1st Line Support Jobs in Stoke-on-Trent

First Line Support
Staffordshire > Stoke-on-Trent

The median First Line Support salary in Stoke-on-Trent is £23,500 per year according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 37 34 27
Rank change year-on-year -3 -7 -7
Permanent jobs requiring a 1st Line Support 7 5 5
As % of all permanent jobs advertised in Stoke-on-Trent 2.06% 2.33% 3.05%
As % of the Job Titles category 2.24% 2.70% 3.31%
Number of salaries quoted 7 5 5
10th Percentile - £21,100 -
25th Percentile £22,750 £21,250 -
Median annual salary (50th Percentile) £23,500 £22,500 £19,000
Median % change year-on-year +4.44% +18.42% +5.56%
75th Percentile £25,750 £24,250 -
90th Percentile £27,150 £26,500 -
Staffordshire median annual salary £25,000 £23,000 £19,000
% change year-on-year +8.70% +21.05% -2.56%

All Permanent IT Job Vacancies
Stoke-on-Trent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Stoke-on-Trent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Stoke-on-Trent with a recognized job title 312 185 151
% of permanent jobs with a recognized job title 91.76% 86.05% 92.07%
Number of salaries quoted 279 157 113
10th Percentile £22,750 £22,000 £21,050
25th Percentile £30,000 £29,750 £26,500
Median annual salary (50th Percentile) £40,000 £40,000 £38,500
Median % change year-on-year - +3.90% -9.41%
75th Percentile £55,000 £57,500 £50,000
90th Percentile £61,500 £67,500 £58,750
Staffordshire median annual salary £40,000 £45,000 £42,500
% change year-on-year -11.11% +5.88% +13.33%

1st Line Support
Job Vacancy Trend in Stoke-on-Trent

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Stoke-on-Trent.

Job vacancy trend for 1st Line Support in Stoke-on-Trent

1st Line Support
Salary Trend in Stoke-on-Trent

3-month moving average salary quoted in jobs citing 1st Line Support in Stoke-on-Trent.

Salary trend for 1st Line Support in Stoke-on-Trent

1st Line Support Skill Set
Top 17 Co-occurring Skills and Capabilities in Stoke-on-Trent

For the 6 months to 2 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Stoke-on-Trent region featuring 1st Line Support in the job title.

1 4 (57.14%) Problem-Solving
1 4 (57.14%) Social Skills
1 4 (57.14%) Customer Service
2 2 (28.57%) Windows Server
2 2 (28.57%) Firewall
2 2 (28.57%) Windows
2 2 (28.57%) LAN
2 2 (28.57%) WAN
2 2 (28.57%) DNS
2 2 (28.57%) Active Directory
3 1 (14.29%) Quality Management
3 1 (14.29%) Crystal Reports
3 1 (14.29%) SAP
3 1 (14.29%) Sage
3 1 (14.29%) Sage X3
3 1 (14.29%) Retail
3 1 (14.29%) Games

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Stoke-on-Trent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (14.29%) Sage X3
Communications & Networking
1 2 (28.57%) DNS
1 2 (28.57%) Firewall
1 2 (28.57%) LAN
1 2 (28.57%) WAN
Database & Business Intelligence
1 1 (14.29%) Crystal Reports
General
1 4 (57.14%) Social Skills
2 1 (14.29%) Games
2 1 (14.29%) Retail
Operating Systems
1 2 (28.57%) Windows
1 2 (28.57%) Windows Server
Processes & Methodologies
1 4 (57.14%) Customer Service
1 4 (57.14%) Problem-Solving
2 1 (14.29%) Quality Management
System Software
1 2 (28.57%) Active Directory
Vendors
1 1 (14.29%) Sage
1 1 (14.29%) SAP