The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 761 767 761
Rank change year-on-year
+6 -6
Permanent jobs requiring a Help Desk Support Analyst 108 87 120
As % of all permanent IT jobs located in England 0.099% 0.086% 0.11%
As % of the Job Titles category 0.10% 0.091% 0.11%
Number of salaries quoted 101 81 115
Average salary £24,000 £20,000 £23,000
Average salary % change year-on-year
+20.00% -13.04%
90% offered a salary of more than £17,250 £17,000 £17,000
10% offered a salary of more than £28,750 £27,500 £32,500
UK excluding London average salary £22,000 £19,000 £20,000
% change year-on-year
+15.78% -5.00%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
103240 95834 105354
As % of all permanent IT jobs located in England 94.38% 94.23% 95.26%
Number of salaries quoted 84283 80255 90787
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,000 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 22 August 2014.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 38 £25,250 +9.78% 2
South East -4 37 £20,000 +2.56% 3
South West - 14 £24,000 -
East of England -3 10 £16,500 -19.51% 2
West Midlands -5 4 £19,000 +8.57%
North West -24 2 £19,500 +14.70% 1
Yorkshire -46 2 £20,500 +13.88% 1
East Midlands - 1 £20,500 -
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 167 (76.96%) Windows
2 124 (57.14%) Active Directory
3 122 (56.22%) MS Office
4 96 (44.24%) MS Excel
5 95 (43.78%) Microsoft
6 92 (42.40%) Windows 7
7 82 (37.79%) Windows XP
8 69 (31.80%) ITIL
9 59 (27.19%) Law
10 58 (26.73%) Windows Server 2008
11 56 (25.81%) Windows Server 2003
12 46 (21.20%) Citrix
13 42 (19.35%) MS Exchange
14 41 (18.89%) TCP/IP
15 31 (14.29%) Degree
16 29 (13.36%) Blackberry
16 29 (13.36%) SLA
17 28 (12.90%) Legal
18 26 (11.98%) VMware
18 26 (11.98%) WorkSite
19 25 (11.52%) Finance
20 22 (10.14%) DHCP
21 20 (9.22%) SQL Server
21 20 (9.22%) Microsoft Certification
22 18 (8.29%) A+ Certification
22 18 (8.29%) Windows Vista
23 17 (7.83%) ITIL Foundation Certificate
24 16 (7.37%) VoIP
24 16 (7.37%) Blackberry Enterprise Server
25 15 (6.91%) Document Management

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (19.35%) MS Exchange
2 26 (11.98%) WorkSite
3 16 (7.37%) Blackberry Enterprise Server
4 13 (5.99%) SharePoint
4 13 (5.99%) Exchange Server 2010
5 8 (3.69%) Exchange Server 2007
6 7 (3.23%) IBM Notes
7 4 (1.84%) Exchange Server 2013
8 3 (1.38%) IIS
9 2 (0.92%) Exchange Server 2003
Applications
1 122 (56.22%) MS Office
2 96 (44.24%) MS Excel
3 14 (6.45%) MS PowerPoint
4 2 (0.92%) QuarkXPress
5 1 (0.46%) AutoCAD
5 1 (0.46%) Revit
5 1 (0.46%) SketchUp
Business Applications
1 2 (0.92%) Remedy ITSM
2 1 (0.46%) Dynamics CRM
Cloud Services
1 1 (0.46%) Cloud Computing
Communications & Networking
1 41 (18.89%) TCP/IP
2 22 (10.14%) DHCP
3 16 (7.37%) VoIP
4 10 (4.61%) Wireless
5 9 (4.15%) LAN
6 8 (3.69%) DNS
6 8 (3.69%) Firewall
7 5 (2.30%) WAN
8 4 (1.84%) VPN
9 3 (1.38%) Internet
10 2 (0.92%) VLAN
10 2 (0.92%) Structured Cabling
10 2 (0.92%) LDAP
10 2 (0.92%) ADSL
10 2 (0.92%) SNMP
10 2 (0.92%) IP Telephony
11 1 (0.46%) Ethernet
11 1 (0.46%) HTTP
11 1 (0.46%) Cisco IOS
Database & Business Intelligence
1 20 (9.22%) SQL Server
2 4 (1.84%) SQL Server 2012
2 4 (1.84%) SQL Server 2008
2 4 (1.84%) SQL Server 2005
3 3 (1.38%) Crystal Reports
4 1 (0.46%) MS Access
General
1 59 (27.19%) Law
2 28 (12.90%) Legal
3 25 (11.52%) Finance
4 10 (4.61%) Retail
5 6 (2.76%) Publishing
6 2 (0.92%) Banking
7 1 (0.46%) Front Office
7 1 (0.46%) Back Office
7 1 (0.46%) Advertising
7 1 (0.46%) German Language
7 1 (0.46%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (0.92%) HTML
2 1 (0.46%) .NET
2 1 (0.46%) COM
2 1 (0.46%) .NET Framework
Miscellaneous
1 29 (13.36%) Blackberry
2 14 (6.45%) Mathematics
3 9 (4.15%) EPoS
4 8 (3.69%) Video Conferencing
5 7 (3.23%) iPad
6 4 (1.84%) Computer Science
7 2 (0.92%) iSeries
7 2 (0.92%) iPhone
7 2 (0.92%) AS400
7 2 (0.92%) Management Information System
8 1 (0.46%) Thin Client
8 1 (0.46%) Wiki
8 1 (0.46%) Fat Client
Operating Systems
1 167 (76.96%) Windows
2 92 (42.40%) Windows 7
3 82 (37.79%) Windows XP
4 58 (26.73%) Windows Server 2008
5 56 (25.81%) Windows Server 2003
6 18 (8.29%) Windows Vista
7 9 (4.15%) Windows 2000 Server
7 9 (4.15%) Windows 8
8 7 (3.23%) Windows Server 2012
9 4 (1.84%) Mac OS
10 1 (0.46%) Mac OS X
10 1 (0.46%) Linux
10 1 (0.46%) Windows 2000
10 1 (0.46%) UNIX
10 1 (0.46%) Mac OS X Server
Processes & Methodologies
1 69 (31.80%) ITIL
2 15 (6.91%) Document Management
3 14 (6.45%) Disaster Recovery
4 13 (5.99%) Service Management
5 9 (4.15%) CRM
5 9 (4.15%) Incident Management
5 9 (4.15%) Software Distribution
6 5 (2.30%) Asset Management
6 5 (2.30%) E-Commerce
6 5 (2.30%) Software Deployment
7 3 (1.38%) ITSM
7 3 (1.38%) Workflow
8 2 (0.92%) Data Protection
8 2 (0.92%) Change Control
8 2 (0.92%) ERP
8 2 (0.92%) Risk Management
8 2 (0.92%) Service Delivery
9 1 (0.46%) Configuration Management
9 1 (0.46%) Fault Management
9 1 (0.46%) Logistics
Programming Languages
1 8 (3.69%) SQL
2 1 (0.46%) PowerHouse
2 1 (0.46%) C#
2 1 (0.46%) VB
Qualifications
1 31 (14.29%) Degree
2 20 (9.22%) Microsoft Certification
3 18 (8.29%) A+ Certification
4 17 (7.83%) ITIL Foundation Certificate
5 14 (6.45%) MCP
6 11 (5.07%) MCITP
7 7 (3.23%) MCSE
8 5 (2.30%) MCDST
9 3 (1.38%) HND
10 2 (0.92%) MCSA
10 2 (0.92%) CCNA
10 2 (0.92%) ITIL Certification
10 2 (0.92%) Cisco Certification
10 2 (0.92%) Network+ Certification
11 1 (0.46%) SC Cleared
11 1 (0.46%) DV Cleared
11 1 (0.46%) Security Cleared
Quality Assurance & Compliance
1 29 (13.36%) SLA
2 3 (1.38%) ISO/IEC 27001
3 2 (0.92%) QA
System Software
1 124 (57.14%) Active Directory
2 9 (4.15%) VMware Infrastructure
3 4 (1.84%) XenApp
4 2 (0.92%) Hyper-V
Systems Management
1 6 (2.76%) SCCM
2 4 (1.84%) Systems Management Server (SMS)
3 2 (0.92%) WMI
4 1 (0.46%) Backup Exec
4 1 (0.46%) MAILsweeper
Vendors
1 95 (43.78%) Microsoft
2 46 (21.20%) Citrix
3 26 (11.98%) VMware
4 11 (5.07%) Apple
5 9 (4.15%) SAP
6 7 (3.23%) HP
6 7 (3.23%) Lotus
7 6 (2.76%) LANDesk
7 6 (2.76%) Cisco
7 6 (2.76%) Avaya
8 5 (2.30%) Interwoven
9 4 (1.84%) CommVault
9 4 (1.84%) Remedy
9 4 (1.84%) Altiris
10 3 (1.38%) Adobe
10 3 (1.38%) Oracle
11 2 (0.92%) Barracuda Networks
11 2 (0.92%) Meridio
11 2 (0.92%) SonicWALL
11 2 (0.92%) ServiceNow
Watford, Hertfordshire
Eutopia Solutions Ltd
Salary: £20000.00 - £28000.00 per annum + package
Posted: 2 hours ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: 2 days ago
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 2 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £20000 - £23000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £20k - 24k per day
Posted: 4 days ago