The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 244 281 340
Rank change year-on-year
+37 +59
Permanent jobs requiring a Service Desk Analyst 204 166 105
As % of all permanent IT jobs located in the South East 0.99% 0.73% 0.47%
As % of the Job Titles category 1.04% 0.77% 0.49%
Number of salaries quoted 164 156 96
Average salary £22,500 £22,000 £22,500
Average salary % change year-on-year
+2.27% -2.22%
90% offered a salary of more than £19,000 £18,000 £18,500
10% offered a salary of more than £28,000 £28,700 £27,250
UK excluding London average salary £22,000 £21,000 £21,000
% change year-on-year
+4.76% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19601 21628 21215
As % of all permanent IT jobs located in the South East 95.13% 94.78% 95.10%
Number of salaries quoted 15851 17539 17558
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £63,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 22 May 2015.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +29 59 £22,000 +12.82% 6
Surrey 0 43 £23,000 +2.22% 3
Berkshire +17 33 £19,700 -18.93% 2
Buckinghamshire +16 29 £22,000 - 2
West Sussex +16 26 £23,500 +2.17%
Kent +11 12 £25,000 -3.84% 1
Oxfordshire 0 2 £26,750 +48.61% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 22 May 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 292 (67.28%) Windows
2 255 (58.76%) Microsoft
3 231 (53.23%) MS Office
4 213 (49.08%) ITIL
5 202 (46.54%) Active Directory
6 178 (41.01%) MS Excel
7 169 (38.94%) Windows 7
8 118 (27.19%) SLA
9 95 (21.89%) Windows XP
10 91 (20.97%) Incident Management
11 87 (20.05%) MS Exchange
12 78 (17.97%) Service Management
13 66 (15.21%) MCP
13 66 (15.21%) Citrix
13 66 (15.21%) Windows 8
14 58 (13.36%) WAN
15 57 (13.13%) LAN
16 51 (11.75%) Microsoft Certification
17 41 (9.45%) DNS
17 41 (9.45%) Service Delivery
17 41 (9.45%) Security Cleared
18 40 (9.22%) Blackberry
18 40 (9.22%) Finance
18 40 (9.22%) VMware
18 40 (9.22%) TCP/IP
18 40 (9.22%) HP
19 38 (8.76%) A+ Certification
20 35 (8.06%) Windows Server 2003
20 35 (8.06%) VMware Infrastructure
21 34 (7.83%) Windows Server 2008

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 May 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 87 (20.05%) MS Exchange
2 28 (6.45%) Exchange Server 2007
3 25 (5.76%) Exchange Server 2010
4 18 (4.15%) SharePoint
5 17 (3.92%) Exchange Server 2003
6 12 (2.76%) Exchange Server 2000
7 9 (2.07%) IBM Notes
8 5 (1.15%) Lync
8 5 (1.15%) Blackberry Enterprise Server
9 3 (0.69%) SharePoint 2010
10 2 (0.46%) WorkSite
11 1 (0.23%) Exchange Server 2013
Applications
1 231 (53.23%) MS Office
2 178 (41.01%) MS Excel
3 19 (4.38%) MS PowerPoint
4 2 (0.46%) MS Visio
Business Applications
1 10 (2.30%) Agresso
Cloud Services
1 4 (0.92%) Amazon AWS
2 1 (0.23%) SaaS
2 1 (0.23%) Office 365
Communications & Networking
1 58 (13.36%) WAN
2 57 (13.13%) LAN
3 41 (9.45%) DNS
4 40 (9.22%) TCP/IP
5 30 (6.91%) Internet
6 29 (6.68%) DHCP
7 27 (6.22%) VPN
8 26 (5.99%) Firewall
9 19 (4.38%) VoIP
10 14 (3.23%) SAN
11 13 (3.00%) SSL
12 11 (2.53%) Wireless
13 5 (1.15%) Cisco IPT
14 4 (0.92%) Intranet
15 3 (0.69%) WebEx
16 2 (0.46%) MPLS
16 2 (0.46%) PBX
16 2 (0.46%) ADSL
16 2 (0.46%) CTI
16 2 (0.46%) VLAN
Database & Business Intelligence
1 4 (0.92%) SQL Server
2 2 (0.46%) Crystal Reports
2 2 (0.46%) Relational Database
Development Applications
1 4 (0.92%) Yeoman
2 1 (0.23%) JIRA
2 1 (0.23%) InstallShield
General
1 40 (9.22%) Finance
2 16 (3.69%) Telecoms
3 10 (2.30%) Retail
4 7 (1.61%) Law
5 5 (1.15%) Manufacturing
6 4 (0.92%) Legal
7 2 (0.46%) Banking
7 2 (0.46%) Aerospace
7 2 (0.46%) Publishing
8 1 (0.23%) Advertising
Libraries, Frameworks & Software Standards
1 2 (0.46%) EDI
1 2 (0.46%) COM
1 2 (0.46%) CSS
1 2 (0.46%) HTML
2 1 (0.23%) Application Packaging
2 1 (0.23%) JSP
Miscellaneous
1 40 (9.22%) Blackberry
2 32 (7.37%) Analytical Skills
3 15 (3.46%) Thin Client
3 15 (3.46%) Fat Client
4 9 (2.07%) EPoS
4 9 (2.07%) Management Information System
5 8 (1.84%) Computer Science
6 5 (1.15%) CMDB
7 4 (0.92%) FMCG
7 4 (0.92%) iPhone
7 4 (0.92%) iPad
8 3 (0.69%) Mobile Computing
8 3 (0.69%) Handset
9 2 (0.46%) PDA
9 2 (0.46%) Statistics
9 2 (0.46%) User Experience
9 2 (0.46%) Enterprise Storage
9 2 (0.46%) Mobile App
9 2 (0.46%) Enterprise Software
10 1 (0.23%) Visualisation
Operating Systems
1 292 (67.28%) Windows
2 169 (38.94%) Windows 7
3 95 (21.89%) Windows XP
4 66 (15.21%) Windows 8
5 35 (8.06%) Windows Server 2003
6 34 (7.83%) Windows Server 2008
7 21 (4.84%) Windows Vista
8 12 (2.76%) Windows 2000 Server
9 8 (1.84%) Linux
9 8 (1.84%) Mac OS
10 6 (1.38%) Windows Server 2012
11 3 (0.69%) Apple iOS
11 3 (0.69%) UNIX
12 1 (0.23%) Android
12 1 (0.23%) Mac OS X
Processes & Methodologies
1 213 (49.08%) ITIL
2 91 (20.97%) Incident Management
3 78 (17.97%) Service Management
4 41 (9.45%) Service Delivery
5 29 (6.68%) ITSM
6 24 (5.53%) Problem Management
7 23 (5.30%) Service Desk Management
8 18 (4.15%) Mentoring
9 14 (3.23%) Change Management
10 10 (2.30%) Kalman Filter
10 10 (2.30%) Continuous Improvement
11 8 (1.84%) Time Management
11 8 (1.84%) Project Planning
12 7 (1.61%) Configuration Management
13 6 (1.38%) Software Deployment
14 5 (1.15%) Network Monitoring
14 5 (1.15%) Line Management
15 4 (0.92%) Agile Software Development
16 3 (0.69%) ITIL V3
16 3 (0.69%) Software Testing
Programming Languages
1 7 (1.61%) SQL
2 1 (0.23%) JavaScript
2 1 (0.23%) PHP
2 1 (0.23%) C
Qualifications
1 66 (15.21%) MCP
2 51 (11.75%) Microsoft Certification
3 41 (9.45%) Security Cleared
4 38 (8.76%) A+ Certification
5 34 (7.83%) MCITP
6 31 (7.14%) SC Cleared
7 25 (5.76%) Cisco Certification
7 25 (5.76%) ITIL Foundation Certificate
8 24 (5.53%) CCNA
9 22 (5.07%) MCDST
10 21 (4.84%) ITIL Certification
11 18 (4.15%) MCTS
12 13 (3.00%) MCSE
13 12 (2.76%) Degree
14 8 (1.84%) DV Cleared
15 5 (1.15%) HND
15 5 (1.15%) MCSA
16 4 (0.92%) SAP Certification
17 2 (0.46%) MOS
Quality Assurance & Compliance
1 118 (27.19%) SLA
2 5 (1.15%) ISO/IEC 27001
3 4 (0.92%) ISO 9001
4 1 (0.23%) JSP 440
System Software
1 202 (46.54%) Active Directory
2 35 (8.06%) VMware Infrastructure
3 23 (5.30%) XenApp
4 19 (4.38%) Hyper-V
5 13 (3.00%) Terminal Services
6 11 (2.53%) XenDesktop
6 11 (2.53%) Citrix Presentation Server
7 3 (0.69%) KVM
7 3 (0.69%) XenServer
8 1 (0.23%) vSphere
Systems Management
1 34 (7.83%) SCCM
2 22 (5.07%) Backup Exec
3 10 (2.30%) Norton AntiVirus
4 6 (1.38%) DameWare
5 4 (0.92%) SCSM
6 3 (0.69%) ZENworks
7 2 (0.46%) Tivoli
7 2 (0.46%) Tivoli Storage Manager
8 1 (0.23%) SCOM
8 1 (0.23%) WSUS
Vendors
1 255 (58.76%) Microsoft
2 66 (15.21%) Citrix
3 40 (9.22%) VMware
3 40 (9.22%) HP
4 34 (7.83%) Cisco
5 23 (5.30%) Symantec
6 12 (2.76%) Dell
6 12 (2.76%) SonicWALL
7 10 (2.30%) Apple
7 10 (2.30%) Veeam
8 9 (2.07%) Lotus
9 6 (1.38%) Remedy
9 6 (1.38%) SAP
9 6 (1.38%) IBM
10 5 (1.15%) Avaya
11 3 (0.69%) Dell KACE
11 3 (0.69%) Adobe
11 3 (0.69%) Salesforce.com
12 2 (0.46%) McAfee
12 2 (0.46%) Mitel
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: Yesterday
Surrey
Vertical IT
Salary: £25000 - £40000 per annum + DOE and Certifications
Posted: Yesterday
Reading, Berkshire
Imperative People
Salary: £20000.00 - £25000.00 per annum + full bens
Posted: 2 days ago
Woking, Surrey
Etech Partners
Salary: Up to £27,000 per annum + Benefits
Posted: 2 days ago
Forest Row, East Sussex
Vadis People
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Southampton, Hampshire
Experis Ltd
Salary: Competitive Package
Posted: 3 days ago
Bordon, Hampshire
Experis Ltd
Salary: £23000.00 - £25000.00 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £28000.00 per annum + shift allowance
Posted: 4 days ago
Basingstoke
Hays IT - Uk Posting account
Salary: £21000.00 - £25000.00 per annum + benefits
Posted: 7 days ago
Winchester
Applause IT Innovation
Salary: £20000 - £25000 per annum
Posted: 8 days ago
Southampton
Hays IT - Uk Posting account
Salary: £11.55 per hour
Posted: 9 days ago
Hampshire
Hays IT - Uk Posting account
Salary: £12.00 - £14.00 per annum
Posted: 9 days ago
Reading, Berkshire, South East
Prospects
Salary: To £19,000
Posted: 10 days ago
Woking, Surrey
IT Lab
Salary: Up to £24,000 per annum
Posted: 23 days ago