The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 375 405 473
Rank change year-on-year
+30 +68
Permanent jobs requiring a Service Desk Analyst 780 625 515
As % of all permanent IT jobs located in the UK 0.66% 0.57% 0.41%
As % of the Job Titles category 0.69% 0.60% 0.44%
Number of salaries quoted 701 540 447
Average salary £22,500 £22,500 £22,700
Average salary % change year-on-year
- -0.88%
90% offered a salary of more than £18,000 £18,000 £18,000
10% offered a salary of more than £31,000 £30,000 £31,000
UK excluding London average salary £21,000 £21,000 £21,500
% change year-on-year
- -2.32%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
112468 104615 118208
As % of all permanent IT jobs located in the UK 94.52% 94.70% 94.82%
Number of salaries quoted 91225 86993 101313
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,000 £38,000
% change year-on-year
+5.26% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 24 April 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +20 725 £23,000 +2.22% 66
London +4 280 £27,500 +10.00% 12
South East +64 184 £22,000 -2.22% 16
City of London +6 79 £27,500 +11.11% 6
Surrey +50 68 £22,500 - 3
Yorkshire -39 61 £20,500 - 6
North West +33 50 £21,800 +3.80% 5
South West +4 47 £20,000 - 4
West Yorkshire -23 43 £20,250 -3.57% 2
Hampshire +10 40 £19,750 +2.59% 3
East of England -43 40 £24,000 +9.09% 7
Manchester +32 38 £22,500 +18.42% 3
East Midlands -15 33 £17,750 -19.31% 7
Leeds -36 29 £20,000 -4.76% 1
Berkshire +20 26 £24,100 +0.41% 2
West Midlands +12 23 £18,500 -5.12% 6
Wiltshire +4 22 £20,000 -3.61% 3
Hertfordshire +15 21 £27,500 +57.14% 2
Scotland +8 20 £22,500 +12.50% 4
Reading +2 20 £20,500 -14.58% 2
South Wales +15 16 £20,000 - 2
Wales +12 16 £20,000 - 2
Southampton 0 15 £19,000 -5.00% 1
South Yorkshire -3 15 £21,500 +4.87% 1
Chippenham -8 15 £19,500 -2.50% 1
Buckinghamshire -2 14 £22,000 +4.76% 5
Kent -8 14 £24,000 -4.00% 1
Reigate +16 12 £24,250 +12.79%
Sheffield -8 12 £21,000 +2.43% 1
Marlow - 12 £22,000 - 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 April 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 950 (63.80%) Windows
2 770 (51.71%) Active Directory
3 752 (50.50%) ITIL
4 692 (46.47%) Microsoft
5 691 (46.41%) MS Office
6 481 (32.30%) Windows 7
7 471 (31.63%) MS Excel
8 372 (24.98%) Windows XP
9 316 (21.22%) Citrix
10 309 (20.75%) MS Exchange
11 304 (20.42%) SLA
12 215 (14.44%) Microsoft Certification
13 204 (13.70%) Blackberry
14 192 (12.89%) Cisco
15 169 (11.35%) Windows Server 2003
16 167 (11.22%) Windows Server 2008
17 165 (11.08%) Finance
18 151 (10.14%) Incident Management
19 134 (9.00%) Service Management
20 133 (8.93%) TCP/IP
21 113 (7.59%) Law
22 109 (7.32%) SQL
23 107 (7.19%) Blackberry Enterprise Server
24 105 (7.05%) VPN
25 104 (6.98%) VMware
26 101 (6.78%) LAN
26 101 (6.78%) Degree
27 100 (6.72%) MCP
28 97 (6.51%) WAN
29 96 (6.45%) Legal

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 April 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 309 (20.75%) MS Exchange
2 107 (7.19%) Blackberry Enterprise Server
3 90 (6.04%) Exchange Server 2007
3 90 (6.04%) Exchange Server 2010
4 72 (4.84%) SharePoint
5 69 (4.63%) Exchange Server 2003
6 45 (3.02%) Lync
7 39 (2.62%) IBM Notes
8 23 (1.54%) SharePoint 2010
9 19 (1.28%) Exchange Server 2013
10 18 (1.21%) WorkSite
11 14 (0.94%) Documentum
12 10 (0.67%) CMS
12 10 (0.67%) Moodle
13 7 (0.47%) IIS
14 4 (0.27%) SAS
15 1 (0.067%) Exchange Server 2000
15 1 (0.067%) WebSphere
15 1 (0.067%) Lotus Domino
Applications
1 691 (46.41%) MS Office
2 471 (31.63%) MS Excel
3 54 (3.63%) MS PowerPoint
4 12 (0.81%) MS Visio
5 4 (0.27%) MS Project
6 3 (0.20%) AutoCAD
7 1 (0.067%) Spreadsheet
7 1 (0.067%) Acrobat
Business Applications
1 5 (0.34%) assyst
1 5 (0.34%) SAP ERP
1 5 (0.34%) SAP CRM
2 3 (0.20%) Dynamics CRM
3 2 (0.13%) Oracle CRM
3 2 (0.13%) Remedy ITSM
3 2 (0.13%) Magento
4 1 (0.067%) Misys Midas
Cloud Services
1 24 (1.61%) Office 365
2 8 (0.54%) SaaS
3 1 (0.067%) Microsoft Azure
Communications & Networking
1 133 (8.93%) TCP/IP
2 105 (7.05%) VPN
3 101 (6.78%) LAN
4 97 (6.51%) WAN
5 83 (5.57%) DNS
6 76 (5.10%) DHCP
7 73 (4.90%) VoIP
8 68 (4.57%) Firewall
9 61 (4.10%) Internet
10 35 (2.35%) ADSL
11 34 (2.28%) Wireless
11 34 (2.28%) Cisco ASA
12 33 (2.22%) IP Telephony
12 33 (2.22%) Broadband
13 31 (2.08%) SAN
14 26 (1.75%) Ethernet
15 25 (1.68%) FWSM
16 19 (1.28%) Cisco IPT
17 16 (1.07%) 3G
18 14 (0.94%) VLAN
Database & Business Intelligence
1 36 (2.42%) SQL Server
2 7 (0.47%) SQL Server 2008
3 6 (0.40%) MySQL
3 6 (0.40%) SQL Server 2005
4 5 (0.34%) SQL Server 2000
4 5 (0.34%) SAP BW
5 4 (0.27%) Crystal Reports
6 3 (0.20%) SQL Server 2012
7 1 (0.067%) Oracle Database
7 1 (0.067%) SQLite
Development Applications
1 8 (0.54%) JIRA
2 1 (0.067%) Git (software)
2 1 (0.067%) Subversion
General
1 165 (11.08%) Finance
2 113 (7.59%) Law
3 96 (6.45%) Legal
4 51 (3.43%) Banking
5 44 (2.96%) Telecoms
6 22 (1.48%) Retail
7 19 (1.28%) Advertising
8 16 (1.07%) Investment Banking
9 15 (1.01%) Financial Institution
10 13 (0.87%) French Language
11 9 (0.60%) German Language
11 9 (0.60%) Back Office
12 8 (0.54%) Manufacturing
12 8 (0.54%) Games
13 6 (0.40%) Publishing
13 6 (0.40%) Marketing
14 4 (0.27%) Pharmaceutical
14 4 (0.27%) Spanish Language
15 3 (0.20%) Welsh Language
15 3 (0.20%) Italian Language
Libraries, Frameworks & Software Standards
1 13 (0.87%) .NET
2 10 (0.67%) CSS
3 8 (0.54%) COM
3 8 (0.54%) HTML
4 5 (0.34%) Web Services
4 5 (0.34%) XML
5 3 (0.20%) SOAP
6 1 (0.067%) HTML5
6 1 (0.067%) REST
6 1 (0.067%) jQuery
6 1 (0.067%) Ajax
6 1 (0.067%) JSON
6 1 (0.067%) Flash
6 1 (0.067%) MSMQ
6 1 (0.067%) EDI
6 1 (0.067%) ASP.NET
6 1 (0.067%) LAMP
Miscellaneous
1 204 (13.70%) Blackberry
2 46 (3.09%) Management Information System
3 33 (2.22%) iPhone
4 28 (1.88%) Computer Science
5 26 (1.75%) Mathematics
6 21 (1.41%) PDA
7 19 (1.28%) Firmware
8 16 (1.07%) Hedge funds
9 15 (1.01%) Fat Client
9 15 (1.01%) iPad
9 15 (1.01%) EPoS
9 15 (1.01%) Thin Client
10 12 (0.81%) Video Conferencing
11 11 (0.74%) Client/Server
12 10 (0.67%) AS400
12 10 (0.67%) Handset
13 6 (0.40%) Statistics
13 6 (0.40%) Smartphone
13 6 (0.40%) iSeries
13 6 (0.40%) Digital Media
Operating Systems
1 950 (63.80%) Windows
2 481 (32.30%) Windows 7
3 372 (24.98%) Windows XP
4 169 (11.35%) Windows Server 2003
5 167 (11.22%) Windows Server 2008
6 51 (3.43%) Windows 8
7 42 (2.82%) Linux
8 39 (2.62%) Windows Vista
9 34 (2.28%) Mac OS X
10 28 (1.88%) Android
11 25 (1.68%) Windows Server 2012
12 22 (1.48%) Windows 2000
13 16 (1.07%) UNIX
14 15 (1.01%) Apple iOS
15 11 (0.74%) Windows 2000 Server
16 9 (0.60%) Mac OS
17 4 (0.27%) Windows Mobile
18 3 (0.20%) Windows Phone
18 3 (0.20%) Solaris
19 1 (0.067%) Red Hat Enterprise Linux
Processes & Methodologies
1 752 (50.50%) ITIL
2 151 (10.14%) Incident Management
3 134 (9.00%) Service Management
4 88 (5.91%) Service Delivery
5 84 (5.64%) Problem Management
6 53 (3.56%) Document Management
7 45 (3.02%) Change Management
7 45 (3.02%) Time Management
8 37 (2.48%) ITIL V3
9 34 (2.28%) Asset Management
9 34 (2.28%) Continuous Improvement
10 32 (2.15%) ITSM
11 25 (1.68%) CRM
12 24 (1.61%) Workflow
13 21 (1.41%) Network Monitoring
13 21 (1.41%) Service Desk Management
14 18 (1.21%) Mobile Device Management
15 16 (1.07%) Configuration Management
15 16 (1.07%) E-Commerce
16 15 (1.01%) Knowledge Management
Programming Languages
1 109 (7.32%) SQL
2 34 (2.28%) C
3 31 (2.08%) PowerShell
4 11 (0.74%) PL/SQL
5 8 (0.54%) JavaScript
6 5 (0.34%) Java
7 4 (0.27%) C#
7 4 (0.27%) PHP
8 1 (0.067%) FoxPro (VFP)
8 1 (0.067%) VB
8 1 (0.067%) PowerHouse
8 1 (0.067%) PL/1
Qualifications
1 215 (14.44%) Microsoft Certification
2 101 (6.78%) Degree
3 100 (6.72%) MCP
4 91 (6.11%) ITIL Certification
5 77 (5.17%) MCSE
6 73 (4.90%) Cisco Certification
7 72 (4.84%) MCSA
8 67 (4.50%) CCNA
9 56 (3.76%) Security Cleared
10 43 (2.89%) MOS
11 42 (2.82%) Network+ Certification
12 40 (2.69%) MCDST
13 38 (2.55%) SC Cleared
14 34 (2.28%) A+ Certification
15 28 (1.88%) MCITP
16 11 (0.74%) DV Cleared
16 11 (0.74%) HND
17 7 (0.47%) MCTS
17 7 (0.47%) JNCIA
17 7 (0.47%) CCSA
Quality Assurance & Compliance
1 304 (20.42%) SLA
2 13 (0.87%) QA
3 4 (0.27%) ISO/IEC 27001
4 2 (0.13%) Sarbanes-Oxley
5 1 (0.067%) ISO 9001
System Software
1 770 (51.71%) Active Directory
2 50 (3.36%) XenApp
3 49 (3.29%) VMware Infrastructure
4 37 (2.48%) Terminal Services
5 32 (2.15%) vSphere
5 32 (2.15%) VMware ESXi
6 19 (1.28%) MetaFrame
7 16 (1.07%) Hyper-V
8 13 (0.87%) XenDesktop
9 10 (0.67%) UAG
10 5 (0.34%) vCloud
11 4 (0.27%) Citrix Presentation Server
11 4 (0.27%) BlackBerry Internet Service
12 2 (0.13%) Terminal Server
12 2 (0.13%) VMware Server
13 1 (0.067%) Microsoft Virtual Server
13 1 (0.067%) VMware ESX
13 1 (0.067%) Microsoft App-V
Systems Management
1 53 (3.56%) SCCM
2 8 (0.54%) DameWare
2 8 (0.54%) Norton AntiVirus
2 8 (0.54%) ServiceCenter
3 5 (0.34%) Tivoli
4 4 (0.27%) SCDPM
5 3 (0.20%) OpenView
6 2 (0.13%) NetBackup
6 2 (0.13%) ARCserve
6 2 (0.13%) WMI
6 2 (0.13%) HP Data Protector
6 2 (0.13%) Cisco CUCM
7 1 (0.067%) Tivoli Storage Manager
7 1 (0.067%) Backup Exec
7 1 (0.067%) OVSD
Vendors
1 692 (46.47%) Microsoft
2 316 (21.22%) Citrix
3 192 (12.89%) Cisco
4 104 (6.98%) VMware
5 71 (4.77%) Remedy
6 69 (4.63%) HP
7 60 (4.03%) Apple
8 44 (2.96%) Juniper
9 41 (2.75%) Avaya
10 38 (2.55%) Lotus
11 32 (2.15%) F5
12 29 (1.95%) ServiceNow
13 27 (1.81%) Dell
14 26 (1.75%) CheckPoint
14 26 (1.75%) LANDesk
15 25 (1.68%) Symantec
16 23 (1.54%) Mitel
17 22 (1.48%) McAfee
17 22 (1.48%) SolarWinds
18 21 (1.41%) Interwoven
Watford, Hertfordshire
Latcom Ltd
Salary: + good benefits
Posted: 2 hours ago
Nottinghamshire
EMBS- People Transfer
Salary: To £20k (Dependent on Experience)
Posted: 2 hours ago
Southampton, Hampshire
Sanderson
Salary: £16 - £19.5 per annum
Posted: 18 hours ago
London
Colston Consulting
Salary: £24k - 30k per year + Benefits
Posted: 19 hours ago
Swindon, Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £100 - £120 per day + 24/7 Shift Pattern
Posted: 23 hours ago
Reading, Berkshire
Polar Recruitment
Salary: £0000 - £9999 per annum
Posted: Yesterday
West Bromwich, West Midlands
Interserve FM
Posted: Yesterday
West Bromwich, West Midlands
Interserve FM
Posted: Yesterday
Spalding, Lincolnshire
QUANTICA
Salary: £18000 - £21000 per annum
Posted: Yesterday
Chessington, Surrey
Coal IT Services
Salary: From £130 to £130 per day
Posted: Yesterday
Marlow, Buckinghamshire
Corporate Project Solutions
Salary: £25000.00 - £35000.00 per annum + Onsite Parking
Posted: Yesterday
Northampton, Northamptonshire
IT Ventures
Salary: £25000 - £26000 per annum
Posted: 2 days ago
Nottinghamshire
EMBS- People Transfer
Salary: £18-£21k
Posted: 2 days ago
Sheffield, Yorkshire
Hyphen
Posted: 5 days ago
London
Circle Recruitment
Salary: £25000 - £30000 per annum + Benefits
Posted: 5 days ago
City, London
McGregor Boyall
Salary: £23000 - £24000 per annum + Package
Posted: 6 days ago
Chippenham, Wiltshire
Circle Recruitment
Salary: £18000 - £21000 per annum + Bonus, Pension, Healthcare
Posted: 6 days ago
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 6 days ago
Leeds, West Yorkshire
Head Resourcing
Salary: £20000 - £24000 per annum + excellent bens + on call allowance
Posted: 6 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: 6 days ago