The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 361 344 406
Rank change year-on-year
-17 +62
Permanent jobs requiring a Service Desk Analyst 824 874 609
As % of all permanent IT jobs located in the UK 0.75% 0.76% 0.57%
As % of the Job Titles category 0.80% 0.81% 0.61%
Number of salaries quoted 727 751 533
Average salary £24,000 £23,500 £22,000
Average salary % change year-on-year
+2.12% +6.81%
90% offered a salary of more than £18,500 £18,000 £17,000
10% offered a salary of more than £32,500 £32,500 £32,400
UK excluding London average salary £22,000 £22,000 £20,500
% change year-on-year
- +7.31%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 28 August 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 782 £24,000 +2.12% 90
London +16 305 £27,750 +2.77% 21
South East +2 169 £22,500 - 20
South West +1 76 £22,500 -4.25% 7
Yorkshire +14 66 £21,500 +13.15% 15
North West +7 66 £20,000 +2.56% 8
City of London +3 56 £29,500 +12.38% 5
East of England -11 55 £21,705 -14.03% 9
Hampshire +10 49 £20,250 -2.40% 6
Surrey +7 46 £22,500 -6.25% 5
West Yorkshire +10 44 £21,750 +15.23% 11
Buckinghamshire +14 35 £25,000 +9.89% 4
Cheshire +10 35 £18,500 -5.12% 6
Leeds +14 33 £22,000 +16.55% 6
Manchester +3 27 £21,000 +7.69%
West Midlands -9 27 £21,000 +10.52% 3
Gloucestershire +7 26 £27,000 +5.88%
Southampton +2 25 £19,500 -6.02% 2
Milton Keynes +3 22 £22,500 -1.09% 3
Cambridgeshire +16 18 £25,000 -9.90% 4
Berkshire -2 18 £23,000 -8.00% 3
East Midlands -20 18 £20,000 +0.62% 6
Scotland -28 18 £25,000 - 6
Gloucester - 18 £25,500 -
Bristol -8 16 £23,250 +3.33% 2
Essex -15 15 £24,000 -17.24% 1
Wiltshire -16 15 £20,750 -17.00% 2
Bedfordshire +17 14 £19,000 -13.63% 1
Leicestershire +13 14 £24,265 +27.71%
Birmingham +13 13 £21,000 +12.00% 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1036 (65.36%) Windows
2 809 (51.04%) Microsoft
3 773 (48.77%) Active Directory
4 761 (48.01%) MS Office
5 716 (45.17%) ITIL
6 559 (35.27%) Windows 7
7 532 (33.56%) MS Excel
8 388 (24.48%) SLA
9 313 (19.75%) MS Exchange
10 284 (17.92%) Finance
11 269 (16.97%) Citrix
12 229 (14.45%) Service Management
13 216 (13.63%) Windows XP
14 185 (11.67%) Blackberry
15 176 (11.10%) Legal
16 156 (9.84%) Incident Management
17 152 (9.59%) Law
18 148 (9.34%) Blackberry Enterprise Server
18 148 (9.34%) Microsoft Certification
19 132 (8.33%) Cisco
19 132 (8.33%) VMware
19 132 (8.33%) Banking
20 129 (8.14%) Degree
20 129 (8.14%) Windows 8
21 113 (7.13%) LAN
22 110 (6.94%) WAN
23 109 (6.88%) Windows Server 2003
24 106 (6.69%) MCP
25 97 (6.12%) Windows Server 2008
26 94 (5.93%) Exchange Server 2010

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 313 (19.75%) MS Exchange
2 148 (9.34%) Blackberry Enterprise Server
3 94 (5.93%) Exchange Server 2010
4 59 (3.72%) Exchange Server 2007
5 46 (2.90%) Exchange Server 2003
6 44 (2.78%) WorkSite
6 44 (2.78%) SharePoint
7 30 (1.89%) IBM Notes
8 24 (1.51%) Exchange Server 2013
9 23 (1.45%) Lync
10 17 (1.07%) Exchange Server 2000
11 5 (0.32%) IIS
12 2 (0.13%) Apache
12 2 (0.13%) Tomcat
12 2 (0.13%) CMS
12 2 (0.13%) SharePoint Server
13 1 (0.063%) SharePoint 2010
13 1 (0.063%) BizTalk Server
Applications
1 761 (48.01%) MS Office
2 532 (33.56%) MS Excel
3 64 (4.04%) MS PowerPoint
4 11 (0.69%) MS Visio
5 9 (0.57%) Adobe Creative Suite
6 6 (0.38%) Spreadsheet
7 3 (0.19%) MS Project
Business Applications
1 11 (0.69%) Remedy ITSM
2 5 (0.32%) Dynamics CRM
3 4 (0.25%) Oracle Applications
4 3 (0.19%) Eikon
5 2 (0.13%) ResourceLink
5 2 (0.13%) SAP CCM
5 2 (0.13%) SAP ERP
5 2 (0.13%) Magento
5 2 (0.13%) Fredhopper
6 1 (0.063%) Markit EDM
6 1 (0.063%) Cerner Millennium
Cloud Services
1 45 (2.84%) Office 365
2 10 (0.63%) Mimecast
3 6 (0.38%) Amazon AWS
4 5 (0.32%) SaaS
5 3 (0.19%) IaaS
6 2 (0.13%) Amazon ELB
6 2 (0.13%) Google Apps
6 2 (0.13%) Amazon EC2
6 2 (0.13%) Amazon S3
7 1 (0.063%) Microsoft Azure
7 1 (0.063%) Yammer
Communications & Networking
1 113 (7.13%) LAN
2 110 (6.94%) WAN
3 86 (5.43%) TCP/IP
4 82 (5.17%) VPN
5 73 (4.61%) Internet
6 65 (4.10%) Firewall
7 58 (3.66%) DHCP
8 55 (3.47%) DNS
9 47 (2.97%) VoIP
10 35 (2.21%) IP Telephony
11 21 (1.32%) SAN
11 21 (1.32%) ADSL
12 20 (1.26%) Wireless
13 14 (0.88%) VLAN
14 12 (0.76%) 3G
15 10 (0.63%) Ethernet
15 10 (0.63%) WebEx
16 9 (0.57%) Broadband
17 8 (0.50%) SSL
17 8 (0.50%) Wi-Fi
Database & Business Intelligence
1 46 (2.90%) SQL Server
2 13 (0.82%) Relational Database
3 11 (0.69%) SQL Server 2008
4 7 (0.44%) Crystal Reports
5 6 (0.38%) SQL Server 2012
6 3 (0.19%) MS Access
7 2 (0.13%) SQL Server Reporting Services
7 2 (0.13%) Oracle Database
8 1 (0.063%) SQL Server 2005
8 1 (0.063%) SQL Server Integration Services
8 1 (0.063%) Oracle Reports
8 1 (0.063%) RDBMS
8 1 (0.063%) SQL Server 2000
8 1 (0.063%) FileMaker
Development Applications
1 5 (0.32%) Yeoman
2 4 (0.25%) InstallShield
3 2 (0.13%) Jenkins
General
1 284 (17.92%) Finance
2 176 (11.10%) Legal
3 152 (9.59%) Law
4 132 (8.33%) Banking
5 56 (3.53%) Retail
6 46 (2.90%) Telecoms
7 34 (2.15%) International Banking
8 20 (1.26%) Advertising
9 15 (0.95%) German Language
10 14 (0.88%) Investment Banking
10 14 (0.88%) Financial Institution
11 13 (0.82%) Marketing
12 9 (0.57%) Pharmaceutical
12 9 (0.57%) Publishing
13 8 (0.50%) Multimedia
13 8 (0.50%) French Language
14 6 (0.38%) Swedish Language
14 6 (0.38%) Turkish Language
14 6 (0.38%) Manufacturing
15 5 (0.32%) Retail Banking
Libraries, Frameworks & Software Standards
1 15 (0.95%) Web Services
2 13 (0.82%) Application Packaging
3 9 (0.57%) .NET
4 6 (0.38%) COM
5 5 (0.32%) ASP.NET
5 5 (0.32%) FIX Protocol
5 5 (0.32%) jQuery
5 5 (0.32%) XML
6 4 (0.25%) HTML
7 3 (0.19%) CSS
8 2 (0.13%) JSP
9 1 (0.063%) EDI
Miscellaneous
1 185 (11.67%) Blackberry
2 89 (5.62%) Analytical Skills
3 68 (4.29%) Management Information System
4 39 (2.46%) Computer Science
5 32 (2.02%) iPhone
6 28 (1.77%) Mathematics
7 26 (1.64%) Fat Client
7 26 (1.64%) iPad
7 26 (1.64%) Thin Client
8 25 (1.58%) EPoS
9 17 (1.07%) Enterprise Software
10 16 (1.01%) Video Conferencing
10 16 (1.01%) PDA
11 13 (0.82%) Hedge funds
12 12 (0.76%) Data Centre
13 11 (0.69%) CMDB
14 10 (0.63%) NHS
15 9 (0.57%) BYOD
16 8 (0.50%) Handset
17 5 (0.32%) User Experience
Operating Systems
1 1036 (65.36%) Windows
2 559 (35.27%) Windows 7
3 216 (13.63%) Windows XP
4 129 (8.14%) Windows 8
5 109 (6.88%) Windows Server 2003
6 97 (6.12%) Windows Server 2008
7 73 (4.61%) Android
8 62 (3.91%) Windows Server 2012
9 51 (3.22%) Linux
10 46 (2.90%) Apple iOS
11 33 (2.08%) Windows Vista
12 22 (1.39%) Mac OS X
13 21 (1.32%) UNIX
14 18 (1.14%) Windows 2000 Server
15 14 (0.88%) Windows 2000
16 7 (0.44%) Windows Mobile
17 5 (0.32%) Mac OS
17 5 (0.32%) Solaris
18 2 (0.13%) Ubuntu
18 2 (0.13%) Windows Phone
Processes & Methodologies
1 716 (45.17%) ITIL
2 229 (14.45%) Service Management
3 156 (9.84%) Incident Management
4 73 (4.61%) ITSM
5 65 (4.10%) Time Management
6 61 (3.85%) Service Delivery
7 57 (3.60%) Problem Management
8 54 (3.41%) CRM
8 54 (3.41%) Document Management
9 51 (3.22%) Configuration Management
10 43 (2.71%) Change Management
11 32 (2.02%) Service Desk Management
12 30 (1.89%) Asset Management
13 26 (1.64%) Mentoring
14 24 (1.51%) Practice Management
15 22 (1.39%) Continuous Improvement
16 21 (1.32%) PRINCE2
17 18 (1.14%) Project Management
18 16 (1.01%) ITIL V3
19 13 (0.82%) Investment Management
Programming Languages
1 70 (4.42%) SQL
2 25 (1.58%) C
3 8 (0.50%) Java
4 5 (0.32%) C#
5 4 (0.25%) PowerShell
6 3 (0.19%) JavaScript
6 3 (0.19%) T-SQL
7 1 (0.063%) ActionScript
7 1 (0.063%) Shell Script
7 1 (0.063%) ActionScript 2.0
Qualifications
1 148 (9.34%) Microsoft Certification
2 129 (8.14%) Degree
3 106 (6.69%) MCP
4 68 (4.29%) Security Cleared
5 61 (3.85%) ITIL Certification
6 53 (3.34%) MCSE
7 51 (3.22%) Cisco Certification
8 46 (2.90%) CCNA
8 46 (2.90%) SC Cleared
9 45 (2.84%) MCITP
10 44 (2.78%) MCDST
11 36 (2.27%) A+ Certification
12 30 (1.89%) MCSA
13 27 (1.70%) ITIL Foundation Certificate
14 26 (1.64%) MCTS
15 25 (1.58%) MOS
16 10 (0.63%) CCENT
17 8 (0.50%) HND
18 4 (0.25%) HNC
19 3 (0.19%) CCNP
Quality Assurance & Compliance
1 388 (24.48%) SLA
2 20 (1.26%) ISO 9001
3 6 (0.38%) ISO/IEC 27001
3 6 (0.38%) QA
4 2 (0.13%) JSP 440
5 1 (0.063%) Data Quality
System Software
1 773 (48.77%) Active Directory
2 81 (5.11%) VMware Infrastructure
3 53 (3.34%) Hyper-V
4 41 (2.59%) XenApp
5 18 (1.14%) XenServer
5 18 (1.14%) XenDesktop
6 14 (0.88%) vSphere
7 10 (0.63%) Microsoft App-V
8 6 (0.38%) Terminal Server
8 6 (0.38%) Terminal Services
8 6 (0.38%) VMware ESXi
9 3 (0.19%) vCloud
9 3 (0.19%) KVM
9 3 (0.19%) BitLocker
9 3 (0.19%) MetaFrame
9 3 (0.19%) VMware ESX
10 2 (0.13%) Citrix Presentation Server
10 2 (0.13%) ISA Server
10 2 (0.13%) Forefront TMG
11 1 (0.063%) UAG
Systems Management
1 85 (5.36%) SCCM
2 13 (0.82%) Backup Exec
2 13 (0.82%) Norton AntiVirus
2 13 (0.82%) DameWare
3 6 (0.38%) ZENworks
4 5 (0.32%) SCSM
4 5 (0.32%) SCOM
5 4 (0.25%) Systems Management Server (SMS)
6 3 (0.19%) Nagios
6 3 (0.19%) NetBackup
6 3 (0.19%) WSUS
7 2 (0.13%) Puppet
7 2 (0.13%) OpenView
7 2 (0.13%) Tivoli
7 2 (0.13%) Tivoli Storage Manager
7 2 (0.13%) Ansible
7 2 (0.13%) AirWatch
7 2 (0.13%) Symantec Enterprise Vault
7 2 (0.13%) CA Spectrum
7 2 (0.13%) Symantec Endpoint Protection
Vendors
1 809 (51.04%) Microsoft
2 269 (16.97%) Citrix
3 132 (8.33%) Cisco
3 132 (8.33%) VMware
4 46 (2.90%) Remedy
5 41 (2.59%) HP
6 39 (2.46%) Apple
7 34 (2.15%) ServiceNow
8 33 (2.08%) Symantec
9 31 (1.96%) Lotus
10 26 (1.64%) Dell
10 26 (1.64%) OpenText
11 22 (1.39%) Adobe
12 21 (1.32%) Oracle
13 18 (1.14%) AppSense
14 17 (1.07%) SAP
14 17 (1.07%) McAfee
15 16 (1.01%) Reuters
15 16 (1.01%) Bloomberg
16 14 (0.88%) Avaya
Southampton, Hampshire
Amicus ITS
Salary: £20,000 per annum plus shift allowance of 15% of basic annual salary
Posted: 1 hour ago
Warrington, Cheshire
X4 Group
Salary: Dependent on Experience
Posted: 15 hours ago
Camberley, Surrey
Imperative People
Salary: £20000.00 - £24000.00 per annum + bens
Posted: 17 hours ago
Northwich, Cheshire
OSM Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 19 hours ago
Witham, Essex
Essex County Fire and Rescue Service
Salary: From £22,937 to £24,472 per annum
Posted: 19 hours ago
Exeter, Devon
Global Technology Solutions Ltd
Salary: £19000 - £20000 per annum + Benefits+Training
Posted: 21 hours ago
Leeds, West Yorkshire
Staffline Express / Group
Salary: From £25,000 to £35,000 per annum
Posted: 21 hours ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £20000 per annum
Posted: 22 hours ago
Leeds, West Yorkshire
Lorien Resourcing
Salary: £20000 - £23000 per annum + Benefits
Posted: 22 hours ago
City, London
McGregor Boyall
Salary: £34 - £37 per annum + package
Posted: 23 hours ago
Portsmouth, Hampshire
Sopra Steria Recruitment
Salary: From £22,000 to £25,000 per annum Flexible Benefits
Posted: Yesterday
Lincoln, Lincolnshire
EMBS - People Transfer
Salary: 17.5k + 2.5k Shift Allowance (DOE)
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £16000 - £20800 per annum + benefits
Posted: Yesterday
Horsham, West Sussex
Cyber Team
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Cardiff, South Glamorgan
CPS Group UK
Salary: £15k - 18k per year + Shift allowance, bonus, Pension, Health care
Posted: Yesterday
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + benefits
Posted: Yesterday
Bridgend, Mid Glamorgan
Bluetownonline
Salary: £15500 - £17500 per annum
Posted: Yesterday
Central London / West End
Allied Worldwide
Salary: Benefits
Posted: Yesterday
Staines, Middlesex
Experis Ltd
Salary: £20000 - £28000 per annum
Posted: Yesterday
City, London
Sanderson
Salary: £30000.00 - £35000.00 per annum
Posted: Yesterday