The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 73 98 80
Rank change year-on-year
+25 -18
Permanent jobs requiring a Service Desk Analyst 34 8 10
As % of all permanent IT jobs located in Wales 2.58% 0.59% 0.97%
As % of the Job Titles category 2.63% 0.60% 1.00%
Number of salaries quoted 30 6 7
Average salary £20,000 £25,500 £16,500
Average salary % change year-on-year
-21.56% +54.54%
90% offered a salary of more than £17,900 £18,000 £15,500
10% offered a salary of more than £26,400 £25,500 £18,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1294 1329 998
As % of all permanent IT jobs located in Wales 98.10% 98.23% 96.89%
Number of salaries quoted 1114 1137 851
Average salary £35,000 £35,000 £36,500
Average salary % change year-on-year
- -4.10%
90% offered a salary of more than £22,000 £25,000 £24,000
10% offered a salary of more than £52,000 £52,500 £50,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Wales region over the 3 months to 14 February 2016.

Service Desk Analyst Salary Histogram in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +20 23 £20,000 -21.56% 2
Mid Wales - 9 £19,500 -
North Wales - 2 - -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 14 February 2016, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 26 (49.06%) ITIL
2 19 (35.85%) Windows
3 18 (33.96%) SLA
3 18 (33.96%) Microsoft
4 17 (32.08%) Active Directory
5 12 (22.64%) Windows 7
6 11 (20.75%) MS Excel
7 8 (15.09%) Agile Software Development
8 7 (13.21%) ISO22301
8 7 (13.21%) VMware
8 7 (13.21%) Amazon AWS
8 7 (13.21%) VMware Infrastructure
8 7 (13.21%) ISO/IEC 27001
8 7 (13.21%) HP
8 7 (13.21%) SAP Certification
8 7 (13.21%) ISO 9001
8 7 (13.21%) SAP
9 6 (11.32%) MS Office
9 6 (11.32%) Advertising
10 5 (9.43%) Incident Management
10 5 (9.43%) Windows Server
11 4 (7.55%) Windows 8
11 4 (7.55%) Windows Mobile
11 4 (7.55%) Blackberry
11 4 (7.55%) iPhone
11 4 (7.55%) R
12 2 (3.77%) Finance
12 2 (3.77%) ITSM
12 2 (3.77%) SQL
12 2 (3.77%) Remedy

Service Desk Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 14 February 2016, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.89%) MS Exchange
Applications
1 11 (20.75%) MS Excel
2 6 (11.32%) MS Office
Business Applications
1 1 (1.89%) Remedy ITSM
Cloud Services
1 7 (13.21%) Amazon AWS
Communications & Networking
1 1 (1.89%) Firewall
Database & Business Intelligence
1 1 (1.89%) Oracle Database
1 1 (1.89%) SQLPlus
General
1 6 (11.32%) Advertising
2 2 (3.77%) Finance
3 1 (1.89%) French Language
3 1 (1.89%) Italian Language
3 1 (1.89%) Retail
3 1 (1.89%) Welsh Language
Libraries, Frameworks & Software Standards
1 1 (1.89%) COM
Miscellaneous
1 4 (7.55%) Blackberry
1 4 (7.55%) iPhone
2 2 (3.77%) Analytical Skills
3 1 (1.89%) Driving Licence
3 1 (1.89%) Fintech
3 1 (1.89%) iSeries
3 1 (1.89%) Mobile Payment
Operating Systems
1 19 (35.85%) Windows
2 12 (22.64%) Windows 7
3 5 (9.43%) Windows Server
4 4 (7.55%) Windows 8
4 4 (7.55%) Windows Mobile
5 1 (1.89%) Linux
5 1 (1.89%) Solaris
5 1 (1.89%) Unix
5 1 (1.89%) Windows XP
Processes & Methodologies
1 26 (49.06%) ITIL
2 8 (15.09%) Agile Software Development
3 5 (9.43%) Incident Management
4 2 (3.77%) Data Entry
4 2 (3.77%) ITSM
4 2 (3.77%) Service Management
5 1 (1.89%) Business Analysis
5 1 (1.89%) Data Security
5 1 (1.89%) High Availability
5 1 (1.89%) ITIL V2
5 1 (1.89%) Problem Management
5 1 (1.89%) Service Delivery
5 1 (1.89%) Systems Analysis
5 1 (1.89%) Test Scripting
5 1 (1.89%) Time Management
5 1 (1.89%) Validation
5 1 (1.89%) Waterfall
Programming Languages
1 4 (7.55%) R
2 2 (3.77%) SQL
3 1 (1.89%) PL/SQL
Qualifications
1 7 (13.21%) SAP Certification
2 2 (3.77%) ITIL Foundation Certificate
3 1 (1.89%) CCENT
3 1 (1.89%) CCNA
3 1 (1.89%) Cisco Certification
3 1 (1.89%) Degree
3 1 (1.89%) ISEB
3 1 (1.89%) Microsoft Certification
Quality Assurance & Compliance
1 18 (33.96%) SLA
2 7 (13.21%) ISO 9001
2 7 (13.21%) ISO/IEC 27001
2 7 (13.21%) ISO22301
System Software
1 17 (32.08%) Active Directory
2 7 (13.21%) VMware Infrastructure
Vendors
1 18 (33.96%) Microsoft
2 7 (13.21%) HP
2 7 (13.21%) SAP
2 7 (13.21%) VMware
3 2 (3.77%) Remedy
4 1 (1.89%) Apple
4 1 (1.89%) IBM
4 1 (1.89%) Oracle
4 1 (1.89%) ServiceNow