The statistics below represent IT jobs advertised across the Wales region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 May 2016 with a comparison to same period over 2 years.

3 months to
27 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 80 97 90
Rank change year-on-year
+17 -7
Permanent jobs requiring a Service Desk Analyst 19 7 16
As % of all permanent IT jobs located in Wales 1.46% 0.52% 1.23%
As % of the Job Titles category 1.48% 0.54% 1.25%
Number of salaries quoted 16 4 16
Median salary £20,500 £20,000 £20,000
Median salary % change year-on-year
+2.50% -
90% offered a salary of more than £15,000 £20,000 £17,500
10% offered a salary of more than £26,500 £20,000 £29,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1283 1306 1282
As % of all permanent IT jobs located in Wales 98.39% 96.81% 98.46%
Number of salaries quoted 1097 1105 1097
Median salary £37,500 £37,000 £35,000
Median salary % change year-on-year
+1.35% +5.71%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Wales region over the 3 months to 27 May 2016.

Service Desk Analyst Salary Histogram in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 27 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +20 18 £20,000 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 27 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 31 (63.27%) ITIL
2 18 (36.73%) Windows
3 17 (34.69%) Active Directory
4 15 (30.61%) Microsoft
5 12 (24.49%) SLA
5 12 (24.49%) MS Excel
6 10 (20.41%) Incident Management
7 9 (18.37%) Windows 7
7 9 (18.37%) MS Office
8 7 (14.29%) Windows Server
9 6 (12.24%) Firewall
9 6 (12.24%) Advertising
9 6 (12.24%) VMware
10 4 (8.16%) ITSM
10 4 (8.16%) Service Management
10 4 (8.16%) SQL
10 4 (8.16%) Citrix
10 4 (8.16%) Finance
10 4 (8.16%) VMware Infrastructure
11 3 (6.12%) Remedy ITSM
11 3 (6.12%) Welsh Language
11 3 (6.12%) ITIL V2
11 3 (6.12%) High Availability
11 3 (6.12%) Mobile Payment
11 3 (6.12%) ServiceNow
11 3 (6.12%) Oracle Database
11 3 (6.12%) Fintech
11 3 (6.12%) Internet
11 3 (6.12%) SQLPlus
11 3 (6.12%) Remedy

Service Desk Analyst Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.08%) SharePoint
Applications
1 12 (24.49%) MS Excel
2 9 (18.37%) MS Office
Business Applications
1 3 (6.12%) Remedy ITSM
Cloud Services
1 2 (4.08%) Amazon AWS
2 1 (2.04%) Office 365
Communications & Networking
1 6 (12.24%) Firewall
2 3 (6.12%) Internet
3 1 (2.04%) DHCP
3 1 (2.04%) VLAN
3 1 (2.04%) VPN
Database & Business Intelligence
1 3 (6.12%) Oracle Database
1 3 (6.12%) SQLPlus
General
1 6 (12.24%) Advertising
2 4 (8.16%) Finance
3 3 (6.12%) Welsh Language
4 1 (2.04%) French Language
4 1 (2.04%) Italian Language
4 1 (2.04%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.08%) CSS
1 2 (4.08%) HTML
2 1 (2.04%) COM
Miscellaneous
1 3 (6.12%) Fintech
1 3 (6.12%) Mobile Payment
2 2 (4.08%) Analytical Skills
3 1 (2.04%) AS400
3 1 (2.04%) Blackberry
3 1 (2.04%) Driving Licence
3 1 (2.04%) iPhone
3 1 (2.04%) iSeries
Operating Systems
1 18 (36.73%) Windows
2 9 (18.37%) Windows 7
3 7 (14.29%) Windows Server
4 3 (6.12%) Linux
4 3 (6.12%) Solaris
4 3 (6.12%) Unix
5 1 (2.04%) Windows 10
5 1 (2.04%) Windows 8
5 1 (2.04%) Windows Mobile
5 1 (2.04%) Windows XP
Processes & Methodologies
1 31 (63.27%) ITIL
2 10 (20.41%) Incident Management
3 4 (8.16%) ITSM
3 4 (8.16%) Service Management
4 3 (6.12%) Agile Software Development
4 3 (6.12%) High Availability
4 3 (6.12%) ITIL V2
5 2 (4.08%) Data Entry
5 2 (4.08%) Time Management
6 1 (2.04%) Business Analysis
6 1 (2.04%) Change Management
6 1 (2.04%) Data Security
6 1 (2.04%) Problem Management
6 1 (2.04%) Service Delivery
6 1 (2.04%) Systems Analysis
6 1 (2.04%) Test Scripting
6 1 (2.04%) Validation
6 1 (2.04%) Waterfall
Programming Languages
1 4 (8.16%) SQL
2 3 (6.12%) PL/SQL
3 1 (2.04%) C
Qualifications
1 2 (4.08%) CCNA
1 2 (4.08%) Cisco Certification
1 2 (4.08%) DBS Check
1 2 (4.08%) SAP Certification
2 1 (2.04%) Degree
2 1 (2.04%) ISEB
2 1 (2.04%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (24.49%) SLA
2 2 (4.08%) ISO 9001
2 2 (4.08%) ISO/IEC 27001
2 2 (4.08%) ISO22301
System Software
1 17 (34.69%) Active Directory
2 4 (8.16%) VMware Infrastructure
Systems Management
1 2 (4.08%) SCCM
Vendors
1 15 (30.61%) Microsoft
2 6 (12.24%) VMware
3 4 (8.16%) Citrix
4 3 (6.12%) Oracle
4 3 (6.12%) Remedy
4 3 (6.12%) ServiceNow
5 2 (4.08%) Cisco
5 2 (4.08%) HP
5 2 (4.08%) SAP
6 1 (2.04%) Apple
6 1 (2.04%) IBM
Bridgend, Mid Glamorgan
CPS Group UK
Salary: £14000 - £15500 per annum + 25 days a/l, Pension, Training
Posted: 6 days ago