The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 361 347 420
Rank change year-on-year
-14 +73
Permanent jobs requiring a Service Desk Analyst 887 942 675
As % of all permanent IT jobs located in the UK 0.87% 0.90% 0.66%
As % of the Job Titles category 0.91% 0.93% 0.68%
Number of salaries quoted 748 830 617
Average salary £23,706 £23,000 £23,000
Average salary % change year-on-year
+3.07% -
90% offered a salary of more than £18,550 £18,755 £18,500
10% offered a salary of more than £32,500 £32,500 £32,500
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the UK

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst within the UK.

Service Desk Analyst Salary Trend in the UK

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst over the 3 months to 5 February 2016 within the UK.

Service Desk Analyst Salary Histogram in the UK

Service Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 844 £24,000 +4.34% 97
London 0 328 £30,000 +9.09% 28
South East -50 167 £22,500 +3.44% 22
Yorkshire -9 75 £21,500 -2.27% 6
City of London +47 65 £30,500 +8.92% 11
South West +24 62 £22,500 -7.21% 6
North West +1 59 £21,500 +10.25% 12
Surrey -6 59 £25,000 +13.63% 6
West Midlands -10 58 £20,000 - 8
East Midlands +16 49 £21,500 -2.27% 3
West Yorkshire -27 47 £21,786 -2.08% 2
East of England -35 43 £24,000 - 6
Buckinghamshire -23 33 £22,500 +1.12% 5
Wales +29 32 £20,000 -21.56% 3
Manchester +20 32 £22,500 +12.50% 6
Leeds -29 31 £22,000 -2.22% 2
Northamptonshire +15 30 £22,200 +0.90% 1
Berkshire +7 26 £24,000 +14.28% 1
Birmingham 0 24 £20,000 - 1
Hampshire -13 24 £19,000 -13.63% 5
South Wales +15 21 £20,000 -21.56% 3
Reading +16 20 £24,000 +14.28%
Wiltshire +12 19 £25,000 +2.04% 4
Northampton -6 19 £24,000 +9.09%
North Yorkshire +28 17 £20,000 -11.11% 4
Egham +18 17 £21,500 -23.21% 1
Southampton +3 17 £19,000 -9.52% 3
Milton Keynes -33 17 £21,500 -5.49% 1
North East +14 15 £17,000 -10.52% 6
Cardiff +11 15 £20,000 +11.11% 2

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 1152 (63.58%) Windows
2 891 (49.17%) Active Directory
3 871 (48.07%) Microsoft
4 846 (46.69%) ITIL
5 805 (44.43%) MS Office
6 617 (34.05%) MS Excel
7 568 (31.35%) Windows 7
8 432 (23.84%) SLA
9 369 (20.36%) Citrix
10 305 (16.83%) MS Exchange
11 298 (16.45%) Finance
12 263 (14.51%) Service Management
13 251 (13.85%) Blackberry
14 247 (13.63%) Windows Server
15 212 (11.70%) Incident Management
16 186 (10.26%) Microsoft Certification
17 180 (9.93%) Law
18 169 (9.33%) VMware
19 168 (9.27%) Legal
20 163 (9.00%) Windows XP
21 158 (8.72%) Windows 8
22 156 (8.61%) Windows Server 2008
23 153 (8.44%) Cisco
24 128 (7.06%) VPN
25 115 (6.35%) MCP
26 114 (6.29%) TCP/IP
27 109 (6.02%) Windows Server 2003
28 108 (5.96%) Analytical Skills
29 104 (5.74%) Exchange Server 2010
30 103 (5.68%) Blackberry Enterprise Server

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 305 (16.83%) MS Exchange
2 104 (5.74%) Exchange Server 2010
3 103 (5.68%) Blackberry Enterprise Server
4 72 (3.97%) Exchange Server 2007
5 68 (3.75%) SharePoint
6 48 (2.65%) Exchange Server 2003
7 36 (1.99%) Lync
8 26 (1.43%) Exchange Server 2013
9 17 (0.94%) Office Communications Server
10 14 (0.77%) IBM Notes
11 9 (0.50%) SharePoint 2010
12 8 (0.44%) IIS
13 7 (0.39%) MS Project Server
13 7 (0.39%) SharePoint Server
14 3 (0.17%) CMS
14 3 (0.17%) SharePoint 2013
15 2 (0.11%) Quickr
16 1 (0.055%) Apache
16 1 (0.055%) Exchange Server 2000
16 1 (0.055%) Node.js
Applications
1 805 (44.43%) MS Office
2 617 (34.05%) MS Excel
3 65 (3.59%) MS PowerPoint
4 21 (1.16%) MS Visio
5 9 (0.50%) MS Project
6 2 (0.11%) Adobe Creative Suite
7 1 (0.055%) Acrobat
Business Applications
1 29 (1.60%) Remedy ITSM
2 20 (1.10%) Dynamics CRM
3 7 (0.39%) assyst
4 4 (0.22%) Sage 50
5 2 (0.11%) SAP CCM
5 2 (0.11%) SAP ERP
5 2 (0.11%) SAP Oil and Gas
5 2 (0.11%) Tesseract
6 1 (0.055%) Markit EDM
6 1 (0.055%) Oracle Applications
6 1 (0.055%) SAP CO
6 1 (0.055%) SAP FI
6 1 (0.055%) SAP FI/CO
6 1 (0.055%) SAP SRM
Cloud Services
1 87 (4.80%) Office 365
2 16 (0.88%) Mimecast
3 12 (0.66%) SaaS
4 8 (0.44%) Amazon AWS
5 4 (0.22%) Dropbox
6 2 (0.11%) Google Apps
7 1 (0.055%) Cloud Computing
7 1 (0.055%) Google Drive
7 1 (0.055%) Microsoft Azure
Communications & Networking
1 128 (7.06%) VPN
2 114 (6.29%) TCP/IP
3 89 (4.91%) LAN
4 83 (4.58%) Internet
5 80 (4.42%) DNS
6 73 (4.03%) VoIP
6 73 (4.03%) WAN
7 60 (3.31%) Firewall
8 49 (2.70%) DHCP
9 47 (2.59%) IP Telephony
10 35 (1.93%) Remote Desktop
11 27 (1.49%) Wi-Fi
12 24 (1.32%) Intranet
12 24 (1.32%) SSL
13 11 (0.61%) SAN
14 9 (0.50%) Wireless
15 8 (0.44%) 3G
16 7 (0.39%) ADSL
16 7 (0.39%) HTTP
16 7 (0.39%) WLAN
Database & Business Intelligence
1 49 (2.70%) SQL Server
2 13 (0.72%) SQL Server 2008
3 4 (0.22%) Data Mining
3 4 (0.22%) Relational Database
4 3 (0.17%) MS Access
4 3 (0.17%) SQL Server 2005
5 2 (0.11%) Oracle Database
6 1 (0.055%) Big Data
6 1 (0.055%) SAP BI
6 1 (0.055%) SAP BW
6 1 (0.055%) SQL Server 2000
6 1 (0.055%) SQL Server Reporting Services
6 1 (0.055%) SQLPlus
Development Applications
1 3 (0.17%) JIRA
2 1 (0.055%) Visual Studio
2 1 (0.055%) Yeoman
General
1 298 (16.45%) Finance
2 180 (9.93%) Law
3 168 (9.27%) Legal
4 74 (4.08%) Banking
5 55 (3.04%) Telecoms
6 45 (2.48%) Retail
7 24 (1.32%) Financial Institution
8 22 (1.21%) Back Office
8 22 (1.21%) Manufacturing
9 19 (1.05%) Investment Banking
10 17 (0.94%) French Language
10 17 (0.94%) German Language
10 17 (0.94%) Marketing
11 14 (0.77%) Advertising
12 11 (0.61%) Publishing
13 6 (0.33%) Retail Banking
13 6 (0.33%) Swedish Language
14 4 (0.22%) Electronics
14 4 (0.22%) Japanese Language
14 4 (0.22%) Welsh Language
Libraries, Frameworks & Software Standards
1 23 (1.27%) Web Services
2 11 (0.61%) .NET
3 9 (0.50%) ASP.NET
4 8 (0.44%) jQuery
5 7 (0.39%) Middleware
6 5 (0.28%) COM
6 5 (0.28%) XML
7 4 (0.22%) HTML
8 2 (0.11%) CSS
8 2 (0.11%) EDI
9 1 (0.055%) REST
Miscellaneous
1 251 (13.85%) Blackberry
2 108 (5.96%) Analytical Skills
3 60 (3.31%) iPhone
4 59 (3.26%) Management Information System
5 55 (3.04%) Video Conferencing
6 50 (2.76%) Driving Licence
7 36 (1.99%) iPad
8 28 (1.55%) Computer Science
8 28 (1.55%) Data Centre
9 24 (1.32%) Hedge funds
10 19 (1.05%) SecurID
11 18 (0.99%) EPoS
12 17 (0.94%) Fat Client
12 17 (0.94%) Thin Client
13 16 (0.88%) Mathematics
14 12 (0.66%) BYOD
14 12 (0.66%) Client/Server
15 11 (0.61%) Handset
16 10 (0.55%) Enterprise Software
16 10 (0.55%) Private Cloud
Operating Systems
1 1152 (63.58%) Windows
2 568 (31.35%) Windows 7
3 247 (13.63%) Windows Server
4 163 (9.00%) Windows XP
5 158 (8.72%) Windows 8
6 156 (8.61%) Windows Server 2008
7 109 (6.02%) Windows Server 2003
8 72 (3.97%) Windows Server 2012
9 50 (2.76%) Linux
10 42 (2.32%) Android
11 29 (1.60%) Windows Vista
12 25 (1.38%) Unix
13 20 (1.10%) Mac OS X
14 15 (0.83%) Apple iOS
15 12 (0.66%) Windows 10
16 7 (0.39%) MVS
17 5 (0.28%) Windows 2000
17 5 (0.28%) Windows Mobile
18 3 (0.17%) Mac OS
18 3 (0.17%) Windows Phone
Processes & Methodologies
1 846 (46.69%) ITIL
2 263 (14.51%) Service Management
3 212 (11.70%) Incident Management
4 102 (5.63%) Service Delivery
5 90 (4.97%) ITSM
6 84 (4.64%) Problem Management
7 70 (3.86%) ITIL V3
7 70 (3.86%) Ticket Management
8 63 (3.48%) CRM
9 58 (3.20%) Document Management
10 56 (3.09%) Time Management
11 54 (2.98%) Change Management
12 47 (2.59%) Case Management
13 26 (1.43%) Mentoring
14 24 (1.32%) Continuous Improvement
15 22 (1.21%) Knowledge Management
16 21 (1.16%) Coaching
17 19 (1.05%) ERP
17 19 (1.05%) Project Management
18 18 (0.99%) Disaster Recovery
Programming Languages
1 84 (4.64%) SQL
2 40 (2.21%) C
3 12 (0.66%) C#
4 7 (0.39%) PowerShell
5 5 (0.28%) Java
5 5 (0.28%) JavaScript
6 4 (0.22%) R
7 2 (0.11%) T-SQL
8 1 (0.055%) PHP
8 1 (0.055%) PL/SQL
8 1 (0.055%) Python
8 1 (0.055%) Shell Script
8 1 (0.055%) VBA
Qualifications
1 186 (10.26%) Microsoft Certification
2 115 (6.35%) MCP
3 100 (5.52%) Degree
4 96 (5.30%) ITIL Certification
5 52 (2.87%) Security Cleared
6 49 (2.70%) A+ Certification
7 45 (2.48%) MCDST
8 41 (2.26%) Cisco Certification
8 41 (2.26%) MCSE
9 38 (2.10%) SC Cleared
10 35 (1.93%) ITIL Foundation Certificate
11 31 (1.71%) MCSA
12 30 (1.66%) CCNA
13 22 (1.21%) MCITP
13 22 (1.21%) MCTS
13 22 (1.21%) MOS
14 17 (0.94%) Citrix Certification
15 11 (0.61%) HND
16 10 (0.55%) Network+ Certification
17 8 (0.44%) CCA
Quality Assurance & Compliance
1 432 (23.84%) SLA
2 14 (0.77%) ISO/IEC 27001
3 12 (0.66%) QA
4 9 (0.50%) COBIT
5 7 (0.39%) ISO 9001
5 7 (0.39%) ISO22301
6 1 (0.055%) Data Quality
System Software
1 891 (49.17%) Active Directory
2 100 (5.52%) VMware Infrastructure
3 38 (2.10%) Hyper-V
4 32 (1.77%) XenApp
5 18 (0.99%) Terminal Services
6 10 (0.55%) XenDesktop
7 9 (0.50%) vSphere
8 8 (0.44%) Microsoft App-V
9 5 (0.28%) Terminal Server
10 2 (0.11%) UAG
10 2 (0.11%) vCloud
10 2 (0.11%) VMware ESX
10 2 (0.11%) Xen
11 1 (0.055%) BitLocker
11 1 (0.055%) Citrix Presentation Server
11 1 (0.055%) Firmware
11 1 (0.055%) Microsoft Virtual Server
11 1 (0.055%) VMware ESXi
Systems Management
1 84 (4.64%) SCCM
2 32 (1.77%) Backup Exec
3 21 (1.16%) Norton AntiVirus
4 16 (0.88%) DameWare
5 10 (0.55%) SCOM
6 9 (0.50%) Nagios
7 6 (0.33%) Systems Management Server (SMS)
8 5 (0.28%) MAILsweeper
9 3 (0.17%) MOM
9 3 (0.17%) NetBackup
9 3 (0.17%) Symantec Endpoint Protection
9 3 (0.17%) Unicenter
9 3 (0.17%) WSUS
10 2 (0.11%) AirWatch
10 2 (0.11%) CA Spectrum
11 1 (0.055%) Ansible
11 1 (0.055%) Cisco CUCM
11 1 (0.055%) Opscode Chef
11 1 (0.055%) Plesk
11 1 (0.055%) SCSM
Vendors
1 871 (48.07%) Microsoft
2 369 (20.36%) Citrix
3 169 (9.33%) VMware
4 153 (8.44%) Cisco
5 100 (5.52%) Remedy
6 79 (4.36%) HP
7 61 (3.37%) Dell
8 56 (3.09%) Apple
9 50 (2.76%) Symantec
10 44 (2.43%) ServiceNow
11 38 (2.10%) iManage
12 34 (1.88%) Mitel
13 28 (1.55%) SAP
14 27 (1.49%) Avaya
15 24 (1.32%) LANDesk
15 24 (1.32%) McAfee
15 24 (1.32%) SonicWALL
16 21 (1.16%) Bloomberg
17 20 (1.10%) BMC
18 19 (1.05%) Adobe
South West London
Vantage Recruitment Solutions Ltd
Salary: From £25,000 to £30,000 per annum
Posted: 5 hours ago
London
Bloomberg
Salary: Competitive
Posted: 6 hours ago
Newcastle Upon Tyne, Tyne and Wear
Burns Sheehan
Salary: £25000.00 - £30000.00 per annum
Posted: 6 hours ago
Manchester, Lancashire
Burns Sheehan
Salary: £18000 - £26000 per annum
Posted: 6 hours ago
High Wycombe, Buckinghamshire
Ashdown IT
Salary: £20000 - £25000 per annum
Posted: 7 hours ago
Bedford, Bedfordshire
ReThink Recruitment
Salary: £18000.00 - £24000.00 per annum + Bonus, Bens
Posted: 9 hours ago
London
Square One Resources
Salary: From £30,000 to £35,000 per annum
Posted: 12 hours ago
Barnoldswick, Lancashire
Send
Salary: From £16,000 to £16,000 per annum
Posted: 12 hours ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 13 hours ago
Chelmsford, Essex
Vadis People
Salary: Up to £36,000 + Good Bens Package
Posted: 14 hours ago
City, London
Satigo Ltd
Salary: £20000 - £25000 per annum + Benefits and Bonus
Posted: 14 hours ago
Newcastle Upon Tyne, Tyne and Wear
Mortimer Spinks
Salary: £17000 - £19000 per annum
Posted: 18 hours ago
York, North Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 (dependent on experience)
Posted: Yesterday
City, London
NDK Consulting.co.uk Ltd
Salary: From £40,000 to £45,000 per annum Plus Bens + Bonus
Posted: Yesterday
East London
Financial Ombudsman Service
Salary: From £22,700 to £26,000 per annum
Posted: Yesterday
City, London
Think IT Recruitment
Salary: £28000.00 - £30000 per annum + exceptional benefits package
Posted: Yesterday
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Salary: £18000 - £21000 per annum + benefits
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £25000 - £34000 per annum + bonus and benefits
Posted: Yesterday
Telford, Shropshire
ReThink Recruitment
Salary: £16000 - £18000 per annum + Benefits
Posted: Yesterday
Tyneside
Nigel Wright Consultancy
Salary: Up to £19000
Posted: Yesterday
Surrey
Coal IT Services
Salary: From £22,000 to £27,000 per annum + Shift Allowance + Benefits
Posted: Yesterday
City, London
Plan-net
Posted: 2 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £18000 - £21000 per annum + Benefits + Bonus
Posted: 2 days ago
Middlesbrough, Cleveland
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 - £18000.00 per annum + 26 Days Holiday + Pension
Posted: 2 days ago
Guildford, Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £22000 per annum
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £24000 per annum + Benefits
Posted: 2 days ago
London
Harvey Nash plc
Salary: £20000 - £28000 per annum + Package
Posted: 2 days ago
Cardiff, South Glamorgan
TLP Consultancy Ltd.
Salary: £17000 - £20000 per annum + Benefits
Posted: 2 days ago
London
Harvey Nash plc
Salary: £25000 - £35000 per annum + bonus & benefits
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £25,000 to £30,000 per annum
Posted: 2 days ago