Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Connexa Technology Limited
resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in ITservicemanagement with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »
Luton, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Connexa
resolution times. Lead quarterly service review meetings with clients to ensure satisfaction and alignment with SLAs. Key Skills and Experience Strong background in ITservicemanagement with significant experience leading a Service Desk or similar support function within the retail or quick-service restaurant industry. Excellent communication skills, with a more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Intellect UK Group Limited
a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology ITServiceManagement Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »
fixing issues, and prioritising actions. Investigating incidents and trends, as well as identifying threats using SIEM tools like Splunk and Microsoft Sentinel. Using ITServiceManagement tools to classify cyber incidents and analyse trends for management reports. The Candidate: Working knowledge of various security technologies such as network and application more »
problems Escalates more complex technical issues to a technical support officer or others if appropriate Tracks service desk faults and requests using a ITServicemanagement system Follows all processes and procedures when managing technical support requests and issues. Assists with computer setups, installations, configurations and maintenance Helps provide basic more »
hands-on technical experience with Microsoft 365 technologies and leveraging these technologies with other SaaS platforms. In depth knowledge of helpdesk software and ITservicemanagement tools as well as the proven ability to lead and motivate teams, fostering a collaborative and efficient work environment. The role requires occasional UK more »
but also aligned with the organisations ethos of delivering secure, scalable, and forward-thinking IT solutions. Responsibilities ▪ Utilise advanced ITIL knowledge to develop ITservicemanagement strategies, optimising service delivery, incident management, and continuous improvement. ▪ Oversee comprehensive governance, ensuring IT services comply with regulatory standards and embody best practices in … service performance, leveraging metrics and reports to drive quality improvements and strategic alignment. Skills ▪ Advanced certification in ITIL, demonstrating a deep understanding of ITservicemanagement frameworks and the ability to apply them effectively in a complex, outsourced environment. ▪ Proficiency in managing outsourced delivery of cloud technologies, cybersecurity practices, and more »
to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel more »
stakeholders Managing disposals and ensuring accurate asset life cycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management life cycle processes and procurement Proficient with Office 365 suite (including more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
desk engineers, assisting with troubleshooting, problem resolution, and escalation management as needed. Stay abreast of emerging technologies, industry trends, and best practices in ITservicemanagement to enhance service desk capabilities and effectiveness. Assist in the development and implementation of ITservicemanagement tools, systems, and processes to streamline operations … to interact effectively with internal users, stakeholders, and senior management. Solid technical background with expertise in Microsoft Windows, Active Directory, Office 365, and ITservicemanagement tools. Ability to work effectively under pressure, prioritize tasks, and meet tight deadlines in a fast-paced environment. Strong analytical and problem-solving skills more »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits
Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). * Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. * Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »
Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool; Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing | B Corp™
and requests through the servicemanagement tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all ITservicemanagement processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »
culture. Relationship Building: Skilled in enterprise supplier and contract management. Effectively communicates IT's role and business value. Service Excellence: Comprehensive knowledge of ITServiceManagement, emphasising continuous improvement and cost-efficient operations. Proven ability to promptly resolve technical issues, maintaining reliable and available technology services within SLAs. Demonstrates ownership more »
Epsom, England, United Kingdom Hybrid / WFH Options
Piccadilly One
3rd Line when needed and communicate effectively with all stakeholders. Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement. Maintain a more »
and requests through the servicemanagement tool Provide support for a wide range of Microsoft applications, software & hardware Maintaining governance standards across all ITservicemanagement processes Liaise with the team to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues more »
Logiq have a growing architectural practice and we’re seeking bright minds to join a dynamic and highly motivated team of Enterprise and Solution Architects. Logiq is looking to strengthen the team with greater breadth and depth of experience in more »
MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Summer-Browning Associates Ltd
skills with the ability to communicate across a varied team. Experience of operating a supplier performance/relationship management process. Understanding of an ITServiceManagement organisation. (Desirable) Knowledge of PCR2015 and CCS Frameworks. (Desirable more »
for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in ITServiceManagement principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and exceeding) Service Level Agreements. Should have more »
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Elevation Recruitment Limited
technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and ITservicemanagement best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »
Response Experience in REST/SOAP web services and API integrations Expertise in designing database tables and relationships Experience with ServiceNow or similar ITservicemanagement and automation platform. If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package more »