The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Feb 2015
Same period 2014 Same period 2013
Second Line Support
Rank 152 142 154
Rank change year-on-year
-10 +12
Permanent jobs requiring a 2nd Line Support 63 47 39
As % of all permanent IT jobs located in the West Midlands 1.25% 1.13% 0.81%
As % of the Job Titles category 1.32% 1.19% 0.85%
Number of salaries quoted 48 43 30
Average salary £24,000 £23,250 £22,250
Average salary % change year-on-year
+3.22% +4.49%
90% offered a salary of more than £21,500 £20,000 £19,825
10% offered a salary of more than £27,000 £26,250 £35,100
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4778 3948 4589
As % of all permanent IT jobs located in the West Midlands 95.12% 94.56% 95.21%
Number of salaries quoted 4117 3223 3942
Average salary £38,500 £40,000 £36,000
Average salary % change year-on-year
-3.75% +11.11%
90% offered a salary of more than £22,500 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 26 February 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 26 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -6 29 £24,500 -2.00% 6
Staffordshire -7 10 £24,750 +12.50%
Coventry - 8 £24,500 - 2
Herefordshire -1 6 £22,000 -11.99%
Shropshire -11 5 £22,500 +12.50% 1
Worcestershire - 3 £21,500 - 1
Wolverhampton - 2 £29,750 -
Warwickshire -16 1 £35,000 +59.09%
Dudley - 1 £27,000 -
Walsall - 1 £27,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 February 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 97 (83.62%) Windows
2 67 (57.76%) Active Directory
3 46 (39.66%) Microsoft
4 31 (26.72%) MS Excel
5 28 (24.14%) Windows 7
5 28 (24.14%) MS Exchange
5 28 (24.14%) LAN
6 27 (23.28%) WAN
6 27 (23.28%) ITIL
6 27 (23.28%) Windows Server 2008
7 25 (21.55%) Blackberry
8 22 (18.97%) SQL
9 21 (18.10%) MS Office
9 21 (18.10%) VMware
10 19 (16.38%) Firewall
11 17 (14.66%) Service Delivery
11 17 (14.66%) SQL Server
11 17 (14.66%) Windows XP
11 17 (14.66%) Citrix
12 15 (12.93%) Microsoft Certification
12 15 (12.93%) Windows Server 2012
13 14 (12.07%) Windows 8
13 14 (12.07%) Time Management
13 14 (12.07%) SCCM
13 14 (12.07%) DNS
14 13 (11.21%) Cisco
14 13 (11.21%) Apple
14 13 (11.21%) Windows Server 2003
14 13 (11.21%) UNIX
14 13 (11.21%) User Experience

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 26 February 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (24.14%) MS Exchange
2 6 (5.17%) Blackberry Enterprise Server
3 4 (3.45%) Exchange Server 2003
3 4 (3.45%) Exchange Server 2007
3 4 (3.45%) Exchange Server 2010
4 3 (2.59%) Exchange Server 2013
4 3 (2.59%) SharePoint
5 2 (1.72%) WebLogic
6 1 (0.86%) IIS
6 1 (0.86%) Lync
Applications
1 31 (26.72%) MS Excel
2 21 (18.10%) MS Office
3 3 (2.59%) MS Project
3 3 (2.59%) MS Visio
3 3 (2.59%) MS PowerPoint
4 1 (0.86%) Adobe Creative Suite
Cloud Services
1 3 (2.59%) Office 365
Communications & Networking
1 28 (24.14%) LAN
2 27 (23.28%) WAN
3 19 (16.38%) Firewall
4 14 (12.07%) DNS
5 11 (9.48%) VPN
5 11 (9.48%) SAN
6 10 (8.62%) TCP/IP
7 9 (7.76%) DHCP
8 6 (5.17%) VLAN
9 4 (3.45%) IP Telephony
10 3 (2.59%) MPLS
10 3 (2.59%) DSL
11 2 (1.72%) Internet
11 2 (1.72%) Wireless
11 2 (1.72%) VoIP
11 2 (1.72%) Cisco IOS
12 1 (0.86%) Ethernet
12 1 (0.86%) IPv4
12 1 (0.86%) Wi-Fi
Database & Business Intelligence
1 17 (14.66%) SQL Server
2 2 (1.72%) SQL Server 2008
3 1 (0.86%) MySQL
3 1 (0.86%) SQL Server Reporting Services
3 1 (0.86%) SQL Server 2005
3 1 (0.86%) SQL Server Integration Services
3 1 (0.86%) SQL Server Analysis Services
General
1 11 (9.48%) Law
1 11 (9.48%) Legal
2 8 (6.90%) Finance
3 1 (0.86%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.86%) .NET
Miscellaneous
1 25 (21.55%) Blackberry
2 13 (11.21%) User Experience
3 5 (4.31%) EqualLogic
3 5 (4.31%) Computer Science
4 3 (2.59%) Management Information System
5 2 (1.72%) CMDB
5 2 (1.72%) iPhone
5 2 (1.72%) iPad
5 2 (1.72%) Mobile Computing
6 1 (0.86%) Client/Server
6 1 (0.86%) EPoS
6 1 (0.86%) Clustering
6 1 (0.86%) Smartphone
6 1 (0.86%) PDA
6 1 (0.86%) Statistics
Operating Systems
1 97 (83.62%) Windows
2 28 (24.14%) Windows 7
3 27 (23.28%) Windows Server 2008
4 17 (14.66%) Windows XP
5 15 (12.93%) Windows Server 2012
6 14 (12.07%) Windows 8
7 13 (11.21%) UNIX
7 13 (11.21%) Windows Server 2003
8 6 (5.17%) Linux
9 5 (4.31%) VMS
9 5 (4.31%) Apple iOS
10 4 (3.45%) Android
11 3 (2.59%) Windows Mobile
11 3 (2.59%) Windows Vista
12 1 (0.86%) Debian
12 1 (0.86%) Ubuntu
12 1 (0.86%) Mac OS X
12 1 (0.86%) Windows 2000 Server
12 1 (0.86%) Mac OS
12 1 (0.86%) SUSE Linux Enterprise Server
Processes & Methodologies
1 27 (23.28%) ITIL
2 17 (14.66%) Service Delivery
3 14 (12.07%) Time Management
4 6 (5.17%) Service Management
5 5 (4.31%) Incident Management
6 4 (3.45%) Configuration Management
6 4 (3.45%) Continuous Improvement
7 3 (2.59%) ERP
7 3 (2.59%) Problem Management
7 3 (2.59%) Document Management
8 2 (1.72%) Disaster Recovery
8 2 (1.72%) Migration
8 2 (1.72%) Business Continuity
8 2 (1.72%) Software Deployment
8 2 (1.72%) Stakeholder Engagement
9 1 (0.86%) Mobile Device Management
9 1 (0.86%) Mentoring
9 1 (0.86%) Software License Management
9 1 (0.86%) Software Licensing
9 1 (0.86%) Capacity Management
Programming Languages
1 22 (18.97%) SQL
2 9 (7.76%) PL/SQL
3 3 (2.59%) VBA
4 1 (0.86%) C#
4 1 (0.86%) VBScript
4 1 (0.86%) VB
4 1 (0.86%) VB.NET
Qualifications
1 15 (12.93%) Microsoft Certification
2 10 (8.62%) ITIL Certification
3 9 (7.76%) Cisco Certification
3 9 (7.76%) MCSE
3 9 (7.76%) CCNA
4 6 (5.17%) CCA
4 6 (5.17%) Citrix Certification
5 5 (4.31%) Degree
6 3 (2.59%) MCDST
7 2 (1.72%) MCITP
7 2 (1.72%) VCP4
7 2 (1.72%) MOS
8 1 (0.86%) MCP
Quality Assurance & Compliance
1 8 (6.90%) SLA
System Software
1 67 (57.76%) Active Directory
2 7 (6.03%) VMware Infrastructure
3 6 (5.17%) Hyper-V
3 6 (5.17%) vSphere
4 5 (4.31%) vCloud
5 3 (2.59%) XenApp
6 1 (0.86%) XenServer
6 1 (0.86%) Terminal Services
6 1 (0.86%) VMware ESX
6 1 (0.86%) VMware Workstation
6 1 (0.86%) Microsoft Virtual Server
6 1 (0.86%) VMware Server
6 1 (0.86%) VMware ESXi
Systems Management
1 14 (12.07%) SCCM
2 5 (4.31%) Backup Exec
3 2 (1.72%) WSUS
Vendors
1 46 (39.66%) Microsoft
2 21 (18.10%) VMware
3 17 (14.66%) Citrix
4 13 (11.21%) Apple
4 13 (11.21%) Cisco
5 10 (8.62%) HP
6 9 (7.76%) Sybase
7 7 (6.03%) Dell
8 5 (4.31%) Symantec
8 5 (4.31%) Avaya
8 5 (4.31%) NetApp
8 5 (4.31%) Kofax
8 5 (4.31%) WatchGuard
8 5 (4.31%) SonicWALL
9 4 (3.45%) Mitel
9 4 (3.45%) LANDesk
10 2 (1.72%) Remedy
10 2 (1.72%) McAfee
10 2 (1.72%) Toshiba
10 2 (1.72%) IBM
Redditch
Nigel Frank International Limited - Newcastle
Salary: £35000 per annum + pension, healthcare
Posted: 3 days ago
West Bromwich, West Midlands (County)
networx
Salary: From £25,000 to £27,000 per annum
Posted: 3 days ago
Birmingham
Searchability
Salary: £22000 - £26000 per annum
Posted: 6 days ago
Coventry, West Midlands (County)
Big Red Recruitment
Salary: £27000 per annum
Posted: 6 days ago
Telford
Quantica Technology - London
Salary: £21000 - £25000 per annum + Benefits
Posted: 21 days ago
Birmingham
Applause IT Innovation
Salary: £17000 - £20000 per annum + benefits
Posted: 22 days ago
Coventry
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum + Benefits & Bonus Package
Posted: 23 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £35000 per annum + pension, healthcare
Posted: 24 days ago