The statistics below represent IT jobs advertised across the Wales region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 July 2016 with a comparison to same period over 2 years.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 89 97 94
Rank change year-on-year
+8 -3
Permanent jobs requiring a Service Desk Analyst 17 7 10
As % of all permanent IT jobs located in Wales 1.27% 0.51% 0.75%
As % of the Job Titles category 1.31% 0.52% 0.77%
Number of salaries quoted 16 4 7
Median salary £18,000 £18,250 £18,000
Median salary % change year-on-year
-1.36% +1.38%
90% offered a salary of more than £14,750 £15,975 £17,000
10% offered a salary of more than £26,250 £20,350 £27,500
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1299 1356 1297
As % of all permanent IT jobs located in Wales 97.23% 97.91% 97.89%
Number of salaries quoted 1108 1111 1132
Median salary £36,428 £35,369 £35,000
Median salary % change year-on-year
+2.99% +1.05%
90% offered a salary of more than £24,000 £24,000 £22,500
10% offered a salary of more than £50,000 £51,000 £52,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Wales region over the 3 months to 25 July 2016.

Service Desk Analyst Salary Histogram in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +20 16 £17,000 -6.84% 5
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 25 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 21 (58.33%) ITIL
2 16 (44.44%) Active Directory
3 15 (41.67%) Microsoft
4 13 (36.11%) MS Excel
5 12 (33.33%) Windows
6 11 (30.56%) SLA
7 9 (25.00%) MS Office
7 9 (25.00%) Incident Management
8 7 (19.44%) Firewall
9 6 (16.67%) Windows Server
10 5 (13.89%) Windows 7
11 4 (11.11%) Internet
11 4 (11.11%) Citrix
11 4 (11.11%) ITSM
11 4 (11.11%) Finance
11 4 (11.11%) VMware
11 4 (11.11%) Service Management
12 3 (8.33%) Advertising
12 3 (8.33%) SQLPlus
12 3 (8.33%) Remedy
12 3 (8.33%) Unix
12 3 (8.33%) PL/SQL
12 3 (8.33%) SQL
12 3 (8.33%) Oracle
12 3 (8.33%) Solaris
12 3 (8.33%) Linux
12 3 (8.33%) ITIL V2
12 3 (8.33%) High Availability
12 3 (8.33%) Remedy ITSM
12 3 (8.33%) SCCM

Service Desk Analyst Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.56%) SharePoint
Applications
1 13 (36.11%) MS Excel
2 9 (25.00%) MS Office
Business Applications
1 3 (8.33%) Remedy ITSM
Cloud Services
1 1 (2.78%) Office 365
Communications & Networking
1 7 (19.44%) Firewall
2 4 (11.11%) Internet
3 2 (5.56%) DHCP
3 2 (5.56%) VPN
4 1 (2.78%) DNS
4 1 (2.78%) TCP/IP
4 1 (2.78%) VLAN
4 1 (2.78%) VoIP
Database & Business Intelligence
1 3 (8.33%) Oracle Database
1 3 (8.33%) SQLPlus
General
1 4 (11.11%) Finance
2 3 (8.33%) Advertising
3 2 (5.56%) Welsh Language
4 1 (2.78%) French Language
4 1 (2.78%) Italian Language
4 1 (2.78%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (5.56%) CSS
1 2 (5.56%) HTML
2 1 (2.78%) COM
Miscellaneous
1 3 (8.33%) Fintech
1 3 (8.33%) Mobile Payment
2 2 (5.56%) Analytical Skills
3 1 (2.78%) AS400
3 1 (2.78%) Driving Licence
Operating Systems
1 12 (33.33%) Windows
2 6 (16.67%) Windows Server
3 5 (13.89%) Windows 7
4 3 (8.33%) Linux
4 3 (8.33%) Solaris
4 3 (8.33%) Unix
5 1 (2.78%) Windows 10
Processes & Methodologies
1 21 (58.33%) ITIL
2 9 (25.00%) Incident Management
3 4 (11.11%) ITSM
3 4 (11.11%) Service Management
4 3 (8.33%) High Availability
4 3 (8.33%) ITIL V2
5 2 (5.56%) Data Entry
5 2 (5.56%) Time Management
6 1 (2.78%) Change Management
6 1 (2.78%) Contingency Planning
6 1 (2.78%) QMS
6 1 (2.78%) Quality Management
6 1 (2.78%) Service Delivery
Programming Languages
1 3 (8.33%) PL/SQL
1 3 (8.33%) SQL
2 2 (5.56%) C
Qualifications
1 2 (5.56%) CCNA
1 2 (5.56%) Cisco Certification
1 2 (5.56%) DBS Check
2 1 (2.78%) Degree
2 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 11 (30.56%) SLA
System Software
1 16 (44.44%) Active Directory
2 2 (5.56%) VMware Infrastructure
Systems Management
1 3 (8.33%) SCCM
Vendors
1 15 (41.67%) Microsoft
2 4 (11.11%) Citrix
2 4 (11.11%) VMware
3 3 (8.33%) Oracle
3 3 (8.33%) Remedy
3 3 (8.33%) ServiceNow
4 2 (5.56%) Cisco
5 1 (2.78%) Apple
5 1 (2.78%) Avaya
Cardiff, South Glamorgan
Spencer Rose
Salary: From £19,000 to £20,000 per annum + shift allowance + package
Posted: 3 days ago
Cardiff, South Glamorgan
IntaPeople
Salary: £18000 - £20000 per annum
Posted: 4 days ago