The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 285 257 267
Rank change year-on-year
-28 +10
Permanent jobs requiring a Service Desk Analyst 165 223 183
As % of all permanent IT jobs located in the South East 0.86% 1.07% 0.89%
As % of the Job Titles category 0.89% 1.10% 0.92%
Number of salaries quoted 148 191 173
Average salary £22,500 £21,750 £22,500
Average salary % change year-on-year
+3.44% -3.33%
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £28,000 £28,000 £27,500
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
18561 20260 19832
As % of all permanent IT jobs located in the South East 96.45% 97.05% 96.55%
Number of salaries quoted 15896 16537 15701
Average salary £44,000 £40,000 £42,500
Average salary % change year-on-year
+10.00% -5.88%
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £61,250
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 12 February 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey 0 62 £25,000 +13.63% 9
Buckinghamshire -15 34 £22,500 - 5
Berkshire -3 26 £24,000 +14.28% 2
Hampshire -5 23 £19,000 -13.63% 2
Kent +10 11 £23,500 -6.00%
Oxfordshire -8 7 £21,816 +6.93% 2
East Sussex +7 1 £19,500 -18.75% 2
West Sussex -12 1 £19,500 +2.63% 9
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 12 February 2016, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 206 (57.87%) Windows
2 172 (48.31%) Microsoft
3 142 (39.89%) MS Excel
4 136 (38.20%) Active Directory
5 133 (37.36%) SLA
6 129 (36.24%) ITIL
7 118 (33.15%) MS Office
8 94 (26.40%) Windows 7
9 66 (18.54%) MS Exchange
10 57 (16.01%) Windows Server
11 52 (14.61%) Incident Management
12 49 (13.76%) Windows Server 2008
13 47 (13.20%) Service Management
14 46 (12.92%) VMware
15 44 (12.36%) SharePoint
16 41 (11.52%) Windows 8
17 40 (11.24%) Exchange Server 2007
18 39 (10.96%) Exchange Server 2010
19 37 (10.39%) Windows XP
20 36 (10.11%) DNS
20 36 (10.11%) Firewall
20 36 (10.11%) Blackberry
21 35 (9.83%) VMware Infrastructure
22 33 (9.27%) Office 365
23 32 (8.99%) Windows Server 2012
24 30 (8.43%) ITSM
24 30 (8.43%) CRM
25 29 (8.15%) TCP/IP
25 29 (8.15%) Citrix
26 28 (7.87%) A+ Certification

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 12 February 2016, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (18.54%) MS Exchange
2 44 (12.36%) SharePoint
3 40 (11.24%) Exchange Server 2007
4 39 (10.96%) Exchange Server 2010
5 21 (5.90%) Exchange Server 2003
6 18 (5.06%) Exchange Server 2013
7 8 (2.25%) MS Project Server
7 8 (2.25%) SharePoint Server
8 5 (1.40%) SharePoint 2010
8 5 (1.40%) Skype for Business
9 3 (0.84%) Blackberry Enterprise Server
10 2 (0.56%) SharePoint 2013
11 1 (0.28%) SAS
Applications
1 142 (39.89%) MS Excel
2 118 (33.15%) MS Office
3 14 (3.93%) MS PowerPoint
4 10 (2.81%) MS Visio
5 7 (1.97%) MS Project
Business Applications
1 12 (3.37%) Remedy ITSM
2 11 (3.09%) Dynamics CRM
3 2 (0.56%) SAP Oil and Gas
4 1 (0.28%) SAP CCM
4 1 (0.28%) SAP CO
4 1 (0.28%) SAP ERP
4 1 (0.28%) SAP FI
4 1 (0.28%) SAP FI/CO
4 1 (0.28%) SAP SRM
Cloud Services
1 33 (9.27%) Office 365
2 3 (0.84%) Dropbox
3 2 (0.56%) Google Apps
Communications & Networking
1 36 (10.11%) DNS
1 36 (10.11%) Firewall
2 29 (8.15%) TCP/IP
3 24 (6.74%) LAN
3 24 (6.74%) SSL
3 24 (6.74%) WAN
4 20 (5.62%) VoIP
5 12 (3.37%) Internet
6 9 (2.53%) DHCP
7 7 (1.97%) IP Telephony
8 6 (1.69%) VPN
9 5 (1.40%) WebEx
10 3 (0.84%) 3G
10 3 (0.84%) Bluetooth
10 3 (0.84%) SAN
10 3 (0.84%) Wi-Fi
11 2 (0.56%) Cisco ASA
11 2 (0.56%) FWSM
12 1 (0.28%) ADSL
12 1 (0.28%) NAS
Database & Business Intelligence
1 9 (2.53%) SQL Server
2 8 (2.25%) SQL Server 2008
3 1 (0.28%) SAP BI
3 1 (0.28%) SAP BW
Development Applications
1 2 (0.56%) JIRA
General
1 16 (4.49%) Finance
2 7 (1.97%) Manufacturing
2 7 (1.97%) Publishing
2 7 (1.97%) Telecoms
3 5 (1.40%) Back Office
3 5 (1.40%) Retail
4 4 (1.12%) Advertising
4 4 (1.12%) German Language
5 2 (0.56%) Automotive
5 2 (0.56%) Electronics
5 2 (0.56%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.56%) CSS
1 2 (0.56%) HTML
2 1 (0.28%) REST
Miscellaneous
1 36 (10.11%) Blackberry
2 23 (6.46%) Analytical Skills
3 19 (5.34%) Computer Science
4 17 (4.78%) Management Information System
5 16 (4.49%) EPoS
6 10 (2.81%) Driving Licence
7 7 (1.97%) Client/Server
8 6 (1.69%) NHS
9 3 (0.84%) Fat Client
9 3 (0.84%) Thin Client
9 3 (0.84%) Video Conferencing
10 2 (0.56%) Data Centre
11 1 (0.28%) iPad
11 1 (0.28%) iPhone
Operating Systems
1 206 (57.87%) Windows
2 94 (26.40%) Windows 7
3 57 (16.01%) Windows Server
4 49 (13.76%) Windows Server 2008
5 41 (11.52%) Windows 8
6 37 (10.39%) Windows XP
7 32 (8.99%) Windows Server 2012
8 26 (7.30%) Windows Server 2003
9 23 (6.46%) Linux
10 13 (3.65%) Windows Vista
11 6 (1.69%) Windows 10
12 2 (0.56%) Unix
13 1 (0.28%) Android
13 1 (0.28%) Apple iOS
Processes & Methodologies
1 129 (36.24%) ITIL
2 52 (14.61%) Incident Management
3 47 (13.20%) Service Management
4 30 (8.43%) CRM
4 30 (8.43%) ITSM
5 28 (7.87%) Service Delivery
6 22 (6.18%) Problem Management
7 16 (4.49%) Mentoring
8 12 (3.37%) ITIL V3
9 11 (3.09%) Knowledge Management
10 9 (2.53%) Coaching
11 8 (2.25%) Change Management
11 8 (2.25%) Data Entry
11 8 (2.25%) Project Management
11 8 (2.25%) Ticket Management
11 8 (2.25%) Workflow
12 7 (1.97%) Case Management
12 7 (1.97%) Disaster Recovery
13 6 (1.69%) Network Monitoring
13 6 (1.69%) Root Cause Analysis
Programming Languages
1 17 (4.78%) SQL
2 4 (1.12%) C
3 2 (0.56%) JavaScript
3 2 (0.56%) PowerShell
Qualifications
1 28 (7.87%) A+ Certification
2 26 (7.30%) Microsoft Certification
2 26 (7.30%) Security Cleared
3 22 (6.18%) SC Cleared
4 20 (5.62%) Degree
5 14 (3.93%) ITIL Certification
6 13 (3.65%) MCTS
7 12 (3.37%) MOS
8 8 (2.25%) MCSE
9 7 (1.97%) CCNA
9 7 (1.97%) Cisco Certification
9 7 (1.97%) MCDST
9 7 (1.97%) MCP
9 7 (1.97%) MCSA
10 5 (1.40%) Network+ Certification
11 4 (1.12%) ITIL Foundation Certificate
12 3 (0.84%) MCITP
13 2 (0.56%) NVQ Level 3
14 1 (0.28%) DBS Check
Quality Assurance & Compliance
1 133 (37.36%) SLA
2 7 (1.97%) ISO/IEC 27001
3 1 (0.28%) Data Quality
System Software
1 136 (38.20%) Active Directory
2 35 (9.83%) VMware Infrastructure
3 28 (7.87%) Hyper-V
4 8 (2.25%) Terminal Services
5 6 (1.69%) vSphere
6 2 (0.56%) Firmware
7 1 (0.28%) XenApp
Systems Management
1 25 (7.02%) Backup Exec
2 13 (3.65%) SCCM
3 2 (0.56%) SCOM
4 1 (0.28%) CA Spectrum
4 1 (0.28%) Nagios
4 1 (0.28%) NetBackup
4 1 (0.28%) Norton AntiVirus
4 1 (0.28%) WSUS
Vendors
1 172 (48.31%) Microsoft
2 46 (12.92%) VMware
3 29 (8.15%) Citrix
4 26 (7.30%) Cisco
4 26 (7.30%) HP
4 26 (7.30%) Symantec
5 24 (6.74%) Dell
5 24 (6.74%) Remedy
5 24 (6.74%) SonicWALL
6 16 (4.49%) SAP
7 10 (2.81%) Avaya
7 10 (2.81%) BMC
8 6 (1.69%) ServiceNow
9 5 (1.40%) Adobe
9 5 (1.40%) SolarWinds
10 4 (1.12%) CheckPoint
10 4 (1.12%) Google
10 4 (1.12%) Juniper
11 3 (0.84%) BT
11 3 (0.84%) Nokia
West Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £25000 Per Annum
Posted: 1 hour ago
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: 8 hours ago
Guildford, Surrey
Global Technology Solutions Ltd
Salary: £25000 - £35000 per annum
Posted: Yesterday
Crawley, West Sussex
Harvey Nash plc
Salary: £30000 per annum + + Package
Posted: Yesterday
Crawley, West Sussex
Harvey Nash plc
Salary: £22000 - £24000 per annum + + Package
Posted: Yesterday
Guildford, Surrey
Ashdown IT
Salary: £23000 per annum + full IT training
Posted: Yesterday
Surrey
Coal IT Services
Salary: From £22,000 to £27,000 per annum + Shift Allowance + Benefits
Posted: Yesterday
High Wycombe, Buckinghamshire
Applause IT Innovation
Salary: £23000 - £24000 per annum + car + benefits!
Posted: 2 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £24000 per annum + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: Competitive
Posted: 2 days ago
Southampton, Hampshire
Connectus
Salary: £20000 - £22000 per annum
Posted: 2 days ago
West Sussex
ARC IT Recruitment Ltd
Salary: 25000
Posted: 2 days ago
Crawley, West Sussex
Harvey Nash plc
Salary: £36000 - £38000 per annum + + Package
Posted: 3 days ago
Crawley, West Sussex
Harvey Nash plc
Salary: £30000 per annum + + Package
Posted: 3 days ago
Epsom, Surrey
Executive Recruitment Services (ERS)
Salary: £30000 per annum
Posted: 3 days ago
Brighton, East Sussex
Reed Technology
Salary: £22000 - £25000 per annum
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive Salary + Career Progression + Benefits
Posted: 4 days ago
Littlehampton
The Body Shop
Salary: competitive
Posted: 8 days ago
Littlehampton
The Body Shop
Salary: competitive
Posted: 8 days ago
Guildford
Hays Specialist Recruitment Ltd
Salary: £20000 - £22000 per annum
Posted: 9 days ago
Surrey
Nigel Frank International Ltd
Salary: £35000 - £40000 per annum + Pension, 25 Days Holiday
Posted: 10 days ago
Newbury
People Source Consulting
Salary: £20000 - £30000 per annum + 21% shift bonus + benefits
Posted: 10 days ago
Buckinghamshire
Nigel Frank International Ltd
Salary: £30000 - £38000 per annum + full training, great work/life balance
Posted: 17 days ago
Buckinghamshire
Nigel Frank International Ltd
Salary: £25000 - £38000 per annum
Posted: 17 days ago
Oxfordshire
Hays Specialist Recruitment
Salary: £18000 - £22000 per annum + Benefits
Posted: 17 days ago
Surrey
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £28000.00 per annum + benefits
Posted: 23 days ago