The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 287 279 275
Rank change year-on-year
-8 -4
Permanent jobs requiring a Service Desk Analyst 166 180 171
As % of all permanent IT jobs located in the South East 0.81% 0.80% 0.79%
As % of the Job Titles category 0.86% 0.84% 0.83%
Number of salaries quoted 160 152 156
Average salary £22,500 £22,250 £21,000
Average salary % change year-on-year
+1.12% +5.95%
90% offered a salary of more than £18,500 £18,775 £17,250
10% offered a salary of more than £27,125 £29,000 £25,000
UK excluding London average salary £22,000 £22,000 £20,500
% change year-on-year
- +7.31%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19393 21403 20552
As % of all permanent IT jobs located in the South East 94.61% 94.87% 95.14%
Number of salaries quoted 16061 16839 16945
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £60,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 27 August 2015.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 27 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +21 47 £20,250 -2.40% 5
Surrey +15 45 £22,500 -6.25% 5
Buckinghamshire +16 35 £25,000 +9.89% 4
Berkshire -2 18 £23,000 -8.00% 3
West Sussex -7 12 £24,000 +41.17% 1
East Sussex +7 4 £21,750 +2.35%
Kent 0 4 £25,000 +11.11% 1
Oxfordshire -7 1 £20,500 -37.87%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 247 (65.87%) Windows
2 211 (56.27%) Microsoft
3 179 (47.73%) MS Office
4 177 (47.20%) ITIL
5 163 (43.47%) Active Directory
6 158 (42.13%) MS Excel
7 130 (34.67%) Windows 7
8 105 (28.00%) SLA
9 76 (20.27%) Incident Management
10 73 (19.47%) MS Exchange
11 64 (17.07%) Service Management
12 57 (15.20%) Windows XP
13 54 (14.40%) MCP
13 54 (14.40%) Windows 8
14 49 (13.07%) WAN
15 48 (12.80%) LAN
15 48 (12.80%) VMware
16 47 (12.53%) Security Cleared
17 44 (11.73%) Microsoft Certification
18 37 (9.87%) Windows Server 2003
19 35 (9.33%) VMware Infrastructure
19 35 (9.33%) Exchange Server 2010
20 33 (8.80%) SCCM
20 33 (8.80%) Finance
21 32 (8.53%) SC Cleared
22 29 (7.73%) Degree
22 29 (7.73%) Citrix
22 29 (7.73%) Cisco
23 28 (7.47%) Windows Server 2008
24 27 (7.20%) MCITP

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 27 August 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (19.47%) MS Exchange
2 35 (9.33%) Exchange Server 2010
3 25 (6.67%) Exchange Server 2007
4 19 (5.07%) Exchange Server 2003
5 17 (4.53%) SharePoint
6 11 (2.93%) Exchange Server 2000
7 8 (2.13%) Exchange Server 2013
8 6 (1.60%) Lync
9 2 (0.53%) IBM Notes
10 1 (0.27%) SharePoint 2010
Applications
1 179 (47.73%) MS Office
2 158 (42.13%) MS Excel
3 14 (3.73%) MS PowerPoint
4 2 (0.53%) MS Visio
Business Applications
1 3 (0.80%) Remedy ITSM
2 2 (0.53%) Dynamics CRM
3 1 (0.27%) SAP CCM
3 1 (0.27%) SAP ERP
Cloud Services
1 9 (2.40%) Office 365
2 4 (1.07%) Amazon AWS
3 3 (0.80%) SaaS
Communications & Networking
1 49 (13.07%) WAN
2 48 (12.80%) LAN
3 24 (6.40%) Firewall
4 14 (3.73%) Internet
4 14 (3.73%) TCP/IP
5 13 (3.47%) VoIP
5 13 (3.47%) DNS
6 12 (3.20%) VPN
7 10 (2.67%) WebEx
8 8 (2.13%) SSL
8 8 (2.13%) SAN
9 5 (1.33%) DHCP
10 4 (1.07%) Wireless
11 2 (0.53%) MPLS
11 2 (0.53%) H.323
11 2 (0.53%) CTI
11 2 (0.53%) Intranet
11 2 (0.53%) ADSL
11 2 (0.53%) PBX
11 2 (0.53%) Telepresence
Database & Business Intelligence
1 7 (1.87%) SQL Server
2 5 (1.33%) Relational Database
3 2 (0.53%) Crystal Reports
Development Applications
1 4 (1.07%) InstallShield
1 4 (1.07%) Yeoman
General
1 33 (8.80%) Finance
2 18 (4.80%) Retail
3 8 (2.13%) Telecoms
4 5 (1.33%) French Language
4 5 (1.33%) German Language
5 4 (1.07%) Manufacturing
6 3 (0.80%) Law
7 2 (0.53%) Legal
7 2 (0.53%) Publishing
7 2 (0.53%) Back Office
7 2 (0.53%) Aerospace
8 1 (0.27%) Automotive
Libraries, Frameworks & Software Standards
1 5 (1.33%) Application Packaging
2 3 (0.80%) XML
2 3 (0.80%) HTML
2 3 (0.80%) CSS
3 2 (0.53%) JSP
3 2 (0.53%) COM
4 1 (0.27%) Web Services
4 1 (0.27%) EDI
Miscellaneous
1 26 (6.93%) Computer Science
2 21 (5.60%) EPoS
2 21 (5.60%) Analytical Skills
3 15 (4.00%) Blackberry
4 11 (2.93%) Thin Client
4 11 (2.93%) Fat Client
5 6 (1.60%) iPad
6 4 (1.07%) iPhone
6 4 (1.07%) Management Information System
7 3 (0.80%) Video Conferencing
8 2 (0.53%) Client/Server
8 2 (0.53%) Enterprise Storage
8 2 (0.53%) User Experience
9 1 (0.27%) Data Centre
9 1 (0.27%) Statistics
Operating Systems
1 247 (65.87%) Windows
2 130 (34.67%) Windows 7
3 57 (15.20%) Windows XP
4 54 (14.40%) Windows 8
5 37 (9.87%) Windows Server 2003
6 28 (7.47%) Windows Server 2008
7 26 (6.93%) Windows Server 2012
8 19 (5.07%) Linux
9 13 (3.47%) Windows Vista
10 11 (2.93%) Windows 2000 Server
11 4 (1.07%) UNIX
12 2 (0.53%) Windows Mobile
13 1 (0.27%) Mac OS X
13 1 (0.27%) Mac OS
13 1 (0.27%) Apple iOS
Processes & Methodologies
1 177 (47.20%) ITIL
2 76 (20.27%) Incident Management
3 64 (17.07%) Service Management
4 24 (6.40%) Service Desk Management
5 22 (5.87%) Service Delivery
6 19 (5.07%) Problem Management
7 18 (4.80%) ITSM
8 14 (3.73%) Mentoring
9 10 (2.67%) Change Management
10 9 (2.40%) Continuous Improvement
11 8 (2.13%) Software Deployment
11 8 (2.13%) Microsoft Office Automation
11 8 (2.13%) Office Automation
12 7 (1.87%) CRM
12 7 (1.87%) Software Testing
13 6 (1.60%) Configuration Management
14 5 (1.33%) Time Management
14 5 (1.33%) Network Monitoring
15 4 (1.07%) Data Protection
15 4 (1.07%) Project Management
Programming Languages
1 12 (3.20%) SQL
2 3 (0.80%) JavaScript
Qualifications
1 54 (14.40%) MCP
2 47 (12.53%) Security Cleared
3 44 (11.73%) Microsoft Certification
4 32 (8.53%) SC Cleared
5 29 (7.73%) Degree
6 27 (7.20%) MCITP
7 23 (6.13%) A+ Certification
8 18 (4.80%) Cisco Certification
9 17 (4.53%) MCTS
10 16 (4.27%) CCNA
11 15 (4.00%) MCSE
11 15 (4.00%) MCDST
12 14 (3.73%) ITIL Foundation Certificate
13 12 (3.20%) ITIL Certification
14 7 (1.87%) MCSA
15 3 (0.80%) SAP Certification
15 3 (0.80%) MOS
16 2 (0.53%) HND
17 1 (0.27%) CCNP
Quality Assurance & Compliance
1 105 (28.00%) SLA
2 4 (1.07%) ISO/IEC 27001
3 3 (0.80%) ISO 9001
4 2 (0.53%) JSP 440
System Software
1 163 (43.47%) Active Directory
2 35 (9.33%) VMware Infrastructure
3 25 (6.67%) Hyper-V
4 4 (1.07%) XenApp
4 4 (1.07%) Terminal Services
5 3 (0.80%) XenServer
5 3 (0.80%) vSphere
5 3 (0.80%) KVM
Systems Management
1 33 (8.80%) SCCM
2 10 (2.67%) Backup Exec
3 4 (1.07%) SCSM
4 3 (0.80%) SCOM
5 2 (0.53%) WSUS
5 2 (0.53%) Norton AntiVirus
5 2 (0.53%) Tivoli
5 2 (0.53%) Tivoli Storage Manager
6 1 (0.27%) Nagios
6 1 (0.27%) ZENworks
6 1 (0.27%) NetBackup
6 1 (0.27%) SCVMM
6 1 (0.27%) CA Spectrum
Vendors
1 211 (56.27%) Microsoft
2 48 (12.80%) VMware
3 29 (7.73%) Cisco
3 29 (7.73%) Citrix
4 11 (2.93%) Symantec
4 11 (2.93%) HP
5 10 (2.67%) Remedy
6 9 (2.40%) Apple
6 9 (2.40%) SAP
7 8 (2.13%) Dell
7 8 (2.13%) SonicWALL
8 6 (1.60%) BT
8 6 (1.60%) IBM
8 6 (1.60%) Avaya
9 5 (1.33%) Adobe
9 5 (1.33%) Dell KACE
10 4 (1.07%) Oracle
11 3 (0.80%) McAfee
11 3 (0.80%) JD Edwards
11 3 (0.80%) ServiceNow
Camberley, Surrey
Imperative People
Salary: £20000.00 - £24000.00 per annum + bens
Posted: 13 hours ago
Portsmouth, Hampshire
Sopra Steria Recruitment
Salary: From £22,000 to £25,000 per annum Flexible Benefits
Posted: 22 hours ago
Horsham, West Sussex
Cyber Team
Salary: From £20,000 to £25,000 per annum
Posted: Yesterday
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + benefits
Posted: Yesterday
Staines, Middlesex
Experis Ltd
Salary: £20000 - £28000 per annum
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
West Malling, Kent
Clearwater People Solutions
Salary: £20000 - £25000 Per Annum
Posted: 2 days ago
Farnborough, Hampshire
Global Technology Solutions Ltd
Salary: £25000 per annum
Posted: 3 days ago
Redhill, Surrey
Zorba Consulting Limited
Salary: £20k - 26k per year + benefits
Posted: 4 days ago
Southampton, Hampshire
Experis Ltd
Salary: £21500 - £22000 per annum
Posted: 6 days ago
Reading
Nigel Frank International Limited - Newcastle
Posted: 7 days ago
Fareham
Deerfoot IT
Salary: £18000 - £23000 per annum
Posted: 8 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: £25,000 to £29,000 per annum + 29 days + share ops scheme + pension
Posted: 10 days ago
Milton Keynes
Hays IT - Uk Posting account
Salary: £24000.00 per annum + 15% shift allowance
Posted: 17 days ago
Milton Keynes
Hays IT - Uk Posting account
Salary: £13.00 per hour + £23,000 per annum once permanent
Posted: 20 days ago
Milton Keynes
Bluetownonline Ltd
Salary: £18k - 24.5k per year
Posted: 22 days ago