The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 153 145 156
Rank change year-on-year
-8 +11
Permanent jobs requiring a 2nd Line Support 58 38 45
As % of all permanent IT jobs located in the West Midlands 1.14% 0.86% 0.92%
As % of the Job Titles category 1.20% 0.90% 0.97%
Number of salaries quoted 47 36 38
Average salary £22,500 £22,500 £22,500
90% offered a salary of more than £21,500 £20,050 £19,175
10% offered a salary of more than £27,000 £25,000 £31,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4841 4236 4635
As % of all permanent IT jobs located in the West Midlands 95.03% 95.32% 95.23%
Number of salaries quoted 4160 3497 3930
Average salary £38,500 £40,000 £36,500
Average salary % change year-on-year
-3.75% +9.58%
90% offered a salary of more than £24,000 £25,000 £24,000
10% offered a salary of more than £57,500 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 27 March 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham 0 23 £22,500 -6.25% 3
Coventry - 8 £26,000 -
Staffordshire -3 7 £24,500 +11.36%
Shropshire -9 7 £23,000 +15.00% 2
Worcestershire +1 6 £21,500 +2.38% 1
Herefordshire +2 4 £21,500 +2.38%
West Bromwich - 3 £26,000 -
Wolverhampton - 1 £32,500 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 March 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 87 (79.09%) Windows
2 60 (54.55%) Active Directory
3 46 (41.82%) Microsoft
4 35 (31.82%) MS Excel
5 30 (27.27%) MS Exchange
6 27 (24.55%) Blackberry
7 26 (23.64%) LAN
8 25 (22.73%) WAN
9 24 (21.82%) Windows 7
10 23 (20.91%) SQL
11 22 (20.00%) ITIL
12 21 (19.09%) Service Delivery
13 20 (18.18%) MS Office
14 19 (17.27%) Windows Server 2008
15 18 (16.36%) Apple
16 16 (14.55%) SQL Server
16 16 (14.55%) VMware
17 15 (13.64%) Firewall
17 15 (13.64%) SCCM
17 15 (13.64%) Time Management
18 14 (12.73%) User Experience
18 14 (12.73%) Windows XP
18 14 (12.73%) Cisco
19 13 (11.82%) Microsoft Certification
19 13 (11.82%) Citrix
20 12 (10.91%) Law
20 12 (10.91%) Legal
21 11 (10.00%) Windows Server 2003
21 11 (10.00%) DNS
21 11 (10.00%) UNIX

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 March 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (27.27%) MS Exchange
2 7 (6.36%) Blackberry Enterprise Server
3 4 (3.64%) Exchange Server 2007
4 3 (2.73%) Exchange Server 2010
4 3 (2.73%) Exchange Server 2003
5 2 (1.82%) WebLogic
5 2 (1.82%) SharePoint
5 2 (1.82%) Exchange Server 2013
Applications
1 35 (31.82%) MS Excel
2 20 (18.18%) MS Office
3 4 (3.64%) MS Project
3 4 (3.64%) MS Visio
4 3 (2.73%) MS PowerPoint
5 1 (0.91%) Adobe Creative Suite
Cloud Services
1 2 (1.82%) Office 365
Communications & Networking
1 26 (23.64%) LAN
2 25 (22.73%) WAN
3 15 (13.64%) Firewall
4 11 (10.00%) DNS
5 8 (7.27%) TCP/IP
6 6 (5.45%) VPN
6 6 (5.45%) DHCP
6 6 (5.45%) VLAN
7 4 (3.64%) IP Telephony
7 4 (3.64%) VoIP
8 3 (2.73%) SAN
8 3 (2.73%) MPLS
8 3 (2.73%) DSL
9 2 (1.82%) Wireless
9 2 (1.82%) IPsec
9 2 (1.82%) Cisco IOS
10 1 (0.91%) Wi-Fi
10 1 (0.91%) Internet
10 1 (0.91%) Ethernet
10 1 (0.91%) IPv4
Database & Business Intelligence
1 16 (14.55%) SQL Server
2 1 (0.91%) SQL Server 2008
General
1 12 (10.91%) Law
1 12 (10.91%) Legal
2 5 (4.55%) Finance
3 2 (1.82%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (2.73%) HTML
Miscellaneous
1 27 (24.55%) Blackberry
2 14 (12.73%) User Experience
3 5 (4.55%) Computer Science
4 3 (2.73%) Management Information System
4 3 (2.73%) Analytical Skills
5 2 (1.82%) iPad
5 2 (1.82%) Mobile Computing
5 2 (1.82%) CMDB
5 2 (1.82%) iPhone
6 1 (0.91%) EqualLogic
6 1 (0.91%) Clustering
6 1 (0.91%) Smartphone
6 1 (0.91%) PDA
6 1 (0.91%) Statistics
6 1 (0.91%) EPoS
Operating Systems
1 87 (79.09%) Windows
2 24 (21.82%) Windows 7
3 19 (17.27%) Windows Server 2008
4 14 (12.73%) Windows XP
5 11 (10.00%) Windows Server 2003
5 11 (10.00%) UNIX
6 10 (9.09%) Windows 8
7 9 (8.18%) Windows Server 2012
8 7 (6.36%) Linux
9 6 (5.45%) Apple iOS
10 4 (3.64%) Android
11 3 (2.73%) Windows Mobile
11 3 (2.73%) Windows Vista
12 1 (0.91%) VMS
12 1 (0.91%) Mac OS X
Processes & Methodologies
1 22 (20.00%) ITIL
2 21 (19.09%) Service Delivery
3 15 (13.64%) Time Management
4 6 (5.45%) Service Management
4 6 (5.45%) Incident Management
5 5 (4.55%) ERP
6 4 (3.64%) Configuration Management
6 4 (3.64%) Document Management
7 3 (2.73%) Problem Management
7 3 (2.73%) Stakeholder Engagement
8 2 (1.82%) Software Deployment
8 2 (1.82%) Disaster Recovery
8 2 (1.82%) Business Continuity
9 1 (0.91%) Asset Management
9 1 (0.91%) Migration
9 1 (0.91%) Change Management
9 1 (0.91%) System Testing
9 1 (0.91%) Data Protection
9 1 (0.91%) Web Development
9 1 (0.91%) Mobile Device Management
Programming Languages
1 23 (20.91%) SQL
2 7 (6.36%) PL/SQL
3 3 (2.73%) C#
3 3 (2.73%) JavaScript
4 2 (1.82%) VBA
Qualifications
1 13 (11.82%) Microsoft Certification
2 8 (7.27%) ITIL Certification
3 7 (6.36%) MCSE
4 5 (4.55%) CCNA
4 5 (4.55%) Cisco Certification
4 5 (4.55%) MCDST
4 5 (4.55%) Degree
5 2 (1.82%) CCENT
5 2 (1.82%) MCITP
5 2 (1.82%) MOS
5 2 (1.82%) CCA
5 2 (1.82%) Citrix Certification
5 2 (1.82%) MCSA
6 1 (0.91%) MCP
Quality Assurance & Compliance
1 7 (6.36%) SLA
System Software
1 60 (54.55%) Active Directory
2 8 (7.27%) VMware Infrastructure
3 7 (6.36%) Hyper-V
4 2 (1.82%) XenApp
5 1 (0.91%) vSphere
5 1 (0.91%) VMware ESXi
5 1 (0.91%) vCloud
5 1 (0.91%) Terminal Services
5 1 (0.91%) VMware Workstation
5 1 (0.91%) Microsoft Virtual Server
5 1 (0.91%) VMware Server
Systems Management
1 15 (13.64%) SCCM
2 1 (0.91%) Backup Exec
2 1 (0.91%) WSUS
Vendors
1 46 (41.82%) Microsoft
2 18 (16.36%) Apple
3 16 (14.55%) VMware
4 14 (12.73%) Cisco
5 13 (11.82%) Citrix
6 7 (6.36%) Sybase
7 6 (5.45%) Avaya
8 5 (4.55%) HP
8 5 (4.55%) Kofax
9 3 (2.73%) Dell
9 3 (2.73%) LANDesk
10 2 (1.82%) McAfee
10 2 (1.82%) Toshiba
10 2 (1.82%) IBM
11 1 (0.91%) Adobe
11 1 (0.91%) NetApp
11 1 (0.91%) Symantec
11 1 (0.91%) Remedy
11 1 (0.91%) WatchGuard
11 1 (0.91%) SonicWALL
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