The statistics below represent IT jobs advertised across the West Midlands region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 212 161 175
Rank change year-on-year
-51 +14
Permanent jobs requiring a 2nd Line Support 30 61 45
As % of all permanent IT jobs located in the West Midlands 0.49% 1.16% 0.88%
As % of the Job Titles category 0.51% 1.19% 0.91%
Number of salaries quoted 27 57 45
Median salary £23,922 £23,000 £23,250
Median salary % change year-on-year
+4.00% -1.07%
90% offered a salary of more than £21,000 £21,400 £19,000
10% offered a salary of more than £27,500 £26,500 £25,500
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5868 5125 4951
As % of all permanent IT jobs located in the West Midlands 96.40% 97.10% 96.45%
Number of salaries quoted 4626 4293 4171
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,750 £24,500 £22,500
10% offered a salary of more than £60,000 £57,500 £59,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -11 9 £23,500 -10.47% 3
Staffordshire -1 8 £24,000 +9.09%
Solihull +10 3 £22,500 -
Walsall - 3 £26,000 -
Warwickshire -9 2 £23,922 -9.72% 2
Shropshire -20 2 £21,500 -6.52%
Coventry +1 1 £22,500 -7.21%
Worcestershire -10 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 2nd Line Support in the job title.

1 61 (65.59%) Windows
2 38 (40.86%) Active Directory
3 31 (33.33%) Microsoft
3 31 (33.33%) Windows Server
4 24 (25.81%) VMware
5 21 (22.58%) SQL Server
6 20 (21.51%) Windows Server 2012
7 18 (19.35%) Hyper-V
8 15 (16.13%) VMware Infrastructure
9 14 (15.05%) Windows 7
9 14 (15.05%) Windows Server 2003
10 13 (13.98%) SLA
10 13 (13.98%) MS Office
10 13 (13.98%) ITIL
10 13 (13.98%) Linux
10 13 (13.98%) Windows Server 2008
11 12 (12.90%) MS Excel
11 12 (12.90%) MS Exchange
12 11 (11.83%) VoIP
12 11 (11.83%) Microsoft Certification
12 11 (11.83%) VLAN
13 10 (10.75%) WAN
14 9 (9.68%) LAN
14 9 (9.68%) SQL
14 9 (9.68%) TCP/IP
14 9 (9.68%) Telecoms
15 8 (8.60%) Server Building
15 8 (8.60%) McAfee ePO
15 8 (8.60%) Degree
15 8 (8.60%) Finance

2nd Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (12.90%) MS Exchange
2 8 (8.60%) Site Server
3 6 (6.45%) Exchange Server 2010
4 3 (3.23%) Moodle
4 3 (3.23%) SugarCRM
5 2 (2.15%) Exchange Server 2013
5 2 (2.15%) GroupWise
5 2 (2.15%) IIS
5 2 (2.15%) Skype for Business
5 2 (2.15%) WordPress
6 1 (1.08%) Exchange Server 2007
6 1 (1.08%) IBM Notes
6 1 (1.08%) JBoss
Applications
1 13 (13.98%) MS Office
2 12 (12.90%) MS Excel
3 1 (1.08%) MS PowerPoint
Business Applications
1 1 (1.08%) SAP Oil and Gas
Cloud Services
1 3 (3.23%) Office 365
2 1 (1.08%) Cloud Computing
2 1 (1.08%) Microsoft Azure
2 1 (1.08%) SaaS
Communications & Networking
1 11 (11.83%) VLAN
1 11 (11.83%) VoIP
2 10 (10.75%) WAN
3 9 (9.68%) LAN
3 9 (9.68%) TCP/IP
4 7 (7.53%) Firewall
5 4 (4.30%) PBX
6 3 (3.23%) Asterisk PBX
6 3 (3.23%) DHCP
6 3 (3.23%) DNS
6 3 (3.23%) Internet
6 3 (3.23%) Network Security
7 2 (2.15%) CTI
7 2 (2.15%) DWDM
7 2 (2.15%) Intranet
7 2 (2.15%) IP Telephony
7 2 (2.15%) Unified Communications
8 1 (1.08%) HTTP
8 1 (1.08%) SAN
8 1 (1.08%) VPN
Database & Business Intelligence
1 21 (22.58%) SQL Server
2 4 (4.30%) MySQL
3 2 (2.15%) SQL Server Reporting Services
Development Applications
1 3 (3.23%) Git (software)
2 2 (2.15%) Hudson
General
1 9 (9.68%) Telecoms
2 8 (8.60%) Finance
3 4 (4.30%) Automotive
4 2 (2.15%) Financial Institution
4 2 (2.15%) Law
4 2 (2.15%) Manufacturing
5 1 (1.08%) Electronics
5 1 (1.08%) French Language
5 1 (1.08%) German Language
5 1 (1.08%) Marketing
Libraries, Frameworks & Software Standards
1 5 (5.38%) CSS
1 5 (5.38%) HTML
2 3 (3.23%) LAMP
2 3 (3.23%) Web Services
3 2 (2.15%) .NET
3 2 (2.15%) EDI
3 2 (2.15%) XMPP
Miscellaneous
1 5 (5.38%) EPoS
2 4 (4.30%) Data Centre
3 3 (3.23%) Driving Licence
4 2 (2.15%) Blackberry
4 2 (2.15%) Computer Science
4 2 (2.15%) Management Information System
4 2 (2.15%) Mobile Computing
5 1 (1.08%) Analytical Skills
5 1 (1.08%) CMDB
5 1 (1.08%) Life Science
5 1 (1.08%) Replication
5 1 (1.08%) User Experience
Operating Systems
1 61 (65.59%) Windows
2 31 (33.33%) Windows Server
3 20 (21.51%) Windows Server 2012
4 14 (15.05%) Windows 7
4 14 (15.05%) Windows Server 2003
5 13 (13.98%) Linux
5 13 (13.98%) Windows Server 2008
6 5 (5.38%) Unix
6 5 (5.38%) Windows 8
6 5 (5.38%) Windows XP
7 3 (3.23%) Android
7 3 (3.23%) Apple iOS
8 2 (2.15%) Red Hat Enterprise Linux
8 2 (2.15%) Windows 10
8 2 (2.15%) Windows Mobile
Processes & Methodologies
1 13 (13.98%) ITIL
2 8 (8.60%) Server Building
3 6 (6.45%) Continuous Improvement
4 5 (5.38%) Problem Management
5 4 (4.30%) Configuration Management
5 4 (4.30%) ITSM
5 4 (4.30%) Logistics
6 3 (3.23%) Change Management
6 3 (3.23%) CRM
6 3 (3.23%) ERP
6 3 (3.23%) Open Source
6 3 (3.23%) Performance Management
6 3 (3.23%) Project Management
6 3 (3.23%) Root Cause Analysis
6 3 (3.23%) Service Management
6 3 (3.23%) Ticket Management
7 2 (2.15%) Data Protection
7 2 (2.15%) Fault Management
7 2 (2.15%) Mobile Device Management
7 2 (2.15%) Technical Analysis
Programming Languages
1 9 (9.68%) SQL
2 5 (5.38%) PHP
3 4 (4.30%) JavaScript
4 3 (3.23%) C#
Qualifications
1 11 (11.83%) Microsoft Certification
2 8 (8.60%) Degree
3 7 (7.53%) MCSE
4 6 (6.45%) MCSA
5 5 (5.38%) MCP
6 4 (4.30%) Cisco Certification
6 4 (4.30%) MCITP
7 3 (3.23%) Security Cleared
8 2 (2.15%) CCNA
8 2 (2.15%) CCNP
8 2 (2.15%) DBS Check
8 2 (2.15%) MCTS
9 1 (1.08%) SC Cleared
Quality Assurance & Compliance
1 13 (13.98%) SLA
System Software
1 38 (40.86%) Active Directory
2 18 (19.35%) Hyper-V
3 15 (16.13%) VMware Infrastructure
4 1 (1.08%) BitLocker
4 1 (1.08%) Microsoft Virtual Server
4 1 (1.08%) vSphere
Systems Management
1 8 (8.60%) McAfee ePO
2 7 (7.53%) SCCM
3 3 (3.23%) Backup Exec
3 3 (3.23%) Cisco CUCM
4 2 (2.15%) Cisco UCCE
4 2 (2.15%) Cisco UCCX
5 1 (1.08%) Norton AntiVirus
5 1 (1.08%) SCOM
Vendors
1 31 (33.33%) Microsoft
2 24 (25.81%) VMware
3 8 (8.60%) Intel Security
4 6 (6.45%) Cisco
5 5 (5.38%) Avaya
6 4 (4.30%) Citrix
6 4 (4.30%) Veeam
7 3 (3.23%) Apple
7 3 (3.23%) Symantec
8 2 (2.15%) NetApp
8 2 (2.15%) Novell
8 2 (2.15%) Oracle
8 2 (2.15%) Red Hat
8 2 (2.15%) SAP
8 2 (2.15%) Siemens
9 1 (1.08%) CheckPoint
9 1 (1.08%) EMC
9 1 (1.08%) HP
9 1 (1.08%) Lotus
9 1 (1.08%) Nokia
Warwick, Warwickshire
Iress
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £29000.00 per annum
Posted: 4 days ago
Birmingham, United Kingdom
Money Advice Trust
Salary: £ 23,220 per annum + pension
Posted: 7 days ago
Warwick, Warwickshire
Iress
Posted: 27 days ago