The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 311 364 341
Rank change year-on-year
+53 -23
Permanent jobs requiring a Service Desk Analyst 931 916 1006
As % of all permanent IT jobs located in the UK 0.98% 0.84% 0.88%
As % of the Job Titles category 1.02% 0.87% 0.91%
Number of salaries quoted 777 784 866
Median salary £24,000 £23,500 £23,400
Median salary % change year-on-year
+2.12% +0.42%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £34,000 £32,000 £33,175
UK excluding London median salary £22,500 £21,500 £21,500
% change year-on-year
+4.65% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
91719 105001 110310
As % of all permanent IT jobs located in the UK 96.27% 96.26% 96.44%
Number of salaries quoted 76765 87557 89208
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 30 September 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 858 £23,500 -2.08% 79
London +45 335 £30,000 +9.09% 21
South East +49 199 £22,500 - 12
Yorkshire +46 86 £22,000 +4.76% 10
Surrey +44 63 £24,000 +6.66% 1
East of England +4 57 £21,000 -2.32% 7
City of London +47 55 £30,000 +7.14% 5
South West -25 55 £22,500 +1.12% 8
West Yorkshire +34 52 £22,500 +15.38% 5
West Midlands +11 47 £20,500 -2.38% 8
Leeds +50 46 £23,000 +21.05% 4
Buckinghamshire +23 44 £21,500 -14.00% 2
Hampshire +4 41 £21,250 +6.25% 4
East Midlands +44 38 £24,500 +25.64% 5
North West -31 34 £24,000 +20.00% 6
Manchester 0 27 £25,000 +16.27% 3
Southampton -1 24 £21,250 +6.25%
North Yorkshire +22 23 £20,750 -7.77% 3
Hertfordshire +22 23 £19,750 -10.22% 1
Milton Keynes +28 21 £20,000 -16.66% 2
Gloucestershire -18 21 £22,000 -18.51% 2
Northamptonshire - 20 £26,500 - 3
West Sussex +26 19 £22,500 -1.09%
Berkshire +12 18 £24,000 +1.05% 2
Leatherhead +10 17 £23,000 +2.22%
Cambridgeshire +7 17 £21,500 -15.68% 4
Gloucester -1 17 £22,000 -18.51%
Northampton - 17 £26,500 -
South Wales +13 16 £20,000 +21.21% 2
Wales +4 16 £20,000 +21.21% 2

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 September 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 1345 (71.05%) Windows
2 1059 (55.94%) Active Directory
3 906 (47.86%) ITIL
4 882 (46.59%) MS Office
5 803 (42.42%) Microsoft
6 787 (41.57%) Windows 7
7 605 (31.96%) MS Excel
8 524 (27.68%) SLA
9 408 (21.55%) Citrix
10 310 (16.38%) Service Management
11 308 (16.27%) Finance
12 291 (15.37%) Windows Server
13 290 (15.32%) MS Exchange
14 261 (13.79%) Microsoft Certification
15 245 (12.94%) Cisco
16 234 (12.36%) Law
17 226 (11.94%) Legal
18 189 (9.98%) Windows 8
19 186 (9.83%) Office 365
20 181 (9.56%) VPN
21 167 (8.82%) VMware
22 164 (8.66%) Incident Management
23 161 (8.51%) Blackberry
24 142 (7.50%) Windows Server 2008
25 139 (7.34%) Analytical Skills
26 138 (7.29%) Windows XP
27 133 (7.03%) MCSE
28 130 (6.87%) DNS
28 130 (6.87%) TCP/IP
29 122 (6.44%) Ticket Management

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 290 (15.32%) MS Exchange
2 98 (5.18%) Blackberry Enterprise Server
3 88 (4.65%) Exchange Server 2010
4 83 (4.38%) SharePoint
5 67 (3.54%) Exchange Server 2007
6 45 (2.38%) Exchange Server 2013
7 44 (2.32%) Skype for Business
8 38 (2.01%) Exchange Server 2003
9 21 (1.11%) IIS
10 20 (1.06%) IBM Notes
11 3 (0.16%) CMS
11 3 (0.16%) Exchange Server 5.5
11 3 (0.16%) SugarCRM
12 2 (0.11%) Exchange Server 2000
12 2 (0.11%) SharePoint 2010
13 1 (0.053%) Office Communications Server
13 1 (0.053%) SharePoint 2013
Applications
1 882 (46.59%) MS Office
2 605 (31.96%) MS Excel
3 80 (4.23%) MS PowerPoint
4 19 (1.00%) MS Visio
5 5 (0.26%) MS Project
6 4 (0.21%) Acrobat
6 4 (0.21%) Adobe Creative Suite
7 1 (0.053%) InfoPath
7 1 (0.053%) Spreadsheet
Business Applications
1 5 (0.26%) assyst
2 4 (0.21%) SystmOne
3 3 (0.16%) FastStats
3 3 (0.16%) PeopleSoft HRMS
3 3 (0.16%) Remedy ITSM
3 3 (0.16%) Unica
4 2 (0.11%) Lorenzo
4 2 (0.11%) SAP Oil and Gas
5 1 (0.053%) Dynamics CRM
5 1 (0.053%) Eikon
5 1 (0.053%) Salesforce.com CRM
5 1 (0.053%) Visualfiles
Cloud Services
1 186 (9.83%) Office 365
2 62 (3.28%) Mimecast
3 27 (1.43%) Microsoft Azure
4 6 (0.32%) SaaS
5 4 (0.21%) Google Apps
6 2 (0.11%) Amazon AWS
7 1 (0.053%) Adobe Creative Cloud
Communications & Networking
1 181 (9.56%) VPN
2 130 (6.87%) DNS
2 130 (6.87%) TCP/IP
3 107 (5.65%) LAN
4 95 (5.02%) VoIP
5 94 (4.97%) WAN
6 91 (4.81%) DHCP
7 63 (3.33%) Firewall
8 46 (2.43%) Internet
9 28 (1.48%) Remote Desktop
10 22 (1.16%) SSL
11 21 (1.11%) IP Telephony
12 18 (0.95%) Wireless
13 12 (0.63%) Ethernet
13 12 (0.63%) Skype
14 11 (0.58%) Intranet
14 11 (0.58%) SAN
15 10 (0.53%) PBX
16 6 (0.32%) Extranet
16 6 (0.32%) VLAN
Database & Business Intelligence
1 39 (2.06%) SQL Server
2 9 (0.48%) Oracle Database
3 5 (0.26%) SQL Server 2008
4 4 (0.21%) GIS
5 3 (0.16%) MS Access
5 3 (0.16%) Relational Database
5 3 (0.16%) SAP BI
6 2 (0.11%) Crystal Reports
6 2 (0.11%) Oracle Reports
6 2 (0.11%) SQL Server 2000
6 2 (0.11%) SQL Server 2005
7 1 (0.053%) SQL Server 2012
7 1 (0.053%) SQL Server Integration Services
7 1 (0.053%) SQL Server Reporting Services
7 1 (0.053%) SQLPlus
Development Applications
1 24 (1.27%) JIRA
2 1 (0.053%) Hudson
2 1 (0.053%) Visual Studio
General
1 308 (16.27%) Finance
2 234 (12.36%) Law
3 226 (11.94%) Legal
4 74 (3.91%) Banking
5 37 (1.95%) Telecoms
6 33 (1.74%) International Banking
7 30 (1.58%) Retail
8 29 (1.53%) German Language
9 23 (1.22%) French Language
10 21 (1.11%) Marketing
11 17 (0.90%) Manufacturing
12 12 (0.63%) Publishing
13 11 (0.58%) Italian Language
14 9 (0.48%) Advertising
14 9 (0.48%) Back Office
15 8 (0.42%) Spanish Language
16 5 (0.26%) Financial Institution
16 5 (0.26%) Front Office
17 4 (0.21%) Local Government
18 3 (0.16%) Electronics
Libraries, Frameworks & Software Standards
1 17 (0.90%) .NET
2 10 (0.53%) ASP.NET
2 10 (0.53%) jQuery
3 7 (0.37%) HTML
4 5 (0.26%) COM
5 3 (0.16%) CSS
6 2 (0.11%) Middleware
7 1 (0.053%) EDI
7 1 (0.053%) XML
Miscellaneous
1 161 (8.51%) Blackberry
2 139 (7.34%) Analytical Skills
3 89 (4.70%) iPhone
4 45 (2.38%) iPad
5 44 (2.32%) Management Information System
6 37 (1.95%) Smartphone
7 36 (1.90%) Video Conferencing
8 29 (1.53%) Driving Licence
9 24 (1.27%) Computer Science
9 24 (1.27%) Virtual Team
10 23 (1.22%) Data Centre
11 18 (0.95%) Mathematics
12 12 (0.63%) Fintech
13 10 (0.53%) Client/Server
13 10 (0.53%) Enterprise Software
13 10 (0.53%) Enterprise Storage
13 10 (0.53%) Fat Client
13 10 (0.53%) Thin Client
14 8 (0.42%) Data Protection Act
15 7 (0.37%) RSA SecurID
Operating Systems
1 1345 (71.05%) Windows
2 787 (41.57%) Windows 7
3 291 (15.37%) Windows Server
4 189 (9.98%) Windows 8
5 142 (7.50%) Windows Server 2008
6 138 (7.29%) Windows XP
7 119 (6.29%) Windows 10
8 97 (5.12%) Windows Server 2003
9 91 (4.81%) Windows Server 2012
10 61 (3.22%) Android
11 39 (2.06%) Windows Vista
12 34 (1.80%) Linux
13 30 (1.58%) Mac OS X
14 21 (1.11%) Mac OS
14 21 (1.11%) Unix
15 9 (0.48%) Apple iOS
16 8 (0.42%) Windows 2000
17 6 (0.32%) Windows Mobile
18 3 (0.16%) Windows NT
19 2 (0.11%) Windows 2000 Server
Processes & Methodologies
1 906 (47.86%) ITIL
2 310 (16.38%) Service Management
3 164 (8.66%) Incident Management
4 122 (6.44%) Ticket Management
5 113 (5.97%) Service Delivery
6 104 (5.49%) Document Management
7 93 (4.91%) Problem Management
8 92 (4.86%) ITIL V3
9 87 (4.60%) Root Cause Analysis
10 73 (3.86%) Virtual Environments
11 72 (3.80%) Case Management
12 65 (3.43%) Time Management
13 56 (2.96%) ITSM
14 53 (2.80%) Migration
15 37 (1.95%) CRM
16 29 (1.53%) Change Management
16 29 (1.53%) Mentoring
17 27 (1.43%) Continuous Improvement
18 25 (1.32%) Data Protection
18 25 (1.32%) Wealth Management
Programming Languages
1 92 (4.86%) SQL
2 31 (1.64%) C
3 17 (0.90%) PowerShell
4 16 (0.85%) C#
5 8 (0.42%) JavaScript
6 7 (0.37%) Java
7 6 (0.32%) T-SQL
8 5 (0.26%) PL/SQL
9 4 (0.21%) VB
10 1 (0.053%) VBA
10 1 (0.053%) VBScript
Qualifications
1 261 (13.79%) Microsoft Certification
2 133 (7.03%) MCSE
3 106 (5.60%) MCP
4 103 (5.44%) Cisco Certification
5 99 (5.23%) CCNA
5 99 (5.23%) MCSA
6 95 (5.02%) Degree
7 90 (4.75%) ITIL Certification
8 86 (4.54%) Security Cleared
9 74 (3.91%) MCITP
10 48 (2.54%) SC Cleared
11 35 (1.85%) A+ Certification
12 26 (1.37%) MOS
13 23 (1.22%) MCDST
13 23 (1.22%) MCTS
14 22 (1.16%) ITIL Foundation Certificate
14 22 (1.16%) Network+ Certification
15 16 (0.85%) DV Cleared
16 13 (0.69%) HND
17 11 (0.58%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 524 (27.68%) SLA
2 16 (0.85%) QA
3 13 (0.69%) Sarbanes-Oxley
4 10 (0.53%) ISO/IEC 27001
5 6 (0.32%) Data Quality
5 6 (0.32%) ISO 9001
6 1 (0.053%) ISO/IEC 20000
6 1 (0.053%) PCI DSS
System Software
1 1059 (55.94%) Active Directory
2 114 (6.02%) VMware Infrastructure
3 61 (3.22%) Hyper-V
4 34 (1.80%) XenApp
5 21 (1.11%) XenDesktop
6 4 (0.21%) BitLocker
6 4 (0.21%) Terminal Services
6 4 (0.21%) UAG
7 3 (0.16%) Citrix Presentation Server
7 3 (0.16%) Terminal Server
7 3 (0.16%) Virtual Desktop
7 3 (0.16%) Virtual Machines
7 3 (0.16%) vSphere
8 2 (0.11%) BlackBerry Internet Service
8 2 (0.11%) Virtual Servers
8 2 (0.11%) VMware ESXi
9 1 (0.053%) Firmware
9 1 (0.053%) Microsoft App-V
9 1 (0.053%) Microsoft Virtual Server
Systems Management
1 84 (4.44%) SCCM
2 28 (1.48%) Backup Exec
3 18 (0.95%) SCOM
4 15 (0.79%) AirWatch
5 14 (0.74%) NetBackup
6 12 (0.63%) Nagios
7 11 (0.58%) WSUS
8 7 (0.37%) Norton AntiVirus
9 6 (0.32%) CA Spectrum
10 5 (0.26%) Casper Suite
11 4 (0.21%) DameWare
12 3 (0.16%) Iperf
12 3 (0.16%) Microsoft Intune
12 3 (0.16%) Symantec Enterprise Vault
13 2 (0.11%) Systems Management Server (SMS)
14 1 (0.053%) Failover Clustering
14 1 (0.053%) SCSM
14 1 (0.053%) Symantec Endpoint Protection
14 1 (0.053%) Tivoli
14 1 (0.053%) Tivoli Storage Manager
Vendors
1 803 (42.42%) Microsoft
2 408 (21.55%) Citrix
3 245 (12.94%) Cisco
4 167 (8.82%) VMware
5 76 (4.01%) iManage
6 74 (3.91%) Mitel
7 56 (2.96%) Apple
8 51 (2.69%) Remedy
9 50 (2.64%) Dell
9 50 (2.64%) HP
10 41 (2.17%) ServiceNow
11 32 (1.69%) Symantec
12 27 (1.43%) LANDesk
13 25 (1.32%) Avaya
14 23 (1.22%) Adobe
15 20 (1.06%) SonicWALL
16 19 (1.00%) SAP
17 18 (0.95%) SolarWinds
18 17 (0.90%) Google
18 17 (0.90%) Lotus
Wilmslow, Cheshire
Sanderson
Salary: £18000 - £20000 per annum
Posted: 5 hours ago
Bath, Avon
Sanderson
Salary: £18000.00 - £20000.00 per annum
Posted: 5 hours ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £18000 - £22000 per annum
Posted: 8 hours ago
Sheffield, South Yorkshire
The One Group
Salary: Market related
Posted: 6 hours ago
South West London
Araya Partners Ltd
Salary: From £30,000 to £30,000 per annum Salary is up to 30k base + bonus + b
Posted: 14 hours ago
London
Clearwater People Solutions
Salary: £30000 - £35000 Per Annum +excellent benefits
Posted: Yesterday
Leicester, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £25000.00 per annum
Posted: 13 hours ago
Bury, Lancashire
onezeero.
Salary: £15000 - £17000 per annum + holidays
Posted: Yesterday
Cardiff, South Glamorgan
CPS Group UK
Salary: £17000 - £18000 per annum + 2,500 Shift Allowance + bonus
Posted: Yesterday
Salisbury, Wiltshire
Spectrum IT Recruitment (South) Ltd
Salary: £17000 - £22000 per annum
Posted: Yesterday
Central London / West End
H&R Talent
Salary: From £23,000 to £25,000 per annum
Posted: 11 hours ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £18000.00 per annum + Benefits
Posted: Yesterday
City, London
Ashdown IT
Salary: £24000 - £26000 per annum + benefits
Posted: Yesterday
Essex
Senitor Associates
Posted: 2 days ago
Birmingham, West Midlands (County)
Venturi
Salary: £18000 - £20000 per annum + Benefits
Posted: Yesterday
Billingham, Cleveland
EasyWebRecruitment.com
Salary: Competitive
Posted: 2 days ago
South West London
SLS Services Ltd
Salary: £Competitive + 25 Days Holiday, Pension & Life Assurance
Posted: 2 days ago
Northamptonshire
Lorien Resourcing
Salary: £25000 per annum
Posted: Yesterday
London
Plan-net
Salary: Market rate
Posted: Yesterday
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £20,000 per annum + bonuses + benefits
Posted: Yesterday
Salisbury, Wiltshire
Redrock Consulting Ltd
Salary: £16000 - £21000 per annum + Excellent Benefits
Posted: 4 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
Bath, Avon
HAYS INFORMATION TECHNOLOGY
Salary: £18000 - £20000 per annum + Benefits
Posted: 3 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum + bonuses + excellent benefits
Posted: Yesterday
North Yorkshire
EasyWebRecruitment.com
Salary: £20k per annum
Posted: 4 days ago
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £18000 - £20000 per annum + car allowance of £5k
Posted: 4 days ago
Brackley, Northamptonshire
Applause IT Innovation
Salary: £18000 - £23000 per annum + Great benefits
Posted: 3 days ago
Manchester, Lancashire
Websense Recruit Ltd
Salary: £20,124.00 + Essential Car User Allowance
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Wokingham, Berkshire
V2
Salary: From £20,000 to £25,000 per annum plus big bonus and benefits package
Posted: 3 days ago