101 to 125 of 192 ITSM Jobs in the UK excluding London

ways to improve on delivery margins. Key Skills: Proven experience as a Service Delivery Manager or in a similar role. Strong understanding of IT service management frameworks Experience and good knowledge of Aveva PI Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager Previous experience working more »

and database structures Proven BI development experience with ServiceNow expertise Familiarity with relational databases Proficiency in data modeling and reporting tools Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in more »

Item (CI) data mapping between business processes, inventory system and CMDB (CI & relationship models) for service management integration Collaborating with and supporting CMDB/ITSM product vendor to create & manage CI and relationship in CMDB. Preparing a comprehensive data management and governance guideline for data mapping & loading, lifecycle management, administration. more »

knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service Management toolsets. Proven ability to manage complex relationships and situations. Understanding of IT-related procurement processes. Degree level education or equivalent in Contracts Management, or more »

Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be customer facing Strong personal development and motivational more »

while adhering to key business audit requirements. Additionally, you will help define and deliver projects, gather requirements, plan implementations, and ensure adherence to IT Service Management processes. Key Responsibilities: Provide guidance on processes to the IT Delivery Lead and wider infrastructure and data teams. Support planning activities with team leaders more »

resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in IT service management with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »

a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »

a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »

and database structures Proven BI development experience with ServiceNow expertise Familiarity with relational databases Proficiency in data modeling and reporting tools Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP Candidates must be UK based and have the right to work in the UK without any restrictions. If you are interested in more »

Experience of using OpenShift or other Kubernetes based platforms - ideally in a DevOps or Administrative manner. Understand Cloud Native Concepts, incl. Containerization & Microservices Architecture. ITSM knowledge TO BE CONSIDERED…. Please either apply by clicking online or emailing me directly to For further information please call me on more »

leading, core BI platforms Supporting Group BID&A team in delivering high-quality data solutions to business problems and supporting the queries coming through ITSM platform Bringing new ideas in terms of process automation and documentation General administration & process documentation within BIGD&A team Assisting end users with BI platform more »

and utilize all available resources to identify the best solutions for customer needs. Skills/Experience ServiceNow Certifications: System Administrator, Certified Implementation Specialist in ITSM, and other areas would be useful. Extensive experience in ServiceNow implementation, including deep knowledge of its functionality, database structure, developer APIs, development tools, and techniques. more »

several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »

to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel more »

Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement … Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the ability to work under more »

procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the IT Systems more »

Incident/Problem Manager x 2 - ITIL - All Levels - Swindon - FinTech - New! £28,000 - £38,000 + Benefits + Bonus + Hybrid +++ 2/3 days on site per week +++ Leading organisation in Swindon requires a number of more »

Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »

Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL IT Service Management Framework Experience in the management and configuration of Service Management Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »

diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and guidance within the more »

the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem. You will have to minimize the impact more »

complex problem to appropriate support specialists. Windows Operating systems Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center more »

procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the Infrastructure Engineer more »

functions of the business. Respond to support business enquiries and help resolve hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledge management database. Establish and maintain effective relationships with the business users and group more »