2nd Line Support Analyst Jobs in the Thames Valley

Second Line Support Analyst
South East > Thames Valley

The median Second Line Support Analyst salary in the Thames Valley is £30,250 per year according to job vacancies posted during the 6 months to 30 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 May 2024
Same period 2023 Same period 2022
Rank 235 236 264
Rank change year-on-year +1 +28 -44
Permanent jobs requiring a 2nd Line Support Analyst 12 13 24
As % of all permanent jobs advertised in the Thames Valley 0.17% 0.22% 0.33%
As % of the Job Titles category 0.18% 0.25% 0.35%
Number of salaries quoted 9 12 19
10th Percentile - - £26,250
25th Percentile £26,250 £30,500 £28,250
Median annual salary (50th Percentile) £30,250 £31,000 £30,000
Median % change year-on-year -2.42% +3.33% -7.69%
75th Percentile £33,250 £33,375 £31,750
90th Percentile £38,750 £57,375 £33,550
South East median annual salary £30,250 £31,000 £27,500
% change year-on-year -2.42% +12.73% -9.09%

All Permanent IT Job Vacancies
Thames Valley

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Thames Valley. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Thames Valley with a recognized job title 6,671 5,187 6,948
% of permanent jobs with a recognized job title 94.60% 89.71% 95.85%
Number of salaries quoted 4,565 3,077 4,114
10th Percentile £29,000 £29,750 £29,869
25th Percentile £36,500 £38,750 £40,853
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +4.76%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £78,614 £87,500 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

2nd Line Support Analyst
Job Vacancy Trend in the Thames Valley

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the Thames Valley.

Job vacancy trend for 2nd Line Support Analyst in the Thames Valley

2nd Line Support Analyst
Salary Trend in the Thames Valley

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the Thames Valley.

Salary trend for 2nd Line Support Analyst in the Thames Valley

2nd Line Support Analyst
Job Locations in the Thames Valley

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Thames Valley region over the 6 months to 30 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Berkshire +25 5 £27,500 -11.29%
Oxfordshire +2 4 £29,500 -4.84%
Buckinghamshire -17 3 £37,500 +19.05% 2
2nd Line Support Analyst
South East

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Thames Valley

For the 6 months to 30 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Thames Valley region featuring 2nd Line Support Analyst in the job title.

1 9 (75.00%) Active Directory
2 8 (66.67%) Windows
2 8 (66.67%) Microsoft
2 8 (66.67%) Customer Service
3 7 (58.33%) Microsoft 365
4 5 (41.67%) Azure
4 5 (41.67%) Social Skills
4 5 (41.67%) Microsoft Exchange
4 5 (41.67%) Manufacturing
5 4 (33.33%) Microsoft Office
5 4 (33.33%) SharePoint
5 4 (33.33%) Documentation Skills
5 4 (33.33%) Problem-Solving
6 3 (25.00%) DV Cleared
6 3 (25.00%) Security Cleared
6 3 (25.00%) ServiceNow
6 3 (25.00%) SLA
6 3 (25.00%) HP
6 3 (25.00%) Microsoft Certification
6 3 (25.00%) A+ Certification
6 3 (25.00%) ITIL
6 3 (25.00%) SQL
6 3 (25.00%) Network+ Certification
6 3 (25.00%) Degree
6 3 (25.00%) WSUS
7 2 (16.67%) Logistics
7 2 (16.67%) Service Delivery
7 2 (16.67%) ITSM
7 2 (16.67%) Internet
7 2 (16.67%) Legal

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Thames Valley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (41.67%) Microsoft Exchange
2 4 (33.33%) SharePoint
Applications
1 4 (33.33%) Microsoft Office
Cloud Services
1 7 (58.33%) Microsoft 365
2 5 (41.67%) Azure
3 2 (16.67%) Entra ID
3 2 (16.67%) OneDrive
4 1 (8.33%) Power Platform
Communications & Networking
1 2 (16.67%) Internet
2 1 (8.33%) DHCP
2 1 (8.33%) DNS
2 1 (8.33%) Firewall
2 1 (8.33%) Intranet
2 1 (8.33%) VPN
2 1 (8.33%) Wireless
Database & Business Intelligence
1 2 (16.67%) Amazon RDS
1 2 (16.67%) SQL Server
2 1 (8.33%) Power BI
Development Applications
1 1 (8.33%) JIRA
General
1 5 (41.67%) Manufacturing
1 5 (41.67%) Social Skills
2 4 (33.33%) Documentation Skills
3 2 (16.67%) Legal
3 2 (16.67%) Public Sector
4 1 (8.33%) Law
Miscellaneous
1 2 (16.67%) Cyber Threat
1 2 (16.67%) Smartphone
2 1 (8.33%) Self-Motivation
Operating Systems
1 8 (66.67%) Windows
2 2 (16.67%) Android
2 2 (16.67%) Apple iOS
2 2 (16.67%) Windows 10
3 1 (8.33%) Windows Server 2016
3 1 (8.33%) Windows Server 2019
Processes & Methodologies
1 8 (66.67%) Customer Service
2 4 (33.33%) Problem-Solving
3 3 (25.00%) ITIL
4 2 (16.67%) ITSM
4 2 (16.67%) Logistics
4 2 (16.67%) Service Delivery
4 2 (16.67%) Software Deployment
5 1 (8.33%) Business Intelligence
5 1 (8.33%) ERP
5 1 (8.33%) Patch Management
5 1 (8.33%) Server Management
5 1 (8.33%) Software Testing
Programming Languages
1 3 (25.00%) SQL
2 1 (8.33%) PowerShell
Qualifications
1 3 (25.00%) A+ Certification
1 3 (25.00%) Degree
1 3 (25.00%) DV Cleared
1 3 (25.00%) Microsoft Certification
1 3 (25.00%) Network+ Certification
1 3 (25.00%) Security Cleared
Quality Assurance & Compliance
1 3 (25.00%) SLA
System Software
1 9 (75.00%) Active Directory
2 2 (16.67%) Hyper-V
3 1 (8.33%) Virtual Desktop
3 1 (8.33%) VMware Infrastructure
Systems Management
1 3 (25.00%) WSUS
2 1 (8.33%) Microsoft Intune
2 1 (8.33%) SCCM
Vendors
1 8 (66.67%) Microsoft
2 3 (25.00%) HP
2 3 (25.00%) ServiceNow
3 2 (16.67%) Citrix
4 1 (8.33%) VMware