The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 198 218 216
Rank change year-on-year
+20 -2
Permanent jobs requiring a 2nd Line Support Analyst 19 9 17
As % of all permanent IT jobs located in Berkshire 0.39% 0.16% 0.29%
As % of the Job Titles category 0.41% 0.17% 0.31%
Number of salaries quoted 19 5 16
Average salary £31,500 £31,000 £26,750
Average salary % change year-on-year
+1.61% +15.88%
90% offered a salary of more than £22,800 £26,600 £22,500
10% offered a salary of more than £32,500 £31,000 £35,000
UK excluding London average salary £26,250 £24,000 £24,000
% change year-on-year
+9.37% -
2nd Line Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
4642 5237 5474
As % of all permanent IT jobs located in Berkshire 95.49% 95.27% 94.90%
Number of salaries quoted 3805 3854 3948
Average salary £50,000 £48,000 £45,000
Average salary % change year-on-year
+4.16% +6.66%
90% offered a salary of more than £28,800 £26,000 £27,500
10% offered a salary of more than £67,500 £65,000 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Berkshire

2nd Line Support Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Berkshire region.

2nd Line Support Analyst Salary Trend in Berkshire

2nd Line Support Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Berkshire region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidenhead +4 4 £31,500 +1.61%
Newbury - 4 £23,500 - 2
Wokingham - 2 £25,000 -
Bracknell -5 1 £23,000 -
Thatcham - 1 £24,500 - 1
2nd Line Support Analyst
South East

2nd Line Support Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 April 2016, IT jobs across the Berkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 31 (86.11%) Windows
2 21 (58.33%) Active Directory
3 20 (55.56%) Microsoft
4 18 (50.00%) ITIL
5 14 (38.89%) Windows Server
6 13 (36.11%) MCP
6 13 (36.11%) DNS
6 13 (36.11%) SLA
6 13 (36.11%) MOS
6 13 (36.11%) Google
6 13 (36.11%) Smartphone
7 12 (33.33%) VMware
8 11 (30.56%) SQL
9 10 (27.78%) Web Services
9 10 (27.78%) Microsoft Certification
9 10 (27.78%) Samba
9 10 (27.78%) SCCM
9 10 (27.78%) DevOps
9 10 (27.78%) Amazon AWS
9 10 (27.78%) Puppet
9 10 (27.78%) Google Apps
10 7 (19.44%) Windows Server 2012
10 7 (19.44%) Windows Server 2008
10 7 (19.44%) VBScript
10 7 (19.44%) JavaScript
11 6 (16.67%) MS Office
11 6 (16.67%) VMware ESX
12 5 (13.89%) VMware Workstation
12 5 (13.89%) VMware Infrastructure
12 5 (13.89%) PowerShell

2nd Line Support Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 29 April 2016, IT jobs across the Berkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (11.11%) MS Exchange
2 1 (2.78%) Exchange Server 2003
2 1 (2.78%) Exchange Server 2013
Applications
1 6 (16.67%) MS Office
2 3 (8.33%) MS Excel
Cloud Services
1 10 (27.78%) Amazon AWS
1 10 (27.78%) Google Apps
Communications & Networking
1 13 (36.11%) DNS
2 4 (11.11%) Firewall
3 3 (8.33%) SAN
4 2 (5.56%) DHCP
4 2 (5.56%) Wireless
5 1 (2.78%) Fibre Channel
5 1 (2.78%) iSCSI
5 1 (2.78%) LAN
5 1 (2.78%) NAS
5 1 (2.78%) TCP/IP
5 1 (2.78%) WAN
Database & Business Intelligence
1 3 (8.33%) SQL Server
2 2 (5.56%) SQL Server 2008
2 2 (5.56%) SQL Server 2012
Libraries, Frameworks & Software Standards
1 10 (27.78%) Web Services
Miscellaneous
1 13 (36.11%) Smartphone
2 1 (2.78%) Data Centre
2 1 (2.78%) Driving Licence
2 1 (2.78%) EqualLogic
Operating Systems
1 31 (86.11%) Windows
2 14 (38.89%) Windows Server
3 7 (19.44%) Windows Server 2008
3 7 (19.44%) Windows Server 2012
4 4 (11.11%) Windows 10
4 4 (11.11%) Windows 7
4 4 (11.11%) Windows 8
5 3 (8.33%) Windows Server 2003
5 3 (8.33%) Windows XP
Processes & Methodologies
1 18 (50.00%) ITIL
2 10 (27.78%) DevOps
3 4 (11.11%) Service Delivery
4 2 (5.56%) Document Management
4 2 (5.56%) Network Management
5 1 (2.78%) Customer Engagement
5 1 (2.78%) Kalman Filter
5 1 (2.78%) OpenUP
5 1 (2.78%) Service Management
5 1 (2.78%) Web Filtering
Programming Languages
1 11 (30.56%) SQL
2 7 (19.44%) JavaScript
2 7 (19.44%) VBScript
3 5 (13.89%) PowerShell
Qualifications
1 13 (36.11%) MCP
1 13 (36.11%) MOS
2 10 (27.78%) Microsoft Certification
3 1 (2.78%) DBS Check
Quality Assurance & Compliance
1 13 (36.11%) SLA
System Software
1 21 (58.33%) Active Directory
2 10 (27.78%) Samba
3 6 (16.67%) VMware ESX
4 5 (13.89%) VMware Infrastructure
4 5 (13.89%) VMware Workstation
5 3 (8.33%) Hyper-V
5 3 (8.33%) XenDesktop
6 1 (2.78%) VMware ESXi
6 1 (2.78%) vSphere
6 1 (2.78%) XenApp
Systems Management
1 10 (27.78%) Puppet
1 10 (27.78%) SCCM
2 2 (5.56%) Backup Exec
Vendors
1 20 (55.56%) Microsoft
2 13 (36.11%) Google
3 12 (33.33%) VMware
4 4 (11.11%) Citrix
5 3 (8.33%) HP
5 3 (8.33%) Veeam
6 2 (5.56%) Apple
6 2 (5.56%) Cisco
7 1 (2.78%) arcserve
7 1 (2.78%) CheckPoint
7 1 (2.78%) Dell
7 1 (2.78%) Dell Compellent
7 1 (2.78%) Remedy
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