The table below looks at the statistics for the Help Desk Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 769 785 749
Rank change year-on-year
+16 -36
Permanent jobs requiring a Help Desk Support Analyst 107 81 118
As % of all permanent IT jobs located in England 0.10% 0.080% 0.11%
As % of the Job Titles category 0.11% 0.084% 0.12%
Number of salaries quoted 92 75 107
Average salary £24,000 £20,500 £22,000
Average salary % change year-on-year
+17.07% -6.81%
90% offered a salary of more than £18,500 £17,250 £17,000
10% offered a salary of more than £27,500 £30,600 £32,500
UK excluding London average salary £21,500 £20,086 £19,000
% change year-on-year
+7.03% +5.71%
Help Desk Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 96111 101551
As % of all permanent IT jobs located in England 94.47% 94.56% 95.26%
Number of salaries quoted 83367 80755 87205
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,520 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst across the England region.

Help Desk Support Analyst Salary Trend in England

Help Desk Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Help Desk Support Analyst across the England region over the 3 months to 24 October 2014.

Help Desk Support Analyst Salary Histogram in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +25 41 £25,000 - 3
South East -1 25 £22,250 +8.53% 4
South West -11 14 £24,000 +18.97% 2
East Midlands +3 6 £19,500 -10.34%
East of England -14 6 £20,250 -1.21% 2
North West -17 6 £23,000 +17.94%
Yorkshire -46 6 £23,000 +33.33% 1
West Midlands -23 3 £19,250 +10.00%
Help Desk Support Analyst
UK

Help Desk Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 October 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title.

1 168 (74.01%) Windows
2 130 (57.27%) Active Directory
3 127 (55.95%) MS Office
4 108 (47.58%) Microsoft
5 103 (45.37%) Windows 7
6 92 (40.53%) MS Excel
7 81 (35.68%) Windows XP
8 72 (31.72%) ITIL
9 60 (26.43%) MS Exchange
10 52 (22.91%) Windows Server 2008
11 51 (22.47%) Citrix
11 51 (22.47%) Windows Server 2003
12 47 (20.70%) Law
13 43 (18.94%) TCP/IP
14 37 (16.30%) Finance
15 36 (15.86%) SLA
15 36 (15.86%) Degree
16 35 (15.42%) VMware
17 27 (11.89%) Windows Vista
17 27 (11.89%) Exchange Server 2010
18 25 (11.01%) Legal
19 23 (10.13%) DHCP
19 23 (10.13%) ITIL Foundation Certificate
20 22 (9.69%) WorkSite
20 22 (9.69%) Exchange Server 2007
21 20 (8.81%) Mathematics
21 20 (8.81%) SQL Server
21 20 (8.81%) Blackberry
22 18 (7.93%) Disaster Recovery
23 17 (7.49%) A+ Certification

Help Desk Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 October 2014, IT jobs across the England region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 60 (26.43%) MS Exchange
2 27 (11.89%) Exchange Server 2010
3 22 (9.69%) WorkSite
3 22 (9.69%) Exchange Server 2007
4 10 (4.41%) Blackberry Enterprise Server
4 10 (4.41%) SharePoint
5 5 (2.20%) IBM Notes
6 2 (0.88%) IIS
6 2 (0.88%) Exchange Server 2013
Applications
1 127 (55.95%) MS Office
2 92 (40.53%) MS Excel
3 15 (6.61%) MS PowerPoint
4 2 (0.88%) Adobe Creative Suite
4 2 (0.88%) QuarkXPress
Cloud Services
1 3 (1.32%) Office 365
2 1 (0.44%) Cloud Computing
Communications & Networking
1 43 (18.94%) TCP/IP
2 23 (10.13%) DHCP
3 13 (5.73%) VoIP
4 12 (5.29%) Wireless
5 11 (4.85%) VPN
5 11 (4.85%) DNS
6 10 (4.41%) LAN
7 7 (3.08%) WAN
8 6 (2.64%) Firewall
9 2 (0.88%) VLAN
9 2 (0.88%) PABX
9 2 (0.88%) Structured Cabling
10 1 (0.44%) Cisco IOS
10 1 (0.44%) IP Telephony
10 1 (0.44%) Ethernet
10 1 (0.44%) HTTP
10 1 (0.44%) Wi-Fi
10 1 (0.44%) ADSL
10 1 (0.44%) Broadband
Database & Business Intelligence
1 20 (8.81%) SQL Server
2 2 (0.88%) SQL Server 2012
3 1 (0.44%) MS Access
General
1 47 (20.70%) Law
2 37 (16.30%) Finance
3 25 (11.01%) Legal
4 9 (3.96%) Retail
5 5 (2.20%) Publishing
6 3 (1.32%) Advertising
7 2 (0.88%) Telecoms
7 2 (0.88%) Banking
8 1 (0.44%) Games
8 1 (0.44%) Investment Banking
8 1 (0.44%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (0.88%) HTML
Miscellaneous
1 20 (8.81%) Blackberry
1 20 (8.81%) Mathematics
2 11 (4.85%) Computer Science
3 10 (4.41%) Analytical Skills
4 9 (3.96%) EPoS
5 2 (0.88%) iSeries
5 2 (0.88%) AS400
5 2 (0.88%) Video Conferencing
6 1 (0.44%) iPhone
6 1 (0.44%) Handset
6 1 (0.44%) iPad
6 1 (0.44%) Data Structures
6 1 (0.44%) Thin Client
6 1 (0.44%) GIS
6 1 (0.44%) Wiki
6 1 (0.44%) Fat Client
Operating Systems
1 168 (74.01%) Windows
2 103 (45.37%) Windows 7
3 81 (35.68%) Windows XP
4 52 (22.91%) Windows Server 2008
5 51 (22.47%) Windows Server 2003
6 27 (11.89%) Windows Vista
7 14 (6.17%) Windows 8
8 13 (5.73%) Windows 2000 Server
9 6 (2.64%) Windows Server 2012
10 3 (1.32%) Mac OS
11 2 (0.88%) UNIX
12 1 (0.44%) Windows Mobile
12 1 (0.44%) Mac OS X
12 1 (0.44%) Linux
Processes & Methodologies
1 72 (31.72%) ITIL
2 18 (7.93%) Disaster Recovery
3 14 (6.17%) Service Management
3 14 (6.17%) Document Management
4 12 (5.29%) CRM
5 9 (3.96%) Software Distribution
6 8 (3.52%) Incident Management
7 6 (2.64%) Workflow
7 6 (2.64%) Business Continuity
8 5 (2.20%) Asset Management
9 4 (1.76%) Service Delivery
10 3 (1.32%) Data Protection
10 3 (1.32%) Network Monitoring
11 2 (0.88%) Risk Management
11 2 (0.88%) Fault Management
11 2 (0.88%) Change Control
11 2 (0.88%) Data Entry
11 2 (0.88%) E-Commerce
11 2 (0.88%) ERP
12 1 (0.44%) Configuration Management
Programming Languages
1 8 (3.52%) C
1 8 (3.52%) SQL
Qualifications
1 36 (15.86%) Degree
2 23 (10.13%) ITIL Foundation Certificate
3 17 (7.49%) A+ Certification
4 11 (4.85%) Microsoft Certification
5 9 (3.96%) MCP
6 7 (3.08%) Security Cleared
7 6 (2.64%) SC Cleared
7 6 (2.64%) HND
7 6 (2.64%) MCSE
8 5 (2.20%) MCITP
9 4 (1.76%) Network+ Certification
10 2 (0.88%) CCNA
10 2 (0.88%) Cisco Certification
10 2 (0.88%) HNC
10 2 (0.88%) ITIL Certification
Quality Assurance & Compliance
1 36 (15.86%) SLA
System Software
1 130 (57.27%) Active Directory
2 8 (3.52%) VMware Infrastructure
3 4 (1.76%) XenApp
4 3 (1.32%) Hyper-V
5 2 (0.88%) vSphere
5 2 (0.88%) VMware ESXi
6 1 (0.44%) Terminal Services
Systems Management
1 4 (1.76%) Backup Exec
2 1 (0.44%) SCCM
2 1 (0.44%) SCDPM
2 1 (0.44%) Systems Management Server (SMS)
Vendors
1 108 (47.58%) Microsoft
2 51 (22.47%) Citrix
3 35 (15.42%) VMware
4 11 (4.85%) Apple
5 10 (4.41%) SAP
5 10 (4.41%) LANDesk
6 8 (3.52%) Cisco
7 7 (3.08%) ServiceNow
8 5 (2.20%) Altiris
8 5 (2.20%) Dell
8 5 (2.20%) Lotus
9 4 (1.76%) Remedy
10 3 (1.32%) Interwoven
10 3 (1.32%) Avaya
11 2 (0.88%) Adobe
11 2 (0.88%) HP
11 2 (0.88%) Veritas
11 2 (0.88%) Oracle
11 2 (0.88%) Quark
12 1 (0.44%) Symantec
Surrey
Capita
Salary: Benefits
Posted: 21 hours ago
Huddersfield, West Yorkshire
Quindell Resourcing
Salary: From £18,000 to £20,500 per annum upto £20500 plus bens
Posted: 2 days ago
Surrey
Capita - ITIN
Salary: £20000 - £26000 per annum + Benefits
Posted: 2 days ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 3 days ago
Bristol, Avon
Information Technology Services
Salary: £20k - 23k per year + Benefits
Posted: 3 days ago
City of London
Hays IT - Uk Posting account
Salary: £24000.00 - £29000.00 per annum
Posted: 14 days ago
Stevenage
Dupen Recruitment Services
Salary: £15000 - £18000 per annum + good benefits
Posted: 17 days ago
Letchworth, Hertfordshire
InfoLogic IT Services
Salary: £25,000 to £28,000 depending on experience
Posted: 23 days ago