The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the West Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 148 158 169
Rank change year-on-year
+10 +11
Permanent jobs requiring a 2nd Line Support 59 40 28
As % of all permanent IT jobs located in the West Midlands 1.18% 0.91% 0.59%
As % of the Job Titles category 1.23% 0.96% 0.61%
Number of salaries quoted 47 37 23
Average salary £25,000 £22,000 £24,000
Average salary % change year-on-year
+13.63% -8.33%
90% offered a salary of more than £22,450 £19,850 £21,000
10% offered a salary of more than £28,100 £26,650 £35,800
UK excluding London average salary £25,000 £25,000 £24,075
% change year-on-year
- +3.84%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
4810 4165 4561
As % of all permanent IT jobs located in the West Midlands 95.80% 94.42% 96.33%
Number of salaries quoted 4236 3466 3976
Average salary £38,000 £37,500 £36,000
Average salary % change year-on-year
+1.33% +4.16%
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the West Midlands

2nd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the West Midlands region.

2nd Line Support Salary Trend in the West Midlands

2nd Line Support
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the West Midlands region over the 3 months to 27 January 2015.

2nd Line Support Salary Histogram in the West Midlands

2nd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the West Midlands region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 26 £25,000 - 4
Staffordshire +12 14 £24,500 +11.36%
Coventry -3 5 £26,500 +15.21% 1
Herefordshire +1 3 £23,000 -7.99%
Shropshire -10 3 £22,500 +12.50% 3
Warwickshire -13 2 £28,750 +30.68% 1
Walsall - 2 £25,000 -
Wolverhampton - 2 £25,500 -
Solihull 0 1 £22,500 -6.25%
Dudley - 1 £27,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 January 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 94 (83.93%) Windows
2 57 (50.89%) Active Directory
3 44 (39.29%) Microsoft
4 30 (26.79%) MS Exchange
5 29 (25.89%) Windows Server 2008
6 28 (25.00%) Windows 7
7 27 (24.11%) MS Excel
8 26 (23.21%) LAN
9 25 (22.32%) ITIL
10 24 (21.43%) WAN
11 22 (19.64%) VMware
12 21 (18.75%) Blackberry
13 20 (17.86%) MS Office
14 19 (16.96%) SQL
14 19 (16.96%) Citrix
15 18 (16.07%) Windows XP
15 18 (16.07%) Firewall
16 17 (15.18%) Windows Server 2012
17 16 (14.29%) Windows Server 2003
18 15 (13.39%) UNIX
18 15 (13.39%) SQL Server
18 15 (13.39%) Windows 8
19 14 (12.50%) Apple
19 14 (12.50%) HP
19 14 (12.50%) Microsoft Certification
20 13 (11.61%) DNS
21 12 (10.71%) Cisco
22 11 (9.82%) VPN
22 11 (9.82%) ITIL Certification
22 11 (9.82%) SAN

2nd Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 January 2015, IT jobs across the West Midlands region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (26.79%) MS Exchange
2 6 (5.36%) Blackberry Enterprise Server
2 6 (5.36%) Exchange Server 2003
2 6 (5.36%) Exchange Server 2007
2 6 (5.36%) Exchange Server 2010
3 4 (3.57%) WebLogic
4 3 (2.68%) Exchange Server 2013
4 3 (2.68%) SharePoint
5 1 (0.89%) IIS
5 1 (0.89%) Lync
Applications
1 27 (24.11%) MS Excel
2 20 (17.86%) MS Office
3 2 (1.79%) MS PowerPoint
4 1 (0.89%) Adobe Creative Suite
4 1 (0.89%) MS Project
4 1 (0.89%) MS Visio
Cloud Services
1 4 (3.57%) Office 365
Communications & Networking
1 26 (23.21%) LAN
2 24 (21.43%) WAN
3 18 (16.07%) Firewall
4 13 (11.61%) DNS
5 11 (9.82%) VPN
5 11 (9.82%) SAN
6 9 (8.04%) TCP/IP
6 9 (8.04%) DHCP
7 6 (5.36%) VLAN
8 5 (4.46%) IP Telephony
9 4 (3.57%) MPLS
10 3 (2.68%) DSL
10 3 (2.68%) Internet
10 3 (2.68%) Wireless
10 3 (2.68%) VoIP
11 2 (1.79%) Cisco IOS
12 1 (0.89%) Ethernet
12 1 (0.89%) ADSL
12 1 (0.89%) IPv4
Database & Business Intelligence
1 15 (13.39%) SQL Server
2 2 (1.79%) SQL Server Analysis Services
2 2 (1.79%) SQL Server 2008
3 1 (0.89%) MySQL
3 1 (0.89%) SQL Server Reporting Services
3 1 (0.89%) SQL Server 2005
3 1 (0.89%) SQL Server Integration Services
General
1 11 (9.82%) Finance
2 7 (6.25%) Law
2 7 (6.25%) Legal
3 1 (0.89%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.89%) .NET
Miscellaneous
1 21 (18.75%) Blackberry
2 9 (8.04%) User Experience
3 5 (4.46%) EqualLogic
3 5 (4.46%) Computer Science
4 3 (2.68%) Management Information System
5 2 (1.79%) Smartphone
5 2 (1.79%) CMDB
5 2 (1.79%) Mobile Computing
6 1 (0.89%) iPad
6 1 (0.89%) Analytical Skills
6 1 (0.89%) iPhone
6 1 (0.89%) Client/Server
6 1 (0.89%) EPoS
6 1 (0.89%) PDA
6 1 (0.89%) Statistics
Operating Systems
1 94 (83.93%) Windows
2 29 (25.89%) Windows Server 2008
3 28 (25.00%) Windows 7
4 18 (16.07%) Windows XP
5 17 (15.18%) Windows Server 2012
6 16 (14.29%) Windows Server 2003
7 15 (13.39%) Windows 8
7 15 (13.39%) UNIX
8 9 (8.04%) Linux
9 5 (4.46%) VMS
9 5 (4.46%) Android
9 5 (4.46%) Apple iOS
10 3 (2.68%) Windows Mobile
10 3 (2.68%) Windows Vista
11 2 (1.79%) Mac OS
12 1 (0.89%) Windows 2000 Server
12 1 (0.89%) Debian
12 1 (0.89%) Ubuntu
12 1 (0.89%) Mac OS X
12 1 (0.89%) SUSE Linux Enterprise Server
Processes & Methodologies
1 25 (22.32%) ITIL
2 11 (9.82%) Service Delivery
3 10 (8.93%) Time Management
4 6 (5.36%) Service Management
5 4 (3.57%) Incident Management
5 4 (3.57%) Problem Management
5 4 (3.57%) ERP
5 4 (3.57%) Configuration Management
5 4 (3.57%) Continuous Improvement
6 3 (2.68%) Disaster Recovery
7 2 (1.79%) Migration
7 2 (1.79%) Business Continuity
7 2 (1.79%) Release Management
7 2 (1.79%) Business Analysis
7 2 (1.79%) Web Application Development
7 2 (1.79%) Software Deployment
8 1 (0.89%) Mobile Device Management
8 1 (0.89%) Kalman Filter
8 1 (0.89%) Mentoring
8 1 (0.89%) Software License Management
Programming Languages
1 19 (16.96%) SQL
2 9 (8.04%) PL/SQL
3 3 (2.68%) VBA
4 1 (0.89%) C#
4 1 (0.89%) VBScript
4 1 (0.89%) VB
4 1 (0.89%) VB.NET
Qualifications
1 14 (12.50%) Microsoft Certification
2 11 (9.82%) ITIL Certification
3 9 (8.04%) MCSE
4 6 (5.36%) CCNA
4 6 (5.36%) CCA
4 6 (5.36%) Citrix Certification
4 6 (5.36%) Cisco Certification
5 4 (3.57%) MCITP
6 2 (1.79%) MOS
6 2 (1.79%) MCP
6 2 (1.79%) MCSA
7 1 (0.89%) Network+ Certification
7 1 (0.89%) MCDST
7 1 (0.89%) Degree
Quality Assurance & Compliance
1 8 (7.14%) SLA
System Software
1 57 (50.89%) Active Directory
2 9 (8.04%) VMware Infrastructure
3 7 (6.25%) Hyper-V
4 6 (5.36%) vSphere
5 5 (4.46%) vCloud
6 4 (3.57%) XenApp
7 2 (1.79%) VMware ESXi
8 1 (0.89%) XenServer
8 1 (0.89%) XenDesktop
8 1 (0.89%) VMware ESX
8 1 (0.89%) VMware Workstation
8 1 (0.89%) Microsoft Virtual Server
Systems Management
1 9 (8.04%) SCCM
2 6 (5.36%) Backup Exec
3 3 (2.68%) WSUS
Vendors
1 44 (39.29%) Microsoft
2 22 (19.64%) VMware
3 19 (16.96%) Citrix
4 14 (12.50%) Apple
4 14 (12.50%) HP
5 12 (10.71%) Cisco
6 9 (8.04%) Sybase
6 9 (8.04%) Dell
7 7 (6.25%) NetApp
8 6 (5.36%) SonicWALL
9 5 (4.46%) LANDesk
9 5 (4.46%) WatchGuard
9 5 (4.46%) Symantec
9 5 (4.46%) Avaya
10 4 (3.57%) IBM
10 4 (3.57%) Mitel
11 3 (2.68%) Remedy
12 2 (1.79%) McAfee
12 2 (1.79%) Toshiba
12 2 (1.79%) Kofax
Birmingham
Searchability
Salary: £22000 - £26000 per annum
Posted: Yesterday
Telford, Shropshire
Experis Ltd
Salary: £21000.00 - £25000.00 per annum + Benefits
Posted: Yesterday
Telford, Shropshire
Spring Technology
Salary: £20000.00 - £28000.00 per annum
Posted: Yesterday
Nuneaton, Warwickshire
Big Red Recruitment
Salary: £18000 - £25000 per annum + benefits
Posted: 5 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum
Posted: 14 days ago
Coventry
Nigel Frank International Limited - Newcastle
Salary: £23000 - £25000 per annum + Benefits / Home Working / Bonus
Posted: 19 days ago
West Midlands
Jumar Solutions
Posted: 20 days ago
Telford
Quantica Technology - London
Salary: £25000 per annum
Posted: 22 days ago