The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 323 393 435
Rank change year-on-year
+70 +42
Permanent jobs requiring a Service Desk Analyst 951 638 590
As % of all permanent IT jobs located in the UK 0.83% 0.60% 0.50%
As % of the Job Titles category 0.88% 0.64% 0.53%
Number of salaries quoted 814 561 519
Average salary £23,500 £22,000 £23,000
Average salary % change year-on-year
+6.81% -4.34%
90% offered a salary of more than £18,000 £17,000 £17,000
10% offered a salary of more than £34,050 £32,500 £31,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107766 100404 111766
As % of all permanent IT jobs located in the UK 94.46% 94.30% 95.16%
Number of salaries quoted 87262 83568 95286
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 23 September 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 872 £23,500 +6.81% 113
London +86 341 £27,000 -3.57% 34
South East +8 189 £22,500 +5.88% 28
City of London +40 84 £26,500 -14.51% 12
Yorkshire -38 73 £19,000 -7.31% 9
North West +9 68 £19,750 -1.25% 4
East of England +13 64 £23,750 +21.01% 11
Surrey +15 52 £22,500 +4.65% 11
West Yorkshire -9 52 £19,000 -7.31% 6
South West -4 50 £23,000 +15.00% 9
Scotland +11 44 £24,000 -4.00% 2
West Midlands -4 42 £19,000 -7.31% 7
Leeds -20 42 £19,000 -7.31% 2
Hampshire -28 42 £20,750 +9.21% 2
East Midlands +9 40 £19,875 -0.62% 6
Berkshire +5 35 £25,500 +33.50% 2
Glasgow +9 32 £24,500 -2.00% 2
Cheshire +2 32 £19,500 -10.34% 1
Manchester 0 29 £19,500 +8.33% 2
Wiltshire +14 25 £23,750 +7.95% 2
Southampton -7 25 £20,750 +15.27%
Cambridgeshire +17 20 £30,000 +33.33% 7
Buckinghamshire +2 20 £24,000 +9.09% 10
Wales +21 19 £22,500 +18.42% 6
South Wales +20 17 £22,500 +18.42% 6
Essex +17 16 £23,500 +11.90% 2
Cardiff +10 16 £22,500 +9.75% 4
Milton Keynes -1 16 £24,000 - 8
Birmingham -7 16 £18,500 -7.50% 1
West Sussex -13 16 £17,000 -20.00% 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1150 (65.08%) Windows
2 913 (51.67%) Active Directory
3 904 (51.16%) ITIL
4 824 (46.63%) MS Office
5 780 (44.14%) Microsoft
6 605 (34.24%) MS Excel
6 605 (34.24%) Windows 7
7 423 (23.94%) Windows XP
8 409 (23.15%) SLA
9 370 (20.94%) MS Exchange
10 345 (19.52%) Citrix
11 277 (15.68%) Finance
12 272 (15.39%) Microsoft Certification
13 243 (13.75%) Blackberry
14 192 (10.87%) Incident Management
15 189 (10.70%) Service Management
16 186 (10.53%) Windows Server 2003
17 156 (8.83%) Legal
18 149 (8.43%) Law
18 149 (8.43%) Windows Server 2008
19 143 (8.09%) TCP/IP
20 140 (7.92%) Cisco
21 135 (7.64%) MCP
22 127 (7.19%) Analytical Skills
23 123 (6.96%) Blackberry Enterprise Server
24 122 (6.90%) VMware
25 119 (6.73%) MCSE
26 117 (6.62%) ITIL Certification
27 108 (6.11%) Degree
28 104 (5.89%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 370 (20.94%) MS Exchange
2 123 (6.96%) Blackberry Enterprise Server
3 88 (4.98%) Exchange Server 2007
4 62 (3.51%) Exchange Server 2010
5 58 (3.28%) Exchange Server 2003
5 58 (3.28%) SharePoint
6 51 (2.89%) IBM Notes
6 51 (2.89%) Lync
7 48 (2.72%) WorkSite
8 22 (1.25%) SharePoint 2010
9 8 (0.45%) Exchange Server 2000
9 8 (0.45%) Moodle
10 7 (0.40%) CMS
11 6 (0.34%) IIS
11 6 (0.34%) Exchange Server 2013
12 3 (0.17%) Documentum
13 1 (0.057%) Apache
13 1 (0.057%) Tomcat
13 1 (0.057%) Confluence
13 1 (0.057%) Adobe CQ
Applications
1 824 (46.63%) MS Office
2 605 (34.24%) MS Excel
3 104 (5.89%) MS PowerPoint
4 21 (1.19%) MS Visio
5 7 (0.40%) MS Project
6 5 (0.28%) Spreadsheet
7 4 (0.23%) Acrobat
Business Applications
1 15 (0.85%) Remedy ITSM
2 7 (0.40%) Dynamics CRM
3 4 (0.23%) Oracle Applications
4 3 (0.17%) Dynamics NAV
4 3 (0.17%) Bond Adapt
4 3 (0.17%) Sage 50
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) assyst
6 1 (0.057%) Maximo
6 1 (0.057%) SAP CS
6 1 (0.057%) Misys Midas
Cloud Services
1 41 (2.32%) Office 365
2 18 (1.02%) SaaS
3 13 (0.74%) Microsoft Azure
4 7 (0.40%) PaaS
4 7 (0.40%) IaaS
5 4 (0.23%) Cloud Computing
6 2 (0.11%) Google Apps
Communications & Networking
1 143 (8.09%) TCP/IP
2 104 (5.89%) DNS
3 103 (5.83%) VoIP
4 101 (5.72%) LAN
5 99 (5.60%) WAN
6 89 (5.04%) VPN
7 82 (4.64%) DHCP
8 63 (3.57%) Internet
9 52 (2.94%) Firewall
10 46 (2.60%) Wireless
11 45 (2.55%) ADSL
12 36 (2.04%) SAN
13 35 (1.98%) Broadband
14 34 (1.92%) IP Telephony
15 32 (1.81%) Ethernet
16 25 (1.41%) 3G
17 17 (0.96%) Intranet
18 14 (0.79%) Cisco ASA
19 11 (0.62%) FWSM
19 11 (0.62%) FTP
Database & Business Intelligence
1 46 (2.60%) SQL Server
2 21 (1.19%) SQL Server 2008
3 14 (0.79%) SQL Server 2005
4 8 (0.45%) MS Access
5 5 (0.28%) Data Warehouse
6 3 (0.17%) Crystal Reports
6 3 (0.17%) Relational Database
7 2 (0.11%) MySQL
8 1 (0.057%) SQL Server 2012
8 1 (0.057%) Oracle Database
8 1 (0.057%) Oracle Reports
8 1 (0.057%) SQL Server Reporting Services
Development Applications
1 4 (0.23%) JIRA
1 4 (0.23%) Team Foundation Server
2 1 (0.057%) Serena SBM
General
1 277 (15.68%) Finance
2 156 (8.83%) Legal
3 149 (8.43%) Law
4 75 (4.24%) Banking
5 65 (3.68%) Telecoms
6 36 (2.04%) Retail
7 30 (1.70%) Financial Institution
8 25 (1.41%) French Language
9 21 (1.19%) Advertising
10 14 (0.79%) German Language
11 11 (0.62%) Investment Banking
12 10 (0.57%) Spanish Language
12 10 (0.57%) Publishing
13 8 (0.45%) Italian Language
14 7 (0.40%) Back Office
15 5 (0.28%) Manufacturing
16 4 (0.23%) Multimedia
16 4 (0.23%) Front Office
16 4 (0.23%) Marketing
16 4 (0.23%) Portuguese Language
Libraries, Frameworks & Software Standards
1 12 (0.68%) HTML
1 12 (0.68%) .NET
2 7 (0.40%) CSS
3 6 (0.34%) COM
4 4 (0.23%) XML
5 3 (0.17%) Web Services
6 2 (0.11%) SOAP
7 1 (0.057%) Middleware
7 1 (0.057%) Java EE
7 1 (0.057%) Application Packaging
Miscellaneous
1 243 (13.75%) Blackberry
2 127 (7.19%) Analytical Skills
3 44 (2.49%) iPhone
4 34 (1.92%) Fat Client
4 34 (1.92%) Thin Client
5 33 (1.87%) PDA
6 32 (1.81%) iPad
6 32 (1.81%) Management Information System
7 31 (1.75%) Mathematics
7 31 (1.75%) Computer Science
8 29 (1.64%) Video Conferencing
9 27 (1.53%) Hedge funds
10 20 (1.13%) EPoS
11 12 (0.68%) Statistics
12 11 (0.62%) Smartphone
13 10 (0.57%) Firmware
14 8 (0.45%) Open Source
15 7 (0.40%) Informatics
15 7 (0.40%) AS400
16 6 (0.34%) iSeries
Operating Systems
1 1150 (65.08%) Windows
2 605 (34.24%) Windows 7
3 423 (23.94%) Windows XP
4 186 (10.53%) Windows Server 2003
5 149 (8.43%) Windows Server 2008
6 77 (4.36%) Windows 8
7 66 (3.74%) Windows Server 2012
8 40 (2.26%) Mac OS X
9 36 (2.04%) Linux
10 29 (1.64%) Windows Vista
11 28 (1.58%) Android
12 25 (1.41%) Windows 2000
13 13 (0.74%) Mac OS
14 12 (0.68%) Apple iOS
14 12 (0.68%) UNIX
15 8 (0.45%) Windows Phone
16 6 (0.34%) Windows Mobile
17 5 (0.28%) Windows 2000 Server
18 1 (0.057%) CentOS
18 1 (0.057%) Red Hat Enterprise Linux
Processes & Methodologies
1 904 (51.16%) ITIL
2 192 (10.87%) Incident Management
3 189 (10.70%) Service Management
4 102 (5.77%) Problem Management
5 94 (5.32%) Service Delivery
6 68 (3.85%) ITSM
7 67 (3.79%) Time Management
8 62 (3.51%) Continuous Improvement
9 55 (3.11%) ITIL V3
10 50 (2.83%) Document Management
10 50 (2.83%) Asset Management
11 45 (2.55%) Mentoring
12 40 (2.26%) CRM
13 34 (1.92%) Change Management
14 32 (1.81%) Root Cause Analysis
15 31 (1.75%) Coaching
16 29 (1.64%) Line Management
17 26 (1.47%) Network Monitoring
17 26 (1.47%) CAD
18 25 (1.41%) Kalman Filter
Programming Languages
1 54 (3.06%) SQL
2 42 (2.38%) C
3 10 (0.57%) JavaScript
3 10 (0.57%) PowerShell
4 3 (0.17%) C#
4 3 (0.17%) Java
5 2 (0.11%) PHP
5 2 (0.11%) PL/SQL
Qualifications
1 272 (15.39%) Microsoft Certification
2 135 (7.64%) MCP
3 119 (6.73%) MCSE
4 117 (6.62%) ITIL Certification
5 108 (6.11%) Degree
6 101 (5.72%) MCITP
7 95 (5.38%) MCSA
8 67 (3.79%) Security Cleared
9 66 (3.74%) ITIL Foundation Certificate
10 60 (3.40%) A+ Certification
11 55 (3.11%) CCNA
11 55 (3.11%) Cisco Certification
12 47 (2.66%) MCDST
12 47 (2.66%) SC Cleared
13 45 (2.55%) MCTS
14 23 (1.30%) Network+ Certification
15 22 (1.25%) MOS
16 14 (0.79%) DV Cleared
17 12 (0.68%) Citrix Certification
18 10 (0.57%) HND
Quality Assurance & Compliance
1 409 (23.15%) SLA
2 7 (0.40%) QA
3 2 (0.11%) TickIT
4 1 (0.057%) ISO/IEC 27001
4 1 (0.057%) Sarbanes-Oxley
System Software
1 913 (51.67%) Active Directory
2 90 (5.09%) VMware Infrastructure
3 58 (3.28%) XenApp
4 36 (2.04%) Terminal Services
5 23 (1.30%) Hyper-V
6 21 (1.19%) MetaFrame
7 11 (0.62%) UAG
8 8 (0.45%) XenDesktop
8 8 (0.45%) vSphere
9 4 (0.23%) VMware ESXi
10 3 (0.17%) XenServer
10 3 (0.17%) Microsoft App-V
10 3 (0.17%) Microsoft Virtual Server
10 3 (0.17%) Novell eDirectory
11 2 (0.11%) Citrix Presentation Server
Systems Management
1 91 (5.15%) SCCM
2 36 (2.04%) Norton AntiVirus
3 25 (1.41%) Backup Exec
4 14 (0.79%) SCOM
5 9 (0.51%) ServiceCenter
6 7 (0.40%) NetBackup
7 6 (0.34%) Cisco CUCM
8 4 (0.23%) Systems Management Server (SMS)
9 3 (0.17%) Nagios
9 3 (0.17%) OpenView
9 3 (0.17%) Tivoli
9 3 (0.17%) DameWare
9 3 (0.17%) Cisco UCCX
9 3 (0.17%) SCSM
10 2 (0.11%) Symantec Endpoint Protection
10 2 (0.11%) HP Data Protector
10 2 (0.11%) ARCserve
11 1 (0.057%) CiscoWorks
11 1 (0.057%) Symantec Enterprise Vault
Vendors
1 780 (44.14%) Microsoft
2 345 (19.52%) Citrix
3 140 (7.92%) Cisco
4 122 (6.90%) VMware
5 90 (5.09%) HP
6 69 (3.90%) Remedy
7 64 (3.62%) Apple
8 60 (3.40%) Symantec
9 51 (2.89%) Lotus
10 42 (2.38%) Dell
11 41 (2.32%) Avaya
12 36 (2.04%) Interwoven
13 33 (1.87%) Juniper
14 32 (1.81%) McAfee
15 27 (1.53%) CheckPoint
15 27 (1.53%) ServiceNow
16 26 (1.47%) LANDesk
17 24 (1.36%) Veeam
18 23 (1.30%) Sophos
19 21 (1.19%) Reuters
South West London
Capita Resourcing - IT Resourcing
Salary: £23000 - £28000 per annum + Excellent Benefits
Posted: 2 hours ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 2 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: 4 hours ago
London
Marcus Donald People
Salary: £22000 to £25000 per annum
Posted: 5 hours ago
Newport, Gwent
Sanderson
Salary: £16000 - £20000 per annum + Benefits
Posted: 20 hours ago
Coventry, West Midlands (County)
Robert Walters
Salary: £30000 per annum
Posted: 20 hours ago
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: 20 hours ago
Cardiff, South Glamorgan
Intapeople
Salary: £0 to £18000 per annum
Posted: 21 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 24k per year
Posted: Yesterday
Nottingham, Nottinghamshire
Advantage XPO
Salary: £20000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: Yesterday
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits+Training
Posted: Yesterday
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
Caerphilly, Mid Glamorgan
Attenda
Salary: Excellent Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £32k - 37k per year
Posted: Yesterday
Coventry, West Midlands (County)
Experis Ltd
Salary: £30000 per annum + bens
Posted: 3 days ago
City, London
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £19.5k - 25k per year + Bonus
Posted: 3 days ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: From £14,000 to £16,000 per annum
Posted: 3 days ago