The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 359 394 423
Rank change year-on-year
+35 +29
Permanent jobs requiring a Service Desk Analyst 793 760 600
As % of all permanent IT jobs located in the UK 0.74% 0.65% 0.55%
As % of the Job Titles category 0.78% 0.68% 0.58%
Number of salaries quoted 658 674 532
Average salary £23,500 £22,500 £22,500
Average salary % change year-on-year
+4.44% -
90% offered a salary of more than £19,000 £18,000 £18,000
10% offered a salary of more than £33,500 £31,000 £30,000
UK excluding London average salary £22,000 £21,000 £21,000
% change year-on-year
+4.76% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 22 May 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 762 £23,500 +2.17% 93
London +55 314 £28,000 +1.81% 25
South East +37 204 £22,500 +2.27% 18
Yorkshire +19 71 £22,000 +7.31% 13
City of London +29 68 £28,500 +3.63% 10
Hampshire +29 59 £22,000 +12.82% 6
West Yorkshire +34 54 £22,500 +12.50% 10
Surrey 0 43 £23,000 +2.22% 3
Leeds +27 40 £22,000 +10.00% 8
South West +2 39 £22,500 +9.75% 8
East of England +4 38 £20,500 -8.88% 4
North West -10 37 £22,000 +12.82% 8
Berkshire +17 33 £19,700 -18.93% 2
Southampton +18 32 £19,000 -1.29% 2
East Midlands +6 32 £22,500 +21.62% 8
West Midlands -12 32 £20,000 +5.26% 7
Buckinghamshire +16 29 £22,000 - 3
West Sussex +16 26 £23,500 +2.17%
Leicestershire +40 25 £22,500 +21.62% 2
Milton Keynes +4 22 £22,000 +2.32% 2
Cambridgeshire +19 16 £20,500 -4.65% 2
Manchester +3 16 £22,000 - 5
Cheshire +2 16 £21,000 +10.52% 3
Reading -11 16 £19,700 -18.08% 2
Bristol +7 14 £22,125 -3.80% 4
Wiltshire -3 13 £22,500 +15.38% 2
Hertfordshire -13 13 £22,000 -8.33%
Bedfordshire +23 12 £20,500 -6.81% 1
Kent +11 12 £25,000 -3.84% 1
Birmingham -6 12 £21,500 - 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1154 (66.28%) Windows
2 953 (54.74%) Active Directory
3 923 (53.02%) MS Office
4 893 (51.29%) ITIL
5 883 (50.72%) Microsoft
6 661 (37.97%) Windows 7
7 582 (33.43%) MS Excel
8 498 (28.60%) SLA
9 351 (20.16%) MS Exchange
10 311 (17.86%) Windows XP
11 309 (17.75%) Citrix
12 292 (16.77%) Finance
13 246 (14.13%) Blackberry
14 242 (13.90%) Service Management
15 213 (12.23%) Incident Management
16 194 (11.14%) Microsoft Certification
17 183 (10.51%) Blackberry Enterprise Server
18 167 (9.59%) Law
18 167 (9.59%) Windows 8
19 162 (9.30%) Legal
20 160 (9.19%) MCP
21 159 (9.13%) Windows Server 2008
22 141 (8.10%) LAN
23 140 (8.04%) Cisco
24 138 (7.93%) WAN
25 123 (7.06%) VPN
26 122 (7.01%) TCP/IP
26 122 (7.01%) Windows Server 2003
27 116 (6.66%) Degree
28 111 (6.38%) Banking

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 351 (20.16%) MS Exchange
2 183 (10.51%) Blackberry Enterprise Server
3 93 (5.34%) Exchange Server 2010
4 75 (4.31%) Exchange Server 2007
5 50 (2.87%) Exchange Server 2003
6 49 (2.81%) IBM Notes
7 46 (2.64%) SharePoint
8 36 (2.07%) WorkSite
9 34 (1.95%) Lync
10 26 (1.49%) Exchange Server 2013
11 18 (1.03%) Exchange Server 2000
12 6 (0.34%) IIS
13 5 (0.29%) Confluence
14 4 (0.23%) SharePoint 2010
15 2 (0.11%) Apache
15 2 (0.11%) Tomcat
15 2 (0.11%) SharePoint Server
16 1 (0.057%) BizTalk Server
16 1 (0.057%) OpenEdge
16 1 (0.057%) CMS
Applications
1 923 (53.02%) MS Office
2 582 (33.43%) MS Excel
3 71 (4.08%) MS PowerPoint
4 24 (1.38%) MS Visio
5 5 (0.29%) Adobe Creative Suite
5 5 (0.29%) Spreadsheet
6 4 (0.23%) MS Project
Business Applications
1 10 (0.57%) Agresso
2 6 (0.34%) Remedy ITSM
3 4 (0.23%) Magento
3 4 (0.23%) Fredhopper
4 2 (0.11%) Oracle Applications
4 2 (0.11%) Dynamics CRM
4 2 (0.11%) assyst
4 2 (0.11%) Eikon
5 1 (0.057%) SAP ERP
5 1 (0.057%) SAP CCM
Cloud Services
1 25 (1.44%) Office 365
2 14 (0.80%) Mimecast
3 7 (0.40%) IaaS
4 6 (0.34%) Amazon AWS
4 6 (0.34%) SaaS
5 4 (0.23%) PaaS
6 3 (0.17%) Google Apps
6 3 (0.17%) Cloud Computing
7 2 (0.11%) Amazon ELB
7 2 (0.11%) Amazon EC2
7 2 (0.11%) Amazon S3
8 1 (0.057%) iPaaS
8 1 (0.057%) Yammer
8 1 (0.057%) Microsoft Azure
Communications & Networking
1 141 (8.10%) LAN
2 138 (7.93%) WAN
3 123 (7.06%) VPN
4 122 (7.01%) TCP/IP
5 89 (5.11%) DNS
6 87 (5.00%) DHCP
7 80 (4.60%) Internet
8 78 (4.48%) Firewall
9 63 (3.62%) VoIP
10 37 (2.13%) Wireless
11 24 (1.38%) SAN
12 21 (1.21%) VLAN
13 20 (1.15%) IP Telephony
14 17 (0.98%) ADSL
15 14 (0.80%) FTP
15 14 (0.80%) SSL
16 11 (0.63%) Network Security
16 11 (0.63%) Broadband
17 9 (0.52%) Intranet
18 8 (0.46%) Ethernet
Database & Business Intelligence
1 46 (2.64%) SQL Server
2 14 (0.80%) SQL Server 2008
3 8 (0.46%) Relational Database
4 7 (0.40%) SQL Server 2005
5 6 (0.34%) Crystal Reports
5 6 (0.34%) Oracle Database
6 4 (0.23%) MS Access
6 4 (0.23%) SQL Server 2000
7 3 (0.17%) SQLPlus
8 1 (0.057%) SQL Server Integration Services
8 1 (0.057%) BusinessObjects
8 1 (0.057%) RDBMS
8 1 (0.057%) Oracle Reports
8 1 (0.057%) Data Warehouse
8 1 (0.057%) FileMaker
Development Applications
1 4 (0.23%) Yeoman
2 2 (0.11%) Jenkins
3 1 (0.057%) JIRA
3 1 (0.057%) InstallShield
General
1 292 (16.77%) Finance
2 167 (9.59%) Law
3 162 (9.30%) Legal
4 111 (6.38%) Banking
5 69 (3.96%) Telecoms
6 66 (3.79%) Retail
7 31 (1.78%) Advertising
8 21 (1.21%) International Banking
9 18 (1.03%) Financial Institution
10 11 (0.63%) Investment Banking
11 9 (0.52%) Manufacturing
12 8 (0.46%) German Language
13 7 (0.40%) Publishing
14 6 (0.34%) Pharmaceutical
14 6 (0.34%) Italian Language
15 5 (0.29%) French Language
16 4 (0.23%) Marketing
16 4 (0.23%) Spanish Language
17 3 (0.17%) Local Government
17 3 (0.17%) Retail Banking
Libraries, Frameworks & Software Standards
1 12 (0.69%) XML
2 9 (0.52%) HTML
3 8 (0.46%) CSS
4 5 (0.29%) HTML5
4 5 (0.29%) FIX Protocol
4 5 (0.29%) Flash
5 4 (0.23%) Web Services
5 4 (0.23%) COM
6 3 (0.17%) .NET
7 2 (0.11%) EDI
7 2 (0.11%) Application Packaging
8 1 (0.057%) jQuery
8 1 (0.057%) J2EE
8 1 (0.057%) ASP.NET
8 1 (0.057%) JSP
Miscellaneous
1 246 (14.13%) Blackberry
2 103 (5.92%) Analytical Skills
3 71 (4.08%) Management Information System
4 29 (1.67%) Thin Client
4 29 (1.67%) Fat Client
5 28 (1.61%) Video Conferencing
6 27 (1.55%) iPhone
7 26 (1.49%) Computer Science
8 24 (1.38%) CMDB
9 23 (1.32%) Mathematics
9 23 (1.32%) iPad
10 19 (1.09%) Hedge funds
11 14 (0.80%) PDA
12 13 (0.75%) EPoS
13 12 (0.69%) Enterprise Software
14 11 (0.63%) User Experience
14 11 (0.63%) FMCG
15 8 (0.46%) Handset
15 8 (0.46%) NHS
15 8 (0.46%) Mobile Computing
Operating Systems
1 1154 (66.28%) Windows
2 661 (37.97%) Windows 7
3 311 (17.86%) Windows XP
4 167 (9.59%) Windows 8
5 159 (9.13%) Windows Server 2008
6 122 (7.01%) Windows Server 2003
7 58 (3.33%) Android
8 54 (3.10%) Linux
9 41 (2.35%) Windows Server 2012
10 39 (2.24%) Windows Vista
11 36 (2.07%) UNIX
12 29 (1.67%) Apple iOS
13 28 (1.61%) Mac OS X
14 22 (1.26%) Windows 2000 Server
15 11 (0.63%) Mac OS
16 10 (0.57%) Windows 2000
17 5 (0.29%) Windows Mobile
17 5 (0.29%) Solaris
18 2 (0.11%) Ubuntu
19 1 (0.057%) Windows Phone
Processes & Methodologies
1 893 (51.29%) ITIL
2 242 (13.90%) Service Management
3 213 (12.23%) Incident Management
4 93 (5.34%) Service Delivery
5 76 (4.37%) Problem Management
6 62 (3.56%) Document Management
7 58 (3.33%) ITSM
8 55 (3.16%) Time Management
9 54 (3.10%) CRM
10 49 (2.81%) Change Management
11 47 (2.70%) Configuration Management
12 39 (2.24%) ITIL V3
12 39 (2.24%) Service Desk Management
13 34 (1.95%) Mentoring
14 32 (1.84%) Asset Management
15 26 (1.49%) Continuous Improvement
16 22 (1.26%) Coaching
17 19 (1.09%) Practice Management
18 18 (1.03%) Release Management
19 17 (0.98%) Investment Management
Programming Languages
1 54 (3.10%) SQL
2 14 (0.80%) C
3 9 (0.52%) Java
3 9 (0.52%) JavaScript
4 8 (0.46%) PowerShell
5 3 (0.17%) PL/SQL
6 2 (0.11%) VBA
6 2 (0.11%) T-SQL
7 1 (0.057%) ActionScript 2.0
7 1 (0.057%) ActionScript
7 1 (0.057%) C#
7 1 (0.057%) PHP
7 1 (0.057%) Shell Script
Qualifications
1 194 (11.14%) Microsoft Certification
2 160 (9.19%) MCP
3 116 (6.66%) Degree
4 92 (5.28%) ITIL Certification
5 86 (4.94%) MCSE
6 74 (4.25%) Security Cleared
7 70 (4.02%) Cisco Certification
8 65 (3.73%) CCNA
9 59 (3.39%) MCITP
10 55 (3.16%) SC Cleared
11 52 (2.99%) MCSA
12 50 (2.87%) MCDST
13 49 (2.81%) ITIL Foundation Certificate
14 46 (2.64%) A+ Certification
15 41 (2.35%) MOS
16 27 (1.55%) MCTS
17 9 (0.52%) HND
18 8 (0.46%) DV Cleared
19 4 (0.23%) SAP Certification
20 2 (0.11%) CCIE
Quality Assurance & Compliance
1 498 (28.60%) SLA
2 21 (1.21%) ISO 9001
3 6 (0.34%) ISO/IEC 27001
4 2 (0.11%) QA
5 1 (0.057%) JSP 440
System Software
1 953 (54.74%) Active Directory
2 75 (4.31%) VMware Infrastructure
3 66 (3.79%) XenApp
4 52 (2.99%) Hyper-V
5 31 (1.78%) XenDesktop
6 28 (1.61%) XenServer
7 21 (1.21%) Terminal Services
8 14 (0.80%) Citrix Presentation Server
9 6 (0.34%) Terminal Server
10 4 (0.23%) VMware ESXi
11 3 (0.17%) KVM
11 3 (0.17%) vSphere
11 3 (0.17%) MetaFrame
11 3 (0.17%) VMware ESX
12 2 (0.11%) UAG
13 1 (0.057%) BitLocker
13 1 (0.057%) vCloud
13 1 (0.057%) Microsoft Virtual Server
13 1 (0.057%) Microsoft App-V
Systems Management
1 78 (4.48%) SCCM
2 27 (1.55%) Norton AntiVirus
3 25 (1.44%) Backup Exec
4 17 (0.98%) Systems Management Server (SMS)
5 13 (0.75%) OpenView
6 10 (0.57%) DameWare
7 4 (0.23%) WSUS
7 4 (0.23%) McAfee ePO
7 4 (0.23%) SCSM
8 3 (0.17%) SCDPM
8 3 (0.17%) SCOM
8 3 (0.17%) NetBackup
8 3 (0.17%) ZENworks
8 3 (0.17%) Tivoli Storage Manager
8 3 (0.17%) MOM
9 2 (0.11%) Nagios
9 2 (0.11%) Tivoli
9 2 (0.11%) Puppet
9 2 (0.11%) Ansible
9 2 (0.11%) ITRS Geneos
Vendors
1 883 (50.72%) Microsoft
2 309 (17.75%) Citrix
3 140 (8.04%) Cisco
4 98 (5.63%) VMware
5 76 (4.37%) HP
6 51 (2.93%) Symantec
7 50 (2.87%) Lotus
8 46 (2.64%) Remedy
9 42 (2.41%) Apple
10 34 (1.95%) ServiceNow
11 29 (1.67%) Reuters
11 29 (1.67%) Bloomberg
12 25 (1.44%) Dell
13 22 (1.26%) McAfee
14 21 (1.21%) Avaya
14 21 (1.21%) LANDesk
15 19 (1.09%) OpenText
16 18 (1.03%) JD Edwards
17 15 (0.86%) Interwoven
18 14 (0.80%) Adobe
High Wycombe, Buckinghamshire
Connectus
Salary: £18000 - £22000 per annum
Posted: 2 hours ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 2 hours ago
City, London
Networking People
Posted: 3 hours ago
Coventry, West Midlands (County)
Oscar Associates (UK) Ltd
Salary: £23000 - £27000 per annum + Benefits
Posted: 3 hours ago
London
Etech Partners
Salary: Up to £25,000 per annum + Bens
Posted: 4 hours ago
Manchester, Lancashire
Talent International
Salary: £20000 - £25000 per annum + On-call / bonus
Posted: 4 hours ago
Greater Manchester
Net Recruit.co.uk Ltd
Salary: £15000 - £25000 per annum, Benefits company benefits, subject to skill
Posted: 7 hours ago
Chesterfield, Derbyshire
Lea Consultancy Ltd
Salary: From £22,500 to £22,500 per annum
Posted: 9 hours ago
Leamington Spa, Warwickshire
Global Technology Solutions Ltd
Salary: £16000 - £20000 per annum
Posted: Yesterday
City, London
ComputAppoint
Salary: £35000 per annum
Posted: Yesterday
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: Yesterday
Surrey
Vertical IT
Salary: £25000 - £40000 per annum + DOE and Certifications
Posted: Yesterday
Kenilworth, Warwickshire
Network ITR
Salary: 20k to 21k per year GBP
Posted: Yesterday
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: Yesterday
Edinburgh, Midlothian
Cathcart Associates Ltd
Salary: £20000 - £32000 per annum + Solid Benefits Package
Posted: 2 days ago
Holywell, Clwyd
networx
Salary: Salary £Competitive
Posted: 2 days ago
Reading, Berkshire
Imperative People
Salary: £20000.00 - £25000.00 per annum + full bens
Posted: 2 days ago
Woking, Surrey
Etech Partners
Salary: Up to £27,000 per annum + Benefits
Posted: 2 days ago
Enfield, Middlesex
Nanotek Limited
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: 2 days ago