The statistics below represent IT jobs advertised across the UK that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 February 2017 with a comparison to same period over 2 years.

3 months to
24 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
UK
Rank 353 341 336
Rank change year-on-year
-12 -5
Permanent jobs requiring a Service Desk Analyst 704 940 979
As % of all permanent IT jobs located in the UK 0.84% 0.92% 0.92%
As % of the Job Titles category 0.87% 0.95% 0.95%
Number of salaries quoted 599 797 856
Median salary £23,500 £24,000 £23,000
Median salary % change year-on-year
-2.08% +4.34%
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £32,500 £33,700 £32,000
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81156 98559 103265
As % of all permanent IT jobs located in the UK 96.34% 96.44% 96.68%
Number of salaries quoted 67379 82685 85216
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 24 February 2017 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 24 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 690 £23,500 -2.08% 80
London -3 239 £29,000 -3.33% 20
South East +29 166 £22,500 - 19
Surrey +55 76 £24,000 +4.34% 5
Yorkshire +6 67 £22,000 +2.32% 7
East of England +26 48 £27,500 +14.58% 7
West Midlands +24 48 £19,670 -1.65% 8
North West -23 47 £22,500 +4.65% 6
South West -19 43 £22,500 - 7
West Yorkshire +6 38 £22,000 - 3
Leeds +30 36 £22,000 -4.34% 2
City of London +3 30 £30,000 - 3
Hampshire +27 27 £19,500 +2.63% 6
East Midlands -4 26 £21,000 -2.32% 6
Berkshire +32 22 £22,500 -6.25% 1
Cambridgeshire +24 21 £25,800 +3.20% 5
Woking - 20 £32,500 - 1
Bristol +6 18 £22,500 -6.25% 3
Manchester -39 18 £25,500 +16.37% 4
Birmingham -2 17 £18,750 -12.79% 2
South Yorkshire +18 16 £21,000 +15.86%
Derbyshire +21 14 £21,000 +21.73% 1
Wiltshire +16 14 £25,000 +8.69% 2
Cheshire +16 13 £20,410 +2.04% 2
Epsom +11 13 £24,000 +33.33% 2
Buckinghamshire -4 13 £22,500 - 4
North Yorkshire -11 13 £22,500 +12.50% 2
Guildford +21 12 £30,000 +14.28% 1
Milton Keynes +11 12 £22,500 +4.65% 4
Sheffield +25 11 £21,000 +12.00%

Service Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Desk Analyst in the job title.

1 948 (63.20%) Windows
2 773 (51.53%) Active Directory
3 709 (47.27%) Microsoft
4 706 (47.07%) ITIL
5 684 (45.60%) MS Office
6 573 (38.20%) Windows 7
7 488 (32.53%) MS Excel
8 404 (26.93%) SLA
9 334 (22.27%) Citrix
10 270 (18.00%) Finance
11 261 (17.40%) MS Exchange
12 243 (16.20%) Service Management
13 221 (14.73%) Windows Server
14 198 (13.20%) Law
15 169 (11.27%) VPN
16 168 (11.20%) Legal
17 167 (11.13%) Cisco
18 143 (9.53%) Windows 8
19 138 (9.20%) Blackberry
20 131 (8.73%) Incident Management
21 123 (8.20%) Microsoft Certification
22 116 (7.73%) Analytical Skills
23 115 (7.67%) Windows 10
24 113 (7.53%) Office 365
25 112 (7.47%) Service Delivery
26 96 (6.40%) Ticket Management
27 95 (6.33%) VMware
28 92 (6.13%) Windows Server 2008
29 86 (5.73%) ITSM
29 86 (5.73%) TCP/IP

Service Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 261 (17.40%) MS Exchange
2 76 (5.07%) Exchange Server 2010
3 72 (4.80%) Exchange Server 2007
4 66 (4.40%) SharePoint
5 57 (3.80%) Blackberry Enterprise Server
6 25 (1.67%) Exchange Server 2013
7 19 (1.27%) Skype for Business
8 9 (0.60%) Exchange Server 2003
8 9 (0.60%) IBM Notes
8 9 (0.60%) SharePoint 2010
9 3 (0.20%) CMS
10 2 (0.13%) IIS
11 1 (0.067%) BizTalk Server
11 1 (0.067%) GroupWise
11 1 (0.067%) Oracle Workflow
11 1 (0.067%) SharePoint 2013
Applications
1 684 (45.60%) MS Office
2 488 (32.53%) MS Excel
3 28 (1.87%) MS PowerPoint
4 13 (0.87%) MS Visio
5 6 (0.40%) MS Project
6 5 (0.33%) Spreadsheet
7 3 (0.20%) Adobe Creative Suite
8 1 (0.067%) Acrobat
8 1 (0.067%) InfoPath
Business Applications
1 16 (1.07%) SAP Oil and Gas
2 6 (0.40%) PeopleSoft HRMS
3 5 (0.33%) Dynamics CRM
4 3 (0.20%) JDE OneWorld
4 3 (0.20%) Remedy ITSM
5 2 (0.13%) Dynamics AX
6 1 (0.067%) Dynamics GP
6 1 (0.067%) Dynamics NAV
6 1 (0.067%) Movex
6 1 (0.067%) Oracle Payroll
6 1 (0.067%) Salesforce.com CRM
6 1 (0.067%) thinkFolio
6 1 (0.067%) Visualfiles
Cloud Services
1 113 (7.53%) Office 365
2 52 (3.47%) Mimecast
3 12 (0.80%) Microsoft Azure
4 5 (0.33%) Cloud Computing
5 3 (0.20%) Amazon AWS
6 1 (0.067%) G Suite
6 1 (0.067%) SaaS
Communications & Networking
1 169 (11.27%) VPN
2 86 (5.73%) TCP/IP
3 67 (4.47%) LAN
4 63 (4.20%) WAN
5 59 (3.93%) DNS
6 50 (3.33%) DHCP
7 48 (3.20%) VoIP
8 37 (2.47%) Remote Desktop
9 30 (2.00%) Internet
10 29 (1.93%) Firewall
11 18 (1.20%) Wi-Fi
12 17 (1.13%) Skype
13 12 (0.80%) Wireless
14 9 (0.60%) IP Telephony
15 8 (0.53%) Intranet
15 8 (0.53%) SAN
16 7 (0.47%) ADSL
16 7 (0.47%) VLAN
17 6 (0.40%) PABX
17 6 (0.40%) SSL
Database & Business Intelligence
1 14 (0.93%) SQL Server
2 6 (0.40%) BusinessObjects Business Intelligence
2 6 (0.40%) MS Access
3 4 (0.27%) GIS
3 4 (0.27%) SQL Server 2012
4 3 (0.20%) Relational Database
4 3 (0.20%) SQL Server 2008
5 2 (0.13%) Oracle Database
5 2 (0.13%) Oracle Reports
6 1 (0.067%) Oracle BI EE
6 1 (0.067%) Oracle Discoverer
6 1 (0.067%) SQL Server 2000
6 1 (0.067%) SQL Server 2005
6 1 (0.067%) SQL Server Integration Services
6 1 (0.067%) SQL Server Reporting Services
Development Applications
1 21 (1.40%) JIRA
General
1 270 (18.00%) Finance
2 198 (13.20%) Law
3 168 (11.20%) Legal
4 51 (3.40%) Telecoms
5 36 (2.40%) Banking
5 36 (2.40%) Manufacturing
6 32 (2.13%) German Language
7 27 (1.80%) Retail
8 25 (1.67%) Marketing
9 23 (1.53%) French Language
10 21 (1.40%) Back Office
11 16 (1.07%) Electronics
12 12 (0.80%) Front Office
13 10 (0.67%) Investment Banking
13 10 (0.67%) Publishing
13 10 (0.67%) Spanish Language
14 8 (0.53%) Advertising
14 8 (0.53%) Dutch Language
15 6 (0.40%) Automotive
15 6 (0.40%) Italian Language
Libraries, Frameworks & Software Standards
1 7 (0.47%) .NET
2 5 (0.33%) Software Packaging
3 3 (0.20%) COM
4 2 (0.13%) EDI
4 2 (0.13%) Middleware
5 1 (0.067%) FIX Protocol
Miscellaneous
1 138 (9.20%) Blackberry
2 116 (7.73%) Analytical Skills
3 66 (4.40%) iPhone
4 35 (2.33%) Management Information System
5 33 (2.20%) Video Conferencing
6 32 (2.13%) iPad
7 26 (1.73%) Smartphone
8 19 (1.27%) Virtual Team
9 16 (1.07%) Data Centre
10 13 (0.87%) Computer Science
11 12 (0.80%) Chip and PIN
11 12 (0.80%) Fat Client
11 12 (0.80%) Thin Client
12 11 (0.73%) Enterprise Storage
13 10 (0.67%) BYOD
13 10 (0.67%) Client/Server
14 9 (0.60%) Enterprise Software
15 7 (0.47%) Data Protection Act
16 6 (0.40%) Driving Licence
16 6 (0.40%) RSA SecurID
Operating Systems
1 948 (63.20%) Windows
2 573 (38.20%) Windows 7
3 221 (14.73%) Windows Server
4 143 (9.53%) Windows 8
5 115 (7.67%) Windows 10
6 92 (6.13%) Windows Server 2008
7 69 (4.60%) Windows Server 2012
8 65 (4.33%) Windows XP
9 38 (2.53%) Android
10 35 (2.33%) Windows Server 2003
11 34 (2.27%) Linux
12 23 (1.53%) Mac OS X
13 19 (1.27%) Apple iOS
14 15 (1.00%) Mac OS
14 15 (1.00%) Unix
15 9 (0.60%) Windows Vista
16 2 (0.13%) Windows 2000
16 2 (0.13%) Windows Phone
17 1 (0.067%) Windows Mobile
Processes & Methodologies
1 706 (47.07%) ITIL
2 243 (16.20%) Service Management
3 131 (8.73%) Incident Management
4 112 (7.47%) Service Delivery
5 96 (6.40%) Ticket Management
6 86 (5.73%) ITSM
7 84 (5.60%) Document Management
8 67 (4.47%) ITIL V3
9 65 (4.33%) Problem Management
10 58 (3.87%) Case Management
10 58 (3.87%) Virtual Environments
11 48 (3.20%) CRM
12 46 (3.07%) Time Management
13 35 (2.33%) Business Intelligence
14 28 (1.87%) Data Protection
15 24 (1.60%) Root Cause Analysis
16 23 (1.53%) Workflow
17 21 (1.40%) Change Management
17 21 (1.40%) Workflow Management
18 20 (1.33%) Wealth Management
Programming Languages
1 63 (4.20%) SQL
2 34 (2.27%) C
3 6 (0.40%) PowerShell
4 2 (0.13%) Java
4 2 (0.13%) PL/SQL
4 2 (0.13%) T-SQL
5 1 (0.067%) C#
Qualifications
1 123 (8.20%) Microsoft Certification
2 81 (5.40%) ITIL Certification
3 75 (5.00%) Degree
4 48 (3.20%) MCSE
4 48 (3.20%) Security Cleared
5 47 (3.13%) MCP
6 44 (2.93%) MCSA
7 34 (2.27%) Cisco Certification
7 34 (2.27%) MCDST
8 33 (2.20%) MCITP
8 33 (2.20%) MOS
9 32 (2.13%) CCNA
10 23 (1.53%) SC Cleared
11 21 (1.40%) ITIL Foundation Certificate
12 12 (0.80%) DV Cleared
13 10 (0.67%) A+ Certification
14 9 (0.60%) MCTS
15 8 (0.53%) DBS Check
15 8 (0.53%) HND
16 7 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 404 (26.93%) SLA
2 13 (0.87%) QA
3 5 (0.33%) ISO 9001
4 4 (0.27%) Sarbanes-Oxley
5 3 (0.20%) Data Quality
6 2 (0.13%) ISO/IEC 27001
7 1 (0.067%) Disclosure Scotland
7 1 (0.067%) ISO22301
System Software
1 773 (51.53%) Active Directory
2 51 (3.40%) VMware Infrastructure
3 42 (2.80%) XenApp
4 35 (2.33%) Hyper-V
5 17 (1.13%) XenDesktop
6 11 (0.73%) Virtual Servers
7 9 (0.60%) BlackBerry Internet Service
8 7 (0.47%) Microsoft App-V
9 5 (0.33%) Terminal Services
10 3 (0.20%) Terminal Server
11 2 (0.13%) UAG
12 1 (0.067%) NDS
12 1 (0.067%) NetIQ eDirectory
12 1 (0.067%) VMware ESX
12 1 (0.067%) vSphere
Systems Management
1 74 (4.93%) SCCM
2 14 (0.93%) AirWatch
3 12 (0.80%) Backup Exec
4 10 (0.67%) SCOM
5 9 (0.60%) XenMobile
6 6 (0.40%) Nagios
6 6 (0.40%) Systems Management Server (SMS)
7 5 (0.33%) DameWare
7 5 (0.33%) ServiceCenter
8 4 (0.27%) WSUS
9 3 (0.20%) CA Spectrum
9 3 (0.20%) NetBackup
9 3 (0.20%) Norton AntiVirus
9 3 (0.20%) OpenView
9 3 (0.20%) OVSD
10 1 (0.067%) Microsoft Intune
10 1 (0.067%) SCSM
10 1 (0.067%) Symantec Enterprise Vault
10 1 (0.067%) Tivoli
Vendors
1 709 (47.27%) Microsoft
2 334 (22.27%) Citrix
3 167 (11.13%) Cisco
4 95 (6.33%) VMware
5 69 (4.60%) iManage
6 58 (3.87%) Mitel
6 58 (3.87%) SAP
7 46 (3.07%) Apple
8 39 (2.60%) Remedy
9 29 (1.93%) Bomgar
10 27 (1.80%) HP
11 26 (1.73%) LANDesk
11 26 (1.73%) Symantec
12 25 (1.67%) ServiceNow
13 23 (1.53%) Avaya
13 23 (1.53%) Dell
14 17 (1.13%) Adobe
15 15 (1.00%) Polycom
16 13 (0.87%) Bloomberg
17 12 (0.80%) Juniper
Smethwick, West Midlands (County)
ReThink Recruitment
Salary: £17000.00 - £20000.00 per annum + benefits
Posted: 4 hours ago
Croydon, Surrey
Plan-net
Salary: Competitive rate
Posted: 6 hours ago
Reading, Berkshire
Randstad Technologies
Salary: £20000.00 - £23000.00 per annum + Training & Certs
Posted: 2 hours ago
Portsmouth, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £20000 - £23000 per annum + benefiits+ training+ progression
Posted: 12 hours ago
Manchester, Lancashire
Head Resourcing
Salary: £21000 - £30000 per annum + Benefits
Posted: 11 hours ago
Guildford, Surrey
Information Technology Services
Salary: £30k - 35k per year
Posted: 12 hours ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £20000 - £24000 per annum
Posted: 12 hours ago
Manchester, Lancashire
FT Select
Salary: From £18,000 to £22,000 per annum plus bonus and benefits
Posted: 10 hours ago
Hull, North Humberside
Kcom Group Plc
Salary: additional benefits
Posted: Yesterday
Kidlington, Oxfordshire
Thames Valley Police
Salary: £23,466 per annum - dependant on skills & exp
Posted: 2 days ago
London
Spencer Rose
Salary: £25000 - £30000 per annum + Benefits
Posted: 2 days ago
Solihull, West Midlands (County)
ReThink Recruitment
Salary: £16000.00 - £18000.00 per annum + benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On-call, Bens
Posted: Yesterday
Warrington, Cheshire
Ascent People Ltd
Salary: £19000 - £22000 per annum + Benefits
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £30000 - £32000 per annum
Posted: 2 days ago
Epsom, Surrey
Hays Finance Technology
Salary: £22000.00 - £26000.00 per annum + Online Training + Progression
Posted: 2 days ago
Manchester, Lancashire
Rullion
Salary: £21000 per annum
Posted: 3 days ago
London
Harvey Nash plc
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £28000 per annum + training, progression
Posted: 2 days ago
South East London
Lorien Resourcing
Salary: £18000 - £21000 per annum
Posted: Yesterday
Bath, Avon
Sanderson
Salary: £18000.00 - £23000.00 per annum
Posted: 3 days ago
Woking, Surrey
Elliot
Salary: Up to £22,000 per annum plus company pension & benefits.
Posted: 2 days ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £18000.00 - £21000.00 per annum + benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Plan-net
Salary: Competitive rate
Posted: 2 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £18000 - £20000 per annum
Posted: 3 days ago
London
Plan-net
Salary: Market rate
Posted: 2 days ago
Tamworth, Staffordshire
Robert Walters
Salary: £18000 - £21000 per annum
Posted: 4 days ago
Chelmsford, Essex
Information Technology Services
Salary: £30k - 35k per year
Posted: 3 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Cambridge Assessment
Salary: From £24,300 to £27,300 per annum
Posted: 4 days ago