The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

3 months to
28 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 272 257 314
Rank change year-on-year
-15 +57
Permanent jobs requiring a Service Desk Analyst 182 222 171
As % of all permanent IT jobs located in the South East 0.98% 1.07% 0.74%
As % of the Job Titles category 1.02% 1.10% 0.77%
Number of salaries quoted 172 177 160
Median salary £22,500 £22,625 £22,000
Median salary % change year-on-year
-0.55% +2.84%
90% offered a salary of more than £19,000 £19,000 £18,000
10% offered a salary of more than £29,500 £28,000 £30,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
17907 20200 22149
As % of all permanent IT jobs located in the South East 96.81% 97.10% 96.41%
Number of salaries quoted 15174 16297 17929
Median salary £44,000 £42,500 £42,500
Median salary % change year-on-year
+3.52% -
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 28 May 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +6 47 £26,000 +10.63% 3
Hampshire 0 40 £20,500 -14.58% 5
Buckinghamshire +27 34 £20,265 -7.88% 2
East Sussex - 16 £25,000 - 2
West Sussex -19 14 £27,500 +18.27% 3
Kent -3 12 £23,000 -8.00%
Berkshire -15 9 £22,500 +12.50% 1
Oxfordshire -5 7 £22,500 -19.64% 1
Middlesex - 3 £30,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 28 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 236 (65.37%) Windows
2 194 (53.74%) Microsoft
3 178 (49.31%) Active Directory
4 173 (47.92%) MS Office
5 165 (45.71%) SLA
6 133 (36.84%) MS Excel
7 111 (30.75%) Windows 7
8 99 (27.42%) ITIL
9 91 (25.21%) MS Exchange
10 55 (15.24%) Windows 8
11 53 (14.68%) Windows Server
12 49 (13.57%) Windows XP
13 48 (13.30%) Exchange Server 2010
14 42 (11.63%) DNS
15 41 (11.36%) TCP/IP
16 40 (11.08%) Cisco
17 39 (10.80%) Citrix
18 35 (9.70%) WAN
18 35 (9.70%) Microsoft Certification
18 35 (9.70%) Firewall
18 35 (9.70%) Office 365
18 35 (9.70%) Windows Server 2008
19 34 (9.42%) HP
20 32 (8.86%) VMware
21 31 (8.59%) SharePoint
21 31 (8.59%) Exchange Server 2007
22 30 (8.31%) Incident Management
23 27 (7.48%) LAN
23 27 (7.48%) VoIP
24 26 (7.20%) CRM

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (25.21%) MS Exchange
2 48 (13.30%) Exchange Server 2010
3 31 (8.59%) Exchange Server 2007
3 31 (8.59%) SharePoint
4 16 (4.43%) Exchange Server 2003
5 14 (3.88%) Exchange Server 2013
6 10 (2.77%) MS Project Server
6 10 (2.77%) SharePoint Server
7 8 (2.22%) Skype for Business
8 7 (1.94%) Exchange Server 2000
9 2 (0.55%) Blackberry Enterprise Server
9 2 (0.55%) IBM Notes
9 2 (0.55%) SharePoint 2010
9 2 (0.55%) SharePoint 2013
Applications
1 173 (47.92%) MS Office
2 133 (36.84%) MS Excel
3 14 (3.88%) MS PowerPoint
4 8 (2.22%) MS Project
5 6 (1.66%) MS Visio
Business Applications
1 16 (4.43%) Dynamics CRM
2 11 (3.05%) assyst
3 3 (0.83%) SAP Oil and Gas
Cloud Services
1 35 (9.70%) Office 365
2 3 (0.83%) Dropbox
3 1 (0.28%) SaaS
Communications & Networking
1 42 (11.63%) DNS
2 41 (11.36%) TCP/IP
3 35 (9.70%) Firewall
3 35 (9.70%) WAN
4 27 (7.48%) LAN
4 27 (7.48%) VoIP
5 20 (5.54%) SSL
6 18 (4.99%) DHCP
6 18 (4.99%) Internet
7 10 (2.77%) Cisco ASA
7 10 (2.77%) Wireless
8 8 (2.22%) FWSM
9 5 (1.39%) ADSL
9 5 (1.39%) Extranet
10 4 (1.11%) IP Telephony
10 4 (1.11%) Wi-Fi
11 3 (0.83%) 3G
11 3 (0.83%) Bluetooth
11 3 (0.83%) SMTP
12 2 (0.55%) VPN
Database & Business Intelligence
1 14 (3.88%) SQL Server
2 11 (3.05%) SQL Server 2008
Development Applications
1 2 (0.55%) JIRA
General
1 17 (4.71%) Finance
2 14 (3.88%) Telecoms
3 12 (3.32%) Retail
4 8 (2.22%) Publishing
5 6 (1.66%) Manufacturing
6 5 (1.39%) German Language
7 3 (0.83%) Advertising
7 3 (0.83%) Back Office
7 3 (0.83%) Electronics
7 3 (0.83%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.28%) EDI
1 1 (0.28%) REST
1 1 (0.28%) Software Packaging
1 1 (0.28%) XML
Miscellaneous
1 25 (6.93%) Analytical Skills
2 23 (6.37%) Blackberry
3 18 (4.99%) Computer Science
4 14 (3.88%) Management Information System
5 10 (2.77%) iPad
6 8 (2.22%) Client/Server
7 7 (1.94%) EPoS
8 6 (1.66%) Mathematics
8 6 (1.66%) Video Conferencing
9 5 (1.39%) Driving Licence
10 3 (0.83%) Fat Client
10 3 (0.83%) NHS
10 3 (0.83%) Thin Client
11 2 (0.55%) Enterprise Software
11 2 (0.55%) Smartphone
12 1 (0.28%) Data Centre
12 1 (0.28%) Data Protection Act
12 1 (0.28%) Freedom of Information
12 1 (0.28%) Hybrid Cloud
12 1 (0.28%) iPhone
Operating Systems
1 236 (65.37%) Windows
2 111 (30.75%) Windows 7
3 55 (15.24%) Windows 8
4 53 (14.68%) Windows Server
5 49 (13.57%) Windows XP
6 35 (9.70%) Windows Server 2008
7 26 (7.20%) Windows Server 2012
8 24 (6.65%) Windows Server 2003
9 18 (4.99%) Windows Vista
10 11 (3.05%) Windows 10
11 9 (2.49%) VMS
12 8 (2.22%) Linux
13 7 (1.94%) Windows 2000 Server
14 2 (0.55%) Unix
15 1 (0.28%) Android
15 1 (0.28%) Apple iOS
Processes & Methodologies
1 99 (27.42%) ITIL
2 30 (8.31%) Incident Management
3 26 (7.20%) CRM
4 25 (6.93%) Problem Management
5 22 (6.09%) Service Management
6 20 (5.54%) ITIL V3
7 16 (4.43%) Mentoring
8 15 (4.16%) Network Monitoring
9 14 (3.88%) Service Delivery
10 12 (3.32%) Coaching
11 11 (3.05%) ITSM
12 10 (2.77%) Kalman Filter
13 9 (2.49%) Knowledge Management
13 9 (2.49%) Web Filtering
14 7 (1.94%) Change Management
14 7 (1.94%) Data Entry
15 6 (1.66%) Project Planning
15 6 (1.66%) Service Desk Management
16 5 (1.39%) Data Protection
16 5 (1.39%) Ticket Management
Programming Languages
1 17 (4.71%) C
2 7 (1.94%) SQL
3 2 (0.55%) Java
3 2 (0.55%) VB
4 1 (0.28%) C#
4 1 (0.28%) VBA
Qualifications
1 35 (9.70%) Microsoft Certification
2 26 (7.20%) CCNA
2 26 (7.20%) Cisco Certification
3 24 (6.65%) Degree
4 22 (6.09%) A+ Certification
5 18 (4.99%) MCSE
6 17 (4.71%) SC Cleared
6 17 (4.71%) Security Cleared
7 16 (4.43%) MOS
8 15 (4.16%) MCP
9 14 (3.88%) Network+ Certification
10 12 (3.32%) ITIL Certification
10 12 (3.32%) MCSA
11 9 (2.49%) MCDST
12 8 (2.22%) MCTS
13 7 (1.94%) MCITP
14 4 (1.11%) HND
15 3 (0.83%) DBS Check
Quality Assurance & Compliance
1 165 (45.71%) SLA
2 4 (1.11%) Data Quality
2 4 (1.11%) ISO/IEC 27001
System Software
1 178 (49.31%) Active Directory
2 24 (6.65%) VMware Infrastructure
3 23 (6.37%) Hyper-V
4 12 (3.32%) XenApp
5 8 (2.22%) Firmware
6 6 (1.66%) Citrix Presentation Server
6 6 (1.66%) XenDesktop
Systems Management
1 21 (5.82%) Backup Exec
2 9 (2.49%) SCCM
Vendors
1 194 (53.74%) Microsoft
2 40 (11.08%) Cisco
3 39 (10.80%) Citrix
4 34 (9.42%) HP
5 32 (8.86%) VMware
6 20 (5.54%) Dell
6 20 (5.54%) SonicWALL
6 20 (5.54%) Symantec
7 17 (4.71%) Juniper
8 14 (3.88%) Avaya
8 14 (3.88%) Extreme Networks
8 14 (3.88%) SolarWinds
9 13 (3.60%) SAP
10 9 (2.49%) Remedy
11 8 (2.22%) CheckPoint
11 8 (2.22%) F5
11 8 (2.22%) Palo Alto
12 6 (1.66%) LANDesk
12 6 (1.66%) Sophos
13 4 (1.11%) Adobe
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
Southampton, Hampshire
Sanderson
Salary: £16000.00 - £20000.00 per annum
Posted: Yesterday
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: 5 days ago
Southampton, Hampshire
Polar Recruitment
Salary: £20000 - £22000 per annum + Graet benefits - see below.
Posted: 3 days ago
Crawley, West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum + Bonus + Excellent Benefits
Posted: 2 days ago
Marlow, Buckinghamshire
Pro-Quest Resourcing Ltd
Salary: £30000 - £35000 Per Annum 30-34K + Pension + BUPA + Life Assur + DenPl
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive salary + career progression + benefits
Posted: 2 days ago
Surrey
Coal IT Services
Salary: £Market Rate
Posted: 4 days ago
Chichester
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £24000.00 per annum
Posted: 11 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 5 days ago
Basingstoke
Capita plc
Salary: £18000 - £19500 per annum
Posted: 17 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 22 days ago