The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Surrey region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 204 189 222
Rank change year-on-year
-15 +33
Permanent jobs requiring a 2nd Line Support Analyst 8 19 5
As % of all permanent IT jobs located in Surrey 0.17% 0.40% 0.097%
As % of the Job Titles category 0.18% 0.42% 0.10%
Number of salaries quoted 6 19 5
Average salary £30,500 £26,000 £28,000
Average salary % change year-on-year
+17.30% -7.14%
90% offered a salary of more than £21,500 £20,000 £23,800
10% offered a salary of more than £32,750 £28,000 £29,200
UK excluding London average salary £25,000 £25,000 £23,000
% change year-on-year
- +8.69%
2nd Line Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Surrey region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Surrey
Permanent IT job ads with a match in the
Job Titles category
4420 4475 4968
As % of all permanent IT jobs located in Surrey 95.07% 95.05% 96.73%
Number of salaries quoted 3650 3702 4281
Average salary £45,000 £43,000 £40,000
Average salary % change year-on-year
+4.65% +7.50%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Surrey

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Surrey region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Surrey

2nd Line Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Surrey region.

2nd Line Support Analyst Salary Trend in Surrey

2nd Line Support Analyst
Salary Histogram in Surrey

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the Surrey region over the 3 months to 24 October 2014.

2nd Line Support Analyst Salary Histogram in Surrey

2nd Line Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Surrey region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Epsom - 3 £28,500 -
Guildford -4 2 £32,500 +62.50%
2nd Line Support Analyst
South East

2nd Line Support Analyst
Top 30 Related IT Skills in Surrey

For the 6 months to 24 October 2014, IT jobs across the Surrey region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 13 (72.22%) Windows
2 9 (50.00%) Active Directory
3 8 (44.44%) Project Management
4 7 (38.89%) ITIL
4 7 (38.89%) Retail
4 7 (38.89%) Windows Server 2008
5 6 (33.33%) Banking
5 6 (33.33%) Finance
6 5 (27.78%) VMware
6 5 (27.78%) SQL
6 5 (27.78%) Data Warehouse
6 5 (27.78%) TCP/IP
6 5 (27.78%) SLA
6 5 (27.78%) VMware Infrastructure
7 4 (22.22%) Continuous Improvement
7 4 (22.22%) Windows Server 2012
7 4 (22.22%) DNS
7 4 (22.22%) Windows Server 2003
7 4 (22.22%) MS Excel
7 4 (22.22%) Statistics
7 4 (22.22%) Team Foundation Server
8 3 (16.67%) Hyper-V
8 3 (16.67%) Security Cleared
8 3 (16.67%) VPN
8 3 (16.67%) Windows XP
8 3 (16.67%) MS Exchange
8 3 (16.67%) .NET
8 3 (16.67%) Cisco
9 2 (11.11%) SSL
9 2 (11.11%) Microsoft

2nd Line Support Analyst
Top Related IT Skills in Surrey by Category

For the 6 months to 24 October 2014, IT jobs across the Surrey region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (16.67%) MS Exchange
2 2 (11.11%) IIS
Applications
1 4 (22.22%) MS Excel
2 1 (5.56%) MS Office
Business Applications
1 1 (5.56%) SalesLogix
1 1 (5.56%) Dynamics AX
Communications & Networking
1 5 (27.78%) TCP/IP
2 4 (22.22%) DNS
3 3 (16.67%) VPN
4 2 (11.11%) SSL
4 2 (11.11%) SAN
4 2 (11.11%) IPsec
4 2 (11.11%) NAS
5 1 (5.56%) LAN
5 1 (5.56%) WAN
5 1 (5.56%) DHCP
Database & Business Intelligence
1 5 (27.78%) Data Warehouse
Development Applications
1 4 (22.22%) Team Foundation Server
General
1 7 (38.89%) Retail
2 6 (33.33%) Finance
2 6 (33.33%) Banking
3 2 (11.11%) Retail Banking
4 1 (5.56%) Automotive
Libraries, Frameworks & Software Standards
1 3 (16.67%) .NET
2 2 (11.11%) ASP.NET
Miscellaneous
1 4 (22.22%) Statistics
2 2 (11.11%) Analytical Skills
3 1 (5.56%) Video Conferencing
Operating Systems
1 13 (72.22%) Windows
2 7 (38.89%) Windows Server 2008
3 4 (22.22%) Windows Server 2003
3 4 (22.22%) Windows Server 2012
4 3 (16.67%) Windows XP
5 2 (11.11%) Windows Vista
5 2 (11.11%) Linux
5 2 (11.11%) CentOS
5 2 (11.11%) Red Hat Enterprise Linux
5 2 (11.11%) Windows 7
6 1 (5.56%) Windows 2000 Server
Processes & Methodologies
1 8 (44.44%) Project Management
2 7 (38.89%) ITIL
3 4 (22.22%) Continuous Improvement
4 2 (11.11%) Service Management
5 1 (5.56%) PRINCE2
5 1 (5.56%) Mobile Device Management
Programming Languages
1 5 (27.78%) SQL
2 1 (5.56%) R
Qualifications
1 3 (16.67%) Security Cleared
2 1 (5.56%) MCP
2 1 (5.56%) CCNA
2 1 (5.56%) Cisco Certification
2 1 (5.56%) PRINCE2 Certification
2 1 (5.56%) A+ Certification
Quality Assurance & Compliance
1 5 (27.78%) SLA
System Software
1 9 (50.00%) Active Directory
2 5 (27.78%) VMware Infrastructure
3 3 (16.67%) Hyper-V
4 2 (11.11%) vSphere
Systems Management
1 1 (5.56%) NetBackup
1 1 (5.56%) SCCM
Vendors
1 5 (27.78%) VMware
2 3 (16.67%) Cisco
3 2 (11.11%) Microsoft
4 1 (5.56%) Epicor
4 1 (5.56%) Sage
4 1 (5.56%) IBM
4 1 (5.56%) Polycom
4 1 (5.56%) Oracle