Service Desk Analyst Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Service Desk Analyst
Rank 411 478 532
Rank change year-on-year
+67 +54
Permanent jobs requiring a Service Desk Analyst 590 493 376
As % of all permanent IT jobs located in the UK 0.546% 0.409% 0.302%
As % of the Job Titles category 0.578% 0.431% 0.321%
Number of salaries quoted 524 425 307
Average salary £22,500 £22,500 £23,750
Average salary % change year-on-year
- -5.26%
90% offered a salary of more than £18,000 £17,500 £18,000
10% offered a salary of more than £30,000 £30,000 £32,000
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
Search 63 Service Desk Analyst jobs
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 102035 114410 117207
As % of all permanent IT jobs located in the UK 94.41% 94.80% 94.20%
Number of salaries quoted 84835 98106 99148
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 24 May 2013 within the UK.

Service Desk Analyst Salary Histogram

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England +72 565 £22,500 -2.17%
London +80 210 £25,500 +2.00%
South East +7 107 £22,500 -10.00%
Yorkshire +34 75 £20,500 +14.36%
City of London +12 60 £25,000 +6.38%
West Yorkshire +24 53 £21,000 +10.52%
Leeds +9 46 £20,500 +5.12%
East of England +10 43 £22,000 +10.00%
East Midlands +20 34 £22,000 +33.33%
Hampshire +14 34 £19,125 -5.55%
North West 0 33 £21,000 -10.63%
West Midlands -4 32 £20,947 -30.17%
Surrey +17 26 £23,500 -
Cambridgeshire +20 23 £22,000 +7.31%
South West -9 23 £19,500 -7.14%
Southampton +17 21 £20,250 +1.25%
Berkshire -4 16 £23,250 -10.57%
Manchester -25 15 £19,000 -19.14%
Lincolnshire - 14 £16,250 -
Reading -3 13 £24,000 -7.69%
South Yorkshire +16 12 £20,500 +20.58%
Northamptonshire +7 12 £22,500 -2.17%
Warwickshire +10 11 £23,000 -45.88%
Peterborough -4 11 £19,875 -3.04%
Buckinghamshire -19 10 £23,000 +15.00%
Milton Keynes -21 10 £23,000 -
Northampton +9 9 £22,500 -
Cheshire +7 9 £24,000 +29.72%
Sheffield +10 8 £20,500 +20.58%
North East +4 8 £19,500 +11.42%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 736 (61.95%) Windows
2 611 (51.43%) ITIL
3 604 (50.84%) Microsoft
4 518 (43.60%) Active Directory
5 511 (43.01%) MS Office
6 374 (31.48%) MS Excel
7 368 (30.98%) Windows XP
8 231 (19.44%) Windows 7
9 219 (18.43%) SLA
10 178 (14.98%) MS Exchange
11 177 (14.90%) Citrix
12 161 (13.55%) Microsoft Certification
13 132 (11.11%) Blackberry
14 131 (11.03%) Incident Management
15 121 (10.19%) Service Management
16 109 (9.175%) Windows Server 2003
17 107 (9.007%) Windows Server 2008
18 103 (8.670%) Finance
19 97 (8.165%) TCP/IP
20 94 (7.912%) ITIL Certification
21 89 (7.492%) Internet
22 84 (7.071%) MCP
23 83 (6.987%) Degree
24 78 (6.566%) VMware
24 78 (6.566%) Apple
25 76 (6.397%) Windows Vista
26 64 (5.387%) Law
27 60 (5.051%) Lotus
28 59 (4.966%) Cisco
28 59 (4.966%) Lotus Notes

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 26 (2.189%) HTML
2 15 (1.263%) CSS
3 10 (0.842%) XML
4 8 (0.673%) Web Services
4 8 (0.673%) .NET
5 3 (0.253%) COM
6 1 (0.084%) JDBC
6 1 (0.084%) SOAP
6 1 (0.084%) J2EE
Application Platforms
1 178 (14.98%) MS Exchange
2 59 (4.966%) Lotus Notes
3 57 (4.798%) Blackberry Enterprise Server
4 44 (3.704%) Exchange Server 2003
4 44 (3.704%) Exchange Server 2007
5 36 (3.030%) Exchange Server 2010
6 31 (2.609%) SharePoint
7 11 (0.926%) WorkSite
8 10 (0.842%) IIS
9 4 (0.337%) Exchange Server 5.5
10 3 (0.253%) CMS
10 3 (0.253%) GroupWise
11 2 (0.168%) Lync
11 2 (0.168%) Apache
11 2 (0.168%) Tomcat
11 2 (0.168%) Exchange Server 2000
12 1 (0.084%) Lotus Domino
12 1 (0.084%) Office Communications Server
12 1 (0.084%) Moodle
12 1 (0.084%) SharePoint 2010
Applications
1 511 (43.01%) MS Office
2 374 (31.48%) MS Excel
3 45 (3.788%) MS PowerPoint
4 24 (2.020%) MS Visio
5 9 (0.758%) MS Project
6 2 (0.168%) Google Apps
7 1 (0.084%) Vectorworks
Business Applications
1 5 (0.421%) Remedy ITSM
2 4 (0.337%) SAP Business One
3 2 (0.168%) SAP ERP
3 2 (0.168%) assyst
4 1 (0.084%) Dynamics CRM
Communications & Networking
1 97 (8.165%) TCP/IP
2 89 (7.492%) Internet
3 48 (4.040%) LAN
4 45 (3.788%) WAN
5 44 (3.704%) VPN
6 42 (3.535%) DNS
7 34 (2.862%) Firewall
8 32 (2.694%) VoIP
9 21 (1.768%) DHCP
10 17 (1.431%) IP Telephony
11 16 (1.347%) SAN
12 14 (1.178%) Intranet
13 12 (1.010%) Broadband
14 10 (0.842%) Network Security
15 9 (0.758%) Wireless
15 9 (0.758%) ADSL
15 9 (0.758%) Cisco IPT
16 7 (0.589%) Ethernet
17 6 (0.505%) 3G
18 5 (0.421%) FTP
Database & Business Intelligence
1 39 (3.283%) SQL Server
2 6 (0.505%) SQL Server Reporting Services
3 5 (0.421%) MySQL
3 5 (0.421%) SQL Server 2008
4 3 (0.253%) PostgreSQL
4 3 (0.253%) Informix
5 2 (0.168%) SQL Server 2000
5 2 (0.168%) SQL Server 2005
6 1 (0.084%) IDOL
6 1 (0.084%) MS Access
6 1 (0.084%) SQLPlus
6 1 (0.084%) EDRMS
Development Applications
1 3 (0.253%) Hudson
2 1 (0.084%) JIRA
General
1 103 (8.670%) Finance
2 64 (5.387%) Law
3 59 (4.966%) Legal
4 40 (3.367%) Telecoms
5 30 (2.525%) French Language
6 23 (1.936%) Italian Language
7 22 (1.852%) Banking
8 19 (1.599%) German Language
9 18 (1.515%) Retail
10 17 (1.431%) Advertising
11 14 (1.178%) Japanese Language
11 14 (1.178%) Korean Language
12 12 (1.010%) Manufacturing
13 10 (0.842%) Dutch Language
13 10 (0.842%) Spanish Language
14 9 (0.758%) Marketing
15 8 (0.673%) Mandarin Language
15 8 (0.673%) Cantonese Language
16 7 (0.589%) Electronics
16 7 (0.589%) Financial Institution
Miscellaneous
1 132 (11.11%) Blackberry
2 32 (2.694%) Management Information System
3 15 (1.263%) Mathematics
3 15 (1.263%) iPhone
3 15 (1.263%) SaaS
4 14 (1.178%) iPad
4 14 (1.178%) PDA
5 11 (0.926%) Computer Science
6 10 (0.842%) Video Conferencing
7 9 (0.758%) Client/Server
7 9 (0.758%) Thin Client
7 9 (0.758%) Fat Client
8 8 (0.673%) Statistics
9 6 (0.505%) Smartphone
10 5 (0.421%) EPoS
10 5 (0.421%) Enterprise Software
11 4 (0.337%) FMCG
12 3 (0.253%) E-Learning
12 3 (0.253%) IVR
12 3 (0.253%) Open Source
Operating Systems
1 736 (61.95%) Windows
2 368 (30.98%) Windows XP
3 231 (19.44%) Windows 7
4 109 (9.175%) Windows Server 2003
5 107 (9.007%) Windows Server 2008
6 76 (6.397%) Windows Vista
7 50 (4.209%) Linux
8 43 (3.620%) Windows 2000
9 34 (2.862%) Mac OS X
10 24 (2.020%) UNIX
11 14 (1.178%) Mac OS
12 13 (1.094%) Apple iOS
13 11 (0.926%) Windows 2000 Server
14 10 (0.842%) Windows NT
15 9 (0.758%) Solaris
16 8 (0.673%) Android
17 7 (0.589%) Windows Mobile
18 6 (0.505%) Windows 8
19 4 (0.337%) Red Hat Enterprise Linux
19 4 (0.337%) OpenVMS
Processes & Methodologies
1 611 (51.43%) ITIL
2 131 (11.03%) Incident Management
3 121 (10.19%) Service Management
4 51 (4.293%) Problem Management
5 47 (3.956%) Time Management
6 41 (3.451%) Service Delivery
7 35 (2.946%) Root Cause Analysis
8 33 (2.778%) E-Commerce
9 28 (2.357%) Continuous Improvement
10 27 (2.273%) ITIL V3
11 26 (2.189%) Document Management
12 24 (2.020%) ITSM
13 20 (1.684%) Service Desk Management
14 19 (1.599%) Change Management
15 16 (1.347%) Asset Management
16 15 (1.263%) Change Control
17 14 (1.178%) CRM
18 12 (1.010%) Disaster Recovery
19 9 (0.758%) Release Management
20 8 (0.673%) Content Management
Programming Languages
1 40 (3.367%) SQL
2 16 (1.347%) JavaScript
3 10 (0.842%) C
4 4 (0.337%) Java
4 4 (0.337%) VBScript
4 4 (0.337%) VB
5 1 (0.084%) PHP
5 1 (0.084%) PL/SQL
5 1 (0.084%) ABAP
5 1 (0.084%) C++
Qualifications
1 161 (13.55%) Microsoft Certification
2 94 (7.912%) ITIL Certification
3 84 (7.071%) MCP
4 83 (6.987%) Degree
5 57 (4.798%) MCSE
6 47 (3.956%) MCDST
7 40 (3.367%) A+ Certification
8 35 (2.946%) Security Cleared
9 32 (2.694%) MCSA
10 31 (2.609%) Cisco Certification
11 29 (2.441%) SC Cleared
11 29 (2.441%) MCITP
12 28 (2.357%) CCNA
13 12 (1.010%) MOS
14 11 (0.926%) Citrix Certification
15 10 (0.842%) CCA
15 10 (0.842%) Network+ Certification
16 7 (0.589%) JNCIA
17 4 (0.337%) ACSP
17 4 (0.337%) CCEA
Quality Assurance & Compliance
1 219 (18.43%) SLA
2 5 (0.421%) ISO 9001
3 2 (0.168%) QA
4 1 (0.084%) ISO/IEC 27001
System Software
1 518 (43.60%) Active Directory
2 34 (2.862%) VMware Infrastructure
3 30 (2.525%) XenApp
4 22 (1.852%) XenDesktop
5 17 (1.431%) Citrix Presentation Server
6 15 (1.263%) Terminal Services
7 7 (0.589%) XenServer
8 6 (0.505%) Hyper-V
9 5 (0.421%) MetaFrame
10 4 (0.337%) VMware ESXi
10 4 (0.337%) Xen
11 2 (0.168%) Terminal Server
12 1 (0.084%) VMware ESX
12 1 (0.084%) ISA Server
12 1 (0.084%) Microsoft Virtual Server
Systems Management
1 19 (1.599%) Backup Exec
2 16 (1.347%) SCCM
3 13 (1.094%) DameWare
4 12 (1.010%) ServiceCenter
5 6 (0.505%) Unicenter
6 5 (0.421%) MAILsweeper
6 5 (0.421%) OpenView
7 4 (0.337%) Systems Management Server (SMS)
8 3 (0.253%) Nagios
9 2 (0.168%) Norton AntiVirus
10 1 (0.084%) OVSD
10 1 (0.084%) SCOM
10 1 (0.084%) HP Data Protector
Vendors
1 604 (50.84%) Microsoft
2 177 (14.90%) Citrix
3 78 (6.566%) VMware
3 78 (6.566%) Apple
4 60 (5.051%) Lotus
5 59 (4.966%) Cisco
6 31 (2.609%) Altiris
7 30 (2.525%) Remedy
8 26 (2.189%) Avaya
9 24 (2.020%) HP
9 24 (2.020%) Adobe
10 20 (1.684%) SAP
11 13 (1.094%) Symantec
11 13 (1.094%) Reuters
11 13 (1.094%) Bloomberg
12 9 (0.758%) Novell
13 8 (0.673%) Sun
13 8 (0.673%) Mitel
14 7 (0.589%) Red Hat
14 7 (0.589%) Bomgar
Service Desk Analyst
Aberdeen, Aberdeenshire
We are looking for someone who ideally has between 1-3 months of experience in a helpdesk environment. Experience logging support queries, answering telephones and using Microsoft Office...
Net Talent
Posted: 21 May 2013
Service Desk Analyst
Milton Keynes, Buckinghamshire
Our client is looking to recruit a Service Desk Analyst to support a large project for a 1 month contract in Milton Keynes. This contract has potential for...
Alexander Mann Solutions
Posted: 2 May 2013
Service Desk Analyst - Join Global Leader
Cheshire, North West
Experience of working in a client facing IT environment and working in an ITIL structured service environment... Essential Technical Skills: Experience of MS Windows desktop operating systems, MS...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum + Pension, Bonus
Posted: 18 May 2013
German Speaking Service Desk Analyst
Warwick, West Midlands
You will be part of the IT Service Desk which provide first line support to sites globally, including North America, UK, France, Germany, & Scandinavia.The first two months...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £26000.00 per annum
Posted: 3 May 2013
Service Desk Analyst
City, London
Service Desk Analyst - Banking - London. Service Desk Analyst required for our client, a leading central figure in the UK Banking industry. Working as part of the Service Provisioning...
Rullion IT Plus
Salary: £20000 - £25000 per annum
Posted: 21 May 2013
Service Desk Analyst
London
Candidates for the Service Desk Analyst role must have proven experience of working on a busy service desk/helpdesk for a large organisation. Candidates for the Service Desk...
David Bruce Recruitment
Salary: £24,000 per annum £24K + package
Posted: 24 May 2013
Service Desk Analyst
Milton Keynes, Thames Valley
You will be an experienced 1st line professional with a good track record of technical, Windows 7 Support roles and you must be able to demonstrate a first...
Hays Specialist Recruitment Ltd
Salary: £23000 per annum
Posted: 22 May 2013
Support Analyst/ Service Desk Analyst
Ripon, Yorkshire
My North Yorkshire based client is currently looking for a Trainee Support Analyst/ Service Desk Analyst with a background within Customer Service and/or HelpdeskYou will be working...
IQ Resourcing
Salary: £15000 - £18000 per annum
Posted: 14 May 2013
Service Desk Analyst
Newcastle Upon Tyne, Tyne and Wear
Requirement: * To provide first line support, including retaining end to end ownership within "Service Now", and resolution of calls working with relevant teams to undertake 2nd and 3rd...
Advantage XPO
Salary: £19000 - £210000 per annum
Posted: 22 May 2013
IS Service Desk Analyst
Cambridge, Cambridgeshire
We are keen to hear from any applicants who have proven experience of providing 1 st /2 nd line technical support in a large windows 7/XP environment...
Cambridge Assessment
Salary: From £23,700 to £26,700 per annum
Posted: 7 May 2013
Service Desk Analyst, 1st Line Support, Help Desk, AD, Exchange
Southampton, Hampshire
The Support Analyst will ideally have experience in troubleshooting Microsoft Applications and an understanding of Active Directory, Exchange and Remote Assistance is desirable. The use of a Service...
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum
Posted: 21 May 2013
Service Desk Analyst / Desktop support / Active Directory / Windows XP
Leeds, West Yorkshire
As a Service Desk Analyst you will beresponsible for 1 st and 2 nd line technical support withina windows environment.You will bedealing with problem resolution and working...
4it Recruitment Ltd
Salary: Up to £18,000 per annum plus benefits
Posted: 21 May 2013
Service Desk Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 4 May 2013
Service Desk Analyst - 1st / 2nd line
City of London
You will provide support on: Hardware, Citrix, Windows 7, MS Office and Active Directory.You will be an experienced Service Desk Engineer who is looking to progress their...
Fulcrum Telecom
Salary: £27000 - £34000 per annum
Posted: 15 May 2013
Service Desk Analyst / ITIL / PMO / Manchester - 27K
Manchester, Lancashire
You must have worked on service transition projects, PMO projects and ideally in an ITIL environment. If you have ITIL qualifications then that would be a bonus... As...
Circle Recruitment
Salary: £20000 - £27000 per annum + Benefits + Bonus
Posted: 23 May 2013
Service Desk Analyst
City of London
Microsoft Windows/Active Directory Microsoft Outlook 2010 Microsoft Exchange Administration Microsoft Office 2010 Remote Support Tools Basic Network Principles IT Security Blackberry Configuration and Server Administration ITIL Certified...
Real Staffing
Salary: £30000 - £35000 per annum
Posted: 15 May 2013
Service Desk Analyst / IT Support / Woking
Woking, Surrey
Service Desk Analystt with 6 months+ experience on a Service Desk, Microsoft Windows XP, Microsoft Office and service management system is required by my client based in Woking.
Circle Recruitment
Salary: £16000 - £18000 per annum + Benefits
Posted: 23 May 2013
Junior IT Service Desk Analyst
Manchester, Lancashire
Ideally, you’ll have a full knowledge of PC hardware (including peripherals such as graphics cards, hard drives, RAM and printers) and software, specifically Microsoft 2000, XP and...
Sainsburys
Salary: £attractive
Posted: 15 May 2013
Junior IT Service Desk Analyst (IT Service Desk Analyst, Microsoft 2000, XP, Office, Stone Systems)
Manchester, North West
Ideally, you'll have a full knowledge of PC hardware (including peripherals such as graphics cards, hard drives, RAM and printers) and software, specifically Microsoft 2000, XP and...
Sainsburys
Salary: attractive
Posted: 24 May 2013
IT Service Desk Analyst
Durham, County Durham
Monitor the helpdesk for new cases during office hours - Assist with answering the helpdesk phone - Resolve helpdesk requests - Update the IT management databases - Respond to system failures - Mange...
Northern Recruitment Group
Salary: From £9.62 to £9.62 per annum
Posted: 22 May 2013
Trainee IT Servicedesk Analyst/Helpdesk - Nr Harrogate.
North Yorkshire
Trainee IT Servicedesk Analyst/Helpdesk -(IT/Windows) - Nr Harrogate, North Yorkshire... Key Skills: * Customer service experience * Good telephone manner * IT knowledge - Windows * Strong ability to learn * Team player *...
Mortimer Spinks
Salary: £15000 - £18000 per annum
Posted: 21 May 2013
Service Desk Analyst
London
You must have experience of - Hardware Support (Thin Clients, Desktops, Laptops, Printers, MFPs, Blackberry's etc.) - Citrix Xen Desktop- Operating systems (Windows 7)- Sharepoint- Call Management Software Tools-...
DP Connect Ltd
Salary: £30000 - £35000 per annum
Posted: 10 May 2013
Service Desk Analyst / 1st and 2nd line Support
York, North Yorkshire
The Service Desk Analystwill also have a working understanding of the following technologies: - Windows Desktop OSSupport (XP & Windows 7) - Microsoft desktopapplications (MS Office suite 2000 & 2010) - LAN / WAN. -...
4it Recruitment Ltd
Salary: Up to £28,000 per annum
Posted: 24 May 2013
Service Desk Analyst/Partner Support Executive
London
Reports to: Service Delivery Manager... We have delivered a number of services to them and due to recent expansion, we are now seeking an externally-focused Service Desk...
Allied Worldwide Limited
Salary: £20,000 - £24,000 per annum + benefits
Posted: 21 May 2013
Multilingual Service Desk Analyst/Windows 7/office 2007/10/MDT
West Drayton, Middlesex
Key Skills: Active Directory. Windows 7... Key Skills: Active Directory/Windows 7/Office 2007 & Office 2010/ Microsoft Deployment Toolkit (MDT) /System Center Configuration Manager (SCCM) 1st line support/...
Involved Solutions Ltd
Salary: £20000 - £25000 per annum + Bonus + Benefits
Posted: 21 May 2013
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