The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK
Rank 347 347 337
Rank change year-on-year
0 -10
Permanent jobs requiring a Service Desk Analyst 740 875 965
As % of all permanent IT jobs located in the UK 0.88% 0.88% 0.93%
As % of the Job Titles category 0.91% 0.92% 0.96%
Number of salaries quoted 634 737 849
Median salary £23,500 £23,000 £23,000
Median salary % change year-on-year
+2.17% -
90% offered a salary of more than £19,000 £18,550 £19,000
10% offered a salary of more than £32,500 £32,500 £33,500
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81056 95508 100334
As % of all permanent IT jobs located in the UK 96.41% 96.44% 96.69%
Number of salaries quoted 67357 80149 83348
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 24 January 2017 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -5 705 £23,500 +0.85% 91
London -7 249 £30,000 - 25
South East +50 163 £22,500 - 20
Yorkshire +21 76 £21,750 +1.16% 7
Surrey +50 68 £24,000 -4.00% 10
South West +1 47 £22,000 +2.32% 5
West Midlands -16 47 £20,000 - 9
North West -39 42 £22,500 +4.65% 7
East of England +20 40 £25,000 +16.27% 10
West Yorkshire +10 39 £22,750 +5.63% 3
Leeds +30 34 £22,500 +2.27% 1
East Midlands -12 31 £22,000 +2.32% 6
City of London -8 30 £32,500 +6.55% 5
Hampshire +10 26 £19,000 -5.00% 2
Berkshire +48 25 £22,500 -6.25% 1
Cambridgeshire +13 21 £25,800 +17.27% 6
North Yorkshire -3 19 £20,000 -4.15% 3
South Yorkshire +20 18 £21,000 +27.27% 1
Bristol +12 18 £21,500 - 2
Woking +25 17 £30,001 +15.38% 2
Birmingham -5 17 £19,000 -5.00% 3
Wales -6 17 £20,000 -
Wiltshire +20 16 £25,000 -
Manchester -35 16 £25,500 +13.33% 3
East Sussex +27 15 £21,000 +1.20%
South Wales +12 15 £19,500 -2.50%
Brighton +25 13 £21,000 +1.20%
Epsom +16 12 £24,000 -
Basingstoke +10 12 £19,000 -11.62%
Sheffield +14 11 £21,000 +10.52% 1

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1040 (65.12%) Windows
2 847 (53.04%) Active Directory
3 784 (49.09%) ITIL
4 726 (45.46%) MS Office
5 720 (45.08%) Microsoft
6 642 (40.20%) Windows 7
7 491 (30.75%) MS Excel
8 458 (28.68%) SLA
9 361 (22.60%) Citrix
10 285 (17.85%) Finance
11 270 (16.91%) Service Management
12 263 (16.47%) MS Exchange
13 238 (14.90%) Windows Server
14 229 (14.34%) Law
15 202 (12.65%) Legal
16 195 (12.21%) Cisco
17 181 (11.33%) VPN
18 160 (10.02%) Microsoft Certification
19 156 (9.77%) Blackberry
20 144 (9.02%) Windows 8
21 131 (8.20%) Incident Management
22 122 (7.64%) Analytical Skills
23 117 (7.33%) Office 365
24 112 (7.01%) VMware
25 106 (6.64%) Service Delivery
26 103 (6.45%) TCP/IP
26 103 (6.45%) Windows 10
27 100 (6.26%) Windows Server 2008
28 99 (6.20%) Document Management
29 96 (6.01%) Ticket Management

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 263 (16.47%) MS Exchange
2 81 (5.07%) Exchange Server 2010
3 72 (4.51%) Exchange Server 2007
4 70 (4.38%) SharePoint
5 64 (4.01%) Blackberry Enterprise Server
6 29 (1.82%) Exchange Server 2013
7 24 (1.50%) Skype for Business
8 15 (0.94%) Exchange Server 2003
9 9 (0.56%) SharePoint 2010
10 7 (0.44%) IBM Notes
11 4 (0.25%) IIS
12 3 (0.19%) CMS
13 2 (0.13%) SharePoint 2013
14 1 (0.063%) Exchange Server 5.5
14 1 (0.063%) GroupWise
Applications
1 726 (45.46%) MS Office
2 491 (30.75%) MS Excel
3 39 (2.44%) MS PowerPoint
4 18 (1.13%) MS Visio
5 7 (0.44%) MS Project
6 5 (0.31%) Spreadsheet
7 3 (0.19%) Adobe Creative Suite
8 2 (0.13%) InfoPath
9 1 (0.063%) Acrobat
Business Applications
1 14 (0.88%) SAP Oil and Gas
2 6 (0.38%) PeopleSoft HRMS
3 4 (0.25%) Dynamics CRM
3 4 (0.25%) Remedy ITSM
4 1 (0.063%) assyst
4 1 (0.063%) Dynamics AX
4 1 (0.063%) Dynamics GP
4 1 (0.063%) Dynamics NAV
4 1 (0.063%) Movex
4 1 (0.063%) Salesforce.com CRM
4 1 (0.063%) thinkFolio
Cloud Services
1 117 (7.33%) Office 365
2 59 (3.69%) Mimecast
3 15 (0.94%) Microsoft Azure
4 4 (0.25%) Cloud Computing
5 2 (0.13%) Amazon AWS
5 2 (0.13%) SaaS
6 1 (0.063%) Adobe Creative Cloud
6 1 (0.063%) G Suite
Communications & Networking
1 181 (11.33%) VPN
2 103 (6.45%) TCP/IP
3 73 (4.57%) DNS
4 70 (4.38%) LAN
5 68 (4.26%) WAN
6 59 (3.69%) DHCP
7 56 (3.51%) VoIP
8 35 (2.19%) Firewall
8 35 (2.19%) Remote Desktop
9 30 (1.88%) Internet
10 19 (1.19%) Skype
11 17 (1.06%) Wireless
12 15 (0.94%) Wi-Fi
13 13 (0.81%) SSL
14 10 (0.63%) Intranet
14 10 (0.63%) IP Telephony
15 8 (0.50%) SAN
15 8 (0.50%) VLAN
16 7 (0.44%) ADSL
16 7 (0.44%) ATM
Database & Business Intelligence
1 17 (1.06%) SQL Server
2 6 (0.38%) BusinessObjects Business Intelligence
2 6 (0.38%) MS Access
3 4 (0.25%) GIS
3 4 (0.25%) Relational Database
4 3 (0.19%) SQL Server 2008
4 3 (0.19%) SQL Server 2012
5 2 (0.13%) Oracle Database
5 2 (0.13%) Oracle Reports
6 1 (0.063%) Crystal Reports
6 1 (0.063%) SQL Server 2000
6 1 (0.063%) SQL Server 2005
6 1 (0.063%) SQL Server Integration Services
6 1 (0.063%) SQL Server Reporting Services
Development Applications
1 24 (1.50%) JIRA
2 1 (0.063%) Visual Studio
General
1 285 (17.85%) Finance
2 229 (14.34%) Law
3 202 (12.65%) Legal
4 49 (3.07%) Banking
5 47 (2.94%) Telecoms
6 31 (1.94%) Manufacturing
7 30 (1.88%) Marketing
8 25 (1.57%) French Language
8 25 (1.57%) German Language
9 23 (1.44%) Retail
10 15 (0.94%) Back Office
11 14 (0.88%) Electronics
12 12 (0.75%) Publishing
12 12 (0.75%) Spanish Language
13 9 (0.56%) Front Office
14 8 (0.50%) Advertising
15 7 (0.44%) Dutch Language
15 7 (0.44%) International Banking
15 7 (0.44%) Investment Banking
16 6 (0.38%) Italian Language
Libraries, Frameworks & Software Standards
1 10 (0.63%) .NET
2 5 (0.31%) Software Packaging
3 4 (0.25%) ASP.NET
3 4 (0.25%) COM
3 4 (0.25%) jQuery
4 2 (0.13%) Middleware
5 1 (0.063%) EDI
Miscellaneous
1 156 (9.77%) Blackberry
2 122 (7.64%) Analytical Skills
3 82 (5.13%) iPhone
4 42 (2.63%) iPad
5 37 (2.32%) Video Conferencing
6 35 (2.19%) Management Information System
7 31 (1.94%) Smartphone
8 25 (1.57%) Virtual Team
9 16 (1.00%) Data Centre
10 15 (0.94%) Client/Server
11 13 (0.81%) Driving Licence
12 12 (0.75%) Chip and PIN
13 11 (0.69%) Computer Science
14 10 (0.63%) Enterprise Software
14 10 (0.63%) Enterprise Storage
15 9 (0.56%) Fat Client
15 9 (0.56%) Thin Client
16 8 (0.50%) Fintech
17 7 (0.44%) BYOD
17 7 (0.44%) Data Protection Act
Operating Systems
1 1040 (65.12%) Windows
2 642 (40.20%) Windows 7
3 238 (14.90%) Windows Server
4 144 (9.02%) Windows 8
5 103 (6.45%) Windows 10
6 100 (6.26%) Windows Server 2008
7 78 (4.88%) Windows XP
8 71 (4.45%) Windows Server 2012
9 42 (2.63%) Windows Server 2003
10 41 (2.57%) Android
11 37 (2.32%) Linux
12 27 (1.69%) Mac OS X
13 21 (1.31%) Apple iOS
14 18 (1.13%) Mac OS
15 17 (1.06%) Unix
16 12 (0.75%) Windows Vista
17 6 (0.38%) Windows 2000
18 2 (0.13%) Windows Phone
19 1 (0.063%) OS/2
19 1 (0.063%) Windows Mobile
Processes & Methodologies
1 784 (49.09%) ITIL
2 270 (16.91%) Service Management
3 131 (8.20%) Incident Management
4 106 (6.64%) Service Delivery
5 99 (6.20%) Document Management
6 96 (6.01%) Ticket Management
7 92 (5.76%) ITSM
8 71 (4.45%) ITIL V3
9 66 (4.13%) Virtual Environments
10 64 (4.01%) Problem Management
11 63 (3.94%) Case Management
12 54 (3.38%) Time Management
13 49 (3.07%) CRM
14 44 (2.76%) Root Cause Analysis
15 32 (2.00%) Business Intelligence
16 29 (1.82%) Data Protection
17 28 (1.75%) Migration
18 22 (1.38%) Workflow
19 21 (1.31%) Change Management
19 21 (1.31%) Workflow Management
Programming Languages
1 62 (3.88%) SQL
2 38 (2.38%) C
3 9 (0.56%) PowerShell
4 5 (0.31%) C#
5 4 (0.25%) T-SQL
6 2 (0.13%) Java
6 2 (0.13%) PL/SQL
Qualifications
1 160 (10.02%) Microsoft Certification
2 84 (5.26%) ITIL Certification
3 75 (4.70%) MCSA
4 74 (4.63%) Degree
5 71 (4.45%) MCSE
5 71 (4.45%) Security Cleared
6 56 (3.51%) MCITP
6 56 (3.51%) MCP
7 52 (3.26%) Cisco Certification
8 50 (3.13%) CCNA
9 36 (2.25%) SC Cleared
10 34 (2.13%) MOS
11 31 (1.94%) MCDST
12 22 (1.38%) ITIL Foundation Certificate
13 17 (1.06%) DV Cleared
14 14 (0.88%) A+ Certification
14 14 (0.88%) MCTS
15 9 (0.56%) HND
16 7 (0.44%) VMware Certified Professional (VCP)
17 6 (0.38%) BC Cleared
Quality Assurance & Compliance
1 458 (28.68%) SLA
2 11 (0.69%) QA
3 8 (0.50%) Sarbanes-Oxley
4 6 (0.38%) ISO/IEC 27001
5 5 (0.31%) ISO 9001
6 2 (0.13%) Data Quality
7 1 (0.063%) Disclosure Scotland
7 1 (0.063%) ISO22301
System Software
1 847 (53.04%) Active Directory
2 64 (4.01%) VMware Infrastructure
3 44 (2.76%) Hyper-V
4 40 (2.50%) XenApp
5 19 (1.19%) XenDesktop
6 11 (0.69%) Virtual Servers
7 7 (0.44%) BlackBerry Internet Service
8 3 (0.19%) Terminal Server
8 3 (0.19%) Terminal Services
9 2 (0.13%) BitLocker
9 2 (0.13%) Microsoft App-V
9 2 (0.13%) UAG
9 2 (0.13%) Virtual Desktop
9 2 (0.13%) vSphere
10 1 (0.063%) Citrix Presentation Server
10 1 (0.063%) NDS
10 1 (0.063%) NetIQ eDirectory
10 1 (0.063%) VMware ESX
Systems Management
1 84 (5.26%) SCCM
2 20 (1.25%) Backup Exec
3 18 (1.13%) AirWatch
4 14 (0.88%) SCOM
5 10 (0.63%) Nagios
6 9 (0.56%) XenMobile
7 7 (0.44%) WSUS
8 6 (0.38%) DameWare
8 6 (0.38%) Norton AntiVirus
8 6 (0.38%) Systems Management Server (SMS)
9 5 (0.31%) CA Spectrum
9 5 (0.31%) NetBackup
10 4 (0.25%) Symantec Enterprise Vault
11 3 (0.19%) OpenView
11 3 (0.19%) OVSD
11 3 (0.19%) ServiceCenter
12 1 (0.063%) Casper Suite
12 1 (0.063%) Failover Clustering
12 1 (0.063%) SCSM
12 1 (0.063%) Tivoli
Vendors
1 720 (45.08%) Microsoft
2 361 (22.60%) Citrix
3 195 (12.21%) Cisco
4 112 (7.01%) VMware
5 85 (5.32%) iManage
6 66 (4.13%) Mitel
7 55 (3.44%) SAP
8 51 (3.19%) Apple
9 45 (2.82%) Remedy
10 33 (2.07%) Symantec
11 29 (1.82%) ServiceNow
12 27 (1.69%) Dell
13 26 (1.63%) HP
13 26 (1.63%) LANDesk
14 23 (1.44%) Avaya
15 20 (1.25%) Adobe
16 18 (1.13%) Bomgar
17 14 (0.88%) Polycom
18 12 (0.75%) Google
18 12 (0.75%) RedPrairie
Harrogate, North Yorkshire
Mortimer Spinks
Posted: 12 hours ago
North Yorkshire
The Bridge Ltd
Salary: From £20,000 to £25,000 per annum + Shift Allowance + Good Bens
Posted: 16 hours ago
London
ComputAppoint
Salary: £17000 - £18000 per annum
Posted: 9 hours ago
Chelmsford, Essex
Information Technology Services
Salary: £30k - 35k per year
Posted: 10 hours ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 10 hours ago
Sheffield, South Yorkshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 9 hours ago
Derbyshire
Head Resourcing
Salary: £21000.00 per annum + Benefits
Posted: 9 hours ago
Chesterfield, Derbyshire
Head Resourcing
Salary: £19000 - £21000 per annum + pension and other benefits
Posted: 9 hours ago
London
Eames Consulting
Salary: £25000 - £30000 per annum + free travel + free lunches
Posted: Yesterday
Coventry, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £0.00 - £19000 per annum + Pension & Benefits
Posted: Yesterday
Ferndown, Dorset
Ashdown IT
Salary: £25000 per annum
Posted: Yesterday
London
Plan-net
Salary: Unspecified Competitive rate
Posted: Yesterday
Leeds, West Yorkshire
onezeero.
Salary: £18000 - £20000 per annum
Posted: 7 hours ago
Chessington, Surrey
Vantage Recruitment Solutions Ltd
Salary: Up to £21,000 per annum + Benefits
Posted: 13 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £18000.00 per annum
Posted: 10 hours ago
Crawley, West Sussex
Harvey Nash plc
Salary: £21000 - £24000 per annum + + Package
Posted: 5 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £23400 per annum + ben
Posted: Yesterday
Richmond, Surrey
First Point
Salary: £20000.00 - £30000.00 per annum + Bonus + Benefits
Posted: Yesterday
Hampshire
Executive Recruitment Services (ERS)
Salary: £18000 - £20000 per annum
Posted: Yesterday
Bristol, Avon
Plan-net
Salary: Competitive rate
Posted: Yesterday
Glasgow, Lanarkshire
Search Consultancy
Posted: 4 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £20000 per annum + training, progression
Posted: 4 days ago
Huntingdon, Cambridgeshire
Rullion IT Plus
Salary: £75 per day
Posted: 6 days ago
Hounslow, Middlesex
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum
Posted: 4 days ago
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: Yesterday
Bristol, Avon
People Source Consulting
Salary: £25000 - £30000 per annum + Excellent Benefits
Posted: Yesterday
Guildford, Surrey
First Point
Salary: £18000.00 - £24000.00 per annum + Bonus + Benefits
Posted: 4 days ago
South West London
Hays Finance Technology
Salary: £30000.00 - £35000.00 per annum + 1.5x pension + progression
Posted: 6 days ago
London
Red10
Salary: £25000 - £35000 per annum + bonus and benefits
Posted: 4 days ago