Customer Service Jobs in Worcester

Customer Service
Worcestershire > Worcester

The following table provides summary statistics for permanent job vacancies advertised in Worcester with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 9 2 8
Rank change year-on-year -7 +6 +1
Permanent jobs citing Customer Service 16 24 10
As % of all permanent jobs advertised in Worcester 12.60% 40.68% 13.70%
As % of the Processes & Methodologies category 17.39% 41.38% 14.71%
Number of salaries quoted 11 12 3
10th Percentile £14,000 £26,963 £22,600
25th Percentile £24,999 £37,875 £24,625
Median annual salary (50th Percentile) £25,000 £39,195 £28,000
Median % change year-on-year -36.22% +39.98% +27.27%
75th Percentile £26,125 £44,719 £43,250
90th Percentile £31,000 £48,750 £52,400
Worcestershire median annual salary £25,000 £42,500 £36,500
% change year-on-year -41.18% +16.44% +12.31%

All Process and Methodology Skills
Worcester

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Worcester with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 92 58 68
As % of all permanent jobs advertised in Worcester 72.44% 98.31% 93.15%
Number of salaries quoted 85 38 60
10th Percentile £25,950 £26,338 £31,250
25th Percentile £30,000 £31,875 £40,813
Median annual salary (50th Percentile) £45,000 £40,000 £50,000
Median % change year-on-year +12.50% -20.00% +17.65%
75th Percentile £50,000 £58,750 £57,688
90th Percentile £60,000 £66,450 £60,625
Worcestershire median annual salary £43,000 £45,000 £45,000
% change year-on-year -4.44% - +12.50%

Customer Service
Job Vacancy Trend in Worcester

Job postings citing Customer Service as a proportion of all IT jobs advertised in Worcester.

Job vacancy trend for Customer Service in Worcester

Customer Service
Salary Trend in Worcester

3-month moving average salary quoted in jobs citing Customer Service in Worcester.

Salary trend for Customer Service in Worcester

Customer Service
Salary Histogram in Worcester

Salary distribution for jobs citing Customer Service in Worcester over the 6 months to 28 April 2024.

Salary histogram for Customer Service in Worcester

Customer Service
Co-occurring Skills and Capabilities in Worcester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (12.50%) Microsoft 365
Communications & Networking
1 2 (12.50%) IPv4
1 2 (12.50%) IPv6
1 2 (12.50%) TCP/IP
2 1 (6.25%) Internet
General
1 16 (100.00%) Social Skills
2 11 (68.75%) Legal
3 2 (12.50%) Advertising
4 1 (6.25%) Finance
4 1 (6.25%) Marketing
Job Titles
1 14 (87.50%) IT Support
2 5 (31.25%) IT Support Technician
2 5 (31.25%) IT Technician
2 5 (31.25%) Support Technician
3 2 (12.50%) 1st Line Support
3 2 (12.50%) Active Directory Engineer
3 2 (12.50%) Microsoft 365 Engineer
3 2 (12.50%) Service Desk Engineer
4 1 (6.25%) IT Manager
4 1 (6.25%) IT Support Manager
4 1 (6.25%) Support Manager
4 1 (6.25%) Systems Manager
4 1 (6.25%) Systems Support
4 1 (6.25%) Systems Support Manager
Miscellaneous
1 2 (12.50%) Self-Motivation
Operating Systems
1 2 (12.50%) Apple iOS
1 2 (12.50%) Windows
1 2 (12.50%) Windows 10
1 2 (12.50%) Windows 7
1 2 (12.50%) Windows 8
1 2 (12.50%) Windows Server
Processes & Methodologies
1 7 (43.75%) Service Delivery
2 5 (31.25%) ITSM
2 5 (31.25%) User Experience
3 2 (12.50%) CRM
3 2 (12.50%) Disaster Recovery
3 2 (12.50%) Mathematics
4 1 (6.25%) Asset Management
4 1 (6.25%) Continuous Improvement
4 1 (6.25%) E-Commerce
4 1 (6.25%) Performance Monitoring
4 1 (6.25%) Strategic Planning
Quality Assurance & Compliance
1 1 (6.25%) GDPR
System Software
1 2 (12.50%) Active Directory
Vendors
1 8 (50.00%) Microsoft
2 2 (12.50%) Apple