The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 100 81 79
Rank change year-on-year
-19 -2
Permanent jobs requiring a Service Desk Analyst 8 11 12
As % of all permanent IT jobs located in Wales 0.60% 1.03% 1.08%
As % of the Job Titles category 0.62% 1.10% 1.11%
Number of salaries quoted 6 8 10
Average salary £25,500 £20,250 £18,250
Average salary % change year-on-year
+25.92% +10.95%
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1296 1002 1081
As % of all permanent IT jobs located in Wales 97.37% 94.08% 97.21%
Number of salaries quoted 1127 880 951
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £50,000 £45,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -17 8 £25,500 +25.92% 1
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 29 January 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 23 (58.97%) Windows
2 16 (41.03%) ITIL
3 14 (35.90%) Microsoft
4 12 (30.77%) Windows XP
5 11 (28.21%) MS Excel
5 11 (28.21%) Active Directory
6 10 (25.64%) Windows 7
7 8 (20.51%) SLA
8 7 (17.95%) MS Office
8 7 (17.95%) Finance
9 6 (15.38%) Firewall
9 6 (15.38%) MS Exchange
10 5 (12.82%) Advertising
10 5 (12.82%) Android
11 4 (10.26%) PowerShell
11 4 (10.26%) VLAN
11 4 (10.26%) DHCP
11 4 (10.26%) VPN
11 4 (10.26%) Apple
12 3 (7.69%) Windows Server 2003
12 3 (7.69%) Change Management
12 3 (7.69%) SCCM
12 3 (7.69%) Degree
12 3 (7.69%) Windows Vista
12 3 (7.69%) Windows Server 2008
12 3 (7.69%) iPad
12 3 (7.69%) Analytical Skills
13 2 (5.13%) ITIL V2
13 2 (5.13%) Oracle Database
13 2 (5.13%) CCENT

Service Desk Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 29 January 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (15.38%) MS Exchange
Applications
1 11 (28.21%) MS Excel
2 7 (17.95%) MS Office
Business Applications
1 1 (2.56%) Remedy ITSM
Communications & Networking
1 6 (15.38%) Firewall
2 4 (10.26%) VLAN
2 4 (10.26%) DHCP
2 4 (10.26%) VPN
3 1 (2.56%) LAN
Database & Business Intelligence
1 2 (5.13%) Oracle Database
2 1 (2.56%) SQLPlus
General
1 7 (17.95%) Finance
2 5 (12.82%) Advertising
3 2 (5.13%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.56%) COM
Miscellaneous
1 3 (7.69%) iPad
1 3 (7.69%) Analytical Skills
2 1 (2.56%) Blackberry
2 1 (2.56%) Thin Client
2 1 (2.56%) Fat Client
Operating Systems
1 23 (58.97%) Windows
2 12 (30.77%) Windows XP
3 10 (25.64%) Windows 7
4 5 (12.82%) Android
5 3 (7.69%) Windows Server 2003
5 3 (7.69%) Windows Vista
5 3 (7.69%) Windows Server 2008
6 2 (5.13%) UNIX
6 2 (5.13%) Solaris
6 2 (5.13%) Linux
Processes & Methodologies
1 16 (41.03%) ITIL
2 3 (7.69%) Change Management
3 2 (5.13%) ITIL V2
3 2 (5.13%) Service Management
3 2 (5.13%) Service Delivery
3 2 (5.13%) Agile Software Development
3 2 (5.13%) Incident Management
4 1 (2.56%) ITSM
4 1 (2.56%) High Availability
Programming Languages
1 4 (10.26%) PowerShell
2 2 (5.13%) SQL
3 1 (2.56%) PL/SQL
Qualifications
1 3 (7.69%) Degree
2 2 (5.13%) CCENT
2 2 (5.13%) CCNA
2 2 (5.13%) Cisco Certification
2 2 (5.13%) SAP Certification
2 2 (5.13%) ITIL Certification
3 1 (2.56%) Microsoft Certification
3 1 (2.56%) Network+ Certification
3 1 (2.56%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (20.51%) SLA
2 2 (5.13%) ISO 9001
2 2 (5.13%) ISO/IEC 27001
System Software
1 11 (28.21%) Active Directory
2 2 (5.13%) VMware Infrastructure
Systems Management
1 3 (7.69%) SCCM
Vendors
1 14 (35.90%) Microsoft
2 4 (10.26%) Apple
3 2 (5.13%) VMware
3 2 (5.13%) HP
3 2 (5.13%) Cisco
3 2 (5.13%) SAP
3 2 (5.13%) Oracle
4 1 (2.56%) Citrix
4 1 (2.56%) Remedy