The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 July 2016 with a comparison to same period over 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 269 274 298
Rank change year-on-year
+5 +24
Permanent jobs requiring a Service Desk Analyst 169 195 179
As % of all permanent IT jobs located in the South East 0.92% 0.94% 0.78%
As % of the Job Titles category 0.94% 0.97% 0.81%
Number of salaries quoted 150 172 166
Median salary £22,500 £22,750 £21,500
Median salary % change year-on-year
-1.09% +5.81%
90% offered a salary of more than £19,000 £18,500 £18,000
10% offered a salary of more than £28,000 £27,000 £32,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
17949 20098 22128
As % of all permanent IT jobs located in the South East 97.20% 96.81% 96.69%
Number of salaries quoted 15281 16494 17631
Median salary £45,000 £42,500 £42,500
Median salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 28 July 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +61 65 £23,000 -2.12% 8
Buckinghamshire +17 31 £21,500 -4.44% 7
Hampshire -25 27 £20,500 -8.88% 5
West Sussex -5 16 £27,500 +20.87% 5
East Sussex +12 9 £25,000 +16.27%
Oxfordshire -12 9 £22,500 -32.92% 2
Berkshire -15 8 £23,750 +5.55% 1
Kent +12 4 £25,250 +1.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 28 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 259 (69.07%) Windows
2 204 (54.40%) Active Directory
3 191 (50.93%) Microsoft
4 176 (46.93%) MS Office
5 137 (36.53%) SLA
6 130 (34.67%) MS Excel
7 120 (32.00%) ITIL
8 114 (30.40%) Windows 7
9 99 (26.40%) MS Exchange
10 55 (14.67%) Windows Server
11 54 (14.40%) Windows 8
11 54 (14.40%) Cisco
12 49 (13.07%) Windows XP
13 45 (12.00%) Citrix
14 42 (11.20%) Exchange Server 2010
15 38 (10.13%) TCP/IP
16 37 (9.87%) Cisco Certification
16 37 (9.87%) CCNA
17 36 (9.60%) VMware
18 34 (9.07%) Windows Server 2008
18 34 (9.07%) Microsoft Certification
18 34 (9.07%) HP
19 33 (8.80%) WAN
20 32 (8.53%) DNS
21 31 (8.27%) VoIP
22 29 (7.73%) Firewall
22 29 (7.73%) Windows Server 2003
23 27 (7.20%) Windows Vista
23 27 (7.20%) VMware Infrastructure
23 27 (7.20%) Office 365

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (26.40%) MS Exchange
2 42 (11.20%) Exchange Server 2010
3 24 (6.40%) Exchange Server 2007
3 24 (6.40%) SharePoint
4 16 (4.27%) Exchange Server 2003
5 9 (2.40%) Skype for Business
6 7 (1.87%) Blackberry Enterprise Server
6 7 (1.87%) Exchange Server 2000
6 7 (1.87%) Exchange Server 2013
7 4 (1.07%) MS Project Server
7 4 (1.07%) SharePoint Server
8 3 (0.80%) IBM Notes
9 1 (0.27%) IIS
9 1 (0.27%) SharePoint 2010
Applications
1 176 (46.93%) MS Office
2 130 (34.67%) MS Excel
3 11 (2.93%) MS PowerPoint
4 7 (1.87%) MS Visio
5 3 (0.80%) MS Project
Business Applications
1 11 (2.93%) assyst
2 9 (2.40%) Dynamics CRM
3 3 (0.80%) SAP Oil and Gas
Cloud Services
1 27 (7.20%) Office 365
2 2 (0.53%) SaaS
3 1 (0.27%) Amazon AWS
3 1 (0.27%) Microsoft Azure
3 1 (0.27%) Mimecast
Communications & Networking
1 38 (10.13%) TCP/IP
2 33 (8.80%) WAN
3 32 (8.53%) DNS
4 31 (8.27%) VoIP
5 29 (7.73%) Firewall
6 25 (6.67%) LAN
7 17 (4.53%) Internet
8 15 (4.00%) DHCP
9 13 (3.47%) SSL
10 10 (2.67%) Cisco ASA
10 10 (2.67%) Wireless
11 8 (2.13%) FWSM
12 7 (1.87%) VPN
13 6 (1.60%) SAN
14 5 (1.33%) ADSL
14 5 (1.33%) Extranet
15 3 (0.80%) Cisco IPT
15 3 (0.80%) IP Telephony
15 3 (0.80%) SMTP
15 3 (0.80%) Wi-Fi
Database & Business Intelligence
1 8 (2.13%) SQL Server
2 6 (1.60%) SQL Server 2008
Development Applications
1 4 (1.07%) JIRA
General
1 16 (4.27%) Finance
1 16 (4.27%) Telecoms
2 12 (3.20%) Retail
3 7 (1.87%) Manufacturing
4 5 (1.33%) Marketing
5 4 (1.07%) German Language
6 3 (0.80%) Electronics
6 3 (0.80%) Publishing
7 2 (0.53%) Spanish Language
8 1 (0.27%) Aerospace
8 1 (0.27%) Back Office
8 1 (0.27%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (0.27%) EDI
1 1 (0.27%) Software Packaging
1 1 (0.27%) XML
Miscellaneous
1 24 (6.40%) Analytical Skills
2 22 (5.87%) Blackberry
3 17 (4.53%) Computer Science
4 12 (3.20%) Data Centre
5 11 (2.93%) Management Information System
6 10 (2.67%) iPad
7 9 (2.40%) Driving Licence
8 6 (1.60%) Enterprise Software
8 6 (1.60%) Mathematics
9 4 (1.07%) EPoS
9 4 (1.07%) Hybrid Cloud
9 4 (1.07%) Video Conferencing
10 3 (0.80%) Client/Server
10 3 (0.80%) Fat Client
10 3 (0.80%) Thin Client
11 2 (0.53%) Smartphone
12 1 (0.27%) Data Protection Act
12 1 (0.27%) Freedom of Information
12 1 (0.27%) iPhone
12 1 (0.27%) User Experience
Operating Systems
1 259 (69.07%) Windows
2 114 (30.40%) Windows 7
3 55 (14.67%) Windows Server
4 54 (14.40%) Windows 8
5 49 (13.07%) Windows XP
6 34 (9.07%) Windows Server 2008
7 29 (7.73%) Windows Server 2003
8 27 (7.20%) Windows Vista
9 25 (6.67%) Windows Server 2012
10 21 (5.60%) Windows 10
11 9 (2.40%) Linux
11 9 (2.40%) VMS
12 7 (1.87%) Windows 2000 Server
13 3 (0.80%) Unix
14 1 (0.27%) Android
14 1 (0.27%) Apple iOS
14 1 (0.27%) Windows 2000
Processes & Methodologies
1 120 (32.00%) ITIL
2 26 (6.93%) Incident Management
2 26 (6.93%) Problem Management
3 23 (6.13%) Network Monitoring
4 17 (4.53%) CRM
4 17 (4.53%) ITIL V3
5 16 (4.27%) Kalman Filter
6 15 (4.00%) Service Management
6 15 (4.00%) Web Filtering
7 14 (3.73%) Mentoring
8 11 (2.93%) Continuous Improvement
8 11 (2.93%) Ticket Management
9 10 (2.67%) Service Delivery
10 9 (2.40%) Coaching
11 8 (2.13%) Service Desk Management
12 7 (1.87%) ITSM
13 6 (1.60%) Knowledge Management
13 6 (1.60%) Project Planning
14 5 (1.33%) Change Management
14 5 (1.33%) Process Management
Programming Languages
1 16 (4.27%) C
2 10 (2.67%) SQL
3 3 (0.80%) Java
3 3 (0.80%) PowerShell
3 3 (0.80%) VB
4 1 (0.27%) C#
4 1 (0.27%) VBA
Qualifications
1 37 (9.87%) CCNA
1 37 (9.87%) Cisco Certification
2 34 (9.07%) Microsoft Certification
3 23 (6.13%) Degree
3 23 (6.13%) Security Cleared
4 21 (5.60%) A+ Certification
4 21 (5.60%) MCP
4 21 (5.60%) SC Cleared
5 20 (5.33%) Network+ Certification
6 18 (4.80%) ITIL Certification
7 17 (4.53%) MCSE
8 13 (3.47%) MCSA
9 11 (2.93%) MOS
10 7 (1.87%) MCITP
11 5 (1.33%) HND
11 5 (1.33%) MCDST
12 3 (0.80%) DBS Check
12 3 (0.80%) MCTS
Quality Assurance & Compliance
1 137 (36.53%) SLA
2 6 (1.60%) Data Quality
System Software
1 204 (54.40%) Active Directory
2 27 (7.20%) VMware Infrastructure
3 20 (5.33%) Hyper-V
4 16 (4.27%) XenApp
5 8 (2.13%) Firmware
6 7 (1.87%) Citrix Presentation Server
7 6 (1.60%) XenDesktop
8 1 (0.27%) Microsoft Virtual Server
8 1 (0.27%) Terminal Services
8 1 (0.27%) UAG
8 1 (0.27%) Virtual Servers
8 1 (0.27%) VMware ESXi
8 1 (0.27%) vSphere
Systems Management
1 15 (4.00%) Backup Exec
2 12 (3.20%) SCCM
3 1 (0.27%) DameWare
3 1 (0.27%) Tivoli
3 1 (0.27%) Tivoli Storage Manager
Vendors
1 191 (50.93%) Microsoft
2 54 (14.40%) Cisco
3 45 (12.00%) Citrix
4 36 (9.60%) VMware
5 34 (9.07%) HP
6 20 (5.33%) Extreme Networks
6 20 (5.33%) SolarWinds
7 16 (4.27%) Juniper
8 13 (3.47%) Dell
8 13 (3.47%) SonicWALL
8 13 (3.47%) Sophos
8 13 (3.47%) Symantec
9 12 (3.20%) Avaya
10 10 (2.67%) Remedy
10 10 (2.67%) SAP
11 9 (2.40%) CheckPoint
12 8 (2.13%) F5
12 8 (2.13%) Palo Alto
13 6 (1.60%) ServiceNow
14 5 (1.33%) LANDesk
Horsham, West Sussex
Lorien Resourcing
Salary: £18000 - £22000 per annum + 20% Shift allowance
Posted: 17 hours ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Salary: £21000 - £24000 per annum
Posted: 16 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: 13 hours ago
Chichester, West Sussex
Networkers
Posted: Yesterday
Milton Keynes, Buckinghamshire
Tria Recruitment
Salary: £23000 - £28000 per annum + Benefits
Posted: 10 hours ago
Horsham, West Sussex
Global Technology Solutions Ltd
Salary: £18000 - £22000 per annum
Posted: Yesterday
Oxford, Oxfordshire
Redrock Consulting Ltd
Salary: £18000 - £26000 per annum + training, development
Posted: 2 days ago
Crawley, West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum + Bonus + Excellent Benefits
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: £20000.00 - £22500.00 per annum + shift uplift
Posted: 2 days ago
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £22500.00 per annum
Posted: 2 days ago
Epsom, Surrey
Executive Recruitment Services (ERS)
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Aylesbury
Interquest - IQ Tech
Salary: £24000 per annum
Posted: 9 days ago
Milton Keynes, Buckinghamshire
FCO Services
Salary: From £22,500 to £29,795 per annum
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
Woking, Surrey
Plan UK
Salary: Competitive
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: 6 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £22000 - £24000 per annum
Posted: 2 days ago
Basingstoke
Capita plc
Salary: £19000 - £19500 per annum + 25% shift
Posted: 7 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + bonuses + benefits
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Oscar
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Southampton
aap3
Salary: £18000 - £23000.00 per annum + Benefits
Posted: 14 days ago
Reading, Berkshire
Pepsico Beverages International Ltd
Salary: £25,000 per annum
Posted: 21 days ago
Southampton
aap3
Salary: £16000 - £18000 per annum + benefits
Posted: 14 days ago
Southampton, Hampshire
Sanderson
Salary: £16000.00 - £20000.00 per annum + benefits
Posted: 27 days ago