The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 May 2016 with a comparison to same period over 2 years.

3 months to
4 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 260 264 305
Rank change year-on-year
+4 +41
Permanent jobs requiring a Service Desk Analyst 208 222 183
As % of all permanent IT jobs located in the South East 1.08% 1.04% 0.78%
As % of the Job Titles category 1.12% 1.08% 0.81%
Number of salaries quoted 192 188 172
Median salary £22,500 £21,750 £22,000
Median salary % change year-on-year
+3.44% -1.13%
90% offered a salary of more than £18,900 £19,000 £18,500
10% offered a salary of more than £30,000 £28,000 £27,500
UK excluding London median salary £22,000 £21,750 £21,000
% change year-on-year
+1.14% +3.57%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18585 20615 22693
As % of all permanent IT jobs located in the South East 96.88% 96.93% 96.43%
Number of salaries quoted 15815 16468 18150
Median salary £42,500 £42,500 £42,500
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 4 May 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 4 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -11 62 £25,500 +17.24% 1
Hampshire -4 42 £19,750 -5.95% 4
Buckinghamshire +28 35 £21,500 -3.37% 1
West Sussex -4 21 £26,000 +13.04%
East Sussex +32 13 £25,000 +4.16% 1
Kent +1 12 £22,500 -10.00% 1
Berkshire +3 11 £22,500 +12.50% 1
Oxfordshire +4 9 £22,000 -21.42% 3
Middlesex - 3 £30,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 4 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 241 (64.78%) Windows
2 198 (53.23%) Microsoft
3 174 (46.77%) Active Directory
4 170 (45.70%) MS Office
5 163 (43.82%) SLA
6 135 (36.29%) MS Excel
7 117 (31.45%) Windows 7
8 98 (26.34%) ITIL
9 92 (24.73%) MS Exchange
10 61 (16.40%) Windows 8
11 55 (14.78%) Windows Server
12 49 (13.17%) Windows XP
13 47 (12.63%) Exchange Server 2010
14 42 (11.29%) Windows Server 2008
15 40 (10.75%) DNS
16 38 (10.22%) Citrix
16 38 (10.22%) TCP/IP
17 36 (9.68%) Microsoft Certification
17 36 (9.68%) Cisco
18 35 (9.41%) WAN
19 34 (9.14%) Firewall
20 33 (8.87%) SharePoint
20 33 (8.87%) Office 365
21 32 (8.60%) Incident Management
21 32 (8.60%) Exchange Server 2007
22 31 (8.33%) Degree
22 31 (8.33%) Windows Server 2012
23 30 (8.06%) VMware
23 30 (8.06%) HP
24 29 (7.80%) CRM

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 92 (24.73%) MS Exchange
2 47 (12.63%) Exchange Server 2010
3 33 (8.87%) SharePoint
4 32 (8.60%) Exchange Server 2007
5 17 (4.57%) Exchange Server 2003
6 16 (4.30%) Exchange Server 2013
7 10 (2.69%) MS Project Server
7 10 (2.69%) SharePoint Server
8 8 (2.15%) Skype for Business
9 7 (1.88%) Exchange Server 2000
10 4 (1.08%) SharePoint 2010
11 2 (0.54%) Blackberry Enterprise Server
11 2 (0.54%) IBM Notes
11 2 (0.54%) SharePoint 2013
Applications
1 170 (45.70%) MS Office
2 135 (36.29%) MS Excel
3 16 (4.30%) MS PowerPoint
4 8 (2.15%) MS Project
5 6 (1.61%) MS Visio
Business Applications
1 16 (4.30%) Dynamics CRM
2 9 (2.42%) assyst
3 3 (0.81%) SAP Oil and Gas
4 1 (0.27%) Remedy ITSM
Cloud Services
1 33 (8.87%) Office 365
2 3 (0.81%) Dropbox
3 1 (0.27%) SaaS
Communications & Networking
1 40 (10.75%) DNS
2 38 (10.22%) TCP/IP
3 35 (9.41%) WAN
4 34 (9.14%) Firewall
5 28 (7.53%) LAN
6 24 (6.45%) VoIP
7 22 (5.91%) Internet
8 19 (5.11%) SSL
9 17 (4.57%) DHCP
10 10 (2.69%) Cisco ASA
11 9 (2.42%) Wireless
12 8 (2.15%) FWSM
13 6 (1.61%) IP Telephony
14 5 (1.34%) ADSL
14 5 (1.34%) Extranet
15 4 (1.08%) Wi-Fi
16 3 (0.81%) 3G
16 3 (0.81%) Bluetooth
16 3 (0.81%) SMTP
17 2 (0.54%) VPN
Database & Business Intelligence
1 13 (3.49%) SQL Server
2 11 (2.96%) SQL Server 2008
Development Applications
1 2 (0.54%) JIRA
General
1 15 (4.03%) Finance
2 14 (3.76%) Telecoms
3 12 (3.23%) Retail
4 8 (2.15%) Publishing
5 6 (1.61%) German Language
6 5 (1.34%) Manufacturing
7 3 (0.81%) Advertising
7 3 (0.81%) Back Office
7 3 (0.81%) Electronics
7 3 (0.81%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.27%) REST
1 1 (0.27%) Software Packaging
Miscellaneous
1 25 (6.72%) Blackberry
2 24 (6.45%) Computer Science
3 22 (5.91%) Analytical Skills
4 17 (4.57%) Management Information System
5 9 (2.42%) Driving Licence
5 9 (2.42%) iPad
6 8 (2.15%) Client/Server
6 8 (2.15%) EPoS
7 6 (1.61%) Mathematics
7 6 (1.61%) Video Conferencing
8 4 (1.08%) NHS
9 3 (0.81%) Fat Client
9 3 (0.81%) Thin Client
10 1 (0.27%) Data Protection Act
10 1 (0.27%) Freedom of Information
10 1 (0.27%) iPhone
Operating Systems
1 241 (64.78%) Windows
2 117 (31.45%) Windows 7
3 61 (16.40%) Windows 8
4 55 (14.78%) Windows Server
5 49 (13.17%) Windows XP
6 42 (11.29%) Windows Server 2008
7 31 (8.33%) Windows Server 2012
8 25 (6.72%) Windows Server 2003
9 16 (4.30%) Windows Vista
10 13 (3.49%) Windows 10
11 11 (2.96%) Linux
12 8 (2.15%) VMS
13 7 (1.88%) Windows 2000 Server
14 2 (0.54%) Android
14 2 (0.54%) Apple iOS
14 2 (0.54%) Unix
Processes & Methodologies
1 98 (26.34%) ITIL
2 32 (8.60%) Incident Management
3 29 (7.80%) CRM
4 28 (7.53%) Problem Management
5 25 (6.72%) Service Management
6 20 (5.38%) ITIL V3
7 17 (4.57%) Mentoring
7 17 (4.57%) Service Delivery
8 14 (3.76%) ITSM
9 12 (3.23%) Network Monitoring
10 11 (2.96%) Coaching
11 8 (2.15%) Kalman Filter
11 8 (2.15%) Knowledge Management
12 7 (1.88%) Change Management
12 7 (1.88%) Workflow
13 6 (1.61%) Business Continuity
13 6 (1.61%) Case Management
13 6 (1.61%) Data Entry
13 6 (1.61%) Project Planning
13 6 (1.61%) Web Filtering
Programming Languages
1 15 (4.03%) C
2 5 (1.34%) SQL
3 2 (0.54%) Java
3 2 (0.54%) PowerShell
3 2 (0.54%) VB
Qualifications
1 36 (9.68%) Microsoft Certification
2 31 (8.33%) Degree
3 26 (6.99%) A+ Certification
4 23 (6.18%) CCNA
4 23 (6.18%) Cisco Certification
5 17 (4.57%) MCSE
5 17 (4.57%) Security Cleared
6 16 (4.30%) MOS
6 16 (4.30%) SC Cleared
7 13 (3.49%) ITIL Certification
7 13 (3.49%) MCP
8 12 (3.23%) MCSA
9 11 (2.96%) Network+ Certification
10 10 (2.69%) MCTS
11 8 (2.15%) MCDST
12 7 (1.88%) MCITP
13 4 (1.08%) HND
14 3 (0.81%) DBS Check
Quality Assurance & Compliance
1 163 (43.82%) SLA
2 6 (1.61%) ISO/IEC 27001
3 3 (0.81%) Data Quality
System Software
1 174 (46.77%) Active Directory
2 21 (5.65%) VMware Infrastructure
3 20 (5.38%) Hyper-V
4 11 (2.96%) XenApp
5 8 (2.15%) Firmware
6 6 (1.61%) Citrix Presentation Server
6 6 (1.61%) XenDesktop
7 3 (0.81%) Terminal Services
8 1 (0.27%) vSphere
Systems Management
1 20 (5.38%) Backup Exec
2 8 (2.15%) SCCM
Vendors
1 198 (53.23%) Microsoft
2 38 (10.22%) Citrix
3 36 (9.68%) Cisco
4 30 (8.06%) HP
4 30 (8.06%) VMware
5 19 (5.11%) Dell
5 19 (5.11%) SonicWALL
5 19 (5.11%) Symantec
6 17 (4.57%) Juniper
7 15 (4.03%) Avaya
8 12 (3.23%) SAP
9 11 (2.96%) Extreme Networks
9 11 (2.96%) SolarWinds
10 9 (2.42%) Remedy
11 8 (2.15%) CheckPoint
11 8 (2.15%) F5
11 8 (2.15%) Palo Alto
12 6 (1.61%) LANDesk
13 5 (1.34%) Adobe
13 5 (1.34%) ServiceNow
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 10 hours ago
Southampton, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum
Posted: 5 days ago
Basingstoke, Hampshire
Capita Resourcing - IT Resourcing
Salary: £18000 - £20000 per annum + benefits
Posted: 5 days ago
West Malling
Capita plc
Posted: 7 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 14 days ago
Bracknell, Berkshire
Landesk Software
Salary: Competitive
Posted: 20 days ago
Basingstoke
Spectrum IT
Salary: £20000 - £24000 per annum + benefits & training
Posted: 23 days ago