The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 179 168 159
Rank change year-on-year
-11 -9
Permanent jobs requiring a 2nd Line Support 43 43 45
As % of all permanent IT jobs located in the West Midlands 0.77% 0.79% 0.93%
As % of the Job Titles category 0.80% 0.83% 0.98%
Number of salaries quoted 37 36 35
Average salary £23,750 £22,000 £21,500
Average salary % change year-on-year
+7.95% +2.32%
90% offered a salary of more than £21,350 £19,000 £19,000
10% offered a salary of more than £30,000 £30,000 £25,800
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5348 5176 4597
As % of all permanent IT jobs located in the West Midlands 95.48% 95.13% 94.88%
Number of salaries quoted 4465 4406 3923
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,000 £24,000 £25,000
10% offered a salary of more than £65,000 £57,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 19 September 2014.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 16 £22,500 -1.09% 4
Staffordshire -20 10 £25,500 +18.60% 2
Shropshire -2 5 £23,000 -16.36% 2
Coventry -11 4 £25,500 -3.77%
Warwickshire +4 2 £26,500 +32.50% 4
Walsall - 2 £21,500 -
Worcestershire 0 1 £25,000 +29.87% 1
Wolverhampton - 1 £23,000 -
Dudley - 1 £23,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 67 (80.72%) Windows
2 42 (50.60%) Active Directory
3 39 (46.99%) Windows Server 2008
4 28 (33.73%) Windows Server 2003
5 27 (32.53%) VMware
6 25 (30.12%) Citrix
7 24 (28.92%) Microsoft
7 24 (28.92%) Windows XP
7 24 (28.92%) MS Exchange
7 24 (28.92%) Windows 7
8 18 (21.69%) Windows Server 2012
8 18 (21.69%) WAN
9 17 (20.48%) MS Office
9 17 (20.48%) TCP/IP
9 17 (20.48%) HP
10 16 (19.28%) LAN
11 15 (18.07%) SQL
11 15 (18.07%) DNS
11 15 (18.07%) Windows 8
12 14 (16.87%) Cisco
13 13 (15.66%) VPN
13 13 (15.66%) MS Excel
13 13 (15.66%) Finance
13 13 (15.66%) Blackberry
14 12 (14.46%) Firewall
14 12 (14.46%) ITIL
15 11 (13.25%) SQL Server
15 11 (13.25%) DHCP
15 11 (13.25%) SAN
16 10 (12.05%) Microsoft Certification

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (28.92%) MS Exchange
2 10 (12.05%) Exchange Server 2003
3 8 (9.64%) Exchange Server 2007
3 8 (9.64%) Exchange Server 2010
4 7 (8.43%) Blackberry Enterprise Server
5 5 (6.02%) IIS
5 5 (6.02%) Exchange Server 2013
6 4 (4.82%) WebLogic
7 3 (3.61%) SharePoint
8 2 (2.41%) SharePoint Server
8 2 (2.41%) Lync
9 1 (1.20%) Exchange Server 2000
9 1 (1.20%) Tomcat
Applications
1 17 (20.48%) MS Office
2 13 (15.66%) MS Excel
Cloud Services
1 4 (4.82%) Office 365
2 2 (2.41%) Cloud Computing
Communications & Networking
1 18 (21.69%) WAN
2 17 (20.48%) TCP/IP
3 16 (19.28%) LAN
4 15 (18.07%) DNS
5 13 (15.66%) VPN
6 12 (14.46%) Firewall
7 11 (13.25%) DHCP
7 11 (13.25%) SAN
8 7 (8.43%) Internet
9 4 (4.82%) Wireless
9 4 (4.82%) IP Telephony
9 4 (4.82%) VLAN
9 4 (4.82%) Cisco IOS
9 4 (4.82%) ADSL
10 1 (1.20%) VoIP
10 1 (1.20%) SMTP
10 1 (1.20%) Network Security
10 1 (1.20%) 3G
10 1 (1.20%) DWDM
10 1 (1.20%) MPLS
Database & Business Intelligence
1 11 (13.25%) SQL Server
2 5 (6.02%) MySQL
3 2 (2.41%) SQL Server Analysis Services
3 2 (2.41%) SQL Server 2008
3 2 (2.41%) Crystal Reports
3 2 (2.41%) SQL Server 2005
4 1 (1.20%) SQL Server Integration Services
4 1 (1.20%) SQL Server Reporting Services
General
1 13 (15.66%) Finance
2 1 (1.20%) Automotive
2 1 (1.20%) Advertising
2 1 (1.20%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (3.61%) .NET
2 1 (1.20%) Web Services
2 1 (1.20%) XML
Miscellaneous
1 13 (15.66%) Blackberry
2 4 (4.82%) Client/Server
2 4 (4.82%) Computer Science
2 4 (4.82%) CMDB
3 3 (3.61%) EqualLogic
3 3 (3.61%) Analytical Skills
4 1 (1.20%) Mobile App
4 1 (1.20%) Fat Client
4 1 (1.20%) Thin Client
4 1 (1.20%) Smartphone
4 1 (1.20%) PDA
4 1 (1.20%) Statistics
Operating Systems
1 67 (80.72%) Windows
2 39 (46.99%) Windows Server 2008
3 28 (33.73%) Windows Server 2003
4 24 (28.92%) Windows XP
4 24 (28.92%) Windows 7
5 18 (21.69%) Windows Server 2012
6 15 (18.07%) Windows 8
7 10 (12.05%) Linux
8 8 (9.64%) Android
9 6 (7.23%) UNIX
10 5 (6.02%) Windows Mobile
11 4 (4.82%) BlackBerry OS
12 3 (3.61%) Windows 2000 Server
12 3 (3.61%) VMS
13 2 (2.41%) Debian
13 2 (2.41%) Ubuntu
13 2 (2.41%) Mac OS
13 2 (2.41%) Apple iOS
14 1 (1.20%) Windows Vista
14 1 (1.20%) Windows 2000
Processes & Methodologies
1 12 (14.46%) ITIL
2 4 (4.82%) Configuration Management
2 4 (4.82%) Incident Management
2 4 (4.82%) Risk Analysis
3 3 (3.61%) Continuous Improvement
3 3 (3.61%) Migration
4 2 (2.41%) E-Commerce
4 2 (2.41%) ERP
4 2 (2.41%) Web Application Development
4 2 (2.41%) Kalman Filter
4 2 (2.41%) Software License Management
4 2 (2.41%) Disaster Recovery
4 2 (2.41%) Business Analysis
4 2 (2.41%) Release Management
5 1 (1.20%) Performance Management
5 1 (1.20%) Problem Management
5 1 (1.20%) Service Delivery
5 1 (1.20%) Change Management
5 1 (1.20%) Stakeholder Management
5 1 (1.20%) Document Management
Programming Languages
1 15 (18.07%) SQL
2 2 (2.41%) C#
2 2 (2.41%) PL/SQL
2 2 (2.41%) VB
3 1 (1.20%) VB.NET
3 1 (1.20%) VBScript
Qualifications
1 10 (12.05%) Microsoft Certification
2 7 (8.43%) MCSE
3 5 (6.02%) CCNA
3 5 (6.02%) Cisco Certification
4 4 (4.82%) MCP
4 4 (4.82%) MCITP
5 3 (3.61%) CCA
5 3 (3.61%) Citrix Certification
5 3 (3.61%) ITIL Certification
6 2 (2.41%) MCSA
7 1 (1.20%) Network+ Certification
7 1 (1.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (12.05%) SLA
System Software
1 42 (50.60%) Active Directory
2 10 (12.05%) VMware Infrastructure
3 4 (4.82%) Hyper-V
3 4 (4.82%) XenApp
3 4 (4.82%) vSphere
4 3 (3.61%) vCloud
4 3 (3.61%) Terminal Services
4 3 (3.61%) VMware ESX
5 2 (2.41%) Terminal Server
5 2 (2.41%) XenDesktop
6 1 (1.20%) VMware ESXi
6 1 (1.20%) XenServer
Systems Management
1 6 (7.23%) SCCM
2 5 (6.02%) Backup Exec
3 3 (3.61%) Systems Management Server (SMS)
4 2 (2.41%) WSUS
5 1 (1.20%) EMC NetWorker
5 1 (1.20%) MAILsweeper
5 1 (1.20%) SCOM
Vendors
1 27 (32.53%) VMware
2 25 (30.12%) Citrix
3 24 (28.92%) Microsoft
4 17 (20.48%) HP
5 14 (16.87%) Cisco
6 9 (10.84%) Dell
7 7 (8.43%) Apple
8 5 (6.02%) NetApp
8 5 (6.02%) SonicWALL
9 4 (4.82%) Toshiba
9 4 (4.82%) Mitel
9 4 (4.82%) WatchGuard
9 4 (4.82%) IBM
10 3 (3.61%) Oracle
10 3 (3.61%) Juniper
10 3 (3.61%) Intel
10 3 (3.61%) LANDesk
10 3 (3.61%) Symantec
11 2 (2.41%) Remedy
11 2 (2.41%) Acronis
Solihull, West Midlands (County)
Informatiq Consulting
Posted: 2 days ago
Birmingham, West Midlands (County)
Search Consultancy
Salary: £15000 - £20000 per annum + Benefits
Posted: 2 days ago
Stratford-Upon-Avon, Warwickshire
Senitor Associates
Salary: £24000 per annum + great company!
Posted: 3 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £16000 - £22000 per annum + benefits
Posted: 4 days ago
Shrewsbury
Reed Technology - UK Posting Account
Salary: £28000 - £32000 per annum
Posted: 9 days ago
Worcestershire
Hays IT - Uk Posting account
Salary: £24000.00 - £26000.00 per annum
Posted: 11 days ago
Tamworth
Hays IT - Uk Posting account
Salary: £25000.00 - £26000.00 per annum
Posted: 24 days ago