2nd Line Support Jobs in the West Midlands
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Second Line Support
Rank 170 166 144
Rank change year-on-year
-4 -22
Permanent jobs requiring a 2nd Line Support 34 19 32
As % of all permanent IT jobs located in the West Midlands 0.676% 0.417% 0.767%
As % of the Job Titles category 0.705% 0.435% 0.802%
Number of salaries quoted 29 19 29
Average salary £22,500 £23,500 £21,500
Average salary % change year-on-year
-4.25% +9.30%
90% offered a salary of more than £20,000 £18,200 £20,400
10% offered a salary of more than £27,370 £29,200 £29,000
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
Search 12 2nd Line Support jobs in the West Midlands
All Job Titles
West Midlands
Permanent IT job ads with a match in the
Job Titles category		 4823 4368 3992
As % of all permanent IT jobs located in the West Midlands 95.92% 95.83% 95.69%
Number of salaries quoted 3997 3832 3397
Average salary £37,500 £37,500 £37,500
90% offered a salary of more than £23,500 £25,000 £24,000
10% offered a salary of more than £55,000 £60,000 £57,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

West Midlands 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 24 May 2013.

West Midlands 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
Staffordshire +7 9 £22,000 +7.31%
Birmingham -14 9 £23,000 +24.32%
Coventry -24 7 £31,250 +30.20%
Solihull -11 4 £21,750 -27.50%
Warwickshire +2 1 £28,000 +3.70%
Shropshire -1 1 £18,000 +5.88%
Worcestershire - 1 £25,000 -
Walsall - 1 £20,000 -
West Bromwich - 1 £22,000 -
Wolverhampton - 1 £22,000 -
Dudley - 1 £22,000 -
Smethwick - 1 £21,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 46 (63.01%) Windows
2 37 (50.68%) Active Directory
3 34 (46.58%) MS Office
4 32 (43.84%) Microsoft
5 26 (35.62%) ITIL
5 26 (35.62%) Citrix
6 19 (26.03%) MS Exchange
7 16 (21.92%) Windows XP
7 16 (21.92%) Blackberry
7 16 (21.92%) VMware
8 14 (19.18%) UNIX
9 13 (17.81%) Windows 7
10 12 (16.44%) SQL Server
10 12 (16.44%) Lotus Notes
10 12 (16.44%) MS Excel
10 12 (16.44%) WAN
10 12 (16.44%) Lotus
11 10 (13.70%) Windows Server 2003
11 10 (13.70%) LAN
12 8 (10.96%) DNS
12 8 (10.96%) Windows Vista
12 8 (10.96%) Windows Server 2008
13 7 (9.589%) Exchange Server 2007
13 7 (9.589%) TCP/IP
13 7 (9.589%) VPN
13 7 (9.589%) MPLS
13 7 (9.589%) HP
14 6 (8.219%) ITIL Certification
14 6 (8.219%) VoIP
14 6 (8.219%) Blackberry Enterprise Server

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 5 (6.849%) HTML
2 1 (1.370%) Application Packaging
Application Platforms
1 19 (26.03%) MS Exchange
2 12 (16.44%) Lotus Notes
3 7 (9.589%) Exchange Server 2007
4 6 (8.219%) Blackberry Enterprise Server
5 5 (6.849%) Exchange Server 2003
6 3 (4.110%) SharePoint
6 3 (4.110%) Lotus Domino
6 3 (4.110%) Exchange Server 2010
Applications
1 34 (46.58%) MS Office
2 12 (16.44%) MS Excel
3 1 (1.370%) MS PowerPoint
Business Applications
1 1 (1.370%) SAP FI/CO
1 1 (1.370%) SAP CO
1 1 (1.370%) SAP FI
Communications & Networking
1 12 (16.44%) WAN
2 10 (13.70%) LAN
3 8 (10.96%) DNS
4 7 (9.589%) TCP/IP
4 7 (9.589%) VPN
4 7 (9.589%) MPLS
5 6 (8.219%) VoIP
5 6 (8.219%) DHCP
6 4 (5.479%) HTTP
6 4 (5.479%) LDAP
6 4 (5.479%) SAN
7 3 (4.110%) Wireless
8 2 (2.740%) PBX
8 2 (2.740%) DECT
9 1 (1.370%) Firewall
9 1 (1.370%) VLAN
9 1 (1.370%) BGP
9 1 (1.370%) Internet
9 1 (1.370%) DSL
9 1 (1.370%) EIGRP
Database & Business Intelligence
1 12 (16.44%) SQL Server
2 2 (2.740%) SQL Server 2005
3 1 (1.370%) MySQL
3 1 (1.370%) Oracle 8/8i
3 1 (1.370%) SQL Server 2008
3 1 (1.370%) SQL Server 2012
General
1 2 (2.740%) Retail
1 2 (2.740%) Law
2 1 (1.370%) Legal
2 1 (1.370%) Advertising
2 1 (1.370%) Telecoms
2 1 (1.370%) Finance
Miscellaneous
1 16 (21.92%) Blackberry
2 6 (8.219%) iPad
3 5 (6.849%) SaaS
4 4 (5.479%) CMDB
5 3 (4.110%) Thin Client
5 3 (4.110%) Fat Client
6 1 (1.370%) Smartphone
6 1 (1.370%) Video Conferencing
6 1 (1.370%) iPhone
Operating Systems
1 46 (63.01%) Windows
2 16 (21.92%) Windows XP
3 14 (19.18%) UNIX
4 13 (17.81%) Windows 7
5 10 (13.70%) Windows Server 2003
6 8 (10.96%) Windows Vista
6 8 (10.96%) Windows Server 2008
7 6 (8.219%) HPUX
7 6 (8.219%) Linux
8 3 (4.110%) Windows 2000
9 1 (1.370%) CentOS
Processes & Methodologies
1 26 (35.62%) ITIL
2 4 (5.479%) Configuration Management
2 4 (5.479%) Logistics
2 4 (5.479%) Validation
3 3 (4.110%) E-Commerce
4 2 (2.740%) Incident Management
5 1 (1.370%) Service Management
5 1 (1.370%) Document Management
5 1 (1.370%) Data Analysis
5 1 (1.370%) Release Management
5 1 (1.370%) Problem Management
5 1 (1.370%) Performance Management
5 1 (1.370%) PRINCE2
5 1 (1.370%) Capacity Management
Programming Languages
1 6 (8.219%) SQL
2 1 (1.370%) T-SQL
Qualifications
1 6 (8.219%) ITIL Certification
2 5 (6.849%) Degree
3 2 (2.740%) CCNP
3 2 (2.740%) CCNA
3 2 (2.740%) Cisco Certification
3 2 (2.740%) MCITP
4 1 (1.370%) SC Cleared
4 1 (1.370%) Security Cleared
4 1 (1.370%) Microsoft Certification
4 1 (1.370%) CCA
Quality Assurance & Compliance
1 6 (8.219%) SLA
System Software
1 37 (50.68%) Active Directory
2 3 (4.110%) VMware ESX
2 3 (4.110%) XenServer
3 2 (2.740%) XenApp
3 2 (2.740%) Terminal Services
3 2 (2.740%) VMware Server
3 2 (2.740%) Xen
4 1 (1.370%) Samba
4 1 (1.370%) VMware Workstation
4 1 (1.370%) Citrix Presentation Server
4 1 (1.370%) Postfix
4 1 (1.370%) VMware ESXi
4 1 (1.370%) XenDesktop
Systems Management
1 4 (5.479%) CiscoWorks
1 4 (5.479%) HP NNM
1 4 (5.479%) SCCM
2 2 (2.740%) OpenView Configuration Management
3 1 (1.370%) WSUS
3 1 (1.370%) McAfee ePO
Vendors
1 32 (43.84%) Microsoft
2 26 (35.62%) Citrix
3 16 (21.92%) VMware
4 12 (16.44%) Lotus
5 7 (9.589%) HP
6 6 (8.219%) Cisco
7 2 (2.740%) Oracle
7 2 (2.740%) Avaya
7 2 (2.740%) McAfee
7 2 (2.740%) NEC
8 1 (1.370%) NetApp
8 1 (1.370%) Red Hat
8 1 (1.370%) Adobe
8 1 (1.370%) SAP
2nd Line Support Engineer
Birmingham, West Midlands (County)
The successful 2nd line Support Engineer will be experienced working with Windows Server 2008 and will also have excellent Network knowledge ... Essential Experience - Windows XP and Windows 7 -...
Network ITR
Salary: 18k to 22k per year GBP
Posted: 22 May 2013
2nd Line Support, IT Technician - Urgent - Windows 7, Exchange
Stoke-On-Trent, Staffordshire
A Windows Server 2003 / 2008, MS Office, Active Directory 2nd Line IT Support, IT Technician is required to join this growing organisation. The Windows Server 2003 / 2008, MS...
Oscar Associates (UK) Ltd
Salary: £22000 - £26000 per annum
Posted: 22 May 2013
2nd Line Support, IT Technician - Urgent - Windows 7, Exchange
Worcester, Worcestershire
A Windows Server 2003 / 2008, MS Office, Active Directory 2nd Line IT Support, IT Technician is required to join this growing organisation. The Windows Server 2003 / 2008, MS...
Oscar Associates (UK) Ltd
Salary: £22000 - £28000 per annum
Posted: 22 May 2013
1st - 2nd line Desktop Support Analyst
Walsall, West Midlands
The ideal candidate will excellent knowledge of the operating systems in use, currently MS, Windows 2000, XP & 7 Client, excellent knowledge of the standard applications in use such...
Hays Specialist Recruitment Ltd
Salary: £19000 - £21000 per annum
Posted: 22 May 2013
2nd Line IT Support Engineer - Urgent - ows, Server, AD, SQL
Solihull, West Midlands (County)
Skill Set: Windows XP / 7 Server 2003 / 2008 Exchange 2003 / 2007 Active Directory Sharepoint SQL VMware / Hyper V IIS This is an excellent opportunity where you will work...
Oscar Associates (UK) Ltd
Salary: £25000 - £34000 per annum + Benefits
Posted: 23 May 2013
Technical Support Analyst 2nd Line Support
Coventry, West Midlands
The ideal candidate will have strong 2nd line support experience and have good Microsoft SQL Server & T-SQL skills... It would be an advantage if you have experience...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 8 May 2013
Technical Support Analyst 2nd Line Support
Coventry, West Midlands
Technical Support Analyst with strong SQL experience needed fora growing organisation in Coventry, this organisation provides web based software application to thousands of clients across the UK... As...
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 22 May 2013
Senior Operations Systems Administrator, 2nd line support, Major Infrastructure Deployments, Leadership
Coventry
Senior Operations Systems Administrator, Major Infrastructure Deployments, MS Office 2003, MS Office 2007 & MS Office 2010, MS Exchange, Blackberry Enterprise Server, Antivirus, malware prevention, laptop encryption, PBX, DECT,...
Scope AT
Salary: Competitive + bonus + benefits
Posted: 20 May 2013
2nd Line Infrastructure Support Analyst (night shift)
Coventry, West Midlands (County)
Microsoft Exchange 2003/ 2007/ 2010,BES & ActiveSync... Firewalls (ISA, TMG, CheckPoint, PIX, ASA, UAG/ IAG) Cisco (routers & switches) Network monitoring tools (Cacti, Solarwinds or similar) WSUS, SCCM and...
Trinity Expert Systems
Salary: From £34,000 to £42,000 per annum dep on exp, plus bonus & benefits
Posted: 22 May 2013
Systems Administrator, hardware deployments, software deployments, 2nd line support,
Coventry, West Midlands
Operations - System Administrator, Infrastructure Deployments, 2nd line support, Infrastructure roll - outs, MS Exchange, Blackberry Enterprise Server, Antivirus, malware prevention, laptop encryption, PBX, DECT, Mobile Carrier based VOIP, HP...
Scope AT
Salary: Competitive + bonus + benefits
Posted: 20 May 2013
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