The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 192 153 161
Rank change year-on-year
-39 +8
Permanent jobs requiring a 2nd Line Support 47 67 51
As % of all permanent IT jobs located in the West Midlands 0.75% 1.25% 1.04%
As % of the Job Titles category 0.78% 1.29% 1.07%
Number of salaries quoted 45 62 50
Average salary £24,000 £22,500 £23,500
Average salary % change year-on-year
+6.66% -4.25%
90% offered a salary of more than £21,250 £21,500 £20,000
10% offered a salary of more than £30,000 £26,375 £26,750
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
6012 5178 4748
As % of all permanent IT jobs located in the West Midlands 96.33% 96.84% 96.74%
Number of salaries quoted 4781 4388 3971
Average salary £40,000 £40,000 £39,000
Average salary % change year-on-year
- +2.56%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 29 April 2016.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 16 £24,750 +10.00%
Staffordshire +14 14 £24,000 +6.66% 1
Walsall - 4 £25,560 -
Solihull +12 3 £22,500 -
Warwickshire -6 2 £26,961 +12.33% 1
Coventry -7 2 £22,500 -7.21% 1
Worcestershire -10 2 £24,000 +11.62%
Shropshire -20 2 £21,500 -6.52%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 April 2016, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 73 (67.59%) Windows
2 46 (42.59%) Active Directory
3 45 (41.67%) Windows Server
4 36 (33.33%) Microsoft
5 31 (28.70%) VMware
6 28 (25.93%) Windows Server 2012
7 22 (20.37%) Windows Server 2003
7 22 (20.37%) SQL Server
8 20 (18.52%) MS Exchange
8 20 (18.52%) Windows Server 2008
9 19 (17.59%) Windows 7
9 19 (17.59%) Hyper-V
9 19 (17.59%) SLA
10 17 (15.74%) VMware Infrastructure
11 16 (14.81%) TCP/IP
11 16 (14.81%) Linux
11 16 (14.81%) ITIL
12 14 (12.96%) WAN
13 13 (12.04%) VLAN
13 13 (12.04%) LAN
13 13 (12.04%) MS Office
13 13 (12.04%) Microsoft Certification
14 12 (11.11%) Finance
14 12 (11.11%) Cisco
15 11 (10.19%) Exchange Server 2010
15 11 (10.19%) VoIP
15 11 (10.19%) MS Excel
16 10 (9.26%) Firewall
16 10 (9.26%) Intel Security
16 10 (9.26%) Site Server

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 April 2016, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (18.52%) MS Exchange
2 11 (10.19%) Exchange Server 2010
3 10 (9.26%) Site Server
4 4 (3.70%) Exchange Server 2000
5 3 (2.78%) Exchange Server 2007
5 3 (2.78%) Exchange Server 2013
5 3 (2.78%) Moodle
5 3 (2.78%) Skype for Business
5 3 (2.78%) SugarCRM
6 2 (1.85%) GroupWise
6 2 (1.85%) IIS
6 2 (1.85%) WordPress
7 1 (0.93%) Exchange Server 2003
7 1 (0.93%) IBM Notes
7 1 (0.93%) JBoss
Applications
1 13 (12.04%) MS Office
2 11 (10.19%) MS Excel
Business Applications
1 1 (0.93%) SAP Oil and Gas
Cloud Services
1 5 (4.63%) Office 365
2 1 (0.93%) Cloud Computing
2 1 (0.93%) SaaS
Communications & Networking
1 16 (14.81%) TCP/IP
2 14 (12.96%) WAN
3 13 (12.04%) LAN
3 13 (12.04%) VLAN
4 11 (10.19%) VoIP
5 10 (9.26%) Firewall
6 7 (6.48%) Network Security
7 5 (4.63%) DNS
8 4 (3.70%) DHCP
8 4 (3.70%) PBX
9 3 (2.78%) Asterisk PBX
9 3 (2.78%) IP Telephony
9 3 (2.78%) Unified Communications
10 2 (1.85%) CTI
10 2 (1.85%) DWDM
10 2 (1.85%) Internet
10 2 (1.85%) Intranet
10 2 (1.85%) VPN
11 1 (0.93%) MPLS
11 1 (0.93%) Wi-Fi
Database & Business Intelligence
1 22 (20.37%) SQL Server
2 4 (3.70%) MySQL
3 2 (1.85%) SQL Server Reporting Services
4 1 (0.93%) SQL Server 2008
4 1 (0.93%) SQL Server 2012
Development Applications
1 3 (2.78%) Git (software)
2 2 (1.85%) Hudson
General
1 12 (11.11%) Finance
2 9 (8.33%) Telecoms
3 3 (2.78%) Automotive
4 2 (1.85%) Financial Institution
4 2 (1.85%) Law
5 1 (0.93%) Advertising
5 1 (0.93%) Electronics
5 1 (0.93%) Manufacturing
5 1 (0.93%) Marketing
Libraries, Frameworks & Software Standards
1 5 (4.63%) CSS
1 5 (4.63%) HTML
2 3 (2.78%) LAMP
2 3 (2.78%) Web Services
3 2 (1.85%) .NET
3 2 (1.85%) EDI
3 2 (1.85%) XMPP
4 1 (0.93%) X-Windows
Miscellaneous
1 5 (4.63%) EPoS
2 3 (2.78%) Data Centre
2 3 (2.78%) Driving Licence
3 1 (0.93%) CMDB
3 1 (0.93%) iPhone
3 1 (0.93%) Management Information System
3 1 (0.93%) Replication
3 1 (0.93%) User Experience
3 1 (0.93%) Video Conferencing
Operating Systems
1 73 (67.59%) Windows
2 45 (41.67%) Windows Server
3 28 (25.93%) Windows Server 2012
4 22 (20.37%) Windows Server 2003
5 20 (18.52%) Windows Server 2008
6 19 (17.59%) Windows 7
7 16 (14.81%) Linux
8 9 (8.33%) Windows 8
9 7 (6.48%) Unix
10 6 (5.56%) Windows XP
11 5 (4.63%) Windows 10
12 4 (3.70%) Windows 2000 Server
13 2 (1.85%) Mac OS X
13 2 (1.85%) Red Hat Enterprise Linux
14 1 (0.93%) Android
14 1 (0.93%) Apple iOS
14 1 (0.93%) Mac OS
Processes & Methodologies
1 16 (14.81%) ITIL
2 10 (9.26%) Server Building
3 6 (5.56%) Continuous Improvement
4 4 (3.70%) Configuration Management
4 4 (3.70%) Cybersecurity
4 4 (3.70%) ITSM
4 4 (3.70%) Logistics
4 4 (3.70%) Problem Management
4 4 (3.70%) Ticket Management
5 3 (2.78%) Change Management
5 3 (2.78%) CRM
5 3 (2.78%) ERP
5 3 (2.78%) Open Source
5 3 (2.78%) Performance Management
5 3 (2.78%) Project Management
5 3 (2.78%) Service Delivery
6 2 (1.85%) Data Protection
6 2 (1.85%) Patch Management
6 2 (1.85%) Root Cause Analysis
6 2 (1.85%) Technical Analysis
Programming Languages
1 8 (7.41%) SQL
2 5 (4.63%) PHP
3 4 (3.70%) JavaScript
4 3 (2.78%) C#
Qualifications
1 13 (12.04%) Microsoft Certification
2 10 (9.26%) Degree
3 8 (7.41%) MCSA
4 7 (6.48%) Cisco Certification
5 6 (5.56%) MCSE
5 6 (5.56%) Security Cleared
6 5 (4.63%) CCNA
6 5 (4.63%) MCP
7 3 (2.78%) MCITP
7 3 (2.78%) SC Cleared
8 2 (1.85%) CCNP
8 2 (1.85%) DBS Check
8 2 (1.85%) MCTS
Quality Assurance & Compliance
1 19 (17.59%) SLA
2 1 (0.93%) ISO/IEC 27001
System Software
1 46 (42.59%) Active Directory
2 19 (17.59%) Hyper-V
3 17 (15.74%) VMware Infrastructure
4 1 (0.93%) BitLocker
4 1 (0.93%) Firmware
4 1 (0.93%) vSphere
4 1 (0.93%) XenApp
Systems Management
1 10 (9.26%) McAfee ePO
2 8 (7.41%) SCCM
3 3 (2.78%) Backup Exec
3 3 (2.78%) Cisco CUCM
3 3 (2.78%) Cisco UCCE
4 2 (1.85%) Cisco UCCX
4 2 (1.85%) WSUS
5 1 (0.93%) Norton AntiVirus
Vendors
1 36 (33.33%) Microsoft
2 31 (28.70%) VMware
3 12 (11.11%) Cisco
4 10 (9.26%) Intel Security
5 7 (6.48%) Citrix
6 5 (4.63%) Avaya
7 4 (3.70%) CheckPoint
7 4 (3.70%) Palo Alto
7 4 (3.70%) Veeam
8 3 (2.78%) Apple
8 3 (2.78%) Oracle
8 3 (2.78%) Symantec
9 2 (1.85%) Novell
9 2 (1.85%) Red Hat
9 2 (1.85%) SAP
9 2 (1.85%) Siemens
10 1 (0.93%) Juniper
10 1 (0.93%) Lotus
10 1 (0.93%) NetApp
10 1 (0.93%) Nokia
Stoke on Trent
Searchability
Salary: £22000 - £28000 per annum + Pension, Childcare Vouchers, Free Parking
Posted: Yesterday
Warwick, Warwickshire
Iress
Posted: 2 days ago
Coventry
Recruitment Genius Ltd
Salary: £22000 - £26000 per annum
Posted: 16 days ago