The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 271 292 288
Rank change year-on-year
+21 -4
Permanent jobs requiring a Service Desk Analyst 179 171 163
As % of all permanent IT jobs located in the South East 0.86% 0.76% 0.74%
As % of the Job Titles category 0.91% 0.80% 0.78%
Number of salaries quoted 165 156 146
Average salary £22,500 £22,000 £20,500
Average salary % change year-on-year
+2.27% +7.31%
90% offered a salary of more than £19,000 £18,500 £17,000
10% offered a salary of more than £27,000 £32,000 £25,200
UK excluding London average salary £22,000 £21,675 £20,500
% change year-on-year
+1.49% +5.73%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19643 21374 20828
As % of all permanent IT jobs located in the South East 94.91% 95.00% 95.03%
Number of salaries quoted 16206 17040 17156
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 4 August 2015.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +22 53 £22,000 +10.00% 4
Buckinghamshire +35 40 £22,500 - 4
Surrey -8 34 £22,625 -7.65% 6
Berkshire +11 26 £22,500 -3.22% 2
West Sussex -4 13 £23,500 +6.81% 3
Kent +7 8 £25,000 +16.27%
East Sussex +17 4 £21,750 +2.35% 2
Oxfordshire -12 1 £20,500 -32.78%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 4 August 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 261 (66.75%) Windows
2 218 (55.75%) Microsoft
3 190 (48.59%) MS Office
4 182 (46.55%) ITIL
5 177 (45.27%) Active Directory
6 168 (42.97%) MS Excel
7 139 (35.55%) Windows 7
8 115 (29.41%) SLA
9 83 (21.23%) Incident Management
10 74 (18.93%) MS Exchange
11 63 (16.11%) Windows XP
12 60 (15.35%) Service Management
13 57 (14.58%) Windows 8
14 56 (14.32%) MCP
15 49 (12.53%) Microsoft Certification
16 48 (12.28%) WAN
17 47 (12.02%) LAN
18 46 (11.76%) VMware
19 44 (11.25%) Security Cleared
20 37 (9.46%) Windows Server 2003
21 35 (8.95%) Citrix
22 34 (8.70%) VMware Infrastructure
23 32 (8.18%) Exchange Server 2010
24 31 (7.93%) Windows Server 2008
24 31 (7.93%) MCITP
25 29 (7.42%) SC Cleared
26 28 (7.16%) Exchange Server 2007
26 28 (7.16%) Degree
26 28 (7.16%) Finance
26 28 (7.16%) A+ Certification

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 4 August 2015, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (18.93%) MS Exchange
2 32 (8.18%) Exchange Server 2010
3 28 (7.16%) Exchange Server 2007
4 20 (5.12%) SharePoint
5 18 (4.60%) Exchange Server 2003
6 14 (3.58%) Exchange Server 2000
7 6 (1.53%) Exchange Server 2013
8 5 (1.28%) Lync
9 3 (0.77%) IBM Notes
10 2 (0.51%) Blackberry Enterprise Server
10 2 (0.51%) SharePoint 2010
Applications
1 190 (48.59%) MS Office
2 168 (42.97%) MS Excel
3 13 (3.32%) MS PowerPoint
4 2 (0.51%) MS Visio
Business Applications
1 2 (0.51%) Dynamics CRM
2 1 (0.26%) Remedy ITSM
Cloud Services
1 6 (1.53%) Office 365
2 5 (1.28%) Amazon AWS
3 3 (0.77%) SaaS
Communications & Networking
1 48 (12.28%) WAN
2 47 (12.02%) LAN
3 25 (6.39%) Firewall
4 17 (4.35%) TCP/IP
4 17 (4.35%) Internet
5 16 (4.09%) DNS
6 11 (2.81%) SSL
6 11 (2.81%) VPN
7 10 (2.56%) VoIP
8 7 (1.79%) SAN
8 7 (1.79%) Wireless
8 7 (1.79%) WebEx
9 5 (1.28%) DHCP
10 4 (1.02%) Intranet
11 2 (0.51%) CTI
11 2 (0.51%) PBX
11 2 (0.51%) ADSL
11 2 (0.51%) Telepresence
11 2 (0.51%) MPLS
11 2 (0.51%) H.323
Database & Business Intelligence
1 6 (1.53%) SQL Server
2 5 (1.28%) Relational Database
3 2 (0.51%) Crystal Reports
Development Applications
1 4 (1.02%) Yeoman
2 3 (0.77%) InstallShield
General
1 28 (7.16%) Finance
2 17 (4.35%) Retail
3 11 (2.81%) Telecoms
4 4 (1.02%) Law
4 4 (1.02%) French Language
4 4 (1.02%) German Language
5 3 (0.77%) Manufacturing
6 2 (0.51%) Publishing
6 2 (0.51%) Legal
6 2 (0.51%) Back Office
6 2 (0.51%) Aerospace
7 1 (0.26%) Automotive
Libraries, Frameworks & Software Standards
1 4 (1.02%) Application Packaging
2 3 (0.77%) XML
2 3 (0.77%) HTML
2 3 (0.77%) CSS
3 2 (0.51%) JSP
3 2 (0.51%) COM
3 2 (0.51%) EDI
4 1 (0.26%) Web Services
Miscellaneous
1 24 (6.14%) Analytical Skills
2 23 (5.88%) Computer Science
3 22 (5.63%) Blackberry
4 16 (4.09%) EPoS
5 10 (2.56%) Thin Client
5 10 (2.56%) Fat Client
6 5 (1.28%) iPhone
6 5 (1.28%) iPad
7 4 (1.02%) Management Information System
8 3 (0.77%) Video Conferencing
9 2 (0.51%) Statistics
9 2 (0.51%) Enterprise Storage
9 2 (0.51%) User Experience
9 2 (0.51%) Client/Server
10 1 (0.26%) Mathematics
10 1 (0.26%) Handset
Operating Systems
1 261 (66.75%) Windows
2 139 (35.55%) Windows 7
3 63 (16.11%) Windows XP
4 57 (14.58%) Windows 8
5 37 (9.46%) Windows Server 2003
6 31 (7.93%) Windows Server 2008
7 19 (4.86%) Windows Server 2012
8 18 (4.60%) Windows Vista
9 14 (3.58%) Windows 2000 Server
10 13 (3.32%) Linux
11 4 (1.02%) UNIX
12 3 (0.77%) Apple iOS
13 2 (0.51%) Windows Mobile
13 2 (0.51%) Mac OS X
14 1 (0.26%) Mac OS
Processes & Methodologies
1 182 (46.55%) ITIL
2 83 (21.23%) Incident Management
3 60 (15.35%) Service Management
4 25 (6.39%) Service Desk Management
5 24 (6.14%) Problem Management
5 24 (6.14%) Service Delivery
6 16 (4.09%) Mentoring
7 15 (3.84%) ITSM
8 10 (2.56%) Change Management
8 10 (2.56%) Continuous Improvement
9 8 (2.05%) Software Deployment
9 8 (2.05%) Microsoft Office Automation
9 8 (2.05%) Office Automation
10 7 (1.79%) Time Management
10 7 (1.79%) Configuration Management
11 6 (1.53%) Software Testing
12 4 (1.02%) Data Protection
12 4 (1.02%) Network Monitoring
12 4 (1.02%) Agile Software Development
12 4 (1.02%) CRM
Programming Languages
1 8 (2.05%) SQL
2 3 (0.77%) JavaScript
3 1 (0.26%) C
Qualifications
1 56 (14.32%) MCP
2 49 (12.53%) Microsoft Certification
3 44 (11.25%) Security Cleared
4 31 (7.93%) MCITP
5 29 (7.42%) SC Cleared
6 28 (7.16%) Degree
6 28 (7.16%) A+ Certification
7 21 (5.37%) Cisco Certification
8 19 (4.86%) CCNA
8 19 (4.86%) ITIL Foundation Certificate
9 17 (4.35%) MCDST
10 16 (4.09%) MCTS
10 16 (4.09%) MCSE
11 11 (2.81%) ITIL Certification
12 7 (1.79%) MCSA
13 4 (1.02%) SAP Certification
14 3 (0.77%) HND
15 2 (0.51%) MOS
16 1 (0.26%) CCNP
Quality Assurance & Compliance
1 115 (29.41%) SLA
2 5 (1.28%) ISO/IEC 27001
3 4 (1.02%) ISO 9001
4 2 (0.51%) JSP 440
System Software
1 177 (45.27%) Active Directory
2 34 (8.70%) VMware Infrastructure
3 25 (6.39%) Hyper-V
4 7 (1.79%) Terminal Services
5 6 (1.53%) XenApp
6 3 (0.77%) XenServer
6 3 (0.77%) KVM
7 2 (0.51%) vSphere
Systems Management
1 27 (6.91%) SCCM
2 14 (3.58%) Backup Exec
3 4 (1.02%) SCSM
4 3 (0.77%) ZENworks
4 3 (0.77%) Norton AntiVirus
5 2 (0.51%) Tivoli
5 2 (0.51%) Tivoli Storage Manager
5 2 (0.51%) SCOM
6 1 (0.26%) SCVMM
6 1 (0.26%) WSUS
Vendors
1 218 (55.75%) Microsoft
2 46 (11.76%) VMware
3 35 (8.95%) Citrix
4 28 (7.16%) Cisco
5 15 (3.84%) HP
5 15 (3.84%) Symantec
6 11 (2.81%) Dell
6 11 (2.81%) SonicWALL
7 10 (2.56%) Apple
8 9 (2.30%) Remedy
9 7 (1.79%) SAP
10 6 (1.53%) IBM
10 6 (1.53%) Avaya
11 5 (1.28%) BT
12 4 (1.02%) Adobe
12 4 (1.02%) Dell KACE
13 3 (0.77%) Veeam
13 3 (0.77%) Oracle
13 3 (0.77%) Lotus
14 2 (0.51%) JD Edwards
Reigate, Surrey
Sanderson
Salary: £20000.00 - £23500.00 per annum + benefits
Posted: 3 hours ago
Horsham, West Sussex
Stafford-Sharp Associates
Salary: From £23,000 to £27,000 per annum
Posted: 4 hours ago
Surrey
ReThink Recruitment
Salary: £28000.00 per annum + bonus
Posted: 4 hours ago
High Wycombe, Buckinghamshire
Lorien Resourcing
Salary: £25000 - £32000 per annum
Posted: Yesterday
Farnborough, Hampshire
Global Technology Solutions Ltd
Salary: £25000 per annum
Posted: Yesterday
Surrey
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £30000.00 per annum + benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Big Red Recruitment
Salary: £22500 per annum + £2500 on call + benefits
Posted: 4 days ago
High Wycombe, Buckinghamshire
ComputAppoint
Salary: £25000 - £31000 per annum + Benefits
Posted: 5 days ago
Forest Row, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 5 days ago
East Grinstead, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Horsham, West Sussex
Cyber Team
Salary: From £23,000 to £25,000 per annum
Posted: 5 days ago
High Wycombe, Buckinghamshire
RBW Consulting
Salary: Up to £35,000 depending on experince
Posted: 6 days ago
Weybridge
Capita - ITPS
Salary: £22000 - £26000 per annum
Posted: 7 days ago
Southampton, Hampshire
Amicus ITS
Salary: Competitive
Posted: 11 days ago
Basingstoke
Hays IT - Uk Posting account
Salary: £20000.00 - £24000.00 per annum + benefits
Posted: 12 days ago
Reading
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum
Posted: 25 days ago
East Sussex
Hays IT - Uk Posting account
Salary: £19000.00 - £24000.00 per annum
Posted: 27 days ago