The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the St Albans region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Second Line Support
Rank 49 31 32
Rank change year-on-year
-18 +1
Permanent jobs requiring a 2nd Line Support 3 3 3
As % of all permanent IT jobs located in St Albans 1.48% 1.97% 1.74%
As % of the Job Titles category 1.50% 2.03% 1.85%
Number of salaries quoted 3 3 2
Average salary £21,500 £22,500 £25,000
Average salary % change year-on-year
-4.44% -10.00%
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
Hertfordshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the St Albans region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
St Albans
Permanent IT job ads with a match in the
Job Titles category
200 148 162
As % of all permanent IT jobs located in St Albans 98.52% 97.37% 94.19%
Number of salaries quoted 181 136 100
Average salary £55,000 £47,500 £35,500
Average salary % change year-on-year
+15.78% +33.80%
90% offered a salary of more than £35,000 £26,800 £25,250
10% offered a salary of more than £60,000 £50,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in St Albans

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the St Albans region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in St Albans

2nd Line Support
Salary Trend in St Albans

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the St Albans region.

2nd Line Support Salary Trend in St Albans

2nd Line Support
Top 26 Related IT Skills in St Albans

For the 6 months to 2 June 2015, IT jobs across the St Albans region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 3 (100.00%) Windows
1 3 (100.00%) Active Directory
1 3 (100.00%) Windows Server 2003
2 2 (66.67%) Windows Server 2012
3 1 (33.33%) Mac OS
3 1 (33.33%) Hyper-V
3 1 (33.33%) XenApp
3 1 (33.33%) XenDesktop
3 1 (33.33%) Lync
3 1 (33.33%) Office 365
3 1 (33.33%) HP
3 1 (33.33%) Dell
3 1 (33.33%) Citrix
3 1 (33.33%) Apple
3 1 (33.33%) SharePoint
3 1 (33.33%) MS Exchange
3 1 (33.33%) DHCP
3 1 (33.33%) DNS
3 1 (33.33%) Cisco
3 1 (33.33%) Microsoft
3 1 (33.33%) SQL
3 1 (33.33%) IIS
3 1 (33.33%) MS Office
3 1 (33.33%) Firewall
3 1 (33.33%) VMware
3 1 (33.33%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in St Albans by Category

For the 6 months to 2 June 2015, IT jobs across the St Albans region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (33.33%) Lync
1 1 (33.33%) SharePoint
1 1 (33.33%) MS Exchange
1 1 (33.33%) IIS
Applications
1 1 (33.33%) MS Office
Cloud Services
1 1 (33.33%) Office 365
Communications & Networking
1 1 (33.33%) DHCP
1 1 (33.33%) DNS
1 1 (33.33%) Firewall
Operating Systems
1 3 (100.00%) Windows
1 3 (100.00%) Windows Server 2003
2 2 (66.67%) Windows Server 2012
3 1 (33.33%) Mac OS
Programming Languages
1 1 (33.33%) SQL
System Software
1 3 (100.00%) Active Directory
2 1 (33.33%) Hyper-V
2 1 (33.33%) XenApp
2 1 (33.33%) XenDesktop
2 1 (33.33%) VMware Infrastructure
Vendors
1 1 (33.33%) HP
1 1 (33.33%) Dell
1 1 (33.33%) Citrix
1 1 (33.33%) Apple
1 1 (33.33%) Cisco
1 1 (33.33%) Microsoft
1 1 (33.33%) VMware