The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 329 386 417
Rank change year-on-year
+57 +31
Permanent jobs requiring a Service Desk Analyst 931 819 795
As % of all permanent IT jobs located in the UK 0.95% 0.77% 0.67%
As % of the Job Titles category 0.98% 0.80% 0.69%
Number of salaries quoted 811 669 709
Median salary £24,000 £23,500 £23,000
Median salary % change year-on-year
+2.12% +2.17%
90% offered a salary of more than £19,000 £19,000 £18,000
10% offered a salary of more than £32,500 £33,500 £31,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94677 102911 115314
As % of all permanent IT jobs located in the UK 96.29% 96.45% 96.50%
Number of salaries quoted 79602 84497 94476
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 31 May 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 874 £24,000 +2.12% 68
London +73 398 £27,000 -3.57% 16
South East -11 179 £22,500 -2.17% 16
Yorkshire +14 73 £21,500 -1.14% 5
East of England +29 51 £20,500 - 7
West Yorkshire -5 49 £22,500 +1.12% 5
North West +34 47 £20,000 -9.09% 6
City of London +22 45 £27,000 -2.70% 2
Surrey +9 44 £26,000 +10.16% 2
Hampshire -15 41 £20,000 -16.66% 4
East Midlands +9 40 £22,200 +11.00% 4
West Midlands -3 40 £21,000 - 3
South West +2 36 £20,500 -5.74% 10
Buckinghamshire +24 33 £20,265 -7.88% 2
Manchester +19 29 £19,500 -11.36% 1
Milton Keynes +28 26 £20,265 -7.88% 1
Leeds -6 25 £22,000 - 2
Nottinghamshire +18 23 £21,500 +11.68% 2
Southampton -2 23 £19,000 - 2
Nottingham +21 21 £23,750 +21.79% 2
Leicestershire +3 21 £22,000 -2.22% 1
Leicester +15 18 £24,500 +8.88% 1
Wales +15 18 £21,000 +5.00%
Birmingham -12 18 £22,000 +2.32% 1
South Wales +15 17 £20,500 +2.50%
Wakefield +10 16 £21,500 +16.21% 1
East Sussex - 16 £25,000 - 2
Derbyshire +10 15 £20,000 +3.89%
Derby +10 15 £20,000 +2.56%
West Sussex -22 15 £27,500 +18.27% 3

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 31 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1295 (69.29%) Windows
2 1047 (56.02%) Active Directory
3 869 (46.50%) MS Office
4 853 (45.64%) Microsoft
5 834 (44.62%) ITIL
6 742 (39.70%) Windows 7
7 634 (33.92%) MS Excel
8 529 (28.30%) SLA
9 391 (20.92%) Citrix
10 366 (19.58%) Finance
11 313 (16.75%) MS Exchange
12 270 (14.45%) Service Management
13 262 (14.02%) Windows Server
14 249 (13.32%) Microsoft Certification
15 247 (13.22%) Blackberry
16 229 (12.25%) Law
17 211 (11.29%) Windows 8
18 203 (10.86%) Incident Management
19 202 (10.81%) Cisco
20 196 (10.49%) Legal
21 170 (9.10%) VPN
22 156 (8.35%) Windows XP
22 156 (8.35%) VMware
23 155 (8.29%) Windows Server 2008
24 152 (8.13%) Office 365
25 145 (7.76%) Exchange Server 2010
26 132 (7.06%) MCP
27 118 (6.31%) Blackberry Enterprise Server
28 117 (6.26%) TCP/IP
29 116 (6.21%) Analytical Skills

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 313 (16.75%) MS Exchange
2 145 (7.76%) Exchange Server 2010
3 118 (6.31%) Blackberry Enterprise Server
4 79 (4.23%) SharePoint
5 73 (3.91%) Exchange Server 2007
6 45 (2.41%) Skype for Business
7 42 (2.25%) Exchange Server 2013
8 32 (1.71%) Exchange Server 2003
9 18 (0.96%) IBM Notes
10 16 (0.86%) Office Communications Server
11 15 (0.80%) IIS
12 10 (0.54%) MS Project Server
12 10 (0.54%) SharePoint Server
13 7 (0.37%) Exchange Server 2000
14 4 (0.21%) SugarCRM
15 3 (0.16%) SharePoint 2013
16 2 (0.11%) SharePoint 2010
17 1 (0.054%) CMS
17 1 (0.054%) Confluence
17 1 (0.054%) Quickr
Applications
1 869 (46.50%) MS Office
2 634 (33.92%) MS Excel
3 94 (5.03%) MS PowerPoint
4 11 (0.59%) Adobe Creative Suite
5 9 (0.48%) MS Project
5 9 (0.48%) MS Visio
6 5 (0.27%) Acrobat
Business Applications
1 25 (1.34%) Dynamics CRM
2 12 (0.64%) assyst
3 5 (0.27%) Remedy ITSM
4 4 (0.21%) FastStats
4 4 (0.21%) thinkFolio
4 4 (0.21%) Unica
5 3 (0.16%) SAP Oil and Gas
6 2 (0.11%) SystmOne
6 2 (0.11%) Tesseract
7 1 (0.054%) Eikon
7 1 (0.054%) Lorenzo
7 1 (0.054%) Visualfiles
Cloud Services
1 152 (8.13%) Office 365
2 46 (2.46%) Mimecast
3 17 (0.91%) Microsoft Azure
4 11 (0.59%) SaaS
5 4 (0.21%) Google Apps
6 3 (0.16%) Amazon AWS
6 3 (0.16%) Dropbox
7 1 (0.054%) Cloud Computing
Communications & Networking
1 170 (9.10%) VPN
2 117 (6.26%) TCP/IP
3 95 (5.08%) LAN
4 92 (4.92%) WAN
5 89 (4.76%) DNS
5 89 (4.76%) VoIP
6 76 (4.07%) Firewall
7 75 (4.01%) Internet
8 62 (3.32%) DHCP
9 35 (1.87%) Remote Desktop
10 33 (1.77%) Intranet
11 30 (1.61%) IP Telephony
12 20 (1.07%) PBX
12 20 (1.07%) SSL
13 18 (0.96%) Wi-Fi
13 18 (0.96%) Wireless
14 11 (0.59%) ADSL
15 10 (0.54%) Cisco ASA
16 9 (0.48%) Extranet
17 8 (0.43%) FWSM
Database & Business Intelligence
1 34 (1.82%) SQL Server
2 17 (0.91%) SQL Server 2008
3 6 (0.32%) Oracle Database
4 5 (0.27%) MS Access
5 3 (0.16%) Relational Database
5 3 (0.16%) SQL Server 2005
5 3 (0.16%) SQLPlus
6 1 (0.054%) Crystal Reports
6 1 (0.054%) Data Mining
6 1 (0.054%) Oracle Reports
6 1 (0.054%) SQL Server 2000
Development Applications
1 11 (0.59%) JIRA
2 1 (0.054%) Hudson
2 1 (0.054%) Visual Studio
General
1 366 (19.58%) Finance
2 229 (12.25%) Law
3 196 (10.49%) Legal
4 100 (5.35%) Banking
5 63 (3.37%) Telecoms
6 49 (2.62%) Retail
7 32 (1.71%) International Banking
8 29 (1.55%) German Language
9 22 (1.18%) Financial Institution
9 22 (1.18%) Manufacturing
10 19 (1.02%) Advertising
11 18 (0.96%) Back Office
12 17 (0.91%) Marketing
13 15 (0.80%) Investment Banking
14 13 (0.70%) Publishing
15 12 (0.64%) Italian Language
16 10 (0.54%) French Language
16 10 (0.54%) Front Office
17 8 (0.43%) Welsh Language
18 5 (0.27%) Swedish Language
Libraries, Frameworks & Software Standards
1 10 (0.54%) HTML
2 8 (0.43%) CSS
2 8 (0.43%) Web Services
3 4 (0.21%) .NET
3 4 (0.21%) Middleware
4 3 (0.16%) COM
5 1 (0.054%) ASP.NET
5 1 (0.054%) EDI
5 1 (0.054%) REST
5 1 (0.054%) Software Packaging
5 1 (0.054%) XML
Miscellaneous
1 247 (13.22%) Blackberry
2 116 (6.21%) Analytical Skills
3 88 (4.71%) iPhone
4 56 (3.00%) Management Information System
5 55 (2.94%) Video Conferencing
6 43 (2.30%) iPad
7 23 (1.23%) Computer Science
7 23 (1.23%) Driving Licence
7 23 (1.23%) RSA SecurID
7 23 (1.23%) Smartphone
8 19 (1.02%) Fat Client
8 19 (1.02%) Thin Client
9 17 (0.91%) Mathematics
10 16 (0.86%) Data Centre
11 15 (0.80%) Data Protection Act
11 15 (0.80%) Hedge funds
12 11 (0.59%) Economics
12 11 (0.59%) NHS
13 10 (0.54%) Client/Server
14 9 (0.48%) Statistics
Operating Systems
1 1295 (69.29%) Windows
2 742 (39.70%) Windows 7
3 262 (14.02%) Windows Server
4 211 (11.29%) Windows 8
5 156 (8.35%) Windows XP
6 155 (8.29%) Windows Server 2008
7 105 (5.62%) Windows Server 2003
8 77 (4.12%) Windows 10
9 76 (4.07%) Windows Server 2012
10 57 (3.05%) Android
11 34 (1.82%) Mac OS X
12 32 (1.71%) Windows Vista
13 30 (1.61%) Linux
14 25 (1.34%) Unix
15 14 (0.75%) Mac OS
16 13 (0.70%) Apple iOS
17 9 (0.48%) VMS
18 7 (0.37%) Windows 2000 Server
19 6 (0.32%) Windows Mobile
20 5 (0.27%) Solaris
Processes & Methodologies
1 834 (44.62%) ITIL
2 270 (14.45%) Service Management
3 203 (10.86%) Incident Management
4 111 (5.94%) Ticket Management
5 97 (5.19%) ITIL V3
5 97 (5.19%) Service Delivery
6 96 (5.14%) Document Management
7 75 (4.01%) Problem Management
8 72 (3.85%) Time Management
9 69 (3.69%) Case Management
10 57 (3.05%) CRM
11 52 (2.78%) Root Cause Analysis
12 46 (2.46%) ITSM
13 42 (2.25%) Change Management
14 39 (2.09%) Wealth Management
15 32 (1.71%) Mentoring
16 28 (1.50%) Knowledge Management
17 27 (1.44%) Continuous Improvement
18 26 (1.39%) Migration
19 23 (1.23%) Data Protection
Programming Languages
1 70 (3.75%) SQL
2 32 (1.71%) C
3 6 (0.32%) PowerShell
4 5 (0.27%) Java
4 5 (0.27%) PL/SQL
5 3 (0.16%) C#
5 3 (0.16%) JavaScript
5 3 (0.16%) VB
6 2 (0.11%) VBA
7 1 (0.054%) PHP
7 1 (0.054%) Python
7 1 (0.054%) Shell Script
7 1 (0.054%) VBScript
Qualifications
1 249 (13.32%) Microsoft Certification
2 132 (7.06%) MCP
3 111 (5.94%) Degree
4 100 (5.35%) MCSE
5 91 (4.87%) ITIL Certification
6 77 (4.12%) Cisco Certification
7 73 (3.91%) CCNA
8 72 (3.85%) MCSA
9 61 (3.26%) A+ Certification
10 55 (2.94%) MCDST
11 54 (2.89%) Security Cleared
12 45 (2.41%) MCITP
13 38 (2.03%) SC Cleared
14 32 (1.71%) Network+ Certification
15 31 (1.66%) MOS
16 28 (1.50%) ITIL Foundation Certificate
17 24 (1.28%) MCTS
18 14 (0.75%) Citrix Certification
19 9 (0.48%) DBS Check
19 9 (0.48%) DV Cleared
Quality Assurance & Compliance
1 529 (28.30%) SLA
2 27 (1.44%) QA
3 12 (0.64%) ISO 9001
4 11 (0.59%) ISO/IEC 27001
5 7 (0.37%) COBIT
5 7 (0.37%) Sarbanes-Oxley
6 4 (0.21%) Data Quality
7 2 (0.11%) ISO22301
8 1 (0.054%) ISO/IEC 20000
System Software
1 1047 (56.02%) Active Directory
2 100 (5.35%) VMware Infrastructure
3 37 (1.98%) XenApp
4 33 (1.77%) Hyper-V
5 16 (0.86%) XenDesktop
6 8 (0.43%) Firmware
7 7 (0.37%) Citrix Presentation Server
8 4 (0.21%) Terminal Server
9 3 (0.16%) UAG
9 3 (0.16%) vSphere
10 2 (0.11%) Terminal Services
10 2 (0.11%) vCloud
11 1 (0.054%) BitLocker
11 1 (0.054%) Microsoft App-V
Systems Management
1 90 (4.82%) SCCM
2 32 (1.71%) Backup Exec
3 14 (0.75%) Norton AntiVirus
4 12 (0.64%) SCOM
5 9 (0.48%) DameWare
6 7 (0.37%) MAILsweeper
7 5 (0.27%) AirWatch
7 5 (0.27%) Symantec Endpoint Protection
8 4 (0.21%) Iperf
8 4 (0.21%) NetBackup
9 3 (0.16%) Nagios
10 2 (0.11%) Casper Suite
11 1 (0.054%) Ansible
11 1 (0.054%) Cisco CUCM
11 1 (0.054%) OpenView
11 1 (0.054%) Opscode Chef
11 1 (0.054%) Puppet
11 1 (0.054%) ServiceCenter
11 1 (0.054%) Systems Management Server (SMS)
Vendors
1 853 (45.64%) Microsoft
2 391 (20.92%) Citrix
3 202 (10.81%) Cisco
4 156 (8.35%) VMware
5 74 (3.96%) HP
6 68 (3.64%) Remedy
7 65 (3.48%) Mitel
8 55 (2.94%) Apple
9 51 (2.73%) iManage
10 48 (2.57%) Dell
11 44 (2.35%) ServiceNow
12 42 (2.25%) Symantec
13 35 (1.87%) Avaya
14 32 (1.71%) Bloomberg
15 31 (1.66%) Adobe
16 30 (1.61%) Juniper
17 27 (1.44%) LANDesk
18 26 (1.39%) SAP
19 23 (1.23%) Intel Security
20 21 (1.12%) SonicWALL
London
Information Technology Services
Salary: £26k - 32k per year + Great benefits
Posted: 6 hours ago
Bradford, West Yorkshire
4it Recruitment Ltd
Salary: Up to £30,000 per annum + excellent training opportunities
Posted: 7 hours ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15,000 - £18,000 + Benefits
Posted: Yesterday
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 6 hours ago
London
Ashdown IT
Salary: £23000 - £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 4 days ago
London
Harvey Nash plc
Salary: £24000 per annum + + Package
Posted: 4 days ago
London
Harvey Nash plc
Salary: £25000 - £28000 per annum + shift allowance
Posted: 5 days ago
Nottingham, Nottinghamshire
JM
Salary: £22000 - £26000 per annum + Benefits
Posted: 5 days ago
London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: £15,000 per annum
Posted: 4 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum
Posted: 3 days ago
Northamptonshire
Lorien Resourcing
Salary: £23000 - £25000 per annum + +Benefits
Posted: 3 days ago
Southampton, Hampshire
Sanderson
Salary: £16000.00 - £20000.00 per annum
Posted: 4 days ago
Blackburn, Lancashire
Chassam Contract
Salary: From £20,000 to £23,000 per annum
Posted: 4 days ago
Swindon, Wiltshire
Experis Ltd
Salary: £16000 - £22000 per annum + fantastic pension and holiday package
Posted: 4 days ago
Glasgow, Lanarkshire
Reed Technology
Salary: £16000 - £18000 per annum + on call allowance
Posted: 6 days ago
London
Colston Consulting
Salary: £25000 - £30000 per annum, Benefits Benefits
Posted: 4 days ago
London
Randstad Technologies
Salary: £27000 - £30000 per annum + top benefits
Posted: 5 days ago
Southampton, Hampshire
Polar Recruitment
Salary: £20000 - £22000 per annum + Graet benefits - see below.
Posted: 6 days ago
City, London
Plan-net
Salary: Unspecified Market rate
Posted: 4 days ago
Halifax, West Yorkshire
Spring Technology
Salary: £20000.00 - £22000.00 per annum
Posted: 5 days ago
Central London / West End
Latcom Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £25000 per annum + Benefits
Posted: 5 days ago
Crawley, West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum + Bonus + Excellent Benefits
Posted: 4 days ago
Nottingham, Nottinghamshire
MHR
Salary: £18000 - £21000 per annum + Excellent Benefits
Posted: 15 days ago
Bedfordshire
Ashdown IT
Salary: £20000 per annum + benefits
Posted: 4 days ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
Marlow, Buckinghamshire
Pro-Quest Resourcing Ltd
Salary: £30000 - £35000 Per Annum 30-34K + Pension + BUPA + Life Assur + DenPl
Posted: 4 days ago
Bedford, Bedfordshire
Bluetownonline
Salary: £20000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Pro-Quest Resourcing Ltd
Salary: £24000 - £27000 Per Annum + Bens + Share Options
Posted: 6 days ago