Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
Relevant experience in Problem Management. Proven experience in problem management/incident management. Strong analytical and problem-solving skills. Experience with ITservicemanagement (ITSM) tools such as ServiceNow, Remedy, or Jira. Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a more »
Salford, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations. You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including more »
SN3, Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Artis Recruitment
Work as part of a team as a single point of contact for all support requests (incident and service request) via telephone, emails and ITSM system. Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Service Desk are escalated accordingly. more »
Employment Type: Permanent
Salary: £25000 - £28000/annum + Remote Working & Excellent Bens
Eastleigh, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hays
with internal stakeholders to ensure all aspects of the projects are identified. You will be looking to implement IT training systems and implement ITServiceManagement tools. Daily duties and responsibilities include collecting, comparing, and evaluating project data allowing a thorough review of project performance; You will also provide guidance more »
drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Be responsible for the quality of day-to-day infrastructure and network operations. Act as most more »
Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral items The firm are more »
of the organization Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Understanding of Technologies & ITSM Tool Coordination, negotiation, and persuasion skills Other note/s: 6 months to 1 year contract Main core experience on managing major incident bridges and more »
centres. Experience working with alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard more »
convey findings and recommendations to stakeholders. Detail-oriented with strong organizational skills to manage and prioritize multiple tasks. Familiarity with ManageEngine or similar ITservicemanagement software is a plus. 3 months initially Circa £300 per day inside IR35 Peterborough - on site more »
Letchworth Garden City, Hertfordshire, United Kingdom Hybrid / WFH Options
Willmott Dixon Group
Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical more »
Operation environment Working knowledge of operational Change in an infrastructure environment and software release deployment activities Knowledge and practical use in operating an ITServiceManagement toolset for the core process e.g. Change Management Minimum ITIL Foundation V3 Degree or equivalent standard/or applicable career experience Desirable Knowledge of more »
client regarding incident progress. Ensure tickets are always updated until issues are resolved. Log relevant incident/service request details as per process in ITSM tool. Comply with Quality Health Safety Environment (QHSE) and IT policies. Liaise with clients, IT support groups and 3rd party providers when necessary. Perform IMAC more »
Engineer, you will play a key role in providing EUC support. Key responsibilities: Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and ITmore »
Resolve and close incidents/service requests as per the procedures & allocated timelines. Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and ITmore »
an administrative role Microsoft Office 365 skills Excellent customer service Excellent collaboration skills with both internal and external partners Qualifications: Familiar with ITIL and ITSM processes. Familiarity with Service Now & Intune. Manage complete assignments. more »
for improvement and implementing corrective actions as needed. Trends: Stay updated on emerging technologies, industry trends, and best practices in network operations and ITservicemanagement to drive innovation and maintain a competitive edge. Leadership: Act as a positive and innovative force within the NOC team, promoting the success of more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Stealth iT Recruitment
Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
our incident response strategies. What We’d Like You to Bring Experience and expertise: A solid background in technology with a focus on ITservicemanagement, cloud services (AWS, Azure), and an in-depth understanding of ITIL principles. Leadership acumen: Proven leadership skills with the ability to motivate and guide more »
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
Linking Humans
Extensive experience as a ServiceNow Architect, with a proven track record of successful implementations. Deep understanding of ServiceNow modules and capabilities. Strong background in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Excellent problem-solving and analytical skills. Ability to work effectively in a fully remote environment. Legal right to more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Linking Humans
Extensive experience as a ServiceNow Technical Consultant, with a strong portfolio of successful projects. Deep expertise in ServiceNow development, configuration, and integration. Proficiency in ITSM, ITOM, ITBM, and other relevant ServiceNow applications. Exceptional problem-solving and analytical skills. Strong communication and interpersonal skills, with the ability to convey complex technical more »
Chippenham, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions
Cloud IT Solutions Technical Consultant Service Desk Consultant Permanent Chippenham Onsite/Hybrid Working £45,000 - £80,000 DOE Must Drive - Happy to Travel as needed. You will be an experienced Technical Consultant with a methodical approach to problem-solving more »
Blackpool, England, United Kingdom Hybrid / WFH Options
DWP Digital
understanding the business impact and assisting in resolving incidents, issues, and queries. What skills, knowledge and experience will you need? Previous experience of ITServiceManagement including: Knowledge of a ServiceManagement Framework e.g. ITIL Demonstrable experience of independently supporting and maintaining an application which records, tracks, and controls complex more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Context Recruitment
being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the ITServiceManagement (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory more »
Hampshire, Andover, United Kingdom Hybrid / WFH Options
Mackenzie Jones IT
Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »
Employment Type: Permanent
Salary: £50000 - £55000/annum £5.6k Car Allowance + 5% Bonus + Ben
Hampshire, England, United Kingdom Hybrid / WFH Options
Mackenzie Jones
Controls, Audit Results, Risk Register & IT Security Packs. GRC - Risk Management - Security, Audits & Controls-based Risk Management. GRC - IT Risk Management - SAP GRC, IRM & ITSM toolset experience. Risk Management Platforms - such as IRM i.e., Diligent. NIST Framework - have an understanding. ISO 27001, GDPR - have knowledge, or experience. SAP Access & Role more »