The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 292 291 328
Rank change year-on-year
-1 +37
Permanent jobs requiring a Service Desk Analyst 167 153 115
As % of all permanent IT jobs located in the South East 0.74% 0.69% 0.50%
As % of the Job Titles category 0.78% 0.73% 0.52%
Number of salaries quoted 155 140 98
Average salary £22,000 £20,500 £23,500
Average salary % change year-on-year
+7.31% -12.76%
90% offered a salary of more than £18,000 £17,000 £18,000
10% offered a salary of more than £32,000 £25,500 £32,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21539 21041 22178
As % of all permanent IT jobs located in the South East 94.86% 95.01% 95.57%
Number of salaries quoted 17272 17360 18952
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 25 July 2014.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey 0 45 £26,375 +12.23% 4
Hampshire -6 41 £20,000 +8.10%
Oxfordshire +21 25 £19,000 -7.31% 1
Berkshire 0 21 £21,500 +6.17% 4
West Sussex -8 11 £21,750 -1.13%
Kent -6 7 £21,500 -14.00% 2
Buckinghamshire -8 7 £22,500 -2.17% 2
East Sussex -14 6 £21,250 -11.45% 4
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 25 July 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 232 (66.10%) Windows
2 192 (54.70%) ITIL
3 191 (54.42%) Active Directory
4 152 (43.30%) Microsoft
5 137 (39.03%) MS Office
6 116 (33.05%) MS Excel
7 95 (27.07%) SLA
8 94 (26.78%) MS Exchange
9 86 (24.50%) Citrix
10 83 (23.65%) Windows 7
11 63 (17.95%) Windows XP
12 59 (16.81%) Microsoft Certification
13 51 (14.53%) Cisco
14 49 (13.96%) Incident Management
15 45 (12.82%) Exchange Server 2007
16 44 (12.54%) Windows Server 2008
17 41 (11.68%) SharePoint
18 40 (11.40%) MCSE
18 40 (11.40%) VMware
19 36 (10.26%) Finance
19 36 (10.26%) HP
20 33 (9.40%) SCCM
21 32 (9.12%) Cisco Certification
21 32 (9.12%) CCNA
21 32 (9.12%) MCP
22 31 (8.83%) MCSA
22 31 (8.83%) DNS
22 31 (8.83%) VoIP
22 31 (8.83%) VMware Infrastructure
23 30 (8.55%) Service Management

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 25 July 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (26.78%) MS Exchange
2 45 (12.82%) Exchange Server 2007
3 41 (11.68%) SharePoint
4 20 (5.70%) Exchange Server 2010
4 20 (5.70%) SharePoint 2010
5 13 (3.70%) Exchange Server 2003
6 11 (3.13%) Lync
7 7 (1.99%) IBM Notes
8 6 (1.71%) Blackberry Enterprise Server
8 6 (1.71%) CMS
9 5 (1.42%) Exchange Server 2000
9 5 (1.42%) Moodle
10 3 (0.85%) IIS
11 2 (0.57%) WorkSite
12 1 (0.28%) Exchange Server 2013
Applications
1 137 (39.03%) MS Office
2 116 (33.05%) MS Excel
3 9 (2.56%) MS PowerPoint
Business Applications
1 2 (0.57%) Dynamics NAV
2 1 (0.28%) Remedy ITSM
Cloud Services
1 13 (3.70%) Microsoft Azure
2 5 (1.42%) Office 365
3 1 (0.28%) Google Apps
Communications & Networking
1 31 (8.83%) VoIP
1 31 (8.83%) DNS
2 28 (7.98%) SAN
3 27 (7.69%) Wireless
4 26 (7.41%) DHCP
5 25 (7.12%) WAN
6 24 (6.84%) LAN
7 20 (5.70%) Firewall
8 19 (5.41%) Internet
9 17 (4.84%) IP Telephony
9 17 (4.84%) TCP/IP
10 13 (3.70%) VPN
11 12 (3.42%) Cisco IPT
11 12 (3.42%) Broadband
12 11 (3.13%) ADSL
12 11 (3.13%) Cisco ASA
13 10 (2.85%) Ethernet
14 9 (2.56%) FWSM
15 3 (0.85%) Unified Communications
15 3 (0.85%) Network Security
Database & Business Intelligence
1 5 (1.42%) SQL Server
2 4 (1.14%) Data Warehouse
3 1 (0.28%) Relational Database
3 1 (0.28%) Crystal Reports
Development Applications
1 4 (1.14%) Team Foundation Server
General
1 36 (10.26%) Finance
2 28 (7.98%) Telecoms
3 17 (4.84%) Legal
4 13 (3.70%) Retail
5 4 (1.14%) Banking
6 3 (0.85%) Law
6 3 (0.85%) German Language
7 2 (0.57%) French Language
7 2 (0.57%) Pharmaceutical
7 2 (0.57%) Front Office
7 2 (0.57%) Manufacturing
8 1 (0.28%) Portuguese Language
Libraries, Frameworks & Software Standards
1 3 (0.85%) HTML
2 1 (0.28%) COM
2 1 (0.28%) XML
Miscellaneous
1 15 (4.27%) Blackberry
2 9 (2.56%) Firmware
3 8 (2.28%) EPoS
3 8 (2.28%) Statistics
4 6 (1.71%) Informatics
4 6 (1.71%) Management Information System
5 5 (1.42%) Mathematics
6 4 (1.14%) Computer Science
6 4 (1.14%) iPhone
7 3 (0.85%) IVR
7 3 (0.85%) Handset
8 2 (0.57%) CMDB
9 1 (0.28%) Fat Client
9 1 (0.28%) PDA
9 1 (0.28%) iSeries
9 1 (0.28%) Replication
9 1 (0.28%) Clustering
9 1 (0.28%) NHS
9 1 (0.28%) Thin Client
9 1 (0.28%) PMI
Operating Systems
1 232 (66.10%) Windows
2 83 (23.65%) Windows 7
3 63 (17.95%) Windows XP
4 44 (12.54%) Windows Server 2008
5 23 (6.55%) Windows Server 2012
6 20 (5.70%) Windows 8
7 18 (5.13%) Windows Server 2003
8 7 (1.99%) Windows 2000
9 5 (1.42%) Windows 2000 Server
10 4 (1.14%) Linux
10 4 (1.14%) Windows Vista
11 3 (0.85%) Android
12 2 (0.57%) Mac OS X
13 1 (0.28%) UNIX
13 1 (0.28%) Mac OS
Processes & Methodologies
1 192 (54.70%) ITIL
2 49 (13.96%) Incident Management
3 30 (8.55%) Service Management
4 26 (7.41%) Problem Management
5 24 (6.84%) Service Delivery
6 18 (5.13%) ITSM
7 17 (4.84%) CAD
8 16 (4.56%) Workflow
8 16 (4.56%) Change Management
8 16 (4.56%) Workflow Management
9 14 (3.99%) ITIL V3
9 14 (3.99%) Network Monitoring
10 13 (3.70%) Software Distribution
11 7 (1.99%) Time Management
12 6 (1.71%) Configuration Management
13 5 (1.42%) Project Management
13 5 (1.42%) Service Desk Management
13 5 (1.42%) Continuous Improvement
14 4 (1.14%) Document Management
15 3 (0.85%) ITIL V2
Programming Languages
1 22 (6.27%) SQL
2 21 (5.98%) C
3 12 (3.42%) PowerShell
4 3 (0.85%) C#
4 3 (0.85%) JavaScript
5 1 (0.28%) PHP
Qualifications
1 59 (16.81%) Microsoft Certification
2 40 (11.40%) MCSE
3 32 (9.12%) CCNA
3 32 (9.12%) Cisco Certification
3 32 (9.12%) MCP
4 31 (8.83%) MCSA
5 27 (7.69%) A+ Certification
5 27 (7.69%) MCITP
6 24 (6.84%) Security Cleared
7 22 (6.27%) Network+ Certification
8 20 (5.70%) SC Cleared
9 14 (3.99%) MCTS
10 12 (3.42%) ITIL Certification
11 11 (3.13%) MOS
12 8 (2.28%) Degree
12 8 (2.28%) ITIL Foundation Certificate
13 7 (1.99%) DV Cleared
14 6 (1.71%) MCDST
15 3 (0.85%) CCNP
16 2 (0.57%) JNCIA
Quality Assurance & Compliance
1 95 (27.07%) SLA
2 4 (1.14%) QA
3 1 (0.28%) TickIT
System Software
1 191 (54.42%) Active Directory
2 31 (8.83%) VMware Infrastructure
3 19 (5.41%) vSphere
4 16 (4.56%) VMware ESXi
5 15 (4.27%) XenApp
6 7 (1.99%) Terminal Services
7 4 (1.14%) UAG
8 2 (0.57%) XenDesktop
8 2 (0.57%) Citrix Presentation Server
8 2 (0.57%) Hyper-V
9 1 (0.28%) vCloud
Systems Management
1 33 (9.40%) SCCM
2 13 (3.70%) Norton AntiVirus
2 13 (3.70%) Backup Exec
3 6 (1.71%) DameWare
4 5 (1.42%) ServiceCenter
5 3 (0.85%) Cisco UCCX
6 2 (0.57%) SCOM
Vendors
1 152 (43.30%) Microsoft
2 86 (24.50%) Citrix
3 51 (14.53%) Cisco
4 40 (11.40%) VMware
5 36 (10.26%) HP
6 24 (6.84%) Juniper
7 23 (6.55%) Apple
8 22 (6.27%) Remedy
9 16 (4.56%) Avaya
10 15 (4.27%) Symantec
11 13 (3.70%) CheckPoint
11 13 (3.70%) Veeam
11 13 (3.70%) EMC
11 13 (3.70%) Meru Networks
12 12 (3.42%) F5
12 12 (3.42%) NetIQ
13 11 (3.13%) SolarWinds
14 9 (2.56%) Sophos
14 9 (2.56%) BMC
15 8 (2.28%) SAP
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 11 hours ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 2 days ago
Kent
Capita - ITIN
Salary: £20000.00 - £25000.00 per annum + based on exp
Posted: 3 days ago
Milton Keynes, Buckinghamshire
HMGCC
Salary: From £20,700 to £26,500 per annum + excellent benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
HMGCC
Posted: 4 days ago
Reading
Hays IT - Uk Posting account
Salary: £18000.00 - £24000.00 per annum + Benefits
Posted: 7 days ago
Reigate
Capita - ITIN
Salary: £18000.00 - £25000.00 per annum + Generous Shift allowance
Posted: 7 days ago
Slough
Hays IT - Uk Posting account
Salary: £23000.00 - £28000.00 per annum + Benefits
Posted: 11 days ago
Surrey
Hays IT - Uk Posting account
Salary: £18000.00 - £22000.00 per annum
Posted: 16 days ago