The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Sussex region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 108 105 94
Rank change year-on-year
-3 -11
Permanent jobs requiring a Service Desk Analyst 5 3 17
As % of all permanent IT jobs located in West Sussex 0.334% 0.211% 1.159%
As % of the Job Titles category 0.349% 0.220% 1.215%
Number of salaries quoted 5 2 17
Average salary £23,500 £20,000 £22,500
Average salary % change year-on-year
+17.50% -11.11%
90% offered a salary of more than £22,500 £18,000 £19,400
10% offered a salary of more than £27,000 £22,000 £25,000
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
West Sussex
Permanent IT job ads with a match in the
Job Titles category
1434 1364 1399
As % of all permanent IT jobs located in West Sussex 95.66% 95.99% 95.36%
Number of salaries quoted 1201 1112 1193
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £23,500 £25,000 £23,000
10% offered a salary of more than £56,500 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
South East

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the West Sussex region as a proportion of the total demand within the Job Titles category.

West Sussex Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Sussex region.

West Sussex Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Sussex region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Crawley - 3 £22,500 -
Worthing - 1 £23,500 -
Burgess Hill - 1 £24,000 -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the West Sussex region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 14 (60.87%) ITIL
1 14 (60.87%) MS Excel
2 11 (47.83%) Windows
2 11 (47.83%) MS Office
2 11 (47.83%) Active Directory
3 7 (30.43%) Blackberry
3 7 (30.43%) Blackberry Enterprise Server
3 7 (30.43%) MS Visio
3 7 (30.43%) MS Exchange
4 6 (26.09%) SQL Server
4 6 (26.09%) Microsoft
4 6 (26.09%) Finance
4 6 (26.09%) Windows 7
4 6 (26.09%) Enterprise Software
5 5 (21.74%) Windows XP
5 5 (21.74%) SLA
6 4 (17.39%) CRM
6 4 (17.39%) SCCM
6 4 (17.39%) Service Delivery
6 4 (17.39%) Local Government
7 3 (13.04%) Firewall
7 3 (13.04%) Remedy
7 3 (13.04%) TCP/IP
7 3 (13.04%) Cisco Certification
7 3 (13.04%) SQL
7 3 (13.04%) Cisco
7 3 (13.04%) LAN
7 3 (13.04%) WAN
8 2 (8.696%) Windows Server 2003
8 2 (8.696%) Management Information System

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the West Sussex region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (30.43%) Blackberry Enterprise Server
1 7 (30.43%) MS Exchange
2 1 (4.348%) Lync
2 1 (4.348%) Exchange Server 2010
Applications
1 14 (60.87%) MS Excel
2 11 (47.83%) MS Office
3 7 (30.43%) MS Visio
Communications & Networking
1 3 (13.04%) Firewall
1 3 (13.04%) TCP/IP
1 3 (13.04%) LAN
1 3 (13.04%) WAN
2 1 (4.348%) SAN
Database & Business Intelligence
1 6 (26.09%) SQL Server
General
1 6 (26.09%) Finance
2 4 (17.39%) Local Government
Miscellaneous
1 7 (30.43%) Blackberry
2 6 (26.09%) Enterprise Software
3 2 (8.696%) Management Information System
4 1 (4.348%) Computer Science
Operating Systems
1 11 (47.83%) Windows
2 6 (26.09%) Windows 7
3 5 (21.74%) Windows XP
4 2 (8.696%) Windows Server 2003
4 2 (8.696%) Windows Server 2008
5 1 (4.348%) UNIX
5 1 (4.348%) Linux
Processes & Methodologies
1 14 (60.87%) ITIL
2 4 (17.39%) CRM
2 4 (17.39%) Service Delivery
3 1 (4.348%) Continuous Improvement
3 1 (4.348%) Change Control
3 1 (4.348%) Time Management
3 1 (4.348%) Problem Management
3 1 (4.348%) Business Continuity
Programming Languages
1 3 (13.04%) SQL
Qualifications
1 3 (13.04%) Cisco Certification
2 1 (4.348%) Degree
2 1 (4.348%) Microsoft Certification
2 1 (4.348%) ITIL Certification
2 1 (4.348%) MCP
Quality Assurance & Compliance
1 5 (21.74%) SLA
2 1 (4.348%) ISO/IEC 27001
2 1 (4.348%) ISO 9001
System Software
1 11 (47.83%) Active Directory
2 1 (4.348%) VMware Infrastructure
Systems Management
1 4 (17.39%) SCCM
Vendors
1 6 (26.09%) Microsoft
2 3 (13.04%) Remedy
2 3 (13.04%) Cisco
3 1 (4.348%) Capita
3 1 (4.348%) VMware
3 1 (4.348%) Avaya
3 1 (4.348%) HP
3 1 (4.348%) Citrix