The statistics below represent IT jobs advertised across the Wales region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 May 2016 with a comparison to same period over 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 81 97 83
Rank change year-on-year
+16 -14
Permanent jobs requiring a Service Desk Analyst 20 10 15
As % of all permanent IT jobs located in Wales 1.49% 0.71% 1.22%
As % of the Job Titles category 1.52% 0.74% 1.24%
Number of salaries quoted 17 8 15
Median salary £21,000 £20,000 £20,000
Median salary % change year-on-year
+5.00% -
90% offered a salary of more than £18,000 £19,850 £17,400
10% offered a salary of more than £26,200 £21,250 £29,300
UK excluding London median salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wales region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wales
Permanent IT job ads with a match in the
Job Titles category
1319 1356 1210
As % of all permanent IT jobs located in Wales 98.43% 96.58% 98.21%
Number of salaries quoted 1119 1148 1010
Median salary £37,000 £37,000 £35,000
Median salary % change year-on-year
- +5.71%
90% offered a salary of more than £24,000 £24,500 £25,000
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Wales

Service Desk Analyst
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Wales region.

Service Desk Analyst Salary Trend in Wales

Service Desk Analyst
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Wales region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +17 17 £20,500 +2.50%
Mid Wales -1 1 £19,500 -
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Wales

For the 6 months to 1 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region featuring Service Desk Analyst in the job title.

1 33 (63.46%) ITIL
2 19 (36.54%) Windows
3 17 (32.69%) SLA
3 17 (32.69%) Microsoft
4 15 (28.85%) Active Directory
5 11 (21.15%) Incident Management
6 10 (19.23%) MS Excel
6 10 (19.23%) MS Office
7 9 (17.31%) VMware
7 9 (17.31%) Windows 7
8 8 (15.38%) VMware Infrastructure
9 7 (13.46%) Windows Server
9 7 (13.46%) Agile Software Development
10 6 (11.54%) Firewall
10 6 (11.54%) Advertising
10 6 (11.54%) SAP
10 6 (11.54%) HP
10 6 (11.54%) ISO 9001
10 6 (11.54%) SAP Certification
10 6 (11.54%) ISO22301
10 6 (11.54%) ISO/IEC 27001
10 6 (11.54%) Amazon AWS
11 5 (9.62%) Finance
11 5 (9.62%) Remedy
11 5 (9.62%) SQL
11 5 (9.62%) Service Management
11 5 (9.62%) ITSM
12 4 (7.69%) Oracle
12 4 (7.69%) Solaris
12 4 (7.69%) Linux

Service Desk Analyst Skill Set
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.85%) SharePoint
2 1 (1.92%) MS Exchange
Applications
1 10 (19.23%) MS Excel
1 10 (19.23%) MS Office
Business Applications
1 4 (7.69%) Remedy ITSM
Cloud Services
1 6 (11.54%) Amazon AWS
2 1 (1.92%) Office 365
Communications & Networking
1 6 (11.54%) Firewall
2 2 (3.85%) Internet
3 1 (1.92%) DHCP
3 1 (1.92%) VLAN
3 1 (1.92%) VPN
Database & Business Intelligence
1 4 (7.69%) Oracle Database
1 4 (7.69%) SQLPlus
General
1 6 (11.54%) Advertising
2 5 (9.62%) Finance
3 3 (5.77%) Welsh Language
4 1 (1.92%) French Language
4 1 (1.92%) Italian Language
4 1 (1.92%) Retail
Libraries, Frameworks & Software Standards
1 2 (3.85%) COM
1 2 (3.85%) CSS
1 2 (3.85%) HTML
Miscellaneous
1 4 (7.69%) Fintech
1 4 (7.69%) Mobile Payment
2 2 (3.85%) Analytical Skills
3 1 (1.92%) AS400
3 1 (1.92%) Blackberry
3 1 (1.92%) Driving Licence
3 1 (1.92%) iPhone
3 1 (1.92%) iSeries
Operating Systems
1 19 (36.54%) Windows
2 9 (17.31%) Windows 7
3 7 (13.46%) Windows Server
4 4 (7.69%) Linux
4 4 (7.69%) Solaris
4 4 (7.69%) Unix
5 1 (1.92%) Windows 10
5 1 (1.92%) Windows 8
5 1 (1.92%) Windows Mobile
5 1 (1.92%) Windows XP
Processes & Methodologies
1 33 (63.46%) ITIL
2 11 (21.15%) Incident Management
3 7 (13.46%) Agile Software Development
4 5 (9.62%) ITSM
4 5 (9.62%) Service Management
5 4 (7.69%) High Availability
5 4 (7.69%) ITIL V2
6 2 (3.85%) Data Entry
6 2 (3.85%) Time Management
7 1 (1.92%) Business Analysis
7 1 (1.92%) Change Management
7 1 (1.92%) Data Security
7 1 (1.92%) Problem Management
7 1 (1.92%) Service Delivery
7 1 (1.92%) Systems Analysis
7 1 (1.92%) Test Scripting
7 1 (1.92%) Validation
7 1 (1.92%) Waterfall
Programming Languages
1 5 (9.62%) SQL
2 4 (7.69%) PL/SQL
3 3 (5.77%) R
4 1 (1.92%) C
Qualifications
1 6 (11.54%) SAP Certification
2 2 (3.85%) CCNA
2 2 (3.85%) Cisco Certification
2 2 (3.85%) DBS Check
2 2 (3.85%) Degree
2 2 (3.85%) ITIL Foundation Certificate
3 1 (1.92%) CCENT
3 1 (1.92%) ISEB
3 1 (1.92%) Microsoft Certification
Quality Assurance & Compliance
1 17 (32.69%) SLA
2 6 (11.54%) ISO 9001
2 6 (11.54%) ISO/IEC 27001
2 6 (11.54%) ISO22301
System Software
1 15 (28.85%) Active Directory
2 8 (15.38%) VMware Infrastructure
Systems Management
1 2 (3.85%) SCCM
Vendors
1 17 (32.69%) Microsoft
2 9 (17.31%) VMware
3 6 (11.54%) HP
3 6 (11.54%) SAP
4 5 (9.62%) Remedy
5 4 (7.69%) Oracle
5 4 (7.69%) ServiceNow
6 3 (5.77%) Citrix
7 2 (3.85%) Apple
8 1 (1.92%) Cisco
8 1 (1.92%) IBM