The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / West Midlands
Rank 175 156 148
Rank change year-on-year
-19 -8
Permanent jobs requiring a 2nd Line Support 39 60 71
As % of all permanent IT jobs located in the West Midlands 0.80% 1.15% 1.41%
As % of the Job Titles category 0.82% 1.19% 1.44%
Number of salaries quoted 39 55 59
Median salary £25,000 £25,000 £24,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £22,200 £22,500 £21,550
10% offered a salary of more than £28,000 £32,500 £27,500
UK excluding London median salary £25,000 £25,125 £25,000
% change year-on-year
-0.49% +0.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4741 5027 4934
As % of all permanent IT jobs located in the West Midlands 97.39% 96.56% 97.68%
Number of salaries quoted 3764 4193 4326
Median salary £40,000 £40,000 £38,625
Median salary % change year-on-year
- +3.55%
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £59,113 £57,500 £57,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 19 January 2017.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -9 13 £26,800 +6.13% 2
Solihull -5 6 £22,875 -8.50% 3
Worcestershire - 5 £24,000 -
Herefordshire - 4 £27,250 - 1
Warwickshire +7 3 £34,000 +32.03%
Shropshire -9 3 £23,000 -2.12%
Staffordshire -15 3 £22,500 -4.25%
Coventry +11 1 £27,000 +8.00%
Dudley - 1 £17,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 76 (84.44%) Windows
2 54 (60.00%) Microsoft
3 53 (58.89%) Active Directory
4 40 (44.44%) Windows Server
5 33 (36.67%) VMware
6 31 (34.44%) Citrix
7 28 (31.11%) Windows Server 2008
7 28 (31.11%) VMware Infrastructure
8 24 (26.67%) ITIL
9 23 (25.56%) SQL
9 23 (25.56%) MS Excel
9 23 (25.56%) Windows 7
10 22 (24.44%) MS Office
11 19 (21.11%) Windows Server 2012
12 17 (18.89%) Hyper-V
13 16 (17.78%) MS Exchange
14 15 (16.67%) Problem Management
15 14 (15.56%) Windows Server 2003
16 12 (13.33%) SQL Server
16 12 (13.33%) Firewall
16 12 (13.33%) Management Information System
17 11 (12.22%) TCP/IP
17 11 (12.22%) DNS
17 11 (12.22%) Enterprise Storage
18 10 (11.11%) Windows 8
18 10 (11.11%) Process Improvement
19 9 (10.00%) Windows 10
20 8 (8.89%) Microsoft Certification
20 8 (8.89%) VPN
20 8 (8.89%) DHCP

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (17.78%) MS Exchange
2 4 (4.44%) Exchange Server 2007
2 4 (4.44%) Exchange Server 2010
2 4 (4.44%) SharePoint
3 3 (3.33%) Exchange Server 2003
4 2 (2.22%) Exchange Server 2013
5 1 (1.11%) IIS
Applications
1 23 (25.56%) MS Excel
2 22 (24.44%) MS Office
3 1 (1.11%) MS PowerPoint
Cloud Services
1 4 (4.44%) Office 365
2 3 (3.33%) G Suite
3 2 (2.22%) Amazon AWS
3 2 (2.22%) Microsoft Azure
Communications & Networking
1 12 (13.33%) Firewall
2 11 (12.22%) DNS
2 11 (12.22%) TCP/IP
3 8 (8.89%) DHCP
3 8 (8.89%) VPN
4 4 (4.44%) VLAN
4 4 (4.44%) WAN
5 3 (3.33%) LAN
5 3 (3.33%) PBX
5 3 (3.33%) SAN
5 3 (3.33%) VoIP
5 3 (3.33%) Wi-Fi
6 2 (2.22%) Cisco Wireless
6 2 (2.22%) DSL
6 2 (2.22%) Ethernet
6 2 (2.22%) ISDN
6 2 (2.22%) MPLS
6 2 (2.22%) PSTN
6 2 (2.22%) Wireless
7 1 (1.11%) iSCSI
Database & Business Intelligence
1 12 (13.33%) SQL Server
2 4 (4.44%) SQL Server 2000
2 4 (4.44%) SQL Server 2005
2 4 (4.44%) SQL Server 2008
3 3 (3.33%) Crystal Reports
4 1 (1.11%) DB2
4 1 (1.11%) Oracle Database
General
1 5 (5.56%) Advertising
1 5 (5.56%) Telecoms
2 4 (4.44%) Finance
3 2 (2.22%) Manufacturing
4 1 (1.11%) Automotive
Libraries, Frameworks & Software Standards
1 2 (2.22%) .NET
1 2 (2.22%) .NET Framework
2 1 (1.11%) CSS
2 1 (1.11%) HTML
Miscellaneous
1 12 (13.33%) Management Information System
2 11 (12.22%) Enterprise Storage
3 6 (6.67%) iPhone
4 3 (3.33%) Analytical Skills
4 3 (3.33%) EPoS
5 2 (2.22%) Blackberry
5 2 (2.22%) Replication
5 2 (2.22%) Video Conferencing
6 1 (1.11%) Computer Science
6 1 (1.11%) Driving Licence
6 1 (1.11%) Life Science
6 1 (1.11%) Mobile Computing
Operating Systems
1 76 (84.44%) Windows
2 40 (44.44%) Windows Server
3 28 (31.11%) Windows Server 2008
4 23 (25.56%) Windows 7
5 19 (21.11%) Windows Server 2012
6 14 (15.56%) Windows Server 2003
7 10 (11.11%) Windows 8
8 9 (10.00%) Windows 10
9 7 (7.78%) Android
9 7 (7.78%) Linux
10 5 (5.56%) Windows Phone
11 4 (4.44%) Windows XP
12 2 (2.22%) Apple iOS
12 2 (2.22%) Windows Vista
13 1 (1.11%) Unix
13 1 (1.11%) Windows 2000
13 1 (1.11%) Windows Mobile
Processes & Methodologies
1 24 (26.67%) ITIL
2 15 (16.67%) Problem Management
3 10 (11.11%) Process Improvement
4 7 (7.78%) Incident Management
5 5 (5.56%) CRM
6 4 (4.44%) ERP
6 4 (4.44%) Service Management
7 3 (3.33%) Server Virtualisation
8 2 (2.22%) Data Privacy
8 2 (2.22%) ITIL V3
8 2 (2.22%) Logistics
8 2 (2.22%) Project Planning
9 1 (1.11%) Coaching
9 1 (1.11%) ITSM
9 1 (1.11%) Mentoring
9 1 (1.11%) Migration
9 1 (1.11%) Network Monitoring
9 1 (1.11%) Performance Monitoring
9 1 (1.11%) Service Delivery
9 1 (1.11%) Stakeholder Management
Programming Languages
1 23 (25.56%) SQL
2 2 (2.22%) C#
3 1 (1.11%) Java
3 1 (1.11%) JavaScript
3 1 (1.11%) Tcl
Qualifications
1 8 (8.89%) Microsoft Certification
2 4 (4.44%) Degree
2 4 (4.44%) ITIL Certification
2 4 (4.44%) MCSE
3 3 (3.33%) MCP
3 3 (3.33%) MCSA
4 2 (2.22%) CCA
4 2 (2.22%) CCNP
4 2 (2.22%) Cisco Certification
4 2 (2.22%) Citrix Certification
4 2 (2.22%) MCITP
4 2 (2.22%) MCTS
5 1 (1.11%) A+ Certification
5 1 (1.11%) CCNA
5 1 (1.11%) Security Cleared
5 1 (1.11%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (6.67%) SLA
2 2 (2.22%) DICOM
2 2 (2.22%) HL7
System Software
1 53 (58.89%) Active Directory
2 28 (31.11%) VMware Infrastructure
3 17 (18.89%) Hyper-V
4 6 (6.67%) XenApp
5 4 (4.44%) VMware ESXi
6 2 (2.22%) Terminal Server
6 2 (2.22%) XenDesktop
7 1 (1.11%) VMware ESX
7 1 (1.11%) vSphere
Systems Management
1 3 (3.33%) Backup Exec
1 3 (3.33%) Nagios
2 2 (2.22%) Norton AntiVirus
3 1 (1.11%) DameWare
3 1 (1.11%) SCCM
Vendors
1 54 (60.00%) Microsoft
2 33 (36.67%) VMware
3 31 (34.44%) Citrix
4 7 (7.78%) Cisco
5 4 (4.44%) Apple
6 3 (3.33%) Google
6 3 (3.33%) Veeam
7 2 (2.22%) Kaspersky
7 2 (2.22%) Remedy
7 2 (2.22%) Sophos
7 2 (2.22%) Symantec
8 1 (1.11%) Altiris
8 1 (1.11%) Dell
8 1 (1.11%) Fortinet
8 1 (1.11%) HP
8 1 (1.11%) Oracle
8 1 (1.11%) SAP
Solihull, West Midlands (County)
Rullion IT Plus
Salary: £25000 - £30000 per annum
Posted: 21 hours ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £20000 - £25000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Recann
Salary: £25000 - £28000 per annum + Benefits
Posted: 6 days ago
Solihull, West Midlands (County)
VIQU
Salary: £25k - 30k per year + Benefits
Posted: 2 days ago
Solihull, West Midlands (County)
VIQU
Salary: £25k - 30k per year + Benefits
Posted: 6 days ago