The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 98 92 100
Rank change year-on-year
-6 +8
Permanent jobs requiring a Service Desk Analyst 7 7 1
As % of all permanent IT jobs located in Wales 0.51% 0.53% 0.079%
As % of the Job Titles category 0.52% 0.55% 0.081%
Number of salaries quoted 4 7 0
Average salary £20,000 £19,000 -
Average salary % change year-on-year
+5.26% -
UK excluding London average salary £22,000 £22,000 £21,000
% change year-on-year
- +4.76%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1340 1277 1237
As % of all permanent IT jobs located in Wales 96.89% 96.30% 97.17%
Number of salaries quoted 1097 1093 1098
Average salary £35,369 £35,000 £35,000
Average salary % change year-on-year
+1.05% -
90% offered a salary of more than £25,000 £23,500 £25,000
10% offered a salary of more than £52,500 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +1 4 £20,000 +5.26% 1
North Wales - 3 - -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 7 July 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 14 (77.78%) ITIL
2 13 (72.22%) MS Office
3 11 (61.11%) Windows
3 11 (61.11%) Microsoft
4 8 (44.44%) SLA
5 7 (38.89%) Active Directory
6 6 (33.33%) Citrix
7 5 (27.78%) MS Excel
7 5 (27.78%) Finance
8 4 (22.22%) Incident Management
8 4 (22.22%) Service Delivery
8 4 (22.22%) Firewall
8 4 (22.22%) ITIL V2
8 4 (22.22%) Oracle Database
8 4 (22.22%) LAN
8 4 (22.22%) Oracle
8 4 (22.22%) ITIL Certification
9 3 (16.67%) A+ Certification
9 3 (16.67%) Windows XP
9 3 (16.67%) UNIX
9 3 (16.67%) Solaris
9 3 (16.67%) Linux
9 3 (16.67%) SAP
9 3 (16.67%) SQL
9 3 (16.67%) Italian Language
9 3 (16.67%) Change Management
10 2 (11.11%) MCTS
10 2 (11.11%) MCITP
10 2 (11.11%) BT
10 2 (11.11%) WSUS

Service Desk Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 7 July 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.11%) IBM Notes
1 2 (11.11%) MS Exchange
1 2 (11.11%) Exchange Server 2007
1 2 (11.11%) Lync
1 2 (11.11%) Exchange Server 2010
1 2 (11.11%) Exchange Server 2013
Applications
1 13 (72.22%) MS Office
2 5 (27.78%) MS Excel
Business Applications
1 1 (5.56%) Remedy ITSM
Cloud Services
1 2 (11.11%) Office 365
Communications & Networking
1 4 (22.22%) LAN
1 4 (22.22%) Firewall
2 2 (11.11%) VoIP
2 2 (11.11%) WAN
3 1 (5.56%) TCP/IP
Database & Business Intelligence
1 4 (22.22%) Oracle Database
2 1 (5.56%) SQLPlus
General
1 5 (27.78%) Finance
2 3 (16.67%) Italian Language
Libraries, Frameworks & Software Standards
1 1 (5.56%) COM
Miscellaneous
1 2 (11.11%) Thin Client
1 2 (11.11%) Fat Client
2 1 (5.56%) Analytical Skills
Operating Systems
1 11 (61.11%) Windows
2 3 (16.67%) Solaris
2 3 (16.67%) Linux
2 3 (16.67%) Windows XP
2 3 (16.67%) UNIX
Processes & Methodologies
1 14 (77.78%) ITIL
2 4 (22.22%) Service Delivery
2 4 (22.22%) Incident Management
2 4 (22.22%) ITIL V2
3 3 (16.67%) Change Management
4 2 (11.11%) Time Management
4 2 (11.11%) Mentoring
5 1 (5.56%) Coaching
5 1 (5.56%) People Management
5 1 (5.56%) High Availability
5 1 (5.56%) ITSM
5 1 (5.56%) Service Management
Programming Languages
1 3 (16.67%) SQL
2 1 (5.56%) PL/SQL
Qualifications
1 4 (22.22%) ITIL Certification
2 3 (16.67%) A+ Certification
3 2 (11.11%) ITIL Foundation Certificate
3 2 (11.11%) MCSE
3 2 (11.11%) MCSA
3 2 (11.11%) Microsoft Certification
3 2 (11.11%) MCTS
3 2 (11.11%) MCITP
4 1 (5.56%) Degree
Quality Assurance & Compliance
1 8 (44.44%) SLA
System Software
1 7 (38.89%) Active Directory
2 2 (11.11%) XenServer
2 2 (11.11%) XenDesktop
Systems Management
1 2 (11.11%) Norton AntiVirus
1 2 (11.11%) WSUS
1 2 (11.11%) SCCM
Vendors
1 11 (61.11%) Microsoft
2 6 (33.33%) Citrix
3 4 (22.22%) Oracle
4 3 (16.67%) SAP
5 2 (11.11%) Cisco
5 2 (11.11%) McAfee
5 2 (11.11%) BT
5 2 (11.11%) Lotus
5 2 (11.11%) CheckPoint
5 2 (11.11%) Symantec
6 1 (5.56%) Remedy
Cardiff
CPS Group
Salary: £15k - 18k per year + Shift allowance, bonus, Pension, Health care
Posted: 20 days ago