The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 180 176 185
Rank change year-on-year
-4 +9
Permanent jobs requiring a 2nd Line Support 29 36 17
As % of all permanent IT jobs located in the West Midlands 0.54% 0.65% 0.35%
As % of the Job Titles category 0.57% 0.68% 0.36%
Number of salaries quoted 27 27 13
Average salary £23,000 £25,000 £27,000
Average salary % change year-on-year
-8.00% -7.40%
90% offered a salary of more than £19,000 £19,200 £19,600
10% offered a salary of more than £26,706 £35,000 £27,500
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5091 5260 4665
As % of all permanent IT jobs located in the West Midlands 94.75% 94.72% 95.26%
Number of salaries quoted 4259 4417 4052
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 29 July 2014.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +15 9 £20,500 -16.32% 3
Warwickshire +13 7 £25,000 +25.00% 1
Staffordshire -3 7 £23,000 +2.22% 1
Shropshire +2 4 £22,750 -3.19% 3
Worcestershire -1 1 £25,000 - 1
Coventry -12 1 - -
Sutton Coldfield - 1 £19,000 - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 July 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 58 (80.56%) Windows
2 43 (59.72%) Active Directory
3 33 (45.83%) Windows Server 2008
4 30 (41.67%) Windows Server 2003
5 26 (36.11%) Windows XP
6 25 (34.72%) MS Exchange
6 25 (34.72%) VMware
7 24 (33.33%) Windows 7
8 21 (29.17%) Microsoft
9 20 (27.78%) Cisco
9 20 (27.78%) MS Office
10 19 (26.39%) TCP/IP
10 19 (26.39%) WAN
10 19 (26.39%) Citrix
11 17 (23.61%) LAN
11 17 (23.61%) MS Excel
12 15 (20.83%) SQL
13 14 (19.44%) Blackberry
14 13 (18.06%) Windows 8
15 12 (16.67%) Windows Server 2012
15 12 (16.67%) Exchange Server 2003
15 12 (16.67%) VPN
16 11 (15.28%) DNS
16 11 (15.28%) SLA
16 11 (15.28%) VMware Infrastructure
17 10 (13.89%) Internet
18 9 (12.50%) Microsoft Certification
18 9 (12.50%) HP
18 9 (12.50%) Exchange Server 2007
19 8 (11.11%) SCCM

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 July 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (34.72%) MS Exchange
2 12 (16.67%) Exchange Server 2003
3 9 (12.50%) Exchange Server 2007
4 8 (11.11%) Blackberry Enterprise Server
5 7 (9.72%) Exchange Server 2010
6 4 (5.56%) IIS
7 3 (4.17%) Exchange Server 2013
8 2 (2.78%) WebLogic
8 2 (2.78%) SharePoint
8 2 (2.78%) SharePoint Server
9 1 (1.39%) Exchange Server 2000
9 1 (1.39%) Tomcat
9 1 (1.39%) Lync
Applications
1 20 (27.78%) MS Office
2 17 (23.61%) MS Excel
Cloud Services
1 6 (8.33%) Office 365
2 2 (2.78%) Cloud Computing
Communications & Networking
1 19 (26.39%) WAN
1 19 (26.39%) TCP/IP
2 17 (23.61%) LAN
3 12 (16.67%) VPN
4 11 (15.28%) DNS
5 10 (13.89%) Internet
6 8 (11.11%) DHCP
6 8 (11.11%) Firewall
7 5 (6.94%) Cisco IOS
8 4 (5.56%) Wi-Fi
8 4 (5.56%) Wireless
8 4 (5.56%) ADSL
9 3 (4.17%) IP Telephony
9 3 (4.17%) SAN
10 1 (1.39%) Intranet
10 1 (1.39%) VoIP
10 1 (1.39%) SMTP
10 1 (1.39%) 3G
10 1 (1.39%) DWDM
10 1 (1.39%) Network Security
Database & Business Intelligence
1 7 (9.72%) SQL Server
2 4 (5.56%) MySQL
3 2 (2.78%) Crystal Reports
4 1 (1.39%) RDBMS
4 1 (1.39%) SQL Server 2005
4 1 (1.39%) SQL Server 2008
4 1 (1.39%) Oracle Database
4 1 (1.39%) Relational Database
General
1 7 (9.72%) Finance
2 1 (1.39%) Automotive
2 1 (1.39%) Manufacturing
2 1 (1.39%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (4.17%) .NET
2 1 (1.39%) ASP.NET
2 1 (1.39%) CSS
2 1 (1.39%) Web Services
2 1 (1.39%) XML
2 1 (1.39%) HTML
Miscellaneous
1 14 (19.44%) Blackberry
2 4 (5.56%) CMDB
3 3 (4.17%) Client/Server
4 2 (2.78%) Computer Science
5 1 (1.39%) Thin Client
5 1 (1.39%) Fat Client
5 1 (1.39%) Mobile App
5 1 (1.39%) Smartphone
5 1 (1.39%) PDA
5 1 (1.39%) Statistics
Operating Systems
1 58 (80.56%) Windows
2 33 (45.83%) Windows Server 2008
3 30 (41.67%) Windows Server 2003
4 26 (36.11%) Windows XP
5 24 (33.33%) Windows 7
6 13 (18.06%) Windows 8
7 12 (16.67%) Windows Server 2012
8 8 (11.11%) Android
9 7 (9.72%) Linux
10 5 (6.94%) Windows Mobile
11 4 (5.56%) BlackBerry OS
12 3 (4.17%) UNIX
13 2 (2.78%) Windows 2000
13 2 (2.78%) Apple iOS
13 2 (2.78%) Windows Vista
13 2 (2.78%) Windows 2000 Server
14 1 (1.39%) Solaris
14 1 (1.39%) Debian
14 1 (1.39%) Ubuntu
Processes & Methodologies
1 5 (6.94%) ITIL
2 4 (5.56%) Configuration Management
2 4 (5.56%) Risk Analysis
3 3 (4.17%) Incident Management
4 2 (2.78%) E-Commerce
4 2 (2.78%) Logistics
4 2 (2.78%) Migration
5 1 (1.39%) Stakeholder Management
5 1 (1.39%) Document Management
5 1 (1.39%) CRM
5 1 (1.39%) Service Delivery
5 1 (1.39%) Change Management
5 1 (1.39%) Disaster Recovery
5 1 (1.39%) Performance Management
Programming Languages
1 15 (20.83%) SQL
2 2 (2.78%) C#
3 1 (1.39%) C++
3 1 (1.39%) Java
3 1 (1.39%) Perl
3 1 (1.39%) PHP
3 1 (1.39%) VB
3 1 (1.39%) VB.NET
3 1 (1.39%) Shell Script
3 1 (1.39%) C
Qualifications
1 9 (12.50%) Microsoft Certification
2 5 (6.94%) MCP
2 5 (6.94%) MCSE
3 3 (4.17%) MCITP
3 3 (4.17%) Degree
4 2 (2.78%) Security Cleared
4 2 (2.78%) CCNA
4 2 (2.78%) Cisco Certification
5 1 (1.39%) MCSA
5 1 (1.39%) VMware Certified Professional (VCP)
5 1 (1.39%) MCTS
Quality Assurance & Compliance
1 11 (15.28%) SLA
System Software
1 43 (59.72%) Active Directory
2 11 (15.28%) VMware Infrastructure
3 4 (5.56%) Hyper-V
3 4 (5.56%) Terminal Services
4 3 (4.17%) Terminal Server
5 2 (2.78%) VMware ESX
5 2 (2.78%) XenApp
6 1 (1.39%) XenDesktop
Systems Management
1 8 (11.11%) SCCM
2 5 (6.94%) Backup Exec
3 4 (5.56%) Systems Management Server (SMS)
3 4 (5.56%) Norton AntiVirus
4 1 (1.39%) MAILsweeper
4 1 (1.39%) WSUS
4 1 (1.39%) EMC NetWorker
4 1 (1.39%) SCOM
Vendors
1 25 (34.72%) VMware
2 21 (29.17%) Microsoft
3 20 (27.78%) Cisco
4 19 (26.39%) Citrix
5 9 (12.50%) HP
6 6 (8.33%) Apple
7 4 (5.56%) Intel
7 4 (5.56%) Dell
7 4 (5.56%) Symantec
7 4 (5.56%) Toshiba
8 3 (4.17%) Oracle
9 2 (2.78%) IBM
9 2 (2.78%) Sage
9 2 (2.78%) Juniper
9 2 (2.78%) LANDesk
10 1 (1.39%) WatchGuard
10 1 (1.39%) SonicWALL
10 1 (1.39%) Draytek
10 1 (1.39%) Finjan
10 1 (1.39%) NETGEAR
Sutton Coldfield, West Midlands (County)
ReThink Recruitment
Salary: £17000 - £20000 per annum + Benefits
Posted: 5 hours ago
Telford, Shropshire
Experis Ltd
Salary: £21000.00 - £25000.00 per annum + Benefits
Posted: 10 hours ago
Stafford, Staffordshire
Capita Resourcing - IT Resourcing
Salary: £28000 - £32000 per annum + BENEFITS
Posted: 6 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £22000 - £26000 per annum + growth
Posted: 6 days ago
Telford, Shropshire
Experis Ltd
Salary: £21000.00 - £25000.00 per annum + Benefits
Posted: 6 days ago
Worcestershire
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum + 12 Month Fixed Term
Posted: 6 days ago