The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 817 787 771
Rank change year-on-year
-30 -16
Permanent jobs requiring a Help Desk Support Analyst 58 103 88
As % of all permanent IT jobs located in England 0.056% 0.096% 0.089%
As % of the Job Titles category 0.060% 0.10% 0.094%
Number of salaries quoted 50 96 81
Average salary £23,000 £24,000 £20,000
Average salary % change year-on-year
-4.16% +20.00%
90% offered a salary of more than £19,000 £17,000 £17,000
10% offered a salary of more than £27,500 £30,000 £27,500
UK excluding London average salary £21,500 £22,000 £19,250
% change year-on-year
-2.27% +14.28%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97370 101347 93701
As % of all permanent IT jobs located in England 94.19% 94.49% 94.25%
Number of salaries quoted 81930 82728 78452
Average salary £45,000 £45,000 £43,500
Average salary % change year-on-year
- +3.44%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 31 August 2015.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 19 £24,500 -2.00% 3
South East -10 13 £20,250 +1.25% 1
North West +14 7 £20,750 +6.41%
West Midlands -13 7 £23,000 +21.05%
East of England +5 6 £23,000 +39.39%
South West -13 6 £23,250 -3.12%
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 August 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 96 (82.76%) Windows
2 61 (52.59%) Microsoft
3 59 (50.86%) Active Directory
4 49 (42.24%) MS Office
4 49 (42.24%) Windows 7
5 40 (34.48%) Windows XP
6 37 (31.90%) MS Excel
7 32 (27.59%) Citrix
8 28 (24.14%) Law
9 26 (22.41%) SLA
9 26 (22.41%) Windows Server 2008
10 25 (21.55%) WorkSite
11 23 (19.83%) ITIL
12 22 (18.97%) Windows 8
13 21 (18.10%) Windows Server 2003
14 16 (13.79%) Blackberry
15 15 (12.93%) MS Exchange
16 14 (12.07%) Degree
16 14 (12.07%) Windows Vista
17 13 (11.21%) WAN
17 13 (11.21%) LAN
18 12 (10.34%) Telecoms
19 11 (9.48%) Document Management
19 11 (9.48%) SQL
20 10 (8.62%) SharePoint
20 10 (8.62%) HP
20 10 (8.62%) Finance
20 10 (8.62%) Windows Server 2012
20 10 (8.62%) Analytical Skills
21 9 (7.76%) SCCM

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 August 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (21.55%) WorkSite
2 15 (12.93%) MS Exchange
3 10 (8.62%) SharePoint
4 7 (6.03%) Lync
5 3 (2.59%) CMS
6 2 (1.72%) IBM Notes
6 2 (1.72%) Exchange Server 2010
Applications
1 49 (42.24%) MS Office
2 37 (31.90%) MS Excel
3 4 (3.45%) MS PowerPoint
4 3 (2.59%) Spreadsheet
Business Applications
1 1 (0.86%) Dynamics CRM
Cloud Services
1 2 (1.72%) Office 365
2 1 (0.86%) Mimecast
Communications & Networking
1 13 (11.21%) LAN
1 13 (11.21%) WAN
2 9 (7.76%) TCP/IP
2 9 (7.76%) Wi-Fi
3 8 (6.90%) VPN
4 7 (6.03%) VoIP
5 5 (4.31%) Wireless
6 3 (2.59%) DNS
7 2 (1.72%) Intranet
7 2 (1.72%) Broadband
7 2 (1.72%) DHCP
7 2 (1.72%) HTTP
8 1 (0.86%) SNMP
8 1 (0.86%) PBX
8 1 (0.86%) Firewall
8 1 (0.86%) VLAN
8 1 (0.86%) Unified Communications
8 1 (0.86%) Structured Cabling
Database & Business Intelligence
1 7 (6.03%) SQL Server
2 1 (0.86%) MS Access
2 1 (0.86%) SQL Server 2012
2 1 (0.86%) MySQL
General
1 28 (24.14%) Law
2 12 (10.34%) Telecoms
3 10 (8.62%) Finance
4 9 (7.76%) Banking
5 6 (5.17%) Legal
6 3 (2.59%) Billing
6 3 (2.59%) Electronics
7 1 (0.86%) Back Office
7 1 (0.86%) Marketing
7 1 (0.86%) German Language
7 1 (0.86%) Advertising
Libraries, Frameworks & Software Standards
1 2 (1.72%) JSP
2 1 (0.86%) HTML
Miscellaneous
1 16 (13.79%) Blackberry
2 10 (8.62%) Analytical Skills
3 5 (4.31%) Computer Science
4 4 (3.45%) iPhone
5 3 (2.59%) iPad
5 3 (2.59%) Fat Client
5 3 (2.59%) Thin Client
6 2 (1.72%) Client/Server
6 2 (1.72%) Management Information System
6 2 (1.72%) Data Structures
6 2 (1.72%) Reference Data
7 1 (0.86%) Video Conferencing
7 1 (0.86%) New Media
7 1 (0.86%) Mobile Computing
7 1 (0.86%) User Experience
7 1 (0.86%) Handset
7 1 (0.86%) Statistics
7 1 (0.86%) Wiki
Operating Systems
1 96 (82.76%) Windows
2 49 (42.24%) Windows 7
3 40 (34.48%) Windows XP
4 26 (22.41%) Windows Server 2008
5 22 (18.97%) Windows 8
6 21 (18.10%) Windows Server 2003
7 14 (12.07%) Windows Vista
8 10 (8.62%) Windows Server 2012
9 7 (6.03%) AIX
10 4 (3.45%) Mac OS X
10 4 (3.45%) Windows 2000
11 2 (1.72%) Linux
Processes & Methodologies
1 23 (19.83%) ITIL
2 11 (9.48%) Document Management
3 7 (6.03%) CRM
4 5 (4.31%) Problem Management
5 4 (3.45%) Time Management
5 4 (3.45%) Data Security
6 3 (2.59%) Root Cause Analysis
6 3 (2.59%) Incident Management
7 2 (1.72%) Software Deployment
7 2 (1.72%) DNA
7 2 (1.72%) Project Management
7 2 (1.72%) Release Management
7 2 (1.72%) Data Entry
7 2 (1.72%) Portfolio Management
8 1 (0.86%) Continuous Improvement
8 1 (0.86%) Online Marketing
8 1 (0.86%) Network Management
8 1 (0.86%) User Acceptance Testing
8 1 (0.86%) Data Protection
8 1 (0.86%) Service Management
Programming Languages
1 11 (9.48%) SQL
2 4 (3.45%) VBA
3 3 (2.59%) C
4 1 (0.86%) Java
4 1 (0.86%) JavaScript
4 1 (0.86%) T-SQL
Qualifications
1 14 (12.07%) Degree
2 9 (7.76%) Microsoft Certification
3 8 (6.90%) MCP
4 7 (6.03%) ITIL Certification
5 5 (4.31%) HNC
5 5 (4.31%) HND
5 5 (4.31%) MCSE
5 5 (4.31%) MCITP
6 4 (3.45%) MCSA
7 2 (1.72%) MOS
7 2 (1.72%) SC Cleared
7 2 (1.72%) Security Cleared
8 1 (0.86%) MCTS
8 1 (0.86%) A+ Certification
Quality Assurance & Compliance
1 26 (22.41%) SLA
2 2 (1.72%) JSP 440
System Software
1 59 (50.86%) Active Directory
2 8 (6.90%) Hyper-V
3 7 (6.03%) XenApp
4 6 (5.17%) VMware Infrastructure
5 4 (3.45%) Terminal Services
6 2 (1.72%) vSphere
Systems Management
1 9 (7.76%) SCCM
2 7 (6.03%) SCOM
3 1 (0.86%) McAfee ePO
3 1 (0.86%) MAILsweeper
Vendors
1 61 (52.59%) Microsoft
2 32 (27.59%) Citrix
3 10 (8.62%) HP
4 9 (7.76%) Hummingbird
4 9 (7.76%) VMware
5 7 (6.03%) Meridio
5 7 (6.03%) OpenText
6 5 (4.31%) Adobe
7 4 (3.45%) Bloomberg
8 3 (2.59%) Oracle
8 3 (2.59%) Dell KACE
9 2 (1.72%) Reuters
9 2 (1.72%) LANDesk
9 2 (1.72%) Interwoven
9 2 (1.72%) Lotus
10 1 (0.86%) Apple
10 1 (0.86%) Symantec
10 1 (0.86%) McAfee
10 1 (0.86%) Wyse
10 1 (0.86%) Avaya
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