The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Sussex region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 82 76 92
Rank change year-on-year
-6 +16
Permanent jobs requiring a Technical Support 17 16 12
As % of all permanent IT jobs located in West Sussex 1.41% 1.44% 0.84%
As % of the Job Titles category 1.44% 1.49% 0.88%
Number of salaries quoted 16 16 12
Average salary £30,500 £35,000 £40,000
Average salary % change year-on-year
-12.85% -12.50%
UK excluding London average salary £30,000 £30,750 £30,000
% change year-on-year
-2.43% +2.50%
Technical Support
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Sussex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Sussex
Permanent IT job ads with a match in the
Job Titles category
1181 1076 1366
As % of all permanent IT jobs located in West Sussex 97.76% 97.02% 96.06%
Number of salaries quoted 1032 956 1167
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £26,000 £22,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in West Sussex

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Sussex region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in West Sussex

Technical Support
Salary Trend in West Sussex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Sussex region.

Technical Support Salary Trend in West Sussex

Technical Support
Salary Histogram in West Sussex

This chart provides a salary histogram for IT jobs citing Technical Support across the West Sussex region over the 3 months to 2 September 2014.

Technical Support Salary Histogram in West Sussex

Technical Support
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Sussex region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Crawley +7 7 £30,500 -12.85% 2
Horsham - 5 £26,000 -
Worthing -12 2 £45,000 +150.00%
Shoreham-by-Sea - 2 £19,000 -
East Grinstead - 1 - -
Technical Support
South East

Technical Support
Top 30 Related IT Skills in West Sussex

For the 6 months to 2 September 2014, IT jobs across the West Sussex region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 14 (41.18%) Windows
2 11 (32.35%) ITIL
2 11 (32.35%) SAN
3 10 (29.41%) MS Exchange
4 9 (26.47%) Active Directory
4 9 (26.47%) Finance
4 9 (26.47%) Microsoft
4 9 (26.47%) Problem Management
5 8 (23.53%) Windows Server 2003
5 8 (23.53%) LAN
6 7 (20.59%) WAN
6 7 (20.59%) DNS
6 7 (20.59%) SQL Server
6 7 (20.59%) Advertising
6 7 (20.59%) Service Management
6 7 (20.59%) ITSM
6 7 (20.59%) Windows Server 2008
6 7 (20.59%) NAS
7 6 (17.65%) Firewall
7 6 (17.65%) SQL
8 5 (14.71%) TCP/IP
8 5 (14.71%) VPN
8 5 (14.71%) .NET
8 5 (14.71%) French Language
9 4 (11.76%) German Language
9 4 (11.76%) Hyper-V
9 4 (11.76%) EqualLogic
9 4 (11.76%) Exchange Server 2010
9 4 (11.76%) Document Management
9 4 (11.76%) MS Excel

Technical Support
Top Related IT Skills in West Sussex by Category

For the 6 months to 2 September 2014, IT jobs across the West Sussex region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (29.41%) MS Exchange
2 4 (11.76%) Exchange Server 2010
3 3 (8.82%) IIS
4 2 (5.88%) SAS
4 2 (5.88%) Exchange Server 2003
Applications
1 4 (11.76%) MS Excel
2 3 (8.82%) MS Office
Cloud Services
1 2 (5.88%) Office 365
Communications & Networking
1 11 (32.35%) SAN
2 8 (23.53%) LAN
3 7 (20.59%) WAN
3 7 (20.59%) DNS
3 7 (20.59%) NAS
4 6 (17.65%) Firewall
5 5 (14.71%) TCP/IP
5 5 (14.71%) VPN
6 4 (11.76%) Wireless
7 3 (8.82%) MPLS
7 3 (8.82%) Ethernet
8 2 (5.88%) Unified Communications
8 2 (5.88%) OSPF
8 2 (5.88%) BGP
8 2 (5.88%) Telnet
8 2 (5.88%) SSH
8 2 (5.88%) iSCSI
8 2 (5.88%) IPv4
9 1 (2.94%) DHCP
9 1 (2.94%) PBX
Database & Business Intelligence
1 7 (20.59%) SQL Server
General
1 9 (26.47%) Finance
2 7 (20.59%) Advertising
3 5 (14.71%) French Language
4 4 (11.76%) German Language
Libraries, Frameworks & Software Standards
1 5 (14.71%) .NET
2 2 (5.88%) COM
3 1 (2.94%) CSS
Miscellaneous
1 4 (11.76%) EqualLogic
2 2 (5.88%) Open Source
3 1 (2.94%) Computer Science
Operating Systems
1 14 (41.18%) Windows
2 8 (23.53%) Windows Server 2003
3 7 (20.59%) Windows Server 2008
4 3 (8.82%) Linux
4 3 (8.82%) Windows XP
5 2 (5.88%) Windows 7
5 2 (5.88%) Windows 8
6 1 (2.94%) CentOS
Processes & Methodologies
1 11 (32.35%) ITIL
2 9 (26.47%) Problem Management
3 7 (20.59%) ITSM
3 7 (20.59%) Service Management
4 4 (11.76%) Document Management
5 3 (8.82%) Server Monitoring
5 3 (8.82%) Business Development
6 2 (5.88%) Disaster Recovery
6 2 (5.88%) Kalman Filter
6 2 (5.88%) Line Management
6 2 (5.88%) Data Analysis
6 2 (5.88%) Incident Management
Programming Languages
1 6 (17.65%) SQL
2 3 (8.82%) VB.NET
3 2 (5.88%) C
3 2 (5.88%) Java
Qualifications
1 4 (11.76%) Microsoft Certification
2 3 (8.82%) MCSE
3 2 (5.88%) MCSA
3 2 (5.88%) CCNA
3 2 (5.88%) Cisco Certification
3 2 (5.88%) MCP
4 1 (2.94%) A+ Certification
4 1 (2.94%) Network+ Certification
4 1 (2.94%) MCITP
4 1 (2.94%) Degree
4 1 (2.94%) ITIL Foundation Certificate
System Software
1 9 (26.47%) Active Directory
2 4 (11.76%) Hyper-V
3 2 (5.88%) VMware Infrastructure
4 1 (2.94%) XenApp
4 1 (2.94%) vSphere
4 1 (2.94%) VMware ESX
Systems Management
1 1 (2.94%) NetBackup
1 1 (2.94%) SCOM
Vendors
1 9 (26.47%) Microsoft
2 2 (5.88%) HP
2 2 (5.88%) Dell
2 2 (5.88%) SAP
2 2 (5.88%) Cisco
2 2 (5.88%) BT
2 2 (5.88%) VMware
2 2 (5.88%) SonicWALL
2 2 (5.88%) Draytek
3 1 (2.94%) Mitel
3 1 (2.94%) Citrix
3 1 (2.94%) Red Hat
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