26 to 50 of 394 Incident Management Jobs

Location: Hybrid (Hemel Hempstead-based with a 10% office/90% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … ensuring the stability of Haven\'s technology environment. What We’d Like You to Bring: Key Responsibilities: - Proactively identify potential problems through trend analysis, incident reviews, and monitoring system performance. - Conduct thorough root cause analysis for identified problems to understand underlying issues. - Maintain a comprehensive problem management database … impact on business operations and services. - Work on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: - Understanding of IT and park infrastructure, including hardware, software, networks, and servers. - Familiarity with various operating systems (Windows, Linux more »

as other in-house IT teams to support Travel + Leisure e-commerce, corporate call centre, proprietary and COTs systems and applications, including problem, incident and change management. Responsible to provide level 1 & 2 problem and incident response support for the enterprise production and non-production environments and … and support documentation The ability to learn quickly, work autonomously and make sound decisions Excellent customer service, communication and technical documentation skills ITIL (change management, incident management, configuration management, availability management) DESIRABLE Virtualisation technologies Experience in e-commerce, call centre, support of proprietary and COTS … VPN Cisco Meraki switches and Access Points Cisco SD-WAN vEdge Knowledge of Quality of Service & SIP Knowledge of Network and Out of Band management solutions Knowledge of Management tools and configuration management Experience in building and deployment including assisting in project related deployments through non production more »

support. Become familiar with technical troubleshooting of both hardware and software issues. Adhere to established processes centred around the service desk such as access management, incident management, service management, problem management and change management. Actively participate in continued development as agreed with the training provider … and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential) About the Employer Royal Bank of Canada RBC BlueBay Asset Management represents RBC Global Asset Management, the asset management division of Royal Bank of Canada outside North America. RBC is among the world more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in … within the teams they are responsible for, ensuring appropriate capacity and competency is available to meet the demand. Duties and Responsibilities: Accountable for the Incident & Service Request Management practice. Ensuring support is established and operating effectively ensuring the practice is followed and demonstrate the effectiveness of the practice. more »

Trust employees and 3rd party users. Configuration, deployment, repair and maintenance of desktop PC's, Laptops, tablets, iPads, iPhones and android phones Updating the incident and request tickets within the Service Desk Logging tool. Documentation of procedures Project work as required. Compliance with operational processes (Incident Management, Request Management, Major Incident Management) Network configuration as required including port patching and fault diagnosis. Travel - You will be required to travel between our other Trust Sites as well as our satellite sites. About us DBTH is one of Yorkshire's Leading acute trusts, serving a … system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware Experience of working with ITIL and Service Management processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working more »

Position Title - Incident manager (Bristol, England) Work From office only Location - Bristol England Role- Full time Job Description: · Client’s software group is looking for an energetic and self-driven professional to join our team. Group’s mission is to provide best in class software services delivered to the … you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and … business operations. · Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in more »

support service for the UK and Ireland offices. Responsibilities will include support of Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of Colliers business requirements … and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the Birmingham office and provides onsite support to all UK and Ireland offices. Travel to other … Colliers offices as necessary in line with business requirements. All activity is logged and managed through the Service Management platform ServiceNow. KEY RESPONSIBILITIES Incident/Request Management · Provide support for all incidents and service requests for all IT systems/services · Providing support in person, over the more »

Inside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required The Role Responsible for supporting the customer and the incident process. As well as business analyst skills the role requires significant customer relationship management and a basic technical understanding of cloud technologies. There … an understanding of clients specific configuration. Experience Requires a good understanding of ITSM tooling and work between teams to optimise and drive adoption of Incident, Service/Change request Management within new tooling (Jira Service Mgmt/Jira). Requires a thorough knowledge of core ITIL processes (Incident Management, Request Fulfilment, Change Request as a minimum). Drive adoption of a Level one Incident Service Desk with an outsourced provider. An understanding of Agile methodologies is essential, and DevOps desirable. Expectation to demonstrate the following competencies: Incident Management, Service Catalogue Management, Service more »

Insight Global is looking for a full-time, permanent Senior Incident Manager in Bristol. Salary: £70k+ Location: Bristol, on site 5 days a week This role will support a global operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues … that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible … service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for particular customers, stakeholder and business units. This is a great opportunity for an energetic and self-driven professional who wants to be a more »

Major Incident Manager - £65,000 - £75,000 + Bonus & Benefits (Package £100 - £120K+) Bristol (Office Based) – Technology Infrastructure Overview: An exciting opportunity has arisen with a market leading software company for an experienced MIM. We are looking for a self-driven professional, to assist with operational support of customer … service levels of availability of the mission critical software services provided. Role & Responsibilities: Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW Own the Process governance and adherence – call out and … educate/re-educate on process non- adherence. Functional process owner for the Incident and Major Incident Management process Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations When required, act as more »

one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner. … Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents … that cannot be prevented. Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. Trend Analysis: Perform trend analysis more »

exciting Problem Manager based in our San Antonio Texas office. POSITION SUMMARY: This position is slated to start in June 2024. This IT Service Management (ITSM) Problem Manager position is a specialized role within the Maintenance Operations Center in support of the Air Force Integrated Defensive Cyberspace System (IDCS … maintenance operations will focus on managing and resolving recurring issues to prevent them from affecting mission operations. This unique role will focus on Problem management associated with a mission focused, integrated IT System that is deployed worldwide. Primary Responsibilities: Problem Identification: Identify and analyze recurring incidents and problems in … the integrated IT system. Collaborate with Incident Management and other teams to gather relevant data and root causes of issues. Review previous day opened incidents related to the problem tickets and conduct spot audits. Root Cause Analysis: Conduct thorough root cause analysis to understand the underlying reasons for more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations … Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be more »

your communication skills must be very strong. You will have an excellent understanding of ITIL methodologies and demonstrable experience of working on IT Requests, Incident management, Change Management and Problem Solving. You will utilize ServiceNow and Manage Engine as the primary IT Service Management (ITSM) solution … technical ability to support Win10 and 11, Mac OS, Active Directory and Azure Active Directory, Office 365 Administration including Teams and Exchange, Mobile Device Management and in office Print Support. You will handle issues escalated by our Helpdesk and have the ability to quickly troubleshoot and resolve complex IT … software licensing terms, license models and enterprise maintenance and support contracts. Work under limited supervision, both independently and within a team environment. Proficient in incident management tools and IT service management platforms with a focus on global incident response (e.g., ITSM, Jira, ServiceNow). Strong analytical more »

a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL best … practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of new … services, meeting agreed service levels and delivering a high level of customer satisfaction. Continuous Improvement : Drive the continual improvement of IT services and service management processes, using metrics to monitor performance and identify areas for improvement. Stakeholder Management : Build strong relationships with stakeholders at all levels, communicating effectively more »

new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and service management ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service is maintained Main … Clinical Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc … Supplier Management Provide Cisco WebEx Homeworker Solution Support Provide NHS 111 British Sign Language (BSL) Service Support Manage the IUC NHS 111 Dashboard Undertake performance management of telephony suppliers Production of reports detailing calls to the 111 and 119 number and their distribution Support the local re-commissioning more »

proven track record and industry-leading innovations make us the world’s most trusted air traffic control partner. Our support to UK Air Traffic Management (ATM) began with NATS in the early 1990’s, starting with the development of the current in-service system; and we are now at … term customers in the UK underpinning the smooth running and continuity of their critical business objectives. These services include a comprehensive set of Service Management & Reporting functions for ~4,000 users including a 24x7 Service Desk, End User Services, Network & Infrastructure Services, Hosting Services and Business Application Support Services. … solution architects, our commercial and financial teams as well as our Portfolio and Divisional level leadership. The chosen candidate will also be responsible for management of the current team of ~40 staff and additional surge resources that may be required to ensure the successful delivery of our contractual obligations more »

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communication Proven expertise in Incident Management A great Multitasker What this role is all about: As an IT Incident Manager, you will be dependable for the management … leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages. Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through … to resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trend analysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »

resolution of IT problems to minimize business impact and enhance service quality. You will collaborate closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in IT Service Management (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Collaborate with IT teams and business stakeholders to prioritize … and address critical problems impacting business operations. Establish and maintain problem management processes and procedures in alignment with ITIL best practices. Monitor and analyze incident trends and metrics to identify systemic issues and opportunities for improvement. Drive cross-functional collaboration and knowledge sharing to enhance problem resolution capabilities more »

and deals with Issues that are critical to their Business. The ITSM Quality Team works with the technical teams to monitor SLA performance, manage incident quality and compliance, change process, patching co-ordination and scheduling, problem identification and management, knowledge management and service reporting. The ITSM Service … these functions with the support of a small team and report into the Head of Service. The Quality Team will also act as Major Incident coordinators during office hours. This role involves the following: Manage the ITSM Quality team and the outputs of that team and be responsible for … reporting to the Customer Experience Management teams. Help develop strong processes so that in scope areas are managed and measured to meaningful KPI’s and SLA’s. Technical Competencies: Whilst not a technical role, a basic high level understanding of the technologies supported by the Service Operations Centre would more »

Job summary IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH). In this hands-on role, candidates should bring a wealth of experience in managing and supporting applications, M365 projects … Desktop. An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued. Main duties of the job Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix. Working with internal teams … and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation. Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions more »

Willingness to be on-site in Corsham 5 days per week Experience required: SOC transformations and operations Developing security operation processes and procedures Vulnerability Management - using Tripwire and Tanium Incident Management - using DCC and Elastic Stack Endpoint security - using vSphere, SolarWinds, Trend Intelligence Driven Defence, Cyber Kill …/CYBER SECURITY/LEAD/LEAD CONSULTANT/LEAD CYBER CONSULTANT/LEAD CYBER SECURITY CONSULTANT/SOC/SOC OPERATIONS/VULNERABILITY MANAGEMENT/INCIDENT MANAGEMENT/NIST/ENDPOINT SECURITY/CORSHAM/BRISTOL/SOUTHWEST/DV/DV CLEARED/DV CLEARANCE more »

new topics and projects? Apply now and become part of our global team in Klagenfurt! Responsibilities In the area of Automation, Development and API Management you will be involved in the design, implementation and operations of global services in our service management platform solutions. You will play an … essential part in the coordination, implementation and support of our application interface management platforms in the course of service- and process automation projects. In your new role you will: Have your focus on application interface management Operate solutions through entire service lifecycle (design, build, run) Drive automation initiatives … e.g. MS SQL Container Know-How in OpenShift (as an advantage) Experience in integration of various kind of systems (REST, web services, etc) Service Management Processes knowledge with focus on ITIL : IT-Request Fulfillment, IT-Incident Management, Change Management, Problem Management Problem Solving skills (as more »

Data Scientist Location: Remote, UK Job Type: Contract Inside IR35 Job Description We are seeking a talented Data Scientist with expertise in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks to join our dynamic team. The ideal candidate will utilize their strong analytical skills and domain knowledge … to extract insights from data related to IT service delivery and management. This role requires a deep understanding of ITIL processes, service management principles, and a proven track record of applying data science techniques to improve IT operations efficiency and effectiveness. Responsibilities: Utilize advanced statistical and machine learning techniques … to analyze large datasets related to IT service management, incident management, change management, and other ITIL processes. Develop predictive models to forecast IT service performance, identify potential issues before they occur, and optimize resource allocation for IT support and infrastructure. Monitor key performance indicators (KPIs) related more »

The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management Ability for reviewing and improving incident escalation actions, processes and reporting through creating and … analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Willing to work as part of a rota to ensure 24/7 coverage Role and more »