The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 309 389 383
Rank change year-on-year
+80 -6
Permanent jobs requiring a Service Desk Analyst 974 819 866
As % of all permanent IT jobs located in the UK 0.99% 0.74% 0.74%
As % of the Job Titles category 1.03% 0.77% 0.77%
Number of salaries quoted 833 694 760
Median salary £24,000 £24,000 £23,000
Median salary % change year-on-year
- +4.34%
90% offered a salary of more than £19,000 £19,000 £18,000
10% offered a salary of more than £32,500 £34,000 £32,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94453 106197 112297
As % of all permanent IT jobs located in the UK 96.44% 96.32% 96.48%
Number of salaries quoted 79493 87537 91539
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 26 July 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +77 905 £24,000 - 85
London +87 365 £27,973 -1.85% 20
South East +10 172 £22,500 -4.25% 26
Yorkshire +39 94 £21,000 -2.32% 12
East of England +53 77 £20,500 -4.65% 6
Surrey +61 66 £23,000 -4.16% 7
East Midlands +45 59 £24,000 +20.00% 4
West Yorkshire +14 57 £21,500 -1.14% 7
West Midlands +18 52 £20,500 -2.38% 8
City of London +44 43 £30,000 - 6
South West +7 43 £22,500 +2.85% 3
North West +7 37 £21,500 +1.17% 6
Leeds +21 36 £21,000 -4.54% 7
Hampshire -20 31 £20,500 -8.88% 6
Nottingham +37 29 £24,500 +25.64%
Nottinghamshire +35 29 £24,500 +27.27%
Southampton 0 28 £20,750 +9.21% 5
Buckinghamshire +11 27 £21,000 -6.66% 9
Hertfordshire +31 25 £21,500 -20.37% 3
North Yorkshire +33 24 £17,250 -23.33% 3
Manchester +2 24 £23,000 +4.54% 4
Bristol +31 23 £25,000 +14.94%
Leicestershire -3 22 £22,000 -2.22%
Northamptonshire +33 20 £25,000 +6.38% 4
Leicester +9 19 £22,050 -9.12%
Wales +12 17 £18,000 -1.36% 5
Harrogate +43 16 £16,500 -26.66%
South Wales +17 16 £17,000 -6.84% 5
Birmingham -3 16 £20,500 -2.38%
West Sussex -9 16 £27,500 +20.87% 1

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1390 (70.81%) Windows
2 1110 (56.55%) Active Directory
3 935 (47.63%) MS Office
4 899 (45.80%) ITIL
5 877 (44.68%) Microsoft
6 790 (40.24%) Windows 7
7 654 (33.32%) MS Excel
8 530 (27.00%) SLA
9 401 (20.43%) Citrix
10 337 (17.17%) Finance
11 316 (16.10%) MS Exchange
12 291 (14.82%) Service Management
13 282 (14.37%) Microsoft Certification
14 273 (13.91%) Windows Server
15 242 (12.33%) Law
16 235 (11.97%) Cisco
17 217 (11.05%) Legal
18 211 (10.75%) Blackberry
18 211 (10.75%) Windows 8
19 196 (9.98%) Incident Management
20 189 (9.63%) VPN
21 163 (8.30%) Windows XP
21 163 (8.30%) Office 365
22 148 (7.54%) VMware
23 139 (7.08%) Windows Server 2008
24 136 (6.93%) Analytical Skills
25 134 (6.83%) MCSE
26 125 (6.37%) Ticket Management
27 123 (6.27%) Exchange Server 2010
27 123 (6.27%) TCP/IP

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 316 (16.10%) MS Exchange
2 123 (6.27%) Exchange Server 2010
3 117 (5.96%) Blackberry Enterprise Server
4 85 (4.33%) SharePoint
5 66 (3.36%) Exchange Server 2007
6 47 (2.39%) Skype for Business
7 40 (2.04%) Exchange Server 2013
8 39 (1.99%) Exchange Server 2003
9 26 (1.32%) IBM Notes
10 22 (1.12%) IIS
11 7 (0.36%) Exchange Server 2000
12 6 (0.31%) MS Project Server
12 6 (0.31%) Office Communications Server
12 6 (0.31%) SharePoint Server
13 4 (0.20%) SugarCRM
14 2 (0.10%) Exchange Server 5.5
15 1 (0.051%) CMS
15 1 (0.051%) Confluence
15 1 (0.051%) SharePoint 2010
15 1 (0.051%) SharePoint 2013
Applications
1 935 (47.63%) MS Office
2 654 (33.32%) MS Excel
3 113 (5.76%) MS PowerPoint
4 10 (0.51%) Adobe Creative Suite
4 10 (0.51%) MS Visio
5 5 (0.25%) Acrobat
5 5 (0.25%) MS Project
6 1 (0.051%) Spreadsheet
Business Applications
1 15 (0.76%) Dynamics CRM
2 13 (0.66%) assyst
3 5 (0.25%) Remedy ITSM
4 4 (0.20%) FastStats
4 4 (0.20%) SystmOne
4 4 (0.20%) thinkFolio
4 4 (0.20%) Unica
5 3 (0.15%) SAP Oil and Gas
6 2 (0.10%) Lorenzo
7 1 (0.051%) Eikon
7 1 (0.051%) Visualfiles
Cloud Services
1 163 (8.30%) Office 365
2 56 (2.85%) Mimecast
3 23 (1.17%) Microsoft Azure
4 12 (0.61%) SaaS
5 4 (0.20%) Google Apps
6 2 (0.10%) Amazon AWS
7 1 (0.051%) Cloud Computing
Communications & Networking
1 189 (9.63%) VPN
2 123 (6.27%) TCP/IP
3 120 (6.11%) LAN
4 118 (6.01%) WAN
5 107 (5.45%) VoIP
6 106 (5.40%) DNS
7 81 (4.13%) DHCP
8 73 (3.72%) Firewall
8 73 (3.72%) Internet
9 37 (1.88%) Remote Desktop
10 22 (1.12%) Intranet
11 21 (1.07%) PBX
12 20 (1.02%) Wireless
13 18 (0.92%) IP Telephony
14 14 (0.71%) SSL
15 12 (0.61%) Extranet
16 10 (0.51%) ADSL
16 10 (0.51%) Cisco ASA
16 10 (0.51%) Ethernet
17 9 (0.46%) Wi-Fi
Database & Business Intelligence
1 40 (2.04%) SQL Server
2 12 (0.61%) Oracle Database
2 12 (0.61%) SQL Server 2008
3 5 (0.25%) MS Access
4 4 (0.20%) Relational Database
5 3 (0.15%) SQLPlus
6 2 (0.10%) SQL Server 2005
7 1 (0.051%) Crystal Reports
7 1 (0.051%) Oracle Reports
7 1 (0.051%) SQL Server 2000
Development Applications
1 17 (0.87%) JIRA
2 1 (0.051%) Hudson
2 1 (0.051%) Visual Studio
General
1 337 (17.17%) Finance
2 242 (12.33%) Law
3 217 (11.05%) Legal
4 91 (4.64%) Banking
5 55 (2.80%) Telecoms
6 42 (2.14%) International Banking
6 42 (2.14%) Retail
7 27 (1.38%) German Language
8 17 (0.87%) Manufacturing
8 17 (0.87%) Marketing
9 14 (0.71%) Advertising
9 14 (0.71%) Financial Institution
9 14 (0.71%) Italian Language
10 11 (0.56%) French Language
11 9 (0.46%) Front Office
12 8 (0.41%) Back Office
12 8 (0.41%) Welsh Language
13 6 (0.31%) Investment Banking
13 6 (0.31%) Publishing
14 5 (0.25%) Billing
Libraries, Frameworks & Software Standards
1 15 (0.76%) .NET
2 13 (0.66%) HTML
3 9 (0.46%) CSS
4 7 (0.36%) ASP.NET
5 6 (0.31%) jQuery
6 3 (0.15%) COM
6 3 (0.15%) Web Services
7 2 (0.10%) Middleware
8 1 (0.051%) EDI
8 1 (0.051%) Software Packaging
8 1 (0.051%) XML
Miscellaneous
1 211 (10.75%) Blackberry
2 136 (6.93%) Analytical Skills
3 88 (4.48%) iPhone
4 47 (2.39%) Management Information System
5 43 (2.19%) iPad
6 41 (2.09%) Video Conferencing
7 32 (1.63%) Smartphone
8 27 (1.38%) Computer Science
8 27 (1.38%) Driving Licence
9 24 (1.22%) Mathematics
10 21 (1.07%) RSA SecurID
11 19 (0.97%) Data Centre
12 15 (0.76%) Data Protection Act
13 14 (0.71%) Fat Client
13 14 (0.71%) Fintech
13 14 (0.71%) Thin Client
14 11 (0.56%) Virtual Team
15 9 (0.46%) Client/Server
15 9 (0.46%) Economics
15 9 (0.46%) NHS
Operating Systems
1 1390 (70.81%) Windows
2 790 (40.24%) Windows 7
3 273 (13.91%) Windows Server
4 211 (10.75%) Windows 8
5 163 (8.30%) Windows XP
6 139 (7.08%) Windows Server 2008
7 112 (5.71%) Windows 10
8 102 (5.20%) Windows Server 2003
9 90 (4.58%) Windows Server 2012
10 78 (3.97%) Android
11 41 (2.09%) Windows Vista
12 37 (1.88%) Linux
13 36 (1.83%) Mac OS X
14 31 (1.58%) Unix
15 15 (0.76%) Mac OS
16 14 (0.71%) Apple iOS
17 9 (0.46%) VMS
18 7 (0.36%) Windows 2000 Server
19 6 (0.31%) Windows Mobile
20 5 (0.25%) Solaris
Processes & Methodologies
1 899 (45.80%) ITIL
2 291 (14.82%) Service Management
3 196 (9.98%) Incident Management
4 125 (6.37%) Ticket Management
5 109 (5.55%) ITIL V3
6 107 (5.45%) Document Management
7 94 (4.79%) Service Delivery
8 78 (3.97%) Problem Management
9 77 (3.92%) Time Management
10 70 (3.57%) Case Management
11 69 (3.52%) Root Cause Analysis
11 69 (3.52%) Virtual Environments
12 49 (2.50%) CRM
13 43 (2.19%) Change Management
14 40 (2.04%) Migration
15 37 (1.88%) ITSM
16 36 (1.83%) Wealth Management
17 34 (1.73%) Mentoring
18 32 (1.63%) Continuous Improvement
19 28 (1.43%) Network Monitoring
Programming Languages
1 98 (4.99%) SQL
2 35 (1.78%) C
3 13 (0.66%) C#
4 11 (0.56%) PowerShell
5 9 (0.46%) JavaScript
6 7 (0.36%) Java
7 5 (0.25%) PL/SQL
8 4 (0.20%) VB
9 3 (0.15%) T-SQL
10 2 (0.10%) VBA
11 1 (0.051%) PHP
11 1 (0.051%) Python
11 1 (0.051%) VBScript
Qualifications
1 282 (14.37%) Microsoft Certification
2 134 (6.83%) MCSE
3 122 (6.21%) MCP
4 115 (5.86%) Degree
5 103 (5.25%) Cisco Certification
6 98 (4.99%) CCNA
7 90 (4.58%) ITIL Certification
8 85 (4.33%) MCSA
9 69 (3.52%) Security Cleared
10 61 (3.11%) A+ Certification
11 55 (2.80%) MCITP
12 44 (2.24%) SC Cleared
13 42 (2.14%) MCDST
14 36 (1.83%) Network+ Certification
15 30 (1.53%) MOS
16 22 (1.12%) ITIL Foundation Certificate
17 21 (1.07%) MCTS
18 11 (0.56%) DV Cleared
19 10 (0.51%) DBS Check
20 9 (0.46%) HND
Quality Assurance & Compliance
1 530 (27.00%) SLA
2 22 (1.12%) QA
3 13 (0.66%) ISO 9001
4 8 (0.41%) Sarbanes-Oxley
5 7 (0.36%) ISO/IEC 27001
6 6 (0.31%) Data Quality
7 4 (0.20%) COBIT
8 1 (0.051%) ISO/IEC 20000
8 1 (0.051%) PCI DSS
System Software
1 1110 (56.55%) Active Directory
2 101 (5.15%) VMware Infrastructure
3 38 (1.94%) Hyper-V
3 38 (1.94%) XenApp
4 24 (1.22%) XenDesktop
5 8 (0.41%) Firmware
5 8 (0.41%) Virtual Machines
6 7 (0.36%) Citrix Presentation Server
7 5 (0.25%) UAG
8 4 (0.20%) Terminal Services
9 3 (0.15%) Terminal Server
9 3 (0.15%) vSphere
10 2 (0.10%) BitLocker
10 2 (0.10%) Microsoft App-V
10 2 (0.10%) Virtual Servers
10 2 (0.10%) VMware ESXi
11 1 (0.051%) Microsoft Virtual Server
11 1 (0.051%) Virtual Desktop
Systems Management
1 92 (4.69%) SCCM
2 20 (1.02%) Backup Exec
3 12 (0.61%) NetBackup
3 12 (0.61%) SCOM
4 9 (0.46%) AirWatch
5 8 (0.41%) Microsoft Intune
6 6 (0.31%) Norton AntiVirus
7 4 (0.20%) Casper Suite
7 4 (0.20%) DameWare
7 4 (0.20%) Iperf
7 4 (0.20%) Symantec Endpoint Protection
7 4 (0.20%) WSUS
8 3 (0.15%) Nagios
9 2 (0.10%) MAILsweeper
10 1 (0.051%) Ansible
10 1 (0.051%) CA Spectrum
10 1 (0.051%) Puppet
10 1 (0.051%) ServiceCenter
10 1 (0.051%) Tivoli
10 1 (0.051%) Tivoli Storage Manager
Vendors
1 877 (44.68%) Microsoft
2 401 (20.43%) Citrix
3 235 (11.97%) Cisco
4 148 (7.54%) VMware
5 73 (3.72%) Mitel
6 65 (3.31%) iManage
7 62 (3.16%) HP
8 60 (3.06%) Apple
9 58 (2.95%) Remedy
10 44 (2.24%) ServiceNow
11 37 (1.88%) Avaya
11 37 (1.88%) Dell
12 33 (1.68%) LANDesk
13 30 (1.53%) Juniper
14 28 (1.43%) Adobe
15 27 (1.38%) SolarWinds
16 24 (1.22%) Symantec
17 23 (1.17%) Bloomberg
17 23 (1.17%) Lotus
18 22 (1.12%) Extreme Networks
London
Give-A-Grad-A-Go Ltd
Salary: £18k - 22k per year
Posted: 17 hours ago
Leeds, West Yorkshire
Crimson Ltd
Salary: £18000 - £20000 per annum
Posted: 13 hours ago
Selby, North Yorkshire
The Bridge Ltd
Posted: 11 hours ago
Oxford, Oxfordshire
Redrock Consulting Ltd
Salary: £18000 - £26000 per annum + training, development
Posted: 18 hours ago
Selby, North Yorkshire
The Bridge Ltd
Posted: 11 hours ago
City, London
Hays Finance Technology
Salary: £25000.00 - £35000.00 per annum + bonus
Posted: 12 hours ago
West London
Ashdown IT
Salary: £25000 per annum + bonus
Posted: 17 hours ago
London
Explore Recruitment Solutions
Salary: £30000 - £35000 per annum
Posted: Yesterday
Bedford, Bedfordshire
Complete Tech Limited
Salary: Up to £25,000 per annum plus large bonus and shift allowance
Posted: 11 hours ago
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: Yesterday
Stoke-On-Trent, Staffordshire
Searchability
Salary: £18000 - £23000 per annum + Pension
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: £20000.00 - £22500.00 per annum + shift uplift
Posted: 21 hours ago
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22500.00 per annum
Posted: 13 hours ago
Epsom, Surrey
Executive Recruitment Services (ERS)
Salary: £20000 - £24000 per annum
Posted: 11 hours ago
Atherstone, Warwickshire
TNT Global IT
Salary: Unspecified Competitive Salary + Benefits
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £18000 - £20000 per annum
Posted: Yesterday
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 10 hours ago
Milton Keynes, Buckinghamshire
FCO Services
Salary: From £22,500 to £29,795 per annum
Posted: 17 hours ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: Yesterday
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £22000 - £24000 per annum
Posted: 15 hours ago
City, London
Miller Maxwell Ltd
Salary: From £35,000 to £45,000 per annum + Bonus & Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum + bonuses and benefits
Posted: 6 days ago
Hertfordshire
Cadence Resourcing
Salary: £20000 - £25000 per annum + excellent benefits
Posted: 4 days ago
London
Harvey Nash plc
Salary: £32000 - £34000 per annum + + Package
Posted: 4 days ago
Woking, Surrey
Plan UK
Salary: Competitive
Posted: 4 days ago
City, London
H&R Talent
Salary: From £27,000 to £35,000 per annum
Posted: Yesterday
North West London
Jonothan Bosworth
Salary: £25000 - £35000 Per Annum
Posted: Yesterday
High Wycombe, Buckinghamshire
ReThink Recruitment
Salary: £22000.00 - £26000.00 per annum + benefits
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: 4 days ago