The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 248 256 320
Rank change year-on-year
+8 +64
Permanent jobs requiring a Service Desk Analyst 214 201 135
As % of all permanent IT jobs located in the South East 0.98% 0.93% 0.58%
As % of the Job Titles category 1.03% 0.98% 0.61%
Number of salaries quoted 162 185 124
Average salary £21,750 £22,000 £22,500
Average salary % change year-on-year
-1.13% -2.22%
90% offered a salary of more than £19,000 £18,500 £18,250
10% offered a salary of more than £28,500 £27,800 £26,850
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20849 20546 22294
As % of all permanent IT jobs located in the South East 95.41% 94.88% 95.56%
Number of salaries quoted 16807 16500 19440
Average salary £41,000 £42,500 £40,000
Average salary % change year-on-year
-3.52% +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the South East

Service Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the South East region.

Service Desk Analyst Salary Trend in the South East

Service Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the South East region over the 3 months to 19 December 2014.

Service Desk Analyst Salary Histogram in the South East

Service Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the South East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -3 72 £21,750 -1.13% 4
Buckinghamshire +36 48 £23,000 +4.54% 3
Berkshire +12 32 £24,000 +9.09% 2
Hampshire -44 29 £21,500 +4.87% 3
Oxfordshire +27 22 £20,400 -10.32%
West Sussex -13 6 £19,000 -16.59%
Middlesex - 2 £23,250 -
Kent -11 1 £22,500 -13.46% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 19 December 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 244 (60.70%) Windows
2 224 (55.72%) ITIL
3 214 (53.23%) Microsoft
4 205 (51.00%) MS Office
5 184 (45.77%) Active Directory
6 142 (35.32%) Windows 7
7 137 (34.08%) MS Excel
8 105 (26.12%) SLA
9 86 (21.39%) Citrix
10 81 (20.15%) Windows XP
10 81 (20.15%) MS Exchange
11 65 (16.17%) Incident Management
12 56 (13.93%) WAN
13 55 (13.68%) Internet
14 52 (12.94%) Service Management
15 48 (11.94%) Cisco
16 46 (11.44%) HP
16 46 (11.44%) CCNA
16 46 (11.44%) Cisco Certification
16 46 (11.44%) Finance
17 44 (10.95%) DNS
18 43 (10.70%) Microsoft Certification
19 41 (10.20%) MCP
19 41 (10.20%) Windows 8
19 41 (10.20%) Kalman Filter
19 41 (10.20%) VMware
20 40 (9.95%) ITSM
21 38 (9.45%) VMware Infrastructure
21 38 (9.45%) Analytical Skills
22 37 (9.20%) Exchange Server 2007

Service Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 19 December 2014, IT jobs across the South East region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (20.15%) MS Exchange
2 37 (9.20%) Exchange Server 2007
3 30 (7.46%) SharePoint
4 17 (4.23%) Exchange Server 2010
5 13 (3.23%) Exchange Server 2003
6 11 (2.74%) IBM Notes
7 10 (2.49%) Blackberry Enterprise Server
7 10 (2.49%) SharePoint 2010
8 9 (2.24%) Lync
9 6 (1.49%) Moodle
10 1 (0.25%) WorkSite
10 1 (0.25%) IIS
10 1 (0.25%) Exchange Server 2013
Applications
1 205 (51.00%) MS Office
2 137 (34.08%) MS Excel
3 13 (3.23%) MS PowerPoint
4 1 (0.25%) MS Project
4 1 (0.25%) MS Visio
Business Applications
1 3 (0.75%) Agresso
2 1 (0.25%) SAP Oil and Gas
Cloud Services
1 6 (1.49%) Office 365
2 4 (1.00%) Microsoft Azure
3 1 (0.25%) SaaS
Communications & Networking
1 56 (13.93%) WAN
2 55 (13.68%) Internet
3 44 (10.95%) DNS
4 37 (9.20%) LAN
5 34 (8.46%) Firewall
6 28 (6.97%) TCP/IP
7 27 (6.72%) DHCP
8 23 (5.72%) VPN
8 23 (5.72%) SAN
9 22 (5.47%) VoIP
10 17 (4.23%) Broadband
11 14 (3.48%) Wireless
12 12 (2.99%) ADSL
13 11 (2.74%) Ethernet
14 7 (1.74%) SSL
14 7 (1.74%) Cisco ASA
14 7 (1.74%) FWSM
15 5 (1.24%) Cisco IPT
16 4 (1.00%) MPLS
17 3 (0.75%) OSPF
Database & Business Intelligence
1 3 (0.75%) Data Warehouse
2 1 (0.25%) Relational Database
2 1 (0.25%) SQL Server
Development Applications
1 2 (0.50%) Team Foundation Server
General
1 46 (11.44%) Finance
2 23 (5.72%) Telecoms
3 11 (2.74%) Retail
4 8 (1.99%) Legal
5 7 (1.74%) Banking
6 4 (1.00%) French Language
6 4 (1.00%) German Language
6 4 (1.00%) Spanish Language
7 3 (0.75%) Italian Language
8 2 (0.50%) Norwegian Language
8 2 (0.50%) Danish Language
8 2 (0.50%) Finnish Language
8 2 (0.50%) Manufacturing
8 2 (0.50%) Law
9 1 (0.25%) Pharmaceutical
9 1 (0.25%) Financial Institution
9 1 (0.25%) Electronics
9 1 (0.25%) Advertising
9 1 (0.25%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.25%) HTML
1 1 (0.25%) XML
1 1 (0.25%) WAP
1 1 (0.25%) Mason
Miscellaneous
1 38 (9.45%) Analytical Skills
2 33 (8.21%) Blackberry
3 20 (4.98%) Fat Client
3 20 (4.98%) Thin Client
4 13 (3.23%) Video Conferencing
5 10 (2.49%) EPoS
6 8 (1.99%) iPhone
7 7 (1.74%) Computer Science
8 5 (1.24%) Management Information System
9 4 (1.00%) Statistics
9 4 (1.00%) Informatics
10 3 (0.75%) IVR
11 2 (0.50%) CMDB
11 2 (0.50%) AS400
11 2 (0.50%) Handset
11 2 (0.50%) VLE
11 2 (0.50%) Mobile Computing
11 2 (0.50%) Enterprise Software
12 1 (0.25%) User Experience
12 1 (0.25%) iPad
Operating Systems
1 244 (60.70%) Windows
2 142 (35.32%) Windows 7
3 81 (20.15%) Windows XP
4 41 (10.20%) Windows 8
5 36 (8.96%) Windows Server 2008
6 25 (6.22%) Windows Server 2003
7 24 (5.97%) Windows Server 2012
8 18 (4.48%) Windows Vista
9 7 (1.74%) Mac OS X
10 6 (1.49%) Mac OS
11 3 (0.75%) UNIX
12 1 (0.25%) VMS
12 1 (0.25%) Linux
12 1 (0.25%) Windows 2000
12 1 (0.25%) Apple iOS
Processes & Methodologies
1 224 (55.72%) ITIL
2 65 (16.17%) Incident Management
3 52 (12.94%) Service Management
4 41 (10.20%) Kalman Filter
5 40 (9.95%) ITSM
6 34 (8.46%) Service Delivery
7 26 (6.47%) Change Management
8 13 (3.23%) Problem Management
9 12 (2.99%) ITIL V3
9 12 (2.99%) Mentoring
10 11 (2.74%) Network Monitoring
11 10 (2.49%) Time Management
11 10 (2.49%) Root Cause Analysis
12 8 (1.99%) Workflow
12 8 (1.99%) CAD
12 8 (1.99%) Service Desk Management
13 7 (1.74%) Workflow Management
14 6 (1.49%) Project Planning
14 6 (1.49%) Continuous Improvement
14 6 (1.49%) Project Management
Programming Languages
1 17 (4.23%) C
2 8 (1.99%) SQL
3 1 (0.25%) C#
3 1 (0.25%) JavaScript
3 1 (0.25%) PHP
Qualifications
1 46 (11.44%) CCNA
1 46 (11.44%) Cisco Certification
2 43 (10.70%) Microsoft Certification
3 41 (10.20%) MCP
4 29 (7.21%) MCSA
5 27 (6.72%) Security Cleared
6 26 (6.47%) MCITP
7 25 (6.22%) SC Cleared
8 24 (5.97%) A+ Certification
9 23 (5.72%) MCSE
10 22 (5.47%) MCTS
11 15 (3.73%) ITIL Foundation Certificate
12 13 (3.23%) Degree
12 13 (3.23%) MCDST
13 12 (2.99%) ITIL Certification
14 10 (2.49%) DV Cleared
15 8 (1.99%) Network+ Certification
16 6 (1.49%) MOS
16 6 (1.49%) HND
17 4 (1.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 105 (26.12%) SLA
2 2 (0.50%) ISO/IEC 27001
3 1 (0.25%) QA
3 1 (0.25%) TickIT
3 1 (0.25%) ISO 9001
System Software
1 184 (45.77%) Active Directory
2 38 (9.45%) VMware Infrastructure
3 32 (7.96%) XenApp
4 22 (5.47%) Terminal Services
5 10 (2.49%) Hyper-V
6 8 (1.99%) Citrix Presentation Server
6 8 (1.99%) XenDesktop
7 5 (1.24%) Firmware
8 1 (0.25%) XenServer
Systems Management
1 30 (7.46%) SCCM
2 29 (7.21%) Backup Exec
3 24 (5.97%) Norton AntiVirus
4 9 (2.24%) SCOM
5 3 (0.75%) Cisco UCCX
5 3 (0.75%) SCSM
6 2 (0.50%) DameWare
7 1 (0.25%) Nagios
Vendors
1 214 (53.23%) Microsoft
2 86 (21.39%) Citrix
3 48 (11.94%) Cisco
4 46 (11.44%) HP
5 41 (10.20%) VMware
6 36 (8.96%) Symantec
7 25 (6.22%) Juniper
8 22 (5.47%) Veeam
9 14 (3.48%) CheckPoint
10 13 (3.23%) Avaya
11 11 (2.74%) Dell
11 11 (2.74%) Lotus
11 11 (2.74%) Apple
12 9 (2.24%) Remedy
12 9 (2.24%) BT
12 9 (2.24%) SolarWinds
13 8 (1.99%) SonicWALL
14 7 (1.74%) Barracuda Networks
14 7 (1.74%) Kaseya
14 7 (1.74%) F5
Farnborough, Hampshire
Harvey Nash plc
Salary: £30000 - £34000 per annum
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £20000 - £22000 per annum + ben+training
Posted: Yesterday
Woking, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Dorking, Surrey
Global Technology Solutions Ltd
Salary: £19000 - £23000 per annum + Benefits+Training
Posted: 2 days ago
Brighton, East Sussex
Sanderson
Salary: £25000.00 - £27000.00 per annum + benefits
Posted: 2 days ago
Surrey
Spring Technology
Salary: £20000.00 - £23500.00 per annum
Posted: 4 days ago
Reading
People Source
Salary: £25000 per annum
Posted: 4 days ago
Canterbury, Kent, South East
Canterbury Christ Church University
Salary: £25,513 to £27,864 per annum
Posted: 8 days ago
Reigate
Interquest - IQ ERP
Salary: £20000 - £23500 per annum + Life Assurance, Pension, 25 days leave
Posted: 14 days ago
Farnborough
Hays IT - Uk Posting account
Salary: £18000.00 - £25000.00 per annum
Posted: 16 days ago