The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 238 281 267
Rank change year-on-year
+43 -14
Permanent jobs requiring a Service Desk Analyst 169 192 222
As % of all permanent IT jobs located in the South East 1.04% 0.90% 1.01%
As % of the Job Titles category 1.08% 0.93% 1.04%
Number of salaries quoted 138 180 171
Median salary £22,000 £22,000 £22,000
90% offered a salary of more than £19,000 £19,000 £19,000
10% offered a salary of more than £30,000 £28,000 £28,500
UK excluding London median salary £22,000 £21,000 £21,500
% change year-on-year
+4.76% -2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
15690 20732 21361
As % of all permanent IT jobs located in the South East 96.91% 97.04% 97.01%
Number of salaries quoted 13081 17473 17056
Median salary £42,500 £43,500 £40,000
Median salary % change year-on-year
-2.29% +8.75%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 10 December 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +20 44 £24,000 -6.79% 7
Buckinghamshire +29 30 £21,500 -
Hampshire +6 30 £19,000 -5.00% 5
Berkshire +49 27 £22,500 - 3
West Sussex +28 15 £21,000 +5.00%
East Sussex +25 11 £21,000 -7.69% 2
Kent -6 9 £21,750 +3.57% 1
Oxfordshire +37 2 £22,250 -
Middlesex +6 1 £24,500 -12.50%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 10 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 240 (65.75%) Windows
2 190 (52.05%) Active Directory
3 165 (45.21%) Microsoft
4 157 (43.01%) ITIL
5 126 (34.52%) MS Office
6 116 (31.78%) MS Excel
7 101 (27.67%) SLA
8 100 (27.40%) Windows 7
9 86 (23.56%) MS Exchange
10 70 (19.18%) Windows Server
11 58 (15.89%) Cisco
12 46 (12.60%) Finance
13 45 (12.33%) Windows 8
14 44 (12.05%) Exchange Server 2007
15 43 (11.78%) VMware
16 38 (10.41%) Analytical Skills
17 37 (10.14%) VMware Infrastructure
18 35 (9.59%) ITSM
18 35 (9.59%) Citrix
19 34 (9.32%) Exchange Server 2010
20 32 (8.77%) Windows XP
21 31 (8.49%) VoIP
21 31 (8.49%) Windows Server 2008
22 30 (8.22%) Blackberry
23 29 (7.95%) SharePoint
23 29 (7.95%) Office 365
24 28 (7.67%) TCP/IP
25 25 (6.85%) DNS
25 25 (6.85%) Service Management
25 25 (6.85%) Incident Management

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (23.56%) MS Exchange
2 44 (12.05%) Exchange Server 2007
3 34 (9.32%) Exchange Server 2010
4 29 (7.95%) SharePoint
5 13 (3.56%) Exchange Server 2013
6 10 (2.74%) Exchange Server 2003
6 10 (2.74%) Skype for Business
7 8 (2.19%) Blackberry Enterprise Server
8 6 (1.64%) SharePoint 2010
9 4 (1.10%) IBM Notes
10 1 (0.27%) CMS
10 1 (0.27%) IIS
Applications
1 126 (34.52%) MS Office
2 116 (31.78%) MS Excel
3 8 (2.19%) MS Visio
4 6 (1.64%) MS PowerPoint
5 3 (0.82%) Adobe Creative Suite
6 2 (0.55%) InfoPath
Business Applications
1 6 (1.64%) SAP Oil and Gas
Cloud Services
1 29 (7.95%) Office 365
2 7 (1.92%) Microsoft Azure
3 2 (0.55%) Amazon AWS
3 2 (0.55%) SaaS
4 1 (0.27%) Mimecast
Communications & Networking
1 31 (8.49%) VoIP
2 28 (7.67%) TCP/IP
3 25 (6.85%) DNS
4 22 (6.03%) Firewall
5 15 (4.11%) SSL
5 15 (4.11%) VPN
6 11 (3.01%) LAN
7 9 (2.47%) Skype
7 9 (2.47%) WAN
8 8 (2.19%) DHCP
9 7 (1.92%) ATM
9 7 (1.92%) SAN
10 6 (1.64%) Internet
11 4 (1.10%) Cisco IPT
11 4 (1.10%) IP Telephony
12 3 (0.82%) ADSL
12 3 (0.82%) Wireless
13 2 (0.55%) Broadband
13 2 (0.55%) Cisco Nexus
14 1 (0.27%) FTP
Database & Business Intelligence
1 2 (0.55%) SQL Server
2 1 (0.27%) SQL Server 2008
Development Applications
1 15 (4.11%) JIRA
General
1 46 (12.60%) Finance
2 17 (4.66%) Telecoms
3 14 (3.84%) Manufacturing
4 11 (3.01%) Retail
5 8 (2.19%) Marketing
6 6 (1.64%) Electronics
6 6 (1.64%) Publishing
6 6 (1.64%) Spanish Language
7 5 (1.37%) Back Office
8 1 (0.27%) Aerospace
8 1 (0.27%) General Ledger
8 1 (0.27%) German Language
8 1 (0.27%) Law
8 1 (0.27%) Legal
Libraries, Frameworks & Software Standards
1 3 (0.82%) Software Packaging
2 1 (0.27%) COM
Miscellaneous
1 38 (10.41%) Analytical Skills
2 30 (8.22%) Blackberry
3 15 (4.11%) Data Centre
4 14 (3.84%) Management Information System
5 11 (3.01%) Computer Science
5 11 (3.01%) Driving Licence
6 8 (2.19%) Chip and PIN
7 7 (1.92%) Enterprise Software
8 5 (1.37%) PMI
8 5 (1.37%) Smartphone
8 5 (1.37%) Virtual Team
9 4 (1.10%) Enterprise Storage
10 3 (0.82%) Data Protection Act
10 3 (0.82%) Digital Media
10 3 (0.82%) Freedom of Information
11 2 (0.55%) Hybrid Cloud
12 1 (0.27%) iPad
12 1 (0.27%) Mathematics
12 1 (0.27%) Statistics
12 1 (0.27%) User Experience
Operating Systems
1 240 (65.75%) Windows
2 100 (27.40%) Windows 7
3 70 (19.18%) Windows Server
4 45 (12.33%) Windows 8
5 32 (8.77%) Windows XP
6 31 (8.49%) Windows Server 2008
7 25 (6.85%) Windows 10
8 24 (6.58%) Windows Server 2012
9 20 (5.48%) Windows Server 2003
10 19 (5.21%) Windows Vista
11 10 (2.74%) Linux
12 9 (2.47%) Apple iOS
13 7 (1.92%) Unix
14 6 (1.64%) Mac OS X
15 1 (0.27%) Windows 2000
Processes & Methodologies
1 157 (43.01%) ITIL
2 35 (9.59%) ITSM
3 25 (6.85%) Incident Management
3 25 (6.85%) Service Management
4 23 (6.30%) ITIL V3
4 23 (6.30%) Service Delivery
5 13 (3.56%) Mentoring
5 13 (3.56%) Workflow
6 12 (3.29%) CRM
6 12 (3.29%) Problem Management
6 12 (3.29%) Workflow Management
7 10 (2.74%) Continuous Improvement
8 9 (2.47%) Network Monitoring
8 9 (2.47%) Project Management
9 8 (2.19%) CAD
10 7 (1.92%) Mobile Device Management
10 7 (1.92%) Ticket Management
10 7 (1.92%) Time Management
11 6 (1.64%) Digital Marketing
11 6 (1.64%) Line Management
Programming Languages
1 18 (4.93%) SQL
2 12 (3.29%) C
3 4 (1.10%) PowerShell
4 1 (0.27%) C#
4 1 (0.27%) Java
4 1 (0.27%) VB
Qualifications
1 24 (6.58%) ITIL Certification
2 23 (6.30%) Security Cleared
3 19 (5.21%) MCP
4 15 (4.11%) CCNA
4 15 (4.11%) Cisco Certification
4 15 (4.11%) Degree
4 15 (4.11%) Microsoft Certification
5 12 (3.29%) SC Cleared
6 10 (2.74%) MCSA
7 9 (2.47%) HND
8 7 (1.92%) A+ Certification
9 6 (1.64%) BC Cleared
9 6 (1.64%) MCSE
10 5 (1.37%) PMI Certification
11 4 (1.10%) Network+ Certification
12 3 (0.82%) MCITP
13 1 (0.27%) DV Cleared
13 1 (0.27%) MCDST
13 1 (0.27%) MCTS
13 1 (0.27%) MOS
Quality Assurance & Compliance
1 101 (27.67%) SLA
2 3 (0.82%) QA
3 1 (0.27%) Data Quality
3 1 (0.27%) ISO 9001
3 1 (0.27%) ISO/IEC 27001
3 1 (0.27%) ISO22301
System Software
1 190 (52.05%) Active Directory
2 37 (10.14%) VMware Infrastructure
3 24 (6.58%) Hyper-V
4 9 (2.47%) XenApp
5 3 (0.82%) BlackBerry Internet Service
6 2 (0.55%) vSphere
7 1 (0.27%) Citrix Presentation Server
7 1 (0.27%) Microsoft Virtual Server
7 1 (0.27%) Terminal Services
7 1 (0.27%) UAG
7 1 (0.27%) Virtual Desktop
7 1 (0.27%) Virtual Servers
7 1 (0.27%) VMware ESXi
7 1 (0.27%) XenDesktop
Systems Management
1 22 (6.03%) SCCM
2 17 (4.66%) Backup Exec
3 2 (0.55%) Nagios
3 2 (0.55%) SCOM
4 1 (0.27%) CA Spectrum
4 1 (0.27%) DameWare
4 1 (0.27%) NetBackup
4 1 (0.27%) OVSD
4 1 (0.27%) Tivoli
4 1 (0.27%) Tivoli Storage Manager
4 1 (0.27%) WSUS
Vendors
1 165 (45.21%) Microsoft
2 58 (15.89%) Cisco
3 43 (11.78%) VMware
4 35 (9.59%) Citrix
5 23 (6.30%) HP
6 21 (5.75%) SAP
7 20 (5.48%) Dell
8 17 (4.66%) Symantec
9 16 (4.38%) Remedy
10 14 (3.84%) ServiceNow
10 14 (3.84%) SonicWALL
11 10 (2.74%) Avaya
12 9 (2.47%) Polycom
13 8 (2.19%) Mitel
13 8 (2.19%) RedPrairie
14 5 (1.37%) Apple
14 5 (1.37%) LANDesk
14 5 (1.37%) SolarWinds
14 5 (1.37%) Sophos
15 4 (1.10%) Extreme Networks
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: Up to £21k + benefits
Posted: 23 hours ago
Horley, Surrey
Senitor Associates
Salary: £18000 - £20000 per annum + training
Posted: Yesterday
Surrey
Annapurna HR
Salary: £25000.00 - £30000.00 per annum
Posted: 2 days ago
Surrey
Annapurna HR
Salary: £25000.00 - £30000.00 per annum
Posted: 2 days ago
Surrey
Edward Carter Solutions
Salary: £30000 - £30001 per annum
Posted: 4 days ago
Southampton, Hampshire
Colston Consulting
Salary: £75 - £110 per day
Posted: 5 days ago
Southampton, Hampshire
Polar Recruitment
Salary: £16000 - £22000 per annum + + Benefits
Posted: 4 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: Up to £23,000 per annum
Posted: 4 days ago
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 3 days ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 5 days ago
Surrey
Nexere Consulting Limited
Salary: £24K + Excellent Benefits
Posted: 4 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 12 days ago
Epsom
Hays London City Cheapside
Salary: £20000.00 - £24000.00 per annum + PROGRESSION + TRAINING
Posted: 25 days ago
Farnborough, Hampshire
Leidos
Posted: 16 days ago
Newbury
People Source Consulting
Salary: £20000 - £25000 per annum + 20% Shift Bonus + Benefits
Posted: 10 days ago
Brighton
Hays Specialist Recruitment
Salary: £30000 - £35000 per annum + benefits
Posted: 23 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 23 days ago