The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 204 177 176
Rank change year-on-year
-27 -1
Permanent jobs requiring a 2nd Line Support 22 33 32
As % of all permanent IT jobs located in the West Midlands 0.39% 0.61% 0.59%
As % of the Job Titles category 0.41% 0.64% 0.62%
Number of salaries quoted 17 30 25
Average salary £23,500 £23,875 £23,000
Average salary % change year-on-year
-1.57% +3.80%
90% offered a salary of more than £21,150 £21,350 £18,800
10% offered a salary of more than £30,600 £27,500 £33,900
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5337 5127 5166
As % of all permanent IT jobs located in the West Midlands 93.86% 95.42% 94.81%
Number of salaries quoted 4439 4248 4386
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £24,500
10% offered a salary of more than £60,000 £57,500 £62,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 31 August 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 31 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +3 6 £25,500 -
Birmingham +1 5 £22,500 +2.27% 1
Warwickshire -7 2 £25,417 +1.66% 1
Worcestershire +1 1 £21,250 -15.00%
Coventry -10 1 £31,500 +26.63% 1
Shropshire -11 1 £18,000 -21.73% 1
Solihull - 1 £26,000 - 1
Walsall - 1 £21,500 -
West Bromwich - 1 £33,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 August 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 48 (72.73%) Windows
2 36 (54.55%) Active Directory
3 30 (45.45%) Microsoft
4 28 (42.42%) MS Exchange
5 24 (36.36%) Citrix
6 22 (33.33%) MS Excel
7 19 (28.79%) Windows 7
8 18 (27.27%) Windows XP
8 18 (27.27%) MS Office
8 18 (27.27%) VMware
9 17 (25.76%) ITIL
10 15 (22.73%) DNS
10 15 (22.73%) Windows Server 2008
11 14 (21.21%) Windows Server 2003
12 13 (19.70%) WAN
12 13 (19.70%) DHCP
12 13 (19.70%) LAN
12 13 (19.70%) SQL
13 11 (16.67%) TCP/IP
13 11 (16.67%) Firewall
13 11 (16.67%) Windows Server 2012
13 11 (16.67%) Exchange Server 2010
14 10 (15.15%) XenApp
14 10 (15.15%) Service Delivery
14 10 (15.15%) Cisco
15 9 (13.64%) Blackberry
15 9 (13.64%) Exchange Server 2007
15 9 (13.64%) VMware Infrastructure
15 9 (13.64%) Analytical Skills
16 8 (12.12%) Apple

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 August 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (42.42%) MS Exchange
2 11 (16.67%) Exchange Server 2010
3 9 (13.64%) Exchange Server 2007
4 5 (7.58%) Exchange Server 2013
4 5 (7.58%) Exchange Server 2003
5 2 (3.03%) Blackberry Enterprise Server
6 1 (1.52%) SharePoint
Applications
1 22 (33.33%) MS Excel
2 18 (27.27%) MS Office
3 1 (1.52%) MS Project
3 1 (1.52%) MS Visio
Business Applications
1 1 (1.52%) TRIRIGA
Cloud Services
1 2 (3.03%) Office 365
Communications & Networking
1 15 (22.73%) DNS
2 13 (19.70%) LAN
2 13 (19.70%) WAN
2 13 (19.70%) DHCP
3 11 (16.67%) TCP/IP
3 11 (16.67%) Firewall
4 7 (10.61%) Wireless
5 6 (9.09%) VPN
6 4 (6.06%) VLAN
7 2 (3.03%) NAS
7 2 (3.03%) Spanning Tree
7 2 (3.03%) IPsec
7 2 (3.03%) IP Telephony
7 2 (3.03%) VoIP
7 2 (3.03%) SAN
7 2 (3.03%) MPLS
8 1 (1.52%) DECT
Database & Business Intelligence
1 7 (10.61%) SQL Server
2 3 (4.55%) RDBMS
2 3 (4.55%) SQL Server 2008
2 3 (4.55%) Relational Database
3 2 (3.03%) BusinessObjects
3 2 (3.03%) SQL Server 2000
3 2 (3.03%) SQL Server 2005
4 1 (1.52%) SQL Server 2012
Development Applications
1 1 (1.52%) Hudson
General
1 5 (7.58%) Finance
2 2 (3.03%) Pharmaceutical
2 2 (3.03%) Legal
3 1 (1.52%) Military
3 1 (1.52%) Front Office
3 1 (1.52%) Telecoms
3 1 (1.52%) Law
Libraries, Frameworks & Software Standards
1 2 (3.03%) HTML
Miscellaneous
1 9 (13.64%) Blackberry
1 9 (13.64%) Analytical Skills
2 5 (7.58%) Video Conferencing
3 3 (4.55%) Mathematics
4 2 (3.03%) Management Information System
5 1 (1.52%) Handset
5 1 (1.52%) CMDB
5 1 (1.52%) iPhone
5 1 (1.52%) User Experience
Operating Systems
1 48 (72.73%) Windows
2 19 (28.79%) Windows 7
3 18 (27.27%) Windows XP
4 15 (22.73%) Windows Server 2008
5 14 (21.21%) Windows Server 2003
6 11 (16.67%) Windows Server 2012
7 8 (12.12%) Linux
8 7 (10.61%) Windows 8
9 4 (6.06%) Windows Vista
10 3 (4.55%) Apple iOS
11 2 (3.03%) Mac OS
11 2 (3.03%) Solaris
12 1 (1.52%) UNIX
12 1 (1.52%) Android
Processes & Methodologies
1 17 (25.76%) ITIL
2 10 (15.15%) Service Delivery
3 4 (6.06%) Service Management
4 2 (3.03%) Project Management
4 2 (3.03%) Software Deployment
4 2 (3.03%) ERP
4 2 (3.03%) Document Management
5 1 (1.52%) Business Analysis
5 1 (1.52%) Strategic Management
5 1 (1.52%) Incident Management
5 1 (1.52%) Problem Management
5 1 (1.52%) Release Management
5 1 (1.52%) Time Management
5 1 (1.52%) Data Protection
5 1 (1.52%) Stakeholder Engagement
5 1 (1.52%) ITIL V3
5 1 (1.52%) Continuous Improvement
5 1 (1.52%) Web Application Development
5 1 (1.52%) Configuration Management
5 1 (1.52%) CRM
Programming Languages
1 13 (19.70%) SQL
2 3 (4.55%) C
3 2 (3.03%) C#
3 2 (3.03%) Java
3 2 (3.03%) JavaScript
3 2 (3.03%) Perl
Qualifications
1 8 (12.12%) Microsoft Certification
2 5 (7.58%) Degree
3 4 (6.06%) MCITP
3 4 (6.06%) MCSE
3 4 (6.06%) MCSA
4 2 (3.03%) MCDST
4 2 (3.03%) CCENT
5 1 (1.52%) MCP
Quality Assurance & Compliance
1 8 (12.12%) SLA
System Software
1 36 (54.55%) Active Directory
2 10 (15.15%) XenApp
3 9 (13.64%) VMware Infrastructure
4 4 (6.06%) Hyper-V
5 2 (3.03%) XenDesktop
5 2 (3.03%) VMware ESXi
6 1 (1.52%) vSphere
6 1 (1.52%) Terminal Server
6 1 (1.52%) Citrix Presentation Server
Systems Management
1 3 (4.55%) Nagios
2 1 (1.52%) SCCM
Vendors
1 30 (45.45%) Microsoft
2 24 (36.36%) Citrix
3 18 (27.27%) VMware
4 10 (15.15%) Cisco
5 8 (12.12%) Apple
6 2 (3.03%) Sybase
6 2 (3.03%) Avaya
6 2 (3.03%) NetApp
7 1 (1.52%) IBM
7 1 (1.52%) Mitel
7 1 (1.52%) Google
7 1 (1.52%) Barracuda Networks
Coventry, West Midlands (County)
ARC IT Recruitment Ltd
Salary: £28000 - £35000 Per Annum
Posted: 3 days ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £20000 - £27000 per annum + Great Benefits
Posted: 5 days ago
Warwick, Warwickshire
Erin Associates
Salary: £20000 - £22000 per annum + Training & Benefits
Posted: 6 days ago
Birmingham
Shortlist Recruitment
Salary: £20000 - £25000 per annum + Generous Benefits
Posted: 21 days ago