The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 165 159 161
Rank change year-on-year
-6 +2
Permanent jobs requiring a 2nd Line Support 53 40 39
As % of all permanent IT jobs located in the West Midlands 0.99% 0.81% 0.79%
As % of the Job Titles category 1.04% 0.85% 0.83%
Number of salaries quoted 48 40 32
Average salary £22,500 £23,500 £22,500
Average salary % change year-on-year
-4.25% +4.44%
90% offered a salary of more than £21,500 £20,500 £20,000
10% offered a salary of more than £26,950 £27,100 £28,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5103 4728 4712
As % of all permanent IT jobs located in the West Midlands 95.40% 95.30% 95.54%
Number of salaries quoted 4326 3960 3943
Average salary £39,000 £40,000 £36,500
Average salary % change year-on-year
-2.50% +9.58%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £37,500
% change year-on-year
- +6.66%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 6 May 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 15 £24,375 +2.63% 2
Shropshire -2 10 £22,500 +7.14% 2
Coventry -9 9 £24,250 -22.40% 1
Worcestershire -3 6 £21,500 -4.44% 1
Staffordshire +2 5 £22,000 -1.12% 4
Herefordshire +10 4 £21,500 +2.38%
West Bromwich +5 3 £26,000 +6.12%
Warwickshire -13 2 £28,750 +19.79%
Wolverhampton - 2 £27,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 May 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 90 (81.08%) Windows
2 66 (59.46%) Active Directory
3 51 (45.95%) Microsoft
4 38 (34.23%) MS Exchange
5 36 (32.43%) MS Excel
6 33 (29.73%) Blackberry
7 29 (26.13%) Windows 7
8 28 (25.23%) MS Office
9 27 (24.32%) LAN
10 26 (23.42%) WAN
11 24 (21.62%) Service Delivery
12 23 (20.72%) ITIL
12 23 (20.72%) Citrix
13 22 (19.82%) Windows Server 2008
14 21 (18.92%) Windows XP
15 20 (18.02%) Apple
16 18 (16.22%) Firewall
16 18 (16.22%) VMware
17 17 (15.32%) DNS
17 17 (15.32%) SQL
18 16 (14.41%) Windows Server 2003
19 15 (13.51%) Microsoft Certification
19 15 (13.51%) TCP/IP
19 15 (13.51%) SCCM
19 15 (13.51%) Time Management
20 14 (12.61%) User Experience
20 14 (12.61%) Cisco
21 13 (11.71%) SQL Server
21 13 (11.71%) Legal
21 13 (11.71%) Windows 8

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 6 May 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (34.23%) MS Exchange
2 10 (9.01%) Exchange Server 2010
3 9 (8.11%) Exchange Server 2007
3 9 (8.11%) Blackberry Enterprise Server
4 5 (4.50%) Exchange Server 2003
5 3 (2.70%) SharePoint
5 3 (2.70%) Exchange Server 2013
6 1 (0.90%) WebLogic
Applications
1 36 (32.43%) MS Excel
2 28 (25.23%) MS Office
3 3 (2.70%) MS Project
3 3 (2.70%) MS Visio
3 3 (2.70%) MS PowerPoint
4 1 (0.90%) Adobe Creative Suite
Cloud Services
1 4 (3.60%) Office 365
Communications & Networking
1 27 (24.32%) LAN
2 26 (23.42%) WAN
3 18 (16.22%) Firewall
4 17 (15.32%) DNS
5 15 (13.51%) TCP/IP
6 10 (9.01%) DHCP
7 6 (5.41%) VPN
7 6 (5.41%) IP Telephony
8 5 (4.50%) VLAN
8 5 (4.50%) Wireless
8 5 (4.50%) MPLS
9 4 (3.60%) SAN
9 4 (3.60%) VoIP
10 3 (2.70%) DSL
11 2 (1.80%) IPsec
11 2 (1.80%) Cisco IOS
11 2 (1.80%) NAS
11 2 (1.80%) Spanning Tree
12 1 (0.90%) DECT
12 1 (0.90%) Wi-Fi
Database & Business Intelligence
1 13 (11.71%) SQL Server
2 3 (2.70%) SQL Server 2008
3 2 (1.80%) SQL Server 2000
3 2 (1.80%) SQL Server 2005
4 1 (0.90%) RDBMS
4 1 (0.90%) Relational Database
Development Applications
1 1 (0.90%) Hudson
General
1 13 (11.71%) Legal
2 12 (10.81%) Law
3 6 (5.41%) Finance
4 2 (1.80%) Pharmaceutical
5 1 (0.90%) Front Office
Libraries, Frameworks & Software Standards
1 3 (2.70%) HTML
Miscellaneous
1 33 (29.73%) Blackberry
2 14 (12.61%) User Experience
3 6 (5.41%) Analytical Skills
4 4 (3.60%) Computer Science
5 3 (2.70%) CMDB
5 3 (2.70%) Video Conferencing
5 3 (2.70%) iPhone
5 3 (2.70%) Management Information System
6 2 (1.80%) iPad
7 1 (0.90%) Handset
7 1 (0.90%) Clustering
7 1 (0.90%) Smartphone
7 1 (0.90%) PDA
7 1 (0.90%) Statistics
7 1 (0.90%) Mathematics
Operating Systems
1 90 (81.08%) Windows
2 29 (26.13%) Windows 7
3 22 (19.82%) Windows Server 2008
4 21 (18.92%) Windows XP
5 16 (14.41%) Windows Server 2003
6 13 (11.71%) Windows 8
7 11 (9.91%) Windows Server 2012
8 9 (8.11%) Apple iOS
8 9 (8.11%) Linux
9 5 (4.50%) UNIX
9 5 (4.50%) Android
10 4 (3.60%) Windows Vista
11 3 (2.70%) Windows Mobile
12 1 (0.90%) Mac OS X
12 1 (0.90%) Mac OS
Processes & Methodologies
1 24 (21.62%) Service Delivery
2 23 (20.72%) ITIL
3 15 (13.51%) Time Management
4 5 (4.50%) Incident Management
4 5 (4.50%) ERP
4 5 (4.50%) Configuration Management
5 4 (3.60%) Service Management
5 4 (3.60%) Problem Management
5 4 (3.60%) Document Management
6 3 (2.70%) Stakeholder Engagement
7 2 (1.80%) Change Management
7 2 (1.80%) Disaster Recovery
7 2 (1.80%) Business Continuity
7 2 (1.80%) Software Deployment
8 1 (0.90%) Mobile Device Management
8 1 (0.90%) Performance Monitoring
8 1 (0.90%) Kalman Filter
8 1 (0.90%) Software Licensing
8 1 (0.90%) Asset Management
8 1 (0.90%) Continuous Improvement
Programming Languages
1 17 (15.32%) SQL
2 3 (2.70%) C#
2 3 (2.70%) JavaScript
3 1 (0.90%) PL/SQL
3 1 (0.90%) C
Qualifications
1 15 (13.51%) Microsoft Certification
2 7 (6.31%) MCSE
3 6 (5.41%) MCITP
4 5 (4.50%) Degree
4 5 (4.50%) MCDST
5 4 (3.60%) MCSA
5 4 (3.60%) CCNA
5 4 (3.60%) Cisco Certification
6 2 (1.80%) ITIL Certification
6 2 (1.80%) MOS
6 2 (1.80%) CCENT
7 1 (0.90%) MCP
7 1 (0.90%) CCA
7 1 (0.90%) Citrix Certification
Quality Assurance & Compliance
1 9 (8.11%) SLA
System Software
1 66 (59.46%) Active Directory
2 10 (9.01%) VMware Infrastructure
3 8 (7.21%) Hyper-V
4 4 (3.60%) XenApp
5 3 (2.70%) VMware ESXi
6 2 (1.80%) XenDesktop
7 1 (0.90%) vSphere
7 1 (0.90%) Terminal Services
7 1 (0.90%) VMware Workstation
7 1 (0.90%) Microsoft Virtual Server
7 1 (0.90%) VMware Server
Systems Management
1 15 (13.51%) SCCM
2 1 (0.90%) Nagios
2 1 (0.90%) WSUS
Vendors
1 51 (45.95%) Microsoft
2 23 (20.72%) Citrix
3 20 (18.02%) Apple
4 18 (16.22%) VMware
5 14 (12.61%) Cisco
6 8 (7.21%) Avaya
7 5 (4.50%) Kofax
8 3 (2.70%) HP
8 3 (2.70%) LANDesk
9 2 (1.80%) Dell
9 2 (1.80%) NetApp
9 2 (1.80%) McAfee
9 2 (1.80%) Toshiba
10 1 (0.90%) Remedy
10 1 (0.90%) Sybase
10 1 (0.90%) Mitel
10 1 (0.90%) Google
10 1 (0.90%) IBM
10 1 (0.90%) Adobe
10 1 (0.90%) Barracuda Networks
Staffordshire
Greywood Associates Limited
Salary: £16000 - £20000 per annum + BENEFITS
Posted: 15 hours ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £19000.00 - £22000 per annum + Benefits + Training
Posted: 5 days ago
Staffordshire
Senitor Associates
Salary: £22000 - £28000 per annum + Great Company
Posted: 5 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £26000 per annum
Posted: 6 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £28000 per annum
Posted: 6 days ago
Worcestershire
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 21 days ago
Telford
Hays IT - Uk Posting account
Salary: £22000.00 - £25000.00 per annum
Posted: 23 days ago