The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 366 363 427
Rank change year-on-year
-3 +64
Permanent jobs requiring a Service Desk Analyst 760 861 586
As % of all permanent IT jobs located in the UK 0.69% 0.74% 0.54%
As % of the Job Titles category 0.74% 0.78% 0.57%
Number of salaries quoted 652 752 507
Average salary £24,000 £23,000 £22,000
Average salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £18,500 £18,000 £17,000
10% offered a salary of more than £33,750 £32,000 £30,000
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103310 110572 102545
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.31%
Number of salaries quoted 85440 90223 84888
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 31 July 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 727 £24,000 +4.34% 84
London +25 275 £28,500 +3.63% 14
South East +6 184 £22,500 +2.27% 19
Yorkshire +20 75 £21,500 +16.21% 7
City of London +5 58 £30,750 +13.88% 4
South West -2 57 £21,625 -3.88% 9
Hampshire +15 56 £22,500 +12.50% 3
West Yorkshire +29 51 £22,000 +22.22% 7
North West -18 51 £20,000 +2.56% 6
Buckinghamshire +37 41 £22,500 - 3
East of England -25 40 £21,500 -12.24% 15
Leeds +25 37 £22,000 +18.91% 5
Surrey 0 31 £23,500 -7.38% 4
Milton Keynes +15 29 £22,500 - 1
Berkshire +10 27 £22,500 +2.27% 4
Southampton +3 26 £19,000 -6.74% 1
Cheshire -4 26 £19,500 +2.63% 2
West Midlands -15 26 £21,000 +0.60% 7
East Midlands -13 23 £22,500 +12.50% 6
Manchester +1 22 £21,750 +8.75% 2
Leicestershire +25 20 £23,383 +26.39% 1
Gloucestershire +1 17 £24,000 -5.88%
Cambridgeshire +15 16 £20,500 -6.81% 5
West Sussex +10 15 £22,750 +4.59% 3
Wiltshire -14 15 £20,500 -18.00% 1
Scotland -29 15 £24,000 -4.00%
Gloucester - 14 £24,000 -
Kegworth - 14 - -
North Yorkshire 0 13 £25,000 +47.05%
Bristol -4 12 £21,625 -3.88% 3

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1085 (65.92%) Windows
2 840 (51.03%) Microsoft
3 824 (50.06%) Active Directory
4 797 (48.42%) MS Office
5 763 (46.35%) ITIL
6 591 (35.91%) Windows 7
7 557 (33.84%) MS Excel
8 443 (26.91%) SLA
9 321 (19.50%) MS Exchange
10 279 (16.95%) Citrix
11 276 (16.77%) Finance
12 233 (14.16%) Windows XP
13 224 (13.61%) Service Management
14 206 (12.52%) Blackberry
15 180 (10.94%) Incident Management
16 166 (10.09%) Legal
17 163 (9.90%) Blackberry Enterprise Server
18 159 (9.66%) Microsoft Certification
19 153 (9.30%) Law
20 145 (8.81%) Windows 8
21 138 (8.38%) Cisco
22 137 (8.32%) Banking
23 136 (8.26%) Degree
24 129 (7.84%) Windows Server 2008
25 128 (7.78%) VMware
26 117 (7.11%) MCP
27 115 (6.99%) WAN
28 114 (6.93%) LAN
29 109 (6.62%) Windows Server 2003
30 98 (5.95%) Analytical Skills

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 321 (19.50%) MS Exchange
2 163 (9.90%) Blackberry Enterprise Server
3 98 (5.95%) Exchange Server 2010
4 71 (4.31%) Exchange Server 2007
5 48 (2.92%) SharePoint
6 45 (2.73%) WorkSite
7 41 (2.49%) Exchange Server 2003
8 33 (2.00%) IBM Notes
9 27 (1.64%) Exchange Server 2013
10 20 (1.22%) Lync
10 20 (1.22%) Exchange Server 2000
11 8 (0.49%) IIS
12 4 (0.24%) Confluence
13 3 (0.18%) SharePoint 2010
14 2 (0.12%) SharePoint Server
14 2 (0.12%) CMS
14 2 (0.12%) Apache
14 2 (0.12%) Tomcat
15 1 (0.061%) OpenEdge
15 1 (0.061%) BizTalk Server
Applications
1 797 (48.42%) MS Office
2 557 (33.84%) MS Excel
3 62 (3.77%) MS PowerPoint
4 12 (0.73%) MS Visio
5 6 (0.36%) Spreadsheet
5 6 (0.36%) Adobe Creative Suite
6 3 (0.18%) MS Project
Business Applications
1 8 (0.49%) Remedy ITSM
2 5 (0.30%) Dynamics CRM
3 4 (0.24%) Oracle Applications
3 4 (0.24%) Magento
3 4 (0.24%) Fredhopper
4 3 (0.18%) Eikon
5 1 (0.061%) assyst
5 1 (0.061%) Cerner Millennium
5 1 (0.061%) ResourceLink
5 1 (0.061%) SAP CCM
5 1 (0.061%) SAP ERP
Cloud Services
1 34 (2.07%) Office 365
2 14 (0.85%) Mimecast
3 7 (0.43%) Amazon AWS
4 6 (0.36%) SaaS
5 4 (0.24%) IaaS
6 2 (0.12%) Amazon ELB
6 2 (0.12%) Amazon EC2
6 2 (0.12%) Amazon S3
6 2 (0.12%) Google Apps
7 1 (0.061%) Cloud Computing
7 1 (0.061%) Microsoft Azure
7 1 (0.061%) PaaS
7 1 (0.061%) Yammer
7 1 (0.061%) iPaaS
Communications & Networking
1 115 (6.99%) WAN
2 114 (6.93%) LAN
3 95 (5.77%) TCP/IP
4 86 (5.22%) VPN
5 80 (4.86%) Internet
6 65 (3.95%) Firewall
7 51 (3.10%) DNS
8 50 (3.04%) DHCP
9 38 (2.31%) VoIP
10 34 (2.07%) Wireless
11 30 (1.82%) IP Telephony
12 21 (1.28%) SAN
13 20 (1.22%) ADSL
14 17 (1.03%) VLAN
15 12 (0.73%) Broadband
15 12 (0.73%) SSL
16 11 (0.67%) FTP
16 11 (0.67%) 3G
17 9 (0.55%) Ethernet
18 8 (0.49%) Intranet
Database & Business Intelligence
1 44 (2.67%) SQL Server
2 16 (0.97%) Relational Database
3 14 (0.85%) SQL Server 2008
4 7 (0.43%) Crystal Reports
5 6 (0.36%) SQL Server 2012
6 3 (0.18%) MS Access
6 3 (0.18%) SQL Server 2005
7 2 (0.12%) SQL Server 2000
7 2 (0.12%) Oracle Database
7 2 (0.12%) SQL Server Reporting Services
8 1 (0.061%) FileMaker
8 1 (0.061%) SQL Server Integration Services
8 1 (0.061%) Data Warehouse
8 1 (0.061%) RDBMS
8 1 (0.061%) Oracle Reports
Development Applications
1 4 (0.24%) Yeoman
2 3 (0.18%) InstallShield
3 2 (0.12%) Jenkins
General
1 276 (16.77%) Finance
2 166 (10.09%) Legal
3 153 (9.30%) Law
4 137 (8.32%) Banking
5 68 (4.13%) Retail
6 53 (3.22%) Telecoms
7 34 (2.07%) International Banking
8 27 (1.64%) Advertising
9 16 (0.97%) Financial Institution
10 15 (0.91%) German Language
11 13 (0.79%) Investment Banking
12 11 (0.67%) Marketing
13 10 (0.61%) Publishing
14 9 (0.55%) Pharmaceutical
15 7 (0.43%) French Language
16 6 (0.36%) Swedish Language
16 6 (0.36%) Turkish Language
16 6 (0.36%) Manufacturing
17 5 (0.30%) Italian Language
18 4 (0.24%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (0.79%) XML
2 11 (0.67%) Application Packaging
3 9 (0.55%) HTML
4 7 (0.43%) CSS
5 6 (0.36%) .NET
5 6 (0.36%) COM
5 6 (0.36%) Web Services
6 5 (0.30%) FIX Protocol
7 4 (0.24%) HTML5
7 4 (0.24%) Flash
8 2 (0.12%) EDI
8 2 (0.12%) ASP.NET
8 2 (0.12%) JSP
8 2 (0.12%) jQuery
Miscellaneous
1 206 (12.52%) Blackberry
2 98 (5.95%) Analytical Skills
3 74 (4.50%) Management Information System
4 40 (2.43%) Computer Science
5 32 (1.94%) iPhone
6 29 (1.76%) Fat Client
6 29 (1.76%) Thin Client
7 28 (1.70%) Mathematics
8 24 (1.46%) iPad
9 23 (1.40%) Video Conferencing
10 19 (1.15%) EPoS
11 18 (1.09%) PDA
12 16 (0.97%) Enterprise Software
13 15 (0.91%) Hedge funds
14 14 (0.85%) CMDB
15 11 (0.67%) NHS
16 10 (0.61%) User Experience
16 10 (0.61%) Data Centre
17 9 (0.55%) Handset
18 7 (0.43%) Mobile Computing
Operating Systems
1 1085 (65.92%) Windows
2 591 (35.91%) Windows 7
3 233 (14.16%) Windows XP
4 145 (8.81%) Windows 8
5 129 (7.84%) Windows Server 2008
6 109 (6.62%) Windows Server 2003
7 71 (4.31%) Android
8 57 (3.46%) Windows Server 2012
9 49 (2.98%) Linux
10 45 (2.73%) Apple iOS
11 39 (2.37%) Windows Vista
12 26 (1.58%) UNIX
13 23 (1.40%) Windows 2000 Server
13 23 (1.40%) Mac OS X
14 14 (0.85%) Windows 2000
15 7 (0.43%) Windows Mobile
16 5 (0.30%) Solaris
17 3 (0.18%) Mac OS
18 2 (0.12%) Windows Phone
18 2 (0.12%) Ubuntu
Processes & Methodologies
1 763 (46.35%) ITIL
2 224 (13.61%) Service Management
3 180 (10.94%) Incident Management
4 73 (4.43%) Problem Management
5 65 (3.95%) Service Delivery
6 63 (3.83%) ITSM
7 58 (3.52%) Configuration Management
7 58 (3.52%) Document Management
7 58 (3.52%) Time Management
8 50 (3.04%) CRM
9 48 (2.92%) Change Management
10 38 (2.31%) Service Desk Management
11 32 (1.94%) Mentoring
12 27 (1.64%) Practice Management
12 27 (1.64%) Asset Management
13 25 (1.52%) Continuous Improvement
14 23 (1.40%) PRINCE2
15 22 (1.34%) ITIL V3
16 15 (0.91%) Project Management
17 13 (0.79%) Disaster Recovery
Programming Languages
1 57 (3.46%) SQL
2 23 (1.40%) C
3 9 (0.55%) JavaScript
4 8 (0.49%) Java
5 3 (0.18%) T-SQL
5 3 (0.18%) PowerShell
6 2 (0.12%) C#
7 1 (0.061%) ActionScript
7 1 (0.061%) VBA
7 1 (0.061%) Shell Script
7 1 (0.061%) ActionScript 2.0
Qualifications
1 159 (9.66%) Microsoft Certification
2 136 (8.26%) Degree
3 117 (7.11%) MCP
4 65 (3.95%) MCSE
4 65 (3.95%) Security Cleared
5 64 (3.89%) Cisco Certification
6 62 (3.77%) ITIL Certification
7 59 (3.58%) CCNA
8 51 (3.10%) MCITP
9 47 (2.86%) A+ Certification
10 44 (2.67%) MCDST
11 43 (2.61%) SC Cleared
12 37 (2.25%) ITIL Foundation Certificate
13 34 (2.07%) MCSA
14 26 (1.58%) MCTS
14 26 (1.58%) MOS
15 9 (0.55%) CCENT
16 7 (0.43%) HND
17 4 (0.24%) SAP Certification
18 3 (0.18%) CCNP
Quality Assurance & Compliance
1 443 (26.91%) SLA
2 21 (1.28%) ISO 9001
3 7 (0.43%) ISO/IEC 27001
4 3 (0.18%) QA
5 2 (0.12%) JSP 440
6 1 (0.061%) Data Quality
System Software
1 824 (50.06%) Active Directory
2 80 (4.86%) VMware Infrastructure
3 58 (3.52%) Hyper-V
4 45 (2.73%) XenApp
5 24 (1.46%) XenServer
6 17 (1.03%) XenDesktop
7 11 (0.67%) vSphere
8 10 (0.61%) Terminal Services
9 7 (0.43%) Terminal Server
10 6 (0.36%) VMware ESXi
11 5 (0.30%) Microsoft App-V
12 3 (0.18%) VMware ESX
12 3 (0.18%) MetaFrame
12 3 (0.18%) vCloud
12 3 (0.18%) KVM
13 2 (0.12%) Citrix Presentation Server
13 2 (0.12%) ISA Server
13 2 (0.12%) Forefront TMG
14 1 (0.061%) UAG
14 1 (0.061%) Microsoft Virtual Server
Systems Management
1 73 (4.43%) SCCM
2 21 (1.28%) Backup Exec
2 21 (1.28%) Norton AntiVirus
3 9 (0.55%) DameWare
3 9 (0.55%) ZENworks
4 7 (0.43%) Systems Management Server (SMS)
5 4 (0.24%) WSUS
5 4 (0.24%) SCOM
5 4 (0.24%) SCSM
6 3 (0.18%) OpenView
6 3 (0.18%) Tivoli Storage Manager
6 3 (0.18%) MOM
7 2 (0.12%) Tivoli
7 2 (0.12%) Nagios
7 2 (0.12%) NetBackup
7 2 (0.12%) Ansible
7 2 (0.12%) AirWatch
7 2 (0.12%) McAfee ePO
7 2 (0.12%) Puppet
7 2 (0.12%) Symantec Enterprise Vault
Vendors
1 840 (51.03%) Microsoft
2 279 (16.95%) Citrix
3 138 (8.38%) Cisco
4 128 (7.78%) VMware
5 52 (3.16%) Remedy
6 48 (2.92%) Symantec
7 46 (2.79%) HP
8 37 (2.25%) Apple
9 34 (2.07%) Lotus
10 29 (1.76%) OpenText
11 26 (1.58%) ServiceNow
12 25 (1.52%) Reuters
12 25 (1.52%) Bloomberg
12 25 (1.52%) Dell
13 21 (1.28%) McAfee
14 19 (1.15%) Oracle
15 17 (1.03%) Adobe
15 17 (1.03%) Avaya
16 15 (0.91%) SAP
17 14 (0.85%) BT
Leeds
Hays IT - Uk Posting account
Salary: £18000.00 - £20000.00 per annum
Posted: 3 hours ago
Nottingham, Nottinghamshire
Searchability
Salary: £18000 - £22000 per annum
Posted: 11 hours ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £17500 per annum
Posted: 18 hours ago
South West London
Eligo Recruitment Ltd
Salary: £20000 - £22500 per annum + Benefits
Posted: 19 hours ago
Bournemouth, Dorset
Connectus
Salary: £18000 - £25000 per annum + benefits
Posted: 20 hours ago
Worcestershire
Consult Solutions
Salary: £25000 - £35000 per annum
Posted: 21 hours ago
Colchester, Essex
Ashdown IT
Salary: £24000 - £26000 per annum + bonus
Posted: 21 hours ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 22 hours ago
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + benefits
Posted: 22 hours ago
Prestatyn, Clwyd
Networking People
Posted: 23 hours ago
West Yorkshire
Rullion IT Plus
Salary: £25000 - £32000 per annum + Excellent Benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £22500 per annum + £2500 on call + benefits
Posted: Yesterday
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: Yesterday
Leeds, West Yorkshire
Telefnica
Posted: Yesterday
Wakefield, West Yorkshire
Vertical IT
Salary: £20000 - £22000 per annum + excellent benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
ComputAppoint
Salary: £25000 - £31000 per annum + Benefits
Posted: Yesterday
Forest Row, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 2 days ago
Bedford, Bedfordshire
Senitor Associates
Salary: £21000 - £28000 per annum
Posted: 2 days ago
City, London
Dupen Recruitment Services
Salary: £26000 - £28000 per annum + neg.+ range of benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Salt
Salary: £20000 - £30000 per annum + Benefits
Posted: 2 days ago