The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 320 403 416
Rank change year-on-year
+83 +13
Permanent jobs requiring a Service Desk Analyst 962 802 833
As % of all permanent IT jobs located in the UK 0.98% 0.72% 0.69%
As % of the Job Titles category 1.02% 0.75% 0.72%
Number of salaries quoted 827 678 743
Median salary £24,000 £23,500 £23,000
Median salary % change year-on-year
+2.12% +2.17%
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £32,500 £34,000 £31,000
UK excluding London median salary £21,500 £22,000 £22,000
% change year-on-year
-2.27% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94361 106979 116217
As % of all permanent IT jobs located in the UK 96.39% 96.46% 96.49%
Number of salaries quoted 79501 88148 95129
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 30 June 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +75 899 £24,000 +2.12% 79
London +103 385 £27,500 -3.50% 17
South East +12 178 £22,500 -4.25% 26
Yorkshire +27 89 £21,000 -2.32% 7
East of England +48 65 £20,500 -4.65% 8
West Yorkshire +24 58 £21,500 -2.27% 5
Surrey +53 56 £26,000 +10.16% 5
East Midlands +36 56 £24,000 +23.07% 3
West Midlands -8 46 £20,500 -2.38% 8
City of London +26 40 £29,000 - 5
South West +11 37 £22,500 +3.44% 6
North West +14 35 £20,000 -9.09% 3
Leeds +15 34 £21,250 -3.40% 2
Hampshire -19 34 £21,000 -12.50% 5
Nottingham +37 30 £25,000 +28.20%
Nottinghamshire +32 30 £25,000 +31.57%
Buckinghamshire +18 30 £20,132 -10.52% 11
Southampton -4 24 £21,000 +10.52% 5
Leicestershire +2 22 £23,250 +3.33%
Milton Keynes +19 20 £20,000 -9.09% 4
Manchester +10 20 £19,500 -12.35% 1
Leicester +15 19 £24,500 +4.77%
Bristol +27 18 £25,000 +14.94% 2
Hertfordshire +19 18 £21,500 -15.68% 1
Northamptonshire +26 17 £22,500 +8.43% 3
North Yorkshire +19 17 £17,000 -28.42% 2
Wakefield +15 17 £21,500 +22.85% 1
West Sussex -15 17 £27,500 +18.27% 3
East Sussex - 17 £25,000 -
Essex +20 15 £20,500 -14.58% 2

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 June 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1348 (69.56%) Windows
2 1080 (55.73%) Active Directory
3 917 (47.32%) MS Office
4 885 (45.67%) ITIL
5 877 (45.25%) Microsoft
6 772 (39.83%) Windows 7
7 653 (33.69%) MS Excel
8 535 (27.61%) SLA
9 400 (20.64%) Citrix
10 350 (18.06%) Finance
11 320 (16.51%) MS Exchange
12 297 (15.33%) Service Management
13 269 (13.88%) Microsoft Certification
14 267 (13.78%) Windows Server
15 240 (12.38%) Law
16 226 (11.66%) Blackberry
17 215 (11.09%) Cisco
18 210 (10.84%) Incident Management
19 209 (10.78%) Legal
20 207 (10.68%) Windows 8
21 176 (9.08%) VPN
22 163 (8.41%) Windows XP
23 162 (8.36%) Office 365
24 156 (8.05%) VMware
25 152 (7.84%) Windows Server 2008
26 134 (6.91%) Exchange Server 2010
27 129 (6.66%) MCP
28 127 (6.55%) Analytical Skills
29 121 (6.24%) Blackberry Enterprise Server
30 117 (6.04%) TCP/IP

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 320 (16.51%) MS Exchange
2 134 (6.91%) Exchange Server 2010
3 121 (6.24%) Blackberry Enterprise Server
4 88 (4.54%) SharePoint
5 70 (3.61%) Exchange Server 2007
6 49 (2.53%) Skype for Business
7 41 (2.12%) Exchange Server 2013
8 40 (2.06%) Exchange Server 2003
9 24 (1.24%) IBM Notes
10 22 (1.14%) IIS
11 9 (0.46%) MS Project Server
11 9 (0.46%) SharePoint Server
12 8 (0.41%) Office Communications Server
13 7 (0.36%) Exchange Server 2000
14 4 (0.21%) SugarCRM
15 1 (0.052%) CMS
15 1 (0.052%) Confluence
15 1 (0.052%) Exchange Server 5.5
15 1 (0.052%) SharePoint 2013
Applications
1 917 (47.32%) MS Office
2 653 (33.69%) MS Excel
3 107 (5.52%) MS PowerPoint
4 12 (0.62%) MS Visio
5 10 (0.52%) Adobe Creative Suite
6 8 (0.41%) MS Project
7 5 (0.26%) Acrobat
Business Applications
1 19 (0.98%) Dynamics CRM
2 12 (0.62%) assyst
3 5 (0.26%) Remedy ITSM
4 4 (0.21%) FastStats
4 4 (0.21%) SystmOne
4 4 (0.21%) thinkFolio
4 4 (0.21%) Unica
5 3 (0.15%) SAP Oil and Gas
6 2 (0.10%) Lorenzo
7 1 (0.052%) Eikon
7 1 (0.052%) Visualfiles
Cloud Services
1 162 (8.36%) Office 365
2 51 (2.63%) Mimecast
3 22 (1.14%) Microsoft Azure
4 10 (0.52%) SaaS
5 4 (0.21%) Google Apps
6 2 (0.10%) Dropbox
7 1 (0.052%) Amazon AWS
7 1 (0.052%) Cloud Computing
Communications & Networking
1 176 (9.08%) VPN
2 117 (6.04%) TCP/IP
3 107 (5.52%) LAN
4 104 (5.37%) WAN
5 93 (4.80%) DNS
5 93 (4.80%) VoIP
6 80 (4.13%) Firewall
7 76 (3.92%) Internet
8 67 (3.46%) DHCP
9 40 (2.06%) Remote Desktop
10 31 (1.60%) Intranet
11 24 (1.24%) IP Telephony
12 21 (1.08%) PBX
13 20 (1.03%) Wireless
14 18 (0.93%) SSL
15 15 (0.77%) Wi-Fi
16 12 (0.62%) ADSL
17 10 (0.52%) Cisco ASA
18 9 (0.46%) Ethernet
18 9 (0.46%) Extranet
Database & Business Intelligence
1 41 (2.12%) SQL Server
2 18 (0.93%) SQL Server 2008
3 8 (0.41%) Oracle Database
4 5 (0.26%) MS Access
5 4 (0.21%) SQL Server 2005
6 3 (0.15%) Relational Database
6 3 (0.15%) SQLPlus
7 2 (0.10%) SQL Server 2000
8 1 (0.052%) Crystal Reports
8 1 (0.052%) Oracle Reports
Development Applications
1 14 (0.72%) JIRA
2 1 (0.052%) Hudson
2 1 (0.052%) Visual Studio
General
1 350 (18.06%) Finance
2 240 (12.38%) Law
3 209 (10.78%) Legal
4 92 (4.75%) Banking
5 56 (2.89%) Telecoms
6 46 (2.37%) Retail
7 39 (2.01%) International Banking
8 26 (1.34%) German Language
9 19 (0.98%) Manufacturing
10 18 (0.93%) Financial Institution
11 15 (0.77%) Advertising
12 14 (0.72%) Italian Language
13 12 (0.62%) Back Office
13 12 (0.62%) Publishing
14 11 (0.57%) Marketing
15 10 (0.52%) French Language
15 10 (0.52%) Investment Banking
16 9 (0.46%) Front Office
17 8 (0.41%) Welsh Language
18 5 (0.26%) Japanese Language
Libraries, Frameworks & Software Standards
1 13 (0.67%) HTML
2 11 (0.57%) .NET
3 9 (0.46%) CSS
4 5 (0.26%) Web Services
5 4 (0.21%) ASP.NET
5 4 (0.21%) COM
6 3 (0.15%) jQuery
6 3 (0.15%) Middleware
7 1 (0.052%) EDI
7 1 (0.052%) REST
7 1 (0.052%) Software Packaging
7 1 (0.052%) XML
Miscellaneous
1 226 (11.66%) Blackberry
2 127 (6.55%) Analytical Skills
3 82 (4.23%) iPhone
4 56 (2.89%) Management Information System
5 47 (2.43%) Video Conferencing
6 40 (2.06%) iPad
7 28 (1.44%) Driving Licence
8 24 (1.24%) Computer Science
8 24 (1.24%) Data Centre
8 24 (1.24%) Smartphone
9 23 (1.19%) Mathematics
10 22 (1.14%) RSA SecurID
11 17 (0.88%) Fat Client
11 17 (0.88%) Thin Client
12 15 (0.77%) Data Protection Act
13 13 (0.67%) Fintech
14 10 (0.52%) Economics
14 10 (0.52%) NHS
15 9 (0.46%) Client/Server
16 7 (0.36%) AS400
Operating Systems
1 1348 (69.56%) Windows
2 772 (39.83%) Windows 7
3 267 (13.78%) Windows Server
4 207 (10.68%) Windows 8
5 163 (8.41%) Windows XP
6 152 (7.84%) Windows Server 2008
7 113 (5.83%) Windows Server 2003
8 104 (5.37%) Windows 10
9 82 (4.23%) Windows Server 2012
10 65 (3.35%) Android
11 38 (1.96%) Windows Vista
12 37 (1.91%) Linux
13 36 (1.86%) Mac OS X
14 26 (1.34%) Unix
15 14 (0.72%) Apple iOS
15 14 (0.72%) Mac OS
16 9 (0.46%) VMS
17 7 (0.36%) Windows 2000 Server
18 6 (0.31%) Windows Mobile
19 5 (0.26%) Solaris
Processes & Methodologies
1 885 (45.67%) ITIL
2 297 (15.33%) Service Management
3 210 (10.84%) Incident Management
4 116 (5.99%) Ticket Management
5 103 (5.31%) Document Management
6 99 (5.11%) ITIL V3
7 96 (4.95%) Service Delivery
8 80 (4.13%) Problem Management
9 75 (3.87%) Time Management
10 69 (3.56%) Case Management
10 69 (3.56%) Root Cause Analysis
11 66 (3.41%) Virtual Environments
12 55 (2.84%) CRM
13 43 (2.22%) ITSM
14 40 (2.06%) Change Management
15 38 (1.96%) Migration
16 36 (1.86%) Wealth Management
17 35 (1.81%) Mentoring
18 32 (1.65%) Continuous Improvement
19 28 (1.44%) Knowledge Management
Programming Languages
1 90 (4.64%) SQL
2 33 (1.70%) C
3 10 (0.52%) C#
4 9 (0.46%) JavaScript
5 8 (0.41%) Java
5 8 (0.41%) PowerShell
6 5 (0.26%) PL/SQL
7 4 (0.21%) VB
8 2 (0.10%) T-SQL
8 2 (0.10%) VBA
9 1 (0.052%) PHP
9 1 (0.052%) Python
9 1 (0.052%) Shell Script
9 1 (0.052%) VBScript
Qualifications
1 269 (13.88%) Microsoft Certification
2 129 (6.66%) MCP
3 116 (5.99%) Degree
3 116 (5.99%) MCSE
4 95 (4.90%) Cisco Certification
5 91 (4.70%) ITIL Certification
6 89 (4.59%) CCNA
7 81 (4.18%) MCSA
8 64 (3.30%) A+ Certification
8 64 (3.30%) Security Cleared
9 56 (2.89%) MCITP
10 49 (2.53%) MCDST
11 44 (2.27%) SC Cleared
12 36 (1.86%) Network+ Certification
13 30 (1.55%) MOS
14 25 (1.29%) ITIL Foundation Certificate
15 22 (1.14%) MCTS
16 11 (0.57%) DV Cleared
17 9 (0.46%) Citrix Certification
17 9 (0.46%) DBS Check
Quality Assurance & Compliance
1 535 (27.61%) SLA
2 24 (1.24%) QA
3 13 (0.67%) ISO 9001
4 9 (0.46%) ISO/IEC 27001
5 8 (0.41%) Sarbanes-Oxley
6 6 (0.31%) Data Quality
7 5 (0.26%) COBIT
8 1 (0.052%) ISO/IEC 20000
8 1 (0.052%) PCI DSS
System Software
1 1080 (55.73%) Active Directory
2 105 (5.42%) VMware Infrastructure
3 40 (2.06%) Hyper-V
3 40 (2.06%) XenApp
4 22 (1.14%) XenDesktop
5 10 (0.52%) Virtual Machines
6 8 (0.41%) Firmware
7 6 (0.31%) Citrix Presentation Server
8 5 (0.26%) Terminal Services
8 5 (0.26%) UAG
9 4 (0.21%) Terminal Server
10 3 (0.15%) vSphere
11 2 (0.10%) Virtual Servers
12 1 (0.052%) BitLocker
12 1 (0.052%) Microsoft App-V
12 1 (0.052%) Microsoft Virtual Server
12 1 (0.052%) VMware ESXi
Systems Management
1 82 (4.23%) SCCM
2 29 (1.50%) Backup Exec
3 14 (0.72%) SCOM
4 9 (0.46%) Norton AntiVirus
5 8 (0.41%) AirWatch
5 8 (0.41%) Microsoft Intune
6 7 (0.36%) NetBackup
7 5 (0.26%) DameWare
8 4 (0.21%) Iperf
8 4 (0.21%) Symantec Endpoint Protection
9 3 (0.15%) Casper Suite
10 2 (0.10%) MAILsweeper
10 2 (0.10%) Nagios
11 1 (0.052%) Ansible
11 1 (0.052%) Opscode Chef
11 1 (0.052%) Puppet
11 1 (0.052%) ServiceCenter
11 1 (0.052%) Tivoli
11 1 (0.052%) Tivoli Storage Manager
11 1 (0.052%) WSUS
Vendors
1 877 (45.25%) Microsoft
2 400 (20.64%) Citrix
3 215 (11.09%) Cisco
4 156 (8.05%) VMware
5 70 (3.61%) Mitel
6 69 (3.56%) HP
7 64 (3.30%) Remedy
8 62 (3.20%) iManage
9 55 (2.84%) Apple
10 43 (2.22%) Dell
11 40 (2.06%) ServiceNow
12 34 (1.75%) Symantec
13 33 (1.70%) Avaya
14 31 (1.60%) Juniper
15 29 (1.50%) Adobe
15 29 (1.50%) LANDesk
16 25 (1.29%) Bloomberg
16 25 (1.29%) SolarWinds
17 21 (1.08%) Lotus
18 20 (1.03%) SAP
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: 21 hours ago
City, London
Venturi
Salary: £25000.00 - £35000.00 per annum + plus bonus and benefits
Posted: 17 hours ago
Witney, Oxfordshire
MARS Technical Recruitment
Salary: From £18,000 to £20,000 per annum
Posted: 22 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Benefits
Posted: 23 hours ago
Aylesbury, Buckinghamshire
Interact Consulting
Salary: 25-27k
Posted: Yesterday
High Wycombe, Buckinghamshire
Interact Consulting
Salary: 25-27k
Posted: Yesterday
Milton Keynes, Buckinghamshire
Lorien Resourcing
Posted: 23 hours ago
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £22,000 to £30,000 per annum + benefits
Posted: 19 hours ago
South West London
World First
Salary: From £30,000 to £35,000 per annum + excellent bonus & benefits package
Posted: Yesterday
High Wycombe, Buckinghamshire
ReThink Recruitment
Salary: £22000.00 - £26000.00 per annum + benefits
Posted: Yesterday
Southampton, Hampshire
Polar Recruitment
Salary: £20000 - £22000 per annum + + Benefits
Posted: 2 days ago
Burton-On-Trent, Staffordshire
Harvey Nash plc
Salary: £20000 - £23000 per annum
Posted: Yesterday
Epsom, Surrey
Executive Recruitment Services (ERS)
Salary: £20000 - £24000 per annum
Posted: 21 hours ago
Buckinghamshire
onezeero.
Salary: £18000 - £25000 per annum + Excellent Benefit Package
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 15 hours ago
Aylesbury, Buckinghamshire
Evolution Recruitment Solutions
Salary: 22,000 - 28,000 + Excellent Benefits
Posted: Yesterday
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: Yesterday
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: £21000 - £22500 per annum + 20% uplift shift bonus
Posted: 3 days ago
London
Information Technology Services
Salary: £26k - 32k per year + Great benefits
Posted: Yesterday
London
McGregor Boyall
Salary: £25000 - £30000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Latcom Ltd
Salary: From £20,000 to £22,000 per annum + gd benefits
Posted: 2 days ago
West Sussex
Harris Global
Salary: From £20,000 to £25,000 per annum
Posted: 5 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 3 days ago
Gloucester, Gloucestershire
Harvey Nash plc
Salary: £20000 - £22000 per annum
Posted: Yesterday
Ipswich, Suffolk
Spencer Rose
Salary: Up to £28,000 per annum
Posted: 5 days ago
Aylesbury, Buckinghamshire
Oscar
Salary: £18000 - £24000 per annum + Benefits
Posted: 2 days ago
Leeds, West Yorkshire
NHS Blood And Transplant
Salary: From £21,909 to £28,462 per annum (pro rata for part time)
Posted: 7 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Luton, Bedfordshire
SPS Resourcing
Salary: From £22,000 to £28,000 per annum includes Training, Bonus & Benefits
Posted: 3 days ago