The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 346 419 423
Rank change year-on-year
+73 +4
Permanent jobs requiring a Service Desk Analyst 862 591 599
As % of all permanent IT jobs located in the UK 0.74% 0.54% 0.51%
As % of the Job Titles category 0.78% 0.58% 0.54%
Number of salaries quoted 753 511 521
Average salary £23,000 £22,000 £23,000
Average salary % change year-on-year
+4.54% -4.34%
90% offered a salary of more than £18,000 £17,000 £17,000
10% offered a salary of more than £32,000 £30,000 £32,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110403 102451 111873
As % of all permanent IT jobs located in the UK 94.40% 94.23% 95.11%
Number of salaries quoted 90093 84743 95852
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 30 July 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +43 771 £23,000 +4.54% 97
London +39 277 £27,500 +5.76% 40
South East +1 172 £22,000 +7.31% 15
City of London +23 79 £27,000 -3.57% 14
East of England +30 73 £24,500 +19.51% 8
North West +36 65 £19,500 -12.35% 9
Scotland +36 58 £25,000 - 2
Yorkshire -53 58 £18,500 -9.75% 8
South West +11 48 £22,500 +15.38% 7
Surrey +5 46 £24,500 +4.25% 3
Hampshire -20 43 £20,000 +8.10%
Glasgow +17 37 £25,000 - 1
East Midlands +7 37 £20,000 +2.56% 4
West Yorkshire -47 32 £18,000 -7.69% 6
Cheshire +14 31 £19,000 -18.27% 5
West Midlands +4 31 £20,874 +4.37% 2
Southampton +6 30 £20,375 +13.19%
Essex +29 29 £29,000 +54.66% 1
Manchester +12 27 £20,000 -10.50% 4
Leeds -37 27 £18,500 -7.50% 4
Wiltshire +18 24 £25,000 +13.63% 5
Oxfordshire +17 23 £30,500 +45.23% 1
Berkshire -6 22 £22,000 +10.00% 4
Northamptonshire -5 18 £21,500 -2.27%
Hertfordshire +3 17 £24,500 +30.66% 2
Northampton -11 17 £21,500 -2.27%
Cambridgeshire +5 16 £22,000 +6.66% 3
Dorset +4 15 £20,500 +24.24% 1
Bournemouth -2 15 £20,500 +24.24%
North Yorkshire -30 14 £17,000 -26.08% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1047 (63.84%) Windows
2 868 (52.93%) Active Directory
3 817 (49.82%) ITIL
4 725 (44.21%) MS Office
5 654 (39.88%) Microsoft
6 534 (32.56%) Windows 7
7 530 (32.32%) MS Excel
8 387 (23.60%) SLA
9 352 (21.46%) Windows XP
10 333 (20.30%) MS Exchange
11 322 (19.63%) Citrix
12 258 (15.73%) Microsoft Certification
13 233 (14.21%) Finance
14 199 (12.13%) Blackberry
15 174 (10.61%) Windows Server 2003
16 166 (10.12%) Service Management
17 159 (9.70%) Incident Management
18 151 (9.21%) Windows Server 2008
19 145 (8.84%) TCP/IP
20 139 (8.48%) Cisco
21 133 (8.11%) Legal
22 132 (8.05%) Law
23 121 (7.38%) MCP
24 110 (6.71%) ITIL Certification
25 103 (6.28%) MCSE
26 102 (6.22%) VMware
27 100 (6.10%) Blackberry Enterprise Server
27 100 (6.10%) Degree
28 98 (5.98%) Problem Management
29 97 (5.91%) Exchange Server 2007

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 333 (20.30%) MS Exchange
2 100 (6.10%) Blackberry Enterprise Server
3 97 (5.91%) Exchange Server 2007
4 62 (3.78%) SharePoint
5 60 (3.66%) Exchange Server 2010
6 53 (3.23%) Exchange Server 2003
7 44 (2.68%) WorkSite
8 39 (2.38%) IBM Notes
9 29 (1.77%) Lync
10 23 (1.40%) SharePoint 2010
11 11 (0.67%) CMS
12 9 (0.55%) Exchange Server 2000
12 9 (0.55%) Exchange Server 2013
13 7 (0.43%) IIS
13 7 (0.43%) Documentum
14 5 (0.30%) Moodle
15 1 (0.061%) Adobe CQ
15 1 (0.061%) Confluence
15 1 (0.061%) Apache
15 1 (0.061%) Tomcat
Applications
1 725 (44.21%) MS Office
2 530 (32.32%) MS Excel
3 83 (5.06%) MS PowerPoint
4 9 (0.55%) MS Visio
5 5 (0.30%) Spreadsheet
6 2 (0.12%) Acrobat
7 1 (0.061%) MS Project
Business Applications
1 4 (0.24%) Remedy ITSM
2 3 (0.18%) Bond Adapt
2 3 (0.18%) Dynamics NAV
2 3 (0.18%) Oracle Applications
3 2 (0.12%) Dynamics CRM
4 1 (0.061%) Misys Midas
4 1 (0.061%) SAP ERP
4 1 (0.061%) SAP CRM
4 1 (0.061%) Maximo
Cloud Services
1 40 (2.44%) Office 365
2 17 (1.04%) SaaS
3 13 (0.79%) Microsoft Azure
4 7 (0.43%) PaaS
4 7 (0.43%) IaaS
5 4 (0.24%) Cloud Computing
6 2 (0.12%) Google Apps
Communications & Networking
1 145 (8.84%) TCP/IP
2 95 (5.79%) VoIP
3 90 (5.49%) LAN
4 87 (5.30%) WAN
5 85 (5.18%) DHCP
5 85 (5.18%) DNS
6 79 (4.82%) VPN
7 44 (2.68%) Wireless
8 43 (2.62%) Firewall
9 42 (2.56%) Internet
10 36 (2.20%) Broadband
10 36 (2.20%) SAN
11 33 (2.01%) ADSL
12 31 (1.89%) IP Telephony
13 26 (1.59%) 3G
14 21 (1.28%) Ethernet
15 12 (0.73%) Cisco IPT
16 11 (0.67%) Cisco ASA
17 10 (0.61%) Intranet
18 9 (0.55%) FWSM
Database & Business Intelligence
1 38 (2.32%) SQL Server
2 15 (0.91%) SQL Server 2008
3 12 (0.73%) SQL Server 2005
4 4 (0.24%) Data Warehouse
4 4 (0.24%) Crystal Reports
5 3 (0.18%) SQL Server 2012
5 3 (0.18%) Relational Database
5 3 (0.18%) MySQL
6 2 (0.12%) MS Access
7 1 (0.061%) SQLite
7 1 (0.061%) Oracle Database
7 1 (0.061%) SQL Server Reporting Services
7 1 (0.061%) Oracle Reports
7 1 (0.061%) SAP BW
Development Applications
1 4 (0.24%) Team Foundation Server
2 3 (0.18%) JIRA
3 1 (0.061%) Git (software)
3 1 (0.061%) Subversion
3 1 (0.061%) Serena SBM
General
1 233 (14.21%) Finance
2 133 (8.11%) Legal
3 132 (8.05%) Law
4 64 (3.90%) Banking
5 59 (3.60%) Telecoms
6 34 (2.07%) Retail
7 23 (1.40%) Financial Institution
8 22 (1.34%) French Language
9 19 (1.16%) Advertising
10 13 (0.79%) German Language
11 10 (0.61%) Investment Banking
12 8 (0.49%) Publishing
13 6 (0.37%) Spanish Language
14 5 (0.30%) Italian Language
14 5 (0.30%) Pharmaceutical
15 4 (0.24%) Manufacturing
15 4 (0.24%) Welsh Language
15 4 (0.24%) Portuguese Language
16 3 (0.18%) Swedish Language
16 3 (0.18%) Turkish Language
Libraries, Frameworks & Software Standards
1 12 (0.73%) HTML
1 12 (0.73%) .NET
2 8 (0.49%) COM
3 7 (0.43%) CSS
4 6 (0.37%) Web Services
4 6 (0.37%) XML
5 3 (0.18%) SOAP
6 1 (0.061%) JSON
6 1 (0.061%) Java EE
6 1 (0.061%) Ajax
6 1 (0.061%) jQuery
6 1 (0.061%) REST
6 1 (0.061%) HTML5
6 1 (0.061%) ASP.NET
6 1 (0.061%) Middleware
Miscellaneous
1 199 (12.13%) Blackberry
2 34 (2.07%) PDA
3 32 (1.95%) Management Information System
4 31 (1.89%) Computer Science
5 30 (1.83%) Mathematics
6 25 (1.52%) Thin Client
6 25 (1.52%) Fat Client
6 25 (1.52%) Hedge funds
7 21 (1.28%) iPhone
8 18 (1.10%) EPoS
9 13 (0.79%) iPad
10 12 (0.73%) Video Conferencing
10 12 (0.73%) Statistics
11 9 (0.55%) Firmware
12 7 (0.43%) Open Source
12 7 (0.43%) Digital Media
13 6 (0.37%) AS400
13 6 (0.37%) iSeries
13 6 (0.37%) Smartphone
13 6 (0.37%) Informatics
Operating Systems
1 1047 (63.84%) Windows
2 534 (32.56%) Windows 7
3 352 (21.46%) Windows XP
4 174 (10.61%) Windows Server 2003
5 151 (9.21%) Windows Server 2008
6 60 (3.66%) Windows 8
7 53 (3.23%) Windows Server 2012
8 44 (2.68%) Mac OS X
9 36 (2.20%) Linux
10 35 (2.13%) Android
11 25 (1.52%) Windows Vista
12 24 (1.46%) Windows 2000
13 16 (0.98%) Apple iOS
14 14 (0.85%) UNIX
15 12 (0.73%) Mac OS
16 9 (0.55%) Windows Phone
17 5 (0.30%) Windows 2000 Server
18 1 (0.061%) Windows Mobile
Processes & Methodologies
1 817 (49.82%) ITIL
2 166 (10.12%) Service Management
3 159 (9.70%) Incident Management
4 98 (5.98%) Problem Management
5 76 (4.63%) Service Delivery
6 55 (3.35%) Time Management
7 51 (3.11%) Continuous Improvement
8 48 (2.93%) ITSM
8 48 (2.93%) Asset Management
8 48 (2.93%) Document Management
9 37 (2.26%) Change Management
10 33 (2.01%) ITIL V3
11 29 (1.77%) Root Cause Analysis
12 27 (1.65%) CRM
13 24 (1.46%) Service Desk Management
14 23 (1.40%) E-Commerce
15 20 (1.22%) CAD
15 20 (1.22%) Configuration Management
16 19 (1.16%) Network Monitoring
16 19 (1.16%) Workflow
Programming Languages
1 74 (4.51%) SQL
2 35 (2.13%) C
3 23 (1.40%) PowerShell
4 11 (0.67%) JavaScript
5 5 (0.30%) C#
6 3 (0.18%) Java
6 3 (0.18%) PHP
7 2 (0.12%) PL/SQL
Qualifications
1 258 (15.73%) Microsoft Certification
2 121 (7.38%) MCP
3 110 (6.71%) ITIL Certification
4 103 (6.28%) MCSE
5 100 (6.10%) Degree
6 86 (5.24%) MCSA
7 82 (5.00%) MCITP
8 60 (3.66%) Security Cleared
9 58 (3.54%) A+ Certification
10 54 (3.29%) ITIL Foundation Certificate
11 45 (2.74%) Cisco Certification
11 45 (2.74%) MCDST
12 42 (2.56%) CCNA
13 40 (2.44%) SC Cleared
14 28 (1.71%) MCTS
15 25 (1.52%) Network+ Certification
16 23 (1.40%) MOS
17 8 (0.49%) HND
18 7 (0.43%) DV Cleared
19 4 (0.24%) PRINCE2 Certification
Quality Assurance & Compliance
1 387 (23.60%) SLA
2 11 (0.67%) QA
3 2 (0.12%) TickIT
System Software
1 868 (52.93%) Active Directory
2 65 (3.96%) VMware Infrastructure
3 52 (3.17%) XenApp
4 31 (1.89%) Terminal Services
5 20 (1.22%) Hyper-V
5 20 (1.22%) vSphere
6 19 (1.16%) MetaFrame
7 16 (0.98%) VMware ESXi
8 11 (0.67%) XenDesktop
9 7 (0.43%) UAG
10 4 (0.24%) Citrix Presentation Server
11 3 (0.18%) Microsoft Virtual Server
12 2 (0.12%) Microsoft App-V
13 1 (0.061%) XenServer
13 1 (0.061%) Novell eDirectory
13 1 (0.061%) vCloud
13 1 (0.061%) VMware ESX
Systems Management
1 75 (4.57%) SCCM
2 18 (1.10%) Norton AntiVirus
3 17 (1.04%) Backup Exec
4 8 (0.49%) ServiceCenter
5 7 (0.43%) DameWare
6 6 (0.37%) Cisco CUCM
7 5 (0.30%) SCOM
7 5 (0.30%) NetBackup
8 3 (0.18%) Cisco UCCX
9 2 (0.12%) OpenView
9 2 (0.12%) Tivoli
9 2 (0.12%) ARCserve
9 2 (0.12%) Symantec Endpoint Protection
9 2 (0.12%) HP Data Protector
9 2 (0.12%) WMI
10 1 (0.061%) Nagios
Vendors
1 654 (39.88%) Microsoft
2 322 (19.63%) Citrix
3 139 (8.48%) Cisco
4 102 (6.22%) VMware
5 79 (4.82%) HP
6 62 (3.78%) Apple
7 60 (3.66%) Remedy
8 39 (2.38%) Lotus
9 35 (2.13%) Interwoven
9 35 (2.13%) ServiceNow
10 33 (2.01%) Symantec
11 31 (1.89%) Juniper
12 30 (1.83%) Avaya
13 29 (1.77%) LANDesk
14 27 (1.65%) Dell
14 27 (1.65%) McAfee
15 21 (1.28%) Sophos
16 19 (1.16%) CheckPoint
17 17 (1.04%) Veeam
18 16 (0.98%) Open Text
London
People Source Consulting
Salary: Competitive Salary + Benefits
Posted: 7 hours ago
Malmesbury, Wiltshire
Roc Search
Posted: 7 hours ago
London
Engage PSG
Salary: £24000 - £27000 per annum + bonus
Posted: 11 hours ago
Cambridge, Cambridgeshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum
Posted: Yesterday
Lincoln, Lincolnshire
EMBS- People Transfer
Salary: To £16k per annum
Posted: Yesterday
East Midlands
EMBS- People Transfer
Salary: 17.5k + 2.5k Shift Allowance (DOE)
Posted: Yesterday
London
Harris Global
Salary: From £22,000 to £25,000 per annum + bonus + benefits
Posted: 2 days ago
Crawley, West Sussex
Search Consultancy
Salary: £28000 - £30000 per annum + Benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
EasywebRecruitment
Salary: From £14,000 to £18,000 per annum depending on experience
Posted: 2 days ago
New Malden, Surrey
Think IT Recruitment
Salary: £24000.00 - £26000.00 per annum + benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £36k - 41k per year
Posted: 2 days ago
London
Information Technology Services
Salary: £40k - 43.5k per year
Posted: 2 days ago
London
Information Technology Services
Salary: £33k - 37k per year
Posted: 2 days ago
London
Harvey Nash plc
Salary: £35000 - £40000 per annum + Bonus and benefits
Posted: 4 days ago
London
David Bruce Recruitment
Salary: From £24,000 to £25,000 per annum £24-25K + package
Posted: 5 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 5 days ago
Newcastle, Staffordshire
Searchability.co.uk
Salary: £18000 - £25000 per annum + Benefits
Posted: 5 days ago
London
Marcus Donald People
Salary: £20000 to £25000 per annum
Posted: 5 days ago
City, London
Eames Consulting
Salary: From £30,000 to £35,000 per annum + bonus + excellent benefits
Posted: 5 days ago
Chester, Cheshire
Sterlings Partnership
Salary: From £25,000 to £35,000 per annum + excellent benefits package
Posted: 5 days ago