The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Swindon region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 63 70 62
Rank change year-on-year
+7 -8
Permanent jobs requiring a 2nd Line Support 2 1 3
As % of all permanent IT jobs located in Swindon 0.33% 0.18% 0.54%
As % of the Job Titles category 0.35% 0.18% 0.58%
Number of salaries quoted 2 1 3
Average salary £24,068 £23,500 £24,000
Average salary % change year-on-year
+2.41% -2.08%
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
Wiltshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Swindon region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Swindon
Permanent IT job ads with a match in the
Job Titles category
577 556 513
As % of all permanent IT jobs located in Swindon 95.85% 97.89% 92.77%
Number of salaries quoted 448 459 457
Average salary £42,500 £40,000 £36,000
Average salary % change year-on-year
+6.25% +11.11%
90% offered a salary of more than £29,000 £29,500 £25,000
10% offered a salary of more than £57,500 £52,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Swindon

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Swindon region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Swindon

2nd Line Support
Salary Trend in Swindon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Swindon region.

2nd Line Support Salary Trend in Swindon

2nd Line Support
Top 30 Related IT Skills in Swindon

For the 6 months to 19 December 2014, IT jobs across the Swindon region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 7 (77.78%) Windows
2 4 (44.44%) SLA
2 4 (44.44%) MS Exchange
3 3 (33.33%) CRM
3 3 (33.33%) VMware
3 3 (33.33%) MS Excel
3 3 (33.33%) Cisco
3 3 (33.33%) Microsoft
3 3 (33.33%) Firewall
3 3 (33.33%) Active Directory
3 3 (33.33%) Hyper-V
3 3 (33.33%) Office 365
4 2 (22.22%) MS Office
4 2 (22.22%) Finance
4 2 (22.22%) Apple
4 2 (22.22%) Oracle
4 2 (22.22%) Windows 2000
4 2 (22.22%) Windows XP
4 2 (22.22%) Windows Server 2003
4 2 (22.22%) SQL
4 2 (22.22%) LAN
4 2 (22.22%) VoIP
4 2 (22.22%) WAN
4 2 (22.22%) TCP/IP
5 1 (11.11%) Internet
5 1 (11.11%) Java
5 1 (11.11%) Exchange Server 2007
5 1 (11.11%) Exchange Server 2010
5 1 (11.11%) Exchange Server 2013
5 1 (11.11%) Thin Client

2nd Line Support
Top Related IT Skills in Swindon by Category

For the 6 months to 19 December 2014, IT jobs across the Swindon region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (44.44%) MS Exchange
2 1 (11.11%) Exchange Server 2007
2 1 (11.11%) Exchange Server 2010
2 1 (11.11%) Exchange Server 2013
Applications
1 3 (33.33%) MS Excel
2 2 (22.22%) MS Office
3 1 (11.11%) Spreadsheet
Business Applications
1 1 (11.11%) Oracle EBS
Cloud Services
1 3 (33.33%) Office 365
Communications & Networking
1 3 (33.33%) Firewall
2 2 (22.22%) LAN
2 2 (22.22%) VoIP
2 2 (22.22%) WAN
2 2 (22.22%) TCP/IP
3 1 (11.11%) Internet
Database & Business Intelligence
1 1 (11.11%) Crystal Reports
1 1 (11.11%) Oracle Reports
1 1 (11.11%) Big Data
1 1 (11.11%) Oracle Database
1 1 (11.11%) Relational Database
General
1 2 (22.22%) Finance
2 1 (11.11%) Retail
Miscellaneous
1 1 (11.11%) Thin Client
1 1 (11.11%) Management Information System
1 1 (11.11%) Fat Client
1 1 (11.11%) Analytical Skills
Operating Systems
1 7 (77.78%) Windows
2 2 (22.22%) Windows 2000
2 2 (22.22%) Windows XP
2 2 (22.22%) Windows Server 2003
3 1 (11.11%) Linux
3 1 (11.11%) UNIX
Processes & Methodologies
1 3 (33.33%) CRM
2 1 (11.11%) Analytics
2 1 (11.11%) ITIL
Programming Languages
1 2 (22.22%) SQL
2 1 (11.11%) Java
Qualifications
1 1 (11.11%) MCP
1 1 (11.11%) AAT
Quality Assurance & Compliance
1 4 (44.44%) SLA
System Software
1 3 (33.33%) Active Directory
1 3 (33.33%) Hyper-V
2 1 (11.11%) VMware Infrastructure
Vendors
1 3 (33.33%) Cisco
1 3 (33.33%) Microsoft
1 3 (33.33%) VMware
2 2 (22.22%) Apple
2 2 (22.22%) Oracle
3 1 (11.11%) Business Objects
3 1 (11.11%) Citrix
3 1 (11.11%) McAfee