The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 192 185 181
Rank change year-on-year
-7 -4
Permanent jobs requiring a 2nd Line Support 45 47 38
As % of all permanent IT jobs located in the West Midlands 0.74% 0.80% 0.71%
As % of the Job Titles category 0.77% 0.83% 0.74%
Number of salaries quoted 41 39 36
Median salary £23,500 £26,250 £24,000
Median salary % change year-on-year
-10.47% +9.37%
90% offered a salary of more than £20,500 £21,000 £19,000
10% offered a salary of more than £27,500 £27,500 £27,000
UK excluding London median salary £25,625 £25,000 £25,000
% change year-on-year
+2.50% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5876 5667 5117
As % of all permanent IT jobs located in the West Midlands 95.98% 95.94% 96.00%
Number of salaries quoted 4632 4647 4273
Median salary £37,500 £40,000 £38,500
Median salary % change year-on-year
-6.25% +3.89%
90% offered a salary of more than £23,500 £25,000 £24,000
10% offered a salary of more than £60,000 £59,000 £60,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 23 £24,000 -9.00% 2
Solihull +12 4 £23,750 -11.21%
Warwickshire +3 3 £23,922 -9.72% 1
Staffordshire -10 3 £21,750 -3.33% 2
Coventry +2 2 £23,500 -14.54%
Dudley - 2 £20,500 -
Sutton Coldfield - 2 £22,000 - 1
West Bromwich - 2 £25,000 -
Worcestershire +7 1 £25,000 +17.64%
Walsall -3 1 £21,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 67 (72.04%) Windows
2 42 (45.16%) Microsoft
3 39 (41.94%) Active Directory
4 25 (26.88%) MS Excel
4 25 (26.88%) Windows Server
5 21 (22.58%) MS Office
6 17 (18.28%) SQL Server
7 16 (17.20%) VMware
8 15 (16.13%) TCP/IP
9 14 (15.05%) Firewall
9 14 (15.05%) Windows 7
9 14 (15.05%) Windows Server 2012
10 13 (13.98%) VMware Infrastructure
10 13 (13.98%) MS Exchange
11 12 (12.90%) VoIP
11 12 (12.90%) SLA
11 12 (12.90%) Degree
12 11 (11.83%) Windows Server 2003
13 10 (10.75%) Linux
13 10 (10.75%) Telecoms
13 10 (10.75%) Hyper-V
14 9 (9.68%) Windows Server 2008
14 9 (9.68%) LAN
15 8 (8.60%) DNS
15 8 (8.60%) Microsoft Certification
15 8 (8.60%) Blackberry
15 8 (8.60%) WAN
15 8 (8.60%) DHCP
15 8 (8.60%) SQL
15 8 (8.60%) ITIL

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.98%) MS Exchange
2 5 (5.38%) Exchange Server 2010
2 5 (5.38%) Site Server
3 3 (3.23%) Exchange Server 2013
4 2 (2.15%) Exchange Server 2007
4 2 (2.15%) Skype for Business
4 2 (2.15%) WordPress
5 1 (1.08%) IBM Notes
5 1 (1.08%) IIS
5 1 (1.08%) JBoss
5 1 (1.08%) SharePoint
Applications
1 25 (26.88%) MS Excel
2 21 (22.58%) MS Office
3 6 (6.45%) MS PowerPoint
Business Applications
1 2 (2.15%) Dynamics CRM
Cloud Services
1 4 (4.30%) Office 365
2 1 (1.08%) Cloud Computing
2 1 (1.08%) Microsoft Azure
2 1 (1.08%) SaaS
Communications & Networking
1 15 (16.13%) TCP/IP
2 14 (15.05%) Firewall
3 12 (12.90%) VoIP
4 9 (9.68%) LAN
5 8 (8.60%) DHCP
5 8 (8.60%) DNS
5 8 (8.60%) VLAN
5 8 (8.60%) WAN
6 6 (6.45%) PBX
7 5 (5.38%) Internet
7 5 (5.38%) VPN
8 2 (2.15%) ADSL
8 2 (2.15%) MPLS
8 2 (2.15%) Remote Desktop
8 2 (2.15%) SAN
8 2 (2.15%) Unified Communications
8 2 (2.15%) Wireless
9 1 (1.08%) HTTP
9 1 (1.08%) Intranet
9 1 (1.08%) Wi-Fi
Database & Business Intelligence
1 17 (18.28%) SQL Server
2 4 (4.30%) MySQL
3 2 (2.15%) SQL Server 2000
3 2 (2.15%) SQL Server 2005
3 2 (2.15%) SQL Server 2008
4 1 (1.08%) SQL Server Reporting Services
Development Applications
1 1 (1.08%) Hudson
General
1 10 (10.75%) Telecoms
2 7 (7.53%) Finance
3 6 (6.45%) Automotive
4 1 (1.08%) Financial Institution
4 1 (1.08%) French Language
4 1 (1.08%) German Language
4 1 (1.08%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (5.38%) CSS
1 5 (5.38%) HTML
2 2 (2.15%) Silverlight
2 2 (2.15%) XMPP
3 1 (1.08%) EDI
Miscellaneous
1 8 (8.60%) Blackberry
1 8 (8.60%) Computer Science
2 7 (7.53%) Mobile Computing
3 5 (5.38%) Driving Licence
4 3 (3.23%) Data Centre
4 3 (3.23%) Management Information System
5 2 (2.15%) Analytical Skills
6 1 (1.08%) Life Science
6 1 (1.08%) Replication
Operating Systems
1 67 (72.04%) Windows
2 25 (26.88%) Windows Server
3 14 (15.05%) Windows 7
3 14 (15.05%) Windows Server 2012
4 11 (11.83%) Windows Server 2003
5 10 (10.75%) Linux
6 9 (9.68%) Windows Server 2008
7 8 (8.60%) Android
7 8 (8.60%) Apple iOS
7 8 (8.60%) Windows 8
8 7 (7.53%) Windows Mobile
9 6 (6.45%) Windows XP
10 4 (4.30%) Unix
10 4 (4.30%) Windows 10
11 2 (2.15%) Red Hat Enterprise Linux
Processes & Methodologies
1 8 (8.60%) ITIL
2 6 (6.45%) Migration
2 6 (6.45%) Mobile Device Management
2 6 (6.45%) Service Management
3 5 (5.38%) Server Building
4 4 (4.30%) Logistics
5 3 (3.23%) Incident Management
5 3 (3.23%) ITSM
5 3 (3.23%) Problem Management
5 3 (3.23%) Project Management
6 2 (2.15%) CRM
6 2 (2.15%) IT Governance
6 2 (2.15%) Performance Management
6 2 (2.15%) Stakeholder Management
6 2 (2.15%) Statistical Analysis
6 2 (2.15%) Ticket Management
6 2 (2.15%) Wealth Management
7 1 (1.08%) Patch Management
7 1 (1.08%) Root Cause Analysis
7 1 (1.08%) Technical Analysis
Programming Languages
1 8 (8.60%) SQL
2 5 (5.38%) PHP
3 4 (4.30%) JavaScript
4 2 (2.15%) C#
4 2 (2.15%) Java
Qualifications
1 12 (12.90%) Degree
2 8 (8.60%) Microsoft Certification
3 6 (6.45%) MCSE
4 4 (4.30%) MCSA
5 2 (2.15%) CCNA
5 2 (2.15%) Cisco Certification
5 2 (2.15%) MCITP
5 2 (2.15%) MCP
5 2 (2.15%) Security Cleared
6 1 (1.08%) DBS Check
6 1 (1.08%) MCTS
6 1 (1.08%) SC Cleared
Quality Assurance & Compliance
1 12 (12.90%) SLA
System Software
1 39 (41.94%) Active Directory
2 13 (13.98%) VMware Infrastructure
3 10 (10.75%) Hyper-V
4 1 (1.08%) Microsoft Virtual Server
4 1 (1.08%) Virtual Machines
4 1 (1.08%) Virtual Servers
4 1 (1.08%) vSphere
Systems Management
1 5 (5.38%) McAfee ePO
2 3 (3.23%) SCCM
3 2 (2.15%) Backup Exec
3 2 (2.15%) Cisco CUCM
4 1 (1.08%) Norton AntiVirus
4 1 (1.08%) SCOM
Vendors
1 42 (45.16%) Microsoft
2 16 (17.20%) VMware
3 7 (7.53%) Citrix
4 5 (5.38%) Cisco
4 5 (5.38%) Intel Security
5 2 (2.15%) Adobe
5 2 (2.15%) Avaya
5 2 (2.15%) BT
5 2 (2.15%) Dell
5 2 (2.15%) Draytek
5 2 (2.15%) HP
5 2 (2.15%) Mitel
5 2 (2.15%) NEC
5 2 (2.15%) Oracle
5 2 (2.15%) Panasonic
5 2 (2.15%) Red Hat
5 2 (2.15%) Symantec
6 1 (1.08%) Kaspersky
6 1 (1.08%) SolarWinds
6 1 (1.08%) Veeam
Kenilworth, Warwickshire
AHDB
Salary: From £25,000 to £30,000 per annum + benefits depending on experience
Posted: 2 days ago
Staffordshire
Greywood Associates Limited
Salary: £17000 - £25000 per annum + Benefits
Posted: 5 days ago
Burton-On-Trent, Staffordshire
Bluetownonline
Posted: Yesterday
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Fantastic Salary +Benefits
Posted: 4 days ago
Sutton Coldfield, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Great Benefits + Company
Posted: 4 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 4 days ago