The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 353 409 437
Rank change year-on-year
+56 +28
Permanent jobs requiring a Service Desk Analyst 848 597 595
As % of all permanent IT jobs located in the UK 0.72% 0.55% 0.50%
As % of the Job Titles category 0.76% 0.58% 0.53%
Number of salaries quoted 742 518 515
Average salary £23,000 £22,000 £23,000
Average salary % change year-on-year
+4.54% -4.34%
90% offered a salary of more than £18,000 £17,000 £17,000
10% offered a salary of more than £32,000 £30,000 £32,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
111102 102616 112143
As % of all permanent IT jobs located in the UK 94.42% 94.25% 95.10%
Number of salaries quoted 90827 85015 96150
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 24 July 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +42 759 £23,000 +4.54% 115
London +51 276 £27,500 +5.76% 45
South East -14 168 £22,000 +7.31% 17
City of London +33 80 £27,250 -2.67% 18
East of England +26 72 £24,500 +19.51% 9
North West +27 65 £19,250 -9.94% 8
Scotland +19 56 £25,000 - 4
Yorkshire -60 54 £18,500 -9.75% 16
Surrey +12 46 £26,250 +11.70% 5
South West -1 45 £22,750 +16.66% 9
Hampshire -15 42 £20,000 +8.10% 1
East Midlands +6 36 £19,750 +1.28% 4
Glasgow +19 35 £25,000 - 1
West Midlands +13 32 £20,248 - 3
Cheshire +18 31 £19,000 -18.27% 3
Southampton -2 29 £20,000 +11.11% 1
West Yorkshire -55 29 £17,750 -11.25% 12
Essex +24 28 £29,000 +54.66%
Manchester +15 27 £19,750 -1.25% 5
Oxfordshire +21 25 £19,000 -7.31% 1
Leeds -44 24 £18,500 -9.75% 8
Wiltshire +15 23 £25,000 +13.63% 4
Berkshire +4 21 £21,500 +6.17% 3
Hertfordshire -9 19 £24,500 +30.66% 2
Northamptonshire -4 17 £21,500 -2.27%
Northampton -8 16 £21,500 -2.27%
Cambridgeshire +5 15 £22,000 +6.66% 4
Colchester - 14 £32,000 -
Reading +2 13 £20,000 -2.43% 1
Dorset +2 13 £20,500 +24.24% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1039 (63.94%) Windows
2 863 (53.11%) Active Directory
3 808 (49.72%) ITIL
4 717 (44.12%) MS Office
5 652 (40.12%) Microsoft
6 532 (32.74%) Windows 7
7 520 (32.00%) MS Excel
8 380 (23.38%) SLA
9 359 (22.09%) Windows XP
10 330 (20.31%) MS Exchange
11 321 (19.75%) Citrix
12 252 (15.51%) Microsoft Certification
13 232 (14.28%) Finance
14 200 (12.31%) Blackberry
15 178 (10.95%) Windows Server 2003
16 165 (10.15%) Service Management
17 158 (9.72%) Incident Management
18 150 (9.23%) Windows Server 2008
18 150 (9.23%) TCP/IP
19 141 (8.68%) Cisco
20 131 (8.06%) Law
21 129 (7.94%) Legal
22 120 (7.38%) MCP
23 108 (6.65%) ITIL Certification
24 102 (6.28%) VMware
24 102 (6.28%) Degree
25 98 (6.03%) MCSE
26 97 (5.97%) VoIP
26 97 (5.97%) Blackberry Enterprise Server
27 96 (5.91%) Problem Management

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 330 (20.31%) MS Exchange
2 97 (5.97%) Blackberry Enterprise Server
3 96 (5.91%) Exchange Server 2007
4 60 (3.69%) Exchange Server 2010
5 59 (3.63%) SharePoint
6 53 (3.26%) Exchange Server 2003
7 43 (2.65%) WorkSite
8 37 (2.28%) IBM Notes
9 29 (1.78%) Lync
10 21 (1.29%) SharePoint 2010
11 12 (0.74%) CMS
12 10 (0.62%) Exchange Server 2013
13 9 (0.55%) Exchange Server 2000
14 7 (0.43%) Documentum
14 7 (0.43%) IIS
15 5 (0.31%) Moodle
16 1 (0.062%) Apache
16 1 (0.062%) Tomcat
16 1 (0.062%) SAS
16 1 (0.062%) Lotus Domino
Applications
1 717 (44.12%) MS Office
2 520 (32.00%) MS Excel
3 79 (4.86%) MS PowerPoint
4 8 (0.49%) MS Visio
5 4 (0.25%) Spreadsheet
6 1 (0.062%) MS Project
6 1 (0.062%) Acrobat
Business Applications
1 3 (0.18%) Remedy ITSM
1 3 (0.18%) Bond Adapt
1 3 (0.18%) Dynamics NAV
2 2 (0.12%) Oracle Applications
3 1 (0.062%) SAP CRM
3 1 (0.062%) Maximo
3 1 (0.062%) SAP ERP
3 1 (0.062%) Misys Midas
3 1 (0.062%) Dynamics CRM
Cloud Services
1 40 (2.46%) Office 365
2 16 (0.98%) SaaS
3 13 (0.80%) Microsoft Azure
4 6 (0.37%) PaaS
4 6 (0.37%) IaaS
5 4 (0.25%) Cloud Computing
6 2 (0.12%) Google Apps
Communications & Networking
1 150 (9.23%) TCP/IP
2 97 (5.97%) VoIP
3 91 (5.60%) LAN
4 89 (5.48%) DHCP
5 88 (5.42%) WAN
5 88 (5.42%) DNS
6 81 (4.98%) VPN
7 49 (3.02%) Wireless
8 44 (2.71%) Firewall
9 41 (2.52%) Internet
10 37 (2.28%) SAN
11 36 (2.22%) Broadband
12 32 (1.97%) ADSL
13 30 (1.85%) IP Telephony
14 28 (1.72%) 3G
15 21 (1.29%) Ethernet
16 12 (0.74%) Cisco IPT
17 11 (0.68%) Cisco ASA
18 9 (0.55%) FWSM
19 8 (0.49%) Network Security
Database & Business Intelligence
1 36 (2.22%) SQL Server
2 13 (0.80%) SQL Server 2008
3 11 (0.68%) SQL Server 2005
4 4 (0.25%) Data Warehouse
4 4 (0.25%) Crystal Reports
5 3 (0.18%) MySQL
5 3 (0.18%) Relational Database
5 3 (0.18%) SQL Server 2012
6 2 (0.12%) MS Access
7 1 (0.062%) SQL Server Reporting Services
7 1 (0.062%) Oracle Reports
7 1 (0.062%) SAP BW
7 1 (0.062%) Oracle Database
7 1 (0.062%) SQLite
Development Applications
1 4 (0.25%) Team Foundation Server
2 3 (0.18%) JIRA
3 1 (0.062%) Subversion
3 1 (0.062%) Serena SBM
3 1 (0.062%) Git (software)
General
1 232 (14.28%) Finance
2 131 (8.06%) Law
3 129 (7.94%) Legal
4 61 (3.75%) Banking
5 57 (3.51%) Telecoms
6 34 (2.09%) Retail
7 23 (1.42%) Financial Institution
8 19 (1.17%) Advertising
8 19 (1.17%) French Language
9 12 (0.74%) German Language
10 9 (0.55%) Publishing
10 9 (0.55%) Investment Banking
11 5 (0.31%) Pharmaceutical
11 5 (0.31%) Spanish Language
12 4 (0.25%) Welsh Language
12 4 (0.25%) Italian Language
12 4 (0.25%) Portuguese Language
12 4 (0.25%) Manufacturing
12 4 (0.25%) Back Office
13 3 (0.18%) Swedish Language
Libraries, Frameworks & Software Standards
1 12 (0.74%) HTML
2 11 (0.68%) .NET
3 8 (0.49%) COM
4 7 (0.43%) CSS
5 6 (0.37%) Web Services
5 6 (0.37%) XML
6 3 (0.18%) SOAP
7 1 (0.062%) ASP.NET
7 1 (0.062%) Middleware
7 1 (0.062%) REST
7 1 (0.062%) HTML5
7 1 (0.062%) jQuery
7 1 (0.062%) JSON
7 1 (0.062%) Java EE
7 1 (0.062%) Ajax
Miscellaneous
1 200 (12.31%) Blackberry
2 34 (2.09%) PDA
3 33 (2.03%) Computer Science
4 31 (1.91%) Mathematics
5 30 (1.85%) Management Information System
6 25 (1.54%) Hedge funds
7 24 (1.48%) Fat Client
7 24 (1.48%) Thin Client
8 21 (1.29%) iPhone
9 18 (1.11%) EPoS
10 13 (0.80%) iPad
11 12 (0.74%) Video Conferencing
12 11 (0.68%) Statistics
13 9 (0.55%) Firmware
14 8 (0.49%) Digital Media
15 7 (0.43%) Smartphone
16 6 (0.37%) Informatics
16 6 (0.37%) iSeries
16 6 (0.37%) Open Source
16 6 (0.37%) AS400
Operating Systems
1 1039 (63.94%) Windows
2 532 (32.74%) Windows 7
3 359 (22.09%) Windows XP
4 178 (10.95%) Windows Server 2003
5 150 (9.23%) Windows Server 2008
6 60 (3.69%) Windows 8
7 53 (3.26%) Windows Server 2012
8 42 (2.58%) Mac OS X
9 35 (2.15%) Linux
10 34 (2.09%) Android
11 24 (1.48%) Windows Vista
12 23 (1.42%) Windows 2000
13 15 (0.92%) Apple iOS
14 13 (0.80%) UNIX
15 12 (0.74%) Mac OS
16 8 (0.49%) Windows Phone
17 6 (0.37%) Windows 2000 Server
18 1 (0.062%) Windows NT
18 1 (0.062%) Windows Mobile
Processes & Methodologies
1 808 (49.72%) ITIL
2 165 (10.15%) Service Management
3 158 (9.72%) Incident Management
4 96 (5.91%) Problem Management
5 77 (4.74%) Service Delivery
6 55 (3.38%) Time Management
7 50 (3.08%) Continuous Improvement
7 50 (3.08%) Asset Management
8 49 (3.02%) Document Management
9 46 (2.83%) ITSM
10 37 (2.28%) Change Management
11 31 (1.91%) ITIL V3
12 28 (1.72%) Root Cause Analysis
13 25 (1.54%) CRM
13 25 (1.54%) Service Desk Management
14 23 (1.42%) E-Commerce
15 19 (1.17%) CAD
15 19 (1.17%) Configuration Management
15 19 (1.17%) Knowledge Management
16 17 (1.05%) Workflow
Programming Languages
1 75 (4.62%) SQL
2 37 (2.28%) C
3 23 (1.42%) PowerShell
4 11 (0.68%) JavaScript
5 5 (0.31%) C#
6 3 (0.18%) Java
6 3 (0.18%) PHP
7 2 (0.12%) PL/SQL
Qualifications
1 252 (15.51%) Microsoft Certification
2 120 (7.38%) MCP
3 108 (6.65%) ITIL Certification
4 102 (6.28%) Degree
5 98 (6.03%) MCSE
6 82 (5.05%) MCSA
7 78 (4.80%) MCITP
8 58 (3.57%) A+ Certification
8 58 (3.57%) Security Cleared
9 53 (3.26%) ITIL Foundation Certificate
10 45 (2.77%) Cisco Certification
11 43 (2.65%) MCDST
12 42 (2.58%) CCNA
13 38 (2.34%) SC Cleared
14 27 (1.66%) MCTS
15 25 (1.54%) Network+ Certification
16 24 (1.48%) MOS
17 8 (0.49%) DV Cleared
17 8 (0.49%) HND
18 5 (0.31%) PRINCE2 Certification
Quality Assurance & Compliance
1 380 (23.38%) SLA
2 11 (0.68%) QA
3 2 (0.12%) TickIT
System Software
1 863 (53.11%) Active Directory
2 62 (3.82%) VMware Infrastructure
3 51 (3.14%) XenApp
4 32 (1.97%) Terminal Services
5 21 (1.29%) vSphere
6 20 (1.23%) MetaFrame
7 19 (1.17%) Hyper-V
8 17 (1.05%) VMware ESXi
9 13 (0.80%) XenDesktop
10 7 (0.43%) UAG
11 4 (0.25%) Citrix Presentation Server
12 2 (0.12%) Microsoft Virtual Server
12 2 (0.12%) Microsoft App-V
13 1 (0.062%) VMware ESX
13 1 (0.062%) vCloud
13 1 (0.062%) XenServer
Systems Management
1 71 (4.37%) SCCM
2 17 (1.05%) Norton AntiVirus
3 16 (0.98%) Backup Exec
4 7 (0.43%) DameWare
4 7 (0.43%) ServiceCenter
5 6 (0.37%) Cisco CUCM
6 5 (0.31%) SCOM
7 4 (0.25%) NetBackup
8 3 (0.18%) Cisco UCCX
9 2 (0.12%) WMI
9 2 (0.12%) Symantec Endpoint Protection
9 2 (0.12%) OpenView
9 2 (0.12%) Tivoli
10 1 (0.062%) Nagios
10 1 (0.062%) ARCserve
10 1 (0.062%) HP Data Protector
Vendors
1 652 (40.12%) Microsoft
2 321 (19.75%) Citrix
3 141 (8.68%) Cisco
4 102 (6.28%) VMware
5 78 (4.80%) HP
6 61 (3.75%) Apple
7 58 (3.57%) Remedy
8 37 (2.28%) Lotus
9 35 (2.15%) ServiceNow
10 34 (2.09%) Avaya
11 33 (2.03%) Interwoven
11 33 (2.03%) Juniper
12 31 (1.91%) LANDesk
13 30 (1.85%) Symantec
14 28 (1.72%) Dell
15 26 (1.60%) McAfee
16 21 (1.29%) Sophos
17 18 (1.11%) CheckPoint
18 16 (0.98%) Veeam
18 16 (0.98%) Open Text
Beckenham, Kent
Capita
Salary: based on exp
Posted: 7 hours ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £16000 - £20000 per annum
Posted: 8 hours ago
Warrington, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £14.00 - £15.00 per annum
Posted: 9 hours ago
Bedfordshire
Code Red Associates
Salary: £15000 to £20000 per annum
Posted: 9 hours ago
London
ISL
Salary: £23000 - £27000 per annum
Posted: 10 hours ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 11 hours ago
Central London / West End
Clear Edge Consulting
Salary: From £20,000 to £28,000 per annum + benefits
Posted: 12 hours ago
Harrogate, North Yorkshire
CoreCom Consulting
Salary: £30000 - £40000 per annum
Posted: 13 hours ago
Glasgow, Lanarkshire
FPSG Connect
Salary: £20000 - £24000 per annum
Posted: 13 hours ago
Nottingham, Nottinghamshire
Hays UK - University of Nottingham
Salary: excellent benefits
Posted: 14 hours ago
Bradford, West Yorkshire
Complete Tech Limited
Salary: From £22,000 to £24,000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £35000 per annum
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: Yesterday
City, London
I.T. Skillfinder
Salary: £25000 - £28000 per annum + Bonus, Pension, Subsidised Gym etc
Posted: Yesterday
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: Yesterday
London
Parliamentary ICT
Salary: From £22,829 to £29,330 per annum plus benefits
Posted: Yesterday
South West London
Think IT Recruitment
Salary: £24000.00 - £26000.00 per annum + benefits
Posted: 2 days ago
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 2 days ago
City, London
Eligo Recruitment Ltd
Salary: £22000 - £25000 per annum + Full Benefits Package
Posted: 2 days ago