The first table below looks at the demand for the 2nd Line Support Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Second Line Support Analyst
Rank 396 404 362
Rank change year-on-year
+8 -42
Permanent jobs requiring a 2nd Line Support Analyst 38 44 76
As % of all permanent IT jobs located in the South East 0.172% 0.184% 0.319%
As % of the Job Titles category 0.181% 0.193% 0.337%
Number of salaries quoted 38 40 72
Average salary £25,000 £28,500 £26,000
Average salary % change year-on-year
-12.28% +9.61%
90% offered a salary of more than £19,450 £22,050 £21,000
10% offered a salary of more than £29,550 £39,250 £32,500
UK excluding London average salary £24,500 £25,000 £24,500
% change year-on-year
-2.00% +2.04%
All Job Titles
South East
Permanent IT job ads with a match in the
Job Titles category
20945 22788 22522
As % of all permanent IT jobs located in the South East 94.95% 95.35% 94.62%
Number of salaries quoted 17397 19520 19460
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
2nd Line Support Analyst
England

2nd Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst across the South East region as a proportion of the total demand within the Job Titles category.

South East 2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the South East region.

South East 2nd Line Support Analyst Salary Trend

2nd Line Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the South East region over the 3 months to 19 June 2013.

South East 2nd Line Support Analyst Salary Histogram

2nd Line Support Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the South East region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hampshire -2 10 £25,000 -21.87% 3
Berkshire +21 8 £25,000 +17.64%
West Sussex -1 7 £23,500 -2.08% 1
Surrey +18 6 £25,500 - 1
Buckinghamshire +8 5 £22,750 +3.40% 3
Oxfordshire - 2 £26,000 -
2nd Line Support Analyst
England

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 55 (67.90%) Windows
2 45 (55.56%) Microsoft
3 37 (45.68%) MS Excel
4 24 (29.63%) MS Office
5 20 (24.69%) SQL
6 19 (23.46%) Active Directory
7 18 (22.22%) Degree
8 16 (19.75%) SQL Server
9 14 (17.28%) Windows 7
10 13 (16.05%) ITIL
10 13 (16.05%) Linux
11 12 (14.81%) SLA
11 12 (14.81%) TCP/IP
12 11 (13.58%) Cisco
12 11 (13.58%) Windows XP
12 11 (13.58%) MS Exchange
12 11 (13.58%) VMware
13 10 (12.35%) UNIX
14 9 (11.11%) Citrix
14 9 (11.11%) Microsoft Certification
14 9 (11.11%) Windows Server 2008
15 8 (9.877%) Oracle
16 7 (8.642%) T-SQL
16 7 (8.642%) HTML
16 7 (8.642%) LAN
16 7 (8.642%) WAN
16 7 (8.642%) Retail
16 7 (8.642%) VMware Infrastructure
17 6 (7.407%) Exchange Server 2003
17 6 (7.407%) Finance

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the South East region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 7 (8.642%) HTML
2 6 (7.407%) CSS
3 3 (3.704%) JSystem
4 2 (2.469%) .NET
5 1 (1.235%) WCF
Application Platforms
1 11 (13.58%) MS Exchange
2 6 (7.407%) Exchange Server 2003
2 6 (7.407%) Tomcat
3 3 (3.704%) Exchange Server 2007
4 2 (2.469%) IIS
5 1 (1.235%) SharePoint Server
5 1 (1.235%) Blackberry Enterprise Server
5 1 (1.235%) Apache
5 1 (1.235%) IBM Notes
5 1 (1.235%) Lotus Domino
5 1 (1.235%) SharePoint
Applications
1 37 (45.68%) MS Excel
2 24 (29.63%) MS Office
3 1 (1.235%) MS PowerPoint
Business Applications
1 4 (4.938%) Retail-J
2 2 (2.469%) Dynamics AX
Communications & Networking
1 12 (14.81%) TCP/IP
2 7 (8.642%) LAN
2 7 (8.642%) WAN
3 2 (2.469%) DNS
3 2 (2.469%) VLAN
4 1 (1.235%) SSH
4 1 (1.235%) Firewall
4 1 (1.235%) VPN
4 1 (1.235%) DHCP
4 1 (1.235%) HTTP
Database & Business Intelligence
1 16 (19.75%) SQL Server
2 6 (7.407%) Oracle 10g
2 6 (7.407%) MySQL
3 4 (4.938%) SQL Server 2000
4 1 (1.235%) SQL Server 2008
4 1 (1.235%) SQL Server Reporting Services
4 1 (1.235%) Oracle 8/8i
4 1 (1.235%) Crystal Reports
General
1 7 (8.642%) Retail
2 6 (7.407%) Finance
3 3 (3.704%) Russian Language
4 2 (2.469%) Manufacturing
4 2 (2.469%) Spanish Language
4 2 (2.469%) Dutch Language
4 2 (2.469%) French Language
4 2 (2.469%) German Language
4 2 (2.469%) Italian Language
4 2 (2.469%) Romanian Language
5 1 (1.235%) Automotive
5 1 (1.235%) Telecoms
Miscellaneous
1 4 (4.938%) Blackberry
2 3 (3.704%) iPad
2 3 (3.704%) Video Conferencing
3 2 (2.469%) Computer Science
3 2 (2.469%) Enterprise Software
4 1 (1.235%) CMDB
4 1 (1.235%) Mathematics
4 1 (1.235%) Fat Client
4 1 (1.235%) EPoS
4 1 (1.235%) Thin Client
4 1 (1.235%) Client/Server
Operating Systems
1 55 (67.90%) Windows
2 14 (17.28%) Windows 7
3 13 (16.05%) Linux
4 11 (13.58%) Windows XP
5 10 (12.35%) UNIX
6 9 (11.11%) Windows Server 2008
7 5 (6.173%) Windows Server 2003
8 3 (3.704%) Windows 2000 Server
8 3 (3.704%) Windows Vista
9 2 (2.469%) Android
10 1 (1.235%) CentOS
10 1 (1.235%) Windows 8
10 1 (1.235%) Windows Mobile
Processes & Methodologies
1 13 (16.05%) ITIL
2 4 (4.938%) Service Delivery
2 4 (4.938%) Problem Management
3 3 (3.704%) Root Cause Analysis
3 3 (3.704%) Web Design
3 3 (3.704%) ERP
3 3 (3.704%) CRM
4 2 (2.469%) DRM
4 2 (2.469%) ITIL V3
5 1 (1.235%) Incident Management
5 1 (1.235%) Software Testing
5 1 (1.235%) Disaster Recovery
5 1 (1.235%) ITSM
5 1 (1.235%) Service Management
5 1 (1.235%) Business Intelligence
5 1 (1.235%) ETL
Programming Languages
1 20 (24.69%) SQL
2 7 (8.642%) T-SQL
3 6 (7.407%) PL/SQL
4 3 (3.704%) Java
5 1 (1.235%) PowerShell
5 1 (1.235%) VBA
5 1 (1.235%) C
Qualifications
1 18 (22.22%) Degree
2 9 (11.11%) Microsoft Certification
3 3 (3.704%) A+ Certification
4 2 (2.469%) MCP
4 2 (2.469%) MCSE
4 2 (2.469%) CCA
4 2 (2.469%) Citrix Certification
5 1 (1.235%) SC Cleared
5 1 (1.235%) Security Cleared
5 1 (1.235%) ITIL Certification
Quality Assurance & Compliance
1 12 (14.81%) SLA
System Software
1 19 (23.46%) Active Directory
2 7 (8.642%) VMware Infrastructure
3 2 (2.469%) XenApp
4 1 (1.235%) Forefront TMG
4 1 (1.235%) Squid
4 1 (1.235%) ProxySG
Systems Management
1 1 (1.235%) Plesk
1 1 (1.235%) DameWare
1 1 (1.235%) Backup Exec
Vendors
1 45 (55.56%) Microsoft
2 11 (13.58%) Cisco
2 11 (13.58%) VMware
3 9 (11.11%) Citrix
4 8 (9.877%) Oracle
5 2 (2.469%) Lotus
5 2 (2.469%) Remedy
6 1 (1.235%) Nimsoft
6 1 (1.235%) Altiris
6 1 (1.235%) Blue Coat
6 1 (1.235%) Dell
6 1 (1.235%) Symantec
6 1 (1.235%) CA
Crawley, West Sussex
2nd Line Support Analyst / Technical Support / Service Desk / Support Engineer / Web Browsers / Web Applications / MS Office / HTML / CSS / West Sussex / 22 - 25K + benefits and plenty of career progression...
Reflex Computer Recruitment
Salary: £22000 - £25000 per annum + Bens
Posted: 13 June 2013
Southampton
In order to meet the demands of the business, the candidate will need to: • Provide 2nd line user support for in-house software and hardware • Assist in maintaining...
Brightside Group
Salary: £18,000 - £20,000 per year
Posted: 4 June 2013
Farnham, Surrey
You will also have a basic understanding and or hands on support experience of a range of the following - * Bespoke Application Support * Software Releases * Basic.NET web applications *...
Connectus
Salary: £20000 - £24000 per annum
Posted: 12 June 2013
Milton Keynes, Buckinghamshire
Experience of SQL Server. MS Exchange and Active Directory user experience... Keywords; support analyst, support engineer, technical support, technical analyst,1st line support, first line support, 2nd line...
Big Red Recruitment
Salary: From £20,000 to £25,000 per annum
Posted: 17 June 2013
Milton Keynes, Buckinghamshire
Experience of supporting/administering Oracle 10g / SQL Server 2000 or above. Experience of supporting Microsoft Windows XP or Windows 7... Exposure to T-SQL and/or PL/SQL.
Advantage XPO
Salary: £18000 - £21000 per annum
Posted: 14 June 2013