The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 344 403 409
Rank change year-on-year
+59 +6
Permanent jobs requiring a Service Desk Analyst 895 750 630
As % of all permanent IT jobs located in the UK 0.81% 0.62% 0.56%
As % of the Job Titles category 0.85% 0.66% 0.59%
Number of salaries quoted 758 679 546
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £19,000 £18,000 £18,000
10% offered a salary of more than £32,500 £31,500 £29,950
UK excluding London average salary £21,750 £21,000 £21,250
% change year-on-year
+3.57% -1.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104884 114227 107029
As % of all permanent IT jobs located in the UK 94.65% 94.59% 94.74%
Number of salaries quoted 85795 92537 89098
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 17 April 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 858 £23,000 +1.09% 82
London +76 362 £27,500 - 21
South East +22 214 £21,750 -1.13% 22
Yorkshire +43 89 £22,000 +10.00% 9
City of London +26 74 £27,500 - 8
Surrey +20 68 £21,750 +1.16% 2
West Yorkshire +36 67 £22,500 +12.50% 6
Hampshire +20 55 £21,000 +6.32% 7
Leeds +33 53 £22,500 +12.50% 2
South West -12 48 £21,875 +9.37% 7
North West -12 38 £19,000 -15.55% 8
East Midlands +16 37 £21,500 +20.27% 3
East of England +27 35 £22,000 -8.33% 5
Southampton +15 33 £19,750 +5.33% 4
West Midlands -4 32 £20,000 +8.10% 6
Buckinghamshire +13 28 £23,000 +4.54% 2
Milton Keynes +16 24 £23,000 +13.58% 2
Berkshire +2 24 £20,000 -17.52% 6
Leicestershire +29 23 £23,383 +24.70%
West Sussex +21 20 £23,250 +12.04% 2
Cheshire +17 20 £19,000 -5.00% 5
Wiltshire +1 20 £22,500 +12.50% 3
North Yorkshire +38 18 £20,000 +1.26%
Birmingham +13 15 £21,000 +23.52% 2
Cambridgeshire +22 14 £20,500 +9.33% 1
Bristol +11 13 £21,750 +8.75% 2
Leicester +27 12 £24,265 +33.87%
Kent +14 12 £25,000 +6.38%
Reigate +11 12 £21,750 -10.30%
Reading -14 12 £19,700 -2.71% 6

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1219 (65.82%) Windows
2 1032 (55.72%) Active Directory
3 987 (53.29%) ITIL
4 984 (53.13%) MS Office
5 938 (50.65%) Microsoft
6 694 (37.47%) Windows 7
7 631 (34.07%) MS Excel
8 515 (27.81%) SLA
9 377 (20.36%) MS Exchange
10 360 (19.44%) Windows XP
11 343 (18.52%) Citrix
12 310 (16.74%) Finance
13 300 (16.20%) Blackberry
14 260 (14.04%) Service Management
15 223 (12.04%) Incident Management
16 197 (10.64%) Microsoft Certification
17 194 (10.48%) Blackberry Enterprise Server
18 177 (9.56%) Law
19 168 (9.07%) MCP
20 167 (9.02%) Windows Server 2008
21 162 (8.75%) LAN
22 160 (8.64%) WAN
22 160 (8.64%) Legal
22 160 (8.64%) Windows 8
23 141 (7.61%) TCP/IP
24 138 (7.45%) Cisco
25 127 (6.86%) Degree
26 122 (6.59%) Windows Server 2003
27 115 (6.21%) Service Delivery
28 114 (6.16%) VPN

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 377 (20.36%) MS Exchange
2 194 (10.48%) Blackberry Enterprise Server
3 104 (5.62%) Exchange Server 2010
4 84 (4.54%) Exchange Server 2007
5 61 (3.29%) Exchange Server 2003
6 53 (2.86%) IBM Notes
6 53 (2.86%) SharePoint
7 40 (2.16%) Lync
8 27 (1.46%) WorkSite
9 26 (1.40%) Exchange Server 2013
10 12 (0.65%) Exchange Server 2000
11 6 (0.32%) Confluence
11 6 (0.32%) IIS
12 4 (0.22%) SharePoint 2010
12 4 (0.22%) CMS
13 2 (0.11%) SharePoint Server
13 2 (0.11%) Apache
13 2 (0.11%) Tomcat
14 1 (0.054%) Documentum
14 1 (0.054%) OpenEdge
Applications
1 984 (53.13%) MS Office
2 631 (34.07%) MS Excel
3 94 (5.08%) MS PowerPoint
4 27 (1.46%) MS Visio
5 4 (0.22%) Spreadsheet
6 3 (0.16%) MS Project
7 2 (0.11%) Adobe Creative Suite
7 2 (0.11%) Acrobat
Business Applications
1 10 (0.54%) Agresso
2 5 (0.27%) Remedy ITSM
3 4 (0.22%) Magento
3 4 (0.22%) Fredhopper
4 3 (0.16%) Dynamics CRM
5 2 (0.11%) assyst
6 1 (0.054%) SAP CCM
6 1 (0.054%) SAP ERP
Cloud Services
1 26 (1.40%) Office 365
2 11 (0.59%) Mimecast
3 9 (0.49%) IaaS
4 8 (0.43%) Amazon AWS
4 8 (0.43%) SaaS
5 6 (0.32%) PaaS
6 5 (0.27%) Google Apps
7 3 (0.16%) Cloud Computing
8 2 (0.11%) Amazon EC2
8 2 (0.11%) Amazon S3
8 2 (0.11%) Microsoft Azure
8 2 (0.11%) Amazon ELB
9 1 (0.054%) Yammer
9 1 (0.054%) iPaaS
Communications & Networking
1 162 (8.75%) LAN
2 160 (8.64%) WAN
3 141 (7.61%) TCP/IP
4 114 (6.16%) VPN
5 111 (5.99%) DNS
6 107 (5.78%) DHCP
7 98 (5.29%) Internet
8 84 (4.54%) Firewall
9 79 (4.27%) VoIP
10 38 (2.05%) Wireless
11 29 (1.57%) SAN
12 18 (0.97%) Broadband
13 17 (0.92%) IP Telephony
13 17 (0.92%) VLAN
14 16 (0.86%) SSL
14 16 (0.86%) ADSL
15 15 (0.81%) FTP
16 14 (0.76%) Network Security
17 10 (0.54%) Ethernet
17 10 (0.54%) Intranet
Database & Business Intelligence
1 47 (2.54%) SQL Server
2 17 (0.92%) SQL Server 2008
3 8 (0.43%) SQL Server 2005
4 6 (0.32%) Oracle Database
5 5 (0.27%) Relational Database
5 5 (0.27%) SQL Server 2000
6 3 (0.16%) SQLPlus
6 3 (0.16%) MS Access
7 2 (0.11%) Data Warehouse
7 2 (0.11%) BusinessObjects
8 1 (0.054%) Oracle Reports
8 1 (0.054%) FileMaker
8 1 (0.054%) SQL Server Integration Services
8 1 (0.054%) MySQL
Development Applications
1 2 (0.11%) Jenkins
1 2 (0.11%) Yeoman
2 1 (0.054%) JIRA
2 1 (0.054%) Hudson
General
1 310 (16.74%) Finance
2 177 (9.56%) Law
3 160 (8.64%) Legal
4 100 (5.40%) Banking
5 67 (3.62%) Telecoms
6 57 (3.08%) Retail
7 32 (1.73%) Advertising
8 17 (0.92%) Financial Institution
9 12 (0.65%) Manufacturing
9 12 (0.65%) Investment Banking
10 9 (0.49%) International Banking
11 8 (0.43%) German Language
11 8 (0.43%) Publishing
12 6 (0.32%) Marketing
12 6 (0.32%) Local Government
13 5 (0.27%) French Language
13 5 (0.27%) Spanish Language
14 4 (0.22%) Italian Language
14 4 (0.22%) Games
15 3 (0.16%) Retail Banking
Libraries, Frameworks & Software Standards
1 13 (0.70%) XML
2 9 (0.49%) HTML
3 8 (0.43%) CSS
4 5 (0.27%) Flash
4 5 (0.27%) FIX Protocol
4 5 (0.27%) HTML5
5 4 (0.22%) Web Services
6 3 (0.16%) WAP
7 2 (0.11%) COM
7 2 (0.11%) EDI
8 1 (0.054%) .NET
8 1 (0.054%) J2EE
8 1 (0.054%) ASP.NET
8 1 (0.054%) LINQ
8 1 (0.054%) jQuery
8 1 (0.054%) Mason
Miscellaneous
1 300 (16.20%) Blackberry
2 112 (6.05%) Analytical Skills
3 62 (3.35%) Management Information System
4 44 (2.38%) Video Conferencing
5 39 (2.11%) iPhone
6 35 (1.89%) Fat Client
6 35 (1.89%) Thin Client
7 30 (1.62%) Computer Science
8 25 (1.35%) iPad
9 20 (1.08%) CMDB
10 19 (1.03%) PDA
11 18 (0.97%) Hedge funds
12 17 (0.92%) Mathematics
13 11 (0.59%) FMCG
13 11 (0.59%) EPoS
14 10 (0.54%) Enterprise Software
14 10 (0.54%) User Experience
15 8 (0.43%) Open Source
15 8 (0.43%) Mobile Computing
16 7 (0.38%) BYOD
Operating Systems
1 1219 (65.82%) Windows
2 694 (37.47%) Windows 7
3 360 (19.44%) Windows XP
4 167 (9.02%) Windows Server 2008
5 160 (8.64%) Windows 8
6 122 (6.59%) Windows Server 2003
7 53 (2.86%) Android
8 52 (2.81%) Linux
9 47 (2.54%) Windows Vista
10 39 (2.11%) Windows Server 2012
11 37 (2.00%) Mac OS X
12 36 (1.94%) UNIX
13 28 (1.51%) Apple iOS
14 16 (0.86%) Windows 2000 Server
14 16 (0.86%) Mac OS
15 9 (0.49%) Windows 2000
16 5 (0.27%) Solaris
16 5 (0.27%) Windows Mobile
16 5 (0.27%) Windows Phone
17 2 (0.11%) CentOS
Processes & Methodologies
1 987 (53.29%) ITIL
2 260 (14.04%) Service Management
3 223 (12.04%) Incident Management
4 115 (6.21%) Service Delivery
5 78 (4.21%) Problem Management
6 72 (3.89%) Document Management
7 63 (3.40%) ITSM
8 55 (2.97%) CRM
9 49 (2.65%) Change Management
10 47 (2.54%) ITIL V3
11 41 (2.21%) Configuration Management
12 40 (2.16%) Time Management
13 39 (2.11%) Mentoring
14 35 (1.89%) Asset Management
15 34 (1.84%) Service Desk Management
16 27 (1.46%) Coaching
17 26 (1.40%) Kalman Filter
18 24 (1.30%) Continuous Improvement
19 23 (1.24%) Line Management
20 20 (1.08%) Root Cause Analysis
Programming Languages
1 50 (2.70%) SQL
2 16 (0.86%) C
3 11 (0.59%) Java
4 9 (0.49%) JavaScript
5 7 (0.38%) PowerShell
6 4 (0.22%) PL/SQL
7 2 (0.11%) PHP
7 2 (0.11%) VBA
8 1 (0.054%) Shell Script
8 1 (0.054%) T-SQL
8 1 (0.054%) ActionScript
8 1 (0.054%) C#
8 1 (0.054%) ActionScript 2.0
Qualifications
1 197 (10.64%) Microsoft Certification
2 168 (9.07%) MCP
3 127 (6.86%) Degree
4 109 (5.89%) ITIL Certification
5 91 (4.91%) MCSE
6 78 (4.21%) Cisco Certification
7 73 (3.94%) CCNA
8 68 (3.67%) Security Cleared
9 61 (3.29%) ITIL Foundation Certificate
10 57 (3.08%) MCSA
11 56 (3.02%) A+ Certification
12 52 (2.81%) SC Cleared
13 50 (2.70%) MCITP
14 45 (2.43%) MCDST
15 39 (2.11%) MOS
16 20 (1.08%) MCTS
17 11 (0.59%) HND
18 8 (0.43%) DV Cleared
19 6 (0.32%) SAP Certification
20 4 (0.22%) NVQ Level 3
Quality Assurance & Compliance
1 515 (27.81%) SLA
2 18 (0.97%) ISO 9001
3 7 (0.38%) ISO/IEC 27001
4 2 (0.11%) QA
System Software
1 1032 (55.72%) Active Directory
2 93 (5.02%) VMware Infrastructure
3 88 (4.75%) XenApp
4 50 (2.70%) Hyper-V
5 43 (2.32%) XenDesktop
6 27 (1.46%) Terminal Services
7 23 (1.24%) Citrix Presentation Server
7 23 (1.24%) XenServer
8 5 (0.27%) Terminal Server
9 4 (0.22%) VMware ESX
10 3 (0.16%) VMware ESXi
11 2 (0.11%) KVM
11 2 (0.11%) vSphere
11 2 (0.11%) UAG
11 2 (0.11%) Microsoft App-V
11 2 (0.11%) MetaFrame
12 1 (0.054%) Microsoft Virtual Server
12 1 (0.054%) BitLocker
Systems Management
1 91 (4.91%) SCCM
2 33 (1.78%) Backup Exec
3 32 (1.73%) Norton AntiVirus
4 22 (1.19%) Systems Management Server (SMS)
5 20 (1.08%) OpenView
6 12 (0.65%) DameWare
7 6 (0.32%) McAfee ePO
8 5 (0.27%) SCSM
9 4 (0.22%) WSUS
10 3 (0.16%) SCOM
10 3 (0.16%) NetBackup
10 3 (0.16%) Tivoli Storage Manager
10 3 (0.16%) MOM
10 3 (0.16%) ZENworks
10 3 (0.16%) SCDPM
11 2 (0.11%) ITRS Geneos
11 2 (0.11%) Ansible
11 2 (0.11%) Puppet
11 2 (0.11%) Tivoli
11 2 (0.11%) Nagios
Vendors
1 938 (50.65%) Microsoft
2 343 (18.52%) Citrix
3 138 (7.45%) Cisco
4 112 (6.05%) VMware
5 103 (5.56%) HP
6 59 (3.19%) Symantec
7 54 (2.92%) Lotus
8 52 (2.81%) Apple
9 49 (2.65%) Remedy
10 41 (2.21%) ServiceNow
11 32 (1.73%) Dell
12 31 (1.67%) Bloomberg
13 30 (1.62%) Reuters
14 28 (1.51%) McAfee
15 27 (1.46%) Avaya
16 22 (1.19%) LANDesk
17 18 (0.97%) OpenText
17 18 (0.97%) Interwoven
18 16 (0.86%) CheckPoint
18 16 (0.86%) SonicWALL
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: 23 hours ago
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £21000.00 - £25000.00 per annum + pension, parking, training
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: £20000 - £22000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Searchability
Salary: £20000 - £25000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits+excellent training
Posted: Yesterday
Royston, Hertfordshire
Sanderson
Salary: £24000.00 - £29000.00 per annum + benefits
Posted: Yesterday
London
Venturi
Salary: £20000 - £25000 per annum
Posted: Yesterday
North West London
Accomplish Today Ltd
Salary: From £20,000 to £27,000 per annum excellent employee benefit package
Posted: Yesterday
City, London
ninesharp
Salary: £30000 - £35000 per annum + Pension Scheme, Health + More
Posted: Yesterday
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum
Posted: 2 days ago
Southampton, Hampshire
Connectus
Posted: 2 days ago
Reading, Berkshire
Austin Fraser
Salary: £17000.00 - £20000.00 per annum + Excellent Benefits
Posted: 2 days ago
Reading, Berkshire
Austin Fraser
Salary: £17000 - £20000 per annum
Posted: 2 days ago
Chester, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Reading, Berkshire
Imperative People
Salary: £20000.00 - £25000.00 per annum + full bens
Posted: 2 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 3 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £22000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Computer People
Salary: £20000.00 - £23000.00 per annum
Posted: 3 days ago