The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 September 2016 with a comparison to same period over 2 years.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 184 194 178
Rank change year-on-year
+10 -16
Permanent jobs requiring a 2nd Line Support 50 31 51
As % of all permanent IT jobs located in the West Midlands 0.86% 0.58% 0.92%
As % of the Job Titles category 0.90% 0.60% 0.95%
Number of salaries quoted 47 29 47
Median salary £24,000 £27,500 £23,500
Median salary % change year-on-year
-12.72% +17.02%
90% offered a salary of more than £21,500 £21,700 £20,000
10% offered a salary of more than £28,900 £32,300 £30,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5545 5187 5391
As % of all permanent IT jobs located in the West Midlands 95.92% 96.38% 97.28%
Number of salaries quoted 4394 4329 4506
Median salary £39,500 £37,500 £38,000
Median salary % change year-on-year
+5.33% -1.31%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £57,500 £60,000 £59,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 21 £26,000 +4.00% 2
Staffordshire +13 14 £23,000 -4.16%
Sutton Coldfield -8 3 £20,000 -6.97%
Shropshire -9 3 £23,500 +30.55% 1
Worcestershire +13 2 £26,250 -25.00% 1
Coventry -3 2 £22,750 -22.88%
Dudley - 2 £28,000 -
Stourbridge - 2 £28,000 -
Walsall +1 1 £23,000 +6.97% 1
Wolverhampton - 1 £23,000 -
Smethwick - 1 £26,000 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 73 (78.49%) Windows
2 55 (59.14%) Microsoft
3 45 (48.39%) Active Directory
4 34 (36.56%) MS Excel
4 34 (36.56%) Windows Server
5 33 (35.48%) MS Office
6 20 (21.51%) Firewall
7 19 (20.43%) MS Exchange
7 19 (20.43%) Windows Server 2008
7 19 (20.43%) Windows 7
8 18 (19.35%) SQL
9 17 (18.28%) Citrix
10 16 (17.20%) SQL Server
11 15 (16.13%) ITIL
11 15 (16.13%) TCP/IP
12 13 (13.98%) SLA
12 13 (13.98%) VMware
12 13 (13.98%) Windows Server 2012
13 12 (12.90%) Android
13 12 (12.90%) VMware Infrastructure
13 12 (12.90%) Degree
14 11 (11.83%) VPN
14 11 (11.83%) DNS
14 11 (11.83%) Microsoft Certification
14 11 (11.83%) DHCP
15 10 (10.75%) Linux
15 10 (10.75%) Windows 8
16 9 (9.68%) Service Management
16 9 (9.68%) Blackberry
17 8 (8.60%) LAN

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (20.43%) MS Exchange
2 5 (5.38%) Exchange Server 2010
3 4 (4.30%) Exchange Server 2007
4 3 (3.23%) Exchange Server 2013
5 2 (2.15%) Exchange Server 2003
5 2 (2.15%) SharePoint
6 1 (1.08%) IBM Notes
6 1 (1.08%) WordPress
Applications
1 34 (36.56%) MS Excel
2 33 (35.48%) MS Office
3 6 (6.45%) MS PowerPoint
Business Applications
1 2 (2.15%) Dynamics CRM
Cloud Services
1 3 (3.23%) Google Apps
1 3 (3.23%) Microsoft Azure
1 3 (3.23%) Office 365
2 2 (2.15%) Amazon AWS
Communications & Networking
1 20 (21.51%) Firewall
2 15 (16.13%) TCP/IP
3 11 (11.83%) DHCP
3 11 (11.83%) DNS
3 11 (11.83%) VPN
4 8 (8.60%) LAN
5 7 (7.53%) WAN
6 6 (6.45%) VoIP
7 5 (5.38%) Internet
8 4 (4.30%) VLAN
9 3 (3.23%) ADSL
9 3 (3.23%) MPLS
9 3 (3.23%) PBX
9 3 (3.23%) Remote Desktop
9 3 (3.23%) SAN
10 2 (2.15%) Wireless
11 1 (1.08%) DSL
11 1 (1.08%) Intranet
11 1 (1.08%) ISDN
11 1 (1.08%) PSTN
Database & Business Intelligence
1 16 (17.20%) SQL Server
2 5 (5.38%) SQL Server 2000
2 5 (5.38%) SQL Server 2005
2 5 (5.38%) SQL Server 2008
3 3 (3.23%) Crystal Reports
4 1 (1.08%) MySQL
4 1 (1.08%) Oracle Database
General
1 6 (6.45%) Finance
2 5 (5.38%) Automotive
2 5 (5.38%) Telecoms
3 2 (2.15%) Manufacturing
4 1 (1.08%) French Language
4 1 (1.08%) German Language
Libraries, Frameworks & Software Standards
1 2 (2.15%) .NET
1 2 (2.15%) .NET Framework
1 2 (2.15%) CSS
1 2 (2.15%) HTML
1 2 (2.15%) Silverlight
Miscellaneous
1 9 (9.68%) Blackberry
2 8 (8.60%) Computer Science
3 7 (7.53%) Mobile Computing
4 5 (5.38%) Analytical Skills
5 4 (4.30%) Driving Licence
5 4 (4.30%) iPhone
5 4 (4.30%) Management Information System
6 3 (3.23%) EPoS
7 2 (2.15%) Life Science
7 2 (2.15%) Replication
8 1 (1.08%) Data Centre
8 1 (1.08%) Enterprise Storage
Operating Systems
1 73 (78.49%) Windows
2 34 (36.56%) Windows Server
3 19 (20.43%) Windows 7
3 19 (20.43%) Windows Server 2008
4 13 (13.98%) Windows Server 2012
5 12 (12.90%) Android
6 10 (10.75%) Linux
6 10 (10.75%) Windows 8
7 8 (8.60%) Apple iOS
8 7 (7.53%) Windows 10
8 7 (7.53%) Windows Mobile
9 6 (6.45%) Windows Server 2003
10 5 (5.38%) Windows XP
11 4 (4.30%) Windows Phone
12 2 (2.15%) Red Hat Enterprise Linux
12 2 (2.15%) Unix
Processes & Methodologies
1 15 (16.13%) ITIL
2 9 (9.68%) Service Management
3 6 (6.45%) Migration
3 6 (6.45%) Mobile Device Management
4 5 (5.38%) CRM
4 5 (5.38%) Incident Management
4 5 (5.38%) Problem Management
5 4 (4.30%) Logistics
6 3 (3.23%) ITSM
6 3 (3.23%) Server Virtualisation
7 2 (2.15%) Change Control
7 2 (2.15%) ERP
7 2 (2.15%) IT Governance
7 2 (2.15%) Project Management
7 2 (2.15%) Project Planning
7 2 (2.15%) Stakeholder Management
7 2 (2.15%) Wealth Management
8 1 (1.08%) Document Management
8 1 (1.08%) Root Cause Analysis
8 1 (1.08%) Software Engineering
Programming Languages
1 18 (19.35%) SQL
2 2 (2.15%) C#
2 2 (2.15%) Java
2 2 (2.15%) JavaScript
3 1 (1.08%) PHP
3 1 (1.08%) Tcl
Qualifications
1 12 (12.90%) Degree
2 11 (11.83%) Microsoft Certification
3 8 (8.60%) MCSE
4 5 (5.38%) MCSA
5 3 (3.23%) MCITP
6 2 (2.15%) CCA
6 2 (2.15%) CCNA
6 2 (2.15%) Cisco Certification
6 2 (2.15%) Citrix Certification
6 2 (2.15%) MCP
6 2 (2.15%) MCTS
6 2 (2.15%) Security Cleared
7 1 (1.08%) DBS Check
7 1 (1.08%) ITIL Certification
Quality Assurance & Compliance
1 13 (13.98%) SLA
System Software
1 45 (48.39%) Active Directory
2 12 (12.90%) VMware Infrastructure
3 5 (5.38%) Hyper-V
4 4 (4.30%) XenApp
5 2 (2.15%) Terminal Server
5 2 (2.15%) VMware ESXi
5 2 (2.15%) XenDesktop
6 1 (1.08%) Microsoft Virtual Server
6 1 (1.08%) Virtual Machines
6 1 (1.08%) Virtual Servers
Systems Management
1 3 (3.23%) Nagios
2 2 (2.15%) Backup Exec
2 2 (2.15%) Norton AntiVirus
3 1 (1.08%) DameWare
3 1 (1.08%) SCCM
3 1 (1.08%) SCOM
Vendors
1 55 (59.14%) Microsoft
2 17 (18.28%) Citrix
3 13 (13.98%) VMware
4 5 (5.38%) Apple
4 5 (5.38%) Cisco
5 3 (3.23%) Google
6 2 (2.15%) Adobe
6 2 (2.15%) BT
6 2 (2.15%) Dell
6 2 (2.15%) Draytek
6 2 (2.15%) HP
6 2 (2.15%) Kaspersky
6 2 (2.15%) Mitel
6 2 (2.15%) NEC
6 2 (2.15%) Oracle
6 2 (2.15%) Panasonic
6 2 (2.15%) Red Hat
6 2 (2.15%) Sophos
6 2 (2.15%) Symantec
6 2 (2.15%) Veeam
Oldbury, West Midlands (County)
Oscar
Salary: £18000 - £22000 per annum
Posted: 20 hours ago
Walsall, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Company
Posted: 2 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Great Benefits + Company
Posted: 2 days ago
Worcester, Worcestershire
Colossus Associates
Salary: £20000 - £25000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Great Benefits + Company
Posted: 2 days ago
Telford
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 16 days ago