The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 21 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 253 272 344
Rank change year-on-year
+19 +72
Permanent jobs requiring a Service Desk Analyst 211 191 101
As % of all permanent IT jobs located in the South East 0.98% 0.80% 0.45%
As % of the Job Titles category 1.03% 0.84% 0.47%
Number of salaries quoted 180 180 94
Average salary £21,750 £22,000 £22,500
Average salary % change year-on-year
-1.13% -2.22%
90% offered a salary of more than £19,000 £18,500 £18,650
10% offered a salary of more than £28,000 £27,500 £25,700
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20474 22730 21338
As % of all permanent IT jobs located in the South East 94.99% 94.74% 95.06%
Number of salaries quoted 16495 18160 17670
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £64,866 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 21 April 2015.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 21 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +13 67 £21,750 -3.33% 3
Hampshire +16 58 £21,000 +7.69% 5
Buckinghamshire +12 25 £23,000 +4.54% 2
Berkshire 0 24 £20,000 -17.52% 5
West Sussex +11 20 £23,250 +9.41% 2
Kent +11 11 £25,000 +6.38% 1
East Sussex -13 4 £21,750 +2.35% 3
Oxfordshire +11 2 £26,750 +48.61% 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 21 April 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 282 (65.28%) Windows
2 259 (59.95%) Microsoft
3 239 (55.32%) MS Office
4 215 (49.77%) ITIL
5 205 (47.45%) Active Directory
6 182 (42.13%) MS Excel
7 167 (38.66%) Windows 7
8 117 (27.08%) SLA
9 96 (22.22%) MS Exchange
10 93 (21.53%) Windows XP
11 84 (19.44%) Incident Management
12 81 (18.75%) Citrix
13 77 (17.82%) Service Management
14 66 (15.28%) WAN
15 58 (13.43%) LAN
16 55 (12.73%) MCP
16 55 (12.73%) HP
17 54 (12.50%) Blackberry
18 52 (12.04%) Windows 8
19 51 (11.81%) DNS
20 48 (11.11%) TCP/IP
21 46 (10.65%) Finance
22 45 (10.42%) VMware
23 42 (9.72%) Service Delivery
23 42 (9.72%) Internet
24 41 (9.49%) VMware Infrastructure
25 39 (9.03%) A+ Certification
26 38 (8.80%) Microsoft Certification
26 38 (8.80%) Exchange Server 2007
27 37 (8.56%) Windows Server 2008

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 21 April 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 96 (22.22%) MS Exchange
2 38 (8.80%) Exchange Server 2007
3 29 (6.71%) Exchange Server 2010
4 24 (5.56%) SharePoint
5 22 (5.09%) Exchange Server 2003
6 11 (2.55%) IBM Notes
7 9 (2.08%) Blackberry Enterprise Server
8 8 (1.85%) Exchange Server 2000
9 5 (1.16%) Lync
10 3 (0.69%) SharePoint 2010
11 2 (0.46%) WorkSite
11 2 (0.46%) Exchange Server 2013
Applications
1 239 (55.32%) MS Office
2 182 (42.13%) MS Excel
3 19 (4.40%) MS PowerPoint
4 2 (0.46%) MS Visio
Business Applications
1 10 (2.31%) Agresso
Cloud Services
1 5 (1.16%) Amazon AWS
2 1 (0.23%) SaaS
Communications & Networking
1 66 (15.28%) WAN
2 58 (13.43%) LAN
3 51 (11.81%) DNS
4 48 (11.11%) TCP/IP
5 42 (9.72%) Internet
6 36 (8.33%) DHCP
7 30 (6.94%) Firewall
8 24 (5.56%) VPN
9 19 (4.40%) VoIP
10 18 (4.17%) SAN
11 16 (3.70%) SSL
12 11 (2.55%) Wireless
13 8 (1.85%) Broadband
14 7 (1.62%) Cisco IPT
15 4 (0.93%) Intranet
16 1 (0.23%) CTI
16 1 (0.23%) Wi-Fi
16 1 (0.23%) Extranet
16 1 (0.23%) Unified Communications
16 1 (0.23%) VLAN
Database & Business Intelligence
1 1 (0.23%) SQL Server
Development Applications
1 2 (0.46%) Yeoman
2 1 (0.23%) JIRA
General
1 46 (10.65%) Finance
2 13 (3.01%) Telecoms
3 7 (1.62%) Retail
4 6 (1.39%) Law
5 4 (0.93%) Manufacturing
6 3 (0.69%) Legal
7 2 (0.46%) Advertising
7 2 (0.46%) Banking
Libraries, Frameworks & Software Standards
1 2 (0.46%) HTML
1 2 (0.46%) COM
1 2 (0.46%) CSS
1 2 (0.46%) EDI
2 1 (0.23%) WAP
2 1 (0.23%) Mason
Miscellaneous
1 54 (12.50%) Blackberry
2 37 (8.56%) Analytical Skills
3 17 (3.94%) Thin Client
3 17 (3.94%) Fat Client
4 8 (1.85%) Management Information System
5 7 (1.62%) Video Conferencing
5 7 (1.62%) iPhone
6 6 (1.39%) Computer Science
6 6 (1.39%) EPoS
7 5 (1.16%) CMDB
8 4 (0.93%) FMCG
8 4 (0.93%) Handset
8 4 (0.93%) BYOD
9 3 (0.69%) Mobile Computing
10 2 (0.46%) Mobile App
10 2 (0.46%) Enterprise Software
10 2 (0.46%) PDA
10 2 (0.46%) Statistics
10 2 (0.46%) iPad
10 2 (0.46%) Enterprise Storage
Operating Systems
1 282 (65.28%) Windows
2 167 (38.66%) Windows 7
3 93 (21.53%) Windows XP
4 52 (12.04%) Windows 8
5 37 (8.56%) Windows Server 2008
6 34 (7.87%) Windows Server 2003
7 25 (5.79%) Windows Vista
8 11 (2.55%) Mac OS
9 8 (1.85%) Windows 2000 Server
10 6 (1.39%) Linux
11 4 (0.93%) Mac OS X
11 4 (0.93%) Apple iOS
12 3 (0.69%) UNIX
12 3 (0.69%) Windows Server 2012
13 1 (0.23%) Android
Processes & Methodologies
1 215 (49.77%) ITIL
2 84 (19.44%) Incident Management
3 77 (17.82%) Service Management
4 42 (9.72%) Service Delivery
5 32 (7.41%) ITSM
6 22 (5.09%) Kalman Filter
7 19 (4.40%) Service Desk Management
7 19 (4.40%) Change Management
8 18 (4.17%) Problem Management
8 18 (4.17%) Mentoring
9 11 (2.55%) Project Planning
10 8 (1.85%) Continuous Improvement
11 7 (1.62%) Configuration Management
12 6 (1.39%) Time Management
13 5 (1.16%) Knowledge Management
13 5 (1.16%) Line Management
13 5 (1.16%) E-Commerce
13 5 (1.16%) Agile Software Development
13 5 (1.16%) Cyber Security
14 4 (0.93%) Business Continuity
Programming Languages
1 4 (0.93%) SQL
2 1 (0.23%) C
2 1 (0.23%) JavaScript
2 1 (0.23%) PHP
Qualifications
1 55 (12.73%) MCP
2 39 (9.03%) A+ Certification
3 38 (8.80%) Microsoft Certification
4 32 (7.41%) CCNA
4 32 (7.41%) Cisco Certification
5 31 (7.18%) Security Cleared
6 27 (6.25%) MCITP
7 25 (5.79%) SC Cleared
8 24 (5.56%) ITIL Foundation Certificate
9 21 (4.86%) ITIL Certification
10 18 (4.17%) MCDST
11 14 (3.24%) MCTS
12 11 (2.55%) MCSE
13 10 (2.31%) Degree
14 8 (1.85%) DV Cleared
15 7 (1.62%) HND
16 5 (1.16%) MCSA
16 5 (1.16%) SAP Certification
17 1 (0.23%) MOS
Quality Assurance & Compliance
1 117 (27.08%) SLA
2 6 (1.39%) ISO/IEC 27001
3 5 (1.16%) ISO 9001
System Software
1 205 (47.45%) Active Directory
2 41 (9.49%) VMware Infrastructure
3 33 (7.64%) XenApp
4 21 (4.86%) Hyper-V
5 18 (4.17%) Terminal Services
6 16 (3.70%) Citrix Presentation Server
6 16 (3.70%) XenDesktop
7 2 (0.46%) XenServer
7 2 (0.46%) KVM
8 1 (0.23%) vSphere
Systems Management
1 32 (7.41%) SCCM
2 30 (6.94%) Backup Exec
3 15 (3.47%) Norton AntiVirus
4 6 (1.39%) DameWare
5 4 (0.93%) SCSM
6 3 (0.69%) ZENworks
7 2 (0.46%) Tivoli
7 2 (0.46%) Tivoli Storage Manager
8 1 (0.23%) WSUS
8 1 (0.23%) SCOM
Vendors
1 259 (59.95%) Microsoft
2 81 (18.75%) Citrix
3 55 (12.73%) HP
4 45 (10.42%) VMware
5 36 (8.33%) Cisco
6 31 (7.18%) Symantec
7 16 (3.70%) SonicWALL
8 15 (3.47%) Veeam
8 15 (3.47%) Dell
9 12 (2.78%) Apple
10 11 (2.55%) Lotus
11 7 (1.62%) SAP
11 7 (1.62%) Juniper
12 6 (1.39%) Remedy
13 5 (1.16%) IBM
14 4 (0.93%) Avaya
14 4 (0.93%) Salesforce.com
15 2 (0.46%) McAfee
15 2 (0.46%) Mitel
15 2 (0.46%) ServiceNow
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: 4 hours ago
Guildford, Surrey
Hudson IT
Salary: £20000 - £27200 per annum + Package
Posted: 17 hours ago
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: 22 hours ago
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Salary: £21000.00 - £25000.00 per annum + pension, parking, training
Posted: 3 days ago
Southampton, Hampshire
Experis Ltd
Salary: £20000 - £22000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Dorking, Surrey
Oscar Associates (UK) Ltd
Salary: £19000 - £23000 per annum
Posted: 4 days ago
Reading, Berkshire
Austin Fraser
Salary: £17000.00 - £20000.00 per annum + Excellent Benefits
Posted: 4 days ago
Reading, Berkshire
Austin Fraser
Salary: £17000 - £20000 per annum
Posted: 4 days ago
Reading, Berkshire
Imperative People
Salary: £20000.00 - £25000.00 per annum + full bens
Posted: 4 days ago
Littlehampton
The Body Shop International
Salary: Competitive
Posted: 5 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £22000 per annum + Benefits
Posted: 5 days ago
Reading, Berkshire
Allied Worldwide
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Havant
Hays IT - Uk Posting account
Salary: £12.00 - £14.00 per hour + DOE
Posted: 7 days ago
Reading
Austin Fraser Limited
Salary: £20000.00 - £21000.00 per annum + Excellent Benefits
Posted: 25 days ago
East Grinstead, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 26 days ago