The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Wolverhampton region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 19 - 21
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 2 0 1
As % of all permanent IT jobs located in Wolverhampton 2.82% - 1.41%
As % of the Job Titles category 2.86% - 1.47%
Number of salaries quoted 2 0 1
Average salary £27,000 - £22,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Wolverhampton region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Wolverhampton
Permanent IT job ads with a match in the
Job Titles category
70 118 68
As % of all permanent IT jobs located in Wolverhampton 98.59% 99.16% 95.77%
Number of salaries quoted 61 110 65
Average salary £35,000 £32,500 £34,050
Average salary % change year-on-year
+7.69% -4.55%
90% offered a salary of more than £22,000 £20,900 £22,400
10% offered a salary of more than £45,000 £45,000 £45,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Wolverhampton

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Wolverhampton region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wolverhampton

2nd Line Support
Salary Trend in Wolverhampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Wolverhampton region.

2nd Line Support Salary Trend in Wolverhampton

2nd Line Support
Top 30 Related IT Skills in Wolverhampton

For the 6 months to 5 May 2015, IT jobs across the Wolverhampton region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 4 (100.00%) Windows
2 2 (50.00%) VMware
2 2 (50.00%) Active Directory
2 2 (50.00%) ITIL
2 2 (50.00%) MS Exchange
2 2 (50.00%) Firewall
3 1 (25.00%) Front Office
3 1 (25.00%) LAN
3 1 (25.00%) WAN
3 1 (25.00%) DNS
3 1 (25.00%) Cisco
3 1 (25.00%) Microsoft
3 1 (25.00%) CCNA
3 1 (25.00%) MS Office
3 1 (25.00%) Linux
3 1 (25.00%) Windows XP
3 1 (25.00%) Citrix
3 1 (25.00%) Cisco Certification
3 1 (25.00%) SAN
3 1 (25.00%) Service Management
3 1 (25.00%) Service Delivery
3 1 (25.00%) Clustering
3 1 (25.00%) VMware Server
3 1 (25.00%) SCCM
3 1 (25.00%) VMware Infrastructure
3 1 (25.00%) Windows Server 2008
3 1 (25.00%) XenApp
3 1 (25.00%) Windows 7
3 1 (25.00%) VMware ESXi
3 1 (25.00%) Exchange Server 2010

2nd Line Support
Top Related IT Skills in Wolverhampton by Category

For the 6 months to 5 May 2015, IT jobs across the Wolverhampton region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (50.00%) MS Exchange
2 1 (25.00%) Exchange Server 2010
2 1 (25.00%) Exchange Server 2013
Applications
1 1 (25.00%) MS Office
Communications & Networking
1 2 (50.00%) Firewall
2 1 (25.00%) LAN
2 1 (25.00%) WAN
2 1 (25.00%) DNS
2 1 (25.00%) SAN
General
1 1 (25.00%) Front Office
Miscellaneous
1 1 (25.00%) Clustering
1 1 (25.00%) Mobile Computing
Operating Systems
1 4 (100.00%) Windows
2 1 (25.00%) Linux
2 1 (25.00%) Windows XP
2 1 (25.00%) Windows Server 2008
2 1 (25.00%) Windows 7
2 1 (25.00%) Windows 8
2 1 (25.00%) Windows Server 2012
Processes & Methodologies
1 2 (50.00%) ITIL
2 1 (25.00%) Service Management
2 1 (25.00%) Service Delivery
Qualifications
1 1 (25.00%) CCNA
1 1 (25.00%) Cisco Certification
System Software
1 2 (50.00%) Active Directory
2 1 (25.00%) VMware Server
2 1 (25.00%) VMware Infrastructure
2 1 (25.00%) XenApp
2 1 (25.00%) VMware ESXi
Systems Management
1 1 (25.00%) SCCM
Vendors
1 2 (50.00%) VMware
2 1 (25.00%) Cisco
2 1 (25.00%) Microsoft
2 1 (25.00%) Citrix