The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 336 405 433
Rank change year-on-year
+69 +28
Permanent jobs requiring a Service Desk Analyst 873 609 576
As % of all permanent IT jobs located in the UK 0.76% 0.57% 0.49%
As % of the Job Titles category 0.80% 0.61% 0.52%
Number of salaries quoted 750 533 505
Average salary £23,500 £22,000 £22,500
Average salary % change year-on-year
+6.81% -2.22%
90% offered a salary of more than £18,000 £17,000 £17,000
10% offered a salary of more than £32,500 £32,400 £32,500
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 28 August 2014 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 793 £23,500 +6.81% 87
London +73 299 £26,750 -2.72% 33
South East -24 177 £22,500 +6.51% 24
City of London +29 78 £26,250 -16.00% 13
East of England +16 65 £25,250 +23.17% 4
Yorkshire -43 63 £19,000 -9.52% 8
North West +1 62 £19,500 -4.87% 6
South West +10 53 £23,500 +20.51% 5
Scotland +23 48 £25,000 - 2
Hampshire -34 45 £20,750 +9.21% 2
Surrey +6 43 £24,000 +4.34% 6
West Yorkshire -33 38 £18,875 -7.92% 7
East Midlands +6 36 £19,875 -1.85% 6
Glasgow +15 35 £25,000 - 2
Leeds -26 32 £18,875 -10.11% 4
Southampton +7 31 £20,750 +16.90% 1
West Midlands 0 31 £19,000 -5.00%
Berkshire -2 31 £25,000 +21.95% 6
Wiltshire +17 30 £25,000 +13.63%
Cheshire +14 30 £19,500 -10.34% 1
Manchester -1 25 £19,500 -2.50% 5
Essex +32 22 £29,000 +50.64% 1
West Sussex -11 16 £17,000 -20.00% 3
Wales +15 15 £22,500 +13.92% 2
Cambridgeshire +6 15 £27,750 +23.33% 2
Hertfordshire -5 15 £25,250 +53.03% 1
North Yorkshire -24 15 £17,000 -38.18%
Dorset +5 14 £20,500 - 2
Bournemouth +3 14 £20,500 - 1
Northamptonshire -13 14 £21,500 - 1

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1071 (64.95%) Windows
2 870 (52.76%) Active Directory
3 825 (50.03%) ITIL
4 775 (47.00%) MS Office
5 695 (42.15%) Microsoft
6 576 (34.93%) MS Excel
7 559 (33.90%) Windows 7
8 386 (23.41%) SLA
9 385 (23.35%) Windows XP
10 336 (20.38%) MS Exchange
11 311 (18.86%) Citrix
12 256 (15.52%) Microsoft Certification
12 256 (15.52%) Finance
13 219 (13.28%) Blackberry
14 184 (11.16%) Windows Server 2003
15 172 (10.43%) Service Management
16 171 (10.37%) Incident Management
17 147 (8.91%) Legal
17 147 (8.91%) TCP/IP
18 145 (8.79%) Windows Server 2008
19 139 (8.43%) Law
20 130 (7.88%) Cisco
21 122 (7.40%) MCP
22 113 (6.85%) Blackberry Enterprise Server
23 110 (6.67%) MCSE
24 109 (6.61%) ITIL Certification
25 101 (6.12%) Problem Management
26 100 (6.06%) MS PowerPoint
26 100 (6.06%) VMware
27 99 (6.00%) Degree

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 336 (20.38%) MS Exchange
2 113 (6.85%) Blackberry Enterprise Server
3 92 (5.58%) Exchange Server 2007
4 61 (3.70%) SharePoint
5 58 (3.52%) Exchange Server 2010
6 52 (3.15%) Exchange Server 2003
7 48 (2.91%) WorkSite
8 42 (2.55%) Lync
8 42 (2.55%) IBM Notes
9 23 (1.39%) SharePoint 2010
10 9 (0.55%) Exchange Server 2000
11 7 (0.42%) IIS
11 7 (0.42%) CMS
12 6 (0.36%) Moodle
13 5 (0.30%) Exchange Server 2013
14 4 (0.24%) Documentum
15 1 (0.061%) Confluence
15 1 (0.061%) Adobe CQ
15 1 (0.061%) Apache
15 1 (0.061%) Tomcat
Applications
1 775 (47.00%) MS Office
2 576 (34.93%) MS Excel
3 100 (6.06%) MS PowerPoint
4 17 (1.03%) MS Visio
5 5 (0.30%) Spreadsheet
6 3 (0.18%) MS Project
7 2 (0.12%) Acrobat
Business Applications
1 8 (0.49%) Remedy ITSM
2 5 (0.30%) Dynamics CRM
3 4 (0.24%) Oracle Applications
4 3 (0.18%) Dynamics NAV
4 3 (0.18%) Bond Adapt
5 2 (0.12%) SAP Oil and Gas
5 2 (0.12%) Sage 50
5 2 (0.12%) assyst
6 1 (0.061%) Misys Midas
6 1 (0.061%) Maximo
Cloud Services
1 39 (2.37%) Office 365
2 18 (1.09%) SaaS
3 13 (0.79%) Microsoft Azure
4 7 (0.42%) PaaS
4 7 (0.42%) IaaS
5 4 (0.24%) Cloud Computing
6 2 (0.12%) Google Apps
Communications & Networking
1 147 (8.91%) TCP/IP
2 97 (5.88%) VoIP
3 92 (5.58%) DNS
4 91 (5.52%) LAN
5 88 (5.34%) VPN
5 88 (5.34%) WAN
6 81 (4.91%) DHCP
7 50 (3.03%) Internet
8 46 (2.79%) Wireless
9 41 (2.49%) ADSL
9 41 (2.49%) Firewall
10 37 (2.24%) Broadband
11 32 (1.94%) IP Telephony
11 32 (1.94%) SAN
12 28 (1.70%) Ethernet
13 25 (1.52%) 3G
14 15 (0.91%) Intranet
15 10 (0.61%) FTP
15 10 (0.61%) Cisco ASA
16 9 (0.55%) FWSM
Database & Business Intelligence
1 40 (2.43%) SQL Server
2 19 (1.15%) SQL Server 2008
3 15 (0.91%) SQL Server 2005
4 8 (0.49%) MS Access
5 5 (0.30%) Data Warehouse
6 4 (0.24%) Crystal Reports
7 3 (0.18%) SQL Server 2012
7 3 (0.18%) Relational Database
8 2 (0.12%) MySQL
9 1 (0.061%) Oracle Database
9 1 (0.061%) Oracle Reports
9 1 (0.061%) SQL Server Reporting Services
Development Applications
1 4 (0.24%) Team Foundation Server
1 4 (0.24%) JIRA
2 1 (0.061%) Serena SBM
General
1 256 (15.52%) Finance
2 147 (8.91%) Legal
3 139 (8.43%) Law
4 73 (4.43%) Banking
5 62 (3.76%) Telecoms
6 34 (2.06%) Retail
7 29 (1.76%) Financial Institution
8 25 (1.52%) French Language
9 21 (1.27%) Advertising
10 15 (0.91%) German Language
11 11 (0.67%) Investment Banking
12 9 (0.55%) Spanish Language
12 9 (0.55%) Publishing
13 8 (0.49%) Italian Language
14 7 (0.42%) Manufacturing
15 6 (0.36%) Marketing
16 4 (0.24%) Portuguese Language
16 4 (0.24%) Welsh Language
17 3 (0.18%) Swedish Language
17 3 (0.18%) Turkish Language
Libraries, Frameworks & Software Standards
1 12 (0.73%) HTML
2 11 (0.67%) .NET
3 7 (0.42%) CSS
4 6 (0.36%) COM
5 5 (0.30%) XML
6 4 (0.24%) Web Services
7 2 (0.12%) SOAP
8 1 (0.061%) Java EE
8 1 (0.061%) Middleware
Miscellaneous
1 219 (13.28%) Blackberry
2 32 (1.94%) PDA
3 31 (1.88%) iPhone
3 31 (1.88%) Mathematics
4 30 (1.82%) Computer Science
5 29 (1.76%) Management Information System
6 26 (1.58%) Thin Client
6 26 (1.58%) Fat Client
6 26 (1.58%) Hedge funds
7 22 (1.33%) Video Conferencing
8 21 (1.27%) iPad
9 19 (1.15%) EPoS
10 11 (0.67%) Statistics
11 10 (0.61%) Firmware
12 7 (0.42%) Open Source
13 6 (0.36%) AS400
13 6 (0.36%) iSeries
13 6 (0.36%) Smartphone
13 6 (0.36%) Informatics
14 5 (0.30%) Social Media
Operating Systems
1 1071 (64.95%) Windows
2 559 (33.90%) Windows 7
3 385 (23.35%) Windows XP
4 184 (11.16%) Windows Server 2003
5 145 (8.79%) Windows Server 2008
6 66 (4.00%) Windows 8
7 59 (3.58%) Windows Server 2012
8 39 (2.37%) Mac OS X
9 37 (2.24%) Linux
10 29 (1.76%) Android
11 24 (1.46%) Windows 2000
12 20 (1.21%) Windows Vista
13 13 (0.79%) Apple iOS
13 13 (0.79%) Mac OS
13 13 (0.79%) UNIX
14 8 (0.49%) Windows Phone
15 5 (0.30%) Windows 2000 Server
16 3 (0.18%) Windows Mobile
17 1 (0.061%) VMS
Processes & Methodologies
1 825 (50.03%) ITIL
2 172 (10.43%) Service Management
3 171 (10.37%) Incident Management
4 101 (6.12%) Problem Management
5 86 (5.22%) Service Delivery
6 67 (4.06%) Time Management
7 61 (3.70%) Continuous Improvement
8 54 (3.27%) ITSM
9 50 (3.03%) Document Management
10 47 (2.85%) Asset Management
11 43 (2.61%) ITIL V3
12 37 (2.24%) CRM
13 36 (2.18%) Change Management
14 31 (1.88%) Root Cause Analysis
15 25 (1.52%) CAD
16 23 (1.39%) E-Commerce
16 23 (1.39%) Service Desk Management
17 22 (1.33%) Network Monitoring
18 21 (1.27%) Workflow
19 19 (1.15%) Workflow Management
Programming Languages
1 61 (3.70%) SQL
2 34 (2.06%) C
3 16 (0.97%) PowerShell
4 10 (0.61%) JavaScript
5 3 (0.18%) Java
5 3 (0.18%) C#
6 2 (0.12%) PHP
6 2 (0.12%) PL/SQL
Qualifications
1 256 (15.52%) Microsoft Certification
2 122 (7.40%) MCP
3 110 (6.67%) MCSE
4 109 (6.61%) ITIL Certification
5 99 (6.00%) Degree
6 91 (5.52%) MCSA
7 83 (5.03%) MCITP
8 61 (3.70%) Security Cleared
9 60 (3.64%) ITIL Foundation Certificate
10 56 (3.40%) A+ Certification
11 45 (2.73%) Cisco Certification
12 44 (2.67%) CCNA
13 43 (2.61%) MCDST
14 42 (2.55%) SC Cleared
15 38 (2.30%) MCTS
16 24 (1.46%) Network+ Certification
17 21 (1.27%) MOS
18 11 (0.67%) DV Cleared
19 8 (0.49%) HND
20 5 (0.30%) Citrix Certification
Quality Assurance & Compliance
1 386 (23.41%) SLA
2 11 (0.67%) QA
3 2 (0.12%) TickIT
4 1 (0.061%) ISO/IEC 27001
System Software
1 870 (52.76%) Active Directory
2 73 (4.43%) VMware Infrastructure
3 48 (2.91%) XenApp
4 34 (2.06%) Terminal Services
5 21 (1.27%) MetaFrame
5 21 (1.27%) Hyper-V
6 11 (0.67%) vSphere
6 11 (0.67%) UAG
7 8 (0.49%) VMware ESXi
7 8 (0.49%) XenDesktop
8 3 (0.18%) Microsoft Virtual Server
8 3 (0.18%) XenServer
8 3 (0.18%) Citrix Presentation Server
8 3 (0.18%) Microsoft App-V
9 1 (0.061%) Novell eDirectory
9 1 (0.061%) VMware ESX
Systems Management
1 92 (5.58%) SCCM
2 25 (1.52%) Norton AntiVirus
3 17 (1.03%) Backup Exec
4 11 (0.67%) SCOM
5 8 (0.49%) ServiceCenter
6 6 (0.36%) NetBackup
6 6 (0.36%) Cisco CUCM
7 5 (0.30%) DameWare
8 3 (0.18%) Cisco UCCX
8 3 (0.18%) SCSM
8 3 (0.18%) Tivoli
8 3 (0.18%) Nagios
9 2 (0.12%) ARCserve
9 2 (0.12%) OpenView
9 2 (0.12%) Symantec Endpoint Protection
9 2 (0.12%) HP Data Protector
9 2 (0.12%) WMI
Vendors
1 695 (42.15%) Microsoft
2 311 (18.86%) Citrix
3 130 (7.88%) Cisco
4 100 (6.06%) VMware
5 85 (5.15%) HP
6 64 (3.88%) Apple
7 63 (3.82%) Remedy
8 43 (2.61%) Symantec
9 42 (2.55%) Lotus
10 38 (2.30%) Avaya
11 36 (2.18%) Dell
12 35 (2.12%) Interwoven
13 32 (1.94%) ServiceNow
14 30 (1.82%) Juniper
14 30 (1.82%) McAfee
15 26 (1.58%) LANDesk
16 22 (1.33%) Sophos
16 22 (1.33%) CheckPoint
17 17 (1.03%) Veeam
17 17 (1.03%) SAP
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 hours ago
UK
Ampersand Consulting
Salary: £25000 - £27000 per annum
Posted: 5 hours ago
Chesterfield, Derbyshire
HAYS INFORMATION TECHNOLOGY
Salary: £15.00 - £17.00 per day
Posted: 19 hours ago
East Riding
Vertical IT
Salary: £18000 - £20000 per annum + benefits
Posted: 19 hours ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17k - 24.5k per year
Posted: 20 hours ago
East Midlands
EMBS- People Transfer
Salary: 17.5k + 2.5k Shift Allowance (DOE)
Posted: 20 hours ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 21 hours ago
Peterborough, Cambridgeshire
@ITS
Salary: Negotiable
Posted: 22 hours ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: Yesterday
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: Yesterday
Croydon, Surrey
Coal IT Services
Salary: From £24,000 to £26,000 per annum
Posted: Yesterday
Reading, Berkshire
Mortimer Spinks
Salary: £18000 - £21000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: Yesterday
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: Yesterday
Leeds, West Yorkshire
Bluetownonline
Salary: £22k per year
Posted: Yesterday
City, London
ComputAppoint
Salary: £37000 per annum
Posted: 2 days ago
Southampton, Hampshire
Connectus
Salary: £17000 - £19000 per annum
Posted: 2 days ago
Reading, Berkshire
Pioneer Search
Salary: £30000.00 - £35000.00 per annum + Bonus + Benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £35k - 45k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 3 days ago