The statistics below represent IT jobs advertised across the South East region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 254 293 293
Rank change year-on-year
+39 0
Permanent jobs requiring a Service Desk Analyst 184 170 188
As % of all permanent IT jobs located in the South East 1.01% 0.83% 0.85%
As % of the Job Titles category 1.04% 0.86% 0.87%
Number of salaries quoted 162 163 160
Median salary £22,500 £22,500 £22,000
Median salary % change year-on-year
- +2.27%
90% offered a salary of more than £20,000 £18,500 £18,250
10% offered a salary of more than £28,000 £27,300 £29,000
UK excluding London median salary £22,500 £22,000 £21,500
% change year-on-year
+2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
17682 19816 21539
As % of all permanent IT jobs located in the South East 97.02% 96.60% 96.82%
Number of salaries quoted 14954 16355 16827
Median salary £45,000 £42,500 £42,500
Median salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the South East

The demand trend of job ads across the South East region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 30 August 2016.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +50 67 £23,000 +2.22% 2
Hampshire -13 38 £21,125 +4.32% 8
Buckinghamshire +14 34 £21,500 -14.00% 2
West Sussex +3 16 £25,000 +4.16% 2
Berkshire -1 13 £24,000 +4.34% 2
Oxfordshire +2 8 £22,750 -15.81%
East Sussex +4 6 £25,000 +14.94% 1
Kent +9 2 £24,750 -1.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 30 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Analyst in the job title.

1 259 (71.35%) Windows
2 202 (55.65%) Active Directory
3 175 (48.21%) Microsoft
4 155 (42.70%) MS Office
5 140 (38.57%) ITIL
6 126 (34.71%) MS Excel
6 126 (34.71%) SLA
7 107 (29.48%) Windows 7
8 102 (28.10%) MS Exchange
9 58 (15.98%) Windows Server
10 55 (15.15%) Cisco
10 55 (15.15%) Windows 8
11 44 (12.12%) Windows XP
12 42 (11.57%) Exchange Server 2010
13 40 (11.02%) VMware
13 40 (11.02%) Citrix
14 39 (10.74%) TCP/IP
15 35 (9.64%) CCNA
15 35 (9.64%) Cisco Certification
16 34 (9.37%) VoIP
17 33 (9.09%) DNS
17 33 (9.09%) Exchange Server 2007
18 32 (8.82%) Windows Server 2008
19 31 (8.54%) HP
20 30 (8.26%) Office 365
21 29 (7.99%) VMware Infrastructure
22 28 (7.71%) Security Cleared
22 28 (7.71%) Windows Server 2003
23 27 (7.44%) Firewall
23 27 (7.44%) Analytical Skills

Service Desk Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (28.10%) MS Exchange
2 42 (11.57%) Exchange Server 2010
3 33 (9.09%) Exchange Server 2007
4 21 (5.79%) SharePoint
5 15 (4.13%) Exchange Server 2013
6 14 (3.86%) Exchange Server 2003
7 10 (2.75%) Skype for Business
8 9 (2.48%) Blackberry Enterprise Server
9 6 (1.65%) Exchange Server 2000
10 3 (0.83%) IBM Notes
11 2 (0.55%) SharePoint 2010
12 1 (0.28%) IIS
Applications
1 155 (42.70%) MS Office
2 126 (34.71%) MS Excel
3 10 (2.75%) MS PowerPoint
4 9 (2.48%) MS Visio
5 1 (0.28%) InfoPath
Business Applications
1 6 (1.65%) assyst
2 3 (0.83%) Dynamics CRM
3 1 (0.28%) SAP Oil and Gas
Cloud Services
1 30 (8.26%) Office 365
2 3 (0.83%) Microsoft Azure
2 3 (0.83%) SaaS
3 1 (0.28%) Amazon AWS
3 1 (0.28%) Mimecast
Communications & Networking
1 39 (10.74%) TCP/IP
2 34 (9.37%) VoIP
3 33 (9.09%) DNS
4 27 (7.44%) Firewall
5 26 (7.16%) WAN
6 22 (6.06%) LAN
7 15 (4.13%) DHCP
7 15 (4.13%) Internet
7 15 (4.13%) SSL
8 9 (2.48%) VPN
9 6 (1.65%) Cisco ASA
9 6 (1.65%) SAN
10 5 (1.38%) Skype
11 4 (1.10%) ADSL
11 4 (1.10%) FWSM
11 4 (1.10%) Wireless
12 3 (0.83%) Cisco IPT
12 3 (0.83%) IP Telephony
13 2 (0.55%) ATM
13 2 (0.55%) Broadband
Database & Business Intelligence
1 5 (1.38%) SQL Server
2 2 (0.55%) SQL Server 2008
Development Applications
1 6 (1.65%) JIRA
General
1 20 (5.51%) Finance
2 11 (3.03%) Retail
2 11 (3.03%) Telecoms
3 8 (2.20%) Manufacturing
4 6 (1.65%) Spanish Language
5 3 (0.83%) Marketing
6 2 (0.55%) German Language
6 2 (0.55%) Publishing
7 1 (0.28%) Aerospace
7 1 (0.28%) Electronics
7 1 (0.28%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (0.28%) EDI
1 1 (0.28%) Software Packaging
1 1 (0.28%) XML
Miscellaneous
1 27 (7.44%) Analytical Skills
2 25 (6.89%) Blackberry
3 18 (4.96%) Computer Science
4 14 (3.86%) Data Centre
5 9 (2.48%) Driving Licence
5 9 (2.48%) Management Information System
6 8 (2.20%) Enterprise Software
7 5 (1.38%) iPad
8 4 (1.10%) Hybrid Cloud
8 4 (1.10%) Mathematics
9 3 (0.83%) EPoS
9 3 (0.83%) Fat Client
9 3 (0.83%) Thin Client
10 2 (0.55%) Smartphone
11 1 (0.28%) Data Protection Act
11 1 (0.28%) Freedom of Information
11 1 (0.28%) iPhone
11 1 (0.28%) User Experience
11 1 (0.28%) Video Conferencing
Operating Systems
1 259 (71.35%) Windows
2 107 (29.48%) Windows 7
3 58 (15.98%) Windows Server
4 55 (15.15%) Windows 8
5 44 (12.12%) Windows XP
6 32 (8.82%) Windows Server 2008
7 28 (7.71%) Windows Server 2003
8 26 (7.16%) Windows Vista
9 25 (6.89%) Windows Server 2012
10 23 (6.34%) Windows 10
11 6 (1.65%) Linux
11 6 (1.65%) Windows 2000 Server
12 4 (1.10%) Apple iOS
12 4 (1.10%) VMS
13 3 (0.83%) Mac OS X
14 1 (0.28%) Android
14 1 (0.28%) Unix
14 1 (0.28%) Windows 2000
Processes & Methodologies
1 140 (38.57%) ITIL
2 23 (6.34%) Incident Management
3 22 (6.06%) Problem Management
4 19 (5.23%) Network Monitoring
5 18 (4.96%) Service Management
6 16 (4.41%) Kalman Filter
7 15 (4.13%) Service Delivery
7 15 (4.13%) Web Filtering
8 14 (3.86%) ITIL V3
9 13 (3.58%) ITSM
10 12 (3.31%) Mentoring
11 11 (3.03%) Continuous Improvement
11 11 (3.03%) CRM
11 11 (3.03%) Ticket Management
12 10 (2.75%) Service Desk Management
13 6 (1.65%) Workflow
13 6 (1.65%) Workflow Management
14 5 (1.38%) Process Management
14 5 (1.38%) Time Management
15 4 (1.10%) Knowledge Management
Programming Languages
1 13 (3.58%) C
2 8 (2.20%) SQL
3 3 (0.83%) Java
3 3 (0.83%) PowerShell
3 3 (0.83%) VB
4 2 (0.55%) C#
5 1 (0.28%) VBA
Qualifications
1 35 (9.64%) CCNA
1 35 (9.64%) Cisco Certification
2 28 (7.71%) Security Cleared
3 26 (7.16%) MCP
3 26 (7.16%) Microsoft Certification
4 24 (6.61%) SC Cleared
5 22 (6.06%) Degree
5 22 (6.06%) ITIL Certification
6 21 (5.79%) A+ Certification
7 16 (4.41%) Network+ Certification
8 14 (3.86%) MCSE
9 11 (3.03%) MCSA
10 8 (2.20%) HND
10 8 (2.20%) MCITP
11 4 (1.10%) MOS
12 2 (0.55%) BC Cleared
12 2 (0.55%) DBS Check
12 2 (0.55%) MCDST
Quality Assurance & Compliance
1 126 (34.71%) SLA
2 6 (1.65%) Data Quality
System Software
1 202 (55.65%) Active Directory
2 29 (7.99%) VMware Infrastructure
3 22 (6.06%) Hyper-V
4 15 (4.13%) XenApp
5 5 (1.38%) Citrix Presentation Server
6 4 (1.10%) Firmware
6 4 (1.10%) XenDesktop
7 1 (0.28%) Microsoft Virtual Server
7 1 (0.28%) Terminal Services
7 1 (0.28%) UAG
7 1 (0.28%) Virtual Desktop
7 1 (0.28%) Virtual Servers
7 1 (0.28%) VMware ESXi
7 1 (0.28%) vSphere
Systems Management
1 16 (4.41%) Backup Exec
1 16 (4.41%) SCCM
2 1 (0.28%) DameWare
2 1 (0.28%) Nagios
2 1 (0.28%) SCOM
2 1 (0.28%) Tivoli
2 1 (0.28%) Tivoli Storage Manager
Vendors
1 175 (48.21%) Microsoft
2 55 (15.15%) Cisco
3 40 (11.02%) Citrix
3 40 (11.02%) VMware
4 31 (8.54%) HP
5 17 (4.68%) SolarWinds
6 16 (4.41%) Extreme Networks
6 16 (4.41%) Symantec
7 14 (3.86%) Dell
7 14 (3.86%) SonicWALL
8 13 (3.58%) Sophos
9 11 (3.03%) Remedy
10 10 (2.75%) Juniper
11 8 (2.20%) ServiceNow
12 6 (1.65%) Avaya
12 6 (1.65%) SAP
13 5 (1.38%) Apple
13 5 (1.38%) CheckPoint
13 5 (1.38%) Mitel
14 4 (1.10%) F5
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £22,000 per annum + bonuses + benefits
Posted: 18 hours ago
Surrey
Premier IT
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 4 days ago
Portsmouth, Hampshire
TEKsystems
Salary: £18000 - £21000 per annum + Benefits
Posted: 5 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £27000 per annum
Posted: 4 days ago
West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum +Bonus +Benefits
Posted: 4 days ago
Shoreham-By-Sea, West Sussex
Focus Select Ltd
Salary: From £20,000 to £25,000 per annum + Pension + Holiday + Training
Posted: 6 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 4 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 7 days ago
Basingstoke
Spectrum IT
Salary: £20000 - £24000 per annum + benefits & training
Posted: 11 days ago
Slough, Berkshire
Spencer Rose
Salary: From £28,000 to £30,000 per annum
Posted: 6 days ago
Farnborough
Edenhouse Solutions Ltd
Salary: £0.00 per annum
Posted: 9 days ago
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 15 days ago