276 to 300 of 349 ITSM Jobs

Change Configuration role within Financial Services sector - essential Familiarity with ITSM tools and technologies Strong understanding of ITIL principles and their application in IT service management Knowledge of configuration management databases (CMDB) and their role in maintaining accurate configuration information. Familiarity with current infrastructure technologies such as networking, servers, storage more »

Service Delivery Team. Candidates must have significant proven service desk skills, IT knowledge and experience, strong leadership skills and a comprehensive understanding of IT Service Management principles. Significant experience and knowledge of working in an ITIL aligned service environment, with a dedicated focus on best practice and working/operating … will have excellent organisational and communication skills, good ITIL knowledge and will ideally have worked in an IT environment with Specialist knowledge of IT Service Management principles. You will need to be a proven Service Manager with experience of resource allocation to meet high incoming demands. The post holder will more »

Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day … activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications. This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place in the UK. Duties/Responsibilities: Managing the day … to detail Strong analytical ability, and capable of investigating and troubleshooting issues independently Experience: 5+ years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform. ITIL certified, or equivalent experience. Experience and strong knowledge of IT Service Management practices including Configuration more »

management software./The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs of the OCC. This position is responsible for supporting the population and … maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. … This person will also collaborate with the rest of the ServiceNow platform team, Configuration Management team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. EXPERIENCE REQUIRED: Experience with ServiceNow. Experience with HamPro, AssetTrack, dcTrack and other hardware management software. Experience interpreting licensing terms more »

responsible for the technical documentation for system processes, specifications, and configuration management for a product team. The Business Analyst will work with the IT Service Management team to ensure a seamless handover is provided to the IT Service Management team to enable continued support for changes in the products, which more »

opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business. … modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the ServiceNow platform Managing business services and configuration item relationships within ServiceNow Supporting ServiceNow discovery tool for CMDB Installing …/Active Directory is advantageous Proficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3) Familiarity with IT Service Management, Service Desk, and Change & Problem Management processes ITIL Foundation certification is highly desirable Interest in and aptitude for understanding and supporting new technologies Job more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time … a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service more »

The Opportunity: We are currently looking for an experienced Problem Manager with a proven background working in high pressure ITSM environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a real time … a proactive approach to identifying and resolving underlying issues Ability to reviewing and improve incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service more »

process to promote fixes and changes in line with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation … Ability to work both in a team and independently, while prioritising and owning work assigned to you. Experience using IT support tools (Project Management, ITSM, Development, and Deployment). What You’ll Get in Return: An annual bonus to share in the company’s success. 25 days’ paid holiday. Pension more »

Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and more »

DescriptionMajor Incident Manager Glasgow3246852 Morgan Stanley has a critical requirement for a Major Incident, Problem and Change Manager, known internally as an Enterprise Command Centre member (ECC), to work as part of our global Fusion Response team. Fusion Response consists more »

Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £27,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/ more »

having a broad experience across all aspects of IT Infrastructure and service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of more »

process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM … Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. Collaborate with the rest of the ServiceNow platform team, Configuration Management … team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. more »

process and controls including asset tagging and data cleansing. Responsibilities Support the management and performance of IT Asset Management, and subsequently IT Service Management (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs. Support the population and maintenance of the ServiceNow Software Hardware Management (HAM … Database. Provide services to the ITSM team and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset tracking, auditing, and disposal, to ensure compliance with procedures and standards. Collaborate with the rest of the ServiceNow platform team, Configuration Management … team, Discovery team, ITSM team and Software Asset Management (SAM) team members on various technical integrations. more »

Delivery/Service Manager – Government, IT Service Management, Stakeholders, Risk, SC Clearance.Our client within the Public Sector requires a Senior Service Manager to join an exciting, fast-paced environment working hard to deliver the organisations commitments for the benefit of the public. As a Senior Service Manager, you will have more »

SC Level as a Senior IT Service Manager, you will be responsible for implementing the vision and strategy for service management. Supporting the IT service management lead in Foundry this role will be ensuring service management processes are captured and matured to align with the DD Service Management Framework. Assisting … level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. This post's primary purpose as well as supporting the IT service management lead in ensuring service management processes are captured and matured to align with the DD Service Management Framework, is Identifying Best Practice examples from … of service management practice through service groups Managing a team (initially via working group leads) ensuring adequate resource commitment and engagement. representing the IT service management function and act as an escalation point for business stakeholders. Essential to have some form of ITIL v4 certification, preferably including either - ITIL v4 more »

Admin) IT support (including Networking TCP/IP, DHCP/DNS) Beneficial Experience with setting up and troubleshooting video meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Understanding/Awareness of ITIL support framework The role is primarily office-based with plenty of more »

engineering principles, and a passion for creating high-quality, scalable code. Responsibilities: Design, develop, and customise ServiceNow applications and modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other modules as required. Develop and maintain custom scripts, workflows, and integrations with external systems using more »

umbrella Contract Duration: Initial 3-6 months, with potential for renewal due to the greenfield nature of the project Key Responsibilities & Experience Needed: IT Service Management: Define and implement IT Service Management processes with a strong ITIL focus, utilising technology effectively. ServiceNow Expertise: Lead the architectural design and implementation of … opportunity to work on a significant project within a renowned consulting firm, offering the chance to shape and influence the implementation of critical IT service management solutions. If you have the required experience and are ready to take on this exciting challenge, we encourage you to apply promptly. more »

to join our multinational corporation with a focus on excellence in delivery management. The ideal candidate will bring a wealth of experience in IT service management, project stakeholder management, planning and delivery. This role is pivotal in ensuring the successful execution of projects, enhancing customer satisfaction, and driving continuous improvement … in our delivery processes. Essential Skills: Experience: Senior Experience required Required Skills: IT Service Management, Delivery Management and Project Stakeholder experience required Management Domain Skills: Planning and Delivery If you wish to apply kindly send your profile to christina.ioannidis@cognizant.com more »

Additional desirable skills Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. A Bachelor's degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field, or equivalent practical experience. Due to the volume more »

Are you ready to kick-start your career in the dynamic world of IT? Are you passionate about innovation, problem-solving, and making a real impact? Look no further! We're seeking three enthusiastic individuals to join a team as more »

technical requirements Qualifications Knowledge of the ServiceNow platform and products. Experience working in Scrum/Agile development environments. Familiarity with IT service management software (ITSM), PaaS, and SaaS. To excel in this role, you should have: A Bachelor’s degree in Engineering, Computer Science, Statistics, Mathematics, a related quantitative field more »

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet. As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the more »