The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / West Midlands
Rank 170 170 128
Rank change year-on-year
0 -42
Permanent jobs requiring a 2nd Line Support 33 63 91
As % of all permanent IT jobs located in the West Midlands 0.70% 1.08% 1.78%
As % of the Job Titles category 0.72% 1.12% 1.84%
Number of salaries quoted 31 59 75
Median salary £23,500 £24,500 £22,500
Median salary % change year-on-year
-4.08% +8.88%
90% offered a salary of more than £22,000 £22,500 £21,500
10% offered a salary of more than £27,000 £33,000 £27,000
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4589 5641 4944
As % of all permanent IT jobs located in the West Midlands 97.27% 96.54% 96.83%
Number of salaries quoted 3742 4656 4234
Median salary £40,000 £41,000 £39,000
Median salary % change year-on-year
-2.43% +5.12%
90% offered a salary of more than £24,500 £25,000 £22,750
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 27 February 2017.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 27 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +4 14 £25,900 -5.81% 4
Solihull - 6 £23,500 -
Herefordshire - 4 £24,500 - 1
Shropshire - 3 £23,000 -
Worcestershire -12 2 £22,500 -6.25%
Warwickshire +18 1 £27,000 -10.00%
Coventry +10 1 £20,500 -18.00%
Staffordshire -11 1 £22,500 -4.25% 3
Dudley - 1 £17,500 -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 70 (90.91%) Windows
2 51 (66.23%) Active Directory
3 48 (62.34%) Microsoft
4 36 (46.75%) VMware
5 33 (42.86%) Windows Server
6 31 (40.26%) Citrix
7 29 (37.66%) VMware Infrastructure
8 24 (31.17%) Windows Server 2008
9 23 (29.87%) Windows 7
10 21 (27.27%) MS Excel
11 19 (24.68%) ITIL
11 19 (24.68%) Hyper-V
12 17 (22.08%) MS Office
13 16 (20.78%) Problem Management
14 15 (19.48%) Windows Server 2012
14 15 (19.48%) SQL
15 14 (18.18%) Windows Server 2003
15 14 (18.18%) Management Information System
15 14 (18.18%) Enterprise Storage
16 13 (16.88%) Process Improvement
16 13 (16.88%) MS Exchange
17 10 (12.99%) Windows 8
17 10 (12.99%) TCP/IP
18 9 (11.69%) DNS
18 9 (11.69%) Cisco
18 9 (11.69%) Firewall
18 9 (11.69%) Windows 10
19 8 (10.39%) Microsoft Certification
19 8 (10.39%) SQL Server
20 7 (9.09%) WAN

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (16.88%) MS Exchange
2 4 (5.19%) SharePoint
3 3 (3.90%) Exchange Server 2003
4 2 (2.60%) Exchange Server 2007
4 2 (2.60%) IBM Notes
5 1 (1.30%) Exchange Server 2010
5 1 (1.30%) IIS
Applications
1 21 (27.27%) MS Excel
2 17 (22.08%) MS Office
Business Applications
1 1 (1.30%) Dynamics AX
Cloud Services
1 7 (9.09%) Office 365
2 2 (2.60%) G Suite
Communications & Networking
1 10 (12.99%) TCP/IP
2 9 (11.69%) DNS
2 9 (11.69%) Firewall
3 7 (9.09%) LAN
3 7 (9.09%) WAN
4 6 (7.79%) DHCP
5 4 (5.19%) VPN
6 3 (3.90%) VoIP
6 3 (3.90%) Wi-Fi
7 2 (2.60%) Cisco Wireless
7 2 (2.60%) DSL
7 2 (2.60%) Ethernet
7 2 (2.60%) ISDN
7 2 (2.60%) MPLS
7 2 (2.60%) PBX
7 2 (2.60%) PSTN
7 2 (2.60%) SAN
7 2 (2.60%) VLAN
7 2 (2.60%) Wireless
8 1 (1.30%) Remote Desktop
Database & Business Intelligence
1 8 (10.39%) SQL Server
2 3 (3.90%) SQL Server 2000
2 3 (3.90%) SQL Server 2005
2 3 (3.90%) SQL Server 2008
3 2 (2.60%) Crystal Reports
4 1 (1.30%) DB2
General
1 6 (7.79%) Advertising
2 5 (6.49%) Finance
3 4 (5.19%) Telecoms
4 2 (2.60%) Manufacturing
5 1 (1.30%) Automotive
5 1 (1.30%) French Language
5 1 (1.30%) German Language
5 1 (1.30%) Polish Language
5 1 (1.30%) Retail
5 1 (1.30%) Spanish Language
Miscellaneous
1 14 (18.18%) Enterprise Storage
1 14 (18.18%) Management Information System
2 3 (3.90%) iPhone
3 2 (2.60%) EPoS
3 2 (2.60%) Video Conferencing
4 1 (1.30%) Blackberry
4 1 (1.30%) Computer Science
4 1 (1.30%) Driving Licence
4 1 (1.30%) Life Science
4 1 (1.30%) Smartphone
Operating Systems
1 70 (90.91%) Windows
2 33 (42.86%) Windows Server
3 24 (31.17%) Windows Server 2008
4 23 (29.87%) Windows 7
5 15 (19.48%) Windows Server 2012
6 14 (18.18%) Windows Server 2003
7 10 (12.99%) Windows 8
8 9 (11.69%) Windows 10
9 5 (6.49%) Linux
10 4 (5.19%) Android
10 4 (5.19%) Windows XP
11 3 (3.90%) Windows Phone
12 2 (2.60%) Apple iOS
12 2 (2.60%) Windows Vista
13 1 (1.30%) Windows 2000
Processes & Methodologies
1 19 (24.68%) ITIL
2 16 (20.78%) Problem Management
3 13 (16.88%) Process Improvement
4 4 (5.19%) CRM
4 4 (5.19%) Incident Management
5 3 (3.90%) ERP
5 3 (3.90%) ITIL V3
5 3 (3.90%) Service Management
6 2 (2.60%) Data Privacy
6 2 (2.60%) Service Desk Management
7 1 (1.30%) Analytics
7 1 (1.30%) Coaching
7 1 (1.30%) Electronic Trading
7 1 (1.30%) ITSM
7 1 (1.30%) Logistics
7 1 (1.30%) Mentoring
7 1 (1.30%) Network Monitoring
7 1 (1.30%) Performance Monitoring
7 1 (1.30%) Service Delivery
Programming Languages
1 15 (19.48%) SQL
2 2 (2.60%) Java
Qualifications
1 8 (10.39%) Microsoft Certification
2 3 (3.90%) Cisco Certification
2 3 (3.90%) ITIL Certification
2 3 (3.90%) MCSE
3 2 (2.60%) CCA
3 2 (2.60%) CCNA
3 2 (2.60%) CCNP
3 2 (2.60%) Citrix Certification
3 2 (2.60%) Degree
3 2 (2.60%) MCITP
3 2 (2.60%) MCTS
4 1 (1.30%) A+ Certification
4 1 (1.30%) MCDST
4 1 (1.30%) MCP
4 1 (1.30%) MCSA
4 1 (1.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (2.60%) DICOM
1 2 (2.60%) HL7
2 1 (1.30%) SLA
System Software
1 51 (66.23%) Active Directory
2 29 (37.66%) VMware Infrastructure
3 19 (24.68%) Hyper-V
4 5 (6.49%) XenApp
5 2 (2.60%) Terminal Server
5 2 (2.60%) VMware ESXi
5 2 (2.60%) XenDesktop
6 1 (1.30%) VMware ESX
6 1 (1.30%) vSphere
Systems Management
1 2 (2.60%) Nagios
1 2 (2.60%) SCCM
2 1 (1.30%) Backup Exec
2 1 (1.30%) DameWare
Vendors
1 48 (62.34%) Microsoft
2 36 (46.75%) VMware
3 31 (40.26%) Citrix
4 9 (11.69%) Cisco
5 2 (2.60%) Google
5 2 (2.60%) Lotus
5 2 (2.60%) Remedy
6 1 (1.30%) Altiris
6 1 (1.30%) Dell
6 1 (1.30%) Fortinet
6 1 (1.30%) HP
6 1 (1.30%) SAP
6 1 (1.30%) Veeam
West Midlands
Senitor Associates
Salary: £18000 - £22000 per annum + Flexi Time, Pension, 28 days holiday
Posted: 20 hours ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £26000.00 per annum
Posted: 21 hours ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Bonus + Global Company
Posted: 3 days ago
Burton-On-Trent, Staffordshire
Oscar
Posted: 4 days ago
Birmingham, West Midlands (County)
Capital IT Resourcing LTD
Salary: £20000 - £25000 per annum + car allowance and benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £23000.00 - £26000.00 per annum + Benefits
Posted: 4 days ago
Hereford, Herefordshire
Redrock Consulting Ltd
Salary: £23000 - £35000 per annum + Good Benefits
Posted: 6 days ago
Stoke-On-Trent, Staffordshire
ReThink Recruitment
Salary: £25000.00 - £28500.00 per annum + Pension, training
Posted: 4 days ago
Stoke-On-Trent, Staffordshire
bet365
Salary: From £25,000 to £30,000 per annum Competitive Base Salary + Bonus and
Posted: 19 days ago