1 to 25 of 337 Customer Service Jobs in the North West

Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTech Basic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and more Chester - office based role Previous experience in … customer service , preferably within the banking or financial services industry Apply online or contact Charlie Doyle via/07736 920 086 Who We Are: As a prominent financial institution, our company prioritizes customer satisfaction and community involvement. We offer a diverse array of banking solutions designed to … businesses. Our unwavering dedication to excellence and ethical business practices underscores our commitment to being a reliable and trustworthy partner in the financial sector. Customer Service Specialist Benefits: Be part of an innovative and fast-growing FinTech company Opportunities for career growth and development in a dynamic industry more »

growing & leading Technology Consultancy Competitive basic + benefits + monthly commission Do you enjoy interacting with people, building relationships whilst providing high levels of customer service? Are you organised and able to prioritise workloads whilst making things happen? Have you been successful in a customer service … will progress quickly. Key Responsibilities: Client Relationship Manager Support the sales team with a variety of tasks - completing sales orders, assist quotations, administration of customer renewals, work with suppliers, Build strong relationships with and provide a high level of customer service to internal and external stakeholders Answer … Communicate and coordinate with internal colleagues to ensure all orders and projects are delivered Experience Required: Client Relationship Manager Excellent communication skills with a customer service focussed telephone manner Ability to make things happen and get things done Exceptional organisational skills, particularly organising priorities, and various workloads A more »

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges … Understanding the extended customer journey Understanding how to apply different skills and behaviours in various situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

A fantastic opportunity as First Line Customer Support for Digi Dog Tech has become available. Working with industry professionals in a brand newly re-furbished office, you will be providing a friendly and warm welcome to customers and clients, excelling in customer service and be fully supported … by the technical team. Role Providing excellent customer service in a professional and timely manner, your main duties and responsibilities will be: Answering incoming and outbound calls to new and existing customers. Responding to incoming emails, providing full customer service support Maintaining and establishing close working … a professional and timely manner Meet and greet new and existing customers in store providing a professional warm welcome Recording (raising a ticket) for customer service requests for issues in addition to faults, invoice queries, job quotes and any other query raised by a customer or potential more »

Why we need you? The Junior Customer Support Consultant (or Associate Support Consultant, as we call it internally)is part of the Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our … our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to more »

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and … technology. Role The role of a Customer Experience Specialist Service Advisor Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving … challenges Understanding the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop more »

and Software company based in Bury St Edmunds. As the Technical Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. If you have strong experience in Customer Service and have an interest in Technology please … 37.5 Hour work week Key Responsibilities: Lead and manage the technical team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests … Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs Qualifications and Experience: Previous experience in a similar role with strong Customer Service more »

Customer Service Advisor - Non Vocal via Email and Social Media Based in Burnley Offering £11.44 per hour - paid weekly, every Friday! We are currently recruiting for one of the leading online retailers for their existing customer service team. This company is hugely established in the industry … and is growing constantly, so we are looking for someone who is driven with long term aspirations within customer service/office work. You will be provided with full training for this role and supported throughout the process so if you haven't done this type of role … to then go permanent so we're looking for candidates who are wanting a long term position. What will you be doing? Responding to customer queries across various IT and Social Media platforms, queries will be in connection to; refunds, exchanges, sizing, deliveries, product/stock enquiries etc. Providing more »

key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Reporting to the Customer Service Team Leader, in this role you will be working in a small … team working closely with External Sales Teams and Engineering departments. In this role you will be responsible for providing exceptional levels of customer service, produce sales quotations, pre-qualification documents, technical proposals and other forms of information required by the customer and progress outstanding quotations within pre … agreed timescales and report accordingly. This role would suit a person who has experience within a customer service environment and is looking to progress their career within technical sales. Experience Required Experience of working to technical specifications Experience of dealing with customer quotations Can provide exceptional customer more »

key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Reporting to the Customer Service Team Leader, in this role you will be working in a small … team working closely with External Sales Teams and Engineering departments. In this role you will be responsible for providing exceptional levels of customer service, produce sales quotations, pre-qualification documents, technical proposals and other forms of information required by the customer and progress outstanding quotations within pre … agreed timescales and report accordingly. This role would suit a person who has experience within a customer service environment and is looking to progress their career within technical sales. Experience Required Experience of working to technical specifications Experience of dealing with customer quotations Can provide exceptional customer more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

As a Customer Experience Specialist Star Expert Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology. … Role The role of a Customer Experience Specialist Star Expert Apprentice expert: Understanding your customers and the business Developing knowledge of relevant regulations and legislation Using appropriate resources and technology to meet the needs of customers Keeping up to date with the most recent product information Resolving challenges Understanding … the extended customer journey Understanding how to apply different skills and behaviours in various different situations Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture Apply knowledge and skills to find solutions to complex challenges Analyse service levels and develop options for more »

Are you looking for an opportunity to join a dynamic team in a fast-paced environment? We are currently seeking a detail-oriented Customer service delivery coordinator to join a renowned energy supplier in Bury. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this position could be the perfect fit for you. You will be working Monday to Friday 8:30-5:00pm. In return for your hard work, you’ll receive a starting salary of £23,000-£27,000 + bonus + benefits and the opportunity to develop … Responsibilities: Acting as the primary point of contact for key clients through various channels such as telephone, email, and live chat. Accurately processing all customer requests in a timely manner. Proactively resolving any customer queries, ensuring customer satisfaction. Ensuring accurate data entry and setup of customer more »

fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem solving, logistical thinking, with … targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic … team members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance more »

Join Our Team as a Customer Service & Logistics Team Leader! Are you ready to take the lead in shaping the future of consumer goods logistics? Spectrum Brands UK, home to iconic brands like Russell Hobbs and Remington, is seeking a dynamic individual to join our team as a … Customer Service & Logistics Team Leader in our Appliances division. At Spectrum Brands UK, we're not just about products; we're about innovation, excellence, and creating meaningful connections with our customers. As a leader in the industry, we serve a diverse clientele and pride ourselves on delivering top … quality products to households across the UK. The Role As the Customer Service & Logistics Team Leader, you'll play a pivotal role in ensuring seamless operations and exceeding customer expectations. Lead a team of 4 dedicated professionals, drive a culture of trust and collaboration, and unleash your more »

Scheduling team to achieve maximum productivity of operatives across multiple workstreams by managing appointments and responding to emergencies, whilst providing a high level of customer service ensure all diaries are organised and maximised to ensure optimum productivity ensure all operatives have started PDAs and attended first appointment by … authorising carding of address. ensure works requiring authority are identified and correctly processed through the system. monitor and appoint dashboard jobs left by the customer service centre due to no availability of appointments and take necessary steps to arrange appointments as appropriate. Ensure written correspondence to tenant and … contact tenant/operative to confirm failure cause and re-schedule as appropriate or feedback root cause for further investigation by supervisors. liaise with Customer Service Centre and supervisors to ensure all necessary follow up works are detailed and scheduled liaise with sub-contractors and ensure works are more »

Swarm Training is working with OneFile with their search for a Level 2 Customer Service Apprentice. This is an excellent chance to kickstart your career within a highly successful team and work within a fast-paced and exciting industry. Role During this apprenticeship, you will provide a vital … service to customers, by accurately inputting qualification data from various sources, into OneFile’s internal database. This allows customers to track the progress of their learners and use the main features of the products. You will provide advice to customers on the layout of a qualification, to help track … Training will be with us – Swarm Training, a national provider of apprenticeships throughout the UK. The successful candidate will work towards the Level 2 Customer Service qualification, this apprenticeship will take 12 months to complete with assessments. Functional Skills in maths and English, if required. Training schedule has more »

Description Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer … of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … troubleshooting to ensure we are providing value. On a daily basis you will be using your abilities to combine your technical skills, creativity and customer focus to deliver great solutions to our customers and ensure they get the best out of our technologies and solutions. Plan, design, estimate, develop more »

Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make … Security and Risk Mitigation business… https://www.nccgroup.com/uk/Role Purpose Working as part of the internal IT department, in the Service Desk Team, you will provide 1st and 2nd line IT support in accordance with best practice to ensure accurate recording of all reported incidents … changes and service requests that affect IT infrastructure and networks, resulting in timely and cost-effective resolutions within specified service level agreements. You will also provide an appropriate, but high level of customer service in carrying out employee administration tasks globally. Key Accountabilities Employee Administration To more »

VCG Technology Services Limited are looking for a 1st Line Support Technician with excellent customer service skills to join the team. The 1st Line Support Technician is responsible for managing incoming queries and help requests from end users through email, customer portals, or phone calls. This role … are seeking individuals who are early in their technical careers and have a genuine passion for providing exceptional support to customers in a technical customer service setting. Key Responsibilities The 1st Line Support Technician role includes: Providing a helpful and polite first level support service through taking … calls and handling the resulting incidents or service requests Effective logging and fault analysis Service request ownership and prioritisation Allocation to relevant parties Providing regular call status updates Maintaining a technical knowledge of all supported products and undertaking training when necessary to update any required skills set Dealing more »

Apprentice Sales Administrator for a Technology Solutions Provider based in Cheadle. You will undertake your Level 2 Customer Service Practitioner qualification. Role Ensuring clients receive support, product and service in timely manner Customer data capture and order reporting Order processing Building and maintaining client relationships Preparing … sales reports and renewal reports for customer Monitoring and assisting client requests Providing first class service to customers Training Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English. Work based learning. A great opportunity to develop your career with an … employer who supports continuing professional development. Apprenticeship Standard Customer service practitioner (level 2) Training Provider NORTH LANCS. TRAINING GROUP LIMITED(THE) Working Week Monday - Friday 8.30am - 5.00pm/45 minutes lunch/38.75 hours per week. Expected Duration 17 Months Positions Available 1 Closing Date Saturday, 7th September more »

about Ricoh Today What you will be doing We are currently looking to recruit a well-motivated Site Services Specialist to deliver an exceptional customer service by offering a support in a print and mail room function, which is aligned to Ricoh`s Lines of Business and the … Customers` requirements, for one of our prestigious clients based in Nottingham. To deliver an efficient Print Room Service and Service Bar to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the more »

Service Desk Agent Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed … people to provide 1st line support for one of our long-term partners? We are looking for a Service Desk Agent to join and expand our 1st line team based within our office in Manchester. Your role will be to provide first class customer service while problem … solving and dealing with an array of queries and faults being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's. Your experience Educated to GCSE more »

ensure an effective, efficient and compliant operation that meets all the conflicting needs of the business. Ensure that the short-term resource plan satisfies service and compliance requirements. Delivering exceptional customer service at every touchpoint. You will play a pivotal role in the delivery of the Aether … customer service standards, supporting the Aether operation to deliver Manchester Airports most premium customer journey. Responsible for opening and closing Aether terminal and facilities. Undertake equipment checks and testing of operational areas and write duty logs and notices with agreed protocols. Respond to security breaches, incidents and … on-the-job coaching, however you do need: Excellent leadership and people management skills Experience of leading and managing a team in a legislated service delivery environment First class customer service skills able to demonstrate experience of building effective, lasting professional relationships with customers. Excellent resource utilisation more »

position(8h/week) in our Salomon Store at the Cheshire Oaks Outlet . Your Role You will master all Salomon products and understand customer needs to provide a personalized service. You will accompany and advise customers in order to provide them with a high-level shopping experience, propose … complementary products (additional sales). You will be proficient in Sales Techniques andthe Digital Tools available in store in order to provideoutstanding customer service. You willmaster standard operating procedures, health and safety guidelines, visual merchandisingand community marketing principles. You will be a brand ambassador and leverage the brand service … presence on the sales floor. Main Activities To perform this job successfully, you must be able to perform each essential duty and responsibility satisfactorily: Customer Service: Utilize exceptional customer service skills, sales techniques and product knowledge to connect customers with the right product and drives sales. more »