The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 102 88 101
Rank change year-on-year
-14 +13
Permanent jobs requiring a Service Desk Analyst 10 15 4
As % of all permanent IT jobs located in Wales 0.71% 1.15% 0.31%
As % of the Job Titles category 0.73% 1.19% 0.32%
Number of salaries quoted 9 12 4
Average salary £16,500 £22,500 £19,750
Average salary % change year-on-year
-26.66% +13.92%
90% offered a salary of more than £16,350 £17,550 £17,600
10% offered a salary of more than £17,200 £24,750 £30,650
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1373 1259 1258
As % of all permanent IT jobs located in Wales 97.86% 96.40% 96.62%
Number of salaries quoted 1155 1094 1121
Average salary £35,000 £34,000 £35,000
Average salary % change year-on-year
+2.94% -2.85%
90% offered a salary of more than £24,000 £22,500 £25,000
10% offered a salary of more than £50,000 £52,500 £47,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -15 7 £16,500 -26.66% 4
North Wales - 3 £16,500 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 2 September 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 8 (47.06%) Microsoft
2 7 (41.18%) MS Office
2 7 (41.18%) ITIL
2 7 (41.18%) Windows
3 5 (29.41%) Active Directory
3 5 (29.41%) SLA
4 3 (17.65%) Citrix
4 3 (17.65%) A+ Certification
4 3 (17.65%) ITIL Certification
4 3 (17.65%) MS Exchange
4 3 (17.65%) SAP
4 3 (17.65%) Change Management
4 3 (17.65%) Finance
5 2 (11.76%) Exchange Server 2010
5 2 (11.76%) Time Management
5 2 (11.76%) XenServer
5 2 (11.76%) XenDesktop
5 2 (11.76%) MS Excel
5 2 (11.76%) Exchange Server 2013
5 2 (11.76%) Italian Language
5 2 (11.76%) Exchange Server 2007
6 1 (5.88%) Fat Client
6 1 (5.88%) Oracle Database
6 1 (5.88%) Coaching
6 1 (5.88%) Analytical Skills
6 1 (5.88%) Windows XP
6 1 (5.88%) LAN
6 1 (5.88%) TCP/IP
6 1 (5.88%) HNC
6 1 (5.88%) HND

Service Desk Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 2 September 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (17.65%) MS Exchange
2 2 (11.76%) Exchange Server 2007
2 2 (11.76%) Exchange Server 2010
2 2 (11.76%) Exchange Server 2013
Applications
1 7 (41.18%) MS Office
2 2 (11.76%) MS Excel
Communications & Networking
1 1 (5.88%) LAN
1 1 (5.88%) TCP/IP
1 1 (5.88%) Firewall
Database & Business Intelligence
1 1 (5.88%) Oracle Database
General
1 3 (17.65%) Finance
2 2 (11.76%) Italian Language
3 1 (5.88%) Retail
Miscellaneous
1 1 (5.88%) Thin Client
1 1 (5.88%) Fat Client
1 1 (5.88%) Analytical Skills
Operating Systems
1 7 (41.18%) Windows
2 1 (5.88%) Windows XP
2 1 (5.88%) Windows 7
2 1 (5.88%) Windows 8
Processes & Methodologies
1 7 (41.18%) ITIL
2 3 (17.65%) Change Management
3 2 (11.76%) Time Management
4 1 (5.88%) ITIL V2
4 1 (5.88%) Coaching
4 1 (5.88%) Incident Management
4 1 (5.88%) Service Delivery
Qualifications
1 3 (17.65%) A+ Certification
1 3 (17.65%) ITIL Certification
2 1 (5.88%) Degree
2 1 (5.88%) HNC
2 1 (5.88%) HND
Quality Assurance & Compliance
1 5 (29.41%) SLA
System Software
1 5 (29.41%) Active Directory
2 2 (11.76%) XenServer
2 2 (11.76%) XenDesktop
Vendors
1 8 (47.06%) Microsoft
2 3 (17.65%) Citrix
2 3 (17.65%) SAP
3 1 (5.88%) Oracle
Cardiff
CPS Group
Salary: £15k - 18k per year + Shift allowance, bonus, Pension, Health care
Posted: 9 days ago
Cardiff
CPS Group
Salary: £15k - 18k per year + Shift allowance, bonus, Pension, Health care
Posted: 27 days ago