The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 92 79 92
Rank change year-on-year
-13 +13
Permanent jobs requiring a Service Desk Analyst 11 15 3
As % of all permanent IT jobs located in Wales 0.82% 1.33% 0.26%
As % of the Job Titles category 0.86% 1.39% 0.27%
Number of salaries quoted 7 14 2
Average salary £20,000 £20,000 £23,250
Average salary % change year-on-year
- -13.97%
90% offered a salary of more than £19,800 £18,000 £21,850
10% offered a salary of more than £24,000 £27,350 £24,650
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1286 1083 1103
As % of all permanent IT jobs located in Wales 95.61% 96.35% 96.58%
Number of salaries quoted 1105 918 960
Average salary £36,000 £35,000 £35,000
Average salary % change year-on-year
+2.85% -
90% offered a salary of more than £24,000 £25,000 £25,500
10% offered a salary of more than £52,500 £45,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -18 9 £20,500 +2.50% 1
Mid Wales - 1 £19,500 -
West Wales - 1 £20,000 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 30 March 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 17 (62.96%) Windows
2 13 (48.15%) ITIL
3 12 (44.44%) MS Office
4 10 (37.04%) MS Excel
4 10 (37.04%) Microsoft
4 10 (37.04%) Active Directory
5 8 (29.63%) SLA
5 8 (29.63%) Windows XP
5 8 (29.63%) Firewall
6 7 (25.93%) Finance
7 5 (18.52%) Windows 7
8 4 (14.81%) PowerShell
8 4 (14.81%) ITIL V2
8 4 (14.81%) Oracle Database
8 4 (14.81%) VPN
8 4 (14.81%) Incident Management
8 4 (14.81%) VLAN
8 4 (14.81%) MS Exchange
8 4 (14.81%) Oracle
8 4 (14.81%) Cisco
8 4 (14.81%) DHCP
9 3 (11.11%) Citrix
9 3 (11.11%) Microsoft Certification
9 3 (11.11%) UNIX
9 3 (11.11%) SQL
9 3 (11.11%) LAN
9 3 (11.11%) Solaris
9 3 (11.11%) Linux
9 3 (11.11%) Windows Vista
9 3 (11.11%) SCCM

Service Desk Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 30 March 2015, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (14.81%) MS Exchange
2 2 (7.41%) Lync
2 2 (7.41%) IBM Notes
Applications
1 12 (44.44%) MS Office
2 10 (37.04%) MS Excel
Business Applications
1 1 (3.70%) Remedy ITSM
Cloud Services
1 2 (7.41%) Office 365
Communications & Networking
1 8 (29.63%) Firewall
2 4 (14.81%) VLAN
2 4 (14.81%) VPN
2 4 (14.81%) DHCP
3 3 (11.11%) LAN
4 2 (7.41%) VoIP
4 2 (7.41%) WAN
5 1 (3.70%) TCP/IP
Database & Business Intelligence
1 4 (14.81%) Oracle Database
2 1 (3.70%) SQLPlus
General
1 7 (25.93%) Finance
2 2 (7.41%) Advertising
3 1 (3.70%) Italian Language
Libraries, Frameworks & Software Standards
1 2 (7.41%) COM
Miscellaneous
1 1 (3.70%) Thin Client
1 1 (3.70%) Blackberry
1 1 (3.70%) Fat Client
1 1 (3.70%) iPad
1 1 (3.70%) Analytical Skills
Operating Systems
1 17 (62.96%) Windows
2 8 (29.63%) Windows XP
3 5 (18.52%) Windows 7
4 3 (11.11%) UNIX
4 3 (11.11%) Windows Vista
4 3 (11.11%) Android
4 3 (11.11%) Solaris
4 3 (11.11%) Linux
Processes & Methodologies
1 13 (48.15%) ITIL
2 4 (14.81%) Incident Management
2 4 (14.81%) ITIL V2
3 3 (11.11%) Service Delivery
4 2 (7.41%) Mentoring
5 1 (3.70%) Coaching
5 1 (3.70%) People Management
5 1 (3.70%) High Availability
5 1 (3.70%) ITSM
5 1 (3.70%) Agile Software Development
5 1 (3.70%) Service Management
Programming Languages
1 4 (14.81%) PowerShell
2 3 (11.11%) SQL
3 1 (3.70%) PL/SQL
Qualifications
1 3 (11.11%) Microsoft Certification
1 3 (11.11%) ITIL Foundation Certificate
2 2 (7.41%) MCTS
2 2 (7.41%) MCITP
2 2 (7.41%) Degree
2 2 (7.41%) CCENT
2 2 (7.41%) ITIL Certification
2 2 (7.41%) MCSE
2 2 (7.41%) MCSA
2 2 (7.41%) CCNA
2 2 (7.41%) Cisco Certification
3 1 (3.70%) Network+ Certification
3 1 (3.70%) SAP Certification
Quality Assurance & Compliance
1 8 (29.63%) SLA
2 1 (3.70%) ISO/IEC 27001
2 1 (3.70%) ISO 9001
System Software
1 10 (37.04%) Active Directory
2 1 (3.70%) VMware Infrastructure
Systems Management
1 3 (11.11%) SCCM
2 2 (7.41%) Norton AntiVirus
2 2 (7.41%) WSUS
Vendors
1 10 (37.04%) Microsoft
2 4 (14.81%) Oracle
2 4 (14.81%) Cisco
3 3 (11.11%) Citrix
4 2 (7.41%) Lotus
4 2 (7.41%) Apple
4 2 (7.41%) CheckPoint
4 2 (7.41%) Symantec
4 2 (7.41%) McAfee
4 2 (7.41%) BT
5 1 (3.70%) VMware
5 1 (3.70%) Remedy
5 1 (3.70%) SAP
5 1 (3.70%) HP