26 to 50 of 342 Customer Experience Jobs with Hybrid or WFH Options

closely with our customers, partners, sales, service, and engineering teams to guide initiatives and features from ideas to releases. This will include understanding key customer journeys and processes, identifying gaps and pain points, which in return well help you propose solutions that will deliver real business value. A key … scope that will be utilised by all impacted teams. Work closely with senior business stakeholders to define E2E scope and produce the Product, Proposition, Customer Experience & Enterprise requirements (in the form of epics) Proactively manage the portfolio backlog (or value stream backlog that you oversee) to ensure alignment … on prioritises with the Portfolio Technical Product Owner & Portfolio Management Team Ensure business asks provide value and delivers a complete customer experience by relentlessly seeking to understand the needs and pains of the customer and business (Analysing data to justify value-based decision) Build a strong working more »

of skilled resources are in place at the right time to handle forecasted workload. Identify gaps in coverage and propose solutions for the best customer experience. Attention to detail is critical for success. Must have the ability to work well under pressure, with the ability to multitask. DUTIES & RESPONSIBILITIES … when our internal capacity is maximized Infrastructure Management Manage the digital and non-digital toolset that supports capacity planning Administrate a Workflorce planning system Customer Success Ensure "inventory/resources" arrive on-site for a successful installation Summary KPIs The Practice Leader position will be measured on the following … forecast, and demand Forecasts demand, identifies availability, schedules resources to meet demand Create best capacity plan for our business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Identifies opportunities to improve the balance of workload between sites and more »

play a key part in improving customer engagement, through focus groups, panels, A/B testing etc. The ideal candidate will have previous CX/UX experience, and experience delivering quality software and apps to the commercial market. Any experience with working with global teams, and … office environment (2 days in the office expected). The role is up to 60k plus excellent benefits. Overview of the role requirements: Previous experience working in a UX Design or Product Designer role with UX focus, preferably with a focus on customer experience and Apps. Experience … remote/offshore development teams, preferably in an Agile environment. Ability to work with a wide range of internal & external stakeholders. Knowledge and prior experience of enhancing customer engagement, such as conducting panels/workshops, A/B Testing etc. Analytical mindset with excellent problem-solving & organisational skills. more »

Benefits Excellent opportunity to join an innovative global B2C e-commerce business and play a pivotal role at the forefront of their post-booking experience team as a Senior Product Manager. The company offers incredible benefits and flexibility, an inclusive and empowering working environment and opportunities for growth and … further global expansion plans. They have seen great success and as a result are looking for a great individual to join their post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey … process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing measurement frameworks and scope tooling. The role will require you break down tasks and prioritise them accordingly with a sense of urgency and have a growth-hacking approach. This more »

and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you … a company people love, then we'll be "at your side" every step of the way. The Representative, Contact Center, Home Appliance Escalation resolves customer escalations via phone, email, chat and social platforms from vendor support tier 1 about Home Appliance Division (HAD) products. This position provides operational and … home sewing machines, crafting products, embroidery software and supported Apps. This role explains products and services, places orders and enters data into the Oracle customer service database. WHAT YOU'LL DO Escalation Support and Customer Resolution Act as the highest-level support for escalated customers by taking responsibility more »

Role: Finance Planning Analyst Key Experience: Business Partnering/Project Management/Stakeholder Management Expected duration: 9 Months (May extend) Pay rate: £350 to £400 Location: Central London - Hybrid Working - 3 days in the office and 2 days from home Our client is a world leading technology and logistics … innovating on behalf of their customers to deliver a larger selection, faster, and at lower prices. In this role, you will drive profitability and customer experience by directly influencing the development, planning, and execution of their transportation network The role will require you to quickly develop your knowledge … be able to conduct efficient analyses. You will be working closely with finance leaders, business partners and stakeholders to optimise cost whilst improving the customer experience. You are a person who enjoys operating in a dynamic, fast changing environment. You are able to process complex and, at times, ambiguous more »

designs. You will be required to ensure compliance with all architecture directions and frameworks including technical, security, and regulatory standards. You will also support customer and stakeholder meetings and technical discussions. As the IT Solution Architect you will lead the solution development for a project; through initial high-level … technical design, into the detailed design phase, through the development lifecycle and into sustainment of the solution. What does Leidos need from me? Experience as a Solutions Architect on large customer projects,, government customer experience preferred. Architecting Inventory Management, and complex multi-stakeholder logistics/supply … Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call backs and correspondence when required. Prioritisingcalls and incidents and escalatingto more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 To work in a team who manage all aspects of market research, customer segmentation, first part data build … up and consumer activation along the customer journey for all brands across this companies' group. Fuelling the ambition to put data at the heart of decision making and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the customer data platform. The ideal candidate will understand customer facing businesses, have ROI driven digital marketing acumen, be data fluent more »

CPRA, GDPR, and etc.), network sniffing tools like Charles proxy, and understanding of network payloads. Understanding of advertising identity space technologies such as Google customer match, Ramp ID, Trade Desk UUID 2.0, and others, and device identifiers such as IDFA, IDFV, ADID, etc, and knowledge on ATT and SKAd …/product requirements for feature developments Basic Qualifications: Bachelor’s degree in Business, Marketing, Engineering or a related field of study 5+ years of experience in media, advertising, or marketing (within the mobile space is bonus) Experience implementing brand positioning into marcomm and the customer experience Experience managing a large budget and forecasting Experience in working with external creative agencies and internal design teams Strong analytical skills (spreadsheet mastery a must, database experience is a bonus) Strong oral and written communication skills If you are interested please apply or send your CV more »

positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. Working closely with all key stakeholders within the campaign this role will be based … s tools and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs Builds relationships and always works closely with own team and key stakeholders to achieve optimum performance and engagement levels, supporting the … will be provided on appointment) Teleperformance TOPS training (will be provided on appointment) Product Training on client account (will be provided on appointment) Work Experience 2 years’ management experience in a back office or contact centre environment, or 3 years’ management experience in another high-paced industry more »

join a fast paced business with plenty of growth opportunities and a built in career plan for this role Job Title: Strategic Account Manager, Customer Success Industry: MarTech, Social Media Software, Branding Software, Employee Advocacy, Employee Engagement, Social Selling Tech Location: Hybrid, London, 3 days a week in the … who has excellent communication skills and is someone who can work with both clients and internal stakeholders collaboratively in order to deliver the best customer experience and ensure the customer is meeting or exceeding their goals from their employee advocacy program. You will also be someone who … is comfortable working closely with the director of customer success in order to help develop the playbook for operational processes within account management, whether that is renewals, upselling campaigns or account nurture etc The Candidate: The ideal candidate will be someone who has worked a similar environment, so MarTech more »

chain executives by setting goals and targets that align with the departments and business objectives. Improve processes for efficiency and automation, leading to better customer experience and lower operational costs. Collaborate with the tech team to improve customer experience and efficiency through technology upgrades, such as … chain performance to SMT and Board, including key metrics and KPI analysis. Foster strong relationships between the client and its suppliers to provide excellent customer service and commercial arrangements, including pricing, contracts, and SLAs. Establish relationships with key suppliers, meet with them on a regular basis, and assess their … performance using KPIs. Identify new supplier partners to enhance customer service, expand recycling options, and improve commercial performance. Ensure 100% compliance with the company's safety, quality, and environmental standards across our supplier base. Support new business and account management teams in turning around competitive and sustainable commercials and more »

Customer Data Platform (CDP) Product Manager- London Office/Hybrid working 2 days PW in office 12 Month FTC - - Salary negotiable dep on experience Up to £80,000 - J12776 Please note all applicants require full and indefinite right to work in the UK as this client is unable … to provide sponsorship To work in a team who manage all aspects of market research, customer segmentation, first part data build up and consumer activation along the customer journey for all brands across this companies’ group. Fuelling the ambition to put data at the heart of decision making … and investing in our data platform to create a trusted single view of the customer and understand, analyse and leverage customer data to create a truly connected customer experience. Seeking an experience Customer Data Platform Product Manager to join and lead the development of the more »

It’s an exciting new opportunity to work for a recognised leading company specialising in Retail and Digital E-commerce, they offer an outstanding experience for users by making their services/products easily accessible online, anywhere, anytime and on any device! What You Can Expect Type - FTC until … Location - Watford (Hybrid) Salary - £37,000 Industry - FMCG Main Responsibilities as a Service Improvement Analyst Continually reviewing the effectiveness, efficiency and quality of Customer Operations activities and services. Become responsible for optimising the customer experience and delivering high standards of customer satisfaction and continually enhancing processes. … Work on projects related to projects improving Customer Operations performance. Experience & Skills Required Strong experience with service and process improvements Experience in the Retail/gaming/gambling. Demonstrable experience in process improvement methodologies (e.g. Lean Six Sigma) would be nice. Experience of creating more »

and appropriately presented, objections are overcome, and the sale is closed. You will also be responsible for proactively retaining existing customers and managing the customer pricing and experience, as well as developing your own leads through the development of a third-party network of influences. Field Sales key … responsibilities will include: Increasing customer creation through the conversion of new business along the sales journey through selling in the field to achieve new contract wins Increasing retention of existing customers with targeted and attractive propositions to renew their contract, whilst managing revenues and margin Clearly identifying and quantifying … customer needs through a strong understanding of products and services including technical knowledge of solutions Ensuring the relevant value proposition is clearly communicated and understood by the customer and that pricing structures and deal options are presented in the appropriate manner Ensuring industry LPG siting requirements are met more »

data from VW systems to identify current progress and opportunities to drive overall performance for the National Learning Centre. This involves working alongside two customer-facing teams, Training and Development Specialists (TDS) and Delegate Support Coordinators as well as the wider customer experience team. You will deploy … automates our outbound contact campaigns, our reporting and, where possible, our inbound contact management You will build and maintain excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives and provide insight on network engagement. About You Previous experience in … or role where this is a predominant requirement Commercial awareness, critical thinking and ability to make decisions and implement at pace Highly numerate with experience of performance analysis, scenario planning and forecasting as well as creation of data driven strategic planning Excellence in creating high quality reports and presenting more »

around 1.2 million customers every year. From arranging the first direct debit to collecting a vehicle at the end of its contract we put customer needs at the heart of everything we do. It's our job to make sure every interaction is simple and as enjoyable as possible … whether you're a customer or retailer. We do this by embracing new technology, providing clear leadership and developing the talented people who work for us. In fact, over the last year over 250 people received extra training or learned new skills. What you'll be working on: This … continuing to evolve their scope meaning this role will be ideal for a self-motivated individual that proactively uses initiative and is passionate about customer . Responsibilities: Lead and maximise performance of a team within a fast paced environment through proactively managing underperformance as well as driving high performance more »

Customer Complaints Specialist Remote working - with occasional travel to Leicestershire 35 Hours a week, 8-6PM £25-30 Per Hour, Weekly Pay Temporary Ongoing Sellick Partnership are recruiting on behalf of a Housing organisation based in the East Midlands for a number of remote working Customer Complaints … Specialists. The ideal candidate will have experience in resolving customer complaints and related enquiries, reporting on customer feedback, satisfaction and lessons learnt from complaints. You will be instrumental in improving the link between customers and the client. Responsibilities of the Customer Complaints Specialist will involve, but … may not be limited to: Allocating work to the team Supporting the Business Insights Team and the wider organisation in delivering accurate customer feedback and lessons learnt from complaints Providing regularly data preparation and data checks Identifying regular issues and patterns in regards to complaints Reviewing customer satisfaction more »

fun, high energy, no hierarchy and lots of autonomy and ownership. If this sounds like you, read on! Responsibilities: Own and manage all current customer value growth marketing initiatives, developing a test and learn method to increase performance. Manage the end-to-end campaign activity for all current customer campaigns, aligned to customer need and the marketing calendar. Bring creativity and science to the creation of all comms creative. Map out all the significant customer journeys to develop customer experience and increase value. Track and measure the effect of all customer marketing initiatives … and campaigns to allow reporting and evaluation. Build solid relationships across the business and help build better customer experiences across all touchpoints. Complete ownership of email and SMS channels. Including production, delivery, reporting and evaluation. Manage customer data within marketing to guarantee they collect and use it compliantly more »

Responsibilities Product vision - Help our client define their product vision and shape the short- and long-term product roadmaps. Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. Roadmap … development - Research markets, gather customer requirements, talk to analysts, understand the competition, work with engineering on “what will it take” and use your knowledge and experience to propose roadmap ideas for approval by the executive team. Product Planning - For new products on the roadmap, scope and prioritize features … based on business and customer requirements as well as the capacity of the development team. Work closely with engineering to ensure they have necessary product requirements to execute on time and with high quality. Product Launch - Provide all the product info needed by the rest of the company to more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »