1 to 25 of 26 Customer Experience Jobs in West Yorkshire

the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as … we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open, and honest working environment for all. This … role is to create and execute the CRM plan which meets both our customer and commercial targets, delivered accurately and to schedule. This role plays a significant part in ensuring we deliver a world-class customer experience, increased customer lifetime value and maximises upsell and cross more »

ll do: Be Someone who is naturally inquisitive and passionate about solving problems, you will do your best to find ways to make the customer experience best in class. Our award-winning Experimentation team exists to maximise the ROI of the product development teams by ensuring that what … is delivered has the greatest impact on the customer experience and our business KPIs. The role of the Senior Digital Experimentation Analyst is to own the end-to-end process of optimisation for these specific business areas. This is achieved through a data-driven continuous optimisation and improvement … hypotheses for improvement, and then run testing and optimisation programmes to validate and realise these recommendations. What you’ll bring: A passion for the customer, ensuring we do what’s right for the customer every time Experience of digital optimisation and experimentation (A/B and MV more »

for a UX Designer to join a leading global professional services organisation, joining a team who will be driving the improvements and development of customer experience across ServiceNow and other internal platforms. What will I be doing? Conducting user research with internal stakeholders throughout the business. Drive processes … and improvements regarding customer experience in ServiceNow. Collaborate with cross-functional teams, including Product Owners and Architects. Conduct usability testing within ServiceNow. Leading workshops with internal stakeholders. Key Requirements: Previous experience working in a dedicated UX Designer role. Experience working with ServiceNow and other core platforms … such as Success Factors and SAP. The ability to turn complex requirements into simple, clear interactions and interfaces. Experience with design tools such as Sketch, Figma, and Adobe XD. Speed in producing and validating ideas through iterative design. Strong written and verbal communication skills. If this opportunity would be more »

June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »

millions of people love. And we do it all right here at Sky. Team overview Digital Technology is at the heart of providing outstanding customer service. We touch every part of a Sky customer’s experience meaning we tackle a wide range of problems creatively and no … two days are the same. You will be joining a diverse team where the focus is collaboration, doing what’s best for the customer and our people, and having some fun whilst we do it. You will work with the award-winning experimentation team that exists to maximise the … ROI of the product development teams by ensuring that what is delivered has the greatest impact on the customer experience and our business KPIs. What you'll do: Build & execute A/B tests on both client and full stack Optimizely. Develop and maintain Optimizely experiments, ensuring accurate more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive example to others of the behaviours … best practices. ? Maintain quality and accuracy of code and ensure effective source code control. Qualifications and Experiences: ? Software development/similar degree or equivalent experience ? Essential experience and in depth understanding of: C#, .NET, ASP.NET MVC, Message Queues, Service Bus & Azure. ? Good understanding of solid principle and .Net more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

put forward to the landowner/agent. Results and Key performance indicators Land opportunity volumes successfully appraised from new leads and existing partners Ensuring customer deliverables are produced and delivered in a timely manner Collation and provision of supply chain and logistics audit and maintenance information Creation of land … valuations and advice that allows informed decision making and results in targets of land acquisition being achieved Outstanding customer and potential customer experience Work completed on time, to a high standard Management of the end-to-end process to ensure successful customer facing content creation Up … negotiation skills Ability to use own intuition and ‘think out of the box’ to source pipeline opportunities. Good organisational, time management and leadership skills Experience in a similar role, working within a Land Acquisition team, purchasing and delivering sites for a private or public organisation. A solid network of more »

Here at EMIS we have an opportunity for a customer facing delivery focused Project Manager to join us on a permanent basis. We are a tech for good business, and everyone who works here genuinely makes an impact every day on the healthcare industry, what could be more rewarding … position, our Project Delivery team meet in our Leeds office on a quarterly basis. So, if you are someone with a passion for excellent customer experience and have exposure or experience with project management, then apply today! What you’ll do We are a busy team, managing … is no different here. You will work closely with the business to ensure that delivery of project work-streams are aligned to meet our customer requirements. Other key responsibilities and accountabilities will include; Work directly with the Customer’s project team to ensure agreed plans are in place more »

assisting the purchasing department in the organisation of the supply chain process, for all materials, goods and services required by the company to meet customer requirements. Role Key Responsibilities: To assist in the purchasing of all materials, goods and services to ensure in line with the relevant documentation and … to meet customer order requirements To assist in placing and managing purchase Orders according to the purchase requisition or customer contract To liaise with the marketing department & the supplier to ensure label artwork is supplied on time To assist in determining Customer requirements before shipping of the … to the Supply Chain Team Leader: To organise, plan and prioritise work - developing specific goals and plans to prioritise and meet deadlines To support customer services for product re-calls, product traceability and disaster planning To assist with administrative tasks To support the preparation of presentations, reporting and analysis more »

standards Understand company policy and rules regarding security measures and demonstrate compliance and controls Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements Understand product features and benefits, ensuring knowledge is kept up to date in line … communication to all levels, motivating the team and building good working relationships within store Support store manager to coach the team Qualifications The Requirements Experience of leading a team within a retail environment Experience of working with high volumes of product and stock Knowledge of and passion for more »

description: Water Utility Company based in Yorkshire region of England. Job description: Telemetry Engineer Salary & Benefits : £36,469 - £45,811 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank … specifications. To provide a support function to technical leads in validation of?solutions and services?designed to meet the business requirements in terms of customer experience, performance, security, scalability, reliability, disaster recovery and within financial constraints. Demonstrate awareness of?strategic plans (up to a?5 year?view) Perform … engineering & IT process throughout the project delivery lifecycle. Adhering to technical standards. Supporting delivery of services that are: What skills & qualifications you will need: Experience?in?building and supporting Telemetry solutions and?services against challenging business targets, in one of the following technical disciplines: Remote Telemetry Units and communications. more »

identify commercial opportunities along with commercial threats by legislative change You will lead from the front, coach mentor and develop your team to be customer centric and deliver the best customer experience Support cross functional departments in delivery first class service; products and technical knowledge Elevation are … be Degree educated with a Bachelors in Science Skilled in lean six sigma with qualifications to match Chartership or fellow membership highly desired Previous experience working within a Technical lead, management, research capacity, gained whilst working for a chemical manufacturer or as near to Strong leadership skills, with the more »

to £35k pa (D.O.E) Are you a pro active and forward thinking Sales individual? We are looking for a knowledgeable and enthusiastic individual with experience in the automation or engineering industry. Office-based, the sales engineer must have the ability to advise, follow up and complete sales interactions with … the customer base and identify opportunities for them along the way. As an Internal Sales Engineer your main responsibilities will be to: Deliver excellent customer service Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty Consistently … the branch, via the telephone by effectively using a range of techniques and resources Identify and action appropriate steps to rectify any shortfalls Manage customer queries in relation to invoices, orders or stock Understand the customer cycle by proactively targeting new customers and developing them into consistent live more »

clients Progression of claim towards conclusion with authority for all technical decisions on the claim. Production of client specific reports and documentation for the customer Ensure an accurate action plan is maintained throughout the claim and all stakeholders updated when any revisions are introduced Responsible for reserve accuracy of … the claim Liaison with suppliers to ensure progress and delivery of services provided by our suppliers Using your experience you will deliver an exceptional customer experience through pro-active management of subsidence claims which you will manage to conclusion. You will be reporting to an Operations Manager. … meetings. You will have: Appropriate chartered status e.g. Cert CILA or Cert CII or commitment to secure this status within 1 year of appointment Experience in handling subsidence claims Organised, diligent and able to run tasks through to completion Conscientious and hard working in order to achieve the required more »

and enthusiastic apprentice to join our team at Calder Grove, Wakefield, supporting our customers in using our bespoke software products and providing an excellent customer experience. All whilst working towards an Advanced Level 3 Business Administration Apprenticeship qualification. Role We are a growing EdTech company specialising in providing HR … Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast growing (and fab!) team with … of methods including using excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone Undertake project based work relating to improving the customer experience and helping to identify gaps in our service Provide support for our customers on all of our products re: software issues and more »

by the business on our web based products. We are looking for someone who is proficient in .Net C#, ASP .NET MVC with good experience working on micro service solutions using multi-threaded code. Responsibilities will include - Designing\proposing cloud solutions, estimating user stories, developing new features, fixing bugs … for digital solutions, proposing and implementing the most effective approaches and technologies to fulfil requirements. ? Monitor analytics and user journeys to identify and implement customer experience enhancements. ? Approach work with a mindset that embraces Agile principles and culture, and be a positive ... more »

critical projects enhancing physical retail stores through innovative technologies. This includes modernising inventory management, stock replenishment, point-of-sale systems, clienteling tools, and other customer-facing solutions. You'll bridge the gap between technical teams and store associates to create seamless digital and physical shopping journeys. Collaborating with third … governance and ensure projects adhere to industry best practices for risk management, quality assurance, and hybrid methodologies. Retail IT Project Manager - Key Requirements Proven experience leading IT implementation projects within retail environments, with a focus on in-store technologies Strong understanding of retail store operations and delivering solutions that … elevate the customer experience Skilled in managing complex stakeholder groups, from executive leadership to frontline retail staff Expertise in agile and traditional project management methodologies Proficiency with retail-specific platforms like merchandising, inventory, POS, and clienteling systems Background in implementing emerging retail technologies (RFID, computer vision, IoT, etc. more »

Your mission: craft mind-blowing digital media propositions that crank up their ecommerce revenue, delight clients, and sprinkle a bit of magic on their customer experience. What does this involve? Picture yourself as the maestro of digital media, orchestrating best-in-class strategies that make the cash registers sing. more »

leader in the design, manufacture, and distribution of filtration and fume extraction equipment. Our client has a global presence and delivers a world-class customer experience. With 30 years of experience in providing fume extraction solutions that are reliable, high quality, and with a low lifetime cost of … manufacturers to global market leaders. Purpose of the Area Sales Engineer role: The Area Sales Engineer will play a pivotal role in expanding our customer base and maintaining strong connections with current clients. The successful candidate will possess a deep understanding of compressed air and gases, coupled with excellent … the Area Sales Engineer role: Identify and pursue new business opportunities within the Northern UK territory. Keep up to date on industry trends and customer needs. Nurture and strengthen relationships with existing clients. Provide excellent customer support and address inquiries or concerns promptly. Collaborate with other areas of more »

a Digital and Ecommerce Marketing Manager to join our diverse and inclusive marketing team, stepping into a role that's central to enhancing our customer digital experiences and shaping innovative marketing and ecommerce strategies. Your experience with organic and paid search, SEO, and PPC will be crucial as … oversee digital strategies. With a focus on budget management and interest in emerging technologies, you'll collaborate closely with internal and external stakeholders, boost customer database growth, and negotiate compelling strategies with our senior leadership team. Your role will involve staying ahead of digital trends, adeptly negotiating requirements, managing … written communication, meticulous attention to detail, and the ability to prioritise and execute tasks within tight deadlines. You will demonstrate a developed understanding of CX and UX, possibly from a background in B2Binbound marketing. If you are experienced in a digital marketing environment, have experience managing teams and third more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The RiskNarrative team operates as a established innovative leader in our field. We are a passionate team who see development as a creative and challenging endeavour … About the Role: You will own product development plans and represent features within the cross-functional team. Proposing new feature ideas that address a customer pain point or need based on your deep understanding of the customer. You will prioritize and communicate production customer issues defects based on more »

to the business as a whole. You’ll need to be someone with a positive and proactive approach who can create compelling and consistent customer experiences, turning business requirements into innovative and inspiring creative concepts. You’ll largely work across digital channels (email, web, social, performance) and ideally have … extensive experience designing engaging effective CRM campaigns. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout … websites, social media channels, apps, POS and direct mail Ensure that all designs are responsive across various devices, platforms and mediums, providing a seamless experience for our customers and patients and to ensure brand consistency Work closely with the marketing team to understand campaign goals and objectives, translating them more »

and service offering to stay ahead of the curve within their sector and they give the best product advice possible, adding value to the customer experience. An exciting opportunity has now arisen in their expanding ecommerce team for an ambitious and experienced Online Trading person to join their team. … different creative executions and approaches for campaigns to maximise performance The ideal candidate will have the following skills and experiences: Minimum of 3 years experience within an Ecommerce environment Experience working in a pricing or trading role Highly numerate and proficient in excel and Google Analytics Have a more »

and apply themselves. It is a fantastic opportunity for anyone wanting their first role within the industry, offering fast career & technical progression. Role Responsibilities: Customer Support - Troubleshooting technical issues and escalating difficult tickets to senior team members. Providing professional responses to clients regarding issues via phone, email, or support … in product testing activities, including feature testing, regression testing, and end-to-end testing, to identify and report bugs, usability issues, and performance concerns. Experience Needed: Strong problem-solving skills with a passion to deliver outstanding customer experiences Some basic technology experience with an appreciation of software more »