The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 375 385 417
Rank change year-on-year
+10 +32
Permanent jobs requiring a 2nd Line Support Analyst 75 44 30
As % of all permanent IT jobs located in the South East 0.33% 0.20% 0.13%
As % of the Job Titles category 0.35% 0.21% 0.14%
Number of salaries quoted 71 44 28
Average salary £25,500 £24,000 £23,000
Average salary % change year-on-year
+6.25% +4.34%
90% offered a salary of more than £21,500 £21,700 £20,000
10% offered a salary of more than £32,500 £27,300 £30,400
UK excluding London average salary £24,000 £23,500 £25,000
% change year-on-year
+2.12% -6.00%
2nd Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21430 20664 21850
As % of all permanent IT jobs located in the South East 94.70% 95.08% 95.45%
Number of salaries quoted 16859 17053 18653
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the South East

2nd Line Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South East region.

2nd Line Support Analyst Salary Trend in the South East

2nd Line Support Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the South East region over the 3 months to 22 August 2014.

2nd Line Support Analyst Salary Histogram in the South East

2nd Line Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +20 30 £26,000 +20.93% 1
Buckinghamshire +6 11 £24,000 -4.00% 2
Surrey -3 11 £28,500 +11.76% 3
Hampshire -3 10 £27,500 +19.56% 1
Oxfordshire +17 8 £24,000 -4.00%
West Sussex -22 3 £24,500 +4.25%
Kent - 2 £24,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 22 August 2014, IT jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 111 (84.09%) Windows
2 67 (50.76%) Microsoft
3 50 (37.88%) Active Directory
4 45 (34.09%) MS Excel
5 44 (33.33%) Windows 7
6 34 (25.76%) MS Exchange
7 33 (25.00%) MS Office
8 32 (24.24%) Windows XP
9 29 (21.97%) Linux
9 29 (21.97%) Windows Server 2008
10 28 (21.21%) ITIL
11 25 (18.94%) TCP/IP
12 23 (17.42%) Java
13 22 (16.67%) Windows Server 2003
14 21 (15.91%) Microsoft Certification
14 21 (15.91%) VMware
15 20 (15.15%) SQL
15 20 (15.15%) Windows Server 2012
16 19 (14.39%) HTML
16 19 (14.39%) Exchange Server 2007
17 17 (12.88%) MCITP
17 17 (12.88%) SQL Server
17 17 (12.88%) XML
18 16 (12.12%) Exchange Server 2010
19 15 (11.36%) SLA
20 13 (9.85%) MCSE
20 13 (9.85%) Windows 8
21 12 (9.09%) MCP
21 12 (9.09%) VPN
21 12 (9.09%) DNS

2nd Line Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 August 2014, IT jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 34 (25.76%) MS Exchange
2 19 (14.39%) Exchange Server 2007
3 16 (12.12%) Exchange Server 2010
4 6 (4.55%) IIS
5 3 (2.27%) Blackberry Enterprise Server
6 2 (1.52%) Exchange Server 2013
6 2 (1.52%) Exchange Server 2003
6 2 (1.52%) IBM Notes
7 1 (0.76%) SharePoint
7 1 (0.76%) CMS
Applications
1 45 (34.09%) MS Excel
2 33 (25.00%) MS Office
Cloud Services
1 3 (2.27%) SaaS
2 2 (1.52%) Office 365
Communications & Networking
1 25 (18.94%) TCP/IP
2 12 (9.09%) VPN
2 12 (9.09%) DNS
3 8 (6.06%) DHCP
4 6 (4.55%) Internet
4 6 (4.55%) Firewall
5 4 (3.03%) Ethernet
5 4 (3.03%) SSL
6 3 (2.27%) SAN
6 3 (2.27%) IPsec
6 3 (2.27%) NAS
7 2 (1.52%) WAN
8 1 (0.76%) FTP
8 1 (0.76%) HTTP
8 1 (0.76%) LAN
8 1 (0.76%) VoIP
8 1 (0.76%) HTTPS
8 1 (0.76%) DSL
8 1 (0.76%) VLAN
Database & Business Intelligence
1 17 (12.88%) SQL Server
2 4 (3.03%) Data Warehouse
3 2 (1.52%) SQL Server 2008
3 2 (1.52%) SQL Server 2005
4 1 (0.76%) SQL Server Analysis Services
4 1 (0.76%) Microsoft Analysis Services
4 1 (0.76%) SQL Server 2012
Development Applications
1 4 (3.03%) Team Foundation Server
2 2 (1.52%) Talend Open Studio
2 2 (1.52%) FishEye
General
1 9 (6.82%) Finance
2 4 (3.03%) Banking
2 4 (3.03%) Retail
3 3 (2.27%) Telecoms
4 2 (1.52%) Publishing
Libraries, Frameworks & Software Standards
1 19 (14.39%) HTML
2 17 (12.88%) XML
3 4 (3.03%) .NET
3 4 (3.03%) CSS
4 2 (1.52%) ASP.NET
5 1 (0.76%) XSLT
5 1 (0.76%) Flash
Miscellaneous
1 4 (3.03%) Statistics
1 4 (3.03%) Blackberry
2 3 (2.27%) Open Source
3 2 (1.52%) Fat Client
3 2 (1.52%) Thin Client
4 1 (0.76%) Video Conferencing
4 1 (0.76%) Data Integration
4 1 (0.76%) AS400
Operating Systems
1 111 (84.09%) Windows
2 44 (33.33%) Windows 7
3 32 (24.24%) Windows XP
4 29 (21.97%) Linux
4 29 (21.97%) Windows Server 2008
5 22 (16.67%) Windows Server 2003
6 20 (15.15%) Windows Server 2012
7 13 (9.85%) Windows 8
8 10 (7.58%) Windows Vista
9 8 (6.06%) Windows 2000 Server
9 8 (6.06%) Android
10 4 (3.03%) Mac OS X
11 3 (2.27%) CentOS
11 3 (2.27%) Red Hat Enterprise Linux
12 1 (0.76%) UNIX
12 1 (0.76%) Windows 2000
12 1 (0.76%) Apple iOS
Processes & Methodologies
1 28 (21.21%) ITIL
2 9 (6.82%) Service Management
3 8 (6.06%) CRM
4 4 (3.03%) Mobile Device Management
4 4 (3.03%) Continuous Improvement
4 4 (3.03%) Service Delivery
4 4 (3.03%) Disaster Recovery
4 4 (3.03%) Asset Management
4 4 (3.03%) Project Management
5 3 (2.27%) Time Management
5 3 (2.27%) Workflow
5 3 (2.27%) ITSM
6 2 (1.52%) Information Security Management
6 2 (1.52%) Security Management
6 2 (1.52%) Information Security
6 2 (1.52%) Web Development
6 2 (1.52%) ISMS
7 1 (0.76%) E-Commerce
7 1 (0.76%) ETL
7 1 (0.76%) Load Balancing
Programming Languages
1 23 (17.42%) Java
2 20 (15.15%) SQL
3 4 (3.03%) PowerShell
3 4 (3.03%) VB
4 2 (1.52%) PHP
4 2 (1.52%) JavaScript
5 1 (0.76%) Perl
5 1 (0.76%) C#
Qualifications
1 21 (15.91%) Microsoft Certification
2 17 (12.88%) MCITP
3 13 (9.85%) MCSE
4 12 (9.09%) MCP
5 8 (6.06%) MCSA
5 8 (6.06%) MCTS
6 4 (3.03%) Cisco Certification
6 4 (3.03%) CCNA
7 3 (2.27%) Security Cleared
7 3 (2.27%) Degree
7 3 (2.27%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (11.36%) SLA
2 3 (2.27%) QA
3 2 (1.52%) ISO/IEC 27001
System Software
1 50 (37.88%) Active Directory
2 11 (8.33%) VMware Infrastructure
3 5 (3.79%) Hyper-V
4 3 (2.27%) vSphere
5 1 (0.76%) Terminal Services
Systems Management
1 4 (3.03%) Backup Exec
1 4 (3.03%) SCCM
2 3 (2.27%) Systems Management Server (SMS)
2 3 (2.27%) Norton AntiVirus
3 1 (0.76%) NetBackup
Vendors
1 67 (50.76%) Microsoft
2 21 (15.91%) VMware
3 9 (6.82%) Cisco
3 9 (6.82%) Citrix
4 7 (5.30%) Symantec
5 4 (3.03%) Dell
6 2 (1.52%) Talend
6 2 (1.52%) Perforce
6 2 (1.52%) Sophos
6 2 (1.52%) Lotus
6 2 (1.52%) IBM
7 1 (0.76%) Apple
7 1 (0.76%) Avaya
7 1 (0.76%) Polycom
7 1 (0.76%) Barracuda Networks
7 1 (0.76%) SonicWALL
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