Help Desk Support Analyst Jobs in England

Help Desk Support Analyst
UK > England

The median Help Desk Support Analyst salary in England is £24,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 804 899 1118
Rank change year-on-year +95 +219 -303
Permanent jobs requiring a Help Desk Support Analyst 43 27 34
As % of all permanent jobs advertised in England 0.050% 0.030% 0.026%
As % of the Job Titles category 0.053% 0.033% 0.027%
Number of salaries quoted 33 27 34
10th Percentile £21,000 £21,900 £23,369
25th Percentile £21,250 £22,750 £25,000
Median annual salary (50th Percentile) £24,000 £26,000 £28,250
Median % change year-on-year -7.69% -7.96% +6.60%
75th Percentile £25,000 £33,750 £29,500
90th Percentile - £35,250 £33,250
UK median annual salary £24,000 £26,000 £28,000
% change year-on-year -7.69% -7.14% +5.66%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,072 82,732 127,934
% of permanent jobs with a recognized job title 94.49% 91.46% 96.08%
Number of salaries quoted 60,480 52,417 75,087
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,800 £60,000
Median % change year-on-year -12.01% +1.33% +9.09%
75th Percentile £71,669 £82,500 £80,000
90th Percentile £90,519 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Help Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Support Analyst in England.

Salary trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Help Desk Support Analyst in England over the 6 months to 8 May 2024.

Salary histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +37 29 £24,000 - 2
North of England +50 10 £21,000 -23.64% 2
North West - 7 £21,000 - 1
Yorkshire - 3 £21,000 - 1
West Midlands +10 2 £22,500 -30.77%
Midlands +2 2 £22,500 -30.77%
London +120 1 £45,000 +28.57% 1
South West -25 1 £22,000 -32.31%
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 8 May 2024, Help Desk Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support Analyst in the job title.

1 29 (67.44%) Microsoft
1 29 (67.44%) Customer Service
2 28 (65.12%) Active Directory
3 26 (60.47%) Windows
4 24 (55.81%) Problem-Solving
5 19 (44.19%) Microsoft 365
5 19 (44.19%) Microsoft Office
6 17 (39.53%) DHCP
6 17 (39.53%) DNS
6 17 (39.53%) Firewall
6 17 (39.53%) Security Cleared
6 17 (39.53%) Social Skills
7 15 (34.88%) SLA
8 13 (30.23%) SharePoint
8 13 (30.23%) Windows 10
9 12 (27.91%) WatchGuard
10 9 (20.93%) Gamification
11 8 (18.60%) Azure
12 7 (16.28%) Entra ID
13 6 (13.95%) OneDrive
13 6 (13.95%) ITIL
13 6 (13.95%) Citrix
14 5 (11.63%) Adobe
14 5 (11.63%) Avaya
14 5 (11.63%) Service Delivery
14 5 (11.63%) Change Management
14 5 (11.63%) Structured Cabling
14 5 (11.63%) AWS Certification
14 5 (11.63%) Mobile Device Management
14 5 (11.63%) Apple iOS

Help Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (30.23%) SharePoint
2 1 (2.33%) Microsoft Exchange
Applications
1 19 (44.19%) Microsoft Office
Business Applications
1 3 (6.98%) assyst
Cloud Services
1 19 (44.19%) Microsoft 365
2 8 (18.60%) Azure
3 7 (16.28%) Entra ID
4 6 (13.95%) OneDrive
5 5 (11.63%) AWS
6 1 (2.33%) Mimecast
Communications & Networking
1 17 (39.53%) DHCP
1 17 (39.53%) DNS
1 17 (39.53%) Firewall
2 5 (11.63%) Structured Cabling
2 5 (11.63%) VLAN
3 2 (4.65%) Remote Desktop
3 2 (4.65%) VoIP
3 2 (4.65%) Wi-Fi
General
1 17 (39.53%) Social Skills
2 3 (6.98%) Law
3 2 (4.65%) Documentation Skills
4 1 (2.33%) Finance
Miscellaneous
1 1 (2.33%) iPad
1 1 (2.33%) iPhone
Operating Systems
1 26 (60.47%) Windows
2 13 (30.23%) Windows 10
3 5 (11.63%) Apple iOS
3 5 (11.63%) Windows Server
3 5 (11.63%) Windows Server 2019
4 1 (2.33%) Windows 7
Processes & Methodologies
1 29 (67.44%) Customer Service
2 24 (55.81%) Problem-Solving
3 9 (20.93%) Gamification
4 6 (13.95%) ITIL
5 5 (11.63%) Change Management
5 5 (11.63%) Data Loss Prevention
5 5 (11.63%) Mobile Device Management
5 5 (11.63%) Service Delivery
6 2 (4.65%) Computer Science
6 2 (4.65%) Incident Management
7 1 (2.33%) Investment Management
Programming Languages
1 1 (2.33%) SQL
Qualifications
1 17 (39.53%) Security Cleared
2 5 (11.63%) AWS Certification
2 5 (11.63%) DV Cleared
2 5 (11.63%) NVQ Level 3
3 4 (9.30%) Degree
4 2 (4.65%) A+ Certification
4 2 (4.65%) MCP
4 2 (4.65%) Microsoft Certification
Quality Assurance & Compliance
1 15 (34.88%) SLA
System Software
1 28 (65.12%) Active Directory
2 5 (11.63%) Virtual Desktop
3 1 (2.33%) XenApp
3 1 (2.33%) XenDesktop
Systems Management
1 1 (2.33%) Microsoft Intune
Vendors
1 29 (67.44%) Microsoft
2 12 (27.91%) WatchGuard
3 6 (13.95%) Citrix
4 5 (11.63%) Adobe
4 5 (11.63%) Avaya
5 3 (6.98%) ServiceNow
6 1 (2.33%) Ivanti