The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 168 139 138
Rank change year-on-year
-29 -1
Permanent jobs requiring a 2nd Line Support 61 76 59
As % of all permanent IT jobs located in the West Midlands 1.07% 1.50% 1.37%
As % of the Job Titles category 1.12% 1.55% 1.42%
Number of salaries quoted 55 62 53
Average salary £25,000 £23,500 £22,500
Average salary % change year-on-year
+6.38% +4.44%
90% offered a salary of more than £22,500 £21,200 £20,000
10% offered a salary of more than £34,200 £27,300 £26,300
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5468 4892 4144
As % of all permanent IT jobs located in the West Midlands 96.05% 96.68% 96.24%
Number of salaries quoted 4556 4250 3413
Average salary £42,500 £38,500 £37,500
Average salary % change year-on-year
+10.38% +2.66%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 10 February 2016.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -15 21 £30,000 +25.00% 2
Warwickshire -5 13 £25,750 -26.42% 1
Staffordshire -10 12 £23,500 +4.44% 2
Coventry -8 8 £25,000 -
Shropshire +10 1 £23,500 +3.29%
Walsall -10 1 £21,000 -22.22%
West Bromwich - 1 £32,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 10 February 2016, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 79 (74.53%) Windows
2 51 (48.11%) Windows Server
3 49 (46.23%) Active Directory
4 41 (38.68%) Microsoft
5 36 (33.96%) VMware
6 28 (26.42%) Windows Server 2012
7 25 (23.58%) MS Exchange
8 24 (22.64%) Windows Server 2003
8 24 (22.64%) Windows Server 2008
9 22 (20.75%) Windows 7
10 20 (18.87%) TCP/IP
11 19 (17.92%) SQL Server
12 18 (16.98%) SLA
13 17 (16.04%) ITIL
13 17 (16.04%) Linux
13 17 (16.04%) Hyper-V
13 17 (16.04%) VMware Infrastructure
14 15 (14.15%) WAN
14 15 (14.15%) Finance
15 14 (13.21%) Cisco
15 14 (13.21%) Microsoft Certification
16 13 (12.26%) LAN
16 13 (12.26%) VLAN
16 13 (12.26%) Windows 8
17 12 (11.32%) MS Office
18 11 (10.38%) SQL
18 11 (10.38%) SCCM
19 10 (9.43%) McAfee ePO
19 10 (9.43%) Exchange Server 2010
19 10 (9.43%) Server Building

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 10 February 2016, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (23.58%) MS Exchange
2 10 (9.43%) Exchange Server 2010
2 10 (9.43%) Site Server
3 7 (6.60%) Exchange Server 2013
4 4 (3.77%) Exchange Server 2000
5 3 (2.83%) Exchange Server 2007
5 3 (2.83%) IIS
5 3 (2.83%) Moodle
5 3 (2.83%) SugarCRM
6 2 (1.89%) Exchange Server 2003
6 2 (1.89%) GroupWise
6 2 (1.89%) Skype for Business
7 1 (0.94%) BizTalk Server
7 1 (0.94%) CMS
7 1 (0.94%) EPiServer CMS
7 1 (0.94%) JBoss
7 1 (0.94%) WordPress
Applications
1 12 (11.32%) MS Office
2 10 (9.43%) MS Excel
Business Applications
1 1 (0.94%) HFM
1 1 (0.94%) Oracle EBS
1 1 (0.94%) SAP Oil and Gas
Cloud Services
1 4 (3.77%) Office 365
2 1 (0.94%) Cloud Computing
2 1 (0.94%) IaaS
2 1 (0.94%) Microsoft Azure
2 1 (0.94%) Taleo
Communications & Networking
1 20 (18.87%) TCP/IP
2 15 (14.15%) WAN
3 13 (12.26%) LAN
3 13 (12.26%) VLAN
4 10 (9.43%) Firewall
5 9 (8.49%) DNS
6 8 (7.55%) DHCP
7 7 (6.60%) Network Security
7 7 (6.60%) VoIP
8 4 (3.77%) Unified Communications
9 3 (2.83%) Asterisk PBX
9 3 (2.83%) IP Telephony
10 2 (1.89%) CTI
10 2 (1.89%) DWDM
10 2 (1.89%) Internet
10 2 (1.89%) Intranet
10 2 (1.89%) PBX
10 2 (1.89%) VPN
11 1 (0.94%) MPLS
11 1 (0.94%) SAN
Database & Business Intelligence
1 19 (17.92%) SQL Server
2 3 (2.83%) MySQL
3 2 (1.89%) SQL Server 2008
3 2 (1.89%) SQL Server 2012
3 2 (1.89%) SQL Server Reporting Services
Development Applications
1 3 (2.83%) Git (software)
2 2 (1.89%) Hudson
General
1 15 (14.15%) Finance
2 6 (5.66%) Telecoms
3 2 (1.89%) Financial Institution
3 2 (1.89%) Law
4 1 (0.94%) Advertising
4 1 (0.94%) Electronics
4 1 (0.94%) Manufacturing
4 1 (0.94%) Marketing
4 1 (0.94%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.83%) LAMP
1 3 (2.83%) Web Services
2 2 (1.89%) .NET
2 2 (1.89%) EDI
3 1 (0.94%) COM
3 1 (0.94%) CSS
3 1 (0.94%) HTML
3 1 (0.94%) XMPP
3 1 (0.94%) X-Windows
Miscellaneous
1 5 (4.72%) EPoS
2 3 (2.83%) Data Centre
2 3 (2.83%) Management Information System
3 2 (1.89%) Analytical Skills
3 2 (1.89%) Computer Science
3 2 (1.89%) Driving Licence
4 1 (0.94%) CMDB
4 1 (0.94%) iPhone
4 1 (0.94%) Replication
4 1 (0.94%) User Experience
4 1 (0.94%) Video Conferencing
Operating Systems
1 79 (74.53%) Windows
2 51 (48.11%) Windows Server
3 28 (26.42%) Windows Server 2012
4 24 (22.64%) Windows Server 2003
4 24 (22.64%) Windows Server 2008
5 22 (20.75%) Windows 7
6 17 (16.04%) Linux
7 13 (12.26%) Windows 8
8 8 (7.55%) Unix
8 8 (7.55%) Windows XP
9 5 (4.72%) Windows 10
9 5 (4.72%) Windows 2000 Server
10 2 (1.89%) Mac OS
10 2 (1.89%) Mac OS X
11 1 (0.94%) Windows Vista
Processes & Methodologies
1 17 (16.04%) ITIL
2 10 (9.43%) Server Building
3 8 (7.55%) Continuous Improvement
4 7 (6.60%) Patch Management
5 5 (4.72%) Configuration Management
6 4 (3.77%) CRM
6 4 (3.77%) Cybersecurity
6 4 (3.77%) Disaster Recovery
6 4 (3.77%) Problem Management
6 4 (3.77%) Software Deployment
6 4 (3.77%) Ticket Management
7 3 (2.83%) ERP
7 3 (2.83%) ITIL V3
7 3 (2.83%) Open Source
7 3 (2.83%) Performance Management
8 2 (1.89%) Change Management
8 2 (1.89%) E-Commerce
8 2 (1.89%) Project Management
8 2 (1.89%) Service Delivery
8 2 (1.89%) Workflow
Programming Languages
1 11 (10.38%) SQL
2 2 (1.89%) C#
3 1 (0.94%) PHP
Qualifications
1 14 (13.21%) Microsoft Certification
2 9 (8.49%) Cisco Certification
3 8 (7.55%) MCSE
4 7 (6.60%) CCNA
4 7 (6.60%) Degree
4 7 (6.60%) MCP
4 7 (6.60%) MCSA
5 6 (5.66%) Security Cleared
6 3 (2.83%) MCITP
6 3 (2.83%) SC Cleared
7 2 (1.89%) CCNP
7 2 (1.89%) MCTS
8 1 (0.94%) CCVP
8 1 (0.94%) DBS Check
Quality Assurance & Compliance
1 18 (16.98%) SLA
2 1 (0.94%) ISO/IEC 27001
System Software
1 49 (46.23%) Active Directory
2 17 (16.04%) Hyper-V
2 17 (16.04%) VMware Infrastructure
3 6 (5.66%) Firmware
4 2 (1.89%) XenApp
5 1 (0.94%) BitLocker
5 1 (0.94%) Citrix Presentation Server
Systems Management
1 11 (10.38%) SCCM
2 10 (9.43%) McAfee ePO
3 7 (6.60%) WSUS
4 3 (2.83%) Cisco UCCE
4 3 (2.83%) Cisco UCCX
5 2 (1.89%) Backup Exec
5 2 (1.89%) Cisco CUCM
Vendors
1 41 (38.68%) Microsoft
2 36 (33.96%) VMware
3 14 (13.21%) Cisco
4 10 (9.43%) Citrix
4 10 (9.43%) Intel Security
5 4 (3.77%) Avaya
5 4 (3.77%) CheckPoint
5 4 (3.77%) Palo Alto
5 4 (3.77%) Veeam
6 3 (2.83%) Apple
6 3 (2.83%) Oracle
7 2 (1.89%) Novell
7 2 (1.89%) SAP
7 2 (1.89%) Siemens
7 2 (1.89%) Symantec
8 1 (0.94%) HP
8 1 (0.94%) JD Edwards
8 1 (0.94%) Juniper
8 1 (0.94%) NetApp
8 1 (0.94%) Nokia
Uttoxeter, Staffordshire
Colossus Associates
Salary: £20000 - £25000 per annum, Benefits Excellent
Posted: 2 days ago
Stoke-On-Trent, Staffordshire
Uniting Ambition
Salary: £20k - 26k per year
Posted: 5 days ago
Dudley, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum + Great Benefits + Company
Posted: 5 days ago
Herefordshire
Oscar
Salary: £22000 - £28000 per annum + Benefits
Posted: 6 days ago
Warwick
Erin Associates Ltd
Salary: £20000 - £22000 per annum + Training & Benefits
Posted: 11 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £25000.00 per annum
Posted: 15 days ago
Birmingham
Shortlist Recruitment
Salary: £20000 - £25000 per annum + Generous Benefits
Posted: 15 days ago