The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 379 374 433
Rank change year-on-year
-5 +59
Permanent jobs requiring a Service Desk Analyst 727 831 578
As % of all permanent IT jobs located in the UK 0.67% 0.71% 0.53%
As % of the Job Titles category 0.70% 0.75% 0.56%
Number of salaries quoted 620 729 509
Average salary £24,000 £23,000 £22,000
Average salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £19,000 £18,500 £17,025
10% offered a salary of more than £34,500 £31,000 £29,479
UK excluding London average salary £22,000 £22,000 £21,000
% change year-on-year
- +4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103195 111326 102545
As % of all permanent IT jobs located in the UK 94.45% 94.53% 94.57%
Number of salaries quoted 85280 91269 85438
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 6 July 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 695 £24,000 +4.34% 68
London +4 248 £30,000 +9.09% 19
South East 0 187 £23,000 +4.54% 19
Yorkshire +26 82 £21,500 +2.38% 5
Hampshire +21 60 £22,500 +12.50% 4
West Yorkshire +38 57 £21,750 +8.75% 4
City of London +9 56 £29,750 +10.18% 6
North West -7 44 £21,250 +11.84% 5
South West +8 43 £21,750 -3.33% 5
East of England -19 41 £21,000 -8.69% 3
Leeds +22 39 £22,000 +10.00% 2
Buckinghamshire +29 35 £22,500 - 3
Berkshire +9 30 £22,500 +2.27% 4
West Midlands -14 30 £21,000 +5.00% 5
Surrey -24 30 £24,000 +2.12% 2
Southampton +6 28 £19,000 -5.00%
East Midlands -1 27 £22,500 +15.38% 6
Milton Keynes +9 26 £22,000 -2.22% 3
Leicestershire +40 23 £22,500 +21.62% 1
Manchester -2 21 £22,000 +12.82% 2
West Sussex +12 20 £23,500 +4.44% 1
Cheshire 0 20 £20,000 +5.26% 3
Cambridgeshire +14 16 £20,500 -4.65% 1
Kegworth - 16 - -
Bristol -3 14 £21,750 -4.39%
North Yorkshire +6 13 £25,000 +47.05% 1
Reading -5 12 £19,000 -13.63% 1
South Yorkshire -8 12 £21,250 +1.19%
Hertfordshire -9 12 £25,500 +4.08%
Kent +13 11 £25,000 +16.27% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 6 July 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1121 (65.86%) Windows
2 885 (52.00%) Microsoft
3 876 (51.47%) Active Directory
4 853 (50.12%) MS Office
5 832 (48.88%) ITIL
6 613 (36.02%) Windows 7
7 571 (33.55%) MS Excel
8 479 (28.14%) SLA
9 338 (19.86%) MS Exchange
10 307 (18.04%) Citrix
11 280 (16.45%) Finance
12 268 (15.75%) Windows XP
13 237 (13.92%) Service Management
14 216 (12.69%) Blackberry
15 197 (11.57%) Incident Management
16 182 (10.69%) Microsoft Certification
17 167 (9.81%) Blackberry Enterprise Server
18 161 (9.46%) Legal
19 160 (9.40%) Law
20 151 (8.87%) Windows 8
21 149 (8.75%) Cisco
22 148 (8.70%) Windows Server 2008
23 141 (8.28%) MCP
24 130 (7.64%) Banking
25 127 (7.46%) Degree
26 126 (7.40%) LAN
27 123 (7.23%) WAN
28 116 (6.82%) VMware
29 114 (6.70%) Windows Server 2003
30 110 (6.46%) TCP/IP

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 6 July 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 338 (19.86%) MS Exchange
2 167 (9.81%) Blackberry Enterprise Server
3 96 (5.64%) Exchange Server 2010
4 70 (4.11%) Exchange Server 2007
5 50 (2.94%) SharePoint
6 43 (2.53%) WorkSite
7 41 (2.41%) IBM Notes
8 40 (2.35%) Exchange Server 2003
9 28 (1.65%) Lync
10 26 (1.53%) Exchange Server 2013
11 22 (1.29%) Exchange Server 2000
12 6 (0.35%) IIS
13 5 (0.29%) Confluence
14 4 (0.24%) SharePoint 2010
15 2 (0.12%) SharePoint Server
15 2 (0.12%) CMS
15 2 (0.12%) Apache
15 2 (0.12%) Tomcat
16 1 (0.059%) OpenEdge
16 1 (0.059%) BizTalk Server
Applications
1 853 (50.12%) MS Office
2 571 (33.55%) MS Excel
3 61 (3.58%) MS PowerPoint
4 15 (0.88%) MS Visio
5 5 (0.29%) Spreadsheet
5 5 (0.29%) Adobe Creative Suite
6 4 (0.24%) MS Project
Business Applications
1 10 (0.59%) Remedy ITSM
2 4 (0.24%) Magento
2 4 (0.24%) Fredhopper
2 4 (0.24%) Agresso
2 4 (0.24%) Oracle Applications
3 2 (0.12%) assyst
3 2 (0.12%) Dynamics CRM
3 2 (0.12%) SAP CCM
3 2 (0.12%) SAP ERP
3 2 (0.12%) Eikon
Cloud Services
1 31 (1.82%) Office 365
2 14 (0.82%) Mimecast
3 7 (0.41%) Amazon AWS
4 6 (0.35%) SaaS
5 5 (0.29%) IaaS
6 3 (0.18%) Google Apps
7 2 (0.12%) PaaS
7 2 (0.12%) Amazon ELB
7 2 (0.12%) Cloud Computing
7 2 (0.12%) Amazon EC2
7 2 (0.12%) Amazon S3
8 1 (0.059%) Microsoft Azure
8 1 (0.059%) Yammer
8 1 (0.059%) iPaaS
Communications & Networking
1 126 (7.40%) LAN
2 123 (7.23%) WAN
3 110 (6.46%) TCP/IP
4 96 (5.64%) VPN
5 81 (4.76%) Internet
6 65 (3.82%) Firewall
6 65 (3.82%) DNS
7 61 (3.58%) DHCP
8 49 (2.88%) VoIP
9 35 (2.06%) Wireless
10 24 (1.41%) IP Telephony
11 21 (1.23%) SAN
12 18 (1.06%) VLAN
13 17 (1.00%) ADSL
14 14 (0.82%) FTP
15 13 (0.76%) SSL
16 11 (0.65%) Broadband
17 10 (0.59%) Ethernet
18 9 (0.53%) Intranet
19 8 (0.47%) 3G
Database & Business Intelligence
1 52 (3.06%) SQL Server
2 17 (1.00%) SQL Server 2008
3 15 (0.88%) Relational Database
4 6 (0.35%) Crystal Reports
5 5 (0.29%) SQL Server 2005
6 4 (0.24%) MS Access
6 4 (0.24%) SQL Server 2012
6 4 (0.24%) Oracle Database
7 2 (0.12%) SQL Server 2000
8 1 (0.059%) SQLPlus
8 1 (0.059%) FileMaker
8 1 (0.059%) SQL Server Integration Services
8 1 (0.059%) Data Warehouse
8 1 (0.059%) RDBMS
8 1 (0.059%) Oracle Reports
Development Applications
1 4 (0.24%) Yeoman
2 2 (0.12%) Jenkins
2 2 (0.12%) InstallShield
3 1 (0.059%) JIRA
General
1 280 (16.45%) Finance
2 161 (9.46%) Legal
3 160 (9.40%) Law
4 130 (7.64%) Banking
5 68 (4.00%) Retail
6 65 (3.82%) Telecoms
7 33 (1.94%) Advertising
7 33 (1.94%) International Banking
8 18 (1.06%) Financial Institution
9 13 (0.76%) Investment Banking
10 10 (0.59%) German Language
11 9 (0.53%) Manufacturing
11 9 (0.53%) Pharmaceutical
12 8 (0.47%) Publishing
13 7 (0.41%) Marketing
14 6 (0.35%) Italian Language
14 6 (0.35%) French Language
15 4 (0.24%) Spanish Language
15 4 (0.24%) Local Government
15 4 (0.24%) Front Office
Libraries, Frameworks & Software Standards
1 14 (0.82%) XML
2 12 (0.71%) HTML
3 10 (0.59%) CSS
4 6 (0.35%) COM
4 6 (0.35%) Application Packaging
5 5 (0.29%) FIX Protocol
5 5 (0.29%) Flash
5 5 (0.29%) HTML5
5 5 (0.29%) Web Services
6 3 (0.18%) .NET
7 2 (0.12%) JSP
7 2 (0.12%) EDI
8 1 (0.059%) jQuery
8 1 (0.059%) J2EE
8 1 (0.059%) ASP.NET
Miscellaneous
1 216 (12.69%) Blackberry
2 103 (6.05%) Analytical Skills
3 79 (4.64%) Management Information System
4 34 (2.00%) Computer Science
5 29 (1.70%) Fat Client
5 29 (1.70%) Thin Client
6 27 (1.59%) Video Conferencing
6 27 (1.59%) iPhone
7 25 (1.47%) iPad
7 25 (1.47%) Mathematics
8 18 (1.06%) Hedge funds
9 17 (1.00%) PDA
10 15 (0.88%) CMDB
10 15 (0.88%) Enterprise Software
11 13 (0.76%) EPoS
12 11 (0.65%) NHS
12 11 (0.65%) User Experience
13 10 (0.59%) Data Centre
13 10 (0.59%) Handset
14 9 (0.53%) FMCG
Operating Systems
1 1121 (65.86%) Windows
2 613 (36.02%) Windows 7
3 268 (15.75%) Windows XP
4 151 (8.87%) Windows 8
5 148 (8.70%) Windows Server 2008
6 114 (6.70%) Windows Server 2003
7 67 (3.94%) Android
8 51 (3.00%) Linux
8 51 (3.00%) Windows Server 2012
9 40 (2.35%) Windows Vista
10 39 (2.29%) Apple iOS
11 33 (1.94%) UNIX
12 26 (1.53%) Windows 2000 Server
12 26 (1.53%) Mac OS X
13 13 (0.76%) Windows 2000
14 7 (0.41%) Windows Mobile
15 6 (0.35%) Solaris
15 6 (0.35%) Mac OS
16 2 (0.12%) Ubuntu
17 1 (0.059%) CentOS
Processes & Methodologies
1 832 (48.88%) ITIL
2 237 (13.92%) Service Management
3 197 (11.57%) Incident Management
4 86 (5.05%) Problem Management
5 77 (4.52%) Service Delivery
6 63 (3.70%) Document Management
7 60 (3.53%) ITSM
8 55 (3.23%) Change Management
9 53 (3.11%) Configuration Management
9 53 (3.11%) Time Management
10 49 (2.88%) CRM
11 43 (2.53%) Service Desk Management
12 34 (2.00%) Mentoring
13 28 (1.65%) ITIL V3
13 28 (1.65%) Continuous Improvement
14 26 (1.53%) Practice Management
14 26 (1.53%) Asset Management
15 22 (1.29%) PRINCE2
16 16 (0.94%) Investment Management
17 15 (0.88%) Project Management
Programming Languages
1 56 (3.29%) SQL
2 22 (1.29%) C
3 11 (0.65%) JavaScript
4 9 (0.53%) Java
5 4 (0.24%) PowerShell
6 3 (0.18%) T-SQL
7 2 (0.12%) VBA
8 1 (0.059%) Shell Script
8 1 (0.059%) ActionScript
8 1 (0.059%) PHP
8 1 (0.059%) PL/SQL
8 1 (0.059%) C#
8 1 (0.059%) ActionScript 2.0
Qualifications
1 182 (10.69%) Microsoft Certification
2 141 (8.28%) MCP
3 127 (7.46%) Degree
4 79 (4.64%) ITIL Certification
5 74 (4.35%) MCSE
6 71 (4.17%) Cisco Certification
7 70 (4.11%) Security Cleared
8 65 (3.82%) CCNA
9 61 (3.58%) MCITP
10 52 (3.06%) MCDST
11 50 (2.94%) A+ Certification
12 49 (2.88%) SC Cleared
13 42 (2.47%) ITIL Foundation Certificate
14 39 (2.29%) MCSA
15 34 (2.00%) MOS
16 28 (1.65%) MCTS
17 7 (0.41%) CCENT
18 6 (0.35%) HND
19 4 (0.24%) SAP Certification
20 3 (0.18%) CCNP
Quality Assurance & Compliance
1 479 (28.14%) SLA
2 22 (1.29%) ISO 9001
3 7 (0.41%) ISO/IEC 27001
4 3 (0.18%) QA
5 2 (0.12%) JSP 440
System Software
1 876 (51.47%) Active Directory
2 77 (4.52%) VMware Infrastructure
3 56 (3.29%) Hyper-V
4 51 (3.00%) XenApp
5 23 (1.35%) XenServer
6 21 (1.23%) XenDesktop
7 14 (0.82%) Terminal Services
8 7 (0.41%) Citrix Presentation Server
8 7 (0.41%) vSphere
9 6 (0.35%) Terminal Server
10 5 (0.29%) VMware ESXi
11 4 (0.24%) Microsoft App-V
12 3 (0.18%) VMware ESX
12 3 (0.18%) MetaFrame
12 3 (0.18%) KVM
13 2 (0.12%) vCloud
13 2 (0.12%) UAG
14 1 (0.059%) Microsoft Virtual Server
Systems Management
1 72 (4.23%) SCCM
2 23 (1.35%) Norton AntiVirus
3 21 (1.23%) Backup Exec
4 12 (0.71%) Systems Management Server (SMS)
5 8 (0.47%) DameWare
6 7 (0.41%) OpenView
7 6 (0.35%) ZENworks
8 5 (0.29%) WSUS
9 4 (0.24%) SCSM
10 3 (0.18%) SCDPM
10 3 (0.18%) SCOM
10 3 (0.18%) NetBackup
10 3 (0.18%) Tivoli Storage Manager
10 3 (0.18%) MOM
10 3 (0.18%) Nagios
11 2 (0.12%) Tivoli
11 2 (0.12%) McAfee ePO
11 2 (0.12%) Puppet
11 2 (0.12%) CA Spectrum
11 2 (0.12%) ITRS Geneos
Vendors
1 885 (52.00%) Microsoft
2 307 (18.04%) Citrix
3 149 (8.75%) Cisco
4 116 (6.82%) VMware
5 58 (3.41%) HP
6 51 (3.00%) Remedy
7 46 (2.70%) Symantec
8 42 (2.47%) Lotus
9 37 (2.17%) Apple
10 28 (1.65%) ServiceNow
10 28 (1.65%) OpenText
11 27 (1.59%) Reuters
11 27 (1.59%) Bloomberg
12 26 (1.53%) Dell
13 20 (1.18%) McAfee
14 19 (1.12%) Oracle
15 18 (1.06%) Avaya
16 17 (1.00%) Adobe
16 17 (1.00%) LANDesk
17 15 (0.88%) SAP
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 22k per year
Posted: 1 hour ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 3 hours ago
Farnborough, Hampshire
Global Technology Solutions Ltd
Salary: £25000 - £27000 per annum
Posted: 3 hours ago
London
Information Technology Services
Salary: £32k - 39k per year + Great benefits
Posted: 5 hours ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: £15,000 per annum
Posted: 5 hours ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 5 hours ago
London
Information Technology Services
Salary: £35k - 40k per year + fantastic training opportunities
Posted: 5 hours ago
Chippenham, Wiltshire
Sanderson
Salary: £20000 - £23000 per annum
Posted: 2 days ago
Epsom, Surrey
Vantage Recruitment Solutions Ltd
Salary: From £18,000 to £20,000 per annum + Benefits
Posted: 2 days ago
Slough, Berkshire
Intapeople
Salary: £0 - £16000 per annum
Posted: 2 days ago
Berkshire
Networking People
Salary: BENS
Posted: 3 days ago
Scotland
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: 3 days ago
London
Opus IT Consulting
Salary: £18000.00 - £24000 per annum
Posted: 3 days ago
Leatherhead, Surrey
Hudson IT
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Leeds, West Yorkshire
Lorien Resourcing
Posted: 4 days ago
Brighton, East Sussex
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £24000.00 per annum
Posted: 4 days ago
Wilmslow, Cheshire
Sanderson
Salary: £19000 - £20000 per annum + excellent benefits
Posted: 4 days ago
City, London
I.T. Skillfinder
Salary: £28000 - £34000 per annum + Bonus, Pension, Gym, Travel + more!
Posted: 4 days ago
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annum + benefits
Posted: 4 days ago
Gloucester, Gloucestershire
Proactive Appointments
Salary: Up to £27,000 per annum DOE + Benefits
Posted: 4 days ago