The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 347 356 317
Rank change year-on-year
+9 -39
Permanent jobs requiring a Service Desk Analyst 772 921 1093
As % of all permanent IT jobs located in the UK 0.85% 0.87% 0.95%
As % of the Job Titles category 0.88% 0.90% 0.99%
Number of salaries quoted 632 771 950
Median salary £23,500 £22,500 £23,000
Median salary % change year-on-year
+4.44% -2.17%
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £34,000 £32,500 £32,900
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
87588 102541 110850
As % of all permanent IT jobs located in the UK 96.44% 96.54% 96.63%
Number of salaries quoted 72774 85459 91721
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,250 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 5 December 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 715 £23,500 +4.44% 70
London +43 273 £31,500 +8.62% 20
South East +43 171 £22,500 +2.27% 17
Yorkshire +18 73 £20,972 +0.50% 10
South West +7 51 £22,000 +7.31% 4
Surrey +20 47 £24,000 -7.69% 6
West Midlands -35 38 £21,000 +3.70% 6
West Yorkshire +37 35 £22,000 +7.31% 7
East of England -35 35 £22,000 +2.32% 3
East Midlands -3 34 £22,500 +8.79% 5
City of London -3 32 £33,000 +20.00% 5
Buckinghamshire +21 31 £21,500 -4.44%
North West -47 31 £21,500 - 4
Hampshire -6 29 £19,000 -5.00% 5
Berkshire +50 27 £22,500 - 4
Leeds +19 26 £22,000 +4.76% 4
North Yorkshire +8 24 £19,000 -16.48% 3
Wales -10 19 £21,500 +22.85% 3
Birmingham -21 19 £23,000 +12.19%
Manchester -35 18 £24,000 +10.34% 3
Wiltshire +26 17 £23,000 -8.00%
Milton Keynes +21 17 £23,500 +4.44%
Cambridgeshire +8 17 £25,000 +16.27% 3
South Wales 0 17 £21,500 +21.12% 2
West Sussex +22 15 £21,000 +3.70%
Cardiff +7 15 £21,500 +13.15% 2
Bristol +11 14 £26,500 +23.25% 2
South Yorkshire +8 13 £21,000 +13.51%
Northamptonshire +2 13 £22,500 +1.35% 4
Gloucestershire -10 13 £22,000 +15.78%

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 5 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1179 (67.14%) Windows
2 943 (53.70%) Active Directory
3 876 (49.89%) ITIL
4 816 (46.47%) MS Office
5 764 (43.51%) Microsoft
6 704 (40.09%) Windows 7
7 543 (30.92%) MS Excel
8 500 (28.47%) SLA
9 382 (21.75%) Citrix
10 303 (17.26%) Finance
11 298 (16.97%) Service Management
12 269 (15.32%) Windows Server
13 267 (15.21%) MS Exchange
14 232 (13.21%) Cisco
15 231 (13.15%) Law
16 225 (12.81%) Legal
17 215 (12.24%) Microsoft Certification
18 194 (11.05%) VPN
19 160 (9.11%) Blackberry
20 153 (8.71%) Incident Management
21 150 (8.54%) Windows 8
22 137 (7.80%) VMware
23 134 (7.63%) Analytical Skills
24 125 (7.12%) TCP/IP
25 121 (6.89%) Windows Server 2008
26 119 (6.78%) Office 365
27 118 (6.72%) Ticket Management
28 113 (6.44%) Service Delivery
29 106 (6.04%) MCSE
30 104 (5.92%) Document Management

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 267 (15.21%) MS Exchange
2 86 (4.90%) Exchange Server 2010
3 80 (4.56%) SharePoint
4 79 (4.50%) Exchange Server 2007
5 77 (4.38%) Blackberry Enterprise Server
6 34 (1.94%) Skype for Business
7 28 (1.59%) Exchange Server 2003
7 28 (1.59%) Exchange Server 2013
8 13 (0.74%) IBM Notes
9 10 (0.57%) IIS
10 6 (0.34%) SharePoint 2010
11 3 (0.17%) CMS
11 3 (0.17%) Exchange Server 5.5
12 2 (0.11%) SharePoint 2013
13 1 (0.057%) GroupWise
Applications
1 816 (46.47%) MS Office
2 543 (30.92%) MS Excel
3 61 (3.47%) MS PowerPoint
4 17 (0.97%) MS Visio
5 6 (0.34%) MS Project
5 6 (0.34%) Spreadsheet
6 4 (0.23%) Adobe Creative Suite
7 2 (0.11%) InfoPath
8 1 (0.057%) Acrobat
Business Applications
1 9 (0.51%) SAP Oil and Gas
2 6 (0.34%) PeopleSoft HRMS
3 4 (0.23%) Remedy ITSM
4 3 (0.17%) Dynamics CRM
5 2 (0.11%) assyst
6 1 (0.057%) Dynamics AX
6 1 (0.057%) Dynamics GP
6 1 (0.057%) Dynamics NAV
6 1 (0.057%) Lorenzo
6 1 (0.057%) Movex
6 1 (0.057%) Salesforce.com CRM
6 1 (0.057%) SystmOne
Cloud Services
1 119 (6.78%) Office 365
2 68 (3.87%) Mimecast
3 20 (1.14%) Microsoft Azure
4 6 (0.34%) SaaS
5 3 (0.17%) Amazon AWS
5 3 (0.17%) Cloud Computing
6 1 (0.057%) Adobe Creative Cloud
6 1 (0.057%) G Suite
Communications & Networking
1 194 (11.05%) VPN
2 125 (7.12%) TCP/IP
3 101 (5.75%) DNS
4 99 (5.64%) LAN
5 95 (5.41%) WAN
6 75 (4.27%) DHCP
7 72 (4.10%) VoIP
8 50 (2.85%) Firewall
9 41 (2.33%) Internet
10 25 (1.42%) Remote Desktop
11 22 (1.25%) Wireless
12 20 (1.14%) SSL
13 16 (0.91%) IP Telephony
14 15 (0.85%) Skype
15 12 (0.68%) Intranet
15 12 (0.68%) SAN
16 9 (0.51%) Ethernet
17 8 (0.46%) VLAN
18 7 (0.40%) ATM
18 7 (0.40%) Wi-Fi
Database & Business Intelligence
1 31 (1.77%) SQL Server
2 8 (0.46%) Oracle Database
3 6 (0.34%) BusinessObjects Business Intelligence
4 5 (0.28%) SQL Server 2008
5 4 (0.23%) GIS
5 4 (0.23%) MS Access
6 3 (0.17%) Relational Database
7 2 (0.11%) Oracle Reports
7 2 (0.11%) SQL Server 2000
7 2 (0.11%) SQL Server 2005
7 2 (0.11%) SQL Server 2012
8 1 (0.057%) Crystal Reports
8 1 (0.057%) SQL Server Integration Services
8 1 (0.057%) SQL Server Reporting Services
Development Applications
1 22 (1.25%) JIRA
2 1 (0.057%) Visual Studio
General
1 303 (17.26%) Finance
2 231 (13.15%) Law
3 225 (12.81%) Legal
4 60 (3.42%) Banking
5 45 (2.56%) Telecoms
6 26 (1.48%) Marketing
7 24 (1.37%) German Language
7 24 (1.37%) Manufacturing
7 24 (1.37%) Retail
8 22 (1.25%) French Language
9 16 (0.91%) International Banking
10 12 (0.68%) Publishing
11 11 (0.63%) Back Office
12 10 (0.57%) Electronics
13 9 (0.51%) Advertising
13 9 (0.51%) Spanish Language
14 8 (0.46%) Front Office
14 8 (0.46%) Italian Language
15 4 (0.23%) Automotive
16 3 (0.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 16 (0.91%) .NET
2 10 (0.57%) ASP.NET
2 10 (0.57%) jQuery
3 5 (0.28%) COM
4 3 (0.17%) Software Packaging
5 2 (0.11%) HTML
5 2 (0.11%) Middleware
6 1 (0.057%) CSS
Miscellaneous
1 160 (9.11%) Blackberry
2 134 (7.63%) Analytical Skills
3 87 (4.95%) iPhone
4 43 (2.45%) Management Information System
5 39 (2.22%) iPad
5 39 (2.22%) Video Conferencing
6 36 (2.05%) Smartphone
7 27 (1.54%) Virtual Team
8 23 (1.31%) Driving Licence
9 22 (1.25%) Data Centre
10 18 (1.03%) Computer Science
11 13 (0.74%) Mathematics
12 12 (0.68%) Fintech
13 11 (0.63%) Enterprise Software
14 10 (0.57%) Enterprise Storage
15 9 (0.51%) Client/Server
16 8 (0.46%) Chip and PIN
16 8 (0.46%) RSA SecurID
17 7 (0.40%) Handset
18 6 (0.34%) NHS
Operating Systems
1 1179 (67.14%) Windows
2 704 (40.09%) Windows 7
3 269 (15.32%) Windows Server
4 150 (8.54%) Windows 8
5 121 (6.89%) Windows Server 2008
6 101 (5.75%) Windows XP
7 97 (5.52%) Windows 10
8 77 (4.38%) Windows Server 2012
9 70 (3.99%) Windows Server 2003
10 58 (3.30%) Android
11 39 (2.22%) Linux
12 28 (1.59%) Windows Vista
13 26 (1.48%) Mac OS X
14 20 (1.14%) Unix
15 19 (1.08%) Apple iOS
16 11 (0.63%) Mac OS
17 9 (0.51%) Windows 2000
18 2 (0.11%) Windows NT
18 2 (0.11%) Windows Phone
19 1 (0.057%) CentOS
Processes & Methodologies
1 876 (49.89%) ITIL
2 298 (16.97%) Service Management
3 153 (8.71%) Incident Management
4 118 (6.72%) Ticket Management
5 113 (6.44%) Service Delivery
6 104 (5.92%) Document Management
7 88 (5.01%) ITIL V3
8 78 (4.44%) ITSM
9 76 (4.33%) Problem Management
10 75 (4.27%) Virtual Environments
11 72 (4.10%) Case Management
12 62 (3.53%) Time Management
13 56 (3.19%) Root Cause Analysis
14 43 (2.45%) CRM
15 41 (2.33%) Migration
16 31 (1.77%) Change Management
17 25 (1.42%) Business Intelligence
17 25 (1.42%) Mentoring
18 22 (1.25%) Data Protection
19 21 (1.20%) Continuous Improvement
Programming Languages
1 83 (4.73%) SQL
2 33 (1.88%) C
3 14 (0.80%) C#
3 14 (0.80%) PowerShell
4 6 (0.34%) T-SQL
5 5 (0.28%) Java
6 4 (0.23%) JavaScript
7 2 (0.11%) PL/SQL
8 1 (0.057%) VB
Qualifications
1 215 (12.24%) Microsoft Certification
2 106 (6.04%) MCSE
3 85 (4.84%) Security Cleared
4 84 (4.78%) ITIL Certification
5 83 (4.73%) MCSA
6 77 (4.38%) Cisco Certification
6 77 (4.38%) Degree
7 71 (4.04%) CCNA
7 71 (4.04%) MCP
8 59 (3.36%) MCITP
9 42 (2.39%) SC Cleared
10 28 (1.59%) MOS
11 26 (1.48%) MCDST
12 24 (1.37%) ITIL Foundation Certificate
13 22 (1.25%) DV Cleared
14 20 (1.14%) A+ Certification
14 20 (1.14%) MCTS
15 10 (0.57%) HND
16 9 (0.51%) Network+ Certification
17 7 (0.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 500 (28.47%) SLA
2 8 (0.46%) ISO 9001
3 7 (0.40%) ISO/IEC 27001
4 6 (0.34%) Sarbanes-Oxley
5 5 (0.28%) QA
6 4 (0.23%) Data Quality
7 1 (0.057%) Disclosure Scotland
7 1 (0.057%) ISO22301
7 1 (0.057%) PCI DSS
System Software
1 943 (53.70%) Active Directory
2 91 (5.18%) VMware Infrastructure
3 58 (3.30%) Hyper-V
4 38 (2.16%) XenApp
5 23 (1.31%) XenDesktop
6 5 (0.28%) UAG
7 4 (0.23%) Virtual Servers
7 4 (0.23%) vSphere
8 3 (0.17%) BitLocker
8 3 (0.17%) BlackBerry Internet Service
8 3 (0.17%) Terminal Services
8 3 (0.17%) Virtual Desktop
9 2 (0.11%) Microsoft App-V
9 2 (0.11%) VMware ESXi
10 1 (0.057%) Citrix Presentation Server
10 1 (0.057%) Microsoft Virtual Server
10 1 (0.057%) NDS
10 1 (0.057%) NetIQ eDirectory
10 1 (0.057%) Terminal Server
10 1 (0.057%) VMware ESX
Systems Management
1 76 (4.33%) SCCM
2 28 (1.59%) Backup Exec
3 19 (1.08%) AirWatch
4 15 (0.85%) SCOM
5 13 (0.74%) Nagios
5 13 (0.74%) NetBackup
6 11 (0.63%) WSUS
7 7 (0.40%) Norton AntiVirus
8 6 (0.34%) CA Spectrum
8 6 (0.34%) DameWare
9 4 (0.23%) Symantec Enterprise Vault
10 3 (0.17%) Casper Suite
10 3 (0.17%) OpenView
10 3 (0.17%) OVSD
10 3 (0.17%) ServiceCenter
10 3 (0.17%) XenMobile
11 2 (0.11%) Systems Management Server (SMS)
12 1 (0.057%) SCSM
12 1 (0.057%) Tivoli
12 1 (0.057%) Tivoli Storage Manager
Vendors
1 764 (43.51%) Microsoft
2 382 (21.75%) Citrix
3 232 (13.21%) Cisco
4 137 (7.80%) VMware
5 86 (4.90%) iManage
6 76 (4.33%) Mitel
7 60 (3.42%) Apple
8 50 (2.85%) Remedy
9 41 (2.33%) Dell
10 38 (2.16%) HP
11 36 (2.05%) SAP
12 35 (1.99%) Symantec
13 32 (1.82%) ServiceNow
14 31 (1.77%) LANDesk
15 26 (1.48%) Avaya
16 20 (1.14%) Adobe
17 17 (0.97%) SonicWALL
18 13 (0.74%) Google
19 12 (0.68%) Bloomberg
19 12 (0.68%) Bomgar
Cardiff, South Glamorgan
CPS Group UK
Salary: £19000 - £21000 per annum + 25 days annual leave + pension
Posted: 53 minutes ago
Southampton, Hampshire
Colston Consulting
Salary: £75 - £110 per day
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: £19,000 per annum
Posted: 6 hours ago
London
Lorien Resourcing
Salary: £40000 - £45000 per annum + +Bonus +Benefits
Posted: 7 hours ago
Brackley, Northamptonshire
Applause IT Innovation
Salary: £19000 - £24000 per annum + + Bonus + Bens
Posted: 1 hour ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 7 hours ago
Northamptonshire
TEKsystems
Salary: £20000 - £25000 per annum + Bonus & Benefits
Posted: 10 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum
Posted: 1 hour ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 19 hours ago
London
Plan-net
Salary: Unspecified Market rate
Posted: 3 days ago
Bath, Avon
Sanderson
Salary: £19000.00 - £23000.00 per annum
Posted: 4 days ago
City, London
Robert Half
Salary: £20000 - £27500 per annum
Posted: 4 days ago
Southampton, Hampshire
Networkers
Salary: £20000 - £22000 per annum
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 3 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 3 days ago
Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + Training
Posted: 4 days ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 3 days ago
Cambridgeshire
Oho Group Ltd.
Salary: £25000 - £34000 per annum
Posted: 4 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £18000 - £20000 per annum + pension, 25 days holiday
Posted: 4 days ago
City, London
Oliver James Associates
Posted: 3 days ago
Nottingham, Nottinghamshire
Searchability
Salary: £20000 - £30000 per annum
Posted: 3 days ago
City, London
Burns Sheehan
Salary: £22000.00 - £28000.00 per annum
Posted: 6 days ago
Telford, Shropshire
Lorien Resourcing
Salary: COMPETITVE SALARY
Posted: 6 days ago
Woking, Surrey
Clearwater People Solutions
Salary: £25000 - £30000 Per Annum
Posted: 5 days ago
Rushden, Northamptonshire
Involved Solutions Ltd
Salary: £25000.00 - £28000.00 per annum + Bonus + Benefits
Posted: 5 days ago
Glasgow, Lanarkshire
Search Consultancy
Salary: Excellent Rate
Posted: 6 days ago
Harrogate, North Yorkshire
Spring Technology
Salary: £22000.00 - £25000.00 per annum + + Benefits
Posted: 3 days ago
London
Hurren and Hope
Salary: £22k - 27k per year
Posted: 3 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £22500 - £27500 per annum + Excellent Benefits
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £30,000 per annum Plus Benefits
Posted: 4 days ago