The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 734 785 792
Rank change year-on-year
+51 +7
Permanent jobs requiring a Help Desk Support Analyst 132 78 86
As % of all permanent IT jobs located in England 0.13% 0.078% 0.080%
As % of the Job Titles category 0.13% 0.082% 0.084%
Number of salaries quoted 119 78 83
Average salary £22,000 £22,000 £23,000
Average salary % change year-on-year
- -4.34%
90% offered a salary of more than £17,500 £18,850 £15,500
10% offered a salary of more than £27,500 £32,500 £32,500
UK excluding London average salary £20,000 £21,000 £20,000
% change year-on-year
-4.76% +5.00%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98061 95266 102493
As % of all permanent IT jobs located in England 94.68% 94.72% 95.25%
Number of salaries quoted 82304 78117 89013
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 24 December 2014.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 51 £25,000 -12.28% 1
South East -8 23 £20,000 -4.76%
South West +3 19 £23,500 +18.47%
East of England -11 12 £17,000 -27.65% 1
North West -14 11 £20,000 -4.76%
Yorkshire -10 9 £25,000 +44.92%
East Midlands +22 6 £18,500 -11.90%
West Midlands -17 1 £19,500 +11.42%
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 178 (77.06%) Windows
2 120 (51.95%) Active Directory
3 108 (46.75%) Windows 7
4 107 (46.32%) MS Office
5 90 (38.96%) Microsoft
6 81 (35.06%) MS Excel
7 74 (32.03%) ITIL
8 69 (29.87%) Windows XP
9 57 (24.68%) MS Exchange
10 48 (20.78%) Windows Server 2008
11 47 (20.35%) Finance
12 45 (19.48%) Citrix
13 44 (19.05%) Windows Server 2003
14 37 (16.02%) TCP/IP
14 37 (16.02%) SLA
14 37 (16.02%) Law
14 37 (16.02%) Degree
15 35 (15.15%) VMware
16 30 (12.99%) Exchange Server 2010
17 27 (11.69%) Exchange Server 2007
18 25 (10.82%) Legal
19 23 (9.96%) Windows 8
20 22 (9.52%) Windows Vista
20 22 (9.52%) WorkSite
20 22 (9.52%) ITIL Foundation Certificate
21 17 (7.36%) Blackberry
21 17 (7.36%) Computer Science
22 16 (6.93%) SQL Server
22 16 (6.93%) Cisco
23 14 (6.06%) Document Management

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (24.68%) MS Exchange
2 30 (12.99%) Exchange Server 2010
3 27 (11.69%) Exchange Server 2007
4 22 (9.52%) WorkSite
5 9 (3.90%) Blackberry Enterprise Server
6 6 (2.60%) SharePoint
7 1 (0.43%) IBM Notes
7 1 (0.43%) Exchange Server 2013
Applications
1 107 (46.32%) MS Office
2 81 (35.06%) MS Excel
3 12 (5.19%) MS PowerPoint
Cloud Services
1 9 (3.90%) Office 365
2 1 (0.43%) Cloud Computing
Communications & Networking
1 37 (16.02%) TCP/IP
2 13 (5.63%) DHCP
2 13 (5.63%) DNS
3 12 (5.19%) LAN
4 11 (4.76%) WAN
5 9 (3.90%) VPN
6 8 (3.46%) VoIP
6 8 (3.46%) Firewall
7 7 (3.03%) Wireless
8 4 (1.73%) SAN
9 3 (1.30%) Wi-Fi
10 2 (0.87%) PABX
11 1 (0.43%) IP Telephony
11 1 (0.43%) VLAN
11 1 (0.43%) ADSL
11 1 (0.43%) Broadband
11 1 (0.43%) Ethernet
11 1 (0.43%) HTTP
Database & Business Intelligence
1 16 (6.93%) SQL Server
2 1 (0.43%) SQL Server 2012
General
1 47 (20.35%) Finance
2 37 (16.02%) Law
3 25 (10.82%) Legal
4 5 (2.16%) Retail
5 3 (1.30%) Advertising
6 2 (0.87%) Publishing
6 2 (0.87%) Telecoms
6 2 (0.87%) Banking
7 1 (0.43%) Investment Banking
7 1 (0.43%) Mandarin Language
7 1 (0.43%) Games
Miscellaneous
1 17 (7.36%) Blackberry
1 17 (7.36%) Computer Science
2 13 (5.63%) Mathematics
3 11 (4.76%) Analytical Skills
4 6 (2.60%) Data Structures
5 5 (2.16%) EPoS
6 2 (0.87%) AS400
6 2 (0.87%) iSeries
7 1 (0.43%) Handset
7 1 (0.43%) Fat Client
7 1 (0.43%) iPhone
7 1 (0.43%) Thin Client
7 1 (0.43%) GIS
Operating Systems
1 178 (77.06%) Windows
2 108 (46.75%) Windows 7
3 69 (29.87%) Windows XP
4 48 (20.78%) Windows Server 2008
5 44 (19.05%) Windows Server 2003
6 23 (9.96%) Windows 8
7 22 (9.52%) Windows Vista
8 10 (4.33%) Windows Server 2012
9 9 (3.90%) Windows 2000 Server
10 2 (0.87%) Mac OS
10 2 (0.87%) UNIX
11 1 (0.43%) Windows Mobile
11 1 (0.43%) Mac OS X
11 1 (0.43%) Linux
Processes & Methodologies
1 74 (32.03%) ITIL
2 14 (6.06%) Document Management
3 11 (4.76%) Disaster Recovery
4 9 (3.90%) CRM
5 8 (3.46%) Incident Management
6 7 (3.03%) Service Management
7 6 (2.60%) Workflow
7 6 (2.60%) Business Continuity
8 5 (2.16%) Service Delivery
8 5 (2.16%) Software Distribution
9 4 (1.73%) Network Monitoring
10 2 (0.87%) Data Entry
10 2 (0.87%) Logistics
10 2 (0.87%) Fault Management
10 2 (0.87%) ERP
11 1 (0.43%) Configuration Management
11 1 (0.43%) Web Design
11 1 (0.43%) Time Management
11 1 (0.43%) QMS
11 1 (0.43%) Data Protection
Programming Languages
1 13 (5.63%) SQL
2 8 (3.46%) C
Qualifications
1 37 (16.02%) Degree
2 22 (9.52%) ITIL Foundation Certificate
3 12 (5.19%) A+ Certification
4 10 (4.33%) HND
5 9 (3.90%) MCP
6 7 (3.03%) Microsoft Certification
6 7 (3.03%) Security Cleared
7 6 (2.60%) SC Cleared
8 4 (1.73%) MCSE
9 2 (0.87%) HNC
9 2 (0.87%) ITIL Certification
9 2 (0.87%) Network+ Certification
10 1 (0.43%) MCITP
Quality Assurance & Compliance
1 37 (16.02%) SLA
System Software
1 120 (51.95%) Active Directory
2 11 (4.76%) VMware Infrastructure
3 9 (3.90%) Hyper-V
4 8 (3.46%) vSphere
4 8 (3.46%) VMware ESXi
5 1 (0.43%) XenApp
5 1 (0.43%) Terminal Services
Systems Management
1 4 (1.73%) Backup Exec
2 1 (0.43%) SCDPM
Vendors
1 90 (38.96%) Microsoft
2 45 (19.48%) Citrix
3 35 (15.15%) VMware
4 16 (6.93%) Cisco
5 8 (3.46%) LANDesk
5 8 (3.46%) Apple
6 7 (3.03%) Oracle
6 7 (3.03%) ServiceNow
7 6 (2.60%) Altiris
7 6 (2.60%) SAP
7 6 (2.60%) HP
7 6 (2.60%) Dell
8 4 (1.73%) Mitel
9 3 (1.30%) Remedy
10 2 (0.87%) Veritas
10 2 (0.87%) Interwoven
10 2 (0.87%) Avaya
11 1 (0.43%) BMC
11 1 (0.43%) Adobe
11 1 (0.43%) Lotus
Ipswich, Suffolk
Connectus
Salary: £20000 - £25000 per annum
Posted: 5 days ago
London
Information Technology Services
Salary: £28k - 30k per year
Posted: 5 days ago