The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 318 390 415
Rank change year-on-year
+72 +25
Permanent jobs requiring a Service Desk Analyst 927 652 592
As % of all permanent IT jobs located in the UK 0.90% 0.63% 0.56%
As % of the Job Titles category 0.95% 0.66% 0.60%
Number of salaries quoted 802 594 510
Average salary £22,750 £23,000 £22,500
Average salary % change year-on-year
-1.08% +2.22%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £32,500 £33,500 £30,000
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98061 98558 99490
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.82%
Number of salaries quoted 80635 79397 83728
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 6 March 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 887 £22,750 -1.08% 112
London +76 344 £27,500 +1.85% 44
South East +20 221 £21,750 -1.13% 20
Yorkshire +37 98 £22,500 +12.50% 6
City of London +3 79 £27,500 - 17
Surrey +17 75 £21,750 -3.33% 4
West Yorkshire +29 74 £22,500 +12.50% 4
Leeds +32 58 £22,500 +12.50% 3
North West +5 54 £19,000 -19.14% 11
Hampshire +10 53 £21,500 +3.61% 7
East of England +32 51 £22,500 -10.00% 8
South West -19 43 £22,625 +13.12% 6
Buckinghamshire +36 41 £23,000 +4.54%
West Midlands +3 40 £20,000 - 9
Milton Keynes +33 35 £23,000 +9.52%
Cheshire +21 34 £19,000 -5.00% 6
East Midlands +16 28 £21,500 +13.15% 7
Southampton -2 25 £21,000 +3.70% 4
Warrington +32 23 £19,000 - 2
Wiltshire +13 22 £23,750 +18.75%
Berkshire -10 21 £21,000 -10.63% 3
Manchester -12 18 £19,500 -17.02% 4
North Yorkshire +20 16 £21,250 -18.26% 2
Reigate -5 14 £21,750 -17.92%
Scotland +12 13 £22,500 +7.14% 3
Cambridgeshire +9 13 £22,500 +18.42% 3
Wales -19 13 £21,750 +20.83% 4
Hertfordshire -3 12 £22,500 -25.61% 4
Birmingham -3 12 £20,000 -3.61% 3
South Wales -22 12 £23,000 +27.77% 4

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1288 (64.85%) Windows
2 1092 (54.98%) ITIL
3 1069 (53.83%) Active Directory
4 1016 (51.16%) Microsoft
5 1007 (50.70%) MS Office
6 730 (36.76%) Windows 7
7 640 (32.23%) MS Excel
8 553 (27.84%) SLA
9 411 (20.69%) Windows XP
9 411 (20.69%) MS Exchange
10 387 (19.49%) Citrix
11 335 (16.87%) Blackberry
12 290 (14.60%) Finance
13 256 (12.89%) Service Management
14 240 (12.08%) Incident Management
15 220 (11.08%) Microsoft Certification
16 194 (9.77%) MCP
17 190 (9.57%) Blackberry Enterprise Server
18 185 (9.32%) Windows Server 2008
19 174 (8.76%) Law
20 172 (8.66%) WAN
21 168 (8.46%) TCP/IP
22 166 (8.36%) LAN
23 157 (7.91%) Windows 8
24 145 (7.30%) Cisco
25 140 (7.05%) Degree
26 139 (7.00%) Legal
27 137 (6.90%) DNS
28 136 (6.85%) Windows Server 2003
29 132 (6.65%) VMware

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 411 (20.69%) MS Exchange
2 190 (9.57%) Blackberry Enterprise Server
3 110 (5.54%) Exchange Server 2010
4 89 (4.48%) Exchange Server 2007
5 72 (3.63%) Exchange Server 2003
6 63 (3.17%) IBM Notes
7 54 (2.72%) SharePoint
8 51 (2.57%) Lync
9 28 (1.41%) Exchange Server 2013
10 16 (0.81%) WorkSite
11 6 (0.30%) IIS
11 6 (0.30%) Exchange Server 2000
11 6 (0.30%) Confluence
12 4 (0.20%) CMS
13 3 (0.15%) Documentum
13 3 (0.15%) SharePoint 2010
14 1 (0.050%) Moodle
14 1 (0.050%) OpenEdge
14 1 (0.050%) GroupWise
Applications
1 1007 (50.70%) MS Office
2 640 (32.23%) MS Excel
3 101 (5.09%) MS PowerPoint
4 26 (1.31%) MS Visio
5 6 (0.30%) MS Project
6 5 (0.25%) Acrobat
7 2 (0.10%) Spreadsheet
Business Applications
1 13 (0.65%) Remedy ITSM
2 10 (0.50%) Agresso
3 3 (0.15%) Dynamics CRM
4 2 (0.10%) Magento
4 2 (0.10%) Fredhopper
4 2 (0.10%) assyst
5 1 (0.050%) SAP CS
5 1 (0.050%) Changepoint
5 1 (0.050%) SAP CCM
5 1 (0.050%) CA PPM
5 1 (0.050%) SAP ERP
Cloud Services
1 27 (1.36%) Office 365
2 7 (0.35%) IaaS
2 7 (0.35%) SaaS
3 6 (0.30%) PaaS
4 5 (0.25%) Microsoft Azure
5 4 (0.20%) Cloud Computing
5 4 (0.20%) Google Apps
6 2 (0.10%) Yammer
Communications & Networking
1 172 (8.66%) WAN
2 168 (8.46%) TCP/IP
3 166 (8.36%) LAN
4 137 (6.90%) DNS
5 120 (6.04%) DHCP
6 111 (5.59%) VPN
7 110 (5.54%) Internet
8 90 (4.53%) Firewall
9 87 (4.38%) VoIP
10 37 (1.86%) Wireless
11 29 (1.46%) SAN
12 23 (1.16%) Broadband
13 20 (1.01%) IP Telephony
14 18 (0.91%) ADSL
14 18 (0.91%) Network Security
15 14 (0.70%) FTP
15 14 (0.70%) SSL
16 13 (0.65%) Wi-Fi
17 12 (0.60%) Ethernet
18 11 (0.55%) VLAN
Database & Business Intelligence
1 48 (2.42%) SQL Server
2 19 (0.96%) SQL Server 2008
3 9 (0.45%) SQL Server 2005
4 5 (0.25%) SQL Server 2000
4 5 (0.25%) Oracle Database
5 4 (0.20%) Relational Database
6 3 (0.15%) SQLPlus
7 2 (0.10%) Data Warehouse
7 2 (0.10%) BusinessObjects
8 1 (0.050%) Crystal Reports
8 1 (0.050%) MS Access
8 1 (0.050%) MySQL
Development Applications
1 2 (0.10%) Hudson
2 1 (0.050%) JIRA
General
1 290 (14.60%) Finance
2 174 (8.76%) Law
3 139 (7.00%) Legal
4 87 (4.38%) Banking
5 71 (3.58%) Telecoms
6 58 (2.92%) Retail
7 27 (1.36%) Advertising
8 16 (0.81%) Financial Institution
9 13 (0.65%) Manufacturing
10 12 (0.60%) Investment Banking
10 12 (0.60%) German Language
11 10 (0.50%) Local Government
12 9 (0.45%) French Language
13 8 (0.40%) Spanish Language
13 8 (0.40%) Publishing
14 7 (0.35%) Marketing
15 4 (0.20%) Polish Language
15 4 (0.20%) Multimedia
15 4 (0.20%) Back Office
16 3 (0.15%) Front Office
Libraries, Frameworks & Software Standards
1 11 (0.55%) XML
2 10 (0.50%) HTML
3 8 (0.40%) CSS
4 5 (0.25%) Flash
4 5 (0.25%) HTML5
5 3 (0.15%) COM
5 3 (0.15%) WAP
6 2 (0.10%) Web Services
6 2 (0.10%) .NET
7 1 (0.050%) J2EE
7 1 (0.050%) ASP.NET
7 1 (0.050%) EDI
7 1 (0.050%) Application Packaging
7 1 (0.050%) LINQ
7 1 (0.050%) jQuery
7 1 (0.050%) Mason
Miscellaneous
1 335 (16.87%) Blackberry
2 121 (6.09%) Analytical Skills
3 70 (3.52%) Management Information System
4 53 (2.67%) Video Conferencing
5 51 (2.57%) iPhone
6 43 (2.17%) Fat Client
6 43 (2.17%) Thin Client
7 35 (1.76%) iPad
8 32 (1.61%) Computer Science
9 20 (1.01%) CMDB
9 20 (1.01%) Smartphone
10 16 (0.81%) PDA
10 16 (0.81%) Hedge funds
11 14 (0.70%) Mathematics
12 13 (0.65%) EPoS
13 12 (0.60%) Enterprise Software
14 10 (0.50%) User Experience
15 9 (0.45%) Handset
15 9 (0.45%) FMCG
16 8 (0.40%) Mobile Computing
Operating Systems
1 1288 (64.85%) Windows
2 730 (36.76%) Windows 7
3 411 (20.69%) Windows XP
4 185 (9.32%) Windows Server 2008
5 157 (7.91%) Windows 8
6 136 (6.85%) Windows Server 2003
7 57 (2.87%) Windows Vista
8 52 (2.62%) Windows Server 2012
9 41 (2.06%) Linux
10 38 (1.91%) Mac OS X
11 37 (1.86%) Android
12 32 (1.61%) UNIX
13 19 (0.96%) Apple iOS
14 16 (0.81%) Mac OS
15 10 (0.50%) Windows 2000 Server
15 10 (0.50%) Windows 2000
16 6 (0.30%) Windows Mobile
17 5 (0.25%) Solaris
17 5 (0.25%) Windows Phone
18 3 (0.15%) CentOS
Processes & Methodologies
1 1092 (54.98%) ITIL
2 256 (12.89%) Service Management
3 240 (12.08%) Incident Management
4 130 (6.55%) Service Delivery
5 79 (3.98%) ITSM
5 79 (3.98%) Problem Management
6 70 (3.52%) ITIL V3
7 67 (3.37%) Document Management
8 60 (3.02%) Change Management
9 50 (2.52%) CRM
10 48 (2.42%) Asset Management
11 42 (2.11%) Coaching
11 42 (2.11%) Kalman Filter
12 40 (2.01%) Time Management
13 34 (1.71%) Mentoring
14 28 (1.41%) Configuration Management
15 26 (1.31%) Service Desk Management
16 25 (1.26%) Root Cause Analysis
17 24 (1.21%) Change Control
18 23 (1.16%) Line Management
Programming Languages
1 60 (3.02%) SQL
2 23 (1.16%) C
3 11 (0.55%) Java
4 9 (0.45%) JavaScript
5 6 (0.30%) PowerShell
6 4 (0.20%) PL/SQL
7 2 (0.10%) VBA
7 2 (0.10%) PHP
8 1 (0.050%) C#
Qualifications
1 220 (11.08%) Microsoft Certification
2 194 (9.77%) MCP
3 140 (7.05%) Degree
4 125 (6.29%) ITIL Certification
5 91 (4.58%) MCSE
5 91 (4.58%) Cisco Certification
6 83 (4.18%) CCNA
7 74 (3.73%) Security Cleared
8 73 (3.68%) ITIL Foundation Certificate
9 66 (3.32%) MCSA
10 61 (3.07%) SC Cleared
11 60 (3.02%) A+ Certification
12 54 (2.72%) MCITP
13 50 (2.52%) VCP4
14 42 (2.11%) MCDST
15 35 (1.76%) MOS
16 20 (1.01%) MCTS
17 13 (0.65%) HND
18 9 (0.45%) DV Cleared
19 8 (0.40%) Citrix Certification
Quality Assurance & Compliance
1 553 (27.84%) SLA
2 14 (0.70%) ISO 9001
3 5 (0.25%) ISO/IEC 27001
4 2 (0.10%) QA
5 1 (0.050%) Sarbanes-Oxley
System Software
1 1069 (53.83%) Active Directory
2 108 (5.44%) VMware Infrastructure
3 95 (4.78%) XenApp
4 41 (2.06%) Hyper-V
5 38 (1.91%) XenDesktop
6 37 (1.86%) Terminal Services
7 26 (1.31%) Citrix Presentation Server
8 15 (0.76%) XenServer
9 3 (0.15%) Novell eDirectory
10 2 (0.10%) Terminal Server
10 2 (0.10%) vSphere
10 2 (0.10%) UAG
10 2 (0.10%) VMware ESXi
11 1 (0.050%) MetaFrame
11 1 (0.050%) VMware ESX
11 1 (0.050%) Microsoft App-V
11 1 (0.050%) Microsoft Virtual Server
Systems Management
1 95 (4.78%) SCCM
2 43 (2.17%) Norton AntiVirus
3 41 (2.06%) Backup Exec
4 31 (1.56%) Systems Management Server (SMS)
5 25 (1.26%) OpenView
6 11 (0.55%) DameWare
7 8 (0.40%) SCOM
8 7 (0.35%) McAfee ePO
9 3 (0.15%) NetBackup
9 3 (0.15%) WSUS
9 3 (0.15%) ServiceCenter
9 3 (0.15%) Unicenter
9 3 (0.15%) MOM
9 3 (0.15%) ZENworks
10 2 (0.10%) Symantec Enterprise Vault
10 2 (0.10%) ITRS Geneos
10 2 (0.10%) Tivoli Storage Manager
10 2 (0.10%) CiscoWorks
11 1 (0.050%) Tivoli
11 1 (0.050%) Nagios
Vendors
1 1016 (51.16%) Microsoft
2 387 (19.49%) Citrix
3 145 (7.30%) Cisco
4 132 (6.65%) VMware
5 109 (5.49%) HP
6 72 (3.63%) Symantec
7 63 (3.17%) Lotus
8 62 (3.12%) Remedy
9 52 (2.62%) Apple
10 44 (2.22%) Bloomberg
11 43 (2.17%) Reuters
12 37 (1.86%) ServiceNow
13 32 (1.61%) Dell
13 32 (1.61%) Avaya
14 28 (1.41%) McAfee
15 24 (1.21%) Interwoven
15 24 (1.21%) Veeam
16 20 (1.01%) CheckPoint
16 20 (1.01%) Juniper
17 17 (0.86%) Sophos
West Sussex
ARC IT Recruitment Ltd
Posted: 7 hours ago
Surrey
Clearwater People Solutions
Salary: £22000 - £23500 Per Annum plus 25 days holiday & excellent b
Posted: 8 hours ago
London
Ashdown IT
Posted: 8 hours ago
City, London
Harvey Nash plc
Posted: 11 hours ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 14 hours ago
Atherstone, Warwickshire
TNT Global IT
Salary: Competitive Salary + Benefits
Posted: 14 hours ago
Southampton, Hampshire
Connectus
Salary: £18000 - £20000 per annum
Posted: 16 hours ago
Cardiff, South Glamorgan
Lorien Resourcing
Salary: Market Rate
Posted: Yesterday
London
Marcus Donald People
Salary: £20000 - £25000 per annum
Posted: Yesterday
North London
Roc Search
Salary: £25000 - £35000 per annum + + benefits
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: Yesterday
Altrincham, Cheshire
TEKsystems
Salary: £16000 - £22000 per annum + Benefits
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 - £18000 per annum + Benefits
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £30000 per annum
Posted: 2 days ago
Crewe, Cheshire
Assurant Solutions
Salary: Competitive
Posted: 2 days ago
Hatfield, Hertfordshire
JM
Salary: £20000 - £28000 per annum + Benefits
Posted: 2 days ago
South East London
RS Innovations
Salary: From £28,000 to £35,000 per annum 25 days holidays Pension/ /Life Insu
Posted: 2 days ago
City, London
Connectus
Salary: £25000 per annum
Posted: 2 days ago
Cornwall
Harvey Nash plc
Salary: £18000 - £21000 per annum + plus benefits
Posted: 2 days ago