The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 266 271 329
Rank change year-on-year
+5 +58
Permanent jobs requiring a Service Desk Analyst 187 165 112
As % of all permanent IT jobs located in the South East 0.85% 0.78% 0.49%
As % of the Job Titles category 0.90% 0.82% 0.51%
Number of salaries quoted 159 151 108
Average salary £22,500 £21,250 £23,000
Average salary % change year-on-year
+5.88% -7.60%
90% offered a salary of more than £18,500 £17,500 £18,000
10% offered a salary of more than £28,000 £24,000 £27,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20745 20114 21777
As % of all permanent IT jobs located in the South East 94.57% 94.97% 95.34%
Number of salaries quoted 16266 16627 18645
Average salary £41,500 £40,500 £40,000
Average salary % change year-on-year
+2.46% +1.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £58,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 22 September 2014.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +18 51 £22,500 +4.65% 11
Hampshire -27 42 £20,750 +6.41% 2
Berkshire +9 35 £25,500 +33.50% 2
Buckinghamshire +8 19 £24,000 +9.09% 10
West Sussex -22 16 £17,000 -20.00% 2
East Sussex - 12 £21,250 -
Oxfordshire +10 6 £33,000 +53.48% 1
Kent -5 2 £25,250 +7.44%
Middlesex - 1 £22,500 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 22 September 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 246 (64.74%) Windows
2 205 (53.95%) ITIL
3 198 (52.11%) Active Directory
4 182 (47.89%) Microsoft
5 176 (46.32%) MS Office
6 140 (36.84%) MS Excel
7 104 (27.37%) Windows 7
8 98 (25.79%) MS Exchange
9 89 (23.42%) SLA
9 89 (23.42%) Citrix
10 70 (18.42%) Microsoft Certification
11 64 (16.84%) Windows XP
12 58 (15.26%) Cisco
13 53 (13.95%) Incident Management
14 46 (12.11%) Analytical Skills
15 44 (11.58%) Exchange Server 2007
15 44 (11.58%) Windows Server 2008
15 44 (11.58%) Cisco Certification
15 44 (11.58%) CCNA
15 44 (11.58%) MCSE
16 43 (11.32%) HP
17 41 (10.79%) MCP
17 41 (10.79%) VMware
17 41 (10.79%) Finance
17 41 (10.79%) MCITP
18 40 (10.53%) DNS
19 39 (10.26%) SCCM
20 37 (9.74%) MCSA
20 37 (9.74%) SharePoint
21 36 (9.47%) VMware Infrastructure

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 September 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 98 (25.79%) MS Exchange
2 44 (11.58%) Exchange Server 2007
3 37 (9.74%) SharePoint
4 22 (5.79%) SharePoint 2010
5 15 (3.95%) Exchange Server 2010
6 14 (3.68%) Lync
7 11 (2.89%) Exchange Server 2003
8 8 (2.11%) IBM Notes
8 8 (2.11%) Moodle
9 5 (1.32%) Exchange Server 2000
10 4 (1.05%) Blackberry Enterprise Server
11 3 (0.79%) IIS
12 1 (0.26%) Exchange Server 2013
Applications
1 176 (46.32%) MS Office
2 140 (36.84%) MS Excel
3 14 (3.68%) MS PowerPoint
4 1 (0.26%) MS Visio
4 1 (0.26%) MS Project
Business Applications
1 2 (0.53%) Dynamics NAV
2 1 (0.26%) Remedy ITSM
2 1 (0.26%) SAP Oil and Gas
Cloud Services
1 13 (3.42%) Microsoft Azure
2 8 (2.11%) Office 365
3 1 (0.26%) Google Apps
3 1 (0.26%) SaaS
Communications & Networking
1 40 (10.53%) DNS
2 34 (8.95%) VoIP
3 31 (8.16%) WAN
4 30 (7.89%) Wireless
5 28 (7.37%) DHCP
6 27 (7.11%) Firewall
6 27 (7.11%) LAN
7 26 (6.84%) Internet
8 25 (6.58%) SAN
8 25 (6.58%) TCP/IP
9 20 (5.26%) VPN
10 19 (5.00%) ADSL
11 17 (4.47%) Ethernet
12 13 (3.42%) Broadband
13 12 (3.16%) Cisco ASA
14 11 (2.89%) FWSM
15 7 (1.84%) IP Telephony
16 5 (1.32%) Cisco IPT
17 4 (1.05%) MPLS
18 3 (0.79%) ISDN
Database & Business Intelligence
1 5 (1.32%) Data Warehouse
1 5 (1.32%) SQL Server
2 1 (0.26%) Relational Database
2 1 (0.26%) Crystal Reports
Development Applications
1 4 (1.05%) Team Foundation Server
General
1 41 (10.79%) Finance
2 26 (6.84%) Telecoms
3 17 (4.47%) Legal
4 16 (4.21%) Retail
5 6 (1.58%) Banking
6 4 (1.05%) German Language
7 3 (0.79%) French Language
7 3 (0.79%) Spanish Language
7 3 (0.79%) Italian Language
7 3 (0.79%) Law
8 2 (0.53%) Manufacturing
8 2 (0.53%) Front Office
8 2 (0.53%) Norwegian Language
8 2 (0.53%) Danish Language
8 2 (0.53%) Finnish Language
9 1 (0.26%) Marketing
9 1 (0.26%) Portuguese Language
9 1 (0.26%) Electronics
Libraries, Frameworks & Software Standards
1 3 (0.79%) HTML
2 1 (0.26%) COM
2 1 (0.26%) XML
Miscellaneous
1 46 (12.11%) Analytical Skills
2 14 (3.68%) Blackberry
3 11 (2.89%) EPoS
4 10 (2.63%) Firmware
5 7 (1.84%) Fat Client
5 7 (1.84%) Informatics
5 7 (1.84%) Thin Client
5 7 (1.84%) Management Information System
6 6 (1.58%) Statistics
6 6 (1.58%) iPhone
7 5 (1.32%) Computer Science
8 4 (1.05%) Mathematics
9 3 (0.79%) CMDB
9 3 (0.79%) IVR
10 2 (0.53%) PDA
10 2 (0.53%) VLE
11 1 (0.26%) iSeries
11 1 (0.26%) PMI
11 1 (0.26%) Handset
11 1 (0.26%) Replication
Operating Systems
1 246 (64.74%) Windows
2 104 (27.37%) Windows 7
3 64 (16.84%) Windows XP
4 44 (11.58%) Windows Server 2008
5 33 (8.68%) Windows Server 2012
6 32 (8.42%) Windows 8
7 23 (6.05%) Windows Server 2003
8 7 (1.84%) Windows Vista
9 6 (1.58%) Windows 2000
10 5 (1.32%) Windows 2000 Server
11 4 (1.05%) UNIX
11 4 (1.05%) Linux
12 2 (0.53%) Mac OS X
13 1 (0.26%) Android
13 1 (0.26%) VMS
Processes & Methodologies
1 205 (53.95%) ITIL
2 53 (13.95%) Incident Management
3 29 (7.63%) Service Delivery
4 28 (7.37%) Service Management
5 27 (7.11%) ITSM
6 23 (6.05%) Mentoring
7 21 (5.53%) Kalman Filter
8 20 (5.26%) Workflow
9 19 (5.00%) CAD
9 19 (5.00%) Workflow Management
9 19 (5.00%) Network Monitoring
10 18 (4.74%) Problem Management
11 16 (4.21%) ITIL V3
12 14 (3.68%) Software Distribution
13 12 (3.16%) Change Management
14 11 (2.89%) Time Management
15 10 (2.63%) Line Management
16 9 (2.37%) Continuous Improvement
17 8 (2.11%) Project Management
18 6 (1.58%) Configuration Management
Programming Languages
1 29 (7.63%) C
2 12 (3.16%) SQL
3 4 (1.05%) PowerShell
4 3 (0.79%) C#
4 3 (0.79%) JavaScript
5 1 (0.26%) PHP
Qualifications
1 70 (18.42%) Microsoft Certification
2 44 (11.58%) Cisco Certification
2 44 (11.58%) CCNA
2 44 (11.58%) MCSE
3 41 (10.79%) MCP
3 41 (10.79%) MCITP
4 37 (9.74%) MCSA
5 31 (8.16%) Security Cleared
6 29 (7.63%) A+ Certification
7 28 (7.37%) MCTS
8 27 (7.11%) SC Cleared
9 20 (5.26%) Network+ Certification
10 13 (3.42%) MCDST
11 12 (3.16%) ITIL Foundation Certificate
12 11 (2.89%) DV Cleared
13 10 (2.63%) Degree
13 10 (2.63%) MOS
14 5 (1.32%) ITIL Certification
15 4 (1.05%) VMware Certified Professional (VCP)
16 2 (0.53%) CCNP
Quality Assurance & Compliance
1 89 (23.42%) SLA
2 5 (1.32%) QA
3 1 (0.26%) ISO/IEC 27001
3 1 (0.26%) TickIT
System Software
1 198 (52.11%) Active Directory
2 36 (9.47%) VMware Infrastructure
3 17 (4.47%) XenApp
4 13 (3.42%) Terminal Services
5 6 (1.58%) vSphere
6 4 (1.05%) VMware ESXi
6 4 (1.05%) UAG
6 4 (1.05%) Hyper-V
7 2 (0.53%) Citrix Presentation Server
7 2 (0.53%) XenDesktop
8 1 (0.26%) XenServer
Systems Management
1 39 (10.26%) SCCM
2 21 (5.53%) Norton AntiVirus
3 20 (5.26%) Backup Exec
4 7 (1.84%) SCOM
5 4 (1.05%) ServiceCenter
6 3 (0.79%) SCSM
6 3 (0.79%) Cisco UCCX
7 2 (0.53%) DameWare
8 1 (0.26%) Nagios
Vendors
1 182 (47.89%) Microsoft
2 89 (23.42%) Citrix
3 58 (15.26%) Cisco
4 43 (11.32%) HP
5 41 (10.79%) VMware
6 27 (7.11%) Juniper
7 25 (6.58%) Symantec
8 22 (5.79%) Remedy
9 20 (5.26%) Apple
10 19 (5.00%) Veeam
11 17 (4.47%) SolarWinds
11 17 (4.47%) CheckPoint
12 14 (3.68%) Avaya
13 13 (3.42%) Meru Networks
13 13 (3.42%) Sophos
13 13 (3.42%) EMC
13 13 (3.42%) BT
13 13 (3.42%) BMC
13 13 (3.42%) F5
14 11 (2.89%) SAP
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 4 hours ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits+Training
Posted: 4 hours ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 5 hours ago
Reading, Berkshire
Mortimer Spinks
Salary: £18000 - £21000 per annum
Posted: 3 days ago
Dorking
Reed Technology - UK Posting Account
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Buckinghamshire
Claremont Consulting Limited
Salary: £23000.00 - £27000.00 per annum
Posted: 4 days ago
Surrey
Roc Search
Salary: £26000 - £30000 per annum + + Benefits
Posted: 4 days ago
Surrey
Roc Search
Salary: £20000 - £23000 per annum + + Benefits
Posted: 4 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 4 days ago
Walton-On-Thames, Surrey
Premier Group Recruitment
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Surrey
Coal IT Services
Salary: From £20,000 to £23,000 per annum plus 30% benefits package (excellent
Posted: 5 days ago
Bristol; Milton Keynes, UK
Boeing
Salary: Competitive salary
Posted: 9 days ago
Bicester
Austin Fraser Limited
Salary: £22000.00 - £24000.00 per annum + Benefits
Posted: 16 days ago
Basingstoke
Capita - ITIN
Posted: 17 days ago
Reigate
Capita - ITIN
Salary: £26000 - £30000 per annum + Benefits
Posted: 24 days ago
Milton Keynes
Blue Town Online
Salary: £17k - 24.5k per year
Posted: 25 days ago