The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Worcestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 44 - 45
Rank change year-on-year
- 0
Permanent jobs requiring a 2nd Line Support 1 0 3
As % of all permanent IT jobs located in Worcestershire 0.36% - 1.27%
As % of the Job Titles category 0.37% - 1.37%
Number of salaries quoted 1 0 2
Average salary £25,000 - £27,500
UK excluding London average salary £24,000 £25,000 £25,000
% change year-on-year
-4.00% -
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Worcestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Worcestershire
Permanent IT job ads with a match in the
Job Titles category
269 226 219
As % of all permanent IT jobs located in Worcestershire 98.18% 97.84% 92.80%
Number of salaries quoted 229 197 198
Average salary £35,000 £37,500 £32,500
Average salary % change year-on-year
-6.66% +15.38%
90% offered a salary of more than £22,500 £25,000 £23,000
10% offered a salary of more than £47,500 £45,000 £45,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Worcestershire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Worcestershire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Worcestershire

2nd Line Support
Salary Trend in Worcestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Worcestershire region.

2nd Line Support Salary Trend in Worcestershire

2nd Line Support
Top 30 Related IT Skills in Worcestershire

For the 6 months to 22 August 2014, IT jobs across the Worcestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 5 (100.00%) Windows
2 3 (60.00%) SQL
2 3 (60.00%) Microsoft
2 3 (60.00%) Active Directory
2 3 (60.00%) TCP/IP
2 3 (60.00%) Windows 7
3 2 (40.00%) Windows Server 2012
3 2 (40.00%) VMware
3 2 (40.00%) Windows Server 2008
3 2 (40.00%) Citrix
3 2 (40.00%) Windows Server 2003
3 2 (40.00%) Linux
4 1 (20.00%) MCSE
4 1 (20.00%) Tomcat
4 1 (20.00%) Windows XP
4 1 (20.00%) VoIP
4 1 (20.00%) DHCP
4 1 (20.00%) MySQL
4 1 (20.00%) SQL Server
4 1 (20.00%) MCP
4 1 (20.00%) Change Management
4 1 (20.00%) Microsoft Certification
4 1 (20.00%) Apple
4 1 (20.00%) Hyper-V
4 1 (20.00%) Smartphone
4 1 (20.00%) Windows Vista
4 1 (20.00%) Cisco IOS
4 1 (20.00%) Android
4 1 (20.00%) Twitter
4 1 (20.00%) DNS

2nd Line Support
Top Related IT Skills in Worcestershire by Category

For the 6 months to 22 August 2014, IT jobs across the Worcestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) Tomcat
Communications & Networking
1 3 (60.00%) TCP/IP
2 1 (20.00%) VoIP
2 1 (20.00%) DHCP
2 1 (20.00%) Cisco IOS
2 1 (20.00%) DNS
Database & Business Intelligence
1 1 (20.00%) MySQL
1 1 (20.00%) SQL Server
Miscellaneous
1 1 (20.00%) Smartphone
Operating Systems
1 5 (100.00%) Windows
2 3 (60.00%) Windows 7
3 2 (40.00%) Windows Server 2012
3 2 (40.00%) Windows Server 2008
3 2 (40.00%) Windows Server 2003
3 2 (40.00%) Linux
4 1 (20.00%) Windows XP
4 1 (20.00%) Windows Vista
4 1 (20.00%) Android
Processes & Methodologies
1 1 (20.00%) Change Management
Programming Languages
1 3 (60.00%) SQL
Qualifications
1 1 (20.00%) MCSE
1 1 (20.00%) MCP
1 1 (20.00%) Microsoft Certification
System Software
1 3 (60.00%) Active Directory
2 1 (20.00%) Hyper-V
Vendors
1 3 (60.00%) Microsoft
2 2 (40.00%) VMware
2 2 (40.00%) Citrix
3 1 (20.00%) Apple
3 1 (20.00%) Twitter
3 1 (20.00%) Cisco