The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 152 157 172
Rank change year-on-year
+5 +15
Permanent jobs requiring a 2nd Line Support 45 45 21
As % of all permanent IT jobs located in the West Midlands 0.91% 0.90% 0.45%
As % of the Job Titles category 0.95% 0.94% 0.47%
Number of salaries quoted 44 38 20
Average salary £23,500 £22,500 £21,000
Average salary % change year-on-year
+4.44% +7.14%
90% offered a salary of more than £20,450 £19,175 £18,350
10% offered a salary of more than £25,350 £28,000 £30,500
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4722 4767 4494
As % of all permanent IT jobs located in the West Midlands 95.49% 95.17% 95.98%
Number of salaries quoted 3941 3993 3869
Average salary £40,000 £36,061 £36,500
Average salary % change year-on-year
+10.92% -1.20%
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham +9 17 £24,500 +6.52% 2
Warwickshire +1 5 £22,000 -21.42%
Staffordshire -12 4 £22,250 +5.95% 3
Worcestershire - 4 £22,500 - 3
West Bromwich - 4 £24,500 -
Solihull 0 3 £24,000 +11.62%
Walsall - 3 £20,000 -
Coventry +12 2 £31,250 +56.25%
Shropshire +5 2 £21,000 -12.50%
Sutton Coldfield - 2 £21,250 -
Herefordshire -7 1 £21,000 -16.00%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 72 (83.72%) Windows
2 54 (62.79%) Active Directory
3 40 (46.51%) Windows XP
4 34 (39.53%) WAN
5 33 (38.37%) Microsoft
6 32 (37.21%) MS Office
7 30 (34.88%) MS Excel
7 30 (34.88%) Windows Server 2008
8 29 (33.72%) MS Exchange
8 29 (33.72%) Windows Server 2003
9 28 (32.56%) LAN
10 25 (29.07%) VMware
11 24 (27.91%) Citrix
12 22 (25.58%) Windows 7
13 20 (23.26%) Cisco
14 19 (22.09%) TCP/IP
15 18 (20.93%) Blackberry
15 18 (20.93%) Exchange Server 2003
16 17 (19.77%) VPN
17 16 (18.60%) SQL
18 15 (17.44%) SLA
19 14 (16.28%) Firewall
19 14 (16.28%) Windows 8
20 13 (15.12%) VMware Infrastructure
20 13 (15.12%) Wireless
21 11 (12.79%) Internet
21 11 (12.79%) DNS
21 11 (12.79%) Microsoft Certification
21 11 (12.79%) SQL Server
21 11 (12.79%) ITIL

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (33.72%) MS Exchange
2 18 (20.93%) Exchange Server 2003
3 10 (11.63%) Exchange Server 2007
4 9 (10.47%) Blackberry Enterprise Server
5 7 (8.14%) Exchange Server 2010
6 3 (3.49%) IIS
7 1 (1.16%) SharePoint
7 1 (1.16%) IBM Notes
7 1 (1.16%) Tomcat
7 1 (1.16%) Exchange Server 2000
Applications
1 32 (37.21%) MS Office
2 30 (34.88%) MS Excel
Business Applications
1 2 (2.33%) assyst
1 2 (2.33%) Dynamics NAV
2 1 (1.16%) Dynamics AX
Cloud Services
1 5 (5.81%) Office 365
Communications & Networking
1 34 (39.53%) WAN
2 28 (32.56%) LAN
3 19 (22.09%) TCP/IP
4 17 (19.77%) VPN
5 14 (16.28%) Firewall
6 13 (15.12%) Wireless
7 11 (12.79%) Internet
7 11 (12.79%) DNS
8 9 (10.47%) DHCP
8 9 (10.47%) Wi-Fi
9 6 (6.98%) SAN
10 5 (5.81%) ADSL
10 5 (5.81%) Cisco IOS
11 2 (2.33%) IP Telephony
11 2 (2.33%) Intranet
12 1 (1.16%) VoIP
12 1 (1.16%) SMTP
12 1 (1.16%) DWDM
12 1 (1.16%) 3G
12 1 (1.16%) Intrusion Detection
Database & Business Intelligence
1 11 (12.79%) SQL Server
2 4 (4.65%) Relational Database
2 4 (4.65%) MySQL
2 4 (4.65%) RDBMS
3 1 (1.16%) MS Access
3 1 (1.16%) SQL Server Reporting Services
3 1 (1.16%) SQL Server 2005
3 1 (1.16%) Oracle Database
3 1 (1.16%) SQL Server 2008
Development Applications
1 1 (1.16%) Visual Studio
General
1 3 (3.49%) Finance
2 2 (2.33%) Advertising
3 1 (1.16%) Automotive
3 1 (1.16%) Manufacturing
3 1 (1.16%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (4.65%) .NET
2 3 (3.49%) HTML
2 3 (3.49%) CSS
3 1 (1.16%) Web Services
3 1 (1.16%) XML
3 1 (1.16%) ASP.NET
Miscellaneous
1 18 (20.93%) Blackberry
2 5 (5.81%) Smartphone
3 4 (4.65%) CMDB
4 3 (3.49%) PDA
5 2 (2.33%) iPad
5 2 (2.33%) iPhone
5 2 (2.33%) Handset
5 2 (2.33%) Management Information System
6 1 (1.16%) Thin Client
6 1 (1.16%) Clustering
6 1 (1.16%) Mobile App
6 1 (1.16%) Learning Management System
6 1 (1.16%) Fat Client
6 1 (1.16%) CCTV
6 1 (1.16%) Statistics
Operating Systems
1 72 (83.72%) Windows
2 40 (46.51%) Windows XP
3 30 (34.88%) Windows Server 2008
4 29 (33.72%) Windows Server 2003
5 22 (25.58%) Windows 7
6 14 (16.28%) Windows 8
7 11 (12.79%) Windows Server 2012
8 7 (8.14%) Linux
8 7 (8.14%) Android
9 5 (5.81%) Mac OS X
9 5 (5.81%) Windows Mobile
10 4 (4.65%) BlackBerry OS
10 4 (4.65%) UNIX
10 4 (4.65%) Solaris
10 4 (4.65%) Windows 2000
11 3 (3.49%) Windows 2000 Server
11 3 (3.49%) Apple iOS
12 2 (2.33%) Windows Phone 7
12 2 (2.33%) Windows Phone
13 1 (1.16%) Windows NT
Processes & Methodologies
1 11 (12.79%) ITIL
2 5 (5.81%) E-Commerce
2 5 (5.81%) Password Management
2 5 (5.81%) Change Control
3 4 (4.65%) Risk Analysis
3 4 (4.65%) Configuration Management
4 3 (3.49%) CRM
4 3 (3.49%) Logistics
4 3 (3.49%) Stakeholder Management
5 2 (2.33%) Incident Management
5 2 (2.33%) Problem Management
5 2 (2.33%) Fault Management
5 2 (2.33%) Mobile Device Management
5 2 (2.33%) Service Management
6 1 (1.16%) Business Intelligence
6 1 (1.16%) Project Management
6 1 (1.16%) BCP
6 1 (1.16%) Service Delivery
6 1 (1.16%) Change Management
6 1 (1.16%) Disaster Recovery
Programming Languages
1 16 (18.60%) SQL
2 4 (4.65%) Shell Script
2 4 (4.65%) Java
2 4 (4.65%) Perl
3 3 (3.49%) PHP
3 3 (3.49%) C
3 3 (3.49%) C++
4 2 (2.33%) VB.NET
5 1 (1.16%) VBA
5 1 (1.16%) C#
Qualifications
1 11 (12.79%) Microsoft Certification
2 7 (8.14%) CCNA
2 7 (8.14%) Cisco Certification
2 7 (8.14%) MCSE
3 5 (5.81%) MCP
3 5 (5.81%) MCTS
3 5 (5.81%) Degree
3 5 (5.81%) MCITP
4 2 (2.33%) Security Cleared
5 1 (1.16%) MCSA
5 1 (1.16%) CCNP
5 1 (1.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (17.44%) SLA
System Software
1 54 (62.79%) Active Directory
2 13 (15.12%) VMware Infrastructure
3 9 (10.47%) Terminal Server
4 4 (4.65%) Terminal Services
5 3 (3.49%) Hyper-V
6 2 (2.33%) vSphere
6 2 (2.33%) KVM
6 2 (2.33%) VMware ESX
7 1 (1.16%) XenApp
Systems Management
1 10 (11.63%) SCCM
2 6 (6.98%) Backup Exec
3 5 (5.81%) Norton AntiVirus
4 4 (4.65%) Systems Management Server (SMS)
5 2 (2.33%) SCOM
6 1 (1.16%) MAILsweeper
6 1 (1.16%) SCSM
6 1 (1.16%) EMC NetWorker
Vendors
1 33 (38.37%) Microsoft
2 25 (29.07%) VMware
3 24 (27.91%) Citrix
4 20 (23.26%) Cisco
5 10 (11.63%) Dell
6 8 (9.30%) Apple
7 7 (8.14%) HP
8 5 (5.81%) Sophos
8 5 (5.81%) Symantec
9 4 (4.65%) Toshiba
9 4 (4.65%) Sybase
9 4 (4.65%) Sage
9 4 (4.65%) Intel
10 3 (3.49%) Salesforce.com
10 3 (3.49%) Progress
11 2 (2.33%) MobileIron
12 1 (1.16%) Oracle
12 1 (1.16%) CommVault
12 1 (1.16%) Lotus
12 1 (1.16%) Nortel
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: 3 days ago
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Birmingham
Simplified Recruitment
Salary: £18,000 - £20,000 per Annum
Posted: 8 days ago
Worcestershire
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum + Benefits
Posted: 19 days ago