continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 ServiceManagement and/or ISO 20000 ITServiceManagement Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
industry trends into practical, cost effective, secure, scalable and supportable solutions.Fluent EnglishExperienceSenior level IT leadership, gained in a complex global organisation.Substantial experience in ITservicemanagement, including incident management, service desk operations, and service level management.Hands-on experience in managing and coordinating incident responses, including major incidents.Proven ability to lead more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in ITServiceManagement and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »
to work under pressure to reactive support situations Desirable Training of end users both technical and non- technical informatics solutions Experience of maintaining appropriate ITSM software Personal Attributes Essential Ability to work under pressure to agreed timescales and in a busy environment Ability to organise and prioritise own workload effectively more »
effective servicemanagement, business continuity & Disaster Recovery processes, regulatory compliance and governance. To create a single point of contact and communication for all ITservicemanagement issues. To be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity more »
at least 5 years of experience in service design across diverse projects in both private and public sectors. Demonstrate proficiency in ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Conduct workflow mapping, process modeling, and process design in the … back-office service delivery space. Configure ITSM tools to catalog, publish, and fulfill service offerings effectively. Qualifications and Experience: Bachelor's degree in [relevant field] or equivalent practical experience. Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public …/4 beyond foundational level. Familiarity with Government Digital Service (GDS) standards for service design and delivery. In-depth knowledge of ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. Proven experience in workflow mapping, process modeling, and process design within more »
Cisco CCNA/Comp Network+) '€¢Good documentation skills, specifically with regards to internal and customer processes. '€¢Knowledge or experience using BMC Remedy or another ITSM tool. '€¢Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »
Cisco CCNA/Comp Network+) Good documentation skills, specifically with regards to internal and customer processes. Knowledge or experience using BMC Remedy or another ITSM tool. Ability to obtain Enhanced CRB, BPSS and SC clearance is required About Capita Technology and Software Solutions (TSS) Capita Technology and Software Solutions (TSS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
O365, Operating system. Windows 11, Mac OS, JAMF technologies. Strong proficiency in image creation, customization, and application packaging is an added advantage Knowledge of ITSM tools, Service Now Excellent troubleshooting skills with the ability to diagnose and resolve complex issues. Strong communication skills to collaborate effectively with cross-functional teams more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
the following procedural disciplines in an enterprise environment: Systems Engineering and Integration Project Management Cloud Systems familiarity Proficiency in Microsoft Office applications and Jira ITSM Experience in installing/maintaining Commercial Off-the-Shelf (COTS) and Free Open Source Software (FOSS) Systems Engineering, Integration, and Test (SEIT) using the NSIS more »
