1 to 25 of 30 Incident Management Jobs in the North West

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in … within the teams they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. more »

bonus + benefits Key skills: VMware, VCP, vSphere, ESX, HPE, Aruba, VCAP, VXRail, IBM Spectrum Protect, TSM, Tivoli, Tivoli Storage Manager, Dell/EMC, Incident Management, Problem Management, Veeam, Dell/EMC, DellEMC, Storage, SAN, Backup, Engineer, MSP, IT Service Provider *MUST HAVE A UK DRIIVING LICENSE … Design and delivery of IT infrastructure and Storage Services support Looking to storage and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line more »

the business requirements and the organisational strategy. Ownership of the Infrastructure architectural blueprint, strategic planning, and outcomes. Financial forecasts and plans for Infrastructure services. Management, governance, and control of the infrastructure technology architecture for the Trust. Creation of reusable infrastructure service architectures that drive business value through consolidation of … technology. Ownership of the Trusts infrastructure service technology landscape and evolution. Management of the Infrastructure service architectural review boards and governance processes, ensuring they are followed for infrastructure architecture. Assurance that Infrastructure service architectures are fit for service and the technology provided meets the requirements of the digital service … compliance management. Operational/Technical Manage and resolve primarily third line incidents assigned to the teams by the Service Desk in accordance with the Incident Management process. These incidents are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex more »

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

an Oracle Service Cloud (OSC) Consultant to start immediately. The Oracle Service Cloud Consultant will be responsible for supporting their OSC system as an incident management tool, to apply system updates, and identify bugs. The ideal candidate will have strong technical capabilities, as well as experience using/… in previous engagements. The role will be fully remote, and incorporates AD HOC working arrangements. Key skills: * Strong experience surrounding Oracle Service Cloud and incident application * Extensive experience using/supporting Oracle Service Cloud in previous engagements * Strong Technical and hands on capability with Oracle Service Cloud * Ability to … how the clients OSC is used to support the general running of the organisation * Previous experience of utilising the Oracle Service Cloud as an incident management tool, to effectively identify bugs and resolve issues * Ability to apply and run system updates Interested? Please submit your updated CV to more »

with the CTO, to own and manage their Security strategy & roadmap. As the Information Security Manager you will manage the 3rd Party Vendors, crisis management, incident management, whilst maturing their Information Security Processes and drive Governance, Risk & Compliance across the business. The business in hand are going more »

support our patients and staff inside and outside of our hospitals. Main duties of the job The post holder is responsible for leading:-the management, development and leadership of the Cyber Security team of the Trust Responsible for the development, implementation and monitoring of cyber security policy in the … in place and monitored. Lead and support the wider governance agenda in digital including achieving the Data Security Protection Toolkit, managing Digital Change Control, Incident Management, Risk Management, Audit and action planning. Person Specification Other Essential Ability to develop good working relationships within a multi-disciplinary team … or equivalent Experience Essential Demonstrable extensive experience working in information governance/cyber security Demonstrable experience in engaging successfully with senior and external senior management in a CS and IG context. Experience of managing and progressing major change with significant Cyber and Information Security implications or risks. Experience in more »

process of pro-active continuous service improvement and to plan and manage the reduction of cyber and security risk to services the security operations management of the Technology estates and its availability 24/7/365 where applicable closely with the wider Technology Services and Information Security teams … providing SME capability to align any development activity with the Technology Services and business operational and strategic requirements of the Incident Management process and activities for an cyber related incidents and work closely with the Information Security team and delivering the resources (people, tools and technology) to create … appropriate strategies to create efficient and effective solutions and services experience in an IT managerial position having responsibilities for operations, planning, people and relationship management IT Management/Contracts experience, including infrastructure development, delivery and operational management Successful Programmes (MSP)/APMP If you are an experienced more »

organisation Ensure services are integrated, and delivered as required Work with and support third parties in providing network infrastructure services Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks Take primary operational responsibility for assigned services and ensure operational continuity Participate in cross-functional infrastructure teams … within GTS as directed by the Network Manager. Skills needed for this role : Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. (Relevant skill level: working) Availability and capacity … management . You know how to manage service components to ensure they meet business needs and performance targets. (Relevant skill level: working) Change management . You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied. (Relevant more »

for this particular role. Salary: £47,683 What you'll be doing: Ensuring security incidents are handled, and managed, in accordance with the Air Incident Management Processes and Playbooks for a multitude of scenarios across all domains of security - Physical, Personnel, Technical and - support to/triage of … Cyber Security incidents Assisting in reviewing, triage and management security incidents across all BAE Systems businesses including Europe & International (E&I), Falconworks, Operations, FCAS and US Programmes (USP) Supporting the Security Incidents and Investigations Manager when conducting investigations within conjunction with wider business functions (i.e. HR, Legal, Ethics, Enterprise … by championing and modelling behaviours that demonstrate and adhere to BAE Systems values and code of conduct Your skills and experiences: Essential: Understanding of incident and investigations management/discipline, processes and procedures and maintaining a case load Investigation and interview skills To have a proactive approach to more »

Troubleshoot basic network issues such as ADSL broadband issues Escalate unresolved calls to the infrastructure support team Log all calls in the Service Desk Incident Management Software Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in … a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Publishing support documentation to assist staff with requests for information & provide staff training if required Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. more »

responsibility for individual productivity. Enforce IT security policies, educate users on best practices for data security. Maintain transparent communication with customers regarding request and incident statuses. Collaborate with other teams and customers to resolve complex issues and enhance service desk services. Skills and Experience Proven experience as a service … desk analyst or in a similar technical support role, preferably in a 24/7 operational environment. Solid knowledge of ITIL framework and incident management processes, (ideally ITIL Foundation qualified). Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently. … Technical p roficiency : Profound knowledge of common operating systems, software applications, and IT hardware. Familiarity with IT service management tools is a plus. Customer s ervice: Strong customer service and communication skills are essential to interact effectively with end-users. Problem- s olving: Excellent problem-solving and analytical abilities more »

efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes. Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and more »

cloud systems, utilizing leading technologies such as Azure and VMWare. In this role, you will be at the forefront of documentation, administration, and system management for a dynamic suite of services, ensuring optimal performance and security across their network. Cloud Technician Ideal Profile: Degree in IT or equivalent experience … DFS, GPO, and PowerShell scripting Experience with Windows Server, including Hyper-V, and deep O365 skills Understanding of ITIL frameworks, including change, problem, and incident management Cloud Technician Responsibilities: Administer and manage the Microsoft Cloud Environment, including documentation and continuous improvement Oversee Hybrid AD, both on-premise and more »

a candidate would have knowledge of ITIL change processes and advantageous if they already have Security Clearance. Responsibilities: Respond to incidents logged in the Incident Management system and provide end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring … and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change Management Provide assistance to Team members and Analysts as required. Maintain technical accreditations in line with catalogued services. Benefits: Hybrid working position with only more »

youll be doing Day to day monitoring and administration of security controls around tooling solutions and Cloud based systems such as Office 365, Azure. Management and configuration of our key security systems, Crowstrike, Rapid7, Mimecast, Azure security suite & Netskope. Monitor the GPHG security services to ensure the patching, security … controls and mechanisms are operating effectively. Investigate issues and escalate. Assist in delivering security reviews and the management of metrics to ensure confidentiality, integrity, standardisation and consolidation for ease of support and maintenance. Take ownership in obtaining information, evidence and data required to diagnose and resolve complex problems. Proactively … information security, technology architecture or an infrastructure role. Experience in designing and implementing written and technical information including security policies. Experience in IT security incident management Practical knowledge of information security risks, controls and frameworks (e.g., NIST, COS or ISO27001) Experience of security withing Azure/Cloud environment more »

co-design and develop a Kubernetes managed service for telco functions within a high security private cloud environment. Automation: Automating cluster deployment, scaling, and management using infrastructure as code (IaC) and container orchestration tools. Collaborating with development teams on infrastructure deployment best practices, encompassing CI/CD pipelines and … related frameworks such as Terraform, Jenkins, and Ansible. Operations: Utilising a DevOps approach, providing documentation and incident escalation support to operations teams to facilitate brilliant in life service and incident management of the Kubernetes managed service. Integration: Building a deep understanding of varied software spanning security, logging more »

with the policies and standards operated by the SOC Provide guidance and support to the DCC leadership team in the event of a cyber incident including: participating as cyber representative on incident management teams; assessing business impacts, whether safety, reputational, regulatory, or commercial in nature. Use your more »

related issues Updating Group policies Provide technical support via phone, web, or email, maintaining high standards of customer service. Log all calls in our incident management system and take ownership of problems and requests, managing them through to resolution within agreed SLAs. Allocate or escalate calls as necessary more »

in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information across its national and international sphere of academic and business operations and to ensure compliance with respective data protection law … A key aspect of the role is to contribute to ad-hoc programmes, projects and initiatives which advance the Data Protection, Information Security, Records Management and Freedom of Information disciplines. The Information Officer may be responsible for the efficient and accurate handling of requests for information under the Freedom … data protection training s. Assist with information governance training and awareness across the organisation in preparing guidance, helping administer online materials and provide appropriate management information to report on compliance including taking an active part in the implementation and monitoring of compliance with training requirements. Assist with audits which more »

key daily and weekly operational risk controls and monitoring processes. to incidents timely, drafting details of incidents accurately following investigation and administration of the incident management system. in producing operational risk content and materials for monthly and ad-hoc management reporting. independent analysis on risk and control … aspects of the incident to provide appropriate recommendations, capture all action details, track statuses and record resolutions. implementation of key change projects for the Enterprise and Operational risk team in the development of Key Risk Indicators (KRIs) and Risk & Control Self Assessments (RCSAs) Requirements Experience in operational risk – from more »

Operations and will work closely with the service desk engineers. This role will suit an experienced and proactive Problem Manager who is familiar with incident management and the resolution of recurring issues at a large scale. Problem Manager Essential Skills/Requirements: Minimum of 4 years experience in more »

an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of … the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations … improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »