The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 26 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Mar 2015
Same period 2014 Same period 2013
Help Desk Support Analyst
Rank 780 803 787
Rank change year-on-year
+23 -16
Permanent jobs requiring a Help Desk Support Analyst 90 76 73
As % of all permanent IT jobs located in England 0.089% 0.072% 0.073%
As % of the Job Titles category 0.094% 0.076% 0.077%
Number of salaries quoted 83 67 68
Average salary £23,000 £23,250 £22,500
Average salary % change year-on-year
-1.07% +3.33%
90% offered a salary of more than £19,000 £17,700 £16,000
10% offered a salary of more than £29,000 £32,500 £31,500
UK excluding London average salary £20,000 £20,500 £21,500
% change year-on-year
-2.43% -4.65%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
95518 99384 95316
As % of all permanent IT jobs located in England 94.83% 94.55% 94.83%
Number of salaries quoted 78999 81114 80558
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,750
10% offered a salary of more than £70,000 £65,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 26 March 2015.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 26 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +62 44 £26,000 -18.75% 1
South East +4 19 £21,000 +5.00% 2
East of England +16 9 £19,000 -13.63% 3
Yorkshire +6 6 £19,500 -9.30%
South West -20 6 £20,500 -12.76% 2
East Midlands +18 4 £23,000 +27.77%
North West -3 1 £17,500 -18.60% 1
West Midlands -21 1 £19,000 -
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 26 March 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 179 (80.63%) Windows
2 113 (50.90%) Active Directory
3 103 (46.40%) Windows 7
4 84 (37.84%) MS Office
5 74 (33.33%) Microsoft
6 68 (30.63%) Windows XP
7 59 (26.58%) ITIL
7 59 (26.58%) MS Excel
8 54 (24.32%) Citrix
9 46 (20.72%) Windows Server 2008
10 38 (17.12%) MS Exchange
11 37 (16.67%) VMware
12 36 (16.22%) Finance
13 33 (14.86%) Windows 8
14 32 (14.41%) Windows Server 2003
15 31 (13.96%) Degree
16 30 (13.51%) SLA
16 30 (13.51%) Law
17 25 (11.26%) TCP/IP
18 24 (10.81%) WorkSite
19 23 (10.36%) Blackberry
19 23 (10.36%) Exchange Server 2010
20 21 (9.46%) Windows Server 2012
21 20 (9.01%) Cisco
22 18 (8.11%) SQL Server
22 18 (8.11%) Exchange Server 2007
23 17 (7.66%) LAN
23 17 (7.66%) WAN
23 17 (7.66%) HP
23 17 (7.66%) Firewall

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 26 March 2015, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (17.12%) MS Exchange
2 24 (10.81%) WorkSite
3 23 (10.36%) Exchange Server 2010
4 18 (8.11%) Exchange Server 2007
5 10 (4.50%) Blackberry Enterprise Server
6 1 (0.45%) IBM Notes
6 1 (0.45%) SharePoint
Applications
1 84 (37.84%) MS Office
2 59 (26.58%) MS Excel
3 13 (5.86%) MS PowerPoint
Cloud Services
1 9 (4.05%) Office 365
2 3 (1.35%) IaaS
2 3 (1.35%) Cloud Computing
2 3 (1.35%) SaaS
2 3 (1.35%) PaaS
Communications & Networking
1 25 (11.26%) TCP/IP
2 17 (7.66%) WAN
2 17 (7.66%) LAN
2 17 (7.66%) Firewall
3 16 (7.21%) DNS
4 12 (5.41%) VPN
5 10 (4.50%) SAN
6 7 (3.15%) Wi-Fi
7 5 (2.25%) VoIP
8 4 (1.80%) DHCP
8 4 (1.80%) VLAN
9 3 (1.35%) Wireless
10 2 (0.90%) PABX
11 1 (0.45%) Internet
11 1 (0.45%) IP Telephony
11 1 (0.45%) Ethernet
11 1 (0.45%) ADSL
11 1 (0.45%) PBX
Database & Business Intelligence
1 18 (8.11%) SQL Server
2 4 (1.80%) SQL Server 2012
General
1 36 (16.22%) Finance
2 30 (13.51%) Law
3 12 (5.41%) Legal
4 6 (2.70%) Telecoms
5 5 (2.25%) Advertising
6 4 (1.80%) Banking
7 1 (0.45%) Retail
7 1 (0.45%) Multimedia
7 1 (0.45%) Investment Banking
7 1 (0.45%) Mandarin Language
7 1 (0.45%) Games
7 1 (0.45%) Front Office
Miscellaneous
1 23 (10.36%) Blackberry
2 12 (5.41%) Analytical Skills
3 11 (4.95%) Computer Science
4 6 (2.70%) Data Structures
5 4 (1.80%) Mathematics
6 3 (1.35%) Open Source
6 3 (1.35%) Mobile Computing
7 2 (0.90%) Handset
8 1 (0.45%) EPoS
8 1 (0.45%) GIS
8 1 (0.45%) iPhone
8 1 (0.45%) iSeries
Operating Systems
1 179 (80.63%) Windows
2 103 (46.40%) Windows 7
3 68 (30.63%) Windows XP
4 46 (20.72%) Windows Server 2008
5 33 (14.86%) Windows 8
6 32 (14.41%) Windows Server 2003
7 21 (9.46%) Windows Server 2012
8 14 (6.31%) Windows Vista
9 7 (3.15%) UNIX
10 4 (1.80%) Linux
10 4 (1.80%) Mac OS X
11 3 (1.35%) AIX
11 3 (1.35%) Windows 2000 Server
12 1 (0.45%) Mac OS
12 1 (0.45%) Apple iOS
12 1 (0.45%) Windows Mobile
Processes & Methodologies
1 59 (26.58%) ITIL
2 13 (5.86%) Document Management
3 7 (3.15%) Service Delivery
4 5 (2.25%) Business Continuity
4 5 (2.25%) Incident Management
5 3 (1.35%) Network Monitoring
5 3 (1.35%) CRM
6 2 (0.90%) Service Management
6 2 (0.90%) Data Entry
6 2 (0.90%) Root Cause Analysis
6 2 (0.90%) Problem Management
7 1 (0.45%) Time Management
7 1 (0.45%) Data Protection
7 1 (0.45%) Software Distribution
7 1 (0.45%) Line Management
7 1 (0.45%) Mentoring
7 1 (0.45%) Disaster Recovery
7 1 (0.45%) Workflow
7 1 (0.45%) Web Design
7 1 (0.45%) Asset Management
Programming Languages
1 14 (6.31%) SQL
2 10 (4.50%) C
Qualifications
1 31 (13.96%) Degree
2 11 (4.95%) MCP
3 10 (4.50%) ITIL Foundation Certificate
4 9 (4.05%) HND
5 7 (3.15%) Microsoft Certification
5 7 (3.15%) A+ Certification
6 6 (2.70%) ITIL Certification
6 6 (2.70%) MCSE
7 5 (2.25%) SC Cleared
7 5 (2.25%) Security Cleared
8 4 (1.80%) MCITP
8 4 (1.80%) HNC
9 2 (0.90%) Network+ Certification
10 1 (0.45%) MOS
Quality Assurance & Compliance
1 30 (13.51%) SLA
2 1 (0.45%) QA
System Software
1 113 (50.90%) Active Directory
2 16 (7.21%) VMware Infrastructure
3 12 (5.41%) Hyper-V
4 8 (3.60%) vSphere
4 8 (3.60%) VMware ESXi
5 6 (2.70%) XenApp
6 1 (0.45%) Terminal Services
Systems Management
1 3 (1.35%) Tivoli
2 2 (0.90%) Backup Exec
3 1 (0.45%) SCCM
3 1 (0.45%) McAfee ePO
3 1 (0.45%) SCDPM
Vendors
1 74 (33.33%) Microsoft
2 54 (24.32%) Citrix
3 37 (16.67%) VMware
4 20 (9.01%) Cisco
5 17 (7.66%) HP
6 10 (4.50%) LANDesk
6 10 (4.50%) Mitel
7 7 (3.15%) Oracle
8 6 (2.70%) Altiris
8 6 (2.70%) ServiceNow
9 5 (2.25%) SAP
9 5 (2.25%) Dell
10 4 (1.80%) Hummingbird
10 4 (1.80%) OpenText
10 4 (1.80%) Meridio
11 3 (1.35%) Bloomberg
11 3 (1.35%) Adobe
12 2 (0.90%) Apple
12 2 (0.90%) McAfee
13 1 (0.45%) Wyse
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