The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 320 400 434
Rank change year-on-year
+80 +34
Permanent jobs requiring a Service Desk Analyst 946 706 579
As % of all permanent IT jobs located in the UK 0.87% 0.63% 0.54%
As % of the Job Titles category 0.92% 0.66% 0.56%
Number of salaries quoted 807 641 503
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £32,500 £32,500 £30,000
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102508 106760 102483
As % of all permanent IT jobs located in the UK 94.76% 94.58% 94.80%
Number of salaries quoted 83937 86285 85691
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 30 March 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +96 913 £23,000 - 73
London +74 372 £27,500 - 21
South East +42 222 £21,750 -1.13% 22
Yorkshire +42 93 £22,000 +10.00% 7
City of London 0 78 £27,500 - 8
Surrey +16 69 £21,750 -1.13% 7
West Yorkshire +27 68 £22,500 +12.50% 5
Hampshire +16 60 £21,000 +1.20% 4
Leeds +33 56 £22,500 +12.50% 3
North West +4 50 £19,000 -19.14% 5
South West -24 46 £22,500 +11.11% 2
East of England +28 43 £22,500 -12.62% 4
East Midlands +22 41 £22,000 +18.91% 7
West Midlands -2 39 £20,000 +5.26% 5
Buckinghamshire +17 35 £23,000 +4.54%
Southampton +8 33 £20,750 +6.41% 1
Cheshire +23 31 £19,000 -5.00% 2
Milton Keynes +28 29 £23,000 +9.52%
Berkshire -10 23 £20,000 -28.57% 5
Wiltshire -8 21 £22,500 +12.50% 1
Leicestershire +35 20 £23,383 +26.39% 1
North Yorkshire +25 20 £20,000 -23.07% 1
Warrington +33 18 £19,000 - 1
Birmingham +1 15 £20,000 +1.26% 3
Manchester -19 15 £19,000 -19.14% 3
West Sussex +8 13 £19,000 -7.31% 2
Harrogate - 13 £20,000 -
Leicester +27 12 £24,265 +33.87%
Cambridgeshire +24 12 £22,500 +18.42% 2
Reigate +9 12 £21,750 -17.92% 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1271 (65.68%) Windows
2 1063 (54.94%) Active Directory
3 1052 (54.37%) ITIL
4 1012 (52.30%) MS Office
5 980 (50.65%) Microsoft
6 721 (37.26%) Windows 7
7 639 (33.02%) MS Excel
8 540 (27.91%) SLA
9 394 (20.36%) MS Exchange
10 381 (19.69%) Windows XP
11 365 (18.86%) Citrix
12 324 (16.74%) Blackberry
13 323 (16.69%) Finance
14 264 (13.64%) Service Management
15 234 (12.09%) Incident Management
16 201 (10.39%) Microsoft Certification
17 199 (10.28%) Blackberry Enterprise Server
18 182 (9.41%) MCP
19 180 (9.30%) Windows Server 2008
20 173 (8.94%) Law
21 169 (8.73%) WAN
22 163 (8.42%) LAN
23 159 (8.22%) Windows 8
24 157 (8.11%) TCP/IP
25 147 (7.60%) Legal
26 138 (7.13%) Cisco
26 138 (7.13%) Degree
27 129 (6.67%) Windows Server 2003
28 124 (6.41%) VMware
29 121 (6.25%) Service Delivery

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 394 (20.36%) MS Exchange
2 199 (10.28%) Blackberry Enterprise Server
3 111 (5.74%) Exchange Server 2010
4 88 (4.55%) Exchange Server 2007
5 64 (3.31%) Exchange Server 2003
6 53 (2.74%) IBM Notes
6 53 (2.74%) SharePoint
7 45 (2.33%) Lync
8 28 (1.45%) Exchange Server 2013
9 22 (1.14%) WorkSite
10 9 (0.47%) Exchange Server 2000
11 6 (0.31%) Confluence
12 5 (0.26%) IIS
13 4 (0.21%) SharePoint 2010
13 4 (0.21%) CMS
14 3 (0.16%) Documentum
15 2 (0.10%) Apache
15 2 (0.10%) Tomcat
16 1 (0.052%) OpenEdge
16 1 (0.052%) BizTalk Server
Applications
1 1012 (52.30%) MS Office
2 639 (33.02%) MS Excel
3 99 (5.12%) MS PowerPoint
4 27 (1.40%) MS Visio
5 5 (0.26%) Spreadsheet
6 3 (0.16%) MS Project
6 3 (0.16%) Acrobat
7 1 (0.052%) Adobe Creative Suite
Business Applications
1 10 (0.52%) Agresso
2 7 (0.36%) Remedy ITSM
3 4 (0.21%) Magento
3 4 (0.21%) Fredhopper
4 2 (0.10%) assyst
4 2 (0.10%) Dynamics CRM
5 1 (0.052%) Changepoint
5 1 (0.052%) SAP CCM
5 1 (0.052%) CA PPM
5 1 (0.052%) SAP ERP
Cloud Services
1 28 (1.45%) Office 365
2 9 (0.47%) IaaS
3 8 (0.41%) SaaS
4 6 (0.31%) PaaS
5 5 (0.26%) Google Apps
6 4 (0.21%) Cloud Computing
7 3 (0.16%) Microsoft Azure
8 2 (0.10%) Amazon AWS
8 2 (0.10%) Amazon EC2
8 2 (0.10%) Amazon S3
8 2 (0.10%) Amazon ELB
8 2 (0.10%) Yammer
Communications & Networking
1 169 (8.73%) WAN
2 163 (8.42%) LAN
3 157 (8.11%) TCP/IP
4 117 (6.05%) DNS
5 115 (5.94%) VPN
6 114 (5.89%) DHCP
7 107 (5.53%) Internet
8 85 (4.39%) Firewall
9 81 (4.19%) VoIP
10 36 (1.86%) Wireless
11 29 (1.50%) SAN
12 22 (1.14%) Broadband
13 20 (1.03%) IP Telephony
14 16 (0.83%) Network Security
15 15 (0.78%) FTP
16 14 (0.72%) ADSL
16 14 (0.72%) VLAN
17 13 (0.67%) SSL
18 11 (0.57%) Wi-Fi
19 10 (0.52%) Intranet
Database & Business Intelligence
1 49 (2.53%) SQL Server
2 18 (0.93%) SQL Server 2008
3 9 (0.47%) SQL Server 2005
4 6 (0.31%) SQL Server 2000
4 6 (0.31%) Oracle Database
5 5 (0.26%) Relational Database
6 3 (0.16%) SQLPlus
7 2 (0.10%) MS Access
7 2 (0.10%) Data Warehouse
7 2 (0.10%) BusinessObjects
8 1 (0.052%) Oracle Reports
8 1 (0.052%) FileMaker
8 1 (0.052%) SQL Server Integration Services
8 1 (0.052%) MySQL
Development Applications
1 2 (0.10%) Hudson
1 2 (0.10%) Jenkins
2 1 (0.052%) Yeoman
2 1 (0.052%) JIRA
General
1 323 (16.69%) Finance
2 173 (8.94%) Law
3 147 (7.60%) Legal
4 100 (5.17%) Banking
5 67 (3.46%) Telecoms
6 61 (3.15%) Retail
7 32 (1.65%) Advertising
8 18 (0.93%) Financial Institution
9 14 (0.72%) Manufacturing
10 12 (0.62%) Investment Banking
11 11 (0.57%) German Language
12 9 (0.47%) Local Government
13 8 (0.41%) Publishing
13 8 (0.41%) Marketing
14 7 (0.36%) French Language
14 7 (0.36%) Spanish Language
15 4 (0.21%) Games
16 3 (0.16%) Retail Banking
16 3 (0.16%) Italian Language
16 3 (0.16%) Polish Language
Libraries, Frameworks & Software Standards
1 13 (0.67%) XML
2 9 (0.47%) HTML
3 8 (0.41%) CSS
4 5 (0.26%) Flash
4 5 (0.26%) FIX Protocol
4 5 (0.26%) HTML5
5 4 (0.21%) Web Services
6 3 (0.16%) WAP
7 2 (0.10%) COM
8 1 (0.052%) LINQ
8 1 (0.052%) jQuery
8 1 (0.052%) Mason
8 1 (0.052%) EDI
8 1 (0.052%) .NET
8 1 (0.052%) J2EE
8 1 (0.052%) ASP.NET
Miscellaneous
1 324 (16.74%) Blackberry
2 118 (6.10%) Analytical Skills
3 69 (3.57%) Management Information System
4 52 (2.69%) Video Conferencing
5 47 (2.43%) iPhone
6 38 (1.96%) Fat Client
6 38 (1.96%) Thin Client
7 30 (1.55%) Computer Science
7 30 (1.55%) iPad
8 20 (1.03%) CMDB
9 17 (0.88%) PDA
9 17 (0.88%) Hedge funds
10 14 (0.72%) Smartphone
11 13 (0.67%) Mathematics
12 12 (0.62%) Enterprise Software
13 11 (0.57%) FMCG
13 11 (0.57%) EPoS
14 10 (0.52%) User Experience
15 8 (0.41%) Mobile Computing
15 8 (0.41%) Handset
Operating Systems
1 1271 (65.68%) Windows
2 721 (37.26%) Windows 7
3 381 (19.69%) Windows XP
4 180 (9.30%) Windows Server 2008
5 159 (8.22%) Windows 8
6 129 (6.67%) Windows Server 2003
7 54 (2.79%) Linux
8 52 (2.69%) Windows Vista
9 49 (2.53%) Android
10 43 (2.22%) Windows Server 2012
11 38 (1.96%) Mac OS X
12 37 (1.91%) UNIX
13 26 (1.34%) Apple iOS
14 17 (0.88%) Mac OS
15 15 (0.78%) Windows 2000 Server
16 7 (0.36%) Windows 2000
17 5 (0.26%) Solaris
17 5 (0.26%) Windows Mobile
17 5 (0.26%) Windows Phone
18 2 (0.10%) CentOS
Processes & Methodologies
1 1052 (54.37%) ITIL
2 264 (13.64%) Service Management
3 234 (12.09%) Incident Management
4 121 (6.25%) Service Delivery
5 78 (4.03%) Problem Management
6 74 (3.82%) Document Management
7 70 (3.62%) ITSM
8 62 (3.20%) Change Management
8 62 (3.20%) ITIL V3
9 54 (2.79%) CRM
10 45 (2.33%) Asset Management
11 37 (1.91%) Time Management
11 37 (1.91%) Mentoring
12 35 (1.81%) Configuration Management
13 33 (1.71%) Coaching
13 33 (1.71%) Kalman Filter
14 31 (1.60%) Service Desk Management
15 25 (1.29%) Root Cause Analysis
16 22 (1.14%) Release Management
16 22 (1.14%) Line Management
Programming Languages
1 61 (3.15%) SQL
2 20 (1.03%) C
3 16 (0.83%) Java
4 9 (0.47%) JavaScript
5 6 (0.31%) PowerShell
6 4 (0.21%) PL/SQL
7 2 (0.10%) PHP
7 2 (0.10%) VBA
8 1 (0.052%) Shell Script
8 1 (0.052%) T-SQL
8 1 (0.052%) ActionScript
8 1 (0.052%) C#
8 1 (0.052%) ActionScript 2.0
Qualifications
1 201 (10.39%) Microsoft Certification
2 182 (9.41%) MCP
3 138 (7.13%) Degree
4 121 (6.25%) ITIL Certification
5 92 (4.75%) MCSE
6 86 (4.44%) Cisco Certification
7 80 (4.13%) CCNA
8 75 (3.88%) Security Cleared
9 67 (3.46%) ITIL Foundation Certificate
10 61 (3.15%) SC Cleared
10 61 (3.15%) MCSA
11 55 (2.84%) A+ Certification
12 49 (2.53%) MCITP
13 40 (2.07%) MCDST
14 38 (1.96%) MOS
15 17 (0.88%) MCTS
16 12 (0.62%) HND
17 8 (0.41%) DV Cleared
18 6 (0.31%) SAP Certification
19 4 (0.21%) NVQ Level 3
Quality Assurance & Compliance
1 540 (27.91%) SLA
2 15 (0.78%) ISO 9001
3 7 (0.36%) ISO/IEC 27001
4 2 (0.10%) QA
System Software
1 1063 (54.94%) Active Directory
2 103 (5.32%) VMware Infrastructure
3 93 (4.81%) XenApp
4 46 (2.38%) Hyper-V
5 42 (2.17%) XenDesktop
6 31 (1.60%) Terminal Services
7 25 (1.29%) Citrix Presentation Server
8 21 (1.09%) XenServer
9 5 (0.26%) Terminal Server
10 3 (0.16%) VMware ESXi
11 2 (0.10%) KVM
11 2 (0.10%) vSphere
11 2 (0.10%) UAG
11 2 (0.10%) VMware ESX
11 2 (0.10%) Microsoft App-V
12 1 (0.052%) Microsoft Virtual Server
12 1 (0.052%) Novell eDirectory
12 1 (0.052%) MetaFrame
Systems Management
1 100 (5.17%) SCCM
2 35 (1.81%) Norton AntiVirus
3 34 (1.76%) Backup Exec
4 27 (1.40%) Systems Management Server (SMS)
5 24 (1.24%) OpenView
6 12 (0.62%) DameWare
7 8 (0.41%) McAfee ePO
8 5 (0.26%) SCOM
9 4 (0.21%) WSUS
9 4 (0.21%) Tivoli Storage Manager
10 3 (0.16%) MOM
10 3 (0.16%) Unicenter
10 3 (0.16%) Tivoli
10 3 (0.16%) NetBackup
10 3 (0.16%) ZENworks
10 3 (0.16%) SCDPM
10 3 (0.16%) SCSM
11 2 (0.10%) Ansible
11 2 (0.10%) ITRS Geneos
11 2 (0.10%) Puppet
Vendors
1 980 (50.65%) Microsoft
2 365 (18.86%) Citrix
3 138 (7.13%) Cisco
4 124 (6.41%) VMware
5 105 (5.43%) HP
6 61 (3.15%) Symantec
7 58 (3.00%) Remedy
8 53 (2.74%) Lotus
8 53 (2.74%) Apple
9 41 (2.12%) Bloomberg
9 41 (2.12%) ServiceNow
10 40 (2.07%) Reuters
11 32 (1.65%) McAfee
12 29 (1.50%) Dell
12 29 (1.50%) Avaya
13 22 (1.14%) Interwoven
14 19 (0.98%) Veeam
14 19 (0.98%) LANDesk
15 18 (0.93%) CheckPoint
16 17 (0.88%) OpenText
Reading, Berkshire
Centric Resource
Salary: From £23,000 to £25,000 per annum £23,000 - £25,000 + Company Benefits
Posted: 9 hours ago
Ruddington, Nottinghamshire
Capita
Posted: 11 hours ago
Nottinghamshire
Capita
Posted: 11 hours ago
East London
Randstad Technologies
Salary: £18000.00 per annum
Posted: 17 hours ago
York, North Yorkshire
Ioko
Salary: £Competitive basic, plus great benefits
Posted: 17 hours ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 18 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £24000 per annum + Benefits, Pension, Training
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £18700 - £20700 per annum
Posted: 3 days ago
Chertsey, Surrey
Connectus
Salary: £22000 per annum
Posted: 3 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: 3 days ago
London
Harris Global
Salary: £24000 - £28000 per annum + bonus + bens
Posted: 3 days ago
Manchester, Lancashire
Talent International
Salary: £20000 - £25000 per annum + On-call / bonus
Posted: 4 days ago
Wakefield, West Yorkshire
Consult Solutions
Salary: £17000 - £20000 per annum
Posted: 4 days ago
Cornwall
Harvey Nash plc
Salary: £18000 - £21000 per annum + plus bonus and befits
Posted: 4 days ago
London
Dacorum Borough Council
Salary: From £16,043 to £19,136 per annum per annum (Inclusive of London Fring
Posted: 4 days ago
London
Tate Gallery
Salary: Competitive
Posted: 4 days ago
London
Cyber Team
Salary: From £25,000 to £25,700 per annum
Posted: 5 days ago
Worthing, West Sussex
Coal IT Services
Salary: From £18,000 to £22,000 per annum
Posted: 5 days ago
Forest Row, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 5 days ago