The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 165 168 168
Rank change year-on-year
+3 0
Permanent jobs requiring a 2nd Line Support 48 38 33
As % of all permanent IT jobs located in the West Midlands 0.91% 0.74% 0.66%
As % of the Job Titles category 0.96% 0.78% 0.68%
Number of salaries quoted 44 38 29
Average salary £23,000 £23,000 £22,500
Average salary % change year-on-year
- +2.22%
90% offered a salary of more than £20,500 £19,000 £20,000
10% offered a salary of more than £26,750 £29,000 £27,900
UK excluding London average salary £24,500 £24,500 £25,000
% change year-on-year
- -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5025 4883 4828
As % of all permanent IT jobs located in the West Midlands 95.26% 95.15% 95.97%
Number of salaries quoted 4220 4119 4018
Average salary £39,000 £39,000 £37,500
Average salary % change year-on-year
- +4.00%
90% offered a salary of more than £25,000 £24,500 £23,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 22 May 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -12 14 £26,250 +11.70% 3
Shropshire -5 9 £23,000 +9.52%
Staffordshire +12 8 £22,000 -2.22% 2
Coventry -6 5 £24,250 -22.40%
Worcestershire 0 4 £18,250 -18.88% 1
West Bromwich +7 3 £26,000 +6.12%
Herefordshire +3 2 £21,500 +2.38% 1
Warwickshire -11 2 £28,750 +19.79%
Wolverhampton - 1 £21,500 -
Solihull - 1 £27,500 - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 22 May 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 92 (80.70%) Windows
2 70 (61.40%) Active Directory
3 53 (46.49%) Microsoft
4 42 (36.84%) MS Exchange
5 40 (35.09%) MS Excel
6 35 (30.70%) Blackberry
7 32 (28.07%) Windows 7
8 31 (27.19%) MS Office
9 28 (24.56%) Citrix
10 27 (23.68%) LAN
11 26 (22.81%) WAN
12 25 (21.93%) Service Delivery
13 24 (21.05%) Windows XP
13 24 (21.05%) ITIL
14 23 (20.18%) Windows Server 2008
15 20 (17.54%) Apple
16 19 (16.67%) VMware
17 18 (15.79%) Firewall
17 18 (15.79%) Windows Server 2003
17 18 (15.79%) DNS
18 17 (14.91%) SQL
19 16 (14.04%) Cisco
20 15 (13.16%) Microsoft Certification
20 15 (13.16%) TCP/IP
20 15 (13.16%) SCCM
21 14 (12.28%) Time Management
21 14 (12.28%) User Experience
22 13 (11.40%) Windows 8
22 13 (11.40%) Legal
23 12 (10.53%) Law

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 22 May 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (36.84%) MS Exchange
2 12 (10.53%) Exchange Server 2010
3 11 (9.65%) Exchange Server 2007
4 9 (7.89%) Blackberry Enterprise Server
5 6 (5.26%) Exchange Server 2003
6 3 (2.63%) SharePoint
6 3 (2.63%) Exchange Server 2013
7 1 (0.88%) WebLogic
Applications
1 40 (35.09%) MS Excel
2 31 (27.19%) MS Office
3 3 (2.63%) MS PowerPoint
3 3 (2.63%) MS Project
3 3 (2.63%) MS Visio
4 1 (0.88%) Adobe Creative Suite
Cloud Services
1 4 (3.51%) Office 365
Communications & Networking
1 27 (23.68%) LAN
2 26 (22.81%) WAN
3 18 (15.79%) Firewall
3 18 (15.79%) DNS
4 15 (13.16%) TCP/IP
5 11 (9.65%) DHCP
6 8 (7.02%) Wireless
7 7 (6.14%) VPN
8 6 (5.26%) IP Telephony
9 5 (4.39%) VLAN
9 5 (4.39%) MPLS
10 4 (3.51%) SAN
10 4 (3.51%) VoIP
11 3 (2.63%) DSL
12 2 (1.75%) Cisco IOS
12 2 (1.75%) NAS
12 2 (1.75%) Spanning Tree
12 2 (1.75%) IPsec
13 1 (0.88%) Wi-Fi
13 1 (0.88%) Ethernet
Database & Business Intelligence
1 12 (10.53%) SQL Server
2 3 (2.63%) SQL Server 2008
3 2 (1.75%) Relational Database
3 2 (1.75%) SQL Server 2000
3 2 (1.75%) RDBMS
3 2 (1.75%) SQL Server 2005
Development Applications
1 1 (0.88%) Hudson
General
1 13 (11.40%) Legal
2 12 (10.53%) Law
3 7 (6.14%) Finance
4 2 (1.75%) Pharmaceutical
5 1 (0.88%) Front Office
Libraries, Frameworks & Software Standards
1 3 (2.63%) HTML
Miscellaneous
1 35 (30.70%) Blackberry
2 14 (12.28%) User Experience
3 9 (7.89%) Analytical Skills
4 5 (4.39%) Video Conferencing
5 4 (3.51%) Computer Science
6 3 (2.63%) iPhone
6 3 (2.63%) CMDB
7 2 (1.75%) Mathematics
7 2 (1.75%) iPad
7 2 (1.75%) Management Information System
8 1 (0.88%) Smartphone
8 1 (0.88%) Statistics
8 1 (0.88%) Clustering
8 1 (0.88%) Handset
Operating Systems
1 92 (80.70%) Windows
2 32 (28.07%) Windows 7
3 24 (21.05%) Windows XP
4 23 (20.18%) Windows Server 2008
5 18 (15.79%) Windows Server 2003
6 13 (11.40%) Windows 8
7 12 (10.53%) Windows Server 2012
8 10 (8.77%) Linux
9 9 (7.89%) Apple iOS
10 4 (3.51%) Windows Vista
10 4 (3.51%) Android
10 4 (3.51%) UNIX
11 3 (2.63%) Windows Mobile
12 1 (0.88%) Solaris
12 1 (0.88%) Mac OS X
12 1 (0.88%) Mac OS
Processes & Methodologies
1 25 (21.93%) Service Delivery
2 24 (21.05%) ITIL
3 14 (12.28%) Time Management
4 5 (4.39%) Incident Management
4 5 (4.39%) ERP
4 5 (4.39%) Configuration Management
5 4 (3.51%) Document Management
5 4 (3.51%) Problem Management
6 3 (2.63%) Service Management
6 3 (2.63%) Stakeholder Engagement
7 2 (1.75%) Data Protection
7 2 (1.75%) Software Deployment
7 2 (1.75%) Change Management
7 2 (1.75%) Disaster Recovery
7 2 (1.75%) Business Continuity
8 1 (0.88%) Asset Management
8 1 (0.88%) Web Development
8 1 (0.88%) Project Management
8 1 (0.88%) Continuous Improvement
8 1 (0.88%) Capacity Management
Programming Languages
1 17 (14.91%) SQL
2 3 (2.63%) C#
2 3 (2.63%) JavaScript
3 2 (1.75%) C
4 1 (0.88%) Perl
4 1 (0.88%) Java
Qualifications
1 15 (13.16%) Microsoft Certification
2 7 (6.14%) MCSE
2 7 (6.14%) Degree
3 6 (5.26%) MCITP
4 5 (4.39%) MCDST
5 4 (3.51%) Cisco Certification
5 4 (3.51%) CCNA
5 4 (3.51%) MCSA
6 2 (1.75%) CCENT
6 2 (1.75%) MOS
7 1 (0.88%) MCP
7 1 (0.88%) ITIL Certification
7 1 (0.88%) CCA
7 1 (0.88%) Citrix Certification
Quality Assurance & Compliance
1 10 (8.77%) SLA
System Software
1 70 (61.40%) Active Directory
2 9 (7.89%) VMware Infrastructure
3 8 (7.02%) Hyper-V
4 6 (5.26%) XenApp
5 3 (2.63%) VMware ESXi
6 2 (1.75%) XenDesktop
7 1 (0.88%) VMware Workstation
7 1 (0.88%) Terminal Server
7 1 (0.88%) Terminal Services
7 1 (0.88%) vSphere
7 1 (0.88%) VMware Server
7 1 (0.88%) Microsoft Virtual Server
Systems Management
1 15 (13.16%) SCCM
2 2 (1.75%) Nagios
3 1 (0.88%) WSUS
Vendors
1 53 (46.49%) Microsoft
2 28 (24.56%) Citrix
3 20 (17.54%) Apple
4 19 (16.67%) VMware
5 16 (14.04%) Cisco
6 8 (7.02%) Avaya
7 5 (4.39%) Kofax
8 3 (2.63%) HP
8 3 (2.63%) LANDesk
9 2 (1.75%) McAfee
9 2 (1.75%) Dell
9 2 (1.75%) NetApp
9 2 (1.75%) Toshiba
10 1 (0.88%) Google
10 1 (0.88%) Mitel
10 1 (0.88%) Sybase
10 1 (0.88%) Business Objects
10 1 (0.88%) IBM
10 1 (0.88%) Adobe
10 1 (0.88%) Remedy
Solihull, West Midlands (County)
Network ITR
Salary: 19k to 23k per year GBP
Posted: 6 hours ago
Staffordshire
Senitor Associates
Salary: £22000 - £28000 per annum + Great Company
Posted: 6 hours ago
Staffordshire
Greywood Associates Limited
Salary: £20000 - £28000 per annum + BENEFITS
Posted: 2 days ago
Herefordshire
Consult Solutions
Salary: £20000 - £27000 per annum + Bonus, Training, Pension, Travel
Posted: 2 days ago
Birmingham, West Midlands (County)
Bluetownonline
Salary: dependent upon experience
Posted: 3 days ago
Birmingham, West Midlands (County)
JMP Consultants Limited
Salary: Competitive salary + benefits
Posted: 15 days ago