The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / South East
Rank 237 284 246
Rank change year-on-year
+47 -38
Permanent jobs requiring a Service Desk Analyst 153 172 227
As % of all permanent IT jobs located in the South East 1.04% 0.88% 1.10%
As % of the Job Titles category 1.08% 0.91% 1.14%
Number of salaries quoted 143 158 186
Median salary £22,500 £22,500 £22,000
Median salary % change year-on-year
- +2.27%
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £30,001 £28,000 £27,500
UK excluding London median salary £22,000 £21,500 £22,000
% change year-on-year
+2.32% -2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
14228 18927 19977
As % of all permanent IT jobs located in the South East 96.80% 96.75% 97.18%
Number of salaries quoted 11793 16094 16196
Median salary £42,500 £45,000 £40,000
Median salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 22 January 2017.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +47 61 £24,000 -4.00% 11
Hampshire +20 26 £19,000 -5.00% 2
Berkshire +46 24 £22,500 -6.25% 1
East Sussex +25 15 £21,000 +1.20%
Kent +6 11 £21,750 -5.43%
Buckinghamshire +3 11 £23,750 +5.55% 5
West Sussex +1 3 £20,000 +2.56% 2
Oxfordshire +20 1 £25,000 +8.69% 1
Middlesex +1 1 £24,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 22 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 217 (63.08%) Windows
2 171 (49.71%) Active Directory
3 163 (47.38%) Microsoft
4 153 (44.48%) ITIL
5 125 (36.34%) MS Office
6 106 (30.81%) MS Excel
7 98 (28.49%) SLA
8 95 (27.62%) Windows 7
9 80 (23.26%) MS Exchange
10 60 (17.44%) Windows Server
11 51 (14.83%) Finance
12 50 (14.53%) Cisco
13 47 (13.66%) ITSM
14 44 (12.79%) Exchange Server 2007
15 43 (12.50%) Windows 8
15 43 (12.50%) Analytical Skills
16 35 (10.17%) Blackberry
17 34 (9.88%) Citrix
18 33 (9.59%) SCCM
19 32 (9.30%) VMware
20 29 (8.43%) SAP
21 28 (8.14%) Office 365
22 27 (7.85%) Exchange Server 2010
23 26 (7.56%) Windows XP
23 26 (7.56%) VoIP
23 26 (7.56%) VMware Infrastructure
24 24 (6.98%) Windows Server 2008
24 24 (6.98%) Service Management
25 22 (6.40%) SharePoint
25 22 (6.40%) ITIL Certification

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (23.26%) MS Exchange
2 44 (12.79%) Exchange Server 2007
3 27 (7.85%) Exchange Server 2010
4 22 (6.40%) SharePoint
5 13 (3.78%) Exchange Server 2013
6 9 (2.62%) Skype for Business
7 8 (2.33%) Blackberry Enterprise Server
7 8 (2.33%) SharePoint 2010
8 5 (1.45%) Exchange Server 2003
8 5 (1.45%) IBM Notes
9 1 (0.29%) CMS
Applications
1 125 (36.34%) MS Office
2 106 (30.81%) MS Excel
3 7 (2.03%) MS PowerPoint
4 6 (1.74%) MS Visio
5 3 (0.87%) Adobe Creative Suite
6 2 (0.58%) InfoPath
Business Applications
1 10 (2.91%) SAP Oil and Gas
Cloud Services
1 28 (8.14%) Office 365
2 6 (1.74%) Microsoft Azure
3 1 (0.29%) Amazon AWS
3 1 (0.29%) SaaS
Communications & Networking
1 26 (7.56%) VoIP
2 20 (5.81%) DNS
3 19 (5.52%) TCP/IP
3 19 (5.52%) VPN
4 16 (4.65%) Firewall
5 10 (2.91%) LAN
5 10 (2.91%) SSL
6 9 (2.62%) Skype
7 8 (2.33%) DHCP
7 8 (2.33%) Internet
7 8 (2.33%) WAN
8 7 (2.03%) ATM
9 3 (0.87%) ADSL
9 3 (0.87%) Cisco Nexus
9 3 (0.87%) Wireless
10 1 (0.29%) Cisco ASA
10 1 (0.29%) Cisco IPT
10 1 (0.29%) DSL
10 1 (0.29%) IP Telephony
10 1 (0.29%) VLAN
Database & Business Intelligence
1 1 (0.29%) SQL Server
Development Applications
1 20 (5.81%) JIRA
General
1 51 (14.83%) Finance
2 20 (5.81%) Manufacturing
3 19 (5.52%) Telecoms
4 11 (3.20%) Marketing
5 10 (2.91%) Electronics
5 10 (2.91%) Retail
6 7 (2.03%) Back Office
7 6 (1.74%) Publishing
8 5 (1.45%) Spanish Language
9 4 (1.16%) Law
10 1 (0.29%) Legal
Libraries, Frameworks & Software Standards
1 5 (1.45%) Software Packaging
2 1 (0.29%) COM
Miscellaneous
1 43 (12.50%) Analytical Skills
2 35 (10.17%) Blackberry
3 12 (3.49%) Chip and PIN
4 9 (2.62%) Computer Science
5 8 (2.33%) Data Centre
5 8 (2.33%) Management Information System
6 7 (2.03%) Driving Licence
6 7 (2.03%) Virtual Team
7 5 (1.45%) Enterprise Software
7 5 (1.45%) PMI
7 5 (1.45%) Smartphone
8 4 (1.16%) Data Protection Act
8 4 (1.16%) Enterprise Storage
8 4 (1.16%) Freedom of Information
8 4 (1.16%) iPad
8 4 (1.16%) iPhone
9 3 (0.87%) Client/Server
9 3 (0.87%) Digital Media
10 2 (0.58%) Fat Client
10 2 (0.58%) Thin Client
Operating Systems
1 217 (63.08%) Windows
2 95 (27.62%) Windows 7
3 60 (17.44%) Windows Server
4 43 (12.50%) Windows 8
5 26 (7.56%) Windows XP
6 24 (6.98%) Windows Server 2008
7 22 (6.40%) Windows 10
7 22 (6.40%) Windows Server 2012
8 12 (3.49%) Apple iOS
9 10 (2.91%) Linux
9 10 (2.91%) Unix
9 10 (2.91%) Windows Server 2003
10 7 (2.03%) Mac OS X
10 7 (2.03%) Windows Vista
11 1 (0.29%) Android
Processes & Methodologies
1 153 (44.48%) ITIL
2 47 (13.66%) ITSM
3 24 (6.98%) Service Management
4 22 (6.40%) ITIL V3
5 20 (5.81%) Incident Management
6 19 (5.52%) Workflow
7 18 (5.23%) Service Delivery
7 18 (5.23%) Workflow Management
8 12 (3.49%) CAD
8 12 (3.49%) CRM
9 10 (2.91%) Business Intelligence
9 10 (2.91%) Digital Marketing
9 10 (2.91%) Mentoring
9 10 (2.91%) Problem Management
9 10 (2.91%) Programme Management
9 10 (2.91%) Project Management
10 9 (2.62%) Mobile Device Management
11 7 (2.03%) Change Control
12 6 (1.74%) Line Management
12 6 (1.74%) Validation
Programming Languages
1 18 (5.23%) C
1 18 (5.23%) SQL
2 1 (0.29%) C#
2 1 (0.29%) PowerShell
Qualifications
1 22 (6.40%) ITIL Certification
2 20 (5.81%) MCP
3 17 (4.94%) Security Cleared
4 14 (4.07%) Microsoft Certification
5 13 (3.78%) Degree
6 11 (3.20%) CCNA
6 11 (3.20%) Cisco Certification
7 10 (2.91%) MCSA
8 8 (2.33%) HND
8 8 (2.33%) MCSE
8 8 (2.33%) SC Cleared
9 6 (1.74%) BC Cleared
9 6 (1.74%) MCITP
10 5 (1.45%) A+ Certification
10 5 (1.45%) PMI Certification
11 2 (0.58%) DBS Check
12 1 (0.29%) DV Cleared
12 1 (0.29%) ITIL Foundation Certificate
12 1 (0.29%) MCTS
12 1 (0.29%) MOS
Quality Assurance & Compliance
1 98 (28.49%) SLA
2 5 (1.45%) QA
3 1 (0.29%) ISO 9001
3 1 (0.29%) ISO/IEC 27001
3 1 (0.29%) ISO22301
System Software
1 171 (49.71%) Active Directory
2 26 (7.56%) VMware Infrastructure
3 18 (5.23%) Hyper-V
4 5 (1.45%) BlackBerry Internet Service
4 5 (1.45%) XenApp
5 1 (0.29%) Citrix Presentation Server
5 1 (0.29%) Terminal Services
5 1 (0.29%) Virtual Desktop
5 1 (0.29%) vSphere
5 1 (0.29%) XenDesktop
Systems Management
1 33 (9.59%) SCCM
2 11 (3.20%) Backup Exec
3 3 (0.87%) Systems Management Server (SMS)
4 2 (0.58%) Nagios
4 2 (0.58%) SCOM
5 1 (0.29%) CA Spectrum
5 1 (0.29%) NetBackup
5 1 (0.29%) OVSD
5 1 (0.29%) WSUS
Vendors
1 163 (47.38%) Microsoft
2 50 (14.53%) Cisco
3 34 (9.88%) Citrix
4 32 (9.30%) VMware
5 29 (8.43%) SAP
6 17 (4.94%) ServiceNow
7 16 (4.65%) Dell
7 16 (4.65%) Remedy
8 13 (3.78%) HP
8 13 (3.78%) Polycom
9 12 (3.49%) RedPrairie
9 12 (3.49%) Symantec
10 11 (3.20%) Avaya
11 9 (2.62%) SonicWALL
12 6 (1.74%) Mitel
13 5 (1.45%) Apple
13 5 (1.45%) LANDesk
13 5 (1.45%) Lotus
14 3 (0.87%) Intel Security
14 3 (0.87%) Splunk
Crawley, West Sussex
Harvey Nash plc
Salary: £21000 - £24000 per annum + + Package
Posted: 3 days ago
Farnham, Surrey
Redrock Consulting Ltd
Salary: £16000 - £20000 per annum + training, progression
Posted: 2 days ago
Guildford, Surrey
First Point
Salary: £18000.00 - £24000.00 per annum + Bonus + Benefits
Posted: 2 days ago
Horsham, West Sussex
Lorien Resourcing
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive Salary
Posted: 3 days ago
Surrey
McGregor Boyall
Salary: £20000.00 - £25000.00 per annum
Posted: 3 days ago
Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + Training
Posted: 4 days ago
Banbury, Oxfordshire
Spring Technology
Salary: £20000.00 - £25000.00 per annum
Posted: 5 days ago
Woking, Surrey
Michael Bailey Associates
Salary: Market Salary
Posted: 3 days ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: 5 days ago
Guildford, Surrey
Information Technology Services
Salary: £30k - 35k per year
Posted: 5 days ago
Woking, Surrey
Stott & May
Salary: £30000 - £35000 per annum
Posted: 6 days ago
Woking, Surrey
Stott & May
Salary: £30000 - £35000 per annum
Posted: 6 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Posted: 2 days ago
Eastleigh, Hampshire
IT Talent Solutions
Salary: From £20,000 to £24,000 per annum
Posted: 5 days ago
Milton Keynes, Buckinghamshire
FCO Services
Salary: £22,500 - £29,795 plus £1,000 location allowance plus benefits
Posted: 13 days ago
Woking
Edward Carter Solutions
Salary: £30000 - £30001 per annum
Posted: 16 days ago
Newbury
People Source Consulting
Salary: £25000 - £28000 per annum + 20% Shift Bonus + Benefits
Posted: 13 days ago