The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 312 369 420
Rank change year-on-year
+57 +51
Permanent jobs requiring a Service Desk Analyst 1003 745 649
As % of all permanent IT jobs located in the UK 0.91% 0.69% 0.57%
As % of the Job Titles category 0.96% 0.73% 0.60%
Number of salaries quoted 873 660 564
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £18,500 £17,500 £17,500
10% offered a salary of more than £34,000 £31,000 £30,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 24 December 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 958 £23,000 +2.22% 64
London +66 376 £27,500 +2.80% 22
South East 0 209 £21,750 -1.13% 13
East of England +21 101 £24,000 +11.62% 7
City of London +24 75 £28,000 -3.44% 10
Yorkshire -18 75 £19,000 -7.31% 8
North West +9 71 £20,000 -1.23% 1
Surrey -5 68 £21,875 -1.68% 6
West Yorkshire +3 62 £19,000 -7.31% 6
Buckinghamshire +32 47 £22,750 +3.40% 2
West Midlands +2 47 £20,248 -1.22% 1
Cambridgeshire +29 46 £25,500 +6.25% 2
Milton Keynes +39 45 £23,000 +12.19% 2
East Midlands +34 43 £20,500 +2.50% 8
Leeds -3 40 £22,500 +12.50% 3
Manchester -12 34 £20,500 -6.81%
South West -3 32 £22,000 +10.00% 4
Berkshire +21 30 £24,000 +9.09% 1
Cheshire +20 29 £18,750 -2.59%
Hampshire -34 29 £21,500 +4.87% 2
Northamptonshire -9 24 £22,000 +2.32% 2
Oxfordshire +25 22 £20,400 -14.55%
Peterborough +14 22 £21,000 -12.50% 1
Northampton +1 22 £22,000 -2.22% 2
Cambridge +18 20 £25,500 +15.90% 1
Wales +16 18 £18,750 -16.66% 1
South Wales +12 18 £18,750 -16.66% 1
Reading +17 17 £21,500 - 1
Croydon +16 16 £24,000 +5.49% 1
Dorking -9 16 £21,000 -25.00% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1267 (64.91%) Windows
2 1077 (55.17%) ITIL
3 1007 (51.59%) Active Directory
4 987 (50.56%) MS Office
5 984 (50.41%) Microsoft
6 719 (36.83%) Windows 7
7 675 (34.58%) MS Excel
8 489 (25.05%) SLA
9 462 (23.67%) Windows XP
10 390 (19.98%) MS Exchange
11 363 (18.60%) Citrix
12 338 (17.32%) Blackberry
13 317 (16.24%) Finance
14 242 (12.40%) Microsoft Certification
15 240 (12.30%) Service Management
16 214 (10.96%) Incident Management
17 182 (9.32%) Law
18 175 (8.97%) MCP
19 170 (8.71%) Windows Server 2003
19 170 (8.71%) Windows Server 2008
20 165 (8.45%) Blackberry Enterprise Server
21 164 (8.40%) Legal
22 161 (8.25%) TCP/IP
23 157 (8.04%) WAN
24 150 (7.68%) VMware
25 148 (7.58%) LAN
26 146 (7.48%) Cisco
27 139 (7.12%) Degree
28 136 (6.97%) Analytical Skills
29 135 (6.92%) MS PowerPoint

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 390 (19.98%) MS Exchange
2 165 (8.45%) Blackberry Enterprise Server
3 89 (4.56%) Exchange Server 2010
4 87 (4.46%) Exchange Server 2007
5 82 (4.20%) Exchange Server 2003
6 64 (3.28%) IBM Notes
7 60 (3.07%) SharePoint
8 57 (2.92%) Lync
9 28 (1.43%) WorkSite
10 13 (0.67%) Exchange Server 2013
11 9 (0.46%) SharePoint 2010
11 9 (0.46%) CMS
12 6 (0.31%) Moodle
13 3 (0.15%) Documentum
14 2 (0.10%) Confluence
14 2 (0.10%) IIS
15 1 (0.051%) Exchange Server 2000
Applications
1 987 (50.56%) MS Office
2 675 (34.58%) MS Excel
3 135 (6.92%) MS PowerPoint
4 36 (1.84%) MS Visio
5 9 (0.46%) MS Project
6 7 (0.36%) Acrobat
7 5 (0.26%) Spreadsheet
8 2 (0.10%) Adobe Creative Suite
Business Applications
1 17 (0.87%) Remedy ITSM
2 8 (0.41%) Dynamics CRM
3 5 (0.26%) Agresso
4 4 (0.20%) Oracle Applications
5 3 (0.15%) Sage 50
6 2 (0.10%) SAP Oil and Gas
6 2 (0.10%) assyst
7 1 (0.051%) Dynamics NAV
7 1 (0.051%) Changepoint
7 1 (0.051%) CA Clarity
7 1 (0.051%) Maximo
7 1 (0.051%) SAP CS
Cloud Services
1 29 (1.49%) Office 365
2 11 (0.56%) SaaS
3 10 (0.51%) PaaS
3 10 (0.51%) IaaS
4 7 (0.36%) Microsoft Azure
5 3 (0.15%) Cloud Computing
5 3 (0.15%) Google Apps
Communications & Networking
1 161 (8.25%) TCP/IP
2 157 (8.04%) WAN
3 148 (7.58%) LAN
4 125 (6.40%) DNS
5 117 (5.99%) Internet
6 106 (5.43%) VPN
6 106 (5.43%) DHCP
7 94 (4.82%) VoIP
8 82 (4.20%) Firewall
9 38 (1.95%) ADSL
10 35 (1.79%) SAN
11 32 (1.64%) Wireless
11 32 (1.64%) IP Telephony
12 30 (1.54%) Ethernet
13 23 (1.18%) Broadband
14 20 (1.02%) Intranet
15 17 (0.87%) Wi-Fi
16 15 (0.77%) Network Security
17 9 (0.46%) Cisco ASA
18 8 (0.41%) SSL
Database & Business Intelligence
1 48 (2.46%) SQL Server
2 22 (1.13%) SQL Server 2008
3 13 (0.67%) SQL Server 2005
4 8 (0.41%) MS Access
5 4 (0.20%) Data Warehouse
5 4 (0.20%) SQL Server 2000
6 2 (0.10%) BusinessObjects
7 1 (0.051%) Crystal Reports
7 1 (0.051%) MySQL
7 1 (0.051%) SQL Server 2012
7 1 (0.051%) Relational Database
Development Applications
1 3 (0.15%) JIRA
2 2 (0.10%) Team Foundation Server
2 2 (0.10%) Hudson
3 1 (0.051%) Serena SBM
General
1 317 (16.24%) Finance
2 182 (9.32%) Law
3 164 (8.40%) Legal
4 92 (4.71%) Banking
5 77 (3.94%) Telecoms
6 38 (1.95%) Retail
7 24 (1.23%) Financial Institution
8 22 (1.13%) Advertising
9 15 (0.77%) French Language
10 13 (0.67%) Investment Banking
10 13 (0.67%) Manufacturing
11 10 (0.51%) Marketing
11 10 (0.51%) German Language
12 9 (0.46%) Spanish Language
12 9 (0.46%) Back Office
13 7 (0.36%) Publishing
13 7 (0.36%) Local Government
14 4 (0.20%) Italian Language
14 4 (0.20%) Polish Language
14 4 (0.20%) Multimedia
Libraries, Frameworks & Software Standards
1 7 (0.36%) .NET
2 4 (0.20%) COM
2 4 (0.20%) HTML
3 3 (0.15%) WAP
4 2 (0.10%) CSS
5 1 (0.051%) Web Services
5 1 (0.051%) XML
5 1 (0.051%) Application Packaging
5 1 (0.051%) LINQ
5 1 (0.051%) Mason
Miscellaneous
1 338 (17.32%) Blackberry
2 136 (6.97%) Analytical Skills
3 64 (3.28%) iPhone
4 56 (2.87%) Video Conferencing
5 49 (2.51%) Management Information System
6 41 (2.10%) Thin Client
6 41 (2.10%) Fat Client
7 40 (2.05%) iPad
8 32 (1.64%) Computer Science
9 24 (1.23%) Smartphone
10 22 (1.13%) PDA
11 17 (0.87%) Mathematics
11 17 (0.87%) Hedge funds
12 15 (0.77%) EPoS
13 12 (0.61%) Open Source
14 10 (0.51%) CMDB
15 9 (0.46%) Statistics
16 6 (0.31%) Enterprise Software
17 5 (0.26%) IVR
17 5 (0.26%) AS400
Operating Systems
1 1267 (64.91%) Windows
2 719 (36.83%) Windows 7
3 462 (23.67%) Windows XP
4 170 (8.71%) Windows Server 2003
4 170 (8.71%) Windows Server 2008
5 117 (5.99%) Windows 8
6 72 (3.69%) Windows Server 2012
7 48 (2.46%) Windows Vista
8 35 (1.79%) Mac OS X
9 29 (1.49%) Android
10 21 (1.08%) Linux
11 16 (0.82%) Mac OS
11 16 (0.82%) Apple iOS
12 12 (0.61%) Windows Phone
12 12 (0.61%) UNIX
13 11 (0.56%) Windows 2000
14 8 (0.41%) Windows Mobile
15 2 (0.10%) CentOS
16 1 (0.051%) Red Hat Enterprise Linux
16 1 (0.051%) VMS
Processes & Methodologies
1 1077 (55.17%) ITIL
2 240 (12.30%) Service Management
3 214 (10.96%) Incident Management
4 130 (6.66%) Service Delivery
5 86 (4.41%) ITSM
6 83 (4.25%) Problem Management
7 78 (4.00%) ITIL V3
8 66 (3.38%) Document Management
9 54 (2.77%) CRM
9 54 (2.77%) Time Management
10 53 (2.72%) Change Management
11 51 (2.61%) Asset Management
12 43 (2.20%) Kalman Filter
12 43 (2.20%) Coaching
13 39 (2.00%) Mentoring
14 35 (1.79%) Continuous Improvement
15 32 (1.64%) Root Cause Analysis
16 30 (1.54%) Change Control
17 28 (1.43%) Line Management
18 24 (1.23%) Configuration Management
Programming Languages
1 45 (2.31%) SQL
2 33 (1.69%) C
3 10 (0.51%) Java
4 4 (0.20%) PowerShell
5 1 (0.051%) C#
5 1 (0.051%) JavaScript
5 1 (0.051%) PHP
5 1 (0.051%) PL/SQL
Qualifications
1 242 (12.40%) Microsoft Certification
2 175 (8.97%) MCP
3 139 (7.12%) Degree
4 132 (6.76%) ITIL Certification
5 90 (4.61%) MCSE
6 84 (4.30%) MCSA
7 81 (4.15%) ITIL Foundation Certificate
8 73 (3.74%) Security Cleared
8 73 (3.74%) Cisco Certification
9 67 (3.43%) CCNA
9 67 (3.43%) MCITP
10 56 (2.87%) SC Cleared
11 50 (2.56%) A+ Certification
12 43 (2.20%) MCDST
13 37 (1.90%) MCTS
14 28 (1.43%) MOS
15 17 (0.87%) HND
16 15 (0.77%) Citrix Certification
17 13 (0.67%) DV Cleared
18 10 (0.51%) Network+ Certification
Quality Assurance & Compliance
1 489 (25.05%) SLA
2 11 (0.56%) ISO 9001
3 4 (0.20%) ISO/IEC 27001
4 3 (0.15%) QA
5 1 (0.051%) Sarbanes-Oxley
System Software
1 1007 (51.59%) Active Directory
2 124 (6.35%) VMware Infrastructure
3 76 (3.89%) XenApp
4 39 (2.00%) Terminal Services
5 27 (1.38%) Hyper-V
6 24 (1.23%) XenDesktop
7 18 (0.92%) Citrix Presentation Server
8 12 (0.61%) MetaFrame
9 10 (0.51%) XenServer
10 8 (0.41%) UAG
11 5 (0.26%) Firmware
11 5 (0.26%) Novell eDirectory
12 4 (0.20%) Microsoft App-V
13 3 (0.15%) vSphere
14 2 (0.10%) Microsoft Virtual Server
15 1 (0.051%) VMware ESX
Systems Management
1 109 (5.58%) SCCM
2 44 (2.25%) Norton AntiVirus
3 34 (1.74%) Backup Exec
4 18 (0.92%) OpenView
5 17 (0.87%) Systems Management Server (SMS)
5 17 (0.87%) SCOM
6 7 (0.36%) ServiceCenter
6 7 (0.36%) NetBackup
7 6 (0.31%) McAfee ePO
7 6 (0.31%) DameWare
8 4 (0.20%) Tivoli
8 4 (0.20%) SCSM
9 3 (0.15%) Symantec Enterprise Vault
9 3 (0.15%) Cisco UCCX
9 3 (0.15%) Unicenter
10 2 (0.10%) HP Data Protector
10 2 (0.10%) CiscoWorks
10 2 (0.10%) Nagios
10 2 (0.10%) ARCserve
10 2 (0.10%) ITRS Geneos
Vendors
1 984 (50.41%) Microsoft
2 363 (18.60%) Citrix
3 150 (7.68%) VMware
4 146 (7.48%) Cisco
5 116 (5.94%) HP
6 76 (3.89%) Symantec
7 67 (3.43%) Apple
8 64 (3.28%) Lotus
9 62 (3.18%) Remedy
10 52 (2.66%) Dell
11 50 (2.56%) Avaya
12 37 (1.90%) Bloomberg
13 36 (1.84%) Reuters
14 35 (1.79%) Interwoven
15 29 (1.49%) McAfee
15 29 (1.49%) ServiceNow
16 27 (1.38%) CheckPoint
16 27 (1.38%) Juniper
17 26 (1.33%) Veeam
18 20 (1.02%) SonicWALL
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 5 hours ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Negotiable
Posted: 2 days ago
City, London
Burns Sheehan
Salary: £32000 - £35000 per annum + Bonus
Posted: 2 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 2 days ago
Barry, South Glamorgan
CPS Group UK
Salary: £17000 - £19000 per annum + Excellent Benefits Package
Posted: 2 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 2 days ago
Peterborough, Cambridgeshire
Polar Recruitment
Salary: £20000 - £21000 per annum + + Benefits
Posted: 2 days ago
City, London
Lorien Resourcing
Salary: £1 per annum + Market Rate
Posted: 2 days ago
Wakefield, West Yorkshire
4it Recruitment Ltd
Salary: Up to £17,000 per annum
Posted: 2 days ago
Gloucestershire
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £22500 - £23000 per annum + Benefits + Training
Posted: 2 days ago
Lichfield, Staffordshire
Spring Technology
Salary: £18000.00 - £21000.00 per annum
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 3 days ago
Surrey
Clearwater People Solutions
Salary: £22000 - £23500 Per Annum plus 25 days holiday & excellent b
Posted: 3 days ago
Croydon, Surrey
Coal IT Services
Salary: From £22,000 to £26,000 per annum
Posted: 3 days ago
Reading, Berkshire
People Source Consulting
Salary: £25000 per annum
Posted: 3 days ago
Surrey
Marcus Donald People
Salary: £25000 - £28000 per annum
Posted: 3 days ago
Lincolnshire
Talent International
Salary: £18000 per annum + Benefits
Posted: 4 days ago
London
Forman Computer Staff
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago