Customer Service Jobs in Swindon

Customer Service
Wiltshire > Swindon

The following table provides summary statistics for permanent job vacancies advertised in Swindon with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 20 24 70
Rank change year-on-year +4 +46 -19
Permanent jobs citing Customer Service 32 29 31
As % of all permanent jobs advertised in Swindon 7.10% 7.07% 5.19%
As % of the Processes & Methodologies category 8.77% 7.97% 5.43%
Number of salaries quoted 30 22 10
10th Percentile £21,750 £23,150 £27,650
25th Percentile £25,468 £37,625 £28,250
Median annual salary (50th Percentile) £27,500 £49,750 £30,000
Median % change year-on-year -44.72% +65.83% +9.09%
75th Percentile £33,750 £51,750 £37,375
90th Percentile £48,970 £52,500 £39,750
Wiltshire median annual salary £28,750 £35,000 £30,000
% change year-on-year -17.86% +16.67% +7.14%

All Process and Methodology Skills
Swindon

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Swindon with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 365 364 571
As % of all permanent jobs advertised in Swindon 80.93% 88.78% 95.64%
Number of salaries quoted 309 248 322
10th Percentile £26,250 £32,588 £31,250
25th Percentile £31,250 £41,500 £37,500
Median annual salary (50th Percentile) £49,500 £50,000 £50,000
Median % change year-on-year -1.00% - -0.99%
75th Percentile £60,000 £60,000 £75,000
90th Percentile £70,000 £74,716 £89,875
Wiltshire median annual salary £50,000 £50,000 £48,500
% change year-on-year - +3.09% -3.00%

Customer Service
Job Vacancy Trend in Swindon

Job postings citing Customer Service as a proportion of all IT jobs advertised in Swindon.

Job vacancy trend for Customer Service in Swindon

Customer Service
Salary Trend in Swindon

3-month moving average salary quoted in jobs citing Customer Service in Swindon.

Salary trend for Customer Service in Swindon

Customer Service
Salary Histogram in Swindon

Salary distribution for jobs citing Customer Service in Swindon over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Swindon

Customer Service
Co-occurring Skills and Capabilities in Swindon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.38%) Confluence
2 2 (6.25%) CMS
Applications
1 8 (25.00%) Microsoft Office
2 2 (6.25%) Microsoft Excel
2 2 (6.25%) Microsoft PowerPoint
Cloud Services
1 4 (12.50%) Microsoft 365
2 3 (9.38%) Cloud Computing
2 3 (9.38%) Dynamics 365
3 2 (6.25%) AWS
3 2 (6.25%) AWS Lambda
3 2 (6.25%) Serverless
4 1 (3.13%) Entra ID
4 1 (3.13%) OneDrive
4 1 (3.13%) WhatsApp
Communications & Networking
1 7 (21.88%) TCP/IP
2 2 (6.25%) Unified Communications
2 2 (6.25%) VoIP
3 1 (3.13%) HTTP
3 1 (3.13%) HTTPS
Database & Business Intelligence
1 2 (6.25%) DynamoDB
1 2 (6.25%) MongoDB
1 2 (6.25%) NoSQL
2 1 (3.13%) SQL Server
Development Applications
1 4 (12.50%) JIRA
2 2 (6.25%) Git
General
1 15 (46.88%) Social Skills
2 4 (12.50%) Retail
3 3 (9.38%) Inclusion and Diversity
4 2 (6.25%) Finance
4 2 (6.25%) Presentation Skills
5 1 (3.13%) Public Sector
Job Titles
1 9 (28.13%) Coordinator
2 6 (18.75%) Senior
3 5 (15.63%) Lead
3 5 (15.63%) Service Desk Team Leader
3 5 (15.63%) Team Leader
4 3 (9.38%) Product Manager
4 3 (9.38%) Project Coordinator
4 3 (9.38%) Senior Manager
4 3 (9.38%) Senior Product Manager
5 2 (6.25%) Administrator
5 2 (6.25%) Developer
5 2 (6.25%) Full Stack Developer
5 2 (6.25%) Help Desk Engineer
5 2 (6.25%) React Developer
5 2 (6.25%) Technical Administrator
5 2 (6.25%) Tester
6 1 (3.13%) IT Support
6 1 (3.13%) IT Technician
6 1 (3.13%) Senior Full Stack Developer
6 1 (3.13%) Web Support Analyst
Libraries, Frameworks & Software Standards
1 2 (6.25%) GatsbyJS
1 2 (6.25%) Node.js
1 2 (6.25%) React
2 1 (3.13%) .NET
2 1 (3.13%) RESTful
Miscellaneous
1 3 (9.38%) Product Ownership
2 2 (6.25%) Management Information System
2 2 (6.25%) Onboarding
2 2 (6.25%) Video Conferencing
Operating Systems
1 9 (28.13%) Windows
2 6 (18.75%) Linux
2 6 (18.75%) Windows 10
3 3 (9.38%) Windows Server 2016
3 3 (9.38%) Windows Server 2019
4 1 (3.13%) Unix
4 1 (3.13%) Windows Server
Processes & Methodologies
1 9 (28.13%) Problem-Solving
2 6 (18.75%) Network Design
2 6 (18.75%) Project Management
2 6 (18.75%) User Experience
3 5 (15.63%) Workflow
4 4 (12.50%) Service Management
5 3 (9.38%) Agile
5 3 (9.38%) Data Integration
5 3 (9.38%) Functional Testing
5 3 (9.38%) Integration Testing
5 3 (9.38%) PRINCE2
5 3 (9.38%) Process Improvement
5 3 (9.38%) Product Management
5 3 (9.38%) Product Roadmap
5 3 (9.38%) Scrum
5 3 (9.38%) Software Testing
5 3 (9.38%) Test Strategy
5 3 (9.38%) User Acceptance Testing
5 3 (9.38%) UX Design
5 3 (9.38%) Workflow Management
Programming Languages
1 2 (6.25%) C#
1 2 (6.25%) TypeScript
2 1 (3.13%) Java
2 1 (3.13%) Python
2 1 (3.13%) SQL
2 1 (3.13%) VB
Qualifications
1 7 (21.88%) SC Cleared
1 7 (21.88%) Security Cleared
2 3 (9.38%) CSPO
2 3 (9.38%) Degree
2 3 (9.38%) IIBA
3 2 (6.25%) HNC
Quality Assurance & Compliance
1 6 (18.75%) SLA
2 3 (9.38%) QA
3 2 (6.25%) GDPR
System Software
1 7 (21.88%) Active Directory
Systems Management
1 6 (18.75%) Icinga
2 1 (3.13%) SCCM
Vendors
1 19 (59.38%) Microsoft
2 6 (18.75%) SolarWinds
3 3 (9.38%) Salesforce
3 3 (9.38%) ServiceNow
4 1 (3.13%) Citrix