The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 270 338 314
Rank change year-on-year
+68 -24
Permanent jobs requiring a Service Desk Analyst 191 101 128
As % of all permanent IT jobs located in the South East 0.79% 0.45% 0.52%
As % of the Job Titles category 0.84% 0.47% 0.55%
Number of salaries quoted 180 94 107
Average salary £22,000 £22,500 £25,000
Average salary % change year-on-year
-2.22% -10.00%
90% offered a salary of more than £18,500 £18,650 £20,000
10% offered a salary of more than £27,500 £25,700 £27,500
UK excluding London average salary £21,000 £21,000 £22,000
% change year-on-year
- -4.54%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
22768 21308 23387
As % of all permanent IT jobs located in the South East 94.70% 94.93% 95.45%
Number of salaries quoted 18193 17655 20251
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,500 £26,000
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 18 April 2014.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Surrey +35 69 £22,500 - 10
Hampshire +19 37 £19,500 +0.64% 4
Berkshire +10 25 £24,250 +4.30% 2
Kent -2 19 £23,500 -5.05% 1
Buckinghamshire +9 17 £22,000 +4.76% 6
West Sussex +5 12 £21,250 -5.55%
East Sussex -14 6 £21,250 -3.40% 1
Oxfordshire -17 5 £18,000 -28.00% 2
M4 Corridor - 4 £26,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 18 April 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 223 (61.26%) Windows
2 213 (58.52%) ITIL
3 182 (50.00%) Active Directory
4 178 (48.90%) Microsoft
5 155 (42.58%) MS Office
6 120 (32.97%) MS Excel
7 105 (28.85%) MS Exchange
8 97 (26.65%) Windows 7
9 94 (25.82%) Cisco
10 91 (25.00%) SLA
11 86 (23.63%) Windows XP
12 74 (20.33%) Citrix
13 65 (17.86%) Microsoft Certification
14 58 (15.93%) Cisco Certification
14 58 (15.93%) Windows Server 2008
15 55 (15.11%) CCNA
15 55 (15.11%) SharePoint
16 50 (13.74%) Exchange Server 2007
17 46 (12.64%) MCSE
18 45 (12.36%) Incident Management
18 45 (12.36%) VMware
19 41 (11.26%) WAN
20 40 (10.99%) SQL
21 39 (10.71%) LAN
21 39 (10.71%) Finance
21 39 (10.71%) Network+ Certification
22 38 (10.44%) Firewall
23 37 (10.16%) Exchange Server 2010
24 36 (9.89%) VMware Infrastructure
25 35 (9.62%) HP

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 18 April 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 105 (28.85%) MS Exchange
2 55 (15.11%) SharePoint
3 50 (13.74%) Exchange Server 2007
4 37 (10.16%) Exchange Server 2010
5 22 (6.04%) Lync
6 21 (5.77%) Exchange Server 2003
7 20 (5.49%) SharePoint 2010
8 17 (4.67%) Blackberry Enterprise Server
9 13 (3.57%) IBM Notes
10 10 (2.75%) Moodle
11 7 (1.92%) CMS
12 2 (0.55%) WorkSite
12 2 (0.55%) Exchange Server 2013
13 1 (0.27%) WebSphere
Applications
1 155 (42.58%) MS Office
2 120 (32.97%) MS Excel
3 6 (1.65%) MS PowerPoint
4 5 (1.37%) MS Visio
Cloud Services
1 10 (2.75%) Office 365
2 1 (0.27%) Microsoft Azure
Communications & Networking
1 41 (11.26%) WAN
2 39 (10.71%) LAN
3 38 (10.44%) Firewall
4 34 (9.34%) Cisco ASA
5 27 (7.42%) SAN
6 26 (7.14%) IP Telephony
7 25 (6.87%) FWSM
7 25 (6.87%) Internet
8 22 (6.04%) DNS
9 20 (5.49%) Cisco IPT
10 19 (5.22%) TCP/IP
11 18 (4.95%) VPN
11 18 (4.95%) Ethernet
12 17 (4.67%) VoIP
12 17 (4.67%) ADSL
13 12 (3.30%) DHCP
14 11 (3.02%) Wireless
15 10 (2.75%) Broadband
16 8 (2.20%) Cisco PIX
16 8 (2.20%) Network Security
Database & Business Intelligence
1 6 (1.65%) SQL Server
2 4 (1.10%) MySQL
3 1 (0.27%) Crystal Reports
3 1 (0.27%) Oracle Database
General
1 39 (10.71%) Finance
2 22 (6.04%) Telecoms
3 14 (3.85%) Legal
4 11 (3.02%) Law
5 6 (1.65%) Manufacturing
6 4 (1.10%) Back Office
7 3 (0.82%) Pharmaceutical
7 3 (0.82%) Retail
8 2 (0.55%) French Language
8 2 (0.55%) German Language
8 2 (0.55%) Advertising
Libraries, Frameworks & Software Standards
1 4 (1.10%) .NET
2 1 (0.27%) EDI
Miscellaneous
1 27 (7.42%) Blackberry
2 19 (5.22%) Firmware
3 6 (1.65%) Handset
4 5 (1.37%) Management Information System
4 5 (1.37%) iPhone
5 4 (1.10%) Clustering
5 4 (1.10%) Statistics
5 4 (1.10%) Client/Server
6 3 (0.82%) EPoS
6 3 (0.82%) Thin Client
6 3 (0.82%) Fat Client
6 3 (0.82%) Computer Science
7 2 (0.55%) PDA
7 2 (0.55%) Mathematics
8 1 (0.27%) LIMS
8 1 (0.27%) NHS
8 1 (0.27%) Enterprise Software
8 1 (0.27%) CMDB
Operating Systems
1 223 (61.26%) Windows
2 97 (26.65%) Windows 7
3 86 (23.63%) Windows XP
4 58 (15.93%) Windows Server 2008
5 31 (8.52%) Windows Server 2003
6 20 (5.49%) Windows 8
7 11 (3.02%) Windows 2000
8 9 (2.47%) Windows Server 2012
9 7 (1.92%) Android
10 5 (1.37%) Windows 2000 Server
10 5 (1.37%) Windows Vista
11 4 (1.10%) Linux
12 1 (0.27%) Solaris
12 1 (0.27%) UNIX
12 1 (0.27%) Mac OS
Processes & Methodologies
1 213 (58.52%) ITIL
2 45 (12.36%) Incident Management
3 30 (8.24%) Service Management
4 27 (7.42%) Service Delivery
5 21 (5.77%) ITIL V3
6 18 (4.95%) Problem Management
7 17 (4.67%) Network Monitoring
8 14 (3.85%) Change Management
9 11 (3.02%) Configuration Management
10 10 (2.75%) Workflow Management
10 10 (2.75%) Workflow
11 9 (2.47%) Disaster Recovery
12 8 (2.20%) Document Management
12 8 (2.20%) ITIL V2
12 8 (2.20%) Time Management
12 8 (2.20%) CAD
13 7 (1.92%) Asset Management
14 6 (1.65%) Service Desk Management
15 5 (1.37%) Continuous Improvement
15 5 (1.37%) Release Management
Programming Languages
1 40 (10.99%) SQL
2 20 (5.49%) PowerShell
3 13 (3.57%) C
4 2 (0.55%) C#
5 1 (0.27%) FoxPro (VFP)
5 1 (0.27%) VB
5 1 (0.27%) PL/1
Qualifications
1 65 (17.86%) Microsoft Certification
2 58 (15.93%) Cisco Certification
3 55 (15.11%) CCNA
4 46 (12.64%) MCSE
5 39 (10.71%) Network+ Certification
6 35 (9.62%) MCSA
7 31 (8.52%) MCP
7 31 (8.52%) Security Cleared
8 27 (7.42%) MOS
9 25 (6.87%) SC Cleared
10 18 (4.95%) ITIL Certification
11 17 (4.67%) A+ Certification
12 16 (4.40%) Degree
13 11 (3.02%) MCITP
14 10 (2.75%) DV Cleared
15 8 (2.20%) JNCIA
15 8 (2.20%) CCSA
15 8 (2.20%) MCDST
16 5 (1.37%) CCNP
17 4 (1.10%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 91 (25.00%) SLA
2 5 (1.37%) QA
3 2 (0.55%) ISO/IEC 27001
3 2 (0.55%) ISO 9001
4 1 (0.27%) Sarbanes-Oxley
System Software
1 182 (50.00%) Active Directory
2 36 (9.89%) VMware Infrastructure
3 28 (7.69%) VMware ESXi
4 26 (7.14%) vSphere
5 21 (5.77%) XenApp
6 15 (4.12%) Terminal Services
7 5 (1.37%) vCloud
8 4 (1.10%) BlackBerry Internet Service
8 4 (1.10%) UAG
9 3 (0.82%) Hyper-V
10 1 (0.27%) MetaFrame
10 1 (0.27%) Citrix Presentation Server
Systems Management
1 19 (5.22%) SCCM
2 6 (1.65%) ServiceCenter
3 5 (1.37%) DameWare
4 2 (0.55%) Backup Exec
4 2 (0.55%) Norton AntiVirus
5 1 (0.27%) Tivoli
5 1 (0.27%) Tivoli Storage Manager
Vendors
1 178 (48.90%) Microsoft
2 94 (25.82%) Cisco
3 74 (20.33%) Citrix
4 45 (12.36%) VMware
5 35 (9.62%) HP
6 33 (9.07%) F5
6 33 (9.07%) Juniper
7 26 (7.14%) CheckPoint
8 24 (6.59%) Avaya
8 24 (6.59%) Remedy
9 21 (5.77%) SolarWinds
10 20 (5.49%) NetIQ
11 17 (4.67%) BT
12 14 (3.85%) BMC
12 14 (3.85%) Sun
13 13 (3.57%) Lotus
13 13 (3.57%) Apple
13 13 (3.57%) Sophos
14 11 (3.02%) Oracle
15 10 (2.75%) Barracuda Networks
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £23000 - £25200 per annum + benefits
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + ben+training
Posted: 2 days ago
Surrey
Senitor Associates
Salary: £28000 per annum
Posted: 2 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £18000 - £21000 per annum + pension, BUPA, bonus
Posted: 2 days ago
Abingdon, Oxfordshire
RM Education
Salary: £28k - £33k per annum + 5% bonus
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Focus IT Recruitment
Salary: From £25,000 to £28,000 per annum + Training Package + Great Benefits
Posted: 4 days ago
Marlow, Buckinghamshire
Global Technology Solutions Ltd
Salary: £18000 - £25000 per annum + benefits
Posted: 4 days ago
Surrey
Coal IT Services
Salary: From £22,000 to £27,000 per annum + Bens
Posted: 4 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £25,000 per annum + Benefits
Posted: 4 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £27000 per annum + Benefits
Posted: 4 days ago
Leatherhead, Surrey
CV Screen Ltd
Salary: to £22,000 + Benefits
Posted: 4 days ago
Brighton
Hays IT - Uk Posting account
Salary: £15.00 - £16.00 per hour
Posted: 5 days ago
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: 5 days ago
Abingdon, Oxfordshire
RM Education
Salary: £28000 - £33000 per annum + 5% bonus
Posted: 5 days ago
Surrey
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 8 days ago
Basingstoke
Capita - ITIN
Salary: £18000 - £19500.00 per annum
Posted: 18 days ago
Milton Keynes, Buckinghamshire
Deloitte
Salary: Excellent + package
Posted: 18 days ago
Epsom, Surrey
Atkins
Salary: Competitive
Posted: 24 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 25 days ago
Marlow, Buckinghamshire
IT Support Desk Limited
Salary: From £20,000 to £28,000 per annum Plus Bonus
Posted: 25 days ago