The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 242 261 316
Rank change year-on-year
+19 +55
Permanent jobs requiring a Service Desk Analyst 214 178 129
As % of all permanent IT jobs located in the South East 0.98% 0.83% 0.58%
As % of the Job Titles category 1.03% 0.87% 0.61%
Number of salaries quoted 165 162 124
Average salary £22,500 £21,500 £22,500
Average salary % change year-on-year
+4.65% -4.44%
90% offered a salary of more than £19,000 £18,000 £18,075
10% offered a salary of more than £28,000 £25,900 £27,350
UK excluding London average salary £21,403 £21,000 £21,000
% change year-on-year
+1.91% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20745 20387 21229
As % of all permanent IT jobs located in the South East 94.83% 94.92% 95.54%
Number of salaries quoted 16439 16811 18207
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £62,500 £59,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 30 October 2014.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +5 58 £22,000 +7.31% 4
Berkshire +23 43 £26,000 +23.80% 2
Buckinghamshire +17 40 £24,000 +9.09% 8
Hampshire -33 35 £21,125 +3.04% 2
West Sussex +1 14 £19,000 -11.11%
Oxfordshire +28 12 £21,000 -7.69% 4
East Sussex -9 7 £21,250 -5.55%
Kent -7 2 £25,250 +5.20%
Middlesex - 2 £22,250 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 30 October 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 247 (63.82%) Windows
2 202 (52.20%) ITIL
3 187 (48.32%) Microsoft
4 179 (46.25%) MS Office
5 177 (45.74%) Active Directory
6 135 (34.88%) MS Excel
7 115 (29.72%) Windows 7
8 107 (27.65%) SLA
9 85 (21.96%) Citrix
10 82 (21.19%) MS Exchange
11 73 (18.86%) Windows XP
12 58 (14.99%) Microsoft Certification
13 52 (13.44%) Incident Management
14 50 (12.92%) VMware
15 47 (12.14%) Cisco
16 46 (11.89%) Windows Server 2008
17 44 (11.37%) VMware Infrastructure
18 42 (10.85%) Cisco Certification
18 42 (10.85%) CCNA
19 41 (10.59%) DNS
19 41 (10.59%) Finance
20 40 (10.34%) MCITP
21 39 (10.08%) MCP
22 38 (9.82%) MCSE
22 38 (9.82%) WAN
22 38 (9.82%) HP
22 38 (9.82%) Analytical Skills
23 37 (9.56%) Symantec
24 36 (9.30%) Internet
24 36 (9.30%) MCSA

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 30 October 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 82 (21.19%) MS Exchange
2 36 (9.30%) Exchange Server 2007
3 32 (8.27%) SharePoint
4 17 (4.39%) Exchange Server 2010
5 16 (4.13%) SharePoint 2010
6 13 (3.36%) Exchange Server 2003
7 9 (2.33%) Lync
8 8 (2.07%) IBM Notes
9 6 (1.55%) Blackberry Enterprise Server
9 6 (1.55%) Moodle
10 5 (1.29%) Exchange Server 2000
11 3 (0.78%) IIS
12 1 (0.26%) Exchange Server 2013
Applications
1 179 (46.25%) MS Office
2 135 (34.88%) MS Excel
3 12 (3.10%) MS PowerPoint
4 1 (0.26%) MS Project
4 1 (0.26%) MS Visio
Business Applications
1 2 (0.52%) Dynamics NAV
2 1 (0.26%) Remedy ITSM
2 1 (0.26%) SAP Oil and Gas
Cloud Services
1 12 (3.10%) Microsoft Azure
2 6 (1.55%) Office 365
3 1 (0.26%) SaaS
3 1 (0.26%) Google Apps
Communications & Networking
1 41 (10.59%) DNS
2 38 (9.82%) WAN
3 36 (9.30%) Internet
4 31 (8.01%) Firewall
5 26 (6.72%) SAN
6 24 (6.20%) DHCP
6 24 (6.20%) TCP/IP
7 23 (5.94%) LAN
7 23 (5.94%) VoIP
8 22 (5.68%) Wireless
9 16 (4.13%) VPN
10 12 (3.10%) ADSL
10 12 (3.10%) Broadband
11 11 (2.84%) Ethernet
12 7 (1.81%) Cisco ASA
12 7 (1.81%) FWSM
13 6 (1.55%) SSL
14 4 (1.03%) MPLS
15 3 (0.78%) OSPF
15 3 (0.78%) BGP
Database & Business Intelligence
1 5 (1.29%) Data Warehouse
2 3 (0.78%) SQL Server
3 1 (0.26%) Relational Database
Development Applications
1 4 (1.03%) Team Foundation Server
General
1 41 (10.59%) Finance
2 24 (6.20%) Telecoms
3 16 (4.13%) Retail
4 11 (2.84%) Legal
5 8 (2.07%) Banking
6 5 (1.29%) German Language
7 4 (1.03%) French Language
7 4 (1.03%) Spanish Language
8 3 (0.78%) Italian Language
9 2 (0.52%) Norwegian Language
9 2 (0.52%) Manufacturing
9 2 (0.52%) Danish Language
9 2 (0.52%) Finnish Language
10 1 (0.26%) Advertising
10 1 (0.26%) Pharmaceutical
10 1 (0.26%) Financial Institution
10 1 (0.26%) Front Office
10 1 (0.26%) Electronics
10 1 (0.26%) Portuguese Language
10 1 (0.26%) Marketing
Libraries, Frameworks & Software Standards
1 3 (0.78%) HTML
2 1 (0.26%) COM
2 1 (0.26%) XML
2 1 (0.26%) Mason
Miscellaneous
1 38 (9.82%) Analytical Skills
2 17 (4.39%) Blackberry
3 15 (3.88%) Thin Client
3 15 (3.88%) Fat Client
4 13 (3.36%) EPoS
5 8 (2.07%) Video Conferencing
6 7 (1.81%) Informatics
6 7 (1.81%) Computer Science
7 6 (1.55%) Statistics
7 6 (1.55%) Management Information System
8 5 (1.29%) iPhone
9 3 (0.78%) IVR
10 2 (0.52%) VLE
10 2 (0.52%) CMDB
10 2 (0.52%) AS400
11 1 (0.26%) Replication
11 1 (0.26%) DTV
11 1 (0.26%) NHS
11 1 (0.26%) PMI
11 1 (0.26%) Mathematics
Operating Systems
1 247 (63.82%) Windows
2 115 (29.72%) Windows 7
3 73 (18.86%) Windows XP
4 46 (11.89%) Windows Server 2008
5 36 (9.30%) Windows 8
5 36 (9.30%) Windows Server 2012
6 24 (6.20%) Windows Server 2003
7 18 (4.65%) Windows Vista
8 7 (1.81%) Mac OS X
9 5 (1.29%) Windows 2000 Server
10 3 (0.78%) UNIX
11 2 (0.52%) Linux
11 2 (0.52%) Windows 2000
12 1 (0.26%) VMS
12 1 (0.26%) Mac OS
Processes & Methodologies
1 202 (52.20%) ITIL
2 52 (13.44%) Incident Management
3 34 (8.79%) Service Management
3 34 (8.79%) ITSM
4 31 (8.01%) Kalman Filter
5 28 (7.24%) Service Delivery
6 20 (5.17%) Change Management
7 18 (4.65%) Problem Management
7 18 (4.65%) Mentoring
8 14 (3.62%) Workflow
9 13 (3.36%) CAD
9 13 (3.36%) ITIL V3
9 13 (3.36%) Workflow Management
10 11 (2.84%) Time Management
11 10 (2.58%) Network Monitoring
12 9 (2.33%) Software Distribution
12 9 (2.33%) Line Management
12 9 (2.33%) Continuous Improvement
13 8 (2.07%) Project Management
14 6 (1.55%) Root Cause Analysis
Programming Languages
1 18 (4.65%) C
2 10 (2.58%) SQL
3 3 (0.78%) C#
3 3 (0.78%) JavaScript
4 1 (0.26%) PHP
Qualifications
1 58 (14.99%) Microsoft Certification
2 42 (10.85%) CCNA
2 42 (10.85%) Cisco Certification
3 40 (10.34%) MCITP
4 39 (10.08%) MCP
5 38 (9.82%) MCSE
6 36 (9.30%) MCSA
7 27 (6.98%) A+ Certification
7 27 (6.98%) MCTS
8 25 (6.46%) Security Cleared
9 23 (5.94%) SC Cleared
10 13 (3.36%) MCDST
11 11 (2.84%) Degree
11 11 (2.84%) ITIL Foundation Certificate
12 8 (2.07%) DV Cleared
12 8 (2.07%) Network+ Certification
13 6 (1.55%) MOS
14 4 (1.03%) VMware Certified Professional (VCP)
14 4 (1.03%) ITIL Certification
15 1 (0.26%) PMI Certification
Quality Assurance & Compliance
1 107 (27.65%) SLA
2 2 (0.52%) ISO/IEC 27001
3 1 (0.26%) QA
3 1 (0.26%) TickIT
3 1 (0.26%) ISO 9001
System Software
1 177 (45.74%) Active Directory
2 44 (11.37%) VMware Infrastructure
3 22 (5.68%) XenApp
4 17 (4.39%) Terminal Services
5 11 (2.84%) Hyper-V
6 5 (1.29%) Firmware
7 3 (0.78%) Citrix Presentation Server
7 3 (0.78%) XenDesktop
8 1 (0.26%) vSphere
8 1 (0.26%) XenServer
Systems Management
1 31 (8.01%) Backup Exec
2 30 (7.75%) SCCM
3 27 (6.98%) Norton AntiVirus
4 8 (2.07%) SCOM
5 3 (0.78%) Cisco UCCX
5 3 (0.78%) SCSM
6 1 (0.26%) DameWare
6 1 (0.26%) Nagios
Vendors
1 187 (48.32%) Microsoft
2 85 (21.96%) Citrix
3 50 (12.92%) VMware
4 47 (12.14%) Cisco
5 38 (9.82%) HP
6 37 (9.56%) Symantec
7 29 (7.49%) Juniper
8 25 (6.46%) Veeam
9 17 (4.39%) Apple
9 17 (4.39%) Remedy
10 14 (3.62%) CheckPoint
11 12 (3.10%) EMC
11 12 (3.10%) Avaya
11 12 (3.10%) Meru Networks
12 10 (2.58%) Dell
12 10 (2.58%) SAP
13 9 (2.33%) SolarWinds
13 9 (2.33%) BT
14 8 (2.07%) Lotus
14 8 (2.07%) F5
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: Yesterday
Milton Keynes, Buckinghamshire, United Kingdom
Boeing
Salary: Competitive salary
Posted: Yesterday
Southampton, Hampshire
Connectus
Salary: £17000 - £20000 per annum
Posted: Yesterday
Buckinghamshire
Claremont Consulting Limited
Salary: £23000.00 - £27000.00 per annum
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Unspecified
Posted: 2 days ago
Farnborough, Hampshire
Harvey Nash plc
Salary: £180 - £34000 per annum
Posted: 2 days ago
Berkshire
Mason Frank
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Milton Keynes
Claremont Consulting Limited
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Woking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £22000 per annum
Posted: 3 days ago
Milton Keynes
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum
Posted: 3 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Surrey
Cadence Resourcing
Salary: £25000 - £38000 per day + Benefits
Posted: 6 days ago
Abingdon, Oxfordshire
RM Education
Salary: £24000 - £28000 per annum + £1k bonus
Posted: 9 days ago