Permanent IT Jobs Contract IT Jobs
Job Type
Source

The table below looks at the demand for the 2nd Line Support role in IT jobs within the West Midlands region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 10 October 2008 with a comparison to the same period last year.

 Second Line Support
Location
3 months to
10 Oct 2008
Same period last year
Rank162188
Rank change on same period last yearUp+26
Matching permanent IT job ads5747
As % of all UK permanent IT job ads sampled0.033 %0.020 %
As % of the category below0.767 %0.557 %
Salaries quoted5142
Average minimum salary£20,667£21,849
Average salary£21,990£23,227
% change on same period last year-5.32 %
Average maximum salary£23,313£24,605
UK excluding London average salary£25,745£25,405
% change on same period last year+1.33 %
West Midlands IT Job Market, Job TitlesJob Titles
West Midlands
Matching permanent IT job ads74358441
As % of all UK permanent IT job ads sampled4.304 %3.632 %
Salaries quoted63407266
Average minimum salary£33,147£33,399
Average salary£36,157£36,208
% change on same period last year-0.14 %
Average maximum salary£39,167£39,017
UK excluding London average salary£38,208£39,261
% change on same period last year-2.68 %
2nd Line Support England2nd Line Support
England

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 2nd Line Support across the West Midlands region as a proportion of the total demand within the Job Titles category.

West Midlands 2nd Line Support Demand Trend

2nd Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

West Midlands 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 10 October 2008.

West Midlands 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
BirminghamUp+1715£21,767+1.24 %
HerefordshireUp+915£21,804-12.78 %
ShropshireDown-216£24,500-4.23 %
StaffordshireDown-65£22,000-22.12 %
DudleyNew entry-3£20,600-
CoventryNo change02£22,500+7.14 %
SmethwickNew entry-2£22,250-
WarwickshireDown-52--
WorcestershireNew entry-1£25,000-
WalsallUp+71£19,000+7.04 %
2nd Line Support England2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 10 October 2008, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

183 (57.24 %)Windows
265 (44.83 %)Active Directory
343 (29.66 %)Windows 2000
442 (28.97 %)Windows Server 2003
540 (27.59 %)Windows XP
636 (24.83 %)SQL
734 (23.45 %)Microsoft
831 (21.38 %)SQL Server
927 (18.62 %)UNIX
1026 (17.93 %)LAN
1125 (17.24 %)Cisco
1223 (15.86 %)Microsoft Certification
1223 (15.86 %)Windows NT
1223 (15.86 %)ITIL
1322 (15.17 %)SLA
1421 (14.48 %)MS Office
1520 (13.79 %)WAN
1520 (13.79 %)TCP/IP
1520 (13.79 %)Windows 2000 Server
1619 (13.10 %)Citrix
1718 (12.41 %)Clustering
1718 (12.41 %)IIS
1817 (11.72 %)Linux
1817 (11.72 %)Apache
1817 (11.72 %)Migration
1915 (10.34 %)MCSE
1915 (10.34 %)DNS
2014 (9.655 %)MS Excel
2014 (9.655 %)MS Exchange
2113 (8.966 %)DDNS

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

West Midlands IT Job Market, Application PlatformsApplication Platforms
118 (12.41 %)IIS
217 (11.72 %)Apache
314 (9.655 %)MS Exchange
46 (4.138 %)Lotus Domino
55 (3.448 %)Lotus Notes
63 (2.069 %)Exchange Server 2003
72 (1.379 %)Exchange Server 2007
72 (1.379 %)SharePoint
81 (0.690 %)Office Project Server
West Midlands IT Job Market, ApplicationsApplications
121 (14.48 %)MS Office
214 (9.655 %)MS Excel
31 (0.690 %)MS Visio
31 (0.690 %)MS Project
West Midlands IT Job Market, Communications & NetworkingCommunications & Networking
126 (17.93 %)LAN
220 (13.79 %)WAN
220 (13.79 %)TCP/IP
315 (10.34 %)DNS
413 (8.966 %)DDNS
512 (8.276 %)Wi-Fi
512 (8.276 %)Ethernet
611 (7.586 %)Cisco IOS
79 (6.207 %)Firewall
85 (3.448 %)VPN
93 (2.069 %)OSPF
93 (2.069 %)Cisco PIX
102 (1.379 %)ADSL
111 (0.690 %)SAN
111 (0.690 %)Internet
111 (0.690 %)VoIP
West Midlands IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
131 (21.38 %)SQL Server
24 (2.759 %)Crystal Reports
32 (1.379 %)Oracle Reports
32 (1.379 %)Datawarehouse
32 (1.379 %)ETL
32 (1.379 %)RDBMS
32 (1.379 %)BusinessObjects
West Midlands IT Job Market, GeneralGeneral
15 (3.448 %)Pensions
24 (2.759 %)Law
33 (2.069 %)Retail
42 (1.379 %)Back Office
42 (1.379 %)Finance
42 (1.379 %)Government
42 (1.379 %)Banking
42 (1.379 %)Local Government
51 (0.690 %)Health
51 (0.690 %)Telecoms
51 (0.690 %)Insurance
51 (0.690 %)Legal
West Midlands IT Job Market, MiscellaneousMiscellaneous
118 (12.41 %)Clustering
212 (8.276 %)EPoS
35 (3.448 %)Thin Client
35 (3.448 %)Fat Client
41 (0.690 %)Blackberry
41 (0.690 %)CMDB
West Midlands IT Job Market, Operating SystemsOperating Systems
183 (57.24 %)Windows
243 (29.66 %)Windows 2000
342 (28.97 %)Windows Server 2003
440 (27.59 %)Windows XP
527 (18.62 %)UNIX
623 (15.86 %)Windows NT
720 (13.79 %)Windows 2000 Server
817 (11.72 %)Linux
92 (1.379 %)Windows Vista
92 (1.379 %)Windows Server 2008
West Midlands IT Job Market, Processes & MethodologiesProcesses & Methodologies
123 (15.86 %)ITIL
217 (11.72 %)Migration
32 (1.379 %)Incident Management
32 (1.379 %)CRM
32 (1.379 %)Project Management
32 (1.379 %)Service Delivery
41 (0.690 %)Workflow
41 (0.690 %)Practice Management
41 (0.690 %)Configuration Management
41 (0.690 %)PRINCE2
41 (0.690 %)Risk Analysis
41 (0.690 %)Document Management
41 (0.690 %)Logistics
West Midlands IT Job Market, Programming LanguagesProgramming Languages
136 (24.83 %)SQL
22 (1.379 %)Transact-SQL
22 (1.379 %)PL/SQL
31 (0.690 %)C
West Midlands IT Job Market, QualificationsQualifications
123 (15.86 %)Microsoft Certification
215 (10.34 %)MCSE
311 (7.586 %)MCP
45 (3.448 %)Cisco Certification
45 (3.448 %)CCNA
53 (2.069 %)CCA
53 (2.069 %)Citrix Certification
53 (2.069 %)MCSA
53 (2.069 %)CCNP
53 (2.069 %)Degree
61 (0.690 %)A+ Certification
West Midlands IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
122 (15.17 %)SLA
West Midlands IT Job Market, System SoftwareSystem Software
165 (44.83 %)Active Directory
211 (7.586 %)Terminal Services
31 (0.690 %)ISA Server
31 (0.690 %)VMware Infrastructure
West Midlands IT Job Market, Systems ManagementSystems Management
12 (1.379 %)Systems Management Server (SMS)
West Midlands IT Job Market, VendorsVendors
134 (23.45 %)Microsoft
225 (17.24 %)Cisco
319 (13.10 %)Citrix
47 (4.828 %)Remedy
56 (4.138 %)IBM
65 (3.448 %)Lotus
73 (2.069 %)CheckPoint
73 (2.069 %)VMware
73 (2.069 %)Oracle
82 (1.379 %)Business Objects
82 (1.379 %)HP
82 (1.379 %)Dell
82 (1.379 %)ION Trading
91 (0.690 %)WatchGuard
91 (0.690 %)NEC
91 (0.690 %)Novell
91 (0.690 %)VERITAS