The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 806 796 773
Rank change year-on-year
-10 -23
Permanent jobs requiring a Help Desk Support Analyst 77 100 98
As % of all permanent IT jobs located in England 0.075% 0.089% 0.093%
As % of the Job Titles category 0.079% 0.095% 0.098%
Number of salaries quoted 67 87 88
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £18,800 £17,500 £16,000
10% offered a salary of more than £32,700 £34,150 £30,000
UK excluding London average salary £20,000 £20,984 £22,000
% change year-on-year
-4.68% -4.62%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
97732 105813 99744
As % of all permanent IT jobs located in England 94.70% 94.58% 94.78%
Number of salaries quoted 80689 86627 83952
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 24 April 2015.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 33 £26,000 -16.12% 4
South East +1 19 £22,500 +7.14% 2
South West -24 9 £20,500 -10.86% 1
Yorkshire +3 6 £18,750 -12.79%
East Midlands +21 4 £23,000 +27.77%
East of England +16 4 £17,750 +7.57% 2
North West +10 1 - - 2
West Midlands -29 1 £19,000 -11.62%
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 147 (83.05%) Windows
2 83 (46.89%) Active Directory
3 81 (45.76%) Windows 7
4 62 (35.03%) MS Office
5 53 (29.94%) Windows XP
6 47 (26.55%) Microsoft
6 47 (26.55%) Citrix
7 46 (25.99%) MS Excel
8 45 (25.42%) ITIL
8 45 (25.42%) Windows Server 2008
9 34 (19.21%) Law
10 32 (18.08%) Windows 8
11 29 (16.38%) Windows Server 2003
12 27 (15.25%) Degree
12 27 (15.25%) WorkSite
13 24 (13.56%) VMware
14 23 (12.99%) Finance
14 23 (12.99%) MS Exchange
15 22 (12.43%) Windows Server 2012
16 21 (11.86%) SLA
17 20 (11.30%) TCP/IP
17 20 (11.30%) HP
17 20 (11.30%) Blackberry
18 18 (10.17%) WAN
19 17 (9.60%) LAN
19 17 (9.60%) Cisco
20 16 (9.04%) SQL Server
20 16 (9.04%) Firewall
21 14 (7.91%) DNS
21 14 (7.91%) Document Management

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (15.25%) WorkSite
2 23 (12.99%) MS Exchange
3 10 (5.65%) Exchange Server 2010
4 9 (5.08%) Blackberry Enterprise Server
5 6 (3.39%) Exchange Server 2007
6 1 (0.56%) IBM Notes
Applications
1 62 (35.03%) MS Office
2 46 (25.99%) MS Excel
3 10 (5.65%) MS PowerPoint
Cloud Services
1 7 (3.95%) Office 365
2 3 (1.69%) IaaS
2 3 (1.69%) Cloud Computing
2 3 (1.69%) SaaS
2 3 (1.69%) PaaS
3 1 (0.56%) Mimecast
Communications & Networking
1 20 (11.30%) TCP/IP
2 18 (10.17%) WAN
3 17 (9.60%) LAN
4 16 (9.04%) Firewall
5 14 (7.91%) DNS
6 10 (5.65%) SAN
7 8 (4.52%) Wi-Fi
8 7 (3.95%) VPN
9 5 (2.82%) DHCP
10 4 (2.26%) VoIP
11 3 (1.69%) VLAN
12 1 (0.56%) IP Telephony
12 1 (0.56%) Internet
12 1 (0.56%) ADSL
12 1 (0.56%) PBX
12 1 (0.56%) Ethernet
12 1 (0.56%) SNMP
Database & Business Intelligence
1 16 (9.04%) SQL Server
2 3 (1.69%) SQL Server 2012
General
1 34 (19.21%) Law
2 23 (12.99%) Finance
3 10 (5.65%) Legal
4 7 (3.95%) Telecoms
5 5 (2.82%) Banking
6 3 (1.69%) Advertising
7 1 (0.56%) Front Office
7 1 (0.56%) Multimedia
7 1 (0.56%) Investment Banking
Miscellaneous
1 20 (11.30%) Blackberry
2 7 (3.95%) Computer Science
3 5 (2.82%) Analytical Skills
3 5 (2.82%) Data Structures
4 3 (1.69%) Open Source
4 3 (1.69%) Mobile Computing
5 1 (0.56%) Fat Client
5 1 (0.56%) iSeries
5 1 (0.56%) Handset
5 1 (0.56%) Mathematics
5 1 (0.56%) Thin Client
Operating Systems
1 147 (83.05%) Windows
2 81 (45.76%) Windows 7
3 53 (29.94%) Windows XP
4 45 (25.42%) Windows Server 2008
5 32 (18.08%) Windows 8
6 29 (16.38%) Windows Server 2003
7 22 (12.43%) Windows Server 2012
8 9 (5.08%) Windows Vista
9 7 (3.95%) UNIX
10 3 (1.69%) Mac OS X
10 3 (1.69%) AIX
10 3 (1.69%) Linux
11 1 (0.56%) Mac OS
11 1 (0.56%) Apple iOS
Processes & Methodologies
1 45 (25.42%) ITIL
2 14 (7.91%) Document Management
3 6 (3.39%) Service Delivery
4 3 (1.69%) Incident Management
5 2 (1.13%) Problem Management
5 2 (1.13%) Root Cause Analysis
5 2 (1.13%) Network Monitoring
5 2 (1.13%) Service Management
6 1 (0.56%) Logistics
6 1 (0.56%) ITSM
6 1 (0.56%) Web Design
6 1 (0.56%) Asset Management
6 1 (0.56%) Line Management
6 1 (0.56%) Time Management
6 1 (0.56%) Continuous Improvement
Programming Languages
1 10 (5.65%) SQL
2 4 (2.26%) C
Qualifications
1 27 (15.25%) Degree
2 9 (5.08%) HND
3 7 (3.95%) MCP
4 6 (3.39%) ITIL Certification
5 5 (2.82%) ITIL Foundation Certificate
6 4 (2.26%) HNC
6 4 (2.26%) MCSE
6 4 (2.26%) Microsoft Certification
7 3 (1.69%) MCITP
8 1 (0.56%) A+ Certification
8 1 (0.56%) MOS
Quality Assurance & Compliance
1 21 (11.86%) SLA
2 1 (0.56%) QA
System Software
1 83 (46.89%) Active Directory
2 12 (6.78%) VMware Infrastructure
3 9 (5.08%) Hyper-V
4 7 (3.95%) XenApp
5 6 (3.39%) vSphere
5 6 (3.39%) VMware ESXi
Systems Management
1 3 (1.69%) Tivoli
2 1 (0.56%) SCCM
2 1 (0.56%) McAfee ePO
Vendors
1 47 (26.55%) Microsoft
1 47 (26.55%) Citrix
2 24 (13.56%) VMware
3 20 (11.30%) HP
4 17 (9.60%) Cisco
5 10 (5.65%) Mitel
6 7 (3.95%) Hummingbird
6 7 (3.95%) OpenText
6 7 (3.95%) Meridio
7 5 (2.82%) Altiris
7 5 (2.82%) Oracle
8 4 (2.26%) Adobe
9 3 (1.69%) SAP
9 3 (1.69%) Bloomberg
9 3 (1.69%) LANDesk
10 1 (0.56%) SolarWinds
10 1 (0.56%) Dell KACE
10 1 (0.56%) McAfee
10 1 (0.56%) Wyse
10 1 (0.56%) Dell
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: 2 days ago
Essex
Ashdown IT
Salary: £25000 per annum
Posted: 2 days ago
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: 2 days ago
Wembley, Middlesex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Forest Row, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 4 days ago
Bristol, Avon
Information Technology Services
Salary: £22k - 24k per year + £1,500 training allowance
Posted: 4 days ago
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 6 days ago
London
Newton Blue
Salary: £20000 - £24000 per annum
Posted: 6 days ago
Borehamwood, Hertfordshire
Newton Blue
Salary: £20000 - £24000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £30000 - £50000 per annum + excellent perks
Posted: 6 days ago
London
Blue Town Online
Salary: £23k per year
Posted: 12 days ago