The statistics below represent IT jobs advertised across the Wales region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 92 78 78
Rank change year-on-year
-14 0
Permanent jobs requiring a Service Desk Analyst 20 23 21
As % of all permanent IT jobs located in Wales 1.55% 1.80% 1.66%
As % of the Job Titles category 1.60% 1.84% 1.68%
Number of salaries quoted 19 20 17
Median salary £21,500 £17,500 £18,500
Median salary % change year-on-year
+22.85% -5.40%
90% offered a salary of more than £17,500 £15,000 £17,000
10% offered a salary of more than £23,000 £20,000 £25,000
UK excluding London median salary £22,000 £21,181 £21,500
% change year-on-year
+3.86% -1.48%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1248 1251 1247
As % of all permanent IT jobs located in Wales 96.82% 97.89% 98.42%
Number of salaries quoted 1092 1072 1037
Median salary £37,500 £36,000 £35,000
Median salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,500 £21,000 £23,000
10% offered a salary of more than £53,000 £50,000 £50,000
UK excluding London median salary £42,000 £41,000 £40,000
% change year-on-year
+2.43% +2.50%

Service Desk Analyst
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +1 18 £21,500 +21.12% 3
North Wales -7 1 £25,000 +51.51%
West Wales - 1 £20,000 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 7 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 18 (48.65%) ITIL
2 16 (43.24%) Windows
3 14 (37.84%) SLA
4 12 (32.43%) Active Directory
5 10 (27.03%) Windows 7
6 9 (24.32%) Windows Server
7 8 (21.62%) Microsoft
7 8 (21.62%) MS Office
8 7 (18.92%) Incident Management
9 6 (16.22%) Advertising
10 5 (13.51%) MS Excel
11 4 (10.81%) Service Delivery
12 3 (8.11%) Analytical Skills
12 3 (8.11%) Degree
12 3 (8.11%) Resource Management
13 2 (5.41%) B2B
13 2 (5.41%) Cisco Certification
13 2 (5.41%) Change Management
13 2 (5.41%) Cisco
13 2 (5.41%) CCNA
13 2 (5.41%) French Language
13 2 (5.41%) Italian Language
13 2 (5.41%) Logistics
13 2 (5.41%) Stakeholder Management
13 2 (5.41%) Management Information System
13 2 (5.41%) Back Office
13 2 (5.41%) Driving Licence
13 2 (5.41%) Email Management
14 1 (2.70%) ITIL Foundation Certificate
14 1 (2.70%) Contingency Planning

Service Desk Analyst Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (21.62%) MS Office
2 5 (13.51%) MS Excel
Cloud Services
1 1 (2.70%) Office 365
Communications & Networking
1 1 (2.70%) DHCP
1 1 (2.70%) DNS
1 1 (2.70%) Firewall
1 1 (2.70%) Internet
1 1 (2.70%) TCP/IP
1 1 (2.70%) VoIP
1 1 (2.70%) VPN
General
1 6 (16.22%) Advertising
2 2 (5.41%) Back Office
2 2 (5.41%) French Language
2 2 (5.41%) Italian Language
3 1 (2.70%) Dutch Language
3 1 (2.70%) Finance
3 1 (2.70%) German Language
3 1 (2.70%) Manufacturing
3 1 (2.70%) Telecoms
Miscellaneous
1 3 (8.11%) Analytical Skills
2 2 (5.41%) Driving Licence
2 2 (5.41%) Management Information System
Operating Systems
1 16 (43.24%) Windows
2 10 (27.03%) Windows 7
3 9 (24.32%) Windows Server
4 1 (2.70%) Windows XP
Processes & Methodologies
1 18 (48.65%) ITIL
2 7 (18.92%) Incident Management
3 4 (10.81%) Service Delivery
4 3 (8.11%) Resource Management
5 2 (5.41%) B2B
5 2 (5.41%) Change Management
5 2 (5.41%) Email Management
5 2 (5.41%) Logistics
5 2 (5.41%) Stakeholder Management
6 1 (2.70%) Contingency Planning
6 1 (2.70%) ITIL V3
6 1 (2.70%) ITSM
6 1 (2.70%) QMS
6 1 (2.70%) Quality Management
6 1 (2.70%) Service Management
Programming Languages
1 1 (2.70%) C
Qualifications
1 3 (8.11%) Degree
2 2 (5.41%) CCNA
2 2 (5.41%) Cisco Certification
3 1 (2.70%) A+ Certification
3 1 (2.70%) CCENT
3 1 (2.70%) ITIL Certification
3 1 (2.70%) ITIL Foundation Certificate
3 1 (2.70%) Microsoft Certification
Quality Assurance & Compliance
1 14 (37.84%) SLA
System Software
1 12 (32.43%) Active Directory
Systems Management
1 1 (2.70%) SCCM
Vendors
1 8 (21.62%) Microsoft
2 2 (5.41%) Cisco
3 1 (2.70%) Avaya
3 1 (2.70%) Citrix
3 1 (2.70%) Remedy
3 1 (2.70%) VMware
Cardiff, South Glamorgan
CPS Group UK
Salary: £19000 - £21000 per annum + 25 days annual leave + pension
Posted: 2 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £18000 - £20000 per annum + pension, 25 days holiday
Posted: 6 days ago