The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 318 377 437
Rank change year-on-year
+59 +60
Permanent jobs requiring a Service Desk Analyst 937 700 577
As % of all permanent IT jobs located in the UK 0.88% 0.68% 0.53%
As % of the Job Titles category 0.93% 0.72% 0.55%
Number of salaries quoted 824 637 502
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £19,000 £18,500 £17,500
10% offered a salary of more than £32,500 £32,500 £29,550
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 30 January 2015 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 905 £23,000 - 126
London +50 326 £27,500 - 36
South East +6 216 £21,750 -3.33% 22
Yorkshire +17 94 £22,000 +7.31% 19
East of England +26 81 £25,500 +15.90% 13
West Yorkshire +19 76 £22,000 +7.31% 13
City of London +7 76 £28,250 +0.89% 15
North West +11 67 £19,500 -11.36% 10
Surrey -4 67 £22,000 -2.22% 5
West Midlands +22 56 £20,124 +0.62% 7
Leeds +22 53 £22,500 +12.50% 6
Buckinghamshire +35 47 £22,500 +2.27% 8
Hampshire -5 47 £22,000 +6.02% 4
Milton Keynes +34 43 £22,500 +7.14% 4
Manchester -7 36 £20,000 -14.89% 2
South West -9 30 £24,250 +21.25% 10
East Midlands +24 29 £21,500 +4.87% 8
Cheshire +15 29 £19,000 -3.18% 4
Cambridgeshire +17 27 £25,500 +24.39%
Berkshire -6 22 £21,000 -21.49% 3
Warrington - 19 £19,000 -
Birmingham -2 18 £20,000 -9.09% 2
Southampton -7 17 £20,500 - 3
Surbiton +9 15 £25,000 +31.57%
Cambridge +8 15 £25,500 +15.90%
Essex -10 15 £32,000 +42.22%
Bedfordshire +23 14 £20,500 +17.14% 3
Oxfordshire +8 14 £20,400 -18.40%
Hertfordshire -10 14 £26,000 +8.33% 8
Croydon +19 13 £24,000 +3.22%

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1255 (64.26%) Windows
2 1088 (55.71%) ITIL
3 1029 (52.69%) Microsoft
4 1025 (52.48%) Active Directory
5 1013 (51.87%) MS Office
6 726 (37.17%) Windows 7
7 663 (33.95%) MS Excel
8 512 (26.22%) SLA
9 468 (23.96%) Windows XP
10 398 (20.38%) MS Exchange
11 372 (19.05%) Citrix
12 345 (17.67%) Blackberry
13 306 (15.67%) Finance
14 260 (13.31%) Service Management
15 236 (12.08%) Incident Management
16 235 (12.03%) Microsoft Certification
17 197 (10.09%) MCP
18 178 (9.11%) Blackberry Enterprise Server
19 172 (8.81%) Law
20 169 (8.65%) TCP/IP
20 169 (8.65%) Windows Server 2008
21 161 (8.24%) WAN
22 158 (8.09%) Windows Server 2003
23 155 (7.94%) LAN
24 145 (7.42%) Cisco
24 145 (7.42%) Service Delivery
25 141 (7.22%) DNS
26 140 (7.17%) Legal
27 133 (6.81%) Degree
28 132 (6.76%) Windows 8

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 398 (20.38%) MS Exchange
2 178 (9.11%) Blackberry Enterprise Server
3 96 (4.92%) Exchange Server 2010
4 82 (4.20%) Exchange Server 2007
5 80 (4.10%) Exchange Server 2003
6 65 (3.33%) Lync
7 63 (3.23%) IBM Notes
8 53 (2.71%) SharePoint
9 18 (0.92%) Exchange Server 2013
10 15 (0.77%) WorkSite
11 7 (0.36%) CMS
12 4 (0.20%) Moodle
13 3 (0.15%) Documentum
14 2 (0.10%) IIS
14 2 (0.10%) Exchange Server 2000
14 2 (0.10%) SharePoint 2010
14 2 (0.10%) Confluence
Applications
1 1013 (51.87%) MS Office
2 663 (33.95%) MS Excel
3 122 (6.25%) MS PowerPoint
4 35 (1.79%) MS Visio
5 9 (0.46%) MS Project
6 6 (0.31%) Acrobat
7 3 (0.15%) Spreadsheet
Business Applications
1 21 (1.08%) Remedy ITSM
2 10 (0.51%) Agresso
3 6 (0.31%) Dynamics CRM
4 3 (0.15%) Sage 50
4 3 (0.15%) assyst
5 2 (0.10%) SAP Oil and Gas
6 1 (0.051%) SAP CCM
6 1 (0.051%) CA Clarity
6 1 (0.051%) SAP ERP
6 1 (0.051%) Changepoint
6 1 (0.051%) SAP CS
6 1 (0.051%) Oracle Applications
Cloud Services
1 28 (1.43%) Office 365
2 7 (0.36%) SaaS
3 5 (0.26%) IaaS
3 5 (0.26%) PaaS
4 4 (0.20%) Microsoft Azure
4 4 (0.20%) Google Apps
5 3 (0.15%) Cloud Computing
6 1 (0.051%) Yammer
Communications & Networking
1 169 (8.65%) TCP/IP
2 161 (8.24%) WAN
3 155 (7.94%) LAN
4 141 (7.22%) DNS
5 125 (6.40%) DHCP
6 115 (5.89%) Internet
7 114 (5.84%) VPN
8 94 (4.81%) VoIP
9 87 (4.45%) Firewall
10 31 (1.59%) ADSL
11 30 (1.54%) SAN
12 27 (1.38%) IP Telephony
13 26 (1.33%) Wireless
14 23 (1.18%) Ethernet
14 23 (1.18%) Broadband
15 16 (0.82%) Network Security
16 15 (0.77%) Wi-Fi
17 12 (0.61%) Intranet
18 9 (0.46%) SSL
19 7 (0.36%) Cisco IPT
Database & Business Intelligence
1 48 (2.46%) SQL Server
2 19 (0.97%) SQL Server 2008
3 10 (0.51%) SQL Server 2005
4 7 (0.36%) MS Access
5 4 (0.20%) SQL Server 2000
5 4 (0.20%) Oracle Database
6 3 (0.15%) SQLPlus
7 2 (0.10%) Data Warehouse
7 2 (0.10%) BusinessObjects
8 1 (0.051%) Relational Database
8 1 (0.051%) MySQL
8 1 (0.051%) Crystal Reports
Development Applications
1 2 (0.10%) JIRA
1 2 (0.10%) Hudson
General
1 306 (15.67%) Finance
2 172 (8.81%) Law
3 140 (7.17%) Legal
4 81 (4.15%) Banking
5 78 (3.99%) Telecoms
6 42 (2.15%) Retail
7 25 (1.28%) Advertising
8 21 (1.08%) Financial Institution
9 16 (0.82%) Manufacturing
10 13 (0.67%) French Language
11 11 (0.56%) German Language
11 11 (0.56%) Investment Banking
12 10 (0.51%) Marketing
13 8 (0.41%) Local Government
13 8 (0.41%) Spanish Language
14 7 (0.36%) Publishing
15 6 (0.31%) Back Office
16 4 (0.20%) Multimedia
16 4 (0.20%) Polish Language
16 4 (0.20%) Italian Language
Libraries, Frameworks & Software Standards
1 6 (0.31%) HTML
2 5 (0.26%) CSS
3 3 (0.15%) WAP
3 3 (0.15%) .NET
3 3 (0.15%) XML
4 2 (0.10%) COM
5 1 (0.051%) HTML5
5 1 (0.051%) Application Packaging
5 1 (0.051%) Mason
5 1 (0.051%) jQuery
5 1 (0.051%) LINQ
5 1 (0.051%) Flash
5 1 (0.051%) J2EE
5 1 (0.051%) Web Services
5 1 (0.051%) ASP.NET
Miscellaneous
1 345 (17.67%) Blackberry
2 119 (6.09%) Analytical Skills
3 63 (3.23%) iPhone
4 62 (3.17%) Management Information System
5 57 (2.92%) Video Conferencing
6 41 (2.10%) Thin Client
6 41 (2.10%) Fat Client
7 40 (2.05%) iPad
8 28 (1.43%) Computer Science
9 24 (1.23%) Smartphone
10 19 (0.97%) PDA
11 16 (0.82%) CMDB
12 14 (0.72%) Mathematics
13 13 (0.67%) Hedge funds
14 12 (0.61%) EPoS
15 7 (0.36%) Open Source
15 7 (0.36%) Statistics
15 7 (0.36%) Handset
16 6 (0.31%) Enterprise Software
17 4 (0.20%) VLE
Operating Systems
1 1255 (64.26%) Windows
2 726 (37.17%) Windows 7
3 468 (23.96%) Windows XP
4 169 (8.65%) Windows Server 2008
5 158 (8.09%) Windows Server 2003
6 132 (6.76%) Windows 8
7 55 (2.82%) Windows Server 2012
8 50 (2.56%) Windows Vista
9 35 (1.79%) Mac OS X
10 26 (1.33%) Linux
11 25 (1.28%) Android
12 24 (1.23%) UNIX
13 17 (0.87%) Mac OS
14 10 (0.51%) Windows 2000
14 10 (0.51%) Apple iOS
15 8 (0.41%) Windows Mobile
16 5 (0.26%) Windows Phone
17 4 (0.20%) Solaris
17 4 (0.20%) Windows 2000 Server
18 2 (0.10%) CentOS
Processes & Methodologies
1 1088 (55.71%) ITIL
2 260 (13.31%) Service Management
3 236 (12.08%) Incident Management
4 145 (7.42%) Service Delivery
5 93 (4.76%) ITSM
6 84 (4.30%) ITIL V3
7 73 (3.74%) Problem Management
8 68 (3.48%) Document Management
9 55 (2.82%) CRM
10 54 (2.76%) Change Management
11 52 (2.66%) Time Management
12 47 (2.41%) Asset Management
13 45 (2.30%) Kalman Filter
14 44 (2.25%) Coaching
15 30 (1.54%) Mentoring
16 29 (1.48%) Continuous Improvement
17 28 (1.43%) Change Control
18 25 (1.28%) Root Cause Analysis
19 23 (1.18%) Configuration Management
19 23 (1.18%) Line Management
Programming Languages
1 53 (2.71%) SQL
2 28 (1.43%) C
3 11 (0.56%) Java
4 5 (0.26%) PowerShell
5 4 (0.20%) PL/SQL
6 3 (0.15%) JavaScript
7 2 (0.10%) PHP
8 1 (0.051%) C#
8 1 (0.051%) VBA
Qualifications
1 235 (12.03%) Microsoft Certification
2 197 (10.09%) MCP
3 133 (6.81%) Degree
4 129 (6.61%) ITIL Certification
5 91 (4.66%) MCSE
6 86 (4.40%) Security Cleared
7 81 (4.15%) Cisco Certification
8 75 (3.84%) MCSA
9 74 (3.79%) CCNA
9 74 (3.79%) ITIL Foundation Certificate
10 70 (3.58%) SC Cleared
11 58 (2.97%) MCITP
12 56 (2.87%) A+ Certification
13 47 (2.41%) MCDST
14 35 (1.79%) MOS
15 31 (1.59%) MCTS
16 18 (0.92%) DV Cleared
17 16 (0.82%) HND
18 12 (0.61%) Citrix Certification
19 7 (0.36%) Network+ Certification
Quality Assurance & Compliance
1 512 (26.22%) SLA
2 12 (0.61%) ISO 9001
3 4 (0.20%) ISO/IEC 27001
4 2 (0.10%) QA
5 1 (0.051%) Sarbanes-Oxley
System Software
1 1025 (52.48%) Active Directory
2 109 (5.58%) VMware Infrastructure
3 86 (4.40%) XenApp
4 41 (2.10%) Terminal Services
5 33 (1.69%) XenDesktop
6 27 (1.38%) Hyper-V
7 26 (1.33%) Citrix Presentation Server
8 10 (0.51%) XenServer
9 8 (0.41%) MetaFrame
9 8 (0.41%) UAG
10 4 (0.20%) Novell eDirectory
10 4 (0.20%) vSphere
11 3 (0.15%) Microsoft App-V
11 3 (0.15%) Firmware
12 1 (0.051%) VMware ESX
Systems Management
1 107 (5.48%) SCCM
2 43 (2.20%) Norton AntiVirus
3 33 (1.69%) Backup Exec
4 25 (1.28%) Systems Management Server (SMS)
5 23 (1.18%) OpenView
6 14 (0.72%) SCOM
7 10 (0.51%) DameWare
8 6 (0.31%) McAfee ePO
9 4 (0.20%) NetBackup
9 4 (0.20%) ServiceCenter
9 4 (0.20%) SCSM
10 3 (0.15%) Symantec Enterprise Vault
10 3 (0.15%) Nagios
10 3 (0.15%) Unicenter
11 2 (0.10%) CiscoWorks
11 2 (0.10%) Tivoli
11 2 (0.10%) ITRS Geneos
12 1 (0.051%) SCDPM
12 1 (0.051%) Cisco CUCM
12 1 (0.051%) CA Spectrum
Vendors
1 1029 (52.69%) Microsoft
2 372 (19.05%) Citrix
3 145 (7.42%) Cisco
4 128 (6.55%) VMware
5 115 (5.89%) HP
6 71 (3.64%) Symantec
7 64 (3.28%) Remedy
8 63 (3.23%) Lotus
9 58 (2.97%) Apple
10 41 (2.10%) Bloomberg
10 41 (2.10%) Avaya
11 40 (2.05%) Reuters
12 39 (2.00%) Dell
13 31 (1.59%) ServiceNow
14 27 (1.38%) Interwoven
15 24 (1.23%) McAfee
16 23 (1.18%) Veeam
17 22 (1.13%) Juniper
17 22 (1.13%) CheckPoint
18 18 (0.92%) Sophos
City, London
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 7 hours ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 7 hours ago
West Yorkshire
Bright Executive Recruitment
Salary: £17000 - £20000 per annum + Package
Posted: 7 hours ago
Hertfordshire
Marcus Donald People
Salary: £20000 - £26000 per annum
Posted: 7 hours ago
Bedfordshire
Code Red Associates
Salary: £18000 - £23000 per annum
Posted: 8 hours ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 12 hours ago
Greater Manchester
Net Recruit.co.uk Ltd
Salary: Within the range £15,000 to £25,000 plus company benefits, based on ex
Posted: 13 hours ago
Southampton, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: 14 hours ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £20,000 per annum + An excellent benefits package
Posted: Yesterday
Uxbridge, Middlesex
Evolution Recruitment Solutions
Salary: 20000 - 23000 plus benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Allied Worldwide
Salary: Unspecified
Posted: Yesterday
City, London
ComputAppoint
Salary: £32000 - £35000 per annum + Excellent Benefits
Posted: Yesterday
City, London
Michael Bailey Associates
Salary: Market Rates
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 33k per year + benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £30k - 35k per year
Posted: 2 days ago
London
Coal IT Services
Salary: From £22,000 to £30,000 per annum
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 2 days ago
Swindon, Wiltshire
Experis Ltd
Salary: £18000 - £24000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 - £18000 per annum + Benefits
Posted: 2 days ago