The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 278 262 341
Rank change year-on-year
-16 +79
Permanent jobs requiring a Service Desk Analyst 179 174 107
As % of all permanent IT jobs located in the South East 0.79% 0.80% 0.47%
As % of the Job Titles category 0.84% 0.84% 0.49%
Number of salaries quoted 153 158 95
Average salary £22,000 £21,000 £23,000
Average salary % change year-on-year
+4.76% -8.69%
90% offered a salary of more than £18,800 £17,000 £18,000
10% offered a salary of more than £29,000 £25,000 £28,407
UK excluding London average salary £21,925 £20,500 £21,500
% change year-on-year
+6.95% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21430 20664 21850
As % of all permanent IT jobs located in the South East 94.70% 95.08% 95.45%
Number of salaries quoted 16859 17053 18653
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 22 August 2014.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -24 46 £20,625 +8.55% 1
Surrey +11 45 £24,000 +3.78% 4
Berkshire -11 30 £25,000 +23.45% 3
West Sussex -10 15 £17,000 -20.00% 5
East Sussex -15 13 £21,250 -11.45% 1
Oxfordshire +16 12 £33,000 +57.14%
Buckinghamshire -3 9 £23,000 +19.48% 5
Kent -4 4 £22,000 -4.34% 1
Middlesex - 1 £22,500 - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 22 August 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 224 (63.82%) Windows
2 187 (53.28%) ITIL
2 187 (53.28%) Active Directory
3 156 (44.44%) Microsoft
4 152 (43.30%) MS Office
5 127 (36.18%) MS Excel
6 94 (26.78%) MS Exchange
7 86 (24.50%) Windows 7
8 84 (23.93%) SLA
8 84 (23.93%) Citrix
9 63 (17.95%) Microsoft Certification
10 56 (15.95%) Windows XP
11 52 (14.81%) Incident Management
12 49 (13.96%) Exchange Server 2007
12 49 (13.96%) Cisco
13 43 (12.25%) MCSE
14 42 (11.97%) SharePoint
14 42 (11.97%) Finance
15 41 (11.68%) Windows Server 2008
16 40 (11.40%) SCCM
17 37 (10.54%) HP
18 36 (10.26%) MCSA
18 36 (10.26%) MCP
18 36 (10.26%) VMware
19 34 (9.69%) VoIP
19 34 (9.69%) Cisco Certification
19 34 (9.69%) CCNA
20 33 (9.40%) MCITP
20 33 (9.40%) DNS
21 32 (9.12%) VMware Infrastructure

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 August 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (26.78%) MS Exchange
2 49 (13.96%) Exchange Server 2007
3 42 (11.97%) SharePoint
4 22 (6.27%) SharePoint 2010
5 19 (5.41%) Exchange Server 2010
6 12 (3.42%) Lync
7 10 (2.85%) Exchange Server 2003
8 7 (1.99%) IBM Notes
9 6 (1.71%) Moodle
10 5 (1.42%) Exchange Server 2000
10 5 (1.42%) Blackberry Enterprise Server
11 3 (0.85%) IIS
12 2 (0.57%) CMS
13 1 (0.28%) WorkSite
13 1 (0.28%) Exchange Server 2013
Applications
1 152 (43.30%) MS Office
2 127 (36.18%) MS Excel
3 11 (3.13%) MS PowerPoint
Business Applications
1 2 (0.57%) Dynamics NAV
2 1 (0.28%) SAP Oil and Gas
2 1 (0.28%) Remedy ITSM
Cloud Services
1 13 (3.70%) Microsoft Azure
2 6 (1.71%) Office 365
3 1 (0.28%) SaaS
3 1 (0.28%) Google Apps
Communications & Networking
1 34 (9.69%) VoIP
2 33 (9.40%) DNS
3 29 (8.26%) Wireless
4 26 (7.41%) DHCP
5 24 (6.84%) SAN
6 23 (6.55%) WAN
7 22 (6.27%) LAN
8 20 (5.70%) TCP/IP
9 18 (5.13%) Internet
9 18 (5.13%) VPN
10 17 (4.84%) Firewall
11 15 (4.27%) ADSL
12 14 (3.99%) Ethernet
13 13 (3.70%) Broadband
13 13 (3.70%) IP Telephony
14 10 (2.85%) Cisco ASA
15 9 (2.56%) FWSM
15 9 (2.56%) Cisco IPT
16 3 (0.85%) ISDN
16 3 (0.85%) MPLS
Database & Business Intelligence
1 5 (1.42%) SQL Server
1 5 (1.42%) Data Warehouse
2 1 (0.28%) Crystal Reports
2 1 (0.28%) Relational Database
Development Applications
1 4 (1.14%) Team Foundation Server
General
1 42 (11.97%) Finance
2 26 (7.41%) Telecoms
3 18 (5.13%) Legal
4 13 (3.70%) Retail
5 5 (1.42%) German Language
6 4 (1.14%) Banking
6 4 (1.14%) French Language
7 3 (0.85%) Spanish Language
7 3 (0.85%) Italian Language
7 3 (0.85%) Manufacturing
7 3 (0.85%) Law
8 2 (0.57%) Front Office
8 2 (0.57%) Norwegian Language
8 2 (0.57%) Danish Language
8 2 (0.57%) Finnish Language
9 1 (0.28%) Portuguese Language
9 1 (0.28%) Marketing
9 1 (0.28%) Electronics
9 1 (0.28%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (0.85%) HTML
2 1 (0.28%) COM
2 1 (0.28%) XML
Miscellaneous
1 14 (3.99%) Blackberry
2 10 (2.85%) Firmware
3 9 (2.56%) EPoS
4 8 (2.28%) Statistics
5 6 (1.71%) Informatics
6 5 (1.42%) Mathematics
7 4 (1.14%) Management Information System
7 4 (1.14%) iPhone
7 4 (1.14%) Computer Science
8 3 (0.85%) IVR
9 2 (0.57%) Handset
9 2 (0.57%) CMDB
9 2 (0.57%) PDA
10 1 (0.28%) Fat Client
10 1 (0.28%) iSeries
10 1 (0.28%) PMI
10 1 (0.28%) Replication
10 1 (0.28%) DTV
10 1 (0.28%) NHS
10 1 (0.28%) Thin Client
Operating Systems
1 224 (63.82%) Windows
2 86 (24.50%) Windows 7
3 56 (15.95%) Windows XP
4 41 (11.68%) Windows Server 2008
5 27 (7.69%) Windows Server 2012
6 24 (6.84%) Windows 8
7 19 (5.41%) Windows Server 2003
8 7 (1.99%) Windows 2000
9 5 (1.42%) Windows 2000 Server
9 5 (1.42%) Linux
10 4 (1.14%) UNIX
11 3 (0.85%) Windows Vista
12 2 (0.57%) Mac OS X
12 2 (0.57%) Android
13 1 (0.28%) VMS
Processes & Methodologies
1 187 (53.28%) ITIL
2 52 (14.81%) Incident Management
3 23 (6.55%) Service Delivery
3 23 (6.55%) Service Management
4 21 (5.98%) Problem Management
5 20 (5.70%) Workflow
5 20 (5.70%) ITSM
6 19 (5.41%) CAD
6 19 (5.41%) Workflow Management
7 16 (4.56%) ITIL V3
7 16 (4.56%) Network Monitoring
8 14 (3.99%) Software Distribution
9 13 (3.70%) Change Management
10 11 (3.13%) Time Management
10 11 (3.13%) Kalman Filter
11 9 (2.56%) Continuous Improvement
12 8 (2.28%) Project Management
13 6 (1.71%) Business Intelligence
14 5 (1.42%) Configuration Management
14 5 (1.42%) Service Desk Management
Programming Languages
1 23 (6.55%) C
2 18 (5.13%) SQL
3 9 (2.56%) PowerShell
4 3 (0.85%) C#
4 3 (0.85%) JavaScript
5 1 (0.28%) PHP
Qualifications
1 63 (17.95%) Microsoft Certification
2 43 (12.25%) MCSE
3 36 (10.26%) MCSA
3 36 (10.26%) MCP
4 34 (9.69%) Cisco Certification
4 34 (9.69%) CCNA
5 33 (9.40%) MCITP
6 26 (7.41%) A+ Certification
6 26 (7.41%) Security Cleared
7 22 (6.27%) SC Cleared
7 22 (6.27%) MCTS
8 21 (5.98%) Network+ Certification
9 9 (2.56%) Degree
9 9 (2.56%) MOS
9 9 (2.56%) ITIL Foundation Certificate
10 8 (2.28%) ITIL Certification
11 6 (1.71%) DV Cleared
11 6 (1.71%) MCDST
12 3 (0.85%) VMware Certified Professional (VCP)
13 2 (0.57%) CCNP
Quality Assurance & Compliance
1 84 (23.93%) SLA
2 5 (1.42%) QA
3 1 (0.28%) ISO/IEC 27001
3 1 (0.28%) TickIT
System Software
1 187 (53.28%) Active Directory
2 32 (9.12%) VMware Infrastructure
3 13 (3.70%) XenApp
3 13 (3.70%) vSphere
4 10 (2.85%) VMware ESXi
5 5 (1.42%) Terminal Services
6 4 (1.14%) UAG
7 2 (0.57%) XenDesktop
7 2 (0.57%) Hyper-V
7 2 (0.57%) Citrix Presentation Server
8 1 (0.28%) XenServer
Systems Management
1 40 (11.40%) SCCM
2 15 (4.27%) Norton AntiVirus
3 13 (3.70%) Backup Exec
4 6 (1.71%) SCOM
5 5 (1.42%) ServiceCenter
6 4 (1.14%) DameWare
7 3 (0.85%) Cisco UCCX
7 3 (0.85%) SCSM
8 1 (0.28%) Nagios
Vendors
1 156 (44.44%) Microsoft
2 84 (23.93%) Citrix
3 49 (13.96%) Cisco
4 37 (10.54%) HP
5 36 (10.26%) VMware
6 25 (7.12%) Remedy
7 24 (6.84%) Juniper
8 21 (5.98%) Apple
9 18 (5.13%) Symantec
10 16 (4.56%) CheckPoint
11 15 (4.27%) Avaya
12 14 (3.99%) SolarWinds
13 13 (3.70%) Meru Networks
13 13 (3.70%) EMC
13 13 (3.70%) Veeam
14 11 (3.13%) F5
14 11 (3.13%) BMC
14 11 (3.13%) BT
15 10 (2.85%) Sophos
15 10 (2.85%) SAP
Maidenhead, Berkshire
Allied Worldwide
Posted: 59 minutes ago
West Sussex
ARC IT Recruitment Ltd
Posted: 1 hour ago
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: 1 hour ago
Surrey
Harrington Starr
Posted: 11 hours ago
Reigate
Capita - ITIN
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
High Wycombe
Hays IT - Uk Posting account
Salary: £18000.00 - £23000.00 per annum + Benefits
Posted: Yesterday
Dorking, Surrey
Resource Management
Salary: £20 - £22000 per annum + Benefits
Posted: 3 days ago
Slough
Hays IT - Uk Posting account
Salary: £23000.00 - £28000.00 per annum
Posted: 3 days ago
Worthing
Hays IT - Uk Posting account
Salary: competitive + excellent benefits
Posted: 4 days ago
Iver
Hays IT - Uk Posting account
Salary: £25000.00 - £28000.00 per annum
Posted: 4 days ago
West Sussex
ARC IT Recruitment Ltd
Posted: 5 days ago
Slough
Hays IT - Uk Posting account
Salary: £25000.00 - £28000.00 per annum
Posted: 11 days ago
Crawley
Blue Town Online
Salary: Competitive + Pension
Posted: 15 days ago
Dorking
Reed Technology - UK Posting Account
Salary: £20000 - £24000 per annum
Posted: 21 days ago