The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 198 220 210
Rank change year-on-year
+22 -10
Permanent jobs requiring a 2nd Line Support Analyst 29 2 5
As % of all permanent IT jobs located in Berkshire 0.49% 0.036% 0.090%
As % of the Job Titles category 0.53% 0.039% 0.096%
Number of salaries quoted 25 2 5
Average salary £26,000 £21,500 £20,000
Average salary % change year-on-year
+20.93% +7.50%
UK excluding London average salary £24,000 £23,500 £24,500
% change year-on-year
+2.12% -4.08%
2nd Line Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Berkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Berkshire
Permanent IT job ads with a match in the
Job Titles category
5496 5108 5231
As % of all permanent IT jobs located in Berkshire 92.35% 92.97% 94.00%
Number of salaries quoted 3839 3994 4357
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,250 £25,500 £26,825
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support Analyst
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the Berkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in Berkshire

2nd Line Support Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the Berkshire region.

2nd Line Support Analyst Salary Trend in Berkshire

2nd Line Support Analyst
Salary Histogram in Berkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the Berkshire region over the 3 months to 29 August 2014.

2nd Line Support Analyst Salary Histogram in Berkshire

2nd Line Support Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Analyst within the Berkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +3 10 £26,750 +24.41%
Newbury - 8 £23,000 -
Slough - 6 £25,500 -
Windsor - 3 £26,000 -
Maidenhead - 1 £25,000 -
2nd Line Support Analyst
South East

2nd Line Support Analyst
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 August 2014, IT jobs across the Berkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 36 (75.00%) Windows
2 22 (45.83%) Microsoft
3 16 (33.33%) TCP/IP
3 16 (33.33%) Windows 7
4 13 (27.08%) VMware
4 13 (27.08%) Windows Server 2008
5 11 (22.92%) Microsoft Certification
5 11 (22.92%) MCITP
5 11 (22.92%) MS Excel
6 10 (20.83%) SQL Server
6 10 (20.83%) MS Exchange
6 10 (20.83%) Exchange Server 2007
6 10 (20.83%) Exchange Server 2010
6 10 (20.83%) Windows Server 2012
7 9 (18.75%) SQL
7 9 (18.75%) Linux
7 9 (18.75%) Windows Server 2003
8 8 (16.67%) VPN
8 8 (16.67%) Active Directory
9 7 (14.58%) MS Office
9 7 (14.58%) Android
10 6 (12.50%) Java
10 6 (12.50%) ITIL
11 5 (10.42%) HTML
11 5 (10.42%) DNS
11 5 (10.42%) DHCP
12 4 (8.33%) Ethernet
12 4 (8.33%) IIS
12 4 (8.33%) Finance
12 4 (8.33%) MCTS

2nd Line Support Analyst
Top Related IT Skills in Berkshire by Category

For the 6 months to 29 August 2014, IT jobs across the Berkshire region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (20.83%) MS Exchange
1 10 (20.83%) Exchange Server 2007
1 10 (20.83%) Exchange Server 2010
2 4 (8.33%) IIS
Applications
1 11 (22.92%) MS Excel
2 7 (14.58%) MS Office
Cloud Services
1 3 (6.25%) SaaS
2 1 (2.08%) Office 365
Communications & Networking
1 16 (33.33%) TCP/IP
2 8 (16.67%) VPN
3 5 (10.42%) DNS
3 5 (10.42%) DHCP
4 4 (8.33%) Ethernet
4 4 (8.33%) Firewall
5 1 (2.08%) LAN
5 1 (2.08%) WAN
5 1 (2.08%) FTP
5 1 (2.08%) HTTP
5 1 (2.08%) HTTPS
Database & Business Intelligence
1 10 (20.83%) SQL Server
2 1 (2.08%) Microsoft Analysis Services
2 1 (2.08%) SQL Server 2005
2 1 (2.08%) SQL Server Analysis Services
2 1 (2.08%) SQL Server 2008
2 1 (2.08%) SQL Server 2012
General
1 4 (8.33%) Finance
Libraries, Frameworks & Software Standards
1 5 (10.42%) HTML
2 4 (8.33%) XML
3 1 (2.08%) Flash
3 1 (2.08%) CSS
Miscellaneous
1 1 (2.08%) Data Integration
Operating Systems
1 36 (75.00%) Windows
2 16 (33.33%) Windows 7
3 13 (27.08%) Windows Server 2008
4 10 (20.83%) Windows Server 2012
5 9 (18.75%) Windows Server 2003
5 9 (18.75%) Linux
6 7 (14.58%) Android
7 1 (2.08%) Windows XP
7 1 (2.08%) Mac OS X
Processes & Methodologies
1 6 (12.50%) ITIL
2 3 (6.25%) Service Management
2 3 (6.25%) Service Delivery
2 3 (6.25%) Mobile Device Management
3 2 (4.17%) Web Development
4 1 (2.08%) Load Balancing
4 1 (2.08%) E-Commerce
4 1 (2.08%) ETL
4 1 (2.08%) MVC
4 1 (2.08%) SEO
Programming Languages
1 9 (18.75%) SQL
2 6 (12.50%) Java
3 1 (2.08%) C#
Qualifications
1 11 (22.92%) Microsoft Certification
1 11 (22.92%) MCITP
2 4 (8.33%) MCTS
3 3 (6.25%) Degree
3 3 (6.25%) VMware Certified Professional (VCP)
3 3 (6.25%) MCP
3 3 (6.25%) MCSE
3 3 (6.25%) MCSA
3 3 (6.25%) CCNA
3 3 (6.25%) Cisco Certification
System Software
1 8 (16.67%) Active Directory
2 3 (6.25%) VMware Infrastructure
Vendors
1 22 (45.83%) Microsoft
2 13 (27.08%) VMware
3 3 (6.25%) Dell
4 2 (4.17%) Sophos