The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 223 213 219
Rank change year-on-year
-10 +6
Permanent jobs requiring a 2nd Line Support Analyst 6 17 3
As % of all permanent IT jobs located in Berkshire 0.10% 0.29% 0.055%
As % of the Job Titles category 0.11% 0.31% 0.059%
Number of salaries quoted 6 13 3
Average salary £27,750 £26,000 £25,000
Average salary % change year-on-year
+6.73% +4.00%
90% offered a salary of more than £25,200 £22,000 £23,000
10% offered a salary of more than £32,500 £32,200 £31,800
UK excluding London average salary £26,250 £25,000 £24,000
% change year-on-year
+5.00% +4.16%
2nd Line Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5469 5505 5127
As % of all permanent IT jobs located in Berkshire 94.10% 93.34% 94.18%
Number of salaries quoted 3846 4029 4257
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £26,000 £27,000 £27,500
10% offered a salary of more than £67,500 £62,500 £67,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Berkshire

2nd Line Support Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Berkshire region.

2nd Line Support Analyst Salary Trend in Berkshire

2nd Line Support Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Berkshire region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidenhead +6 3 £27,500 -17.91%
Reading +5 3 £32,500 +39.78%
2nd Line Support Analyst
South East

2nd Line Support Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 19 December 2014, IT jobs across the Berkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 25 (71.43%) Windows
2 15 (42.86%) Microsoft
3 13 (37.14%) MS Office
3 13 (37.14%) Windows Server 2008
4 12 (34.29%) Windows 7
5 11 (31.43%) TCP/IP
5 11 (31.43%) Microsoft Certification
5 11 (31.43%) MS Exchange
6 10 (28.57%) Windows Server 2003
6 10 (28.57%) Windows Server 2012
7 9 (25.71%) MCITP
7 9 (25.71%) Exchange Server 2007
7 9 (25.71%) Exchange Server 2010
8 8 (22.86%) VPN
8 8 (22.86%) VMware
8 8 (22.86%) SQL Server
9 7 (20.00%) Active Directory
10 6 (17.14%) SQL
10 6 (17.14%) MCSE
11 5 (14.29%) Android
11 5 (14.29%) DNS
11 5 (14.29%) MCP
11 5 (14.29%) MS Excel
12 4 (11.43%) Cisco
12 4 (11.43%) Dell
12 4 (11.43%) Mobile Device Management
12 4 (11.43%) ITIL
12 4 (11.43%) Firewall
12 4 (11.43%) DHCP
12 4 (11.43%) MCSA

2nd Line Support Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 19 December 2014, IT jobs across the Berkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (31.43%) MS Exchange
2 9 (25.71%) Exchange Server 2007
2 9 (25.71%) Exchange Server 2010
3 3 (8.57%) IIS
4 2 (5.71%) Exchange Server 2003
5 1 (2.86%) Apache
5 1 (2.86%) Tomcat
5 1 (2.86%) SharePoint
Applications
1 13 (37.14%) MS Office
2 5 (14.29%) MS Excel
3 1 (2.86%) MS Project
Cloud Services
1 1 (2.86%) Amazon AWS
1 1 (2.86%) Google Apps
Communications & Networking
1 11 (31.43%) TCP/IP
2 8 (22.86%) VPN
3 5 (14.29%) DNS
4 4 (11.43%) DHCP
4 4 (11.43%) Firewall
5 2 (5.71%) Internet
5 2 (5.71%) PBX
6 1 (2.86%) WAN
6 1 (2.86%) FTP
6 1 (2.86%) HTTP
6 1 (2.86%) HTTPS
6 1 (2.86%) SAN
6 1 (2.86%) LAN
Database & Business Intelligence
1 8 (22.86%) SQL Server
2 1 (2.86%) Crystal Reports
2 1 (2.86%) Microsoft Analysis Services
2 1 (2.86%) SQL Server Reporting Services
2 1 (2.86%) SQL Server 2005
2 1 (2.86%) SQL Server Analysis Services
2 1 (2.86%) SQL Server 2008
2 1 (2.86%) SQL Server 2012
2 1 (2.86%) MySQL
General
1 4 (11.43%) Finance
Libraries, Frameworks & Software Standards
1 1 (2.86%) HTML
1 1 (2.86%) .NET
1 1 (2.86%) CSS
1 1 (2.86%) Web Services
1 1 (2.86%) Flash
Miscellaneous
1 2 (5.71%) Thin Client
1 2 (5.71%) Fat Client
1 2 (5.71%) Mobile App
2 1 (2.86%) Analytical Skills
2 1 (2.86%) Data Integration
2 1 (2.86%) Open Source
2 1 (2.86%) Smartphone
Operating Systems
1 25 (71.43%) Windows
2 13 (37.14%) Windows Server 2008
3 12 (34.29%) Windows 7
4 10 (28.57%) Windows Server 2012
4 10 (28.57%) Windows Server 2003
5 5 (14.29%) Android
6 2 (5.71%) Linux
7 1 (2.86%) Windows XP
Processes & Methodologies
1 4 (11.43%) ITIL
1 4 (11.43%) Mobile Device Management
2 2 (5.71%) Asset Management
2 2 (5.71%) Incident Management
2 2 (5.71%) Root Cause Analysis
3 1 (2.86%) Load Balancing
3 1 (2.86%) DevOps
3 1 (2.86%) E-Commerce
3 1 (2.86%) ETL
3 1 (2.86%) BCP
3 1 (2.86%) MVC
3 1 (2.86%) SEO
3 1 (2.86%) Agile Software Development
Programming Languages
1 6 (17.14%) SQL
2 2 (5.71%) Java
3 1 (2.86%) C#
3 1 (2.86%) VB.NET
Qualifications
1 11 (31.43%) Microsoft Certification
2 9 (25.71%) MCITP
3 6 (17.14%) MCSE
4 5 (14.29%) MCP
5 4 (11.43%) MCSA
5 4 (11.43%) CCNA
5 4 (11.43%) Cisco Certification
5 4 (11.43%) VMware Certified Professional (VCP)
5 4 (11.43%) MCTS
6 1 (2.86%) MOS
Quality Assurance & Compliance
1 3 (8.57%) SLA
System Software
1 7 (20.00%) Active Directory
2 4 (11.43%) VMware Infrastructure
3 1 (2.86%) Samba
3 1 (2.86%) VMware ESX
3 1 (2.86%) VMware Workstation
Systems Management
1 2 (5.71%) SCCM
2 1 (2.86%) Puppet
Vendors
1 15 (42.86%) Microsoft
2 8 (22.86%) VMware
3 4 (11.43%) Cisco
3 4 (11.43%) Dell
4 2 (5.71%) Citrix
4 2 (5.71%) Avaya
4 2 (5.71%) Google