frameworks like Cyber Essentials * Experience working with PSA tools (preferably Autotask) and managing to SLAs Desirable: Microsoft certifications and familiarity with ITIL or other ITSM frameworks would be a plus. Duties: * Provide onsite and remote support to a variety of organisations * Deliver projects on customer sites, ensuring timely and efficient more »
Stevenage, Hertfordshire, South East, United Kingdom
Connexa
frameworks like Cyber Essentials * Experience working with PSA tools (preferably Autotask) and managing to SLAs Desirable: Microsoft certifications and familiarity with ITIL or other ITSM frameworks would be a plus. Duties: * Provide onsite and remote support to a variety of organisations * Deliver projects on customer sites, ensuring timely and efficient more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Sanderson Recruitment
of-hours support rota. Handle inbound and outbound calls, maintaining high customer service standards. Manage escalated incidents, logging and updating details in the ITServiceManagement tool. Troubleshoot technical issues, ensuring minimal disruption to stakeholders. Provide guidance on IT systems, manage user permissions, and configure/install hardware. Escalate major more »
Leatherhead, Surrey, South East, United Kingdom Hybrid / WFH Options
Premium Credit Ltd
business - Be highly proficient across MS Office suite - It would be advantageous if you have experience of supporting a Cloud environment and using Sunrise (ITSM). An AMBCI Certification is preferred as well as experience in creating and maintaining Power BI Reports. We are committed to providing reasonable adjustments or more »
Employment Type: Permanent, Part Time, Work From Home
to handle challenging situations with professionalism. Outstanding interpersonal and communication skills, with the ability to build rapport and trust with clients. Familiarity with ITservicemanagement frameworks (e.g. ITIL) is desirable. Strong analytical and project management skills. Up-to-date with industry trends, emerging technologies, and IT best practices to more »
of the Microsoft 365 suite of applications and solutions; experience supporting ICT systems, including printers, scanners, and audio/visual equipment. Familiarity with ITservicemanagement frameworks (e.g., ITIL) or information security standards (e.g., Cyber Essentials, ISO 27001) demonstrates a commitment to best practices and continuous improvement. Hays Specialist Recruitment more »
and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key Skills Service Desk, Leadership, ServiceManagement, ITSM, ITIL, Active Directory, Citrix, Exchange, Office more »
software. Assist in managing and implementing software upgrades. Handle the upgrade, servicing, and patching of Windows OS deployments. Core skills 5+ years' experience supporting ITSM such as JIRA ServiceManagement or similar 5+ years' experience supporting Windows 10/11 based systems 5+ years' experience supporting Microsoft Windows 2012/ more »
servicing, and patching of Windows OS deployments. Skills will include: 5+ years' experience supporting Windows 10/11 based systems 5+ years' experience supporting ITSM such as JIRA ServiceManagement or similar 5+ years' experience supporting Microsoft Windows 2012/2016 Server 5+ years' experience supporting Active Directory 5+ Years more »
NHS South Central and West Commissioning Support Unit
systems and Office Applications, Patient Administration system, Email, Web Browser applications, Service Desk systems, Microsoft Windows client OS, Basic Network troubleshooting, IT Security basics, ITSM tools, e.g. TOPdesk. Desirable Microsoft Desktop Support Technician Certificate (MCDST) (Windows 7/10) or equivalent Knowledge of Primary Care and Clinical Commissioning environment Skills more »
Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate. Understand and follow agreed ITServiceManagement processes, and ensure colleagues are informed on the best way to interact with the ITService Desk. Coordinate effectively with other IT Support Analysts more »
You will have commercial experience in: MS 365 Azure AD/Entra ID Azure Intune/Defender ITIL environment (ideally certified) Topdesk or other ITSM products Experience supporting bespoke applications Cisco routing and switching Change Management projects Any business analysis exposure The working hours are Monday – Friday, with a call more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Andy File Associates Ltd
etc.) and virtual environments (VMware, Hyper-V). Familiarity with networking principles (DNS, DHCP, TCP/IP, VPNs). Hands-on experience with ITservicemanagement tools (e.g., ServiceNow, Jira). Excellent customer service skills and the ability to communicate technical concepts to non-technical users. Ability to work well more »
technical and non-technical audiences Strong troubleshooting and problem-solving skills Ability to work independently and as part of a team Knowledge of ITservicemanagement frameworks and tools in an enterprise setting Certifications in Microsoft Azure, M365, Microsoft Teams are beneficial Experience with automation and scripting Passion for learning more »
and is outside of IR35 Essential Skills and experience: *ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified *5+ Years working within an ITServiceManagement environment *Ability to analyse problems and issues and develop practical solutions *Knowledge of SLAs/OLAs/Contracts and their relationships *Track record of more »
of issues coming in from telephone, e-mal, walk-ins across all company departments. Required Skills and Experience: Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops. Provide 2nd line support via telephone and deskside and working with more »
Gloucester, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
of escalation for complex IT incidents and service requests as required, from the Service Desk and the IT Support Analysts. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. The more »
experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of ITServiceManagement principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »
Norwich with regular travel to sites throughout East Anglia, the Midlands and the North of England. With a good working knowledge of core ITservicemanagement processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience, printers and Video more »
Norwich, Norfolk, East Anglia, United Kingdom Hybrid / WFH Options
Clarion Housing
Norwich with regular travel to sites throughout East Anglia, the Midlands and the North of England. With a good working knowledge of core ITservicemanagement processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience, printers and Video more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Adria Solutions
IT support role. Hands-on expertise in Active Directory and Azure administration. Knowledge of networking principles and protocols. Familiarity with ticketing systems and ITservicemanagement tools. Familiarity with 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for an IT Support Technician more »
Leek, Staffordshire, West Midlands, United Kingdom
Adria Solutions
IT support role. Hands-on expertise in Active Directory and Azure administration. Knowledge of networking principles and protocols. Familiarity with ticketing systems and ITservicemanagement tools. Familiarity with 3CX Voice over IP systems/technologies would be advantageous. Benefits This is a great opportunity for an IT Support Technician more »
working in a 1st line or similar IT support role, preferably to defined SLAs. Demonstrable advanced usage of Windows 10. Previous use of ITServiceManagement tools. Knowledge of group policy, antivirus software administration and any exposure to Microsoft server, virtualization or cloud technologies would be greatly beneficial. A proactive more »
Reigate, Surrey, United Kingdom Hybrid / WFH Options
eTalent
plan for the future. Why You'll Love This Role: Be the first point of contact for technical queries via phone, email, and their ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Work closely with 2nd and 3rd Line teams to deliver timely solutions. Visit more »
applications (M365) – Administration & Support Windows 10/11 – Administration & Support Active Directory experience Multi Factor Authentication (MFA) Excellent Diagnostic and resolution skills Proficiency using ITSM ticket management system – Service Now. The successful 1st Line Support Engineer is required onsite in Bristol. This is a fantastic opportunity for the right 1st more »