1st/2nd Line Support Analyst Jobs in West Malling

1st/2nd Line Support Analyst
Kent > West Malling

The median 1st/2nd Line Support Analyst salary in West Malling is £31,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 17 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st/2nd Line Support Analyst 1 0 0
As % of all permanent jobs advertised in West Malling 1.56% - -
As % of the Job Titles category 1.56% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £30,500 - -
Median annual salary (50th Percentile) £31,000 - -
75th Percentile £31,500 - -
90th Percentile - - -
Kent median annual salary £22,500 - -

All Permanent IT Job Vacancies
West Malling

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Malling. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in West Malling with a recognized job title 64 27 23
% of permanent jobs with a recognized job title 100.00% 100.00% 100.00%
Number of salaries quoted 50 11 16
10th Percentile £28,000 £42,000 -
25th Percentile £32,000 £42,250 £32,500
Median annual salary (50th Percentile) £43,750 £47,250 £42,500
Median % change year-on-year -7.41% +11.18% -5.56%
75th Percentile £63,750 £48,125 £50,938
90th Percentile £67,625 £78,500 £62,500
Kent median annual salary £42,500 £46,500 £45,000
% change year-on-year -8.60% +3.33% +12.50%

1st/2nd Line Support Analyst Skill Set
Top 26 Co-occurring Skills and Capabilities in West Malling

For the 6 months to 27 April 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Malling region featuring 1st/2nd Line Support Analyst in the job title.

1 1 (100.00%) Microsoft Office
1 1 (100.00%) ITIL
1 1 (100.00%) Windows
1 1 (100.00%) LAN
1 1 (100.00%) WAN
1 1 (100.00%) Cisco
1 1 (100.00%) Apple
1 1 (100.00%) Salesforce
1 1 (100.00%) Configuration Management
1 1 (100.00%) Change Management
1 1 (100.00%) ITSM
1 1 (100.00%) Asset Management
1 1 (100.00%) CMDB
1 1 (100.00%) Video Conferencing
1 1 (100.00%) Cisco ASA
1 1 (100.00%) Windows 7
1 1 (100.00%) Microsoft 365
1 1 (100.00%) Windows Server 2012
1 1 (100.00%) Email Management
1 1 (100.00%) Software Asset Management
1 1 (100.00%) Patch Management
1 1 (100.00%) Windows 10
1 1 (100.00%) Antivirus Management
1 1 (100.00%) Windows Server 2016
1 1 (100.00%) Customer Experience
1 1 (100.00%) Customer Service

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in West Malling by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (100.00%) Microsoft Office
Cloud Services
1 1 (100.00%) Microsoft 365
Communications & Networking
1 1 (100.00%) Cisco ASA
1 1 (100.00%) LAN
1 1 (100.00%) WAN
Miscellaneous
1 1 (100.00%) CMDB
1 1 (100.00%) Video Conferencing
Operating Systems
1 1 (100.00%) Windows
1 1 (100.00%) Windows 10
1 1 (100.00%) Windows 7
1 1 (100.00%) Windows Server 2012
1 1 (100.00%) Windows Server 2016
Processes & Methodologies
1 1 (100.00%) Antivirus Management
1 1 (100.00%) Asset Management
1 1 (100.00%) Change Management
1 1 (100.00%) Configuration Management
1 1 (100.00%) Customer Experience
1 1 (100.00%) Customer Service
1 1 (100.00%) Email Management
1 1 (100.00%) ITIL
1 1 (100.00%) ITSM
1 1 (100.00%) Patch Management
1 1 (100.00%) Software Asset Management
Vendors
1 1 (100.00%) Apple
1 1 (100.00%) Cisco
1 1 (100.00%) Salesforce