The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 66 96 82
Rank change year-on-year
+30 -14
Permanent jobs requiring a Service Desk Analyst 31 5 13
As % of all permanent IT jobs located in Wales 2.45% 0.37% 1.14%
As % of the Job Titles category 2.53% 0.38% 1.17%
Number of salaries quoted 27 4 12
Average salary £20,000 £19,750 £25,000
Average salary % change year-on-year
+1.26% -21.00%
UK excluding London average salary £21,403 £21,000 £21,000
% change year-on-year
+1.91% -
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1225 1302 1107
As % of all permanent IT jobs located in Wales 96.69% 96.52% 97.36%
Number of salaries quoted 1007 1163 1021
Average salary £35,000 £35,000 £35,500
Average salary % change year-on-year
- -1.40%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £50,000 £47,500 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Wales region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +29 29 £20,250 +2.53% 2
West Wales - 2 £20,000 -
Service Desk Analyst
UK

Service Desk Analyst
Top 30 Related IT Skills in Wales

For the 6 months to 30 October 2014, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 23 (56.10%) Windows
2 15 (36.59%) ITIL
3 14 (34.15%) Microsoft
4 12 (29.27%) Windows XP
5 10 (24.39%) Windows 7
6 8 (19.51%) SLA
7 7 (17.07%) Active Directory
7 7 (17.07%) MS Excel
7 7 (17.07%) Finance
8 5 (12.20%) Advertising
8 5 (12.20%) MS Office
8 5 (12.20%) Android
9 4 (9.76%) Degree
9 4 (9.76%) Service Delivery
9 4 (9.76%) Apple
10 3 (7.32%) Windows Server 2003
10 3 (7.32%) Change Management
10 3 (7.32%) Windows Vista
10 3 (7.32%) Windows Server 2008
10 3 (7.32%) SCCM
10 3 (7.32%) iPad
10 3 (7.32%) Analytical Skills
11 2 (4.88%) CCENT
11 2 (4.88%) VMware Infrastructure
11 2 (4.88%) ISO 9001
11 2 (4.88%) ISO/IEC 27001
11 2 (4.88%) SaaS
11 2 (4.88%) Welsh Language
11 2 (4.88%) VMware
11 2 (4.88%) Agile Software Development

Service Desk Analyst
Top Related IT Skills in Wales by Category

For the 6 months to 30 October 2014, IT jobs across the Wales region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.88%) MS Exchange
Applications
1 7 (17.07%) MS Excel
2 5 (12.20%) MS Office
Cloud Services
1 2 (4.88%) SaaS
Communications & Networking
1 1 (2.44%) LAN
General
1 7 (17.07%) Finance
2 5 (12.20%) Advertising
3 2 (4.88%) Welsh Language
3 2 (4.88%) Manufacturing
4 1 (2.44%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.44%) COM
Miscellaneous
1 3 (7.32%) iPad
1 3 (7.32%) Analytical Skills
2 1 (2.44%) Thin Client
2 1 (2.44%) Blackberry
2 1 (2.44%) Fat Client
Operating Systems
1 23 (56.10%) Windows
2 12 (29.27%) Windows XP
3 10 (24.39%) Windows 7
4 5 (12.20%) Android
5 3 (7.32%) Windows Server 2008
5 3 (7.32%) Windows Server 2003
5 3 (7.32%) Windows Vista
6 2 (4.88%) Linux
Processes & Methodologies
1 15 (36.59%) ITIL
2 4 (9.76%) Service Delivery
3 3 (7.32%) Change Management
4 2 (4.88%) Agile Software Development
5 1 (2.44%) Incident Management
5 1 (2.44%) Service Management
Qualifications
1 4 (9.76%) Degree
2 2 (4.88%) CCENT
2 2 (4.88%) CCNA
2 2 (4.88%) Cisco Certification
2 2 (4.88%) SAP Certification
2 2 (4.88%) ITIL Certification
3 1 (2.44%) Network+ Certification
3 1 (2.44%) Microsoft Certification
3 1 (2.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (19.51%) SLA
2 2 (4.88%) ISO/IEC 27001
2 2 (4.88%) ISO 9001
System Software
1 7 (17.07%) Active Directory
2 2 (4.88%) VMware Infrastructure
Systems Management
1 3 (7.32%) SCCM
Vendors
1 14 (34.15%) Microsoft
2 4 (9.76%) Apple
3 2 (4.88%) VMware
3 2 (4.88%) HP
3 2 (4.88%) SAP
4 1 (2.44%) Cisco
4 1 (2.44%) Citrix
4 1 (2.44%) Remedy