Service Desk Analyst Jobs in the South East

Service Desk Analyst
England > South East

The median Service Desk Analyst salary in the South East is £26,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 308 242 303
Rank change year-on-year -66 +61 -41
Permanent jobs requiring a Service Desk Analyst 93 177 181
As % of all permanent jobs advertised in the South East 0.56% 1.18% 0.91%
As % of the Job Titles category 0.59% 1.30% 0.95%
Number of salaries quoted 60 155 154
10th Percentile £21,925 - £20,700
25th Percentile £22,750 £23,500 £23,000
Median annual salary (50th Percentile) £26,000 £26,500 £25,750
Median % change year-on-year -1.89% +2.91% -4.63%
75th Percentile £29,063 £32,000 £28,938
90th Percentile £34,425 £37,250 £32,925
England median annual salary £26,500 £26,500 £25,000
% change year-on-year - +6.00% +4.17%

All Permanent IT Job Vacancies
South East

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South East with a recognized job title 15,633 13,568 19,141
% of permanent jobs with a recognized job title 93.86% 90.53% 96.42%
Number of salaries quoted 11,320 8,524 12,657
10th Percentile £27,500 £29,750 £30,000
25th Percentile £35,750 £40,000 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £71,250 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £53,500 £60,567 £60,000
% change year-on-year -11.67% +0.95% +9.09%

Service Desk Analyst
Job Vacancy Trend in the South East

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Service Desk Analyst in the South East.

Salary trend for Service Desk Analyst in the South East

Service Desk Analyst
Salary Histogram in the South East

Salary distribution for jobs citing Service Desk Analyst in the South East over the 6 months to 29 April 2024.

Salary histogram for Service Desk Analyst in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -17 35 £26,500 +3.92% 2
Buckinghamshire -6 25 £23,500 -30.88% 2
Hampshire -30 23 £25,250 +1.00% 5
Surrey -9 17 £26,000 -18.11% 1
West Sussex +44 14 £24,000 -9.43%
Oxfordshire +3 5 £27,000 +5.88%
Berkshire -8 5 £25,000 -3.85%
Kent -2 2 £30,375 -2.02% 1
East Sussex +6 1 £27,500 +9.54% 1
Middlesex - 1 £30,950 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the South East

For the 6 months to 29 April 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region featuring Service Desk Analyst in the job title.

1 62 (66.67%) Microsoft
2 51 (54.84%) Windows
3 45 (48.39%) Active Directory
4 44 (47.31%) Social Skills
5 41 (44.09%) Microsoft 365
6 40 (43.01%) Customer Service
7 32 (34.41%) Problem-Solving
8 30 (32.26%) ITIL
9 23 (24.73%) SLA
10 21 (22.58%) Microsoft Office
11 20 (21.51%) Digital Economy
12 17 (18.28%) GDPR
13 13 (13.98%) Telecoms
14 12 (12.90%) Security Cleared
14 12 (12.90%) Azure
15 11 (11.83%) Windows Server
15 11 (11.83%) Firewall
16 10 (10.75%) Microsoft Exchange
16 10 (10.75%) Windows 10
17 9 (9.68%) Retail
17 9 (9.68%) Incident Management
17 9 (9.68%) Service Management
18 7 (7.53%) DV Cleared
18 7 (7.53%) SaaS
18 7 (7.53%) NVQ Level 3
18 7 (7.53%) Problem Management
18 7 (7.53%) SCCM
18 7 (7.53%) LAN
18 7 (7.53%) VoIP
18 7 (7.53%) TCP/IP

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (10.75%) Microsoft Exchange
2 2 (2.15%) SharePoint
Applications
1 21 (22.58%) Microsoft Office
2 3 (3.23%) Microsoft Excel
Business Applications
1 3 (3.23%) assyst
Cloud Services
1 41 (44.09%) Microsoft 365
2 12 (12.90%) Azure
3 7 (7.53%) SaaS
4 2 (2.15%) Entra ID
5 1 (1.08%) Cloud Computing
5 1 (1.08%) Mimecast
5 1 (1.08%) PaaS
Communications & Networking
1 11 (11.83%) Firewall
2 7 (7.53%) LAN
2 7 (7.53%) TCP/IP
2 7 (7.53%) VoIP
3 5 (5.38%) VPN
4 4 (4.30%) Remote Desktop
5 3 (3.23%) VLAN
5 3 (3.23%) Wireless
6 2 (2.15%) WAN
7 1 (1.08%) ADSL
7 1 (1.08%) Broadband
7 1 (1.08%) Cisco IOS
7 1 (1.08%) DHCP
Database & Business Intelligence
1 1 (1.08%) Oracle Reports
Development Applications
1 4 (4.30%) JIRA
General
1 44 (47.31%) Social Skills
2 20 (21.51%) Digital Economy
3 13 (13.98%) Telecoms
4 9 (9.68%) Retail
5 7 (7.53%) Documentation Skills
6 4 (4.30%) Legal
6 4 (4.30%) Organisational Skills
7 3 (3.23%) Analytical Skills
7 3 (3.23%) Finance
8 2 (2.15%) Law
9 1 (1.08%) Financial Institution
9 1 (1.08%) Inclusion and Diversity
9 1 (1.08%) Public Sector
Miscellaneous
1 6 (6.45%) Self-Motivation
2 3 (3.23%) EPoS
Operating Systems
1 51 (54.84%) Windows
2 11 (11.83%) Windows Server
3 10 (10.75%) Windows 10
4 3 (3.23%) Mac OS
4 3 (3.23%) Windows Server 2016
4 3 (3.23%) Windows Server 2019
5 2 (2.15%) Linux
6 1 (1.08%) Android
6 1 (1.08%) Unix
6 1 (1.08%) Windows 8
Processes & Methodologies
1 40 (43.01%) Customer Service
2 32 (34.41%) Problem-Solving
3 30 (32.26%) ITIL
4 9 (9.68%) Incident Management
4 9 (9.68%) Service Management
5 7 (7.53%) Problem Management
6 6 (6.45%) Analytics
6 6 (6.45%) Change Management
7 5 (5.38%) Process Improvement
7 5 (5.38%) Trend Analysis
8 3 (3.23%) Computer Science
8 3 (3.23%) Creative Problem-Solving
8 3 (3.23%) Data Analysis
8 3 (3.23%) Facilities Management
8 3 (3.23%) Proactive Management
8 3 (3.23%) Service Delivery
9 2 (2.15%) Agile
9 2 (2.15%) Mobile Device Management
9 2 (2.15%) Robotic Process Automation
9 2 (2.15%) Time Management
Qualifications
1 12 (12.90%) Security Cleared
2 7 (7.53%) DV Cleared
2 7 (7.53%) NVQ Level 3
3 5 (5.38%) Microsoft Certification
4 4 (4.30%) SC Cleared
5 3 (3.23%) Degree
5 3 (3.23%) MCITP
6 1 (1.08%) A+ Certification
6 1 (1.08%) CCA
6 1 (1.08%) CCNA
6 1 (1.08%) Cisco Certification
6 1 (1.08%) Citrix Certification
6 1 (1.08%) ITIL Certification
6 1 (1.08%) MCDST
6 1 (1.08%) MCSA
6 1 (1.08%) MCSE
6 1 (1.08%) Network+ Certification
6 1 (1.08%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 23 (24.73%) SLA
2 17 (18.28%) GDPR
System Software
1 45 (48.39%) Active Directory
2 3 (3.23%) Hyper-V
3 2 (2.15%) VMware Infrastructure
Systems Management
1 7 (7.53%) SCCM
2 2 (2.15%) Microsoft Intune
3 1 (1.08%) IBM BigFix
3 1 (1.08%) Icinga
3 1 (1.08%) Tivoli
Vendors
1 62 (66.67%) Microsoft
2 4 (4.30%) ServiceNow
3 3 (3.23%) SolarWinds
4 2 (2.15%) Cisco
4 2 (2.15%) Kofax
4 2 (2.15%) VMware
5 1 (1.08%) Citrix
5 1 (1.08%) ConnectWise
5 1 (1.08%) Freshdesk
5 1 (1.08%) N-able
5 1 (1.08%) Oracle
5 1 (1.08%) Remedy
5 1 (1.08%) Sage
5 1 (1.08%) Sophos
5 1 (1.08%) Spiceworks