The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 May 2016 with a comparison to same period over 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 313 354 422
Rank change year-on-year
+41 +68
Permanent jobs requiring a Service Desk Analyst 1009 936 797
As % of all permanent IT jobs located in the UK 0.98% 0.85% 0.66%
As % of the Job Titles category 1.02% 0.88% 0.69%
Number of salaries quoted 877 780 715
Median salary £24,000 £23,000 £23,000
Median salary % change year-on-year
+4.34% -
90% offered a salary of more than £19,000 £19,000 £18,000
10% offered a salary of more than £33,000 £33,000 £31,000
UK excluding London median salary £22,000 £21,750 £21,500
% change year-on-year
+1.14% +1.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98685 106608 115718
As % of all permanent IT jobs located in the UK 96.26% 96.48% 96.44%
Number of salaries quoted 82974 87064 93978
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 6 May 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 950 £24,000 +4.34% 86
London +46 414 £27,500 - 26
South East +9 205 £22,500 +3.44% 16
Yorkshire +6 82 £21,500 -2.27% 11
North West +39 59 £20,250 -1.21% 8
Surrey -6 58 £25,000 +14.94% 1
West Yorkshire -6 53 £22,500 - 10
City of London +36 50 £26,250 -4.54% 5
West Midlands 0 49 £21,500 +2.38% 6
South West -9 49 £22,000 +0.57% 8
Hampshire -9 43 £19,500 -7.14% 4
East of England +17 39 £21,000 - 7
Manchester +20 38 £20,250 -8.98% 1
Buckinghamshire +27 34 £21,500 -4.44% 3
East Midlands +6 32 £21,500 - 3
Birmingham +2 29 £22,000 +2.32% 2
Milton Keynes +29 26 £20,265 -7.88% 3
Southampton 0 26 £19,000 -1.29% 1
Leeds -20 26 £22,750 +1.11% 4
West Sussex -9 22 £27,500 +27.90% 1
North East +27 21 £27,500 +52.77% 1
Tyne and Wear +26 21 £27,500 +52.77% 1
Newcastle upon Tyne +23 21 £27,500 +52.77% 1
Wales +11 20 £21,000 +5.00% 1
Nottinghamshire +16 18 £22,500 +16.88% 1
Wakefield +16 17 £21,500 +16.21% 4
South Wales +11 17 £21,000 +5.00% 1
Nottingham +24 16 £25,000 +20.48% 1
Leicestershire +8 16 £24,500 +8.88% 1
Cornwall 0 16 £20,500 +5.12% 1

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 6 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1285 (67.85%) Windows
2 1025 (54.12%) Active Directory
3 873 (46.09%) Microsoft
4 855 (45.14%) ITIL
4 855 (45.14%) MS Office
5 707 (37.33%) Windows 7
6 653 (34.48%) MS Excel
7 529 (27.93%) SLA
8 392 (20.70%) Citrix
9 383 (20.22%) Finance
10 319 (16.84%) MS Exchange
11 287 (15.15%) Service Management
12 264 (13.94%) Windows Server
13 253 (13.36%) Blackberry
14 252 (13.31%) Microsoft Certification
15 221 (11.67%) Law
16 208 (10.98%) Windows 8
17 207 (10.93%) Incident Management
18 202 (10.67%) Cisco
19 190 (10.03%) Legal
20 176 (9.29%) VPN
21 161 (8.50%) Windows Server 2008
22 160 (8.45%) Windows XP
22 160 (8.45%) VMware
23 145 (7.66%) Exchange Server 2010
24 136 (7.18%) MCP
25 133 (7.02%) Office 365
26 121 (6.39%) Blackberry Enterprise Server
26 121 (6.39%) Analytical Skills
27 120 (6.34%) Degree

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 319 (16.84%) MS Exchange
2 145 (7.66%) Exchange Server 2010
3 121 (6.39%) Blackberry Enterprise Server
4 78 (4.12%) SharePoint
5 74 (3.91%) Exchange Server 2007
6 42 (2.22%) Exchange Server 2013
7 41 (2.16%) Skype for Business
8 32 (1.69%) Exchange Server 2003
9 21 (1.11%) Office Communications Server
10 17 (0.90%) IBM Notes
11 13 (0.69%) IIS
12 10 (0.53%) MS Project Server
12 10 (0.53%) SharePoint Server
13 7 (0.37%) Exchange Server 2000
14 4 (0.21%) SharePoint 2010
14 4 (0.21%) SugarCRM
15 3 (0.16%) SharePoint 2013
16 2 (0.11%) Quickr
17 1 (0.053%) Confluence
Applications
1 855 (45.14%) MS Office
2 653 (34.48%) MS Excel
3 97 (5.12%) MS PowerPoint
4 15 (0.79%) MS Visio
5 10 (0.53%) MS Project
6 9 (0.48%) Adobe Creative Suite
7 5 (0.26%) Acrobat
Business Applications
1 28 (1.48%) Dynamics CRM
2 11 (0.58%) assyst
3 8 (0.42%) Remedy ITSM
4 4 (0.21%) FastStats
4 4 (0.21%) Sage 50
4 4 (0.21%) thinkFolio
4 4 (0.21%) Unica
5 3 (0.16%) SAP Oil and Gas
6 2 (0.11%) SystmOne
6 2 (0.11%) Tesseract
7 1 (0.053%) Eikon
7 1 (0.053%) Lorenzo
7 1 (0.053%) Oracle Applications
7 1 (0.053%) Visualfiles
Cloud Services
1 133 (7.02%) Office 365
2 46 (2.43%) Mimecast
3 15 (0.79%) Microsoft Azure
4 13 (0.69%) SaaS
5 6 (0.32%) Amazon AWS
6 3 (0.16%) Dropbox
6 3 (0.16%) Google Apps
7 1 (0.053%) Cloud Computing
Communications & Networking
1 176 (9.29%) VPN
2 115 (6.07%) TCP/IP
3 97 (5.12%) LAN
4 94 (4.96%) WAN
5 85 (4.49%) Internet
5 85 (4.49%) VoIP
6 83 (4.38%) DNS
7 77 (4.07%) Firewall
8 57 (3.01%) DHCP
9 35 (1.85%) Intranet
10 34 (1.80%) IP Telephony
10 34 (1.80%) Remote Desktop
11 20 (1.06%) Wi-Fi
12 19 (1.00%) SSL
13 18 (0.95%) PBX
14 16 (0.84%) Wireless
15 12 (0.63%) ADSL
16 10 (0.53%) Cisco ASA
17 9 (0.48%) Extranet
18 8 (0.42%) FWSM
Database & Business Intelligence
1 34 (1.80%) SQL Server
2 17 (0.90%) SQL Server 2008
3 6 (0.32%) MS Access
3 6 (0.32%) Oracle Database
4 4 (0.21%) Relational Database
4 4 (0.21%) SQLPlus
5 3 (0.16%) Data Mining
5 3 (0.16%) SQL Server 2005
6 1 (0.053%) SQL Server 2000
Development Applications
1 8 (0.42%) JIRA
2 1 (0.053%) Hudson
2 1 (0.053%) Visual Studio
General
1 383 (20.22%) Finance
2 221 (11.67%) Law
3 190 (10.03%) Legal
4 106 (5.60%) Banking
5 69 (3.64%) Telecoms
6 50 (2.64%) Retail
7 28 (1.48%) International Banking
8 27 (1.43%) Financial Institution
9 25 (1.32%) German Language
10 21 (1.11%) Manufacturing
11 20 (1.06%) Back Office
11 20 (1.06%) Marketing
12 19 (1.00%) Advertising
13 17 (0.90%) Investment Banking
14 14 (0.74%) French Language
15 12 (0.63%) Publishing
15 12 (0.63%) Welsh Language
16 10 (0.53%) Italian Language
17 8 (0.42%) Front Office
17 8 (0.42%) Swedish Language
Libraries, Frameworks & Software Standards
1 13 (0.69%) Web Services
2 8 (0.42%) HTML
3 7 (0.37%) CSS
4 6 (0.32%) Middleware
5 4 (0.21%) .NET
5 4 (0.21%) COM
6 2 (0.11%) XML
7 1 (0.053%) ASP.NET
7 1 (0.053%) REST
7 1 (0.053%) Software Packaging
Miscellaneous
1 253 (13.36%) Blackberry
2 121 (6.39%) Analytical Skills
3 82 (4.33%) iPhone
4 68 (3.59%) Management Information System
5 62 (3.27%) Video Conferencing
6 40 (2.11%) iPad
7 29 (1.53%) Driving Licence
8 28 (1.48%) Computer Science
9 26 (1.37%) RSA SecurID
10 19 (1.00%) Hedge funds
11 17 (0.90%) Data Centre
11 17 (0.90%) Fat Client
11 17 (0.90%) Thin Client
12 14 (0.74%) Data Protection Act
12 14 (0.74%) Mathematics
13 13 (0.69%) Economics
14 12 (0.63%) Client/Server
14 12 (0.63%) NHS
15 10 (0.53%) Private Cloud
16 9 (0.48%) Fintech
Operating Systems
1 1285 (67.85%) Windows
2 707 (37.33%) Windows 7
3 264 (13.94%) Windows Server
4 208 (10.98%) Windows 8
5 161 (8.50%) Windows Server 2008
6 160 (8.45%) Windows XP
7 103 (5.44%) Windows Server 2003
8 82 (4.33%) Windows Server 2012
9 65 (3.43%) Windows 10
10 52 (2.75%) Android
11 36 (1.90%) Linux
12 31 (1.64%) Mac OS X
13 30 (1.58%) Unix
14 26 (1.37%) Windows Vista
15 12 (0.63%) Apple iOS
16 8 (0.42%) Mac OS
16 8 (0.42%) VMS
17 7 (0.37%) Windows 2000 Server
18 6 (0.32%) MVS
18 6 (0.32%) Solaris
Processes & Methodologies
1 855 (45.14%) ITIL
2 287 (15.15%) Service Management
3 207 (10.93%) Incident Management
4 108 (5.70%) Ticket Management
5 103 (5.44%) Service Delivery
6 100 (5.28%) ITIL V3
7 92 (4.86%) Document Management
8 80 (4.22%) Problem Management
9 68 (3.59%) Case Management
10 67 (3.54%) Time Management
11 64 (3.38%) ITSM
12 59 (3.12%) CRM
13 45 (2.38%) Change Management
14 40 (2.11%) Wealth Management
15 39 (2.06%) Root Cause Analysis
16 31 (1.64%) Continuous Improvement
16 31 (1.64%) Mentoring
17 26 (1.37%) Knowledge Management
18 24 (1.27%) Coaching
19 22 (1.16%) Data Protection
Programming Languages
1 70 (3.70%) SQL
2 37 (1.95%) C
3 8 (0.42%) PowerShell
4 6 (0.32%) Java
4 6 (0.32%) PL/SQL
5 3 (0.16%) C#
5 3 (0.16%) JavaScript
6 2 (0.11%) R
6 2 (0.11%) VB
7 1 (0.053%) PHP
7 1 (0.053%) Python
7 1 (0.053%) Shell Script
7 1 (0.053%) T-SQL
7 1 (0.053%) VBA
Qualifications
1 252 (13.31%) Microsoft Certification
2 136 (7.18%) MCP
3 120 (6.34%) Degree
4 95 (5.02%) MCSE
5 86 (4.54%) ITIL Certification
6 74 (3.91%) Cisco Certification
7 70 (3.70%) CCNA
8 66 (3.48%) A+ Certification
9 65 (3.43%) MCSA
10 60 (3.17%) MCDST
11 59 (3.12%) Security Cleared
12 43 (2.27%) SC Cleared
13 38 (2.01%) MCITP
14 35 (1.85%) ITIL Foundation Certificate
15 31 (1.64%) MOS
16 27 (1.43%) Network+ Certification
17 24 (1.27%) MCTS
18 18 (0.95%) Citrix Certification
19 11 (0.58%) HND
20 10 (0.53%) CCA
Quality Assurance & Compliance
1 529 (27.93%) SLA
2 27 (1.43%) QA
3 16 (0.84%) ISO/IEC 27001
4 15 (0.79%) ISO 9001
5 12 (0.63%) COBIT
6 7 (0.37%) Sarbanes-Oxley
7 5 (0.26%) ISO22301
8 3 (0.16%) Data Quality
System Software
1 1025 (54.12%) Active Directory
2 97 (5.12%) VMware Infrastructure
3 36 (1.90%) XenApp
4 29 (1.53%) Hyper-V
5 14 (0.74%) XenDesktop
6 8 (0.42%) Firmware
7 7 (0.37%) Citrix Presentation Server
8 6 (0.32%) Terminal Services
9 4 (0.21%) Terminal Server
9 4 (0.21%) vSphere
10 3 (0.16%) UAG
11 2 (0.11%) Microsoft App-V
11 2 (0.11%) vCloud
Systems Management
1 100 (5.28%) SCCM
2 31 (1.64%) Backup Exec
3 16 (0.84%) Norton AntiVirus
4 11 (0.58%) DameWare
4 11 (0.58%) SCOM
5 7 (0.37%) MAILsweeper
6 5 (0.26%) Nagios
6 5 (0.26%) Symantec Endpoint Protection
7 4 (0.21%) Iperf
8 3 (0.16%) AirWatch
8 3 (0.16%) NetBackup
9 2 (0.11%) Systems Management Server (SMS)
10 1 (0.053%) Ansible
10 1 (0.053%) Cisco CUCM
10 1 (0.053%) MOM
10 1 (0.053%) OpenView
10 1 (0.053%) Opscode Chef
10 1 (0.053%) Puppet
10 1 (0.053%) ServiceCenter
Vendors
1 873 (46.09%) Microsoft
2 392 (20.70%) Citrix
3 202 (10.67%) Cisco
4 160 (8.45%) VMware
5 81 (4.28%) HP
6 79 (4.17%) Remedy
7 62 (3.27%) Mitel
8 52 (2.75%) Apple
8 52 (2.75%) Dell
9 48 (2.53%) iManage
10 42 (2.22%) Symantec
11 41 (2.16%) ServiceNow
12 36 (1.90%) Bloomberg
13 35 (1.85%) Avaya
14 30 (1.58%) Juniper
15 29 (1.53%) Adobe
16 27 (1.43%) SAP
17 25 (1.32%) Intel Security
18 24 (1.27%) LANDesk
19 20 (1.06%) SonicWALL
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Benefits
Posted: 5 hours ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £23,000 per annum + excellent training opportunities
Posted: 11 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £23,000 per annum + excellent training opportunities + manage yo
Posted: 11 hours ago
City, London
Premier IT
Salary: £20000 - £25000 per annum
Posted: Yesterday
Milton Keynes, Buckinghamshire
Lorien Resourcing
Salary: £18000 - £22000 per annum
Posted: Yesterday
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: Yesterday
Bristol, Avon
Colston Consulting
Salary: £20000 - £25000 per annum, Benefits Rewarding benefits package
Posted: Yesterday
Rickmansworth, Hertfordshire
The Resourcing Hub
Salary: From £25,000 to £35,000 per annum + benefits
Posted: Yesterday
Nottingham, Nottinghamshire
Monarch Recruitment
Salary: Competitive
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive salary + career progression + benefits
Posted: Yesterday
London
Eames Consulting
Salary: £25000 - £30000 per annum
Posted: Yesterday
Leicestershire
Ashdown IT
Salary: £23000 - £26000 per annum + comprehensive benefits
Posted: Yesterday
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + Shift Allowance
Posted: Yesterday
Redruth, Cornwall
Global Technology Solutions Ltd
Posted: Yesterday
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: Yesterday
Liverpool, Merseyside
HAYS INFORMATION TECHNOLOGY
Salary: £15000.00 - £19000.00 per annum
Posted: 2 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £17000 - £19000 per annum + Benefits + Bonus
Posted: 2 days ago
Central London / West End
Latcom Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Bristol, Avon
Hargreaves Lansdown
Salary: Competitive
Posted: 2 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: £15,000 per annum
Posted: 2 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 2 days ago
Malmesbury, Wiltshire
Dyson
Posted: 2 days ago
Glasgow, Lanarkshire
Search Consultancy
Salary: £19000.00 - £26000.00 per annum + includes shift allowance + benefits
Posted: 2 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 2 days ago
Wakefield, West Yorkshire
Harvey Nash plc
Salary: £20000 - £23000 per annum
Posted: 2 days ago
London
Harvey Nash plc
Salary: £24000 per annum + + Package
Posted: 2 days ago
Northampton, Northamptonshire
Stafford-Sharp Associates
Salary: £22000 - £25000 per annum
Posted: 3 days ago
London
Clear Edge Consulting
Salary: From £25,000 to £26,000 per annum Bonus and Benefits
Posted: 3 days ago
London
EasyWebRecruitment.com
Salary: £28,000 per annum
Posted: 3 days ago
City, London
Oliver James Associates
Posted: 3 days ago
Birmingham, West Midlands (County)
Douglas-Scott
Salary: £14000 per annum + Good Package
Posted: 3 days ago
Southampton, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 3 days ago
Solihull, West Midlands (County)
Anderson Lamb
Salary: From £18,000 to £24,000 per annum Plus benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 6 days ago
City, London
Harrington Starr
Salary: £35000 - £45000 per annum
Posted: 6 days ago
London
CHM Recruit
Salary: From £26,653 to £27,255 per annum
Posted: 8 days ago
Chester, Cheshire
NECS
Salary: £21,909 - 28,462 per year
Posted: 8 days ago
Chippenham, Wiltshire
Sopra Steria Recruitment
Salary: From £20,000 to £28,000 per annum
Posted: 10 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 16 days ago