The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 809 771 782
Rank change year-on-year
-38 +11
Permanent jobs requiring a Help Desk Support Analyst 62 120 73
As % of all permanent IT jobs located in England 0.061% 0.11% 0.072%
As % of the Job Titles category 0.064% 0.12% 0.076%
Number of salaries quoted 54 115 70
Average salary £23,250 £23,500 £20,000
Average salary % change year-on-year
-1.06% +17.50%
90% offered a salary of more than £18,300 £17,950 £17,000
10% offered a salary of more than £27,500 £27,750 £27,000
UK excluding London average salary £21,500 £22,500 £19,500
% change year-on-year
-4.44% +15.38%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
96625 103520 96055
As % of all permanent IT jobs located in England 94.34% 94.49% 94.30%
Number of salaries quoted 80799 85380 80363
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,750 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 29 July 2015.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 22 £26,500 +6.00% 1
South East -8 15 £20,750 +3.75% 1
West Midlands -7 8 £23,000 +21.05%
East of England -6 7 £20,250 -15.62% 2
North West +11 5 £22,000 -2.22%
South West -26 5 £24,000 -
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 29 July 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 116 (83.45%) Windows
2 70 (50.36%) Active Directory
3 64 (46.04%) Windows 7
4 63 (45.32%) Microsoft
5 53 (38.13%) MS Office
6 47 (33.81%) Citrix
7 45 (32.37%) Windows XP
8 37 (26.62%) MS Excel
9 31 (22.30%) Law
10 30 (21.58%) Windows Server 2008
11 29 (20.86%) ITIL
12 28 (20.14%) SLA
13 27 (19.42%) WorkSite
14 26 (18.71%) Windows 8
15 20 (14.39%) Windows Server 2003
16 19 (13.67%) Blackberry
16 19 (13.67%) MS Exchange
17 17 (12.23%) WAN
17 17 (12.23%) LAN
18 15 (10.79%) Degree
18 15 (10.79%) HP
19 14 (10.07%) VMware
20 13 (9.35%) Windows Server 2012
21 12 (8.63%) Telecoms
21 12 (8.63%) Finance
22 11 (7.91%) ITIL Certification
23 10 (7.19%) VPN
23 10 (7.19%) SharePoint
23 10 (7.19%) AIX
23 10 (7.19%) Windows Vista

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 29 July 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (19.42%) WorkSite
2 19 (13.67%) MS Exchange
3 10 (7.19%) SharePoint
4 7 (5.04%) Lync
5 4 (2.88%) Exchange Server 2010
6 1 (0.72%) CMS
Applications
1 53 (38.13%) MS Office
2 37 (26.62%) MS Excel
3 3 (2.16%) MS PowerPoint
4 1 (0.72%) Spreadsheet
Business Applications
1 1 (0.72%) Dynamics CRM
Cloud Services
1 1 (0.72%) Cloud Computing
1 1 (0.72%) SaaS
1 1 (0.72%) PaaS
1 1 (0.72%) Office 365
1 1 (0.72%) IaaS
1 1 (0.72%) Mimecast
Communications & Networking
1 17 (12.23%) LAN
1 17 (12.23%) WAN
2 10 (7.19%) VPN
3 9 (6.47%) Wi-Fi
4 8 (5.76%) VoIP
4 8 (5.76%) Firewall
5 7 (5.04%) TCP/IP
6 6 (4.32%) DNS
7 4 (2.88%) SAN
7 4 (2.88%) Wireless
8 3 (2.16%) VLAN
8 3 (2.16%) DHCP
9 2 (1.44%) PBX
10 1 (0.72%) Broadband
10 1 (0.72%) HTTP
10 1 (0.72%) SNMP
10 1 (0.72%) Structured Cabling
10 1 (0.72%) Intranet
10 1 (0.72%) Internet
Database & Business Intelligence
1 9 (6.47%) SQL Server
2 3 (2.16%) SQL Server 2012
3 1 (0.72%) MySQL
3 1 (0.72%) MS Access
General
1 31 (22.30%) Law
2 12 (8.63%) Telecoms
2 12 (8.63%) Finance
3 8 (5.76%) Banking
4 4 (2.88%) Legal
5 2 (1.44%) Advertising
6 1 (0.72%) Multimedia
6 1 (0.72%) Billing
6 1 (0.72%) Marketing
6 1 (0.72%) Back Office
6 1 (0.72%) Electronics
Libraries, Frameworks & Software Standards
1 2 (1.44%) JSP
2 1 (0.72%) HTML
Miscellaneous
1 19 (13.67%) Blackberry
2 6 (4.32%) Analytical Skills
3 4 (2.88%) iPhone
4 3 (2.16%) Fat Client
4 3 (2.16%) iPad
4 3 (2.16%) Thin Client
4 3 (2.16%) Data Centre
5 2 (1.44%) Reference Data
5 2 (1.44%) Client/Server
5 2 (1.44%) Computer Science
5 2 (1.44%) Management Information System
5 2 (1.44%) Mobile Computing
6 1 (0.72%) User Experience
6 1 (0.72%) New Media
6 1 (0.72%) Video Conferencing
6 1 (0.72%) iSeries
6 1 (0.72%) Handset
6 1 (0.72%) Statistics
6 1 (0.72%) Mathematics
6 1 (0.72%) Wiki
Operating Systems
1 116 (83.45%) Windows
2 64 (46.04%) Windows 7
3 45 (32.37%) Windows XP
4 30 (21.58%) Windows Server 2008
5 26 (18.71%) Windows 8
6 20 (14.39%) Windows Server 2003
7 13 (9.35%) Windows Server 2012
8 10 (7.19%) Windows Vista
8 10 (7.19%) AIX
9 4 (2.88%) Mac OS X
9 4 (2.88%) UNIX
10 2 (1.44%) Linux
11 1 (0.72%) Windows 2000
Processes & Methodologies
1 29 (20.86%) ITIL
2 9 (6.47%) Document Management
3 5 (3.60%) CRM
4 4 (2.88%) Data Security
5 3 (2.16%) Service Delivery
5 3 (2.16%) Data Centre Operations
6 2 (1.44%) Line Management
6 2 (1.44%) Data Entry
6 2 (1.44%) Portfolio Management
6 2 (1.44%) Software Deployment
6 2 (1.44%) DNA
6 2 (1.44%) Time Management
6 2 (1.44%) Incident Management
7 1 (0.72%) Problem Management
7 1 (0.72%) Release Management
7 1 (0.72%) User Acceptance Testing
7 1 (0.72%) Data Protection
7 1 (0.72%) Software Testing
7 1 (0.72%) Project Management
7 1 (0.72%) Service Management
Programming Languages
1 8 (5.76%) SQL
2 3 (2.16%) C
3 1 (0.72%) Java
3 1 (0.72%) JavaScript
Qualifications
1 15 (10.79%) Degree
2 11 (7.91%) ITIL Certification
3 7 (5.04%) MCP
4 5 (3.60%) HNC
4 5 (3.60%) HND
4 5 (3.60%) Microsoft Certification
5 4 (2.88%) MCSE
5 4 (2.88%) MCITP
6 2 (1.44%) SC Cleared
6 2 (1.44%) Security Cleared
6 2 (1.44%) MOS
7 1 (0.72%) MCTS
7 1 (0.72%) A+ Certification
7 1 (0.72%) MCSA
Quality Assurance & Compliance
1 28 (20.14%) SLA
2 2 (1.44%) JSP 440
System Software
1 70 (50.36%) Active Directory
2 9 (6.47%) Hyper-V
2 9 (6.47%) XenApp
3 6 (4.32%) VMware Infrastructure
4 4 (2.88%) Terminal Services
5 2 (1.44%) vSphere
Systems Management
1 10 (7.19%) SCCM
2 7 (5.04%) SCOM
3 3 (2.16%) Tivoli
4 1 (0.72%) MAILsweeper
4 1 (0.72%) McAfee ePO
Vendors
1 63 (45.32%) Microsoft
2 47 (33.81%) Citrix
3 15 (10.79%) HP
4 14 (10.07%) VMware
5 9 (6.47%) Hummingbird
6 8 (5.76%) OpenText
6 8 (5.76%) Meridio
7 5 (3.60%) Adobe
8 4 (2.88%) SAP
8 4 (2.88%) Cisco
8 4 (2.88%) Bloomberg
8 4 (2.88%) LANDesk
8 4 (2.88%) Mitel
9 3 (2.16%) Dell KACE
10 2 (1.44%) Altiris
10 2 (1.44%) Reuters
11 1 (0.72%) Oracle
11 1 (0.72%) Symantec
11 1 (0.72%) McAfee
11 1 (0.72%) Wyse
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