The statistics below represent IT jobs advertised across the England region that had Help Desk Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Help Desk Support Analyst
Rank 704 758 710
Rank change year-on-year
+54 -48
Permanent jobs requiring a Help Desk Support Analyst 192 171 246
As % of all permanent IT jobs located in England 0.21% 0.17% 0.22%
As % of the Job Titles category 0.22% 0.17% 0.23%
Number of salaries quoted 176 153 236
Median salary £23,250 £22,000 £22,750
Median salary % change year-on-year
+5.68% -3.29%
90% offered a salary of more than £20,000 £18,000 £19,500
10% offered a salary of more than £30,000 £28,000 £32,000
UK excluding London median salary £22,500 £21,250 £22,000
% change year-on-year
+5.88% -3.40%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
88740 98545 107138
As % of all permanent IT jobs located in England 96.38% 96.51% 96.50%
Number of salaries quoted 75724 82192 88489
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Support Analyst
Jobs Demand Trend in England

The demand trend of job ads across the England region that featured Help Desk Support Analyst in the job title.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 28 June 2016.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +65 97 £24,000 -9.43% 4
South East +25 57 £24,000 +6.66% 2
East of England +26 9 £18,000 -14.28% 1
Yorkshire +28 8 £22,000 +6.02% 1
North West +15 5 £23,000 +6.97%
East Midlands +5 5 £21,500 +13.15%
South West -3 5 £28,000 +30.23% 1
West Midlands -11 3 - -
North East - 3 £27,500 -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 June 2016, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Analyst in the job title.

1 223 (68.40%) Windows
2 173 (53.07%) Active Directory
3 134 (41.10%) Windows 7
4 132 (40.49%) Microsoft
5 116 (35.58%) MS Office
6 104 (31.90%) MS Excel
7 76 (23.31%) ITIL
8 71 (21.78%) Windows XP
9 65 (19.94%) Windows Server
10 53 (16.26%) iManage
11 44 (13.50%) MS Exchange
12 43 (13.19%) SLA
13 41 (12.58%) Finance
14 40 (12.27%) Office 365
15 36 (11.04%) Windows Server 2008
16 35 (10.74%) Citrix
17 33 (10.12%) SQL
18 32 (9.82%) TCP/IP
19 31 (9.51%) Windows 8
20 30 (9.20%) Degree
21 29 (8.90%) Microsoft Certification
22 28 (8.59%) ITIL Certification
23 25 (7.67%) Windows Server 2012
24 24 (7.36%) MS PowerPoint
24 24 (7.36%) DNS
25 22 (6.75%) DHCP
26 21 (6.44%) Legal
27 20 (6.13%) Law
27 20 (6.13%) Windows Server 2003
28 19 (5.83%) Blackberry

Help Desk Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (13.50%) MS Exchange
2 18 (5.52%) SharePoint
3 15 (4.60%) Exchange Server 2010
4 12 (3.68%) Skype for Business
5 8 (2.45%) Exchange Server 2013
6 7 (2.15%) Exchange Server 2000
6 7 (2.15%) Exchange Server 2007
7 4 (1.23%) Blackberry Enterprise Server
7 4 (1.23%) IBM Notes
8 2 (0.61%) IIS
Applications
1 116 (35.58%) MS Office
2 104 (31.90%) MS Excel
3 24 (7.36%) MS PowerPoint
4 3 (0.92%) Adobe Creative Suite
5 1 (0.31%) Photoshop
Business Applications
1 3 (0.92%) SAP Oil and Gas
2 1 (0.31%) Dynamics CRM
Cloud Services
1 40 (12.27%) Office 365
2 5 (1.53%) Amazon AWS
2 5 (1.53%) Cloud Computing
3 4 (1.23%) Microsoft Azure
4 2 (0.61%) Dropbox
5 1 (0.31%) Mimecast
Communications & Networking
1 32 (9.82%) TCP/IP
2 24 (7.36%) DNS
3 22 (6.75%) DHCP
4 17 (5.21%) VoIP
5 15 (4.60%) LAN
6 11 (3.37%) Extranet
6 11 (3.37%) WAN
7 10 (3.07%) Firewall
8 7 (2.15%) Internet
9 6 (1.84%) VPN
10 4 (1.23%) Intranet
10 4 (1.23%) Remote Desktop
10 4 (1.23%) WebEx
11 3 (0.92%) Unified Communications
11 3 (0.92%) Wi-Fi
12 2 (0.61%) ADSL
12 2 (0.61%) Cisco IPT
12 2 (0.61%) Skype
12 2 (0.61%) SMTP
13 1 (0.31%) SAN
Database & Business Intelligence
1 6 (1.84%) SQL Server
2 5 (1.53%) SQL Server 2005
2 5 (1.53%) SQL Server 2008
3 4 (1.23%) SQL Server 2000
3 4 (1.23%) SQL Server 2012
4 1 (0.31%) Data Mining
4 1 (0.31%) Oracle Database
4 1 (0.31%) Oracle Reports
Development Applications
1 4 (1.23%) JIRA
General
1 41 (12.58%) Finance
2 21 (6.44%) Legal
3 20 (6.13%) Law
4 9 (2.76%) Retail
5 5 (1.53%) Telecoms
6 3 (0.92%) Automotive
6 3 (0.92%) Electronics
6 3 (0.92%) Manufacturing
6 3 (0.92%) Marketing
7 2 (0.61%) Advertising
7 2 (0.61%) Banking
7 2 (0.61%) Financial Institution
8 1 (0.31%) Billing
8 1 (0.31%) German Language
8 1 (0.31%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (1.53%) Web Services
2 2 (0.61%) .NET
3 1 (0.31%) CSS
3 1 (0.31%) HTML
Miscellaneous
1 19 (5.83%) Blackberry
2 15 (4.60%) Analytical Skills
3 12 (3.68%) Smartphone
4 11 (3.37%) Computer Science
5 6 (1.84%) Video Conferencing
6 5 (1.53%) EPoS
6 5 (1.53%) iPad
7 4 (1.23%) Replication
8 3 (0.92%) Data Centre
8 3 (0.92%) Fat Client
8 3 (0.92%) Thin Client
9 2 (0.61%) Driving Licence
9 2 (0.61%) Fintech
9 2 (0.61%) Handset
9 2 (0.61%) Management Information System
10 1 (0.31%) FMCG
10 1 (0.31%) Hedge funds
10 1 (0.31%) iPhone
10 1 (0.31%) Private Cloud
Operating Systems
1 223 (68.40%) Windows
2 134 (41.10%) Windows 7
3 71 (21.78%) Windows XP
4 65 (19.94%) Windows Server
5 36 (11.04%) Windows Server 2008
6 31 (9.51%) Windows 8
7 25 (7.67%) Windows Server 2012
8 20 (6.13%) Windows Server 2003
9 15 (4.60%) Windows 10
10 14 (4.29%) Apple iOS
11 11 (3.37%) Android
12 9 (2.76%) Linux
13 7 (2.15%) Windows 2000 Server
14 5 (1.53%) Mac OS X
15 4 (1.23%) Windows Vista
16 3 (0.92%) Unix
17 2 (0.61%) Windows Phone
18 1 (0.31%) BlackBerry OS
Processes & Methodologies
1 76 (23.31%) ITIL
2 17 (5.21%) Problem Management
2 17 (5.21%) Service Management
3 16 (4.91%) Wealth Management
4 14 (4.29%) Coaching
5 12 (3.68%) Incident Management
6 9 (2.76%) ITSM
7 8 (2.45%) Time Management
8 6 (1.84%) Project Management
8 6 (1.84%) Project Planning
8 6 (1.84%) Validation
9 5 (1.53%) Asset Management
9 5 (1.53%) ERP
9 5 (1.53%) Root Cause Analysis
10 4 (1.23%) Continuous Improvement
10 4 (1.23%) ITIL V3
10 4 (1.23%) Workflow
11 3 (0.92%) Change Management
11 3 (0.92%) Disaster Recovery
11 3 (0.92%) Programme Management
Programming Languages
1 33 (10.12%) SQL
2 3 (0.92%) Java
2 3 (0.92%) PL/SQL
2 3 (0.92%) VB
3 2 (0.61%) C#
3 2 (0.61%) JavaScript
4 1 (0.31%) PowerShell
Qualifications
1 30 (9.20%) Degree
2 29 (8.90%) Microsoft Certification
3 28 (8.59%) ITIL Certification
4 18 (5.52%) CCNA
4 18 (5.52%) Cisco Certification
4 18 (5.52%) MCP
4 18 (5.52%) MCSE
5 12 (3.68%) MCSA
6 8 (2.45%) MCITP
7 6 (1.84%) MCDST
8 4 (1.23%) HND
8 4 (1.23%) ITIL Foundation Certificate
8 4 (1.23%) MOS
8 4 (1.23%) Security Cleared
9 1 (0.31%) A+ Certification
9 1 (0.31%) SC Cleared
Quality Assurance & Compliance
1 43 (13.19%) SLA
2 16 (4.91%) QA
3 1 (0.31%) Data Quality
3 1 (0.31%) ISO/IEC 20000
System Software
1 173 (53.07%) Active Directory
2 14 (4.29%) XenApp
3 11 (3.37%) Hyper-V
4 7 (2.15%) XenDesktop
5 6 (1.84%) Citrix Presentation Server
6 2 (0.61%) Terminal Server
7 1 (0.31%) Virtual Servers
7 1 (0.31%) VMware ESXi
7 1 (0.31%) VMware Infrastructure
7 1 (0.31%) vSphere
Systems Management
1 13 (3.99%) SCCM
2 5 (1.53%) Nagios
3 4 (1.23%) Backup Exec
3 4 (1.23%) DameWare
3 4 (1.23%) Microsoft Intune
3 4 (1.23%) Norton AntiVirus
3 4 (1.23%) Perfmon
4 1 (0.31%) Casper Suite
Vendors
1 132 (40.49%) Microsoft
2 53 (16.26%) iManage
3 35 (10.74%) Citrix
4 7 (2.15%) VMware
5 6 (1.84%) Cisco
6 5 (1.53%) Sophos
6 5 (1.53%) Veeam
6 5 (1.53%) WatchGuard
7 4 (1.23%) Adobe
7 4 (1.23%) Symantec
8 3 (0.92%) Apple
8 3 (0.92%) IBM
8 3 (0.92%) Progress
8 3 (0.92%) Remedy
8 3 (0.92%) SAP
9 2 (0.61%) Google
10 1 (0.31%) BT
10 1 (0.31%) Intel Security
10 1 (0.31%) Mitel
10 1 (0.31%) OpenText
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Salary: £21k - 25k per year
Posted: Yesterday
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Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
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Salary: £24,000 + Bonus and Benefits
Posted: 3 days ago
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Posted: 3 days ago
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Salary: £22000 - £25000 per annum + benefits
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