The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 81 72 102
Rank change year-on-year
-9 +30
Permanent jobs requiring a Service Desk Analyst 16 20 9
As % of all permanent IT jobs located in West Sussex 1.35% 1.83% 0.61%
As % of the Job Titles category 1.38% 1.88% 0.63%
Number of salaries quoted 7 19 9
Average salary £17,000 £21,250 £24,500
Average salary % change year-on-year
-20.00% -13.26%
90% offered a salary of more than £16,800 £21,250 £20,250
10% offered a salary of more than £23,000 £22,200 £27,000
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Sussex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Sussex
Permanent IT job ads with a match in the
Job Titles category
1157 1065 1428
As % of all permanent IT jobs located in West Sussex 97.88% 97.53% 96.62%
Number of salaries quoted 1011 968 1242
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £26,000 £22,000 £24,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in West Sussex

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the West Sussex region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in West Sussex

Service Desk Analyst
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the West Sussex region.

Service Desk Analyst Salary Trend in West Sussex

Service Desk Analyst
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the West Sussex region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Worthing +1 6 £16,500 -25.00%
Gatwick - 5 £17,000 -
Crawley -2 2 £29,000 +34.88%
Haywards Heath - 2 - -
East Grinstead - 1 - - 1
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in West Sussex

For the 6 months to 17 September 2014, IT jobs across the West Sussex region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 21 (75.00%) Microsoft
2 19 (67.86%) ITIL
2 19 (67.86%) Active Directory
3 15 (53.57%) Windows
4 11 (39.29%) Windows 7
5 10 (35.71%) MS Office
6 9 (32.14%) SLA
7 8 (28.57%) MS Excel
8 7 (25.00%) MS Exchange
8 7 (25.00%) Finance
8 7 (25.00%) Incident Management
9 5 (17.86%) C
9 5 (17.86%) Avaya
9 5 (17.86%) Service Management
10 4 (14.29%) Citrix
11 3 (10.71%) PRINCE2
11 3 (10.71%) Windows XP
11 3 (10.71%) DHCP
11 3 (10.71%) Project Management
11 3 (10.71%) Firewall
11 3 (10.71%) Windows Server 2008
11 3 (10.71%) Continuous Improvement
11 3 (10.71%) Windows Server 2012
11 3 (10.71%) SCSM
11 3 (10.71%) Analytical Skills
12 2 (7.14%) TCP/IP
12 2 (7.14%) DNS
12 2 (7.14%) CCNA
12 2 (7.14%) Cisco Certification
12 2 (7.14%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills in West Sussex by Category

For the 6 months to 17 September 2014, IT jobs across the West Sussex region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (25.00%) MS Exchange
2 2 (7.14%) Exchange Server 2010
3 1 (3.57%) Exchange Server 2003
3 1 (3.57%) Exchange Server 2007
Applications
1 10 (35.71%) MS Office
2 8 (28.57%) MS Excel
3 1 (3.57%) MS PowerPoint
Business Applications
1 2 (7.14%) Dynamics NAV
Cloud Services
1 1 (3.57%) Google Apps
Communications & Networking
1 3 (10.71%) Firewall
1 3 (10.71%) DHCP
2 2 (7.14%) TCP/IP
2 2 (7.14%) DNS
3 1 (3.57%) Wireless
3 1 (3.57%) IP Telephony
3 1 (3.57%) Cisco ASA
3 1 (3.57%) FWSM
General
1 7 (25.00%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.57%) COM
Miscellaneous
1 3 (10.71%) Analytical Skills
2 2 (7.14%) Firmware
3 1 (3.57%) PDA
3 1 (3.57%) Statistics
3 1 (3.57%) Computer Science
Operating Systems
1 15 (53.57%) Windows
2 11 (39.29%) Windows 7
3 3 (10.71%) Windows Server 2012
3 3 (10.71%) Windows XP
3 3 (10.71%) Windows Server 2008
4 1 (3.57%) VMS
4 1 (3.57%) Windows Server 2003
4 1 (3.57%) Windows Vista
4 1 (3.57%) Windows 2000
Processes & Methodologies
1 19 (67.86%) ITIL
2 7 (25.00%) Incident Management
3 5 (17.86%) Service Management
4 3 (10.71%) PRINCE2
4 3 (10.71%) Continuous Improvement
4 3 (10.71%) Project Management
5 2 (7.14%) Service Delivery
6 1 (3.57%) Change Management
6 1 (3.57%) Configuration Management
Programming Languages
1 5 (17.86%) C
Qualifications
1 2 (7.14%) CCNA
1 2 (7.14%) Cisco Certification
1 2 (7.14%) Microsoft Certification
1 2 (7.14%) Network+ Certification
2 1 (3.57%) MOS
2 1 (3.57%) MCITP
2 1 (3.57%) Degree
2 1 (3.57%) SC Cleared
2 1 (3.57%) Security Cleared
2 1 (3.57%) ITIL Foundation Certificate
2 1 (3.57%) MCP
2 1 (3.57%) MCSE
2 1 (3.57%) MCSA
Quality Assurance & Compliance
1 9 (32.14%) SLA
System Software
1 19 (67.86%) Active Directory
2 2 (7.14%) VMware Infrastructure
2 2 (7.14%) Hyper-V
Systems Management
1 3 (10.71%) SCSM
Vendors
1 21 (75.00%) Microsoft
2 5 (17.86%) Avaya
3 4 (14.29%) Citrix
4 2 (7.14%) VMware
5 1 (3.57%) Google
5 1 (3.57%) SolarWinds
5 1 (3.57%) F5
5 1 (3.57%) Juniper
5 1 (3.57%) Cisco