Ltd
Salary: 25000
Posted: 2 days ago
Bedford, Bedfordshire
Bluetownonline
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £25k - 32k per year
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £22000.00 per annum + Bonus and Training
Posted: 5 days ago
City, London
Harrington Starr
Salary: £27000 - £33000 per annum
Posted: 6 days ago
London
Bluetown Online LTD
Salary: £23000 - £26000 per annum
Posted: 7 days ago
Newbury
People Source Consulting
Salary: £20000 - £30000 per annum + 21% shift bonus + benefits
Posted: 10 days ago