The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 238 302 289
Rank change year-on-year
+64 -13
Permanent jobs requiring a Service Desk Analyst 197 187 196
As % of all permanent IT jobs located in the South East 1.14% 0.89% 0.90%
As % of the Job Titles category 1.18% 0.92% 0.93%
Number of salaries quoted 162 178 166
Median salary £22,500 £22,500 £22,000
Median salary % change year-on-year
- +2.27%
90% offered a salary of more than £19,050 £18,650 £18,200
10% offered a salary of more than £28,900 £27,000 £28,000
UK excluding London median salary £22,500 £21,500 £21,250
% change year-on-year
+4.65% +1.17%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
16695 20295 21092
As % of all permanent IT jobs located in the South East 96.93% 96.65% 96.73%
Number of salaries quoted 13977 17025 16464
Median salary £45,000 £42,500 £41,500
Median salary % change year-on-year
+5.88% +2.40%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 1 October 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 1 October 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +30 63 £24,000 +6.07% 1
Buckinghamshire +29 44 £21,500 -14.00% 2
Hampshire +9 41 £21,250 +6.25% 4
Berkshire +30 18 £24,000 -4.00% 2
West Sussex +20 18 £22,500 -2.17%
Oxfordshire +7 5 £23,000 +6.97% 2
East Sussex +1 4 £23,500 +4.44%
Kent +1 4 £24,750 +10.00% 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 1 October 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 260 (69.71%) Windows
2 202 (54.16%) Active Directory
3 162 (43.43%) Microsoft
4 151 (40.48%) ITIL
5 139 (37.27%) MS Office
6 132 (35.39%) MS Excel
7 125 (33.51%) SLA
8 107 (28.69%) Windows 7
9 98 (26.27%) MS Exchange
10 63 (16.89%) Windows Server
11 58 (15.55%) Cisco
12 54 (14.48%) Windows 8
13 45 (12.06%) Windows XP
14 44 (11.80%) VMware
15 40 (10.72%) Exchange Server 2010
16 38 (10.19%) Citrix
16 38 (10.19%) Analytical Skills
17 37 (9.92%) DNS
17 37 (9.92%) TCP/IP
18 35 (9.38%) VoIP
18 35 (9.38%) VMware Infrastructure
18 35 (9.38%) Exchange Server 2007
19 34 (9.12%) Windows Server 2008
19 34 (9.12%) HP
19 34 (9.12%) Finance
19 34 (9.12%) Office 365
20 32 (8.58%) Blackberry
21 31 (8.31%) Security Cleared
22 29 (7.77%) Firewall
22 29 (7.77%) CCNA

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (26.27%) MS Exchange
2 40 (10.72%) Exchange Server 2010
3 35 (9.38%) Exchange Server 2007
4 20 (5.36%) SharePoint
5 18 (4.83%) Exchange Server 2013
6 14 (3.75%) Exchange Server 2003
7 11 (2.95%) Blackberry Enterprise Server
8 9 (2.41%) Skype for Business
9 5 (1.34%) IBM Notes
10 2 (0.54%) Exchange Server 2000
10 2 (0.54%) SharePoint 2010
11 1 (0.27%) CMS
11 1 (0.27%) IIS
Applications
1 139 (37.27%) MS Office
2 132 (35.39%) MS Excel
3 11 (2.95%) MS Visio
4 9 (2.41%) MS PowerPoint
5 1 (0.27%) InfoPath
Business Applications
1 3 (0.80%) assyst
2 2 (0.54%) SAP Oil and Gas
Cloud Services
1 34 (9.12%) Office 365
2 7 (1.88%) Microsoft Azure
3 2 (0.54%) SaaS
4 1 (0.27%) Amazon AWS
4 1 (0.27%) Mimecast
Communications & Networking
1 37 (9.92%) DNS
1 37 (9.92%) TCP/IP
2 35 (9.38%) VoIP
3 29 (7.77%) Firewall
4 20 (5.36%) LAN
4 20 (5.36%) WAN
5 19 (5.09%) SSL
6 16 (4.29%) DHCP
7 13 (3.49%) VPN
8 8 (2.14%) Internet
9 7 (1.88%) SAN
9 7 (1.88%) Skype
10 5 (1.34%) ATM
11 4 (1.07%) Cisco IPT
11 4 (1.07%) IP Telephony
12 3 (0.80%) Cisco ASA
13 2 (0.54%) ADSL
13 2 (0.54%) Cisco Nexus
13 2 (0.54%) Intranet
13 2 (0.54%) Wireless
Database & Business Intelligence
1 4 (1.07%) SQL Server
2 1 (0.27%) SQL Server 2008
Development Applications
1 9 (2.41%) JIRA
General
1 34 (9.12%) Finance
2 17 (4.56%) Retail
3 12 (3.22%) Manufacturing
4 11 (2.95%) Telecoms
5 6 (1.61%) Publishing
5 6 (1.61%) Spanish Language
6 4 (1.07%) Back Office
6 4 (1.07%) Marketing
7 2 (0.54%) Electronics
8 1 (0.27%) Aerospace
8 1 (0.27%) General Ledger
8 1 (0.27%) German Language
8 1 (0.27%) Legal
Libraries, Frameworks & Software Standards
1 1 (0.27%) EDI
1 1 (0.27%) XML
Miscellaneous
1 38 (10.19%) Analytical Skills
2 32 (8.58%) Blackberry
3 18 (4.83%) Data Centre
4 16 (4.29%) Computer Science
5 11 (2.95%) Driving Licence
5 11 (2.95%) Management Information System
6 10 (2.68%) Enterprise Software
7 4 (1.07%) Hybrid Cloud
8 3 (0.80%) EPoS
8 3 (0.80%) Fat Client
8 3 (0.80%) Smartphone
8 3 (0.80%) Thin Client
9 2 (0.54%) Enterprise Storage
9 2 (0.54%) iPad
9 2 (0.54%) Virtual Team
10 1 (0.27%) iPhone
10 1 (0.27%) Mathematics
10 1 (0.27%) User Experience
Operating Systems
1 260 (69.71%) Windows
2 107 (28.69%) Windows 7
3 63 (16.89%) Windows Server
4 54 (14.48%) Windows 8
5 45 (12.06%) Windows XP
6 34 (9.12%) Windows Server 2008
7 27 (7.24%) Windows Server 2012
8 26 (6.97%) Windows Vista
9 24 (6.43%) Windows Server 2003
10 22 (5.90%) Windows 10
11 6 (1.61%) Linux
12 3 (0.80%) Apple iOS
12 3 (0.80%) Mac OS X
13 2 (0.54%) Unix
13 2 (0.54%) Windows 2000 Server
14 1 (0.27%) Android
14 1 (0.27%) VMS
14 1 (0.27%) Windows 2000
Processes & Methodologies
1 151 (40.48%) ITIL
2 24 (6.43%) Service Management
3 21 (5.63%) Problem Management
4 20 (5.36%) Incident Management
4 20 (5.36%) ITSM
5 19 (5.09%) Service Delivery
6 17 (4.56%) Network Monitoring
7 15 (4.02%) Kalman Filter
7 15 (4.02%) Web Filtering
8 14 (3.75%) Ticket Management
9 13 (3.49%) ITIL V3
10 12 (3.22%) CRM
11 11 (2.95%) Mentoring
12 10 (2.68%) Continuous Improvement
12 10 (2.68%) Service Desk Management
13 8 (2.14%) Workflow
14 7 (1.88%) Workflow Management
15 6 (1.61%) Time Management
16 5 (1.34%) Coaching
16 5 (1.34%) Knowledge Management
Programming Languages
1 13 (3.49%) SQL
2 9 (2.41%) C
3 4 (1.07%) PowerShell
4 3 (0.80%) Java
4 3 (0.80%) VB
5 2 (0.54%) C#
6 1 (0.27%) VBA
Qualifications
1 31 (8.31%) Security Cleared
2 29 (7.77%) CCNA
2 29 (7.77%) Cisco Certification
3 24 (6.43%) ITIL Certification
4 22 (5.90%) MCP
4 22 (5.90%) SC Cleared
5 19 (5.09%) Degree
6 17 (4.56%) Microsoft Certification
7 15 (4.02%) A+ Certification
8 13 (3.49%) Network+ Certification
9 10 (2.68%) HND
10 8 (2.14%) MCSA
11 7 (1.88%) MCSE
12 6 (1.61%) BC Cleared
13 5 (1.34%) MCITP
14 2 (0.54%) MCDST
14 2 (0.54%) MOS
15 1 (0.27%) DBS Check
15 1 (0.27%) MCTS
Quality Assurance & Compliance
1 125 (33.51%) SLA
2 6 (1.61%) Data Quality
3 2 (0.54%) QA
System Software
1 202 (54.16%) Active Directory
2 35 (9.38%) VMware Infrastructure
3 29 (7.77%) Hyper-V
4 14 (3.75%) XenApp
5 3 (0.80%) Citrix Presentation Server
6 2 (0.54%) BlackBerry Internet Service
6 2 (0.54%) XenDesktop
7 1 (0.27%) Firmware
7 1 (0.27%) Microsoft Virtual Server
7 1 (0.27%) Terminal Services
7 1 (0.27%) UAG
7 1 (0.27%) Virtual Desktop
7 1 (0.27%) Virtual Servers
7 1 (0.27%) VMware ESXi
7 1 (0.27%) vSphere
Systems Management
1 21 (5.63%) Backup Exec
2 17 (4.56%) SCCM
3 2 (0.54%) Nagios
3 2 (0.54%) SCOM
4 1 (0.27%) CA Spectrum
4 1 (0.27%) DameWare
4 1 (0.27%) NetBackup
4 1 (0.27%) Tivoli
4 1 (0.27%) Tivoli Storage Manager
4 1 (0.27%) WSUS
Vendors
1 162 (43.43%) Microsoft
2 58 (15.55%) Cisco
3 44 (11.80%) VMware
4 38 (10.19%) Citrix
5 34 (9.12%) HP
6 21 (5.63%) Dell
7 20 (5.36%) Symantec
8 18 (4.83%) SonicWALL
9 15 (4.02%) Remedy
10 14 (3.75%) SolarWinds
11 13 (3.49%) Extreme Networks
11 13 (3.49%) ServiceNow
11 13 (3.49%) Sophos
12 9 (2.41%) SAP
13 7 (1.88%) Avaya
13 7 (1.88%) Mitel
14 5 (1.34%) Apple
14 5 (1.34%) Juniper
15 4 (1.07%) IBM
16 3 (0.80%) Intel Security
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £20,000 per annum + bonuses + benefits
Posted: 2 days ago
Wokingham, Berkshire
V2
Salary: From £20,000 to £25,000 per annum plus big bonus and benefits package
Posted: 4 days ago
Canterbury
Canterbury Christ Church University
Salary: £26,052 - £28,452 p/a
Posted: 8 days ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17000 - £24500 per annum
Posted: 5 days ago
Oxfordshire
Hays West And Wales
Salary: £19000.00 - £22000.00 per annum
Posted: 18 days ago
Fareham, Hampshire
Leidos
Posted: 16 days ago
Epsom
Hays London City Cheapside
Salary: £24000.00 - £26000.00 per annum + pension, healthcare
Posted: 26 days ago
Newbury
People Source Consulting
Salary: £35000 - £40000 per annum + 20% Shift bonus + Benefits
Posted: 24 days ago