The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 178 178 171
Rank change year-on-year
0 -7
Permanent jobs requiring a 2nd Line Support 33 32 30
As % of all permanent IT jobs located in the West Midlands 0.61% 0.58% 0.62%
As % of the Job Titles category 0.64% 0.61% 0.65%
Number of salaries quoted 30 25 21
Average salary £23,875 £23,000 £21,500
Average salary % change year-on-year
+3.80% +6.97%
90% offered a salary of more than £21,350 £18,800 £19,000
10% offered a salary of more than £27,500 £33,900 £27,500
UK excluding London average salary £24,375 £25,000 £25,000
% change year-on-year
-2.50% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5126 5229 4617
As % of all permanent IT jobs located in the West Midlands 95.40% 94.73% 94.88%
Number of salaries quoted 4249 4442 3951
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £24,000 £24,500
10% offered a salary of more than £62,500 £60,000 £57,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 27 August 2014.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire -2 10 £25,500 +15.90% 1
Birmingham +3 8 £22,000 -4.34% 2
Warwickshire +11 5 £25,000 +25.00% 1
Shropshire -4 5 £23,000 -5.15% 1
Coventry -6 3 £24,875 -28.92%
Worcestershire - 1 £25,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 August 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 56 (78.87%) Windows
2 36 (50.70%) Active Directory
3 32 (45.07%) Windows Server 2008
4 29 (40.85%) Windows Server 2003
5 24 (33.80%) Windows 7
6 23 (32.39%) MS Exchange
7 22 (30.99%) VMware
8 21 (29.58%) Windows XP
8 21 (29.58%) Citrix
8 21 (29.58%) Microsoft
9 18 (25.35%) TCP/IP
10 16 (22.54%) Cisco
10 16 (22.54%) WAN
10 16 (22.54%) MS Office
11 14 (19.72%) Blackberry
12 13 (18.31%) SQL
12 13 (18.31%) LAN
12 13 (18.31%) HP
12 13 (18.31%) Windows Server 2012
13 12 (16.90%) MS Excel
14 11 (15.49%) DNS
14 11 (15.49%) Windows 8
15 10 (14.08%) VMware Infrastructure
15 10 (14.08%) SLA
15 10 (14.08%) Finance
15 10 (14.08%) Exchange Server 2003
16 9 (12.68%) VPN
16 9 (12.68%) Microsoft Certification
16 9 (12.68%) Linux
16 9 (12.68%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 August 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (32.39%) MS Exchange
2 10 (14.08%) Exchange Server 2003
3 9 (12.68%) Exchange Server 2007
4 8 (11.27%) Blackberry Enterprise Server
4 8 (11.27%) Exchange Server 2010
5 4 (5.63%) Exchange Server 2013
5 4 (5.63%) WebLogic
5 4 (5.63%) IIS
6 2 (2.82%) SharePoint Server
6 2 (2.82%) SharePoint
7 1 (1.41%) Lync
7 1 (1.41%) Tomcat
7 1 (1.41%) Exchange Server 2000
Applications
1 16 (22.54%) MS Office
2 12 (16.90%) MS Excel
Cloud Services
1 4 (5.63%) Office 365
2 2 (2.82%) Cloud Computing
Communications & Networking
1 18 (25.35%) TCP/IP
2 16 (22.54%) WAN
3 13 (18.31%) LAN
4 11 (15.49%) DNS
5 9 (12.68%) VPN
6 8 (11.27%) DHCP
6 8 (11.27%) Firewall
6 8 (11.27%) Internet
7 5 (7.04%) ADSL
7 5 (7.04%) Cisco IOS
8 4 (5.63%) Wireless
8 4 (5.63%) IP Telephony
8 4 (5.63%) SAN
9 1 (1.41%) Intranet
9 1 (1.41%) Wi-Fi
9 1 (1.41%) 3G
9 1 (1.41%) DWDM
9 1 (1.41%) MPLS
9 1 (1.41%) VoIP
9 1 (1.41%) SMTP
Database & Business Intelligence
1 8 (11.27%) SQL Server
2 4 (5.63%) MySQL
3 2 (2.82%) Crystal Reports
4 1 (1.41%) SQL Server 2005
4 1 (1.41%) SQL Server Analysis Services
4 1 (1.41%) SQL Server 2008
General
1 10 (14.08%) Finance
2 1 (1.41%) Automotive
2 1 (1.41%) Manufacturing
2 1 (1.41%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.23%) .NET
2 1 (1.41%) ASP.NET
2 1 (1.41%) Web Services
2 1 (1.41%) XML
Miscellaneous
1 14 (19.72%) Blackberry
2 4 (5.63%) Computer Science
2 4 (5.63%) CMDB
3 3 (4.23%) Client/Server
4 1 (1.41%) Thin Client
4 1 (1.41%) Fat Client
4 1 (1.41%) Mobile App
4 1 (1.41%) Smartphone
4 1 (1.41%) PDA
4 1 (1.41%) Statistics
Operating Systems
1 56 (78.87%) Windows
2 32 (45.07%) Windows Server 2008
3 29 (40.85%) Windows Server 2003
4 24 (33.80%) Windows 7
5 21 (29.58%) Windows XP
6 13 (18.31%) Windows Server 2012
7 11 (15.49%) Windows 8
8 9 (12.68%) Linux
9 8 (11.27%) Android
10 5 (7.04%) Windows Mobile
11 4 (5.63%) UNIX
11 4 (5.63%) BlackBerry OS
12 2 (2.82%) Apple iOS
12 2 (2.82%) Windows 2000 Server
12 2 (2.82%) Windows Vista
13 1 (1.41%) Debian
13 1 (1.41%) Ubuntu
13 1 (1.41%) Windows 2000
13 1 (1.41%) Mac OS
Processes & Methodologies
1 6 (8.45%) ITIL
2 4 (5.63%) Configuration Management
2 4 (5.63%) Incident Management
2 4 (5.63%) Risk Analysis
3 2 (2.82%) Logistics
3 2 (2.82%) E-Commerce
3 2 (2.82%) Disaster Recovery
3 2 (2.82%) Migration
3 2 (2.82%) Kalman Filter
4 1 (1.41%) Stakeholder Management
4 1 (1.41%) Document Management
4 1 (1.41%) Data Analysis
4 1 (1.41%) ERP
4 1 (1.41%) Service Delivery
4 1 (1.41%) Change Management
4 1 (1.41%) Business Analysis
4 1 (1.41%) Problem Management
4 1 (1.41%) Release Management
4 1 (1.41%) Performance Management
4 1 (1.41%) Web Application Development
Programming Languages
1 13 (18.31%) SQL
2 2 (2.82%) C#
3 1 (1.41%) VB
3 1 (1.41%) VB.NET
Qualifications
1 9 (12.68%) Microsoft Certification
2 6 (8.45%) MCP
3 5 (7.04%) MCSE
4 4 (5.63%) MCITP
5 2 (2.82%) MCSA
5 2 (2.82%) CCNA
5 2 (2.82%) Cisco Certification
6 1 (1.41%) ITIL Certification
6 1 (1.41%) Network+ Certification
6 1 (1.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (14.08%) SLA
System Software
1 36 (50.70%) Active Directory
2 10 (14.08%) VMware Infrastructure
3 5 (7.04%) Hyper-V
4 4 (5.63%) Terminal Services
5 3 (4.23%) XenApp
6 2 (2.82%) XenDesktop
6 2 (2.82%) VMware ESX
6 2 (2.82%) Terminal Server
7 1 (1.41%) VMware ESXi
Systems Management
1 7 (9.86%) SCCM
2 4 (5.63%) Systems Management Server (SMS)
3 3 (4.23%) Backup Exec
4 2 (2.82%) WSUS
5 1 (1.41%) EMC NetWorker
5 1 (1.41%) Norton AntiVirus
5 1 (1.41%) MAILsweeper
5 1 (1.41%) SCOM
Vendors
1 22 (30.99%) VMware
2 21 (29.58%) Microsoft
2 21 (29.58%) Citrix
3 16 (22.54%) Cisco
4 13 (18.31%) HP
5 7 (9.86%) Apple
6 6 (8.45%) Dell
7 4 (5.63%) IBM
7 4 (5.63%) Intel
7 4 (5.63%) Toshiba
8 3 (4.23%) LANDesk
9 2 (2.82%) Oracle
9 2 (2.82%) NetApp
9 2 (2.82%) SonicWALL
9 2 (2.82%) Juniper
10 1 (1.41%) CommVault
10 1 (1.41%) Interwoven
10 1 (1.41%) Sage
10 1 (1.41%) Symantec
10 1 (1.41%) Remedy
Walsall, West Midlands (County)
Coburg Banks IT
Salary: £20000 - £24000 per annum
Posted: Yesterday
Shrewsbury, Shropshire
Senitor Associates
Salary: £22000 - £25000 per annum + benefits
Posted: 4 days ago
Stafford, Staffordshire
Capita Resourcing - IT Resourcing
Salary: £28000 - £32000 per annum + BENEFITS
Posted: 5 days ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Salary: £18000 - £25000 per annum + Benefits
Posted: 5 days ago