The statistics below represent IT jobs advertised across the Wales region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK / Wales
Rank 78 73 97
Rank change year-on-year
-5 +24
Permanent jobs requiring a Service Desk Analyst 18 30 9
As % of all permanent IT jobs located in Wales 1.62% 2.39% 0.68%
As % of the Job Titles category 1.69% 2.44% 0.69%
Number of salaries quoted 17 26 7
Median salary £20,000 £20,000 £25,500
Median salary % change year-on-year
- -21.56%
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1066 1228 1306
As % of all permanent IT jobs located in Wales 96.21% 97.93% 98.79%
Number of salaries quoted 927 1059 1138
Median salary £36,500 £36,000 £35,000
Median salary % change year-on-year
+1.38% +2.85%
90% offered a salary of more than £23,500 £21,500 £25,000
10% offered a salary of more than £53,000 £50,000 £50,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +8 16 £20,000 -
North Wales -6 1 £25,000 -
West Wales - 1 £20,000 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 20 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 18 (52.94%) ITIL
2 13 (38.24%) Windows
3 11 (32.35%) SLA
3 11 (32.35%) Active Directory
4 8 (23.53%) Microsoft
5 7 (20.59%) MS Office
5 7 (20.59%) Windows 7
5 7 (20.59%) Windows Server
6 6 (17.65%) Incident Management
6 6 (17.65%) MS Excel
7 5 (14.71%) Service Delivery
7 5 (14.71%) Advertising
8 4 (11.76%) French Language
8 4 (11.76%) Italian Language
9 3 (8.82%) Analytical Skills
9 3 (8.82%) Degree
9 3 (8.82%) Resource Management
9 3 (8.82%) Dutch Language
10 2 (5.88%) Logistics
10 2 (5.88%) Driving Licence
10 2 (5.88%) Email Management
10 2 (5.88%) Stakeholder Management
10 2 (5.88%) Change Management
10 2 (5.88%) Management Information System
10 2 (5.88%) Back Office
10 2 (5.88%) B2B
10 2 (5.88%) Cisco
10 2 (5.88%) CCNA
10 2 (5.88%) Citrix
10 2 (5.88%) Cisco Certification

Service Desk Analyst Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 7 (20.59%) MS Office
2 6 (17.65%) MS Excel
Cloud Services
1 1 (2.94%) Office 365
Communications & Networking
1 1 (2.94%) LAN
General
1 5 (14.71%) Advertising
2 4 (11.76%) French Language
2 4 (11.76%) Italian Language
3 3 (8.82%) Dutch Language
4 2 (5.88%) Back Office
5 1 (2.94%) German Language
5 1 (2.94%) Manufacturing
Miscellaneous
1 3 (8.82%) Analytical Skills
2 2 (5.88%) Driving Licence
2 2 (5.88%) Management Information System
Operating Systems
1 13 (38.24%) Windows
2 7 (20.59%) Windows 7
2 7 (20.59%) Windows Server
3 1 (2.94%) Windows XP
Processes & Methodologies
1 18 (52.94%) ITIL
2 6 (17.65%) Incident Management
3 5 (14.71%) Service Delivery
4 3 (8.82%) Resource Management
5 2 (5.88%) B2B
5 2 (5.88%) Change Management
5 2 (5.88%) Email Management
5 2 (5.88%) Logistics
5 2 (5.88%) Stakeholder Management
6 1 (2.94%) ITIL V3
6 1 (2.94%) ITSM
6 1 (2.94%) Service Management
Qualifications
1 3 (8.82%) Degree
2 2 (5.88%) CCNA
2 2 (5.88%) Cisco Certification
3 1 (2.94%) A+ Certification
3 1 (2.94%) CCENT
3 1 (2.94%) ITIL Foundation Certificate
3 1 (2.94%) Microsoft Certification
Quality Assurance & Compliance
1 11 (32.35%) SLA
System Software
1 11 (32.35%) Active Directory
Vendors
1 8 (23.53%) Microsoft
2 2 (5.88%) Cisco
2 2 (5.88%) Citrix
3 1 (2.94%) Remedy
3 1 (2.94%) VMware