The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 311 405 424
Rank change year-on-year
+94 +19
Permanent jobs requiring a Service Desk Analyst 993 672 606
As % of all permanent IT jobs located in the UK 0.88% 0.62% 0.53%
As % of the Job Titles category 0.93% 0.65% 0.56%
Number of salaries quoted 853 586 529
Average salary £23,200 £22,500 £22,500
Average salary % change year-on-year
+3.11% -
90% offered a salary of more than £18,500 £17,000 £17,500
10% offered a salary of more than £32,500 £32,500 £30,000
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106438 102688 109004
As % of all permanent IT jobs located in the UK 94.53% 94.55% 95.27%
Number of salaries quoted 86956 85302 92787
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 22 October 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +80 936 £23,500 +4.44% 121
London +107 393 £26,500 -5.35% 35
South East +6 205 £22,250 +3.48% 24
City of London +28 82 £27,750 -10.48% 9
East of England +12 74 £22,000 +33.33% 18
North West +6 65 £20,000 +5.26% 8
Yorkshire -33 64 £19,000 -6.17% 7
Surrey +9 54 £22,000 +7.31% 4
East Midlands +29 53 £20,250 +1.25% 11
West Yorkshire -20 53 £19,000 - 3
West Midlands -12 46 £18,625 -11.30% 7
Berkshire +9 41 £26,000 +23.80% 2
Leeds -22 38 £19,000 -7.31% 2
Cambridgeshire +17 36 £25,500 +4.08% 8
Buckinghamshire +13 36 £24,000 +9.09% 11
Hampshire -27 36 £21,500 +5.52% 3
Cheshire +3 33 £20,000 - 1
Milton Keynes +16 31 £24,000 +17.07% 9
South West +3 31 £22,000 +10.00% 9
Wales +27 30 £20,125 +1.89% 4
South Wales +31 28 £20,375 +3.16% 4
Northamptonshire -8 26 £22,000 -6.87% 6
Manchester -9 25 £19,500 +8.33% 6
Northampton -9 24 £22,000 -16.19% 3
Wakefield - 22 £19,000 -
Cardiff +21 20 £22,500 +9.75% 2
Croydon +16 20 £24,000 +6.66%
Peterborough +12 18 £20,955 -14.46% 4
Scotland +7 18 £24,000 +11.62% 1
Southampton -3 18 £20,750 +10.66%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 October 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1194 (65.35%) Windows
2 972 (53.20%) ITIL
3 919 (50.30%) Active Directory
4 864 (47.29%) MS Office
5 860 (47.07%) Microsoft
6 644 (35.25%) Windows 7
7 622 (34.04%) MS Excel
8 453 (24.79%) SLA
9 441 (24.14%) Windows XP
10 379 (20.74%) MS Exchange
11 352 (19.27%) Citrix
12 295 (16.15%) Finance
13 268 (14.67%) Blackberry
14 257 (14.07%) Microsoft Certification
15 211 (11.55%) Service Management
16 189 (10.34%) Incident Management
17 184 (10.07%) Windows Server 2003
18 165 (9.03%) Windows Server 2008
19 159 (8.70%) MCP
20 158 (8.65%) TCP/IP
21 150 (8.21%) Legal
22 149 (8.16%) Law
23 148 (8.10%) VMware
24 134 (7.33%) Cisco
25 132 (7.22%) Blackberry Enterprise Server
26 125 (6.84%) Analytical Skills
27 123 (6.73%) ITIL Certification
28 114 (6.24%) VMware Infrastructure
28 114 (6.24%) Degree
29 113 (6.19%) DNS

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 October 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 379 (20.74%) MS Exchange
2 132 (7.22%) Blackberry Enterprise Server
3 89 (4.87%) Exchange Server 2007
4 74 (4.05%) Exchange Server 2010
5 72 (3.94%) Exchange Server 2003
6 55 (3.01%) SharePoint
7 54 (2.96%) IBM Notes
8 50 (2.74%) Lync
9 44 (2.41%) WorkSite
10 17 (0.93%) SharePoint 2010
11 10 (0.55%) Exchange Server 2013
12 8 (0.44%) Exchange Server 2000
13 6 (0.33%) CMS
13 6 (0.33%) Moodle
14 5 (0.27%) IIS
15 3 (0.16%) Documentum
16 1 (0.055%) Confluence
16 1 (0.055%) Adobe CQ
16 1 (0.055%) JBoss
16 1 (0.055%) Apache
Applications
1 864 (47.29%) MS Office
2 622 (34.04%) MS Excel
3 110 (6.02%) MS PowerPoint
4 24 (1.31%) MS Visio
5 9 (0.49%) MS Project
6 6 (0.33%) Acrobat
6 6 (0.33%) Spreadsheet
7 3 (0.16%) Adobe Creative Suite
Business Applications
1 18 (0.99%) Remedy ITSM
2 7 (0.38%) Dynamics CRM
3 4 (0.22%) Oracle Applications
4 3 (0.16%) Dynamics NAV
4 3 (0.16%) Bond Adapt
4 3 (0.16%) Sage 50
5 2 (0.11%) assyst
5 2 (0.11%) SAP Oil and Gas
6 1 (0.055%) Changepoint
6 1 (0.055%) Misys Midas
6 1 (0.055%) CA Clarity
6 1 (0.055%) SAP CS
6 1 (0.055%) Maximo
Cloud Services
1 45 (2.46%) Office 365
2 15 (0.82%) Microsoft Azure
3 10 (0.55%) SaaS
4 7 (0.38%) PaaS
4 7 (0.38%) IaaS
5 5 (0.27%) Cloud Computing
6 2 (0.11%) Google Apps
Communications & Networking
1 158 (8.65%) TCP/IP
2 113 (6.19%) DNS
3 108 (5.91%) WAN
4 100 (5.47%) LAN
5 93 (5.09%) DHCP
6 92 (5.04%) VoIP
7 90 (4.93%) VPN
8 78 (4.27%) Internet
9 58 (3.17%) Firewall
10 45 (2.46%) Wireless
11 37 (2.03%) SAN
12 36 (1.97%) ADSL
13 33 (1.81%) IP Telephony
14 30 (1.64%) Broadband
15 28 (1.53%) Ethernet
16 19 (1.04%) 3G
17 17 (0.93%) Intranet
18 11 (0.60%) Network Security
19 9 (0.49%) Cisco ASA
19 9 (0.49%) Wi-Fi
Database & Business Intelligence
1 47 (2.57%) SQL Server
2 24 (1.31%) SQL Server 2008
3 16 (0.88%) SQL Server 2005
4 8 (0.44%) MS Access
5 5 (0.27%) Data Warehouse
6 3 (0.16%) Relational Database
7 2 (0.11%) Crystal Reports
7 2 (0.11%) SQL Server 2000
8 1 (0.055%) Oracle Database
8 1 (0.055%) SQL Server 2012
8 1 (0.055%) SQL Server Reporting Services
8 1 (0.055%) MySQL
8 1 (0.055%) Oracle Reports
Development Applications
1 4 (0.22%) Team Foundation Server
2 3 (0.16%) JIRA
3 1 (0.055%) Hudson
3 1 (0.055%) Serena SBM
General
1 295 (16.15%) Finance
2 150 (8.21%) Legal
3 149 (8.16%) Law
4 76 (4.16%) Banking
5 65 (3.56%) Telecoms
6 42 (2.30%) Retail
7 27 (1.48%) Financial Institution
8 22 (1.20%) French Language
9 21 (1.15%) Advertising
10 16 (0.88%) German Language
11 10 (0.55%) Investment Banking
12 9 (0.49%) Spanish Language
12 9 (0.49%) Publishing
13 8 (0.44%) Manufacturing
13 8 (0.44%) Back Office
14 6 (0.33%) Italian Language
14 6 (0.33%) Marketing
15 5 (0.27%) Local Government
16 4 (0.22%) Multimedia
16 4 (0.22%) Front Office
Libraries, Frameworks & Software Standards
1 12 (0.66%) .NET
2 7 (0.38%) COM
3 6 (0.33%) HTML
4 2 (0.11%) CSS
5 1 (0.055%) Java EE
5 1 (0.055%) Application Packaging
5 1 (0.055%) Middleware
5 1 (0.055%) Web Services
5 1 (0.055%) XML
Miscellaneous
1 268 (14.67%) Blackberry
2 125 (6.84%) Analytical Skills
3 52 (2.85%) iPhone
4 41 (2.24%) Management Information System
5 40 (2.19%) iPad
6 38 (2.08%) Thin Client
6 38 (2.08%) Fat Client
6 38 (2.08%) Video Conferencing
7 30 (1.64%) PDA
8 27 (1.48%) Computer Science
9 23 (1.26%) Hedge funds
10 20 (1.09%) Mathematics
10 20 (1.09%) Smartphone
11 19 (1.04%) EPoS
12 13 (0.71%) Statistics
13 9 (0.49%) Open Source
14 7 (0.38%) Informatics
15 6 (0.33%) AS400
16 5 (0.27%) CMDB
16 5 (0.27%) IVR
Operating Systems
1 1194 (65.35%) Windows
2 644 (35.25%) Windows 7
3 441 (24.14%) Windows XP
4 184 (10.07%) Windows Server 2003
5 165 (9.03%) Windows Server 2008
6 89 (4.87%) Windows 8
7 74 (4.05%) Windows Server 2012
8 43 (2.35%) Windows Vista
9 36 (1.97%) Mac OS X
10 29 (1.59%) Android
11 27 (1.48%) Linux
12 19 (1.04%) Windows 2000
13 13 (0.71%) Mac OS
14 11 (0.60%) UNIX
15 10 (0.55%) Apple iOS
16 9 (0.49%) Windows Mobile
17 7 (0.38%) Windows Phone
18 5 (0.27%) Windows 2000 Server
19 1 (0.055%) Ubuntu
19 1 (0.055%) CentOS
Processes & Methodologies
1 972 (53.20%) ITIL
2 211 (11.55%) Service Management
3 189 (10.34%) Incident Management
4 107 (5.86%) Service Delivery
5 99 (5.42%) Problem Management
6 82 (4.49%) ITSM
7 68 (3.72%) ITIL V3
8 56 (3.07%) Asset Management
8 56 (3.07%) Time Management
9 51 (2.79%) Continuous Improvement
10 50 (2.74%) Change Management
11 47 (2.57%) Document Management
12 41 (2.24%) Mentoring
13 39 (2.13%) CRM
14 38 (2.08%) Coaching
15 32 (1.75%) Kalman Filter
16 30 (1.64%) Root Cause Analysis
17 27 (1.48%) Change Control
17 27 (1.48%) Line Management
18 22 (1.20%) Configuration Management
Programming Languages
1 45 (2.46%) SQL
2 37 (2.03%) C
3 8 (0.44%) Java
4 6 (0.33%) PowerShell
5 3 (0.16%) JavaScript
5 3 (0.16%) C#
6 1 (0.055%) PHP
Qualifications
1 257 (14.07%) Microsoft Certification
2 159 (8.70%) MCP
3 123 (6.73%) ITIL Certification
4 114 (6.24%) Degree
5 112 (6.13%) MCSE
6 102 (5.58%) MCITP
7 96 (5.25%) MCSA
8 65 (3.56%) ITIL Foundation Certificate
9 63 (3.45%) A+ Certification
9 63 (3.45%) Security Cleared
10 54 (2.96%) Cisco Certification
11 51 (2.79%) CCNA
12 50 (2.74%) SC Cleared
13 44 (2.41%) MCTS
14 41 (2.24%) MCDST
15 22 (1.20%) MOS
16 15 (0.82%) Citrix Certification
17 14 (0.77%) Network+ Certification
18 12 (0.66%) HND
19 11 (0.60%) DV Cleared
Quality Assurance & Compliance
1 453 (24.79%) SLA
2 4 (0.22%) QA
3 3 (0.16%) ISO 9001
4 2 (0.11%) TickIT
4 2 (0.11%) ISO/IEC 27001
5 1 (0.055%) Sarbanes-Oxley
System Software
1 919 (50.30%) Active Directory
2 114 (6.24%) VMware Infrastructure
3 62 (3.39%) XenApp
4 35 (1.92%) Terminal Services
5 28 (1.53%) Hyper-V
6 19 (1.04%) MetaFrame
7 9 (0.49%) XenDesktop
8 8 (0.44%) UAG
8 8 (0.44%) Citrix Presentation Server
9 5 (0.27%) XenServer
9 5 (0.27%) Novell eDirectory
9 5 (0.27%) Firmware
10 4 (0.22%) vSphere
11 3 (0.16%) Microsoft Virtual Server
11 3 (0.16%) Microsoft App-V
Systems Management
1 92 (5.04%) SCCM
2 44 (2.41%) Norton AntiVirus
3 34 (1.86%) Backup Exec
4 17 (0.93%) SCOM
5 11 (0.60%) Systems Management Server (SMS)
6 9 (0.49%) OpenView
7 7 (0.38%) ServiceCenter
7 7 (0.38%) NetBackup
8 4 (0.22%) Tivoli
8 4 (0.22%) Cisco CUCM
8 4 (0.22%) McAfee ePO
8 4 (0.22%) SCSM
9 3 (0.16%) Cisco UCCX
9 3 (0.16%) Symantec Enterprise Vault
9 3 (0.16%) Nagios
10 2 (0.11%) ARCserve
10 2 (0.11%) CiscoWorks
10 2 (0.11%) Unicenter
10 2 (0.11%) DameWare
10 2 (0.11%) Symantec Endpoint Protection
Vendors
1 860 (47.07%) Microsoft
2 352 (19.27%) Citrix
3 148 (8.10%) VMware
4 134 (7.33%) Cisco
5 94 (5.15%) HP
6 76 (4.16%) Symantec
7 72 (3.94%) Remedy
8 69 (3.78%) Apple
9 54 (2.96%) Lotus
10 46 (2.52%) Dell
11 43 (2.35%) Avaya
12 40 (2.19%) Interwoven
13 35 (1.92%) McAfee
14 33 (1.81%) Reuters
14 33 (1.81%) Bloomberg
15 30 (1.64%) Juniper
16 29 (1.59%) Veeam
17 27 (1.48%) CheckPoint
18 25 (1.37%) ServiceNow
19 20 (1.09%) SonicWALL
London
Information Technology Services
Salary: £32k - 38k per year + Excellent benefits
Posted: 8 hours ago
London
Mi5
Salary: From £21,633 to £32,158 per annum
Posted: 12 hours ago
City, London
Harrington Starr
Salary: £30000 - £33000 per annum
Posted: 13 hours ago
Cheltenham, Gloucestershire
Sanderson
Salary: £20000.00 - £23000.00 per annum
Posted: 17 hours ago
City, London
Deerfoot IT Resources Ltd
Salary: £28000 per annum
Posted: 17 hours ago
London
Marcus Donald People
Salary: £20000 to £26000 per annum
Posted: 18 hours ago
Sandy, Bedfordshire
Experis Ltd
Salary: £18000.00 - £25000.00 per annum + + additional benefits
Posted: Yesterday
East London
LA International
Salary: £20000 - £25000 per annum + Benefits
Posted: Yesterday
Liverpool, Merseyside
4it Recruitment Ltd
Salary: Up to £20k
Posted: Yesterday
Norwich, Norfolk
Experis Ltd
Salary: £15000.00 - £25000.00 per annum + Y
Posted: Yesterday
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £18000 - £20000 per month
Posted: Yesterday
Milton Keynes, Buckinghamshire
ComputAppoint
Salary: £23000 - £25000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £28000 - £35000 per annum
Posted: Yesterday
East Riding
Applause IT Innovation
Salary: £17000 - £19000 per annum + Pension
Posted: Yesterday
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: Yesterday
Abingdon, Oxfordshire
RM Education
Salary: £24000 - £28000 per annum + £1k bonus
Posted: Yesterday
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: Yesterday
Northampton, Northamptonshire
Colston Consulting
Salary: £20k - 24k per year + Benefits
Posted: 2 days ago
Bristol, Avon
CPS Group UK
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17k - 24.5k per year
Posted: 2 days ago