The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 192 183 180
Rank change year-on-year
-9 -3
Permanent jobs requiring a 2nd Line Support 36 37 32
As % of all permanent IT jobs located in the West Midlands 0.63% 0.68% 0.59%
As % of the Job Titles category 0.67% 0.72% 0.62%
Number of salaries quoted 30 35 24
Average salary £23,500 £24,250 £25,000
Average salary % change year-on-year
-3.09% -3.00%
90% offered a salary of more than £20,900 £19,000 £20,000
10% offered a salary of more than £26,600 £28,593 £35,000
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5404 5161 5155
As % of all permanent IT jobs located in the West Midlands 94.34% 94.47% 95.29%
Number of salaries quoted 4505 4361 4321
Average salary £39,000 £40,000 £37,500
Average salary % change year-on-year
-2.50% +6.66%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £57,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 2 July 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 10 £26,250 +16.66% 1
Staffordshire +15 9 £21,000 -6.66% 2
Shropshire -3 5 £22,000 -2.22% 1
Coventry -7 3 £24,250 -22.40%
Warwickshire -21 3 £26,500 +6.00% 1
Solihull - 2 £26,750 -
Worcestershire -5 1 £21,250 -10.52%
Wolverhampton - 1 £21,500 -
Herefordshire - 1 £23,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 July 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 71 (74.74%) Windows
2 60 (63.16%) Active Directory
3 39 (41.05%) Microsoft
4 37 (38.95%) MS Exchange
5 33 (34.74%) MS Excel
6 28 (29.47%) Citrix
7 26 (27.37%) Blackberry
8 23 (24.21%) Windows XP
8 23 (24.21%) WAN
8 23 (24.21%) ITIL
9 22 (23.16%) LAN
9 22 (23.16%) MS Office
9 22 (23.16%) Windows 7
10 20 (21.05%) Service Delivery
10 20 (21.05%) VMware
11 19 (20.00%) Windows Server 2008
12 17 (17.89%) SQL
13 16 (16.84%) DNS
13 16 (16.84%) Windows Server 2003
13 16 (16.84%) Cisco
14 15 (15.79%) Firewall
15 14 (14.74%) Apple
15 14 (14.74%) TCP/IP
16 13 (13.68%) Microsoft Certification
16 13 (13.68%) Exchange Server 2010
16 13 (13.68%) Windows Server 2012
17 12 (12.63%) Windows 8
17 12 (12.63%) Exchange Server 2007
18 11 (11.58%) Legal
18 11 (11.58%) Linux

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 July 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (38.95%) MS Exchange
2 13 (13.68%) Exchange Server 2010
3 12 (12.63%) Exchange Server 2007
4 7 (7.37%) Exchange Server 2003
5 6 (6.32%) Blackberry Enterprise Server
6 4 (4.21%) Exchange Server 2013
7 1 (1.05%) WebLogic
7 1 (1.05%) SharePoint
Applications
1 33 (34.74%) MS Excel
2 22 (23.16%) MS Office
3 3 (3.16%) MS Project
3 3 (3.16%) MS Visio
4 2 (2.11%) MS PowerPoint
Cloud Services
1 4 (4.21%) Office 365
Communications & Networking
1 23 (24.21%) WAN
2 22 (23.16%) LAN
3 16 (16.84%) DNS
4 15 (15.79%) Firewall
5 14 (14.74%) TCP/IP
6 10 (10.53%) DHCP
7 8 (8.42%) Wireless
8 6 (6.32%) VPN
9 5 (5.26%) IP Telephony
9 5 (5.26%) VLAN
10 4 (4.21%) SAN
10 4 (4.21%) VoIP
11 3 (3.16%) MPLS
12 2 (2.11%) Cisco IOS
12 2 (2.11%) NAS
12 2 (2.11%) Spanning Tree
12 2 (2.11%) IPsec
13 1 (1.05%) DECT
13 1 (1.05%) DSL
13 1 (1.05%) Wi-Fi
Database & Business Intelligence
1 10 (10.53%) SQL Server
2 3 (3.16%) RDBMS
2 3 (3.16%) Relational Database
3 2 (2.11%) SQL Server 2000
3 2 (2.11%) SQL Server 2005
3 2 (2.11%) SQL Server 2008
Development Applications
1 1 (1.05%) Hudson
General
1 11 (11.58%) Legal
2 10 (10.53%) Law
3 5 (5.26%) Finance
4 2 (2.11%) Pharmaceutical
5 1 (1.05%) Front Office
Libraries, Frameworks & Software Standards
1 3 (3.16%) HTML
Miscellaneous
1 26 (27.37%) Blackberry
2 10 (10.53%) Analytical Skills
3 9 (9.47%) User Experience
4 5 (5.26%) Video Conferencing
5 4 (4.21%) Computer Science
6 3 (3.16%) CMDB
6 3 (3.16%) iPhone
7 2 (2.11%) iPad
7 2 (2.11%) Mathematics
8 1 (1.05%) Handset
8 1 (1.05%) Clustering
8 1 (1.05%) Data Centre
Operating Systems
1 71 (74.74%) Windows
2 23 (24.21%) Windows XP
3 22 (23.16%) Windows 7
4 19 (20.00%) Windows Server 2008
5 16 (16.84%) Windows Server 2003
6 13 (13.68%) Windows Server 2012
7 12 (12.63%) Windows 8
8 11 (11.58%) Linux
9 7 (7.37%) Apple iOS
10 5 (5.26%) Windows Vista
11 4 (4.21%) Android
12 3 (3.16%) Windows Mobile
12 3 (3.16%) UNIX
13 2 (2.11%) Solaris
14 1 (1.05%) Mac OS
Processes & Methodologies
1 23 (24.21%) ITIL
2 20 (21.05%) Service Delivery
3 9 (9.47%) Time Management
4 4 (4.21%) Document Management
4 4 (4.21%) Incident Management
4 4 (4.21%) Service Management
4 4 (4.21%) ERP
5 3 (3.16%) Configuration Management
5 3 (3.16%) Stakeholder Engagement
6 2 (2.11%) Software Deployment
6 2 (2.11%) Project Management
6 2 (2.11%) Business Continuity
7 1 (1.05%) Change Management
7 1 (1.05%) Disaster Recovery
7 1 (1.05%) Performance Monitoring
7 1 (1.05%) Kalman Filter
7 1 (1.05%) Problem Management
7 1 (1.05%) Data Protection
Programming Languages
1 17 (17.89%) SQL
2 3 (3.16%) C#
2 3 (3.16%) JavaScript
3 2 (2.11%) Perl
3 2 (2.11%) Java
3 2 (2.11%) C
Qualifications
1 13 (13.68%) Microsoft Certification
2 10 (10.53%) Degree
3 6 (6.32%) MCSE
4 5 (5.26%) MCDST
4 5 (5.26%) MCITP
5 4 (4.21%) MCSA
5 4 (4.21%) CCNA
5 4 (4.21%) Cisco Certification
6 2 (2.11%) MOS
6 2 (2.11%) CCENT
Quality Assurance & Compliance
1 10 (10.53%) SLA
System Software
1 60 (63.16%) Active Directory
2 9 (9.47%) VMware Infrastructure
2 9 (9.47%) XenApp
3 6 (6.32%) Hyper-V
4 2 (2.11%) XenDesktop
4 2 (2.11%) VMware ESXi
5 1 (1.05%) vSphere
5 1 (1.05%) Terminal Server
5 1 (1.05%) Terminal Services
5 1 (1.05%) VMware Workstation
5 1 (1.05%) Microsoft Virtual Server
5 1 (1.05%) VMware Server
Systems Management
1 10 (10.53%) SCCM
2 3 (3.16%) Nagios
Vendors
1 39 (41.05%) Microsoft
2 28 (29.47%) Citrix
3 20 (21.05%) VMware
4 16 (16.84%) Cisco
5 14 (14.74%) Apple
6 7 (7.37%) Avaya
7 3 (3.16%) HP
7 3 (3.16%) Kofax
7 3 (3.16%) LANDesk
8 2 (2.11%) Toshiba
8 2 (2.11%) Dell
8 2 (2.11%) NetApp
8 2 (2.11%) Sybase
8 2 (2.11%) Business Objects
9 1 (1.05%) IBM
9 1 (1.05%) McAfee
9 1 (1.05%) Barracuda Networks
9 1 (1.05%) Mitel
9 1 (1.05%) Google
Walsall, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Benefits + Great Company
Posted: 1 hour ago
Shropshire
Senitor Associates
Salary: £12 - £17 per hour
Posted: Yesterday
West Midlands
Defence Infrastructure Organisation
Posted: Yesterday
Staffordshire
Greywood Associates Limited
Salary: £20000 - £25000 per annum + Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £21,000 to £25,000 per annum
Posted: 3 days ago
Tamworth
Jumar Solutions
Salary: Dependent upon experience
Posted: 20 days ago