The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 784 744 760
Rank change year-on-year
-40 +16
Permanent jobs requiring a Help Desk Support Analyst 95 90 126
As % of all permanent IT jobs located in England 0.089% 0.092% 0.12%
As % of the Job Titles category 0.094% 0.097% 0.12%
Number of salaries quoted 86 83 116
Average salary £24,000 £20,000 £22,500
Average salary % change year-on-year
+20.00% -11.11%
90% offered a salary of more than £17,000 £17,000 £17,000
10% offered a salary of more than £30,000 £27,900 £32,500
UK excluding London average salary £22,950 £18,500 £20,000
% change year-on-year
+24.05% -7.50%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100759 92707 104130
As % of all permanent IT jobs located in England 94.40% 94.26% 95.25%
Number of salaries quoted 82433 77843 89539
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 18 September 2014.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -30 33 £25,000 +6.38%
South East +6 32 £20,000 +6.66% 7
South West 0 13 £24,000 +6.66%
East of England -21 10 £16,500 -19.51% 2
West Midlands -27 4 £19,000 +8.57%
North West -20 2 £22,625 +33.08% 3
East Midlands -17 1 £20,500 -8.88%
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 September 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 155 (75.24%) Windows
2 119 (57.77%) MS Office
3 118 (57.28%) Active Directory
4 92 (44.66%) MS Excel
5 91 (44.17%) Microsoft
6 88 (42.72%) Windows 7
7 76 (36.89%) Windows XP
8 65 (31.55%) ITIL
9 56 (27.18%) Windows Server 2008
10 54 (26.21%) Windows Server 2003
11 52 (25.24%) Law
12 47 (22.82%) MS Exchange
13 46 (22.33%) Citrix
14 38 (18.45%) TCP/IP
15 32 (15.53%) SLA
15 32 (15.53%) Degree
16 28 (13.59%) Finance
16 28 (13.59%) VMware
17 27 (13.11%) Legal
18 24 (11.65%) Blackberry
18 24 (11.65%) WorkSite
19 22 (10.68%) DHCP
20 21 (10.19%) Windows Vista
21 20 (9.71%) SQL Server
22 17 (8.25%) Microsoft Certification
22 17 (8.25%) Exchange Server 2010
22 17 (8.25%) ITIL Foundation Certificate
23 16 (7.77%) Mathematics
23 16 (7.77%) A+ Certification
23 16 (7.77%) Disaster Recovery

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 September 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (22.82%) MS Exchange
2 24 (11.65%) WorkSite
3 17 (8.25%) Exchange Server 2010
4 13 (6.31%) Blackberry Enterprise Server
5 12 (5.83%) SharePoint
6 11 (5.34%) Exchange Server 2007
7 6 (2.91%) IBM Notes
8 5 (2.43%) Exchange Server 2013
9 2 (0.97%) IIS
9 2 (0.97%) Exchange Server 2003
Applications
1 119 (57.77%) MS Office
2 92 (44.66%) MS Excel
3 13 (6.31%) MS PowerPoint
4 2 (0.97%) QuarkXPress
5 1 (0.49%) AutoCAD
5 1 (0.49%) SketchUp
5 1 (0.49%) Revit
Cloud Services
1 1 (0.49%) Cloud Computing
Communications & Networking
1 38 (18.45%) TCP/IP
2 22 (10.68%) DHCP
3 15 (7.28%) VoIP
4 11 (5.34%) Wireless
5 8 (3.88%) DNS
6 7 (3.40%) Firewall
6 7 (3.40%) LAN
7 5 (2.43%) WAN
7 5 (2.43%) VPN
8 2 (0.97%) Structured Cabling
8 2 (0.97%) VLAN
9 1 (0.49%) IP Telephony
9 1 (0.49%) Ethernet
9 1 (0.49%) HTTP
9 1 (0.49%) Cisco IOS
Database & Business Intelligence
1 20 (9.71%) SQL Server
2 2 (0.97%) SQL Server 2012
2 2 (0.97%) SQL Server 2008
2 2 (0.97%) SQL Server 2005
3 1 (0.49%) MS Access
General
1 52 (25.24%) Law
2 28 (13.59%) Finance
3 27 (13.11%) Legal
4 10 (4.85%) Retail
5 5 (2.43%) Publishing
6 2 (0.97%) Banking
7 1 (0.49%) Investment Banking
7 1 (0.49%) Advertising
7 1 (0.49%) Back Office
7 1 (0.49%) German Language
Libraries, Frameworks & Software Standards
1 2 (0.97%) HTML
Miscellaneous
1 24 (11.65%) Blackberry
2 16 (7.77%) Mathematics
3 10 (4.85%) EPoS
4 7 (3.40%) Analytical Skills
5 5 (2.43%) Computer Science
5 5 (2.43%) iPad
6 4 (1.94%) Video Conferencing
7 2 (0.97%) iPhone
7 2 (0.97%) iSeries
7 2 (0.97%) AS400
8 1 (0.49%) Thin Client
8 1 (0.49%) Fat Client
8 1 (0.49%) Wiki
Operating Systems
1 155 (75.24%) Windows
2 88 (42.72%) Windows 7
3 76 (36.89%) Windows XP
4 56 (27.18%) Windows Server 2008
5 54 (26.21%) Windows Server 2003
6 21 (10.19%) Windows Vista
7 11 (5.34%) Windows 2000 Server
8 9 (4.37%) Windows 8
9 7 (3.40%) Windows Server 2012
10 3 (1.46%) Mac OS
11 2 (0.97%) UNIX
12 1 (0.49%) Linux
12 1 (0.49%) Windows 2000
Processes & Methodologies
1 65 (31.55%) ITIL
2 16 (7.77%) Disaster Recovery
3 15 (7.28%) Document Management
4 14 (6.80%) Service Management
5 10 (4.85%) Software Distribution
5 10 (4.85%) CRM
6 8 (3.88%) Incident Management
7 5 (2.43%) Asset Management
7 5 (2.43%) Workflow
7 5 (2.43%) Software Deployment
8 4 (1.94%) E-Commerce
9 2 (0.97%) Change Control
9 2 (0.97%) Data Protection
9 2 (0.97%) Fault Management
9 2 (0.97%) ERP
9 2 (0.97%) Service Delivery
9 2 (0.97%) Risk Management
10 1 (0.49%) Logistics
10 1 (0.49%) Change Management
10 1 (0.49%) ITSM
Programming Languages
1 5 (2.43%) SQL
2 1 (0.49%) PowerHouse
Qualifications
1 32 (15.53%) Degree
2 17 (8.25%) Microsoft Certification
2 17 (8.25%) ITIL Foundation Certificate
3 16 (7.77%) A+ Certification
4 12 (5.83%) MCP
5 10 (4.85%) MCITP
6 7 (3.40%) MCSE
7 3 (1.46%) HND
8 2 (0.97%) Security Cleared
8 2 (0.97%) MCSA
8 2 (0.97%) CCNA
8 2 (0.97%) ITIL Certification
8 2 (0.97%) Cisco Certification
8 2 (0.97%) Network+ Certification
8 2 (0.97%) MCDST
9 1 (0.49%) SC Cleared
9 1 (0.49%) DV Cleared
Quality Assurance & Compliance
1 32 (15.53%) SLA
2 3 (1.46%) ISO/IEC 27001
System Software
1 118 (57.28%) Active Directory
2 9 (4.37%) VMware Infrastructure
3 4 (1.94%) XenApp
4 2 (0.97%) Hyper-V
Systems Management
1 4 (1.94%) SCCM
1 4 (1.94%) Systems Management Server (SMS)
2 2 (0.97%) Backup Exec
3 1 (0.49%) MAILsweeper
Vendors
1 91 (44.17%) Microsoft
2 46 (22.33%) Citrix
3 28 (13.59%) VMware
4 10 (4.85%) SAP
5 9 (4.37%) Apple
6 7 (3.40%) LANDesk
7 6 (2.91%) Avaya
7 6 (2.91%) Lotus
8 5 (2.43%) Cisco
9 4 (1.94%) Interwoven
9 4 (1.94%) HP
9 4 (1.94%) Altiris
10 3 (1.46%) Adobe
10 3 (1.46%) CommVault
10 3 (1.46%) Oracle
11 2 (0.97%) SonicWALL
11 2 (0.97%) Barracuda Networks
11 2 (0.97%) Veritas
11 2 (0.97%) Quark
12 1 (0.49%) Meridio
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Ashdown IT
Salary: £18000 per annum
Posted: 2 hours ago
Farnborough, Hampshire
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Salary: From £25,000 to £30,000 per annum
Posted: 3 hours ago
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Salary: £20k - 24k per year + benefits
Posted: Yesterday
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
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Wakefield, West Yorkshire
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Salary: £16000 per annum + Benefits
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Ascot, Berkshire
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Salary: £20k - 24k per year + benefits
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Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 3 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £20,000 to £25,000 per annum
Posted: 6 days ago
Colchester
Recruitment Genius
Salary: £20000 - £25000 per annum
Posted: 21 days ago