Desirable Able to support large scale projects. Able to complete Change Management processes Knowledge, Training and Experience Essential Experience of using ITServiceManagement (ITSM) Systems Experience focussing on IT infrastructure gained within an enterprise environment. Evidence of supporting IT solutions across multiple disciplines. Knowledge of IT "best practice" standards more »
Hatfield, Hertfordshire, South East, United Kingdom
IQ ESM
You will be required to be onsite in their Hertfordshire head office at least 2 days per week (Tuesday and Thursday) Their ServiceNow ITServiceManagement system is a critical 24/7 system and used both internally as well as with end Customers and Third parties around the world … minimal disruption. Platform Management: Oversee the deployment and maintenance of App and Plug-in upgrades (Team Connect, CISCO Smart Bonding). Performance Optimization: Monitor ITSM platform performance and conduct regular patch testing and maintenance. Collaboration: Work closely with Development and GIS teams to analyze, document, and report on work completed. more »
In depth knowledge of the latest technical and service innovations, and how they can support improvements in healthcare delivery. Thorough knowledge of structured ITservicemanagement methodology (such as ITIL). Thorough working knowledge of relevant legislation EG Data Protection Act, freedom of information act and guidance such as the … Reduce clinical risk - Supporting service improvement Resolving complex information issues and communicating these to staff at all levels Implementation of best practise in ITservicemanagement and project management Budgetary management to include management of capital and revenue expenditure in line with Trust requirements Experience of the use of its more »
equivalent training and in-depth experience in relevant function, or working towards IM&T related qualification or equivalent specialist knowledge Desirable Experience of ITServiceManagement (ITIL) and IT Project Management (Prince2) including managing risks and issues, reporting progress and drafting associated papers and reports. Experience Essential Extensive Experience of … of NHS IM&T requirements Knowledge and understanding of Primary Care and Primary Care systems Understanding of Caldicott/Confidentiality Desirable Experience of ITServiceManagement (ITIL) and IT Project Management (Prince2) including managing risks and issues, reporting progress and drafting associated papers and reports. Understanding of clinical governance, NSF more »
paced, high-pressure environment. Strong understanding of business needs and prioritization of issues. Ownership and resolution of issues. Strong knowledge of ITservicemanagement (ITSM) principles, processes, and tools. At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating more »
IT Operations Manager IT Operations Manager with strong experience in managing IT teams, especially in ITservicemanagement is required by a leading company in central Cardiff. A brand new role, to take overall ownership of the IT team, sitting above a line management team that's already in place. … role i.e. IT Operations Manager/Head of IT/Head of IT Services Proven experience in managing an IT team in ideally ITServicemanagement and IT infrastructure Ability to manage cross-functional IT teams and develop those teams Excellent understanding of ITservicemanagement, infrastructure, and operations management. more »
IT Manager IT Manager with strong experience in managing IT teams, especially in ITservicemanagement is required by a leading company in central Cardiff. A brand new role, to take overall ownership of the IT team, sitting above a line management team that's already in place. It is … role i.e. IT Operations Manager/Head of IT/Head of IT Services Proven experience in managing an IT team in ideally ITServicemanagement and IT infrastructure Ability to manage cross-functional IT teams and develop those teams Excellent understanding of ITservicemanagement, infrastructure, and operations management. more »
Warrington, Cheshire, North West, United Kingdom Hybrid / WFH Options
Vaultex UK
effective technical support to provide a seamless experience and rapid and effective first time resolution for the customer. Record all calls on the ITServiceManagement application and respond professionally and efficiently to all incoming calls to the ITService Desk, ensuring that Call-Handling targets are met, following established … assist prevention of recurring service outages, with continued management of knowledge articles. To route cases to other support teams where necessary. To update the ITSM toolset, and to pro-actively communicate with the relevant stakeholders the status of resolution. What you'll need on day one. 2 years of experience more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Circle Group
of IT - Cardiff Head of IT/Head of IT Services - strong experience in heading up an IT team across several areas including ITservicemanagement and IT infrastructure is required by a leading law firm in Cardiff. If you have worked in a professional services background then this would … i.e. Head of IT/Head of IT Services Ability to manage cross-functional IT teams and develop those teams Excellent understanding of ITservicemanagement, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to more »
PR6, Chorley, Lancashire, United Kingdom Hybrid / WFH Options
Tech4 Ltd
ensuring they have identified, documented, and converted customer requirements into clear, well defined, testable work items. The Business Analyst will work with the ITServiceManagement team to ensure a seamless handover is provided to the ITServiceManagement team to enable continued support for changes in the products, which more »
Castleford, West Yorkshire, Yorkshire, United Kingdom
Teva
user experience and follow through on action steps You will handle basic installation and maintenance of technical products You will handle tickets on the ITSM platform You will review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals Your experience and qualifications Do you have? Bachelor's degree … verbal and written Project Mgmt. experience Willingness to be available to travel as necessary to meet business requirements Are you? Well-versed in ITservicemanagement best practices Able to explain technical issues to non-technical customers in a clear and understandable manner Able to work in a fast-paced more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Reed Technology
Global Cloud & Data Centre Lead Job Type: Full-time Location: Hertfordshire Salary: Competitive An exciting new opportunity has become available for a leading research-based pharmaceutical organisation with a human healthcare philosophy. As the Global Cloud & Data Centre Lead, you more »
Cheltenham, Gloucestershire, South West, United Kingdom
Henderson Scott
role sole UK citizenship is required and candidates must posses current eDV (UK*C) Clearance. You'll join a busy, established and growing ITServiceManagement team within our clients Defence & Intelligence division. This role is vital to the support and delivery of existing and future critical services for their … Incident, Change and Release management. Experience across the service delivery life-cycle, including Service Transition. ITIL v3 and v4 Qualifications. Extensive experience of ITServiceManagement Tools. Experience of supporting IT projects in complex and challenging environments. For immediate interview please apply online today. more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
Hours: 37.5 Role Type: Permanent Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support ITServiceManagement systems. The ITservicemanagement system employed is a critical 24/7 system and used both internally within CC as well as Customers … Bonding) and manage deployment of code to ensure consistency across the platforms. Perform Patch testing and maintenance along with monitoring the Performance of the ITSM platform. Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Ability to adapt more »
Belfast, County Antrim, Northern Ireland, United Kingdom
Brook Street UK
Brook Street is delighted to be working on behalf of our client in Belfast who are seeking a technically proficient individual to join their team as a Level One Technical Support Agent - specialising in VoIP (Voice over Internet Protocol) and more »
a similar Service Desk role, this vacancy is suited for someone willing to 'hit the ground running', having knowledge and experience of using an ITSM tool alongside ITIL understanding. Roles & Responsibilities: Respond to technical support inquiries via email, phone, or chat. Troubleshoot and resolve technical issues for customers. Escalate complex … external customers, outside of the core business hours. Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution. Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates. Understand, adhere to, and promote IT security best practices. Completing administrative more »
Due to the continued success and expansion of Magdalene we have an exciting opportunity for a Project Manager to join our customers project team.Reporting to the SPEN Senior Project Manager, working within Magdalene's Project Management team, the Project Manager more »
Employment Type: Permanent
Salary: 4% Matched pension, Health cash plan, Life assurance, 33 Holidays
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Role: Sales Executive ITSM Sales Service Desk Sales Location: Reading Hybrid Salary: up to £70,000 base OTE £140,000 Type: Permanent An excellent opportunity has come up with a growing, global company who specialises in business innovation and business change. Do you have a background within ServiceManagement/… with C-level executives operating in large, international blue-chip organisations across all business sectors Experience and Skills required Proven track record of ITServiceManagement sales and ITService industry Wealth of existing connections in the industry would be advantageous Successful track record of at least 3 years B2B more »
Lichfield, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Voyage Care Ltd
line with SLAs. Provide technical expertise in the identified areas listed in the IT Asset Administrator Person Specification document, to monitor, progress, and complete ITSM tickets in line with SLAs. Keeping accurate records of company equipment and software. Working with both partners and colleagues, organising the distribution and collection of … audit trails being provided on our systems. Working within agreed time frames. Ensure that every request you work on have actions recorded in the ITSM's ticket. This is to include communication with users, detailing the actions you undertook, their outcomes, and the final resolution/closure information. Benefits of more »
Job Title: IT Account Manager Location: Bristol Salary: £30,000 - £35,000 An exciting new opportunity has arisen for an IT Account Manager to join a rapidly growing Managed Service Provider based in Bristol. The successful candidate will be required more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
In Technology Group Limited
Job Title: IT Account Manager Location: Bristol Salary: £30,000 - £35,000 An exciting new opportunity has arisen for an IT Account Manager to join a rapidly growing Managed Service Provider based in Bristol. The successful candidate will be required more »
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
Systems 1st Line Support Engineer We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband more »