The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Worcestershire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 44 37 41
Rank change year-on-year
-7 +4
Permanent jobs requiring a 2nd Line Support 2 4 5
As % of all permanent IT jobs located in Worcestershire 0.81% 1.70% 2.49%
As % of the Job Titles category 0.82% 1.74% 2.60%
Number of salaries quoted 2 4 4
Average salary £26,250 £29,750 £23,500
Average salary % change year-on-year
-11.76% +26.59%
90% offered a salary of more than £25,250 £17,750 £22,500
10% offered a salary of more than £27,250 £36,500 £24,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Worcestershire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Worcestershire
Permanent IT job ads with a match in the
Job Titles category
243 230 192
As % of all permanent IT jobs located in Worcestershire 98.38% 97.87% 95.52%
Number of salaries quoted 225 215 178
Average salary £31,500 £36,500 £35,000
Average salary % change year-on-year
-13.69% +4.28%
90% offered a salary of more than £21,500 £21,500 £25,000
10% offered a salary of more than £47,500 £45,000 £45,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Worcestershire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Worcestershire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Worcestershire

2nd Line Support
Salary Trend in Worcestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Worcestershire region.

2nd Line Support Salary Trend in Worcestershire

2nd Line Support
Job Locations in Worcestershire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Worcestershire region over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Worcester +1 1 £27,500 +77.41%
2nd Line Support
West Midlands

2nd Line Support
Top 17 Related IT Skills in Worcestershire

For the 6 months to 23 October 2014, IT jobs across the Worcestershire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 2 (100.00%) Microsoft
1 2 (100.00%) Active Directory
1 2 (100.00%) Windows
1 2 (100.00%) Windows 7
2 1 (50.00%) Windows Server 2012
2 1 (50.00%) SQL
2 1 (50.00%) MS Exchange
2 1 (50.00%) VoIP
2 1 (50.00%) VPN
2 1 (50.00%) Apple
2 1 (50.00%) Firewall
2 1 (50.00%) VMware
2 1 (50.00%) Smartphone
2 1 (50.00%) VMware Infrastructure
2 1 (50.00%) Android
2 1 (50.00%) Windows Server 2008
2 1 (50.00%) Hyper-V

2nd Line Support
Top Related IT Skills in Worcestershire by Category

For the 6 months to 23 October 2014, IT jobs across the Worcestershire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (50.00%) MS Exchange
Communications & Networking
1 1 (50.00%) VoIP
1 1 (50.00%) VPN
1 1 (50.00%) Firewall
Miscellaneous
1 1 (50.00%) Smartphone
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 7
2 1 (50.00%) Windows Server 2012
2 1 (50.00%) Android
2 1 (50.00%) Windows Server 2008
Programming Languages
1 1 (50.00%) SQL
System Software
1 2 (100.00%) Active Directory
2 1 (50.00%) VMware Infrastructure
2 1 (50.00%) Hyper-V
Vendors
1 2 (100.00%) Microsoft
2 1 (50.00%) Apple
2 1 (50.00%) VMware