The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 762 793 802
Rank change year-on-year
+31 +9
Permanent jobs requiring a Help Desk Support Analyst 101 64 70
As % of all permanent IT jobs located in England 0.10% 0.065% 0.069%
As % of the Job Titles category 0.11% 0.069% 0.073%
Number of salaries quoted 99 60 69
Average salary £23,000 £21,500 £23,000
Average salary % change year-on-year
+6.97% -6.52%
90% offered a salary of more than £17,500 £18,000 £17,408
10% offered a salary of more than £28,000 £32,500 £32,700
UK excluding London average salary £20,000 £20,000 £22,000
% change year-on-year
- -9.09%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
94647 92576 95847
As % of all permanent IT jobs located in England 94.87% 94.45% 94.96%
Number of salaries quoted 78762 75162 81879
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £27,000
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 27 February 2015.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +43 50 £26,750 -16.40% 4
South East -11 18 £20,000 - 2
East of England +7 14 £17,000 -38.18%
Yorkshire +4 7 £20,000 -6.97%
South West -12 7 £21,500 +10.25% 3
East Midlands +29 4 £23,000 +17.94% 1
North West -14 1 £17,500 -16.66%
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 174 (77.33%) Windows
2 112 (49.78%) Active Directory
3 102 (45.33%) Windows 7
4 80 (35.56%) Microsoft
4 80 (35.56%) MS Office
5 65 (28.89%) ITIL
6 62 (27.56%) Windows XP
7 60 (26.67%) MS Excel
8 49 (21.78%) Citrix
9 44 (19.56%) MS Exchange
10 40 (17.78%) VMware
10 40 (17.78%) Finance
11 39 (17.33%) Windows Server 2008
12 34 (15.11%) SLA
13 32 (14.22%) Degree
14 29 (12.89%) Windows Server 2003
15 26 (11.56%) TCP/IP
15 26 (11.56%) Exchange Server 2010
16 25 (11.11%) Windows 8
17 22 (9.78%) Law
18 21 (9.33%) Exchange Server 2007
19 20 (8.89%) Blackberry
19 20 (8.89%) Cisco
19 20 (8.89%) SQL Server
20 18 (8.00%) WorkSite
21 16 (7.11%) Windows Vista
21 16 (7.11%) Firewall
21 16 (7.11%) Windows Server 2012
21 16 (7.11%) VMware Infrastructure
22 15 (6.67%) SQL

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (19.56%) MS Exchange
2 26 (11.56%) Exchange Server 2010
3 21 (9.33%) Exchange Server 2007
4 18 (8.00%) WorkSite
5 10 (4.44%) Blackberry Enterprise Server
6 1 (0.44%) IBM Notes
6 1 (0.44%) SharePoint
6 1 (0.44%) Exchange Server 2013
Applications
1 80 (35.56%) MS Office
2 60 (26.67%) MS Excel
3 13 (5.78%) MS PowerPoint
Cloud Services
1 9 (4.00%) Office 365
2 3 (1.33%) IaaS
2 3 (1.33%) Cloud Computing
2 3 (1.33%) SaaS
2 3 (1.33%) PaaS
Communications & Networking
1 26 (11.56%) TCP/IP
2 16 (7.11%) Firewall
3 15 (6.67%) DNS
3 15 (6.67%) WAN
3 15 (6.67%) LAN
4 10 (4.44%) VPN
4 10 (4.44%) SAN
5 5 (2.22%) VoIP
6 4 (1.78%) DHCP
6 4 (1.78%) Wireless
7 3 (1.33%) VLAN
7 3 (1.33%) Wi-Fi
8 2 (0.89%) PABX
9 1 (0.44%) IP Telephony
9 1 (0.44%) Ethernet
9 1 (0.44%) ADSL
9 1 (0.44%) Broadband
Database & Business Intelligence
1 20 (8.89%) SQL Server
2 3 (1.33%) SQL Server 2012
General
1 40 (17.78%) Finance
2 22 (9.78%) Law
3 11 (4.89%) Legal
4 3 (1.33%) Advertising
4 3 (1.33%) Telecoms
5 2 (0.89%) Banking
5 2 (0.89%) Retail
6 1 (0.44%) Multimedia
6 1 (0.44%) Investment Banking
6 1 (0.44%) Mandarin Language
6 1 (0.44%) Games
6 1 (0.44%) Front Office
Miscellaneous
1 20 (8.89%) Blackberry
2 13 (5.78%) Computer Science
3 12 (5.33%) Analytical Skills
4 7 (3.11%) Mathematics
5 6 (2.67%) Data Structures
6 3 (1.33%) Open Source
7 2 (0.89%) EPoS
8 1 (0.44%) GIS
8 1 (0.44%) Handset
8 1 (0.44%) Mobile Computing
8 1 (0.44%) iPhone
Operating Systems
1 174 (77.33%) Windows
2 102 (45.33%) Windows 7
3 62 (27.56%) Windows XP
4 39 (17.33%) Windows Server 2008
5 29 (12.89%) Windows Server 2003
6 25 (11.11%) Windows 8
7 16 (7.11%) Windows Server 2012
7 16 (7.11%) Windows Vista
8 8 (3.56%) UNIX
9 5 (2.22%) Windows 2000 Server
10 4 (1.78%) Linux
11 3 (1.33%) AIX
12 1 (0.44%) Windows Mobile
12 1 (0.44%) Mac OS X
12 1 (0.44%) Mac OS
12 1 (0.44%) Apple iOS
Processes & Methodologies
1 65 (28.89%) ITIL
2 10 (4.44%) Document Management
3 9 (4.00%) Service Delivery
4 7 (3.11%) Incident Management
5 6 (2.67%) Business Continuity
6 5 (2.22%) CRM
7 4 (1.78%) Disaster Recovery
7 4 (1.78%) Network Monitoring
8 3 (1.33%) Service Management
9 2 (0.89%) Workflow
9 2 (0.89%) Problem Management
9 2 (0.89%) Data Entry
9 2 (0.89%) Root Cause Analysis
9 2 (0.89%) Software Distribution
10 1 (0.44%) Line Management
10 1 (0.44%) Mentoring
10 1 (0.44%) ITIL V2
10 1 (0.44%) Logistics
10 1 (0.44%) Fault Management
10 1 (0.44%) Time Management
Programming Languages
1 15 (6.67%) SQL
2 11 (4.89%) C
Qualifications
1 32 (14.22%) Degree
2 12 (5.33%) ITIL Foundation Certificate
3 11 (4.89%) MCP
4 9 (4.00%) A+ Certification
5 7 (3.11%) Microsoft Certification
5 7 (3.11%) HND
5 7 (3.11%) Security Cleared
6 6 (2.67%) SC Cleared
6 6 (2.67%) MCSE
6 6 (2.67%) ITIL Certification
7 4 (1.78%) VCP4
8 3 (1.33%) MCITP
9 2 (0.89%) Network+ Certification
9 2 (0.89%) HNC
Quality Assurance & Compliance
1 34 (15.11%) SLA
2 1 (0.44%) QA
System Software
1 112 (49.78%) Active Directory
2 16 (7.11%) VMware Infrastructure
3 12 (5.33%) Hyper-V
4 8 (3.56%) vSphere
4 8 (3.56%) VMware ESXi
5 3 (1.33%) XenApp
6 1 (0.44%) Terminal Services
Systems Management
1 3 (1.33%) Tivoli
1 3 (1.33%) Backup Exec
2 1 (0.44%) SCCM
2 1 (0.44%) SCDPM
Vendors
1 80 (35.56%) Microsoft
2 49 (21.78%) Citrix
3 40 (17.78%) VMware
4 20 (8.89%) Cisco
5 11 (4.89%) HP
6 10 (4.44%) Mitel
6 10 (4.44%) LANDesk
7 7 (3.11%) ServiceNow
7 7 (3.11%) Oracle
8 6 (2.67%) SAP
8 6 (2.67%) Dell
8 6 (2.67%) Altiris
9 3 (1.33%) Remedy
10 2 (0.89%) Apple
11 1 (0.44%) Reuters
11 1 (0.44%) Bloomberg
11 1 (0.44%) Symantec
11 1 (0.44%) McAfee
11 1 (0.44%) Adobe
11 1 (0.44%) Avaya
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